Page 2 - Patents and Licenses; Software License; Trademarks and Service Marks; Novatel Wireless Revision History; Initial release
©2014 Novatel Wireless, Inc. All rights reserved. The information contained in this document is subject to change without notice and should not be construed as a commitment by Novatel Wireless, Inc. Patents and Licenses For a complete list of all Novatel Wireless patents, visit www.novatelwireless.c...
Page 3 - Contents
Contents Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....
Page 6 - Getting Started
Overview Power Management Caring for Your MiFi 6620L Getting Started 1
Page 7 - Overview; Features; Connect to 4G LTE and numerous Global Bands.
2 Overview Congratulations on your purchase of the Verizon Mobile Hotspot - MiFi® 6620L for 4G LTE™ and Wi-Fi! With the Jetpack you can access 4G LTE networks for faster apps, uploads and downloads. Connect up to 15 Wi-Fi enabled devices to the Internet at once - laptops, tablets, e-readers, gaming ...
Page 8 - Using Your Jetpack for the First Time
3 Package Contents The Verizon Wireless MiFi 6620L package includes: • MiFi 6620L • 4000mAh Standard Lithium Ion Battery • Pre-installed 4G LTE SIM Card • Wall Charger • USB Cable • Verizon Wireless Brochures System Requirements • Compatible with all major operating systems • Works with the latest v...
Page 9 - Components; Select Button — Use to select a menu option.; How do I reset the Jetpack back to factory settings?
4 Components ➊ ➋ ➌ ➌ ➍ ➒ ➎ ➏ ➐ ➓ ➊ Universal Charging Port — Use to charge one additional wireless device. ➋ Jetpack Charging Port — Use to connect the wall charger or to tether a device. ➌ Navigation Buttons — Scrolls left/up or right/down through available menu options. ➍ Select Button — Use to se...
Page 10 - Status Indicators; DISPLAY ICON
5 Status Indicators DISPLAY ICON DESCRIPTION No icons The Jetpack is powered off or not receiving power, or the screen is in power-saving mode. Network Signal Strength More bars indicate more signal strength. Activity Indicator If this icon is displayed, data is being transferred between your Jetpac...
Page 12 - Power Management; Proper Battery Use and Disposal
7 Power Management Your Jetpack will work from its charged battery alone, or when the device with the installed battery is plugged into a power source. • Battery — Charge the battery by plugging in the wall charger. While the battery is charging the battery charging icon displays. When the battery i...
Page 13 - Caring for Your Jetpack; Store the Jetpack in a safe place when not in use.
8 Caring for Your Jetpack Like any electronic device, the Jetpack must be handled with care to ensure reliable operation. Novatel Wireless recommends the following guidelines: • Protect the Jetpack from liquids, dust, and excessive temperatures. • Do not apply adhesive labels to the Jetpack; they mi...
Page 14 - Using Your Jetpack
Accessing the Network Using Your Jetpack for the First Time Connecting to Your Jetpack Using Your Jetpack After Setup is Complete Using Your Jetpack 2
Page 15 - Accessing the Network; G Mobile Broadband with LTE*; a uses the 5.0 GHz frequency with a bandwidth up to 12 Mbps.
10 Accessing the Network 4G LTE With LTE bandwidth you can get the broadband speed you require to work efficiently outside the home or office. You can connect to the Internet, access your corporate intranet, check your email and download attachments at speeds that are up to 10 times faster than 3G*....
Page 16 - Your SIM Card and battery are pre-installed.
11 Using Your Jetpack for the First Time Your SIM Card and battery are pre-installed. To get started: ➊ Confirm your computer meets the minimum system requirements. (See System Requirements on page 3). ➋ Fully charge the battery. (See Charging the Battery on page 12). ➌ Power on the Jetpack. (See Po...
Page 17 - Charging the Battery; IMPORTANT; To charge the battery:; Replacing the Battery; To remove and replace the battery:
12 Charging the Battery IMPORTANT Before you use your Jetpack, be sure to charge the battery for at least three hours to ensure a full initial charge. When fully charged, the battery has up to 20 hours of life. To charge the battery: ➊ Connect the micro USB end of the charger into the charging port ...
