Zyxel NWA3160 - Manual

Safety Warnings ZyXEL NWA-3160 Series User’s Guide 6 Safety Warnings 1 For your safety, be sure to read and follow all warning notices and instructions. • Do NOT use this product near water, for example, in a wet basement or near a swimming pool. • Do NOT expose your device to dampness, dust or corr...

Contents Overview ZyXEL NWA-3160 Series User’s Guide 9 Contents Overview Introduction ............................................................................................................................ 29 Introducing the ZyXEL Device ............................................................

Table of Contents ZyXEL NWA-3160 Series User’s Guide 11 Table of Contents About This User's Guide .......................................................................................................... 3 Document Conventions............................................................................

List of Figures ZyXEL NWA-3160 Series User’s Guide 19 List of Figures Figure 1 Access Point Application .......................................................................................................... 32Figure 2 Bridge Application ..............................................................

List of Tables ZyXEL NWA-3160 Series User’s Guide 25 List of Tables Table 1 Models Covered ........................................................................................................................ 31Table 2 LEDs ............................................................................

ZyXEL NWA-3160 Series User’s Guide 31 C H A P T E R 1 Introducing the ZyXEL Device This chapter introduces the main applications and features of the ZyXEL Device. It also introduces the ways you can manage the ZyXEL Device. 1.1 Introducing the ZyXEL Device Your ZyXEL Device extends the range of your...

Chapter 1 Introducing the ZyXEL Device ZyXEL NWA-3160 Series User’s Guide 35 For example, you might want to set up a wireless network in your office where Internet telephony (Voice over IP, or VoIP) users have priority. You also want a regular wireless network for standard users, as well as a ‘guest...

Chapter 1 Introducing the ZyXEL Device ZyXEL NWA-3160 Series User’s Guide 36 1.3 CAPWAP (NWA-3160 and NWA-3163 Only) CAPWAP allows a single access point (the AP controller) to manage up to eight other access points (the managed APs). The managed APs receive all their configuration information from t...

Chapter 1 Introducing the ZyXEL Device ZyXEL NWA-3160 Series User’s Guide 37 1.6 Hardware Connections See your Quick Start Guide for information on making hardware connections. 1.6.1 Antennas The ZyXEL Device has two antennas. When you are looking at the ZyXEL Device from the front, the main antenna...

ZyXEL NWA-3160 Series User’s Guide 41 C H A P T E R 2 Introducing the Web Configurator This chapter describes how to access the ZyXEL Device’s web configurator and provides an overview of its screens. " When your ZyXEL Device is in (CAPWAP) Managed AP mode (NWA-3160 and NWA-3163 only) the Web Co...

Chapter 2 Introducing the Web Configurator ZyXEL NWA-3160 Series User’s Guide 42 If you have more than one ZyXEL Device on your network (that uses the default System Name) or if you are not sure of your ZyXEL Device’s System Name, use one of the following methods to access the web configurator:• Ent...

Chapter 2 Introducing the Web Configurator ZyXEL NWA-3160 Series User’s Guide 43 6 Click Apply in the Replace Certificate screen to create a certificate using your ZyXEL Device’s MAC address that will be specific to this device. Figure 10 Replace Certificate Screen You should now see the Status scre...

Chapter 2 Introducing the Web Configurator ZyXEL NWA-3160 Series User’s Guide 44 2.3 Navigating the Web Configurator The following summarizes how to navigate the web configurator from the Status screen. Click LOGOUT at any time to exit the web configurator. Check the status bar at the bottom of the ...

ZyXEL NWA-3160 Series User’s Guide 45 C H A P T E R 3 Tutorial This chapter first provides an overview of how to configure the wireless LAN on your ZyXEL Device, and then gives step-by-step guidelines showing how to configure your ZyXEL Device for some example scenarios. 3.1 How to Configure the Wir...

Chapter 3 Tutorial ZyXEL NWA-3160 Series User’s Guide 46 3.1.2 Wireless LAN Configuration Overview The following figure shows the steps you should take to configure the wireless settings according to the operating mode you select. Use the Web Configurator to set up your ZyXEL Device’s wireless netwo...

Chapter 3 Tutorial ZyXEL NWA-3160 Series User’s Guide 48 3.1.3 Further Reading Use these links to find more information on the steps: • Choosing 802.11 Mode : see Section 8.7.1 on page 111 . • Choosing a wireless Channel ID : see Section 8.7.1 on page 111 . • Selecting and configuring SSID profile (...

Chapter 3 Tutorial ZyXEL NWA-3160 Series User’s Guide 49 Figure 13 Tutorial: Example MBSSID Setup The standard network ( SSID04 ) has access to all resources. The VoIP network ( VoIP_SSID ) has access to all resources and a high Quality of Service (QoS) setting (see Chapter 8 on page 103 for informa...

Chapter 3 Tutorial ZyXEL NWA-3160 Series User’s Guide 50 Figure 14 Tutorial: Wireless LAN: Before Select MBSSID from the Operating Mode drop-down list box. The screen displays as follows. Figure 15 Tutorial: Wireless LAN: Change Mode This Select SSID Profile table allows you to activate or deactivat...

Chapter 3 Tutorial ZyXEL NWA-3160 Series User’s Guide 51 Select the Index box for the entry and click Apply to activate the profile. Your standard wireless network ( SSID04 ) is now accessible to your wireless clients as before. You do not need to configure anything else for your standard network. 3...

Chapter 3 Tutorial ZyXEL NWA-3160 Series User’s Guide 52 Figure 17 Tutorial: VoIP SSID Profile Edit • Choose a new SSID for the VoIP network. In this example, enter VOIP_SSID_Example . Note that although the SSID changes, the SSID profile name ( VoIP_SSID ) remains the same as before. • Select Enabl...

Chapter 3 Tutorial ZyXEL NWA-3160 Series User’s Guide 53 Figure 18 Tutorial: VoIP Security You already chose to use the security02 profile for this network, so select the radio button for security02 and click Edit . The following screen appears. Figure 19 Tutorial: VoIP Security Profile Edit • Chang...

Chapter 3 Tutorial ZyXEL NWA-3160 Series User’s Guide 57 Figure 26 Tutorial: Layer 2 Isolation Profile Enter the MAC addresses of the two network devices you want users on the guest network to be able to access: the main network router (00:AA:00:AA:00:AA) and the network printer (AA:00:AA:00:AA:00)....

Chapter 3 Tutorial ZyXEL NWA-3160 Series User’s Guide 58 • Try to access each network using the correct security settings, and then using incorrect security settings, such as the WPA-PSK for another active network. If the behavior is different from expected (for example, if you can access the VoIP w...

