Xerox M20/M20i - Manual

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 1-3 Welcome About This Guide Throughout this User Guide some terms are used interchangeably: ! Paper is synonymous with media. ! Document is synonymous with original. ! Xerox CopyCentre C20, WorkCentre M20 or WorkCentre M20i is...

Page 1-4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Welcome Related Information Sources Information available for the products consists of: - This User Guide - The Quick Start Guide - The Quick Install Sheets - The System Administration Guide - The Xerox website http://www.x...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 1-5 Welcome Customer Support If you need assistance during or after product installation, please visit the Xerox website for online solutions and support: http://www.xerox.com If you require further assistance, call our experts...

Page 1-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Welcome Safety Your Xerox product and supplies have been designed and tested to meet strict safety requirements. These include Safety Agency approval, and compliance to established environmental standards. Please read the f...

Page 1-8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Welcome Safety Standards EUROPE This XEROX product is certified by the following Agency using the Safety Standards listed. Agency: TUV Rheinland Standard: IEC60950 3rd Edition Amendments A1, A2, A3, A4 and A11. USA/CANADA T...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 1-9 Welcome Regulatory Information The CE marking applied to this product symbolizes Xerox Limited Declaration of Conformity with the following applicable Directives of the European Union as of the dates indicated: January 1, 1...

Page 1-10 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Welcome WARNING: Shielded cables must be used with this equipment to maintain compliance with Council Directive 89/336/EEC. FCC Part 15 This equipment has been tested and found to comply with the limits for a Class A digit...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 1-11 Welcome The Electricity at Work Regulations - UK ONLY The Electricity at Work Regulation 1989 came into force in England and Wales on 1 April 1990. This 1989 Regulation places a duty on all employers and self-employed pers...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 1-15 Welcome Regulations - USA Fax Send Header Requirements The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including Fax machines, to send any messag...

Page 1-18 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Welcome Environmental Compliance Energy Star ® XEROX Corporation designed this product to comply with the guidelines of the ENERGY STAR ® program of the Environmental Protection Agency. As an ENERGY STAR ® Partner, XEROX h...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-1 2 Getting Started Before you start to use your machine, there are a number of tasks to perform. Using the instructions provided in this chapter, unpack and setup your machine ready for use. ! Unpacking . . . . . . . . . . ....

Page 2-2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Getting Star te d Unpacking " To scan or copy a document, the switch must be in the unlock position. If the machine is not being used for a long period of time, or being moved, push the switch to the lock position ( ). ...

Page 2-4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Getting Star te d Machine Overview Models and Options CopyCentre C20 WorkCentre M20 WorkCentre M20i Document Feeder Standard Standard Standard Paper Tray 1 & Bypass Tray Standard Standard Standard Digital Copying Standa...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-5 Ge tt ing St ar te d Component Location Front View: NOTE: The components on each model vary, this picture represents the WorkCentre M20i with the optional Paper Tray 2. Document Feeder Document Guides Document Input Tray Do...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-7 Ge tt ing St ar te d Control Panel Overview ITEM DESCRIPTION Alphabet Keyboard Use to enter alpha and symbol characters for the E-mail and Fax functions. Lighten/Darken Use to adjust the contrast level to improve output qua...

Page 2-10 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Getting Star te d Installing Drum and Toner Cartridges 1 ! Pull the release latch to open the side cover. CAUTION: Ensure the side cover is always open before opening the front cover. 2 ! Open the front cover. 3 ! If the c...

Page 2-12 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Getting Star te d Making Connections Document Feeder Telephone Line (WorkCentre M20i only) " You should use the telephone line cord which is supplied with your machine. If you are replacing it with another vendor’s, it...

Page 2-14 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Getting Star te d Powering On the Machine 1 ! Connect the AC Power Cord to the machine and a power outlet. The power cord must be plugged into a grounded power socket. 2 ! Press the ON/OFF switch to the ON ( I ) position. ...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-15 Ge tt ing St ar te d Loading Paper " An additional Paper Tray is available as an option. The instructions for loading both paper trays are the same. 1 ! Pull open the Paper Tray . 2 ! Push down on the pressure plate un...

Page 2-20 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Getting Star te d Machine Setup Options OPTION SETTINGS DESCRIPTION Tray 1 Size LTR / A4 / LGL / Folio Use to set the default paper size for Tray 1. Paper Size options are Letter, A4, Legal (216 x 356 mm / 8.5 x 14 inch) o...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-23 Ge tt ing St ar te d Installing Software There are four drivers provided: - PCL5 - PostScript - Twain - ControlCentre The installation procedure is the same for all of them. You can install all of the drivers at the same t...