Page 19 - Replacing the 4G LTE SIM Card; To remove the 4G LTE SIM card:; NOTE
14 Replacing the 4G LTE SIM Card Your SIM (Subscriber Identity Module) card is a small rectangular plastic card that stores your phone number and important information about your wireless service. Your Jetpack comes with the SIM card and battery already installed. To remove the 4G LTE SIM card: ➊ Re...
Page 20 - Universal Charging
15 To install a new 4G LTE SIM card: ➊ Remove the battery cover located on the underside of the Jetpack. ➋ If necessary, remove the SIM card from the outer card, being careful not to touch the gold-colored contacts. ➌ Hold the card with the gold-colored contact points facing down. ➍ Insert the SIM c...
Page 21 - Battery Tips; When charging your battery, keep it near room temperature.
16 Battery Tips WARNING ! Always use only approved batteries and chargers with your Jetpack. The warranty does not cover damage caused by non-approved batteries and/or chargers. • It normally takes at least three hours to fully charge the battery with the wall charger. • Do not use sharp objects or ...
Page 22 - Power the Jetpack On and Off; Power On
17 Power the Jetpack On and Off Power On • Press the Power Button until the Jetpack display lights up. After the initial startup screens display, the Home screen and menu options are available. Power Off • Press and hold the Power Button until the display shows MiFi. The Jetpack will continue its sh...
Page 23 - Connecting to Your Jetpack; The Jetpack Welcome Tutorial displays upon initial power up.; Power on your Jetpack.; To connect to your Jetpack:
18 Connecting to Your Jetpack Now you can connect your Wi-Fi enabled device to your Jetpack using Wi-Fi. Your computer, tablet, or other Wi-Fi enabled devices need Wi-Fi capability and Internet browser software. Your Jetpack is compatible with all major operating systems, and works with the latest v...
Page 24 - View Available Wireless Networks,; or
19 Tip! The steps to connect to a Wi-Fi network vary depending on your operating system and whether you use the native application or third-party software. Generally, you click an icon in the Windows notification area where you can select View Available Wireless Networks, or click the Airport icon i...
Page 25 - Using Your Jetpack After Setup is Complete
20 Using Your Jetpack After Setup is Complete You can use the Jetpack as a wireless mobile hotspot to connect your computer and up to a total of 15 Wi-Fi enabled devices to the mobile broadband network. The Jetpack is powered on as soon as you press and hold the power button and the display turns on...
Page 28 - Using the Jetpack User Interface
23 Using the Jetpack User Interface From the Jetpack display you can check your Jetpack status, view your current data usage, and access an icon-based menu by using the Navigation and Select buttons. (See Status Indicators on page 5). To view the current status of your Jetpack: ➊ Press the power but...
Page 30 - Jetpack Settings
Managing Your Jetpack My Jetpack Home Data Usage Connected Devices Jetpack Settings Universal Charging WPS Messages Parental Controls About Jetpack Jetpack Settings 3
Page 31 - Managing Your Jetpack; On the Jetpack Display; Use the navigation buttons to scroll to the desired Menu option.
26 Managing Your Jetpack Manage, monitor, and customize your Jetpack settings directly on the Jetpack, or by using the Jetpack Admin website. On the Jetpack Display ➊ Power on your Jetpack by pressing and holding the power button until the display lights and the Home screen displays. ➋ Use the statu...
Page 32 - On the Jetpack Admin Website; Sign In; My Jetpack Home
27 On the Jetpack Admin Website To connect to the Jetpack Admin website and customize your Jetpack settings: ➊ Connect your computer or Wi-Fi enabled device to your Jetpack to access the Internet. (See Connecting to Your Jetpack on page 18.) ➋ Open your connected device’s web browser and type http:/...
Page 33 - Sign In to the Jetpack Admin website
28 Sign In The Sign In page is the first page you see after connecting and prior to signing in. You can access more information after you sign in. Jetpack Sign In Sign In to the Jetpack Admin website Type the Jetpack Admin Password (the default password is found on the Jetpack by selecting Help >...