Chapter 3 Tutorial ZyXEL NWA-3160 Series User’s Guide 60 " The ZyXEL Device can detect the MAC addresses of APs automatically. However, it is more secure to obtain the correct MAC addresses from another source and add them to the friendly AP list manually. For example, an attacker’s AP mimicking...

Chapter 3 Tutorial ZyXEL NWA-3160 Series User’s Guide 61 " You can add APs that are not part of your network to the friendly AP list, as long as you know that they do not pose a threat to your network’s security. The Friendly AP screen now appears as follows. Figure 30 Tutorial: Friendly AP (Aft...

Chapter 3 Tutorial ZyXEL NWA-3160 Series User’s Guide 62 Figure 32 Tutorial: Warning 5 Save the friendly AP list somewhere it can be accessed by all the other access points on the network. In this example, save it on the network file server ( E in Figure 28 on page 59 ). The default filename is “Fli...

Chapter 3 Tutorial ZyXEL NWA-3160 Series User’s Guide 63 2 In the Period (min.) field, enter how often you want the ZyXEL Device to scan for rogue APs. You can have the ZyXEL Device scan anywhere from once every ten minutes to once every hour. In this example, enter “10”. 3 Click Apply . 3.3.3 Set U...

Chapter 3 Tutorial ZyXEL NWA-3160 Series User’s Guide 64 • In the Send Immediate Alert section, select the events you want to trigger immediate e- mails. Ensure that Rogue AP is selected. • Click Apply . 3.3.4 Configure Your Other Access Points Access point A is now configured to do the following. •...

Chapter 3 Tutorial ZyXEL NWA-3160 Series User’s Guide 65 3.4 Using Multiple MAC Filters and L-2 Isolation Profiles This example shows you how to allow certain users to access only specific parts of your network. You can do this by using multiple MAC filters and layer-2 isolation profiles. 3.4.1 Scen...

Chapter 3 Tutorial ZyXEL NWA-3160 Series User’s Guide 69 3.4.5 Configure the SERVER_2 Network Next, you will configure the SERVER_2 network that allows Bob to access secure server 2 and the Internet.To do this, repeat the procedure in Section 3.4.4 on page 66 , substituting the following information...

Chapter 3 Tutorial ZyXEL NWA-3160 Series User’s Guide 70 Figure 41 Tutorial: SSID Profiles Activated 2 Next, click the SSID tab. Check that each configured SSID profile uses the correct Security , Layer-2 Isolation and MAC Filter profiles, as shown in the following figure. Figure 42 Tutorial: SSID T...

ZyXEL NWA-3160 Series User’s Guide 73 C H A P T E R 4 Status Screens The Status screen displays when you log into the ZyXEL Device, or click STATUS in the navigation menu.Use the Status screens to look at the current status of the device, system resources, interfaces and SSID status. The Status scre...

ZyXEL NWA-3160 Series User’s Guide 77 C H A P T E R 5 Management Mode This chapter discusses the MGNT MODE (Management Mode) screen (NWA-3160 and NWA-3163 only). This screen determines whether the ZyXEL Device is used in its default, standalone mode, or as part of a CAPWAP (Control And Provisioning ...

Chapter 5 Management Mode ZyXEL NWA-3160 Series User’s Guide 78 2 The AP sends out a management request, looking for an AP in CAPWAP AP controller mode. 3 If there is an AP controller on the network, it receives the management request. If the AP controller is in Manual mode (see Section 6.3.3 on pag...

Chapter 5 Management Mode ZyXEL NWA-3160 Series User’s Guide 79 5.1.4 Notes on CAPWAP This section lists some additional features of ZyXEL’s implementation of the CAPWAP protocol. • When the ZyXEL Device is in AP controller mode and uses its internal RADIUS server (see Chapter 15 on page 175 ), mana...

Chapter 5 Management Mode ZyXEL NWA-3160 Series User’s Guide 80 Managed AP Select this to have the ZyXEL Device managed by another ZyXEL Device on your network.When you do this, the ZyXEL Device can be configured ONLY by the management AP. If you do not have an AP controller on your network and want...

Chapter 6 AP Controller Mode (NWA-3160 Only) ZyXEL NWA-3160 Series User’s Guide 82 The following table describes the new labels in this screen. 6.1.1 The AP List Status Screen Use this screen to see a list of the APs managed by the ZyXEL Device. When the ZyXEL Device is in AP controller mode, click ...

Chapter 6 AP Controller Mode (NWA-3160 Only) ZyXEL NWA-3160 Series User’s Guide 84 6.1.3 The AP Association List Screen Use this screen to see information about the wireless clients associated to the APs managed by the ZyXEL Device. When the ZyXEL Device is in AP controller mode, click Association L...

Chapter 6 AP Controller Mode (NWA-3160 Only) ZyXEL NWA-3160 Series User’s Guide 85 When the ZyXEL Device is in AP controller mode, click SSID Information in the Status screen. The following screen displays. Figure 51 SSID Information The following table describes the labels in this screen. 6.2 Navig...

Chapter 6 AP Controller Mode (NWA-3160 Only) ZyXEL NWA-3160 Series User’s Guide 86 6.3 The Controller Screens This section discusses the Controller screens that display when the ZyXEL Device is in AP controller mode (NWA-3160 only). 6.3.1 The AP Lists Screen When the ZyXEL Device is in AP controller...

Chapter 6 AP Controller Mode (NWA-3160 Only) ZyXEL NWA-3160 Series User’s Guide 90 6.4 The Profile Edit Screens This section describes the Profile Edit screens, which are available only in AP controller mode (NWA-3160 only).The following Profile Edit screens are identical to those available in stand...

Chapter 6 AP Controller Mode (NWA-3160 Only) ZyXEL NWA-3160 Series User’s Guide 91 6.5 The Radio Profile Edit Screen Use this screen to configure a specific radio profile. In the Profile Edit > Radio screen, select a profile and click Edit . The following screen displays. Figure 57 The Profile Ed...

95 P A R T II The Web Configurator System Screens (97)Wireless Configuration (103)Wireless Security Configuration (121)MBSSID and SSID (137)Other Wireless Configuration (145)IP Screen (155)Rogue AP (157)Remote Management Screens (163)Internal RADIUS Server (175)Certificates (181)Log Screens (199)VLA...

ZyXEL NWA-3160 Series User’s Guide 97 C H A P T E R 7 System Screens 7.1 System Overview This section provides information on general system setup. 7.2 Configuring General Setup Click SYSTEM > General . Figure 58 System > General The following table describes the labels in this screen. Table 2...

