Actiontec 56K/V.92 - Manual

2 Action tec 56K/v92 External Modem User Manual V.80 video standard support for videophone and video conferencing Controller-based, with support for Windows 98, Me, NT, 2000, and XP Simple “Plug-N-Play” installation Package Contents Actiontec V.92 External Modem Installation CD-ROM Quick start guide...

3 Chapter 1 Introduction Safety Information Shock Hazard To avoid shock hazard: The power cord and any other equipment to which this product is attachedmust be connected to properly wired receptacles. Do not connect or dis-connect any cables or perform installation, maintenance, or reconfigurationof...

4 Action tec 56K/v92 External Modem User Manual Technical Support Action tec Electronics, Inc., prides itself on making durable, high-quality, high- performance products. If you need assistance, the Action tec Technical Support Department is always available, 24 hours a day, seven days a week, to pr...

5 Connecting theModem To connect the Modem: 1. Ensure the computer is powered down. 2. Plug the serial cable connected to the rear panel of the Modem in the serialport on the computer. 3. Plug one end of the phone cable to the “Line” port on the rear panel of theModem, and the other end to the phone...

6 Action tec External 56K/V92 Modem User Manual Power Switch The Modem’s Power Switch is located on the left side of the rear panel, and is apush-button type switch. Push the button to turn the Modem on, and push itagain to turn it off. Front Panel The front panel of the Modem contains a series of i...

7 Installing theSoftware After connecting the Modem to the computer and the phone line, the driver soft-ware must be loaded on the computer. Select the operating system used, and fol-low the instructions. Windows 98 and 98 SE 1. Ensure the Modem is turned off, then power up the computer and, while i...

8 Action tec External 56K/V92 Modem User Manual 4. In the next window, select Search for the best driver for your device (Recommended) , then click Next. 5. When the next window appears, click CD-ROM drive , then click Next .

9 Chapter 3 Installing the Software 6. In the next window that appears, Windows searches for and then finds theproper software on the Installation CD. Click Next . 7. The software is loaded on the hard drive of the computer. When the window,below, appears, click Finish . The Modem is now ready to us...

10 Action tec External 56K/V92 Modem User Manual Windows Me 1. Ensure the Modem is turned off, then power up the computer and, while it isbooting, insert the Installation CD in the CD-ROM drive. 2. After the computer has booted, turn on the Modem. 3. The first “Add New Hardware Wizard” window appear...

11 Chapter 3 Installing the Software 5. The “Browse for Folder” window appears. Click on the + next to “EXT 560_V181 [X:]” CD-ROM icon (where X is the drive letter of the CD-ROMdrive on the computer). Three folders appear underneath “EXT 560_V181[X:].” Click on the + next to the “EXT 56KV92” folder ...

12 Action tec External 56K/V92 Modem User Manual 7. In the next “Add New Hardware Wizard” window, click Next . 8. In the next window, Windows searches for and then finds the proper softwareon the Installation CD. Click Next .

13 Chapter 3 Installing the Software 9. The final “Add New Hardware Wizard” window appears. Click Finish to com- plete the download. The Modem is now ready to use. Verifying Driver Software Installation (Windows 98 and Me) To verify the Modem and its driver software are configured properly: 1. Selec...

14 Action tec External 56K/V92 Modem User Manual 3. In the “Diagnostics” tab of the “Modem Properties” window, select the COMport used by the Modem, then click More Info… . 4. The “More Info” window appears, displaying the settings used by the Modem.Click OK when finished. . ☞ Note : The settings di...

16 Action tec External 56K/V92 Modem User Manual 6. In the next window, click Have Disk… 7. In the “Install From Disk” window, navigate to the CD-ROM drive (either bybrowsing using the Browse… button, or entering the drive letter of the CD- ROM drive in the “Copy manufacturer’s files from” text box)...

17 Chapter 3 Installing the Software 8. The “Locate File” window appears. Select the CD-ROM drive icon from the“Look in” drop down list. 9. The contents of the CD appear in the “Locate File” window. Select EXT 56KV92 , then click Open.

18 Action tec External 56K/V92 Modem User Manual 10. The contents of the folder appear in the “Locate File” window. Select Drivers , then click Open. 11. The contents of the “Drivers” folder appear in the “Locate File” window. Select WinNT , then click Open .

19 Chapter 3 Installing the Software 12. The contents of the “WinNT” folder appear in the “Locate File” window.Select Mdmatex.inf , then click Open. 13. An “Install From Disk” window appears. Click OK .

20 Action tec External 56K/V92 Modem User Manual 14. In the next window, ensure Actiontec 56K External Modem is listed in the “Models” list box, then click OK 15. Another window appears. Ensure Actiontec 56K External Modem is listed in the text box, then click Next .