Page 34 - Menu Panel
29 Menu Panel The Menu Panel is the primary navigation for MiFi Settings. You can access each feature under the appropriate menu. My Jetpack Home - Menu Panel
Page 36 - Manage My Jetpack (See; Manage My Jetpack
31 On the Jetpack Admin Website My Jetpack Home allows you to quickly access commonly used links and all available menu options for your Jetpack. My Jetpack Home contains the following quick link menu options: • Manage My Jetpack (See Manage My Jetpack on page 32.) • My Account & Tools (See My A...
Page 37 - The Manage My Jetpack menu contains the following options:; Customize my Wi-Fi Settings; Change my Jetpack Admin Password (See; Change my Jetpack Admin Password; Set GPS Options (See; Set GPS Options
32 Manage My Jetpack The Manage My Jetpack menu contains the following options: • Customize my Wi-Fi Settings (See Customize my Wi-Fi Settings on page 33.) • Change my Jetpack Admin Password (See Change my Jetpack Admin Password on page 34.) • Set GPS Options (See Set GPS Options on page 36.) My Jet...
Page 39 - Jetpack Admin Password; Enter your new password in the Enter new password box.; Select a security question from the drop down menu.
34 Change my Jetpack Admin Password Clicking on Change Admin Password takes you to the Jetpack Admin Password section of the Settings page, where you can change the Admin Password. (See Jetpack Admin Password on page 62.) The default Admin password is admin. This is the password you use to Sign In t...
Page 41 - To configure your Jetpack GPS settings:
36 Set GPS Options Clicking on Set GPS Options will take you to the Jetpack Settings page where you can configure the GPS settings for your Jetpack. To configure your Jetpack GPS settings: ➊ Slide the ON/OFF button to ON to activate the Jetpack location services and display the GPS Agreement. Jetpac...
Page 43 - Data Calculator (See; Data Calculator; My Verison Wireless; Select the desired option from the Take Me To drop down menu.
38 My Account & Tools The My Account & Tools menu contains the following options: • My Verizon Wireless (See My Verison Wireless on page 38.) • Coverage Map (See Coverage Map on page 39.) • Data Calculator (See Data Calculator on page 41.) • Trip Planner (See Trip Planner on page 42.) My Jet...
Page 44 - Coverage Map
39 Coverage Map Clicking on Coverage Map takes you to the Coverage Locator on the Verizon Wireless website where you can view a detailed coverage map, including Data, Push to Talk, 4G LTE Data, Prepaid, and Voice & Messaging. To display detailed information about Verizon Wireless coverage in you...
Page 47 - Trip Planner; To use the interactive Trip Planner:; Repeat for additional locations, then click Next.
42 Trip Planner Clicking on Trip Planner takes you to the interactive Trip Planner on the Verizon Wireless website where you can determine the global services you need when you travel and see if your device is covered. To use the interactive Trip Planner: ➊ Select where you are going in the Location...
Page 49 - Attend a Wireless Workshop; Community Forum (See; Community Forums
44 Help & Support The Help & Support menu contains the following options: • Attend a Wireless Workshop (See Attend a Wireless Workshop on page 45.) • Community Forum (See Community Forums on page 46.) • Device Support Page & User Guide (See Device Support Page & User Guide on page 46...
Page 50 - To attend a Wireless Workshop:
45 Attend a Wireless Workshop Clicking on Attend a Wireless Workshop takes you to the Verizon Wireless website where you can sign up for classes taught by Verizon experts to learn everything you need to know about your Jetpack. To attend a Wireless Workshop: ➊ Select Help & Support > Attend a...
Page 51 - Device Support Page & User Guide
46 Community Forums Clicking on Community Forums takes you to Community Forums on the Verizon Wireless website where you can select the type of device you are interested in learning about and read questions and answers from other device users. To access the Jetpack 4G LTE Mobile Hotspot Forum and as...
Page 52 - Data Usage
47 Data Usage Data Usage allows you to quickly check your data usage and billing cycle directly on the Jetpack display, or on the Jetpack Admin website. On the Jetpack Display ➊ Use the real-time data usage meter on the Home screen to check your data usage and billing cycle schedule. Real-time Data ...