Chapter 7 System Screens ZyXEL NWA-3160 Series User’s Guide 98 7.3 Administrator Authentication on RADIUS The administrator authentication on RADIUS feature lets a (external or internal) RADIUS server authenticate management logins to the ZyXEL Device. This is useful if you need to regularly change ...

Chapter 7 System Screens ZyXEL NWA-3160 Series User’s Guide 99 Figure 59 SYSTEM > Password. The following table describes the labels in this screen. Table 24 Password LABEL DESCRIPTIONS Enable Admin at Local Select this check box to have the device authenticate management logins to the device. Us...

Chapter 7 System Screens ZyXEL NWA-3160 Series User’s Guide 100 7.4 Configuring Time Setting To change your ZyXEL Device’s time and date, click SYSTEM > Time Setting . The screen appears as shown. Use this screen to configure the ZyXEL Device’s time based on your local time zone. Figure 60 SYSTEM...

Chapter 7 System Screens ZyXEL NWA-3160 Series User’s Guide 102 7.5 Pre-defined NTP Time Servers List When you turn on the ZyXEL Device for the first time, the date and time start at 2000-01-01 00:00:00. When you select Auto in the SYSTEM > Time Setting screen, the ZyXEL Device then attempts to s...

ZyXEL NWA-3160 Series User’s Guide 103 C H A P T E R 8 Wireless Configuration This chapter discusses how to configure the ZyXEL Device’s Wireless screens. 8.1 Wireless LAN Overview This section introduces the wireless LAN (WLAN) and some basic scenarios. 8.1.1 BSS A Basic Service Set (BSS) exists wh...

Chapter 8 Wireless Configuration ZyXEL NWA-3160 Series User’s Guide 104 8.1.2 ESS An Extended Service Set (ESS) consists of a series of overlapping BSSs, each containing an access point, with each access point connected together by a wired network. This wired connection between APs is called a Distr...

Chapter 8 Wireless Configuration ZyXEL NWA-3160 Series User’s Guide 105 8.3 Quality of Service This section discusses the Quality of Service (QoS) features available on the ZyXEL Device. 8.3.1 WMM QoS WMM (Wi-Fi MultiMedia) QoS (Quality of Service) ensures quality of service in wireless networks. It...

Chapter 8 Wireless Configuration ZyXEL NWA-3160 Series User’s Guide 110 8.4.4 STP Port States STP assigns five port states (see next table) to eliminate packet looping. A bridge port is not allowed to go directly from blocking state to forwarding state so as to eliminate transient loops. 8.5 DFS Whe...

Chapter 8 Wireless Configuration ZyXEL NWA-3160 Series User’s Guide 111 6 Use the MAC Filter screen to allow or restrict access to your wireless network based on a client’s MAC address. 8.7 Configuring Wireless Settings Click WIRELESS > Wireless . The screen varies depending upon the operating mo...

Chapter 8 Wireless Configuration ZyXEL NWA-3160 Series User’s Guide 113 Choose Channel ID Set the operating frequency/channel depending on your particular region. To manually set the ZyXEL Device to use a channel, select a channel from the drop- down list box. Click MAINTENANCE and then the Channel ...

Chapter 8 Wireless Configuration ZyXEL NWA-3160 Series User’s Guide 114 8.7.2 Access Point Mode: NWA-3165 This section describes the Access Point mode screen for the NWA-3165. For the NWA-3160 and NWA-3163, see Section 8.7.1 on page 111 . Select Access Point as the Operating Mode to display the scre...

ZyXEL NWA-3160 Series User’s Guide 121 C H A P T E R 9 Wireless Security Configuration This chapter describes how to use the Security and RADIUS screens to configure wireless security on your ZyXEL Device. 9.1 Wireless Security Overview Wireless security is vital to your network to protect wireless ...

Chapter 9 Wireless Security Configuration ZyXEL NWA-3160 Series User’s Guide 122 Your ZyXEL Device allows you to configure up to four 64-bit, 128-bit or 152-bit WEP keys but only one key can be enabled at any one time. 9.2 802.1x Overview The IEEE 802.1x standard outlines enhanced security methods f...

Chapter 9 Wireless Security Configuration ZyXEL NWA-3160 Series User’s Guide 126 9.7 Wireless Client WPA Supplicants A wireless client supplicant is the software that runs on an operating system instructing the wireless client how to use WPA. At the time of writing, the most widely available supplic...

Chapter 9 Wireless Security Configuration ZyXEL NWA-3160 Series User’s Guide 127 Figure 74 Wireless > Security The following table describes the labels in this screen. The next screen varies according to the Security Mode you select. 9.9.1 Security: WEP Select WEP in the Security Mode field to di...

Chapter 9 Wireless Security Configuration ZyXEL NWA-3160 Series User’s Guide 129 Figure 76 Security: 802.1x Only The following table describes the labels in this screen. 9.9.3 Security: 802.1x Static 64-bit, 802.1x Static 128-bit Select 802.1x Static 64 or 802.1x Static 128 in the Security Mode fiel...

Chapter 9 Wireless Security Configuration ZyXEL NWA-3160 Series User’s Guide 131 9.9.4 Security: WPA Select WPA in the Security Mode field to display the following screen. Figure 78 Security: WPA The following table describes the labels in this screen. 9.9.5 Security: WPA2 or WPA2-MIX Select WPA2 or...

Chapter 9 Wireless Security Configuration ZyXEL NWA-3160 Series User’s Guide 134 9.10 Introduction to RADIUS RADIUS is based on a client-sever model that supports authentication and accounting, where the access point is the client and the server is the RADIUS server. The RADIUS server handles the fo...

ZyXEL NWA-3160 Series User’s Guide 137 C H A P T E R 1 0 MBSSID and SSID This chapter describes how to configure and use your ZyXEL Device’s MBSSID mode and configure SSID profiles. 10.1 Wireless LAN Infrastructures See the Wireless LAN chapter for some basic WLAN scenarios and terminology. 10.1.1 M...

Chapter 10 MBSSID and SSID ZyXEL NWA-3160 Series User’s Guide 139 The following table describes the labels in this screen. Table 48 Wireless: Multiple BSS LABEL DESCRIPTION Operating Mode Select MBSSID in this field to display the screen as shown 802.11 Mode Select 802.11b Only to allow only IEEE 80...

Chapter 10 MBSSID and SSID ZyXEL NWA-3160 Series User’s Guide 143 QoS Select the Quality of Service priority for this BSS’s traffic. • In the pre-configured VoIP_SSID profile, the QoS setting is VoIP . This is not user-configurable. The VoIP setting is available only on the VoIP_SSID profile, and pr...