Page 2-24 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Getting Star te d Driver Installation Before direct printing, direct scanning or using ControlCentre through the Parallel Port or the USB port, you will need to install a driver. The procedure will install the driver and c...

Page 2-26 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Getting Star te d Workstation Setup You will need to configure the printer drivers. ! At the Workstation , select [Printers and Faxes] from the Control Panel option. # The location of this window will vary according to the...

Page 2-28 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Getting Star te d Test Print or Scan To ensure the Xerox WorkCentre M20 or M20i has been installed correctly a test print or scan should be submitted from the Workstation . Test Print Perform the following steps: ! Open a ...

Page 3-2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Copy Copying Procedure Select Copy Mode Select the Paper Supply " For instructions on loading media, refer to “Loading Paper” on page 4-2. For full media specifications refer to “Media Specifications” on page 12-7. 1 ! ...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 3-3 Copy # When copying onto a paper size smaller than A4/Letter, the printed image may be offset and not reproduce correctly, even when Auto Fit is selected. Load the Originals Document Feeder: ! Up to 50 sheets of 80 g/m 2 (2...

Page 3-4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Copy Document Glass: " When using the Document Glass, ensure there are no documents in the Document Feeder. Leaving the Document Feeder open while scanning will affect the image quality and toner consumption. Select the...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 3-5 Copy Enter the Quantity " The maximum copy quantity is 999. " You can cancel a copy job while it is copying by pressing the [Stop] key twice. Press Start 5 Numeric Keypad Clear/Clear All ! Use the Numeric Keypad to ...

Page 3-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Copy Basic Copy Features There are seven basic Copy features available. These features can be selected using the feature keys located on the Control Panel . Feature Description FEATURE OPTIONS INSTRUCTIONS Lighten/Darken &#...

Page 3-10 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Copy Special Copy Features The special Copy features available can be accessed by pressing the Menu/Exit key and then selecting Copy Features on the display. Feature Description FEATURE OPTIONS TO SELECT ID Card Copy "...

Page 3-14 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Copy Using Interrupt The Interrupt button is used to temporarily pause the job which is currently being copied in order to run a more urgent job. This feature is useful if the machine is printing a large job as it still pr...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 3-17 Copy Compatible Features The following table indicates which features are compatible with other features. It also shows which input area can be used for a feature e.g. the Document Feeder or Document Glass . Key:O = Compat...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 4-1 4 Paper and Other Media There is one Paper Tray and a Bypass Tray as standard on the Xerox CopyCentre C20 , WorkCentre M20 and WorkCentre M20i . A second Paper Tray is available to purchase as an option. ! Loading Paper . ....

Page 4-2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Pa pe r an d Other Med ia Loading Paper Preparing Paper for Loading Before loading paper into the Paper Trays , fan the edges. This procedure separates any sheets of paper that are stuck together and reduces the possibility...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 4-5 Pape r an d Othe r Me dia Using the Bypass Tray The Bypass Tray is located on the right side of your machine. It can be closed when not in use, making the product more compact. Use the Bypass Tray to print transparencies, l...

Page 4-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Pa pe r an d Other Med ia Loading the Bypass Tray " Remove any curl on postcards, envelopes, and labels before loading them into the Bypass Tray. " Hold transparencies by the edges and avoid touching the print side....

Page 4-8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Pa pe r an d Other Med ia Setting the Paper Size After loading paper in the Paper Trays , you will need to set the default Paper Size . Use the following instructions to set the default Paper Size for each tray. ! Press the...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 4-9 Pape r an d Othe r Me dia Media Specifications Media Sizes and Types The table below identifies the media sizes which can be used in the Paper Tray and Bypass Tray , and the capacities which can be loaded. ! a. Depending on...

Page 4-10 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Pa pe r an d Other Med ia Media Guidelines When selecting or loading paper, envelopes, or other special media please adhere to these guidelines: ! Attempting to print on damp, curled, wrinkled, or torn paper can cause pape...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 5-3 E-mail Document Glass: " When using the Document Glass, ensure there are no documents in the Document Feeder. Leaving the Document Feeder open while scanning will affect the image quality. Select the E-Mail Key and Feat...