Page 54 - Connected Devices
49 Connected Devices Connected Devices allows you to view and edit Wi-Fi enabled devices currently connected to your Jetpack network, as well as any devices currently blocked. NOTE An audio alert automatically sounds whenever a device connects to your Jetpack Wi-Fi network. On the Jetpack Display ➊ ...
Page 55 - Blocked Devices — Displays any blocked devices.; The Connected Devices menu contains the following options:; IP Address — The IP address of the connected device.
50 On the Jetpack Admin Website The Connected Devices page allows you to view and edit devices that are currently connected to your Jetpack. You can also view and unblock any blocked devices. The Connected Devices page contains the following: • Connected Devices — Displays the IP Address, MAC Addres...
Page 56 - Edit a Connected Device; To edit a connected device:; Click Save to finish editing the device.
51 Edit a Connected Device To edit a connected device: ➊ Click the pencil tool. A page opens allowing you to edit a connected device. Jetpack Connected Devices - Edit ➋ Select the appropriate change from the Connected Devices dropdown menu. Jetpack Connected Devices - Select Device Type ➌ Click Save...
Page 57 - Change the Maximum Number of Connected Devices; To change the maximum number of connected devices:; Click Change Max Connections on the Connected Devices page.
52 Change the Maximum Number of Connected Devices To change the maximum number of connected devices: ➊ Click Change Max Connections on the Connected Devices page. Change Maximum Number of Connected Devices ➋ The Jetpack Settings Wi-Fi page opens. Select the number of devices from the Maximum Wi-Fi c...
Page 58 - Blocked Devices; The Blocked Devices menu contains the following menu options:
53 Blocked Devices The Blocked Devices menu contains the following menu options: • Block Button — Click Block to disconnect a connected device and prevent it from reconnecting. The blocked device then appears in the Blocked List. This option is available for use with each connected device, except fo...
Page 60 - Screen Timeout
55 Jetpack Settings Jetpack Settings allow you to make device changes such as screen brightness and audio ON/OFF, and to select mobile network options for your Jetpack. On the Jetpack Display Wi-Fi ➊ On the Home screen, navigate to the Settings icon and press the select button to open the Settings s...
Page 61 - Audio Alerts
56 ➍ Navigate to the Exit option, or press/hold the select button to return to the Home screen. Settings Option Select Screen Timeout Set Screen Timeout Audio On/Off ➊ On the Home screen, navigate to the Settings icon and press the select button to open the Settings select screen and display Setting...
Page 62 - Network Technology
57 ➍ Navigate to the Back option to return to the Settings options, or press/hold the select button to return to the Home screen. Settings Option Select Audio Alerts Set Audio Alerts Network Technology ➊ On the Home screen, navigate to the Settings icon and press the select button to open the Settin...
Page 63 - Jetpack
58 On the Jetpack Admin Website The Jetpack Settings page allows you to make administration password and preference changes; obtain software update information; backup and restore files to your Jetpack; and set GPS preferences. The Jetpack Settings page contains the following sections: • Wi-Fi (See ...
Page 65 - To change the Band Settings:; Click Save Changes to finalize and accept the new settings.
60 To change the Band Settings: ➊ Select the desired Band Setting from the drop down menu. The choices are Dual band (2.4 GHz/5 GHz), 2.4 GHz only, and 5 GHz only. ➋ Select the Bandwidth, 802.11 Mode, and Channel from the drop down menus Change Band Settings To turn ON/OFF Wi-Fi Options: ➊ To turn o...
Page 66 - Jetpack Admin Password (See; Software Update (See; Software Update; Backup and Restore (See; Backup and Restore
61 Jetpack The Jetpack section allows you to change the Jetpack Admin Password, select device preferences, check current software version and check for updates, backup your Jetpack settings, and set GPS preferences. The Jetpack Settings Jetpack section contains the following menu options: • Jetpack ...
Page 67 - Display or Hide the Admin Password; Change the Admin Password; To change your Admin Password:; Type your new password in the New Admin Password field.; Select a security question from the dropdown menu options.