ZyXEL NWA-3160 Series User’s Guide 145 C H A P T E R 11 Other Wireless Configuration This chapter describes how to configure the Layer-2 Isolation and MAC Filter screens on your ZyXEL Device. 11.1 Layer-2 Isolation Introduction Layer-2 isolation is used to prevent wireless clients associated with yo...

Chapter 11 Other Wireless Configuration ZyXEL NWA-3160 Series User’s Guide 146 Figure 86 Layer-2 Isolation Application MAC addresses that are not listed in the Allow devices with these MAC addresses table are blocked from communicating with the ZyXEL Device’s wireless clients except for broadcast pa...

Chapter 11 Other Wireless Configuration ZyXEL NWA-3160 Series User’s Guide 149 " When configuring, remember to select the correct layer-2 isolation profile in the WIRELESS > SSID > Edit screen of the relevant SSID profile. Figure 89 Layer-2 Isolation Example Configuration 11.3.1.1 Layer-2 ...

Chapter 11 Other Wireless Configuration ZyXEL NWA-3160 Series User’s Guide 150 Figure 91 Layer-2 Isolation Example 2 11.4 The MAC Filter Screen The MAC filter function allows you to configure the ZyXEL Device to give exclusive access to devices (Allow Association) or exclude devices from accessing t...

Chapter 11 Other Wireless Configuration ZyXEL NWA-3160 Series User’s Guide 152 The following table describes the labels in this screen. " To activate MAC filtering on an SSID profile, select the correct filter from the Enable MAC Filtering drop-down list box in the WIRELESS > SSID > Edit s...

Chapter 11 Other Wireless Configuration ZyXEL NWA-3160 Series User’s Guide 154 Figure 95 Roaming Select the Roaming Active check box and click Apply .

ZyXEL NWA-3160 Series User’s Guide 155 C H A P T E R 1 2 IP Screen This chapter discusses how to configure IP settings on the ZyXEL Device. 12.1 Factory Ethernet Defaults The Ethernet parameters of the ZyXEL Device are preset in the factory with the following values: 1 IP address of 192.168.1.2 2 Su...

Chapter 12 IP Screen ZyXEL NWA-3160 Series User’s Guide 156 " Regardless of your particular situation, do not create an arbitrary IP address; always follow the guidelines above. For more information on address assignment, please refer to RFC 1597, Address Allocation for Private Internets and RFC...

ZyXEL NWA-3160 Series User’s Guide 157 C H A P T E R 1 3 Rogue AP This chapter discusses rogue wireless access points (APs) and how to configure the ZyXEL Device’s rogue AP detection feature. " Rogue AP detection features are available on the NWA-3160 and NWA-3163 only. 13.1 Rogue AP Introductio...

Chapter 13 Rogue AP ZyXEL NWA-3160 Series User’s Guide 159 Figure 98 “Honeypot” Attack 13.3 Configuring Rogue AP Detection (NWA-3160 and NWA-3163 Only) You can configure the ZyXEL Device to detect rogue IEEE 802.11a (5 GHz - NWA-3160 only) and IEEE 802.11b/g/n (2.4 GHz) APs. " Rogue AP detection...

ZyXEL NWA-3160 Series User’s Guide 163 C H A P T E R 1 4 Remote Management Screens This chapter provides information on the Remote Management screens. 14.1 Remote Management Overview Remote management allows you to determine which services/protocols can access which of the ZyXEL Device’s interfaces ...

Chapter 14 Remote Management Screens ZyXEL NWA-3160 Series User’s Guide 164 14.2 Configuring Telnet You can configure your ZyXEL Device for remote Telnet access as shown next. The administrator uses Telnet from a computer on a remote network to access the ZyXEL Device. Figure 102 Telnet Configuratio...

Chapter 14 Remote Management Screens ZyXEL NWA-3160 Series User’s Guide 165 14.3 Configuring FTP You can upload and download the ZyXEL Device’s firmware and configuration files using FTP, please see the chapter on firmware and configuration file maintenance for details. To use this feature, your com...

Chapter 14 Remote Management Screens ZyXEL NWA-3160 Series User’s Guide 166 14.4 Configuring WWW To change your ZyXEL Device’s World Wide Web settings, click REMOTE MGNT > WWW . Figure 105 Remote Management: WWW The following table describes the labels in this screen. Secured Client IP Address A ...

Chapter 14 Remote Management Screens ZyXEL NWA-3160 Series User’s Guide 167 14.5 SNMP Simple Network Management Protocol (SNMP) is a protocol used for exchanging management information between network devices. SNMP is a member of the TCP/IP protocol suite. Your ZyXEL Device supports SNMP agent funct...

Chapter 14 Remote Management Screens ZyXEL NWA-3160 Series User’s Guide 169 14.5.2 SNMP Traps The ZyXEL Device can send the following traps to the SNMP manager. 14.6 SNMP Trap Interface Index Some traps include an SNMP interface index. The following table maps the SNMP interface indexes to the ZyXEL...

Chapter 14 Remote Management Screens ZyXEL NWA-3160 Series User’s Guide 170 14.6.1 SNMP v3 and Security SNMP v3 enhances security for SNMP management. SNMP managers can be required to authenticate with agents before conducting SNMP management sessions.Security can be further enhanced by encrypting t...

Chapter 14 Remote Management Screens ZyXEL NWA-3160 Series User’s Guide 172 14.6.2.1 The SNMPv3 User Profile Screen (NWA-3165 Only) Use this screen to set up the details of SNMPv3 users. Click Configure SNMPv3 User Profile in the REMOTE MGNT > SNMP screen. The following screen displays. Figure 10...

ZyXEL NWA-3160 Series User’s Guide 175 C H A P T E R 1 5 Internal RADIUS Server The ZyXEL Device can use its internal RADIUS server to authenticate wireless clients. It can also serve as a RADIUS server to authenticate other APs and their wireless clients. For more background information on RADIUS, ...

Chapter 15 Internal RADIUS Server ZyXEL NWA-3160 Series User’s Guide 176 " The internal RADIUS server does not support domain accounts (DOMAIN/user). When you configure your Windows XP SP2 Wireless Zero Configuration PEAP/ MS-CHAPv2 settings, deselect the Use Windows logon name and password chec...

Chapter 15 Internal RADIUS Server ZyXEL NWA-3160 Series User’s Guide 177 15.3 Trusted AP Overview A trusted AP is an AP that uses the ZyXEL Device’s internal RADIUS server to authenticate its wireless clients. Each wireless client must have a user name and password configured in the AUTH. SERVER >...

Chapter 15 Internal RADIUS Server ZyXEL NWA-3160 Series User’s Guide 178 Figure 110 Trusted AP Overview 1 Configure an IP address and shared secret in the Trusted AP database to authenticate an AP as a trusted AP. 2 Configure wireless client user names and passwords in the Trusted Users database to ...