Page 5-4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide E-mail Enter the Sender’s Name " The Global Address Book displays addresses retrieved from the system server. For more information about the Global Address Book, refer to “Using the Global Address Book” on page 5-13. Yo...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 5-7 E-mail Basic E-mail Features There are four basic E-mail features available. These features can be selected using the feature keys located on the Control Panel . Feature Description FEATURE OPTIONS INSTRUCTIONS 2 Sided "...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 5-9 E-mail Special E-mail Features The special E-mail features available can be accessed by pressing the Menu/Exit key and then selecting E-mail Features on the display. Feature Description FEATURE OPTIONS TO SELECT Group Mail ...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 5-13 E-mail Using the Global Address Book The Global Address Book has to be set up to retrieve E-mail address from a LDAP. The G lobal Address Book works in a similar way to the L ocal Address Book , except you cannot add, edit...

Page 6-2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Fax Faxing Procedure Load the Originals Document Feeder: ! Up to 50 sheets of 80 g/m 2 (20lb bond) paper can be loaded. Weight ranges from 45 - 105 g/m 2 (12.5 - 28lb). Sizes range from B5 to Legal (7” x 10” to 8.5” x 14” )...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 6-3 Fa x Document Glass: " Ensure no documents are loaded in the Document Feeder when using the Document Glass. Leaving the Document Feeder open while scanning will affect the image quality and toner consumption. " On c...

Page 6-4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Fax Select the Fax Features " For more information about the available Fax features, refer to “Basic Fax Features” on page 6-8, and “Special Fax Features” on page 6-10. Enter the Fax Number " There are several metho...

Page 6-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Fax Dialing Methods There are several methods which can be used to enter a fax number or a group of fax number. The following table identifies and explains all the dialing methods available. DIALING METHOD INSTRUCTIONS Keyp...

Page 6-8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Fax Basic Fax Features There are five basic Fax features available. These features can be selected using the feature keys located on the Control Panel . Feature Description FEATURE OPTIONS INSTRUCTIONS Lighten/Darken " ...

Page 6-10 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Fax Special Fax Features The special Fax features available can be accessed by pressing the Menu/Exit key and then selecting Fax Features on the display. Feature Description FEATURE OPTIONS INSTRUCTIONS Toll Save " Use...

Page 6-14 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Fax Mailbox This feature allows you to store a document in a mailbox, delete a document from a mailbox, print a document from a mailbox and to poll a mailbox. Mailboxes are setup by the System Administrator. # Instructions...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 6-15 Fa x Printing Mailbox Contents 1 ! Press the [Menu/Exit] key. ! Using the Navigation Keys select [Mailbox] and press [Enter]. Enter Menu/Exit 2 ! Select [Print] and press [Enter] Mailbox [Print] 3 ! Enter the box number fo...

Page 6-16 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Fax Deleting Mailbox Contents 1 ! Press the [Menu/Exit] key. ! Using the Navigation Keys select [Mailbox] and press [Enter]. Enter Menu/Exit 2 ! Select [Delete] and press [Enter] Mailbox [Delete] 3 ! Enter the box number f...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 6-17 Fa x Polling from a Mailbox 1 ! Press the [Menu/Exit] key. ! Using the Navigation Keys select [Mailbox] and press [Enter]. Enter Menu/Exit 2 ! Select [Poll From] and press [Enter] Mailbox [Poll From] 3 ! Enter the box numb...

Page 6-18 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Fax Sending to a Mailbox 1 ! Press the [Menu/Exit] key. ! Using the Navigation Keys select [Mailbox] and press [Enter]. Enter Menu/Exit 2 ! Select [Send] and press [Enter] Mailbox [Send] 3 ! Enter the box number for where ...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 6-19 Fa x Fax Setup Options Changing the Fax Setup Options ! Press [Menu/Exit] to exit each menu level and return to standby mode. 1 ! Press the [Machine Status] key. Enter Machine Status 2 ! Using the Navigation Keys select [F...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 7-1 7 Print Direct Printing using a USB or Parallel Port connection is available as standard on the Xerox WorkCentre M20 and as an option on the Xerox WorkCentre M20i . Networked Printing is available as standard on the Xerox W...

Page 7-2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Pr in t Printing a Document The Xerox WorkCentre M20 and M20i supports printing from these operating systems: - Windows XP - Windows 2000 - Windows NT V4.0 - Windows 95/98/Millennium Edition Your Workstation and the Xerox W...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 7-3 Print Printer Settings Most Windows software applications allow you to make changes to the printer settings. This includes settings that determine how a print job looks such as paper size, paper orientation, and margins. Se...