62 Jetpack Admin Password The Jetpack Admin Password page allows you to display, hide and/or change the Admin Password. Display or Hide the Admin Password Slide the ON/OFF button to ON to display the Jetpack Admin Password on the device or OFF to hide the Jetpack Admin Password on the device. Change...
Page 68 - Click Save Changes to save any changes made to your password.
63 ➏ Click Save Changes to save any changes made to your password. Save Changes to Jetpack Admin Password
Page 69 - Preferences; The Preferences page contains the following options:; Device Preferences — Allows you to set the behaviour of the Jetpack.
64 Preferences The Preferences page contains the following options: • Allow Settings Changes — Turn on to allow settings to be changed from the Jetpack display. • Universal Charging — Use this feature to charge your cellphone or similar device. • Device Preferences — Allows you to set the behaviour ...
Page 70 - The Software Update page contains the following sections:; Checked for update — Displays the date of the last software update.
65 Software Update The Software Update page contains the following sections: • Current software version— Displays information for the current software version, date of last check for updates and the number of updates currently available. • Checked for update — Displays the date of the last software ...
Page 71 - The Backup and Restore page contains the following sections:; Restart Jetpack — Use to restart your Jetpack.
66 Backup and Restore The Backup and Restore page contains the following sections: • Backup — Allows you to save your Jetpack settings to your computer. You must enter your Admin Password in the Admin Password field and click Download to save settings to your computer. • Restore — Allows you to uplo...
Page 72 - Click Restore Factory Defaults.
67 To save your Jetpack settings to your computer: ➊ Enter your Admin Password in the Admin Password field. ➋ Click Download to save your current Jetpack settings to a designated location on your computer. Download Current Jetpack Settings To restore a previous version of your Jetpack settings to yo...
Page 73 - GPS; The GPS page contains the following sections:; GPS ON/OFF — Use this control to turn ON/OFF the GPS feature.
68 GPS The GPS page contains the following sections: • GPS ON/OFF — Use this control to turn ON/OFF the GPS feature. • Turn off — Allows you to set when the GPS receiver will turn off, once it is on. • GPS over Wi-Fi (NMEA) — Allows you to download and install the GPS over Wi-Fi driver for your comp...
Page 75 - Advanced; performance and security of the Jetpack.
70 Advanced The Advanced section allows you to change the Jetpack advanced settings. The Advanced page provides network, manual DNS, SIM, firewall, MAC filter and LAN settings, as well as options for configuring port filtering and forwarding applications. IMPORTANT! Changing the Jetpack's Advanced s...
Page 76 - The Advanced page contains the following menu options:; Port Forwarding (See
71 The Advanced page contains the following menu options: • Networks (See Networks on page 72.) • Manual DNS (See Manual DNS on page 74.) • SIM (See SIM on page 75.) • Firewall (See Firewall on page 76.) • MAC Filter (See MAC Filter on page 77.) • LAN (See LAN on page 78.) • Port Filtering (See Port...
Page 77 - Networks; The Networks menu contains the following sections:; Show Advanced Settings — Click to display or change the following:; » 4G LTE APN — Displays the network carrier APN; Save Changes — Use to activate and save new settings.
72 Networks The Networks menu contains the following sections: • Cellular Data — Allows you to turn off cellular data to prevent all internet traffic from using the Jetpack mobile broadband connection. • Preferred network technology — Allows you to select the network technologies whivh will be used....
Page 79 - Manual DNS; To manually select a Domain Name Server:; Click the box next to Enable manual DNS.
74 Manual DNS The Jetpack automatically selects a Domain Name Server (DNS). The Manual DNS menu allows you to manually select up to two DNS IP addresses. Jetpack Settings Advanced - Manual DNS To manually select a Domain Name Server: ➊ Click the box next to Enable manual DNS. ➋ Enter the IP address ...
Page 80 - SIM; Ready — This is the normal state. The SIM PIN is not used.; Entering an incorrect PIN will lock the SIM.
75 SIM The SIM menu gives you settings and information about the Jetpack's Subscriber Identity Module (SIM) card. The SIM card inside your Jetpack can be locked with a PIN code for additional security. If locked, the PIN code must be entered before the Jetpack can connect to the Internet. The SIM me...