Chapter 15 Internal RADIUS Server ZyXEL NWA-3160 Series User’s Guide 179 Figure 111 Trusted AP Screen The following table describes the labels in this screen. 15.5 Configuring Trusted Users A trusted user entry consists of a wireless client user name and password. To configure trusted user entries, ...

Chapter 15 Internal RADIUS Server ZyXEL NWA-3160 Series User’s Guide 180 Figure 112 Trusted Users Screen The following table describes the labels in this screen. Table 70 Trusted Users LABEL DESCRIPTION # This field displays the trusted user index number. Active Select this check box to have the ZyA...

ZyXEL NWA-3160 Series User’s Guide 181 C H A P T E R 1 6 Certificates This chapter gives background information about public-key certificates and explains how to use them. 16.1 Certificates Overview The ZyXEL Device can use certificates (also called digital IDs) to authenticate users. Certificates a...

Chapter 16 Certificates ZyXEL NWA-3160 Series User’s Guide 182 Certification authorities maintain directory servers with databases of valid and revoked certificates. A directory of certificates that have been revoked before the scheduled expiration is called a CRL (Certificate Revocation List). The ...

Chapter 16 Certificates ZyXEL NWA-3160 Series User’s Guide 183 Figure 114 Certificate Details 4 Use a secure method to verify that the certificate owner has the same information in the Thumbprint Algorithm and Thumbprint fields. The secure method may vary according to your situation. Possible exampl...

Chapter 16 Certificates ZyXEL NWA-3160 Series User’s Guide 185 16.6 Certificate File Formats The certification authority certificate that you want to import has to be in one of these file formats: • Binary X.509: This is an ITU-T recommendation that defines the formats for X.509 certificates. • PEM ...

Chapter 16 Certificates ZyXEL NWA-3160 Series User’s Guide 186 16.7 Importing a Certificate Click CERTIFICATES > My Certificates and then Import to open the My Certificate Import screen. Follow the instructions in this screen to save an existing certificate to the ZyXEL Device. " You can impo...

Chapter 16 Certificates ZyXEL NWA-3160 Series User’s Guide 187 16.8 Creating a Certificate Click CERTIFICATES > My Certificates and then Create to open the My Certificate Create screen. Use this screen to have the ZyXEL Device create a self-signed certificate, enroll a certificate with a certific...

Chapter 16 Certificates ZyXEL NWA-3160 Series User’s Guide 189 After you click Apply in the My Certificate Create screen, you see a screen that tells you the ZyXEL Device is generating the self-signed certificate or certification request. After the ZyXEL Device successfully enrolls a certificate or ...

Chapter 16 Certificates ZyXEL NWA-3160 Series User’s Guide 192 16.10 Trusted CAs Click CERTIFICATES > Trusted CAs to open the Trusted CAs screen. This screen displays a summary list of certificates of the certification authorities that you have set the ZyXEL Device to accept as trusted. The ZyXEL...

Chapter 16 Certificates ZyXEL NWA-3160 Series User’s Guide 193 The following table describes the labels in this screen. 16.11 Importing a Trusted CA’s Certificate Click CERTIFICATES > Trusted CAs to open the Trusted CAs screen and then click Import to open the Trusted CA Import screen. Follow the...

Chapter 16 Certificates ZyXEL NWA-3160 Series User’s Guide 194 " You must remove any spaces from the certificate’s filename before you can import the certificate. Figure 120 Trusted CA Import The following table describes the labels in this screen. 16.12 Trusted CA Certificate Details Click CERT...

ZyXEL NWA-3160 Series User’s Guide 199 C H A P T E R 1 7 Log Screens This chapter contains information about configuring general log settings and viewing the ZyXEL Device’s logs. 17.1 Configuring View Log The web configurator allows you to look at all of the ZyXEL Device’s logs in one location. Clic...

Chapter 17 Log Screens ZyXEL NWA-3160 Series User’s Guide 200 17.2 Configuring Log Settings To change your ZyXEL Device’s log settings, click LOGS > Log Settings . The screen appears as shown. Use the Log Settings screen to configure to where and when the ZyXEL Device is to send the logs and whic...

Chapter 17 Log Screens ZyXEL NWA-3160 Series User’s Guide 202 17.3 Example Log Messages This section provides descriptions of some example log messages. Log Facility Select a location from the drop down list box. The log facility allows you to log the messages to different files in the syslog server...

Chapter 17 Log Screens ZyXEL NWA-3160 Series User’s Guide 204 17.4 Log Commands Go to the command interpreter interface (the Command Interpreter appendix explains how to access and use the commands). 17.4.1 Configuring What You Want the ZyXEL Device to Log Use the sys logs load command to load the l...

Chapter 17 Log Screens ZyXEL NWA-3160 Series User’s Guide 205 17.5 Log Command Example This example shows how to set the ZyXEL Device to record the error logs and alerts and then view the results. ras> sys logs loadras> sys logs category error 3ras> sys logs saveras> sys logs display acc...

ZyXEL NWA-3160 Series User’s Guide 207 C H A P T E R 1 8 VLAN This chapter discusses how to configure VLAN on the ZyXEL Device. 18.1 VLAN A VLAN (Virtual Local Area Network) allows a physical network to be partitioned into multiple logical networks. Stations on a logical network can belong to one or...

Chapter 18 VLAN ZyXEL NWA-3160 Series User’s Guide 208 18.2 Configuring VLAN The ZyXEL Device allows you to configure VLAN based on SSID profile (wireless VLAN), and / or based on your RADIUS server (RADIUS VLAN). • When you use wireless VLAN, the ZyXEL Device tags all packets from an SSID with the ...

Chapter 18 VLAN ZyXEL NWA-3160 Series User’s Guide 209 Figure 124 WIRELESS VLAN The following table describes the labels in this screen Table 84 WIRELESS VLAN FIELD DESCRIPTION Enable VIRTUAL LAN Select this box to enable VLAN tagging. Management VLAN ID Enter a number from 1 to 4094 to define this ...

Chapter 18 VLAN ZyXEL NWA-3160 Series User’s Guide 211 The following table describes the labels in this screen. 18.2.3 Configuring Management VLAN Example This section shows you how to create a VLAN on an Ethernet switch.By default, the port on the ZyXEL Device is a member of the management VLAN (VL...

Chapter 18 VLAN ZyXEL NWA-3160 Series User’s Guide 214 18.2.4 Configuring Microsoft’s IAS Server Example Dynamic VLAN assignment can be used with the ZyXEL Device. Dynamic VLAN assignment allows network administrators to assign a specific VLAN (configured on the ZyXEL Device) to an individual’s Wind...