Page 7-4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Pr in t Windows XP ! Select File > Print > Properties from within any Windows application. ! Select Xerox WC M20 Series printer from the Printers and Faxes folder, click the right mouse button, then select Printing Pr...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 7-5 Print PCL Driver When the Printer Properties are displayed, the print job settings can be reviewed and changed. The Properties window consists of six tabs: - Layout - Paper - Image Options - Output Options - Watermark - Abo...

Page 7-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Pr in t Layout Tab Portrait Use to print across the width of the page, letter style. Rotate 180 Degrees Use to rotate the images 180 degrees. Landscape Use to print across the length of the page, spreadsheet style. Long Edg...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 7-7 Print Paper Tab Print Quantity Use to select the number of prints required. Type Use to select the type of paper required. Size Use to select the size of paper required from the drop down menu. Source Use to select the requ...

Page 7-8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Pr in t Image Options Tab Image Quality Use to select the Image Quality setting to apply to the job. The options available depend on the resolution selected. Print Quality Mode Use to select the print resolution. 1200 dpi p...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 7-9 Print Output Options Tab Use Print Fonts If this option is selected the fonts which are resident on the printer will be used for the job. Print Order Use to select a sequence for your print job. Select whether to reverse al...

Page 7-10 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Pr in t Watermark Tab Add, Update and Delete Use these options to create new Watermarks, edit Watermarks or Delete a Watermark. Current Watermarks Watermarks are background images which print on each page. They are useful ...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 7-11 Print About Tab The About Tab provides information about the printer driver. It provides the program version number and copyright information relating to the printer driver. Clicking on this page will connect you to the Xe...

Page 7-12 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Pr in t PostScript Driver When the Printer Properties are displayed, the print job settings can be reviewed and changed. The Properties window consists of two tabs: - Layout - Paper/Quality If the Printer Properties are ac...

Page 8-2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Scan TWAIN Scanner Program The Xerox WorkCentre M20 and M20i TWAIN Scanner program is used to scan images, graphics, photographs, and printed text. Documents can be fed from the Document Feeder or placed on the Document Gla...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 8-3 Scan Scanning Procedure Open the Image Editing Application " For instructions on loading media, refer to “Loading Paper” on page 4-2. For full media specifications refer to “Media Specifications” on page 12-7. Load the ...

Page 8-4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Scan " When using the Document Glass, ensure there are no documents in the Document Feeder. Leaving the Document Feeder open while scanning will affect the image quality. ! Up to 50 sheets of 80 g/m 2 (20lb bond) paper ...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 8-5 Scan Select Preview Select Scan Save the Image 4 ! Select the Preview option on the TWAIN driver window. The image appears on the screen. This gives you the opportunity to select the specific area you wish to scan. ! If nec...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 9-1 9 Machine Administration The Xerox CopyCentre C20, WorkCentre M20 or WorkCentre M20i can be customised to meet individual requirements. ! Machine Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2 ! Reports . ...

Page 9-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Ma chine Ad ministra tio n Reports Various Reports are available to assist in confirming and monitoring machine activity. Reports can be set up to include specific information, or to print automatically. Reports Available R...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 9-7 M a chin e Admin istra tion Printing Reports Use the following instructions to print a report. 1 ! Press the [Machine Status] key. Enter Machine Status 2 ! Using the Navigation Keys select [Reports] and press [Enter]. Syste...

Page 9-8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Ma chine Ad ministra tio n ControlCentre ControlCentre is software available for the WorkCentre M20i which enables Fax options and features to be setup and viewed remotely using a PC. After setting up Fax options or creatin...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 9-9 M a chin e Admin istra tion Using ControlCentre The ControlCentre software provides five tabs: - Settings - Advanced - Phonebook - Information - Firmware Update - Printer - PCL - Flash Font and Macro - PostScript To exit Co...

Page 9-10 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Ma chine Ad ministra tio n Settings Tab Click on the [Settings] tab to configure Fax settings. Advanced Tab Click on the [Advanced] tab to change the Machine Setup options applicable to Fax . Reads the current settings in ...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 9-11 M a chin e Admin istra tion Phonebook Tab Click on the [Phonebook] tab to create and edit phonebook entries for use with Fax . Phonebook entries Retrieves the phonebook entries from the Xerox WorkCentre M20i to ControlCent...