Page 81 - Firewall; devices to establish a VPN tunnel.; If OFF, VPN clients are not allowed to connect.; traffic which would otherwise be blocked by the firewall.
76 Firewall The Jetpack firewall determines which Internet traffic is allowed. The Firewall menu contains the following sections: • VPN Passthrough — Turns ON/OFF the VPN feature and allows or disallows connected devices to establish a VPN tunnel. • If ON, this feature allows VPN clients to connect ...
Page 82 - MAC Filter; Refresh — Use to refresh the screen and delete any unsaved changes.
77 MAC Filter The MAC Filter allows you to specify which devices can access the Jetpack Wi-Fi network. ON/OFF — Turns the MAC Filter ON/OFF. Before turning on, ensure that the Allowed Devices list is not empty. When turning on, any Connected Device which is not in the Allowed Devices list will immed...
Page 83 - LAN; IP address — The IP address for the Jetpack.
78 LAN The LAN page gives you settings and information about the Jetpack's network. The LAN menu contains the following sections: • IPv4 • IP address — The IP address for the Jetpack. • Subnet mask — The subnet mask network setting for the Jetpack. The default value 255.255.255.0 is standard for sma...
Page 84 - Port Filtering; The Port Filtering menu contains the following sections:
79 Jetpack Settings Advanced - LAN Port Filtering Port Filtering allows you to block outgoing Internet connections and permit only allowed applications to access the Internet. You can also customize a list of allowed applications which permits only certain programs to connect to the Internet. Slide ...
Page 85 - To select the applications you wish to allow:; Add Custom Application; ON
80 Jetpack Settings Advanced - Port Filtering To select the applications you wish to allow: ➊ Mark the checkbox to the left of the application. The choices are Email (POP3, IMAP, SMTP), FTP, HTTP, HTTPS, and Telnet. ➋ Click Add Custom Application to add a new custom application to the list of allowe...
Page 87 - Port Forwarding; ON/OFF — Slide the ON/OFF button to ON to activate Port Forwarding.
82 Port Forwarding Port Forwarding allows incoming traffic from the Internet to be forwarded to a particular computer or device on your Wi-Fi network. Normally, the built-in firewall blocks incoming traffic from the Internet. Use Port Forwarding to allow Internet users to access any server you are r...
Page 88 - To charge your phone or other device using your Jetpack:; Select More to display charging status.
83 Universal Charging Universal Charging allows you to charge your phone or other device using your Jetpack. You can also set battery charging limits, check current charging availability, and customize your device preferences. On the Jetpack Display To charge your phone or other device using your Je...
Page 89 - To start Push Button WPS:
84 Wi-Fi Protected Setup (WPS) WPS is a system that allows Wi-Fi devices to connect to a Wi-Fi network without having to manually enter the network key, and is accessible through the Jetpack display. On the Jetpack Display To start Push Button WPS: ➊ On the Home screen, scroll to the WPS icon and pr...
Page 90 - To turn on the WPS system on your Jetpack:; Mark the WPS checkbox, then click Save Changes.
85 On the Jetpack Admin Website To turn on the WPS system on your Jetpack: ➊ Select Jetpack Settings > Wi-Fi Options. ➋ Mark the WPS checkbox, then click Save Changes. Jetpack Settings Wi-Fi - Turn ON WPS
Page 91 - To check for a Software update:
86 Software Update Software Update allows you to view the current software version and when the last check was made for updates, lists available updates, and provides an update history. You can also download and install a new update using your Jetpack device. On the Jetpack Display To check for a So...
Page 92 - Messages; To display unread messages:
87 Messages Messages displays the number of unopened Verizon system messages sent to your Jetpack, and allows you to read and retain or delete each message. On the Jetpack Display To display unread messages: ➊ On the Home screen, scroll to the Messages icon and press the select button to open the fi...
Page 93 - To delete existing messages:
88 On the Jetpack Admin Website The Jetpack Messages page displays all existing Verizon system messages, and allows you to delete messages individually or all messages at one time. Unread messages are marked with a red message icon . Jetpack Messages To delete existing messages: ➊ To delete one mess...