Chapter 18 VLAN ZyXEL NWA-3160 Series User’s Guide 219 Figure 139 Connection Attributes Screen 11 The RADIUS Attribute screen displays. From the list, three RADIUS attributes will be added: • Tunnel-Medium-Type • Tunnel-Pvt-Group-ID • Tunnel-Type • Click the Add button • Select Tunnel-Medium-Type • ...

Chapter 18 VLAN ZyXEL NWA-3160 Series User’s Guide 221 Figure 143 VLAN Attribute Setting for Tunnel-Type 17 Return to the RADIUS Attribute Screen shown as Figure 140 on page 219 . • Click the Close button. • The completed Advanced tab configuration should resemble the following screen. Figure 144 Co...

Chapter 18 VLAN ZyXEL NWA-3160 Series User’s Guide 222 18.2.5 Second Rx VLAN ID Example In this example, the ZyXEL Device is configured to tag packets from SSID01 with VLAN ID 1 and tag packets from SSID02 with VLAN ID 2. VLAN 1 and VLAN 2 have access to a server, S , and the Internet, as shown in t...

ZyXEL NWA-3160 Series User’s Guide 225 C H A P T E R 1 9 Maintenance This chapter displays system information such as ZyNOS firmware, port IP addresses and port traffic statistics. 19.1 Maintenance Overview The maintenance screens can help you view system information, upload new firmware, manage con...

Chapter 19 Maintenance ZyXEL NWA-3160 Series User’s Guide 226 19.2.1 System Statistics Click Maintenance > Show Statistics . Read-only information here includes port status, packet specific statistics and bridge link status. Also provided are "system up time" and "poll interval(s)"...

Chapter 19 Maintenance ZyXEL NWA-3160 Series User’s Guide 229 1 Do not turn off the ZyXEL Device while firmware upload is in progress! After you see the Firmware Upload in Process screen, wait two minutes before logging into the ZyXEL Device again. Figure 152 Firmware Upload In Process The ZyXEL Dev...

Chapter 19 Maintenance ZyXEL NWA-3160 Series User’s Guide 230 Figure 154 Firmware Upload Error 19.6 Configuration Screen See Chapter 26 on page 257 for information on how to transfer configuration files using FTP/ TFTP commands. Click MAINTENANCE > Configuration . Information related to factory d...

Chapter 19 Maintenance ZyXEL NWA-3160 Series User’s Guide 231 19.6.2 Restore Configuration Restore configuration allows you to upload a new or previously saved configuration file from your computer to your ZyXEL Device. 1 Do not turn off the ZyXEL Device while configuration file upload is in progres...

Chapter 19 Maintenance ZyXEL NWA-3160 Series User’s Guide 232 Figure 158 Configuration Upload Error 19.6.3 Back to Factory Defaults Pressing the Reset button in this section clears all user-entered configuration information and returns the ZyXEL Device to its factory defaults as shown on the screen....

233 P A R T III Troubleshooting and Specifications Troubleshooting (235)Product Specifications (241)

ZyXEL NWA-3160 Series User’s Guide 235 C H A P T E R 2 0 Troubleshooting This chapter offers some suggestions to solve problems you might encounter. The potential problems are divided into the following categories. • Power, Hardware Connections, and LEDs • ZyXEL Device Access and Login • Internet Ac...

Chapter 20 Troubleshooting ZyXEL NWA-3160 Series User’s Guide 236 20.2 ZyXEL Device Access and Login V I forgot the IP address for the ZyXEL Device. 1 The default IP address is 192.168.1.2 . 2 If you changed the IP address and have forgotten it, you might get the IP address of the ZyXEL Device by lo...

Chapter 20 Troubleshooting ZyXEL NWA-3160 Series User’s Guide 237 2 If this does not work, you have to reset the device to its factory defaults. See Section 2.2 on page 43 . V I cannot see or access the Login screen in the web configurator. 1 Make sure you are using the correct IP address.• The defa...

Chapter 20 Troubleshooting ZyXEL NWA-3160 Series User’s Guide 238 V I cannot access the SMT. See the troubleshooting suggestions for I cannot see or access the Login screen in the web configurator. Ignore the suggestions about your browser. V I cannot access the ZyXEL Device via the console port. 1 ...

Chapter 20 Troubleshooting ZyXEL NWA-3160 Series User’s Guide 239 V I cannot access the Internet anymore. I had access to the Internet (with the ZyXEL Device), but my Internet connection is not available anymore. 1 Check the hardware connections, and make sure the LEDs are behaving as expected. See ...

ZyXEL NWA-3160 Series User’s Guide 241 C H A P T E R 2 1 Product Specifications The following tables summarize the ZyXEL Device’s hardware and firmware features. Table 93 Hardware Specifications SPECIFICATION DESCRIPTION Dimensions 190x 135 x 40 mm Weight NWA-3160: 420gNWA-3163: 420gNWA-3165: 392g P...

Chapter 21 Product Specifications ZyXEL NWA-3160 Series User’s Guide 244 Wall-mounting Instructions Complete the following steps to hang your ZyXEL Device on a wall. " See Table 93 on page 241 for the size of screws to use and how far apart to place them. 1 Select a position free of obstructions...

Chapter 21 Product Specifications ZyXEL NWA-3160 Series User’s Guide 245 Figure 161 Wall-mounting Example The following are dimensions of an M4 tap screw and masonry plug used for wall mounting. All measurements are in millimeters (mm). Figure 162 Masonry Plug and M4 Tap Screw Power Adaptor Specific...

249 P A R T IV Appendices and Index Setting up Your Computer’s IP Address (263)Wireless LANs (263)Pop-up Windows, JavaScripts and Java Permissions (277)IP Addresses and Subnetting (283)Text File Based Auto Configuration (291)Legal Information (299)Customer Support (303)Index (309)

ZyXEL NWA-3160 Series User’s Guide 251 A P P E N D I X A Setting up Your Computer’s IP Address All computers must have a 10M or 100M Ethernet adapter card and TCP/IP installed. Windows 95/98/Me/NT/2000/XP, Macintosh OS 7 and later operating systems and all versions of UNIX/LINUX include the software...

Appendix A Setting up Your Computer’s IP Address ZyXEL NWA-3160 Series User’s Guide 252 Figure 163 WIndows 95/98/Me: Network: Configuration Installing Components The Network window Configuration tab displays a list of installed components. You need a network adapter, the TCP/IP protocol and Client f...

Appendix A Setting up Your Computer’s IP Address ZyXEL NWA-3160 Series User’s Guide 253 Configuring 1 In the Network window Configuration tab, select your network adapter's TCP/IP entry and click Properties 2 Click the IP Address tab. • If your IP address is dynamic, select Obtain an IP address auto...