Page 9-12 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Ma chine Ad ministra tio n Information Tab Click on the [Information] tab to view the software version information and various counters. The counters show how many scans and prints have been made, and how many jams have oc...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 9-13 M a chin e Admin istra tion Printer Tab Click on the [Printer] tab to set default print options. PCL Tab Click on the [PCL] tab to set options for PCL printing.

Page 9-14 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Ma chine Ad ministra tio n Flash Font and Macro Tab Flash PCL fonts and macros may be supplied on a CD or downloaded from the internet. Use this tab to install flash PCL fonts and macros on the Xerox WorkCentre M20 or M20i...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 9-15 M a chin e Admin istra tion Department Codes Department Codes allow the Administrator to restrict usage and record usage data for specified departments. Creating Departments 1 ! Press the [Machine Status] key. Enter Machin...

Page 9-16 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Ma chine Ad ministra tio n Printing Department Data This setting is used to print two reports, a Department Code report and a Department Journal . 4 ! Select [Set] using the Navigation Keys and press [Enter]. ! Enter a num...

Page 9-18 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Ma chine Ad ministra tio n Managing Departments This setting is used to enable or disable Department Mode and to clear Department data and codes. 1 ! Press the [Machine Status] key. 2 ! Using the Navigation Keys select [Sy...

Page 9-20 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Ma chine Ad ministra tio n Changing the Master Code 1 ! Press the [Machine Status] key. 2 ! Using the Navigation Keys select [System Admin Tools] and press [Enter]. ! If the System Admin Tools have already been passcode pr...

Page 9-22 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Ma chine Ad ministra tio n Passcode Protection System Administration functions can be restricted to individual users by requiring that a passcode be entered before access to the functions can be granted. Enable Passcode Pr...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 9-23 M a chin e Admin istra tion Change the Passcode This procedure is used to change an existing passcode or to enter a passcode after Passcode Protect has been enabled. 1 ! Press the [Machine Status] key. 2 ! Using the Naviga...

Page 9-24 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Ma chine Ad ministra tio n Clear Memory This tool is provided to let you clear the data from selected areas of memory. For Fax , you can clear the phonebook and both receive and transmit history data; for E-mail , you can ...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 9-25 M a chin e Admin istra tion Maintenance Tools A number of maintenance tools are provided in System Admin Tools: - Serial Number - Notify Toner Low - New Drum - Clean Drum - Billing Counters # These tools can also be access...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 9-27 M a chin e Admin istra tion Notify Toner Low If the Notify Toner option is set to On , when the toner cartridge needs to be replaced, the machine automatically sends a fax to the service company or the dealer to notify the...

Page 9-28 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Ma chine Ad ministra tio n New Drum This function is used to reset the drum counter after the drum has been replaced. 1 ! Press the [Machine Status] key. 2 ! Using the Navigation Keys select [System Admin Tools] and press ...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 9-29 M a chin e Admin istra tion Clean Drum If streaks or spots appear on the prints, the drum cartridge may require cleaning. Ensure that paper is loaded prior to selecting this option. 1 ! Press the [Machine Status] button. 2...

Page 9-30 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Ma chine Ad ministra tio n Billing Counters Billing can display the contents of a number of counters used in the WorkCentre M20i . These counters are: - Total Impressions - the total number of prints produced by the machin...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 9-31 M a chin e Admin istra tion Enabling or Disabling Auxiliary Access Auxiliary Access allows a foreign interface board to be recognized. Use these instructions to enable or disable Auxiliary Access : 1 ! Press the [Machine S...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 10-1 10 Maintenance Performing the maintenance tasks enables your machine to continue running at optimum performance. Instructions are provided in this chapter for all the maintenance tasks required. ! Cleaning . . . . . . . . ...

Page 10-2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Main te na nce Cleaning Cleaning the Document Glass and Constant Velocity Transport (CVT) Glass Keeping the Document Glass clean helps ensure the best possible output. It is recommended that the Document Glass is cleaned a...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 10-3 Ma intena nce Control Panel and LCD Regular cleaning keeps the Control Panel and LCD free from dust and dirt. To remove finger prints and smudges, clean the Control Panel and LCD screen with a soft, lint-free cloth, lightl...

Page 10-4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Main te na nce Ordering Supplies The Toner Cartridge and the Drum Cartridge are available as customer replaceable units. The customer replaceable unit part numbers are listed below: To obtain supplies, contact your local X...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 10-5 Ma intena nce Customer Replaceable Units Toner Cartridge Expected Cartridge Life The life of the toner cartridge depends on the amount of toner used in each printed job. For instance, when printing a typical business lette...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 10-7 Ma intena nce Setting the Product to Send Toner Low Information If the Notify Toner menu option is set to On , when the toner cartridge needs to be replaced, the machine automatically sends a fax to the service company or ...