23 Chapter 3 Installing the Software 4. In the next window, select Search for a suitable driver for my device (rec- ommended) , then click Next . 5. Another “Found New Hardware Wizard” window appears. Select CD-ROM drives from the “Optional search locations” list, then click Next .

24 Action tec External 56K/V92 Modem User Manual 6. In the next window, Windows states it has found the driver. Click Next . 7 . The final “Found New Hardware Wizard” window appears. Click Finish . The driver software is now installed. The Modem is now ready to use. To verify the driver software ins...

25 Chapter 3 Installing the Software Windows XP 1. Ensure the Modem is turned off, then power up the computer and, while it isbooting, insert the Installation CD in the CD-ROM drive. 2. After the computer boots up, turn on the Modem. 3. The first “Hardware Update Wizard” window appears. Select Insta...

26 Action tec External 56K/V92 Modem User Manual 4. Another “Hardware Update Wizard” window appears. Select Search remov- able media (floppy, CD-ROM…) , then click Next . 5. When the “Found New Hardware Wizard” window appears, click Finish . The driver software is now installed. The Modem is now rea...

27 Chapter 3 Installing the Software Verifying Driver Software Installation (Windows 2000 and XP) To verify the Modem and its driver software are configured properly: 1. Right-click My Computer , then select Properties . 2. In the “System Properties” window, select Hardware , then click Device Manag...

28 Action tec External 56K/V92 Modem User Manual 4. When the “Actiontec V.92 External Modem Properties” window appears, select Diagnostics , then click Query Modem . 5. The modem’s configuration information is displayed.

29 Troubleshooting This section describes a few problems that may be encountered when using theModem, and solutions to overcome them. When I restart my computer, the Modem is not detected. Ensure the Modem is turned on, and the serial cable is connected properly to aCOM port on the computer, then re...

31 AT Commands To access the Modem manually, use AT commands. AT commands can be sent tothe Modem from a computer running a communications program. Command Format All commands must begin with the AT prefix, followed by the parameter, and end-ing by pressing the Enter key on the keyboard. All command...

32 Action tec External 56K/V92 Modem User Manual H0 Hangs up the telephone line* H1 Picks up the telephone line Ln Speaker volume L0 Off or low speaker volume L1 Low volume L2 Medium volume* L3 High volume ITU–T V.90 Operation Commands Three S-registers support K56flex, V.90, and V.34 connections. T...

33 Chapter 4 Troubleshooting S37 = 12 16800 bits/s S37 = 13 19200 bits/s S37 = 14 21600 bits/s S37 = 15 24000 bits/s S37 = 16 26400 bits/s S37 = 17 28800 bits/s S37 = 18 31200 bits/s S37 = 19 33600 bits/s 56K Dial Line Rate (S38) S38 = 0 Disable all 56K connections S38 = 1 autorate (maximum achievab...

34 Action tec External 56K/V92 Modem User Manual S38 = 16 48000 bits/s S38 = 17 49333 bits/s S38 = 18 50666 bits/s S38 = 19 52000 bits/s S38 = 20 53333 bits/s K56flex and V.90 Selection (S109) Use this register to disable 56K connections, or to select between K56flex and V.90protocols. The default s...

35 Notices Regulatory Compliance Notices Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential i...

36 Action tec External 56K/V92 Modem User Manual Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by A ction tec Electronics, Inc., may void the user’s authority to operate the equipment. Declaration of confo...

37 Limited Warranty Hardware : Action tec Electronics, Inc., warrants to the end user (“Customer”) that this hardware product will be free from defects in workmanship and materials,under normal use and service, for twelve (12) months from the date of purchasefrom Action tec Electronics or its author...

38 Action tec External 56K/V92 Modem User Manual THIS ACTION TEC ELECTRONICS PRODUCT MAY INCLUDE OR BE BUNDLED WITH THIRD-PARTY SOFTWARE, THE USE OF WHICH IS GOVERNED BY A SEPA- RATE END-USER LICENSE AGREEMENT. THIS ACTION TEC ELECTRONICS WARRANTY DOES NOT APPLY TO SUCH THIRD- PARTY SOFTWARE. FOR TH...

39 Limited Warranty NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAIN- TENANCE OR USE OF ITS PRODUCTS. ACTION TEC ELECTRONICS SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE AL...

40 Action tec External 56K/V92 Modem User Manual Governing Law : This Limited Warranty shall be governed by the laws of the State of California, U.S.A., excluding its conflicts of laws and principles, and excludingthe United Nations Convention on Contracts for the International Sale of Goods.