Appendix A Setting up Your Computer’s IP Address ZyXEL NWA-3160 Series User’s Guide 254 Figure 165 Windows 95/98/Me: TCP/IP Properties: DNS Configuration 4 Click the Gateway tab. • If you do not know your gateway’s IP address, remove previously installed gateways.• If you have a gateway IP address, ...

Appendix A Setting up Your Computer’s IP Address ZyXEL NWA-3160 Series User’s Guide 255 Figure 166 Windows XP: Start Menu 2 For Windows XP, click Network Connections . For Windows 2000/NT, click Network and Dial-up Connections . Figure 167 Windows XP: Control Panel 3 Right-click Local Area Connectio...

Appendix A Setting up Your Computer’s IP Address ZyXEL NWA-3160 Series User’s Guide 259 Figure 172 Macintosh OS 8/9: Apple Menu 2 Select Ethernet built-in from the Connect via list. Figure 173 Macintosh OS 8/9: TCP/IP 3 For dynamically assigned settings, select Using DHCP Server from the Configure: ...

Appendix A Setting up Your Computer’s IP Address ZyXEL NWA-3160 Series User’s Guide 260 • Type your IP address in the IP Address box. • Type your subnet mask in the Subnet mask box. • Type the IP address of your ZyXEL Device in the Router address box. 5 Close the TCP/IP Control Panel . 6 Click Save ...

ZyXEL NWA-3160 Series User’s Guide 263 A P P E N D I X B Wireless LANs Wireless LAN Topologies This section discusses ad-hoc and infrastructure wireless LAN topologies. Ad-hoc Wireless LAN Configuration The simplest WLAN configuration is an independent (Ad-hoc) WLAN that connects a set of computers ...

Appendix B Wireless LANs ZyXEL NWA-3160 Series User’s Guide 264 Figure 177 Basic Service Set ESS An Extended Service Set (ESS) consists of a series of overlapping BSSs, each containing an access point, with each access point connected together by a wired network. This wired connection between APs is...

Appendix B Wireless LANs ZyXEL NWA-3160 Series User’s Guide 265 Figure 178 Infrastructure WLAN Channel A channel is the radio frequency(ies) used by IEEE 802.11a/b/g wireless devices. Channels available depend on your geographical area. You may have a choice of channels (for your region) so you shou...

Appendix B Wireless LANs ZyXEL NWA-3160 Series User’s Guide 266 Figure 179 RTS/CTS When station A sends data to the AP, it might not know that the station B is already using the channel. If these two stations send data at the same time, collisions may occur when both sets of data arrive at the AP at...

Appendix B Wireless LANs ZyXEL NWA-3160 Series User’s Guide 267 If the Fragmentation Threshold value is smaller than the RTS/CTS value (see previously) you set then the RTS (Request To Send)/CTS (Clear to Send) handshake will never occur as data frames will be fragmented before they reach RTS/CTS si...

Appendix B Wireless LANs ZyXEL NWA-3160 Series User’s Guide 269 Determines the network services available to authenticated users once they are connected to the network. • Accounting Keeps track of the client’s network activity. RADIUS is a simple package exchange in which your AP acts as a message r...

Appendix B Wireless LANs ZyXEL NWA-3160 Series User’s Guide 270 For EAP-TLS authentication type, you must first have a wired connection to the network and obtain the certificate(s) from a certificate authority (CA). A certificate (also called digital IDs) can be used to authenticate users and a CA i...

Appendix B Wireless LANs ZyXEL NWA-3160 Series User’s Guide 271 Dynamic WEP Key Exchange The AP maps a unique key that is generated with the RADIUS server. This key expires when the wireless connection times out, disconnects or reauthentication times out. A new WEP key is generated each time reauthe...

Appendix B Wireless LANs ZyXEL NWA-3160 Series User’s Guide 272 Encryption Both WPA and WPA2 improve data encryption by using Temporal Key Integrity Protocol (TKIP), Message Integrity Check (MIC) and IEEE 802.1x. WPA and WPA2 use Advanced Encryption Standard (AES) in the Counter mode with Cipher blo...

Appendix B Wireless LANs ZyXEL NWA-3160 Series User’s Guide 273 Wireless Client WPA Supplicants A wireless client supplicant is the software that runs on an operating system instructing the wireless client how to use WPA. At the time of writing, the most widely available supplicant is the WPA patch ...

Appendix B Wireless LANs ZyXEL NWA-3160 Series User’s Guide 274 4 The AP and wireless clients use the TKIP or AES encryption process to encrypt data exchanged between them. Figure 181 WPA(2)-PSK Authentication Security Parameters Summary Refer to this table to see what other security parameters you ...

Appendix B Wireless LANs ZyXEL NWA-3160 Series User’s Guide 275 Antenna Characteristics Frequency An antenna in the frequency of 2.4GHz (IEEE 802.11b) or 5GHz(IEEE 802.11a) is needed to communicate efficiently in a wireless LAN. Radiation Pattern A radiation pattern is a diagram that allows you to v...

ZyXEL NWA-3160 Series User’s Guide 277 A P P E N D I X C Pop-up Windows, JavaScripts and Java Permissions In order to use the web configurator you need to allow: • Web browser pop-up windows from your device.• JavaScripts (enabled by default).• Java permissions (enabled by default). " Internet E...

Appendix C Pop-up Windows, JavaScripts and Java Permissions ZyXEL NWA-3160 Series User’s Guide 278 2 Clear the Block pop-ups check box in the Pop-up Blocker section of the screen. This disables any web pop-up blockers you may have enabled. Figure 183 Internet Options: Privacy 3 Click Apply to save t...

Appendix C Pop-up Windows, JavaScripts and Java Permissions ZyXEL NWA-3160 Series User’s Guide 279 Figure 184 Internet Options: Privacy 3 Type the IP address of your device (the web page that you do not want to have blocked) with the prefix “http://”. For example, http://192.168.167.1. 4 Click Add t...

Appendix C Pop-up Windows, JavaScripts and Java Permissions ZyXEL NWA-3160 Series User’s Guide 280 5 Click Close to return to the Privacy screen. 6 Click Apply to save this setting. JavaScripts If pages of the web configurator do not display properly in Internet Explorer, check that JavaScripts are ...

Appendix C Pop-up Windows, JavaScripts and Java Permissions ZyXEL NWA-3160 Series User’s Guide 281 Figure 187 Security Settings - Java Scripting Java Permissions 1 From Internet Explorer, click Tools , Internet Options and then the Security tab. 2 Click the Custom Level... button. 3 Scroll down to M...