Page 95 - Parental Controls; Summary; To block access to a list of sites:
90 Parental Controls Parental Controls options are available on the Jetpack Admin website, and allow you to block or allow access to specified sites. The block/allow function can be applied to all devices or specified devices only. The Parental Controls page includes the following sections: • Summar...
Page 96 - Click Save Changes to update and save the revised Block List.; To delete a site from the Blocked List:
91 ➌ Click Save Changes to update and save the revised Block List. Jetpack Parental Controls Site List - Block List Add To delete a site from the Blocked List: ➊ Select the Block List button to display the current list of blocked sites. ➋ Select the Delete checkbox for the site you want to delete. T...
Page 97 - To allow access to a specified site:; Click Save Changes to update and save the revised Allow List.; To delete a site from the Allow List:
92 To allow access to a specified site: ➊ Select the Allow List button to display the current list of allowed sites. ➋ Click Add Website to display a new field where you can enter the domain name of an additional site to allow. Repeat until you have entered all sites you want to allow. ➌ Click Save ...
Page 98 - Device List
93 Device List The Parental Controls Device List section allows you to turn the Device List ON/OFF and identify which devices will use the Site Filter. • If the Device List is turned ON, only devices listed and selected will use the Site Filter. Jetpack Parental Controls Device List - ON • If the De...
Page 99 - About Jetpack
94 About Jetpack About Jetpack displays information about your Jetpack, including Internet and roaming status, model and version, wireless and IMEI number, and battery charge level. On the Jetpack Display ➊ On the Home screen, navigate to the About Jetpack icon and press the select button to open th...
Page 100 - On the Jetpack Admin website; Internet Status; Internet Status (See
95 On the Jetpack Admin website The About Jetpack page allows you to view detailed information about Jetpack internet status, device specific information, diagnostics, troubleshooting and support. The About page contains the following menu options: • Internet Status (See Internet Status on page 95.)...
Page 101 - The Internet Status section has the following options:
96 Internet Status The Internet Status section has the following options: • Status — The status of the Internet connection, usually Connected or Disconnected. • Network name — The name of the network to which this Jetpack is currently connected. • Technology — The type of technology used to connect ...
Page 102 - Jetpack Info
97 Jetpack Info The Jetpack Info page contains detailed information about the Jetpack. The Jetpack Info page contains the following sections: • Manufacturer — The manufacturer of the Jetpack. • Model — The model number or name of the Jetpack. • My Jetpack version — The current Jetpack version. • MiF...
Page 103 - Diagnostics; Modem
98 Diagnostics The Diagnostics page shows information about the Jetpack firmware and other system-level information. You can also view the system log. This page is used mostly for troubleshooting and is not required for normal operation. The Diagnostics page contains the following sections: • Modem ...
Page 104 - The Modem section has the following options:; FW version — The modem firmware version.
99 Modem The Modem section has the following options: • Phone number (MDN) — The Phone Number or Mobile Directory Number (MDN) is used by the mobile data network to identify this particular data service. • MEID — The Mobile Equipment Identifier (MEID) is used by the mobile data network to identify t...
Page 105 - G LTE Network; The 4G LTE Network section has the following options:; Signal strength — Indicates the signal strength for LTE.; PLMN ID — The name and/or ID of the Public Land Mobile Network.
100 4G LTE Network The 4G LTE Network section has the following options: • Status — Status of the network (Disabled, Not available, or Available). • Network operator — The vendor that currently provides wireless access. • Signal strength — Indicates the signal strength for LTE. • SNR — A measure of ...
Page 107 - Field Test
102 Field Test Click on Field Test to provide a list of low-level network parameters which can be helpful for technical support staff when they troubleshoot network connectivity issues. About Jetpack Diagnostics - Field Test
Page 108 - Logs; Turn on Logs; To turn on system logs:; Select the checkbox next to Turn on logs.
103 Logs The Logs page allows you to turn logs ON/OFF, and to delete system logs. NOTE Logs record various operations and are used for troubleshooting and are not needed for normal Jetpack operation. About Jetpack Diagnostics - Field Test Turn on Logs To turn on system logs: ➊ Select the checkbox ne...