Page 10-8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Main te na nce Drum Cartridge The Drum Cartridge requires replacement when the drum life warning is displayed, after approximately 18,000 copies. If streaks or spots are being experienced on the prints there is an option f...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 11-1 11 Troubleshooting If a problem occurs on your machine, the instructions in this chapter will enable you to identify and clear the fault, or locate further assistance. ! General . . . . . . . . . . . . . . . . . . . . . . ...

Page 11-2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide T rou b les ho ot ing General A variety of situations can affect the quality of the output. For optimal performance, ensure the following guidelines are followed: ! Do not position the machine in direct sunlight or near a ...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 11-3 Tro u b leshoo ting Fault Clearance When a fault occurs, check the Status Map on the Control Panel . A red flashing LED identifies the problem area:- Status Map Document Jams If a document jams while it is feeding through ...

Page 11-4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide T rou b les ho ot ing Exit Misfeed 2 ! Pull the document gently to the right and out of the Document Feeder . ! Close the Document Feeder top cover. ! Feed the documents back into the Document Feeder . 1 ! Open the Documen...

Page 11-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide T rou b les ho ot ing Paper Jams If paper jams occur, ‘Paper Jam’ appears on the display and the Paper Jam or Paper Tray LED on the Status Map will flash to indicate the problem area. Follow the steps below to clear the ja...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 11-7 Tro u b leshoo ting Paper Exit Area If the paper is jammed in the exit area, ’Paper Jam 2’ appears on the display. 4 ! Close the cover. ! Insert the paper tray. Lower the rear part of the tray to align the rear edge with t...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 11-9 Tro u b leshoo ting 2 Sided Jam If a paper jam occurs in the 2 Sided module, ’Duplex Jam’ appears on the display and the Paper Jam LED on the Status Map will flash. Bypass Tray Jam If you try to print using the Bypass Tray...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 11-11 Tro u b leshoo ting LCD Error Messages If an abnormal condition arises in the machine or an incorrect operation is performed, a message indicating the nature of the error is displayed. If this happens, take the corrective...

Page 11-14 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide T rou b les ho ot ing Problem and Solutions Charts The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem pers...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 11-15 Tro u b leshoo ting Printing Problems Frequent copy paper jams Fan the stack of paper, then turn it over in the tray. Replace paper in paper tray with a fresh supply. Check/adjust paper guides. Ensure that the paper is th...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 11-19 Tro u b leshoo ting Faxing Problems Solution Chart Invalid Email ID Displayed when the E-mail ID is invalid Ensure the E-mail address does not have any spaces in between and that it does not start with special characters ...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 12-1 6 12 Specifications Use this chapter to identify the specifications for each function of your machine. ! Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-2 ! Printer Specifications . . . . . . . . ...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 12-3 Spec ifications Printer Specifications ITEM DESCRIPTION Emulation PCL6 Resolution True 600 x 600 dpi, 1200 dpi class Printing speed 20 ppm for A4 / 21 ppm for Letter Effective printing width 208 mm (8.2 inches) for letter ...

Page 12-4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Specifications Fax Specifications ITEM DESCRIPTION Applicable line G3 PSTN (Public Switched Telephone Network) Communication Standard ITU G3, Super G3 Resolutions Standard 203 x 98 dpi Fine 203 x 196 dpi Super Fine (Fine P...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 12-5 Spec ifications Scanner and Copier Specifications ITEM DESCRIPTION Scanning method CCD, Flat-bed Copy speed 20 A4 / 21 Letter Copies Per Minute Scan speed 2.5 msec/line MONO Scan resolution 600 x 600 dpi, 1200 dpi class Sc...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 12-7 Spec ifications Media Specifications ITEM DESCRIPTION Paper types available Plain paper, OHP film, Label, Envelope, Card, Postcard Paper Sizes Paper Type W x L (mm) W x L (Inch) Letter 215.9 x 279 8.5 x 11 Legal 215.9 x 35...

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page Index - 1 In de x Index Numerics 2 Sided copy 3-7 E-mail 5-7 fax 6-8 A About this guide 1-3 Adding Paper 2-15 Administration Tools Clear Memory 9-24 Department Codes 9-15 Maintenance Tools 9-25 Passcode Protection 9-22 Advanced...