Appendix C Pop-up Windows, JavaScripts and Java Permissions ZyXEL NWA-3160 Series User’s Guide 282 JAVA (Sun) 1 From Internet Explorer, click Tools , Internet Options and then the Advanced tab. 2 Make sure that Use Java 2 for <applet> under Java (Sun) is selected. 3 Click OK to close the windo...

ZyXEL NWA-3160 Series User’s Guide 283 A P P E N D I X D IP Addresses and Subnetting This appendix introduces IP addresses and subnet masks. IP addresses identify individual devices on a network. Every networking device (including computers, servers, routers, printers, etc.) needs an IP address to c...

Appendix D IP Addresses and Subnetting ZyXEL NWA-3160 Series User’s Guide 285 Subnet masks are expressed in dotted decimal notation just like IP addresses. The following examples show the binary and decimal notation for 8-bit, 16-bit, 24-bit and 29-bit subnet masks. Network Size The size of the netw...

Appendix D IP Addresses and Subnetting ZyXEL NWA-3160 Series User’s Guide 286 Subnetting You can use subnetting to divide one network into multiple sub-networks. In the following example a network administrator creates two sub-networks to isolate a group of servers from the rest of the company netwo...

Appendix D IP Addresses and Subnetting ZyXEL NWA-3160 Series User’s Guide 287 Figure 192 Subnetting Example: After Subnetting In a 25-bit subnet the host ID has 7 bits, so each sub-network has a maximum of 2 7 – 2 or 126 possible hosts (a host ID of all zeroes is the subnet’s address itself, all one...

Appendix D IP Addresses and Subnetting ZyXEL NWA-3160 Series User’s Guide 288 Example: Eight Subnets Similarly, use a 27-bit mask to create eight subnets (000, 001, 010, 011, 100, 101, 110 and 111). The following table shows IP address last octet values for each subnet. Table 110 Subnet 2 IP/SUBNET ...

Appendix D IP Addresses and Subnetting ZyXEL NWA-3160 Series User’s Guide 289 Subnet Planning The following table is a summary for subnet planning on a network with a 24-bit network number. The following table is a summary for subnet planning on a network with a 16-bit network number. 5 128 129 158 ...

Appendix D IP Addresses and Subnetting ZyXEL NWA-3160 Series User’s Guide 290 Configuring IP Addresses Where you obtain your network number depends on your particular situation. If the ISP or your network administrator assigns you a block of registered IP addresses, follow their instructions in sele...

ZyXEL NWA-3160 Series User’s Guide 291 A P P E N D I X E Text File Based Auto Configuration This chapter describes how administrators can use text configuration files to configure the wireless LAN settings for multiple APs. Text File Based Auto Configuration Overview You can use plain text configura...

Appendix E Text File Based Auto Configuration ZyXEL NWA-3160 Series User’s Guide 292 " If adjacent APs use the same configuration file, you should leave out the channel setting since they could interfere with each other’s wireless traffic. Auto Configuration by DHCP A DHCP response can use optio...

Appendix E Text File Based Auto Configuration ZyXEL NWA-3160 Series User’s Guide 293 Verifying Your Configuration File Upload Via SNMP You can use SNMP management software to display the configuration file version currently on the device by using the following MIB. Troubleshooting Via SNMP If you ha...

Appendix E Text File Based Auto Configuration ZyXEL NWA-3160 Series User’s Guide 294 If there are any errors while processing the configuration file, the AP generates a message with the line number and reason for the first error (subsequent errors during the processing of an individual configuration...

Appendix E Text File Based Auto Configuration ZyXEL NWA-3160 Series User’s Guide 296 Figure 198 WPA Configuration File Example Wlan Command Configuration File Example This example configuration file uses the wlan command to configure the AP to use the security and SSID profiles from the wcfg command...

ZyXEL NWA-3160 Series User’s Guide 299 A P P E N D I X F Legal Information Copyright Copyright © 2008 by ZyXEL Communications Corporation.The contents of this publication may not be reproduced in any part or as a whole, transcribed, stored in a retrieval system, translated into any language, or tran...

Appendix F Legal Information ZyXEL NWA-3160 Series User’s Guide 300 If this device does cause harmful interference to radio/television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measur...

Appendix F Legal Information ZyXEL NWA-3160 Series User’s Guide 301 Viewing Certifications 1 Go to http://www.zyxel.com . 2 Select your product on the ZyXEL home page to go to that product's page. 3 Select the certification you wish to view from this page. ZyXEL Limited Warranty ZyXEL warrants to th...

[Document Title] 303 A P P E N D I X G Customer Support In the event of problems that cannot be solved by using this manual, you should contact your vendor. If you cannot contact your vendor, then contact a ZyXEL office for the region in which you bought the device. Regional offices are listed below...

Appendix G Customer Support [Document Title] 304 • Address: 1005F, ShengGao International Tower, No.137 XianXia Rd., Shanghai• Web: http://www.zyxel.cn Costa Rica • Support E-mail: [email protected]• Sales E-mail: [email protected]• Telephone: +506-2017878• Fax: +506-2015098• Web: www.zyxel.co.cr•...

Appendix G Customer Support [Document Title] 305 Germany • Support E-mail: [email protected]• Sales E-mail: [email protected]• Telephone: +49-2405-6909-69• Fax: +49-2405-6909-99• Web: www.zyxel.de• Regular Mail: ZyXEL Deutschland GmbH., Adenauerstr. 20/A2 D-52146, Wuerselen, Germany Hungary • Support E-...

Appendix G Customer Support [Document Title] 306 Malaysia • Support E-mail: [email protected]• Sales E-mail: [email protected]• Telephone: +603-8076-9933• Fax: +603-8076-9833• Web: http://www.zyxel.com.my• Regular Mail: ZyXEL Malaysia Sdn Bhd., 1-02 & 1-03, Jalan Kenari 17F, Bandar Puchong J...

Appendix G Customer Support [Document Title] 307 Singapore • Support E-mail: [email protected]• Sales E-mail: [email protected]• Telephone: +65-6899-6678• Fax: +65-6899-8887• Web: http://www.zyxel.com.sg• Regular Mail: ZyXEL Singapore Pte Ltd., No. 2 International Business Park, The Strategy #03...

Appendix G Customer Support [Document Title] 308 Turkey • Support E-mail: [email protected]• Telephone: +90 212 222 55 22• Fax: +90-212-220-2526• Web: http:www.zyxel.com.tr• Address: Kaptanpasa Mahallesi Piyalepasa Bulvari Ortadogu Plaza N:14/13 K:6 Okmeydani/Sisli Istanbul/Turkey Ukraine • Support E...