Page 109 - Turn Off Logs; To turn off system logs:; Deselect the checkbox next to Turn on logs.; Delete System Log; To delete a system log:
104 Turn Off Logs To turn off system logs: ➊ Deselect the checkbox next to Turn on logs. About Jetpack Logs - Turn Off ➋ Click Save Changes. About Jetpack Logs - Save Changes Delete System Log To delete a system log: ➊ Select the checkbox next to Turn on logs. About Jetpack Logs - Turn On
Page 110 - oldest data is discarded, regardless of this setting.; Jetpack Support
105 ➋ Select the appropriate time period for the deletion of system logs from the dropdown menu next to Delete system log.The choices are after 1 - 4 days. If the system log is full, then the oldest data is discarded, regardless of this setting. About Jetpack Logs - Set Delete System Log ➌ Click Sav...
Page 111 - Help; To display Help options:
106 Help Help displays directions for connecting to the Jetpack Admin website and accessing Advanced Features, WPS, and Unlock SIM. The Tips option provides device usage information. On the Jetpack Display To display Help options: ➊ On the Home screen, navigate to the Help icon and press the select ...
Page 112 - Troubleshooting
Overview Common Problems and Solutions Technical Support Troubleshooting 4
Page 113 - First Steps; Ensure you have an active subscription plan.; MiFi 6620L, and ensure that your SIM card is inserted correctly
108 Overview When properly installed, the Jetpack is a highly reliable product. Most problems are caused by one of these issues: • System resources required by the Jetpack are being used by other devices. • Network coverage is unavailable due to coverage area, an account problem, or a network proble...
Page 114 - Common Problems and Solutions
109 Common Problems and Solutions The following are some common problems and solutions. My Jetpack just powered off without my pressing the power button. Why? This may occur under any of the following circumstances. • Pressing the Master Reset button • Jetpack automatically restarting after configur...
Page 115 - To reset the access point and router settings, follow these steps.; No service is available.; Make sure the battery is properly seated in the device.; I forgot my Jetpack Admin website Password.
110 How do I reset the Access Point and Router settings back to factory settings? To reset the access point and router settings, follow these steps. ➊ Connect to Jetpack Settings by connecting your computer to the MiFi wireless network and going to http://my.jetpack or http://192.168.1.1 in your bro...
Page 117 - How do I check the firmware version installed on my Jetpack?; Press and hold the Power button until the display shows MiFi.
112 From the Jetpack Admin website: • Check the Connected Devices icon in the status panel on the My Jetpack Home page of your Jetpack Admin website. The number of connected devices is displayed to the right of the icon. To get detailed information on connected and block devices, click Connected Dev...
Page 118 - Technical Support
113 Technical Support IMPORTANT Before contacting support, be sure to re-start both your computer and the MiFi 6620L. Technical Support Contact your service provider for assistance. When calling, you may be asked for the wireless number of your Jetpack. To find your Jetpack’s wireless number, go to ...
Page 120 - Product Specifications; General
115 Product Specifications General Name: Verizon Jetpack® 4G LTE Mobile Hotspot Model: MiFi® 6620L Approvals: FCC (North America) Weight: 130 g / 4.6 oz Dimensions: 93.98 mm x 67.06 mm x 19.30 mm, 3.7 in x 2.64 in x 0.76 in Wireless Network – Tri Mode: LTE, CDMA, LTE/UMTS/GSM Wireless Network – Wi-F...
Page 121 - Environmental
116 Environmental Operating Temperature: -10° C to 55° C (x°F to xx° F) Storage Temperature: -30° C to 70° C (x° F to xx° F) Battery Charging 0° C to 40° C (x ) Relative Humidity The device shall be fully operational up to a maximum of 93% relative humidity (non-condensing). Drop: The device accesso...
Page 122 - Regulatory Statements; Federal Communications Commission Notice (FCC – United States)
117 Regulatory Statements Federal Communications Commission Notice (FCC – United States) Electronic devices, including computers and wireless modems, generate RF energy incidental to their intended function and are therefore subject to FCC rules and regulations. This equipment has been tested to, an...
Page 123 - RF Exposure Content; FCC Equipment Authorization ID:
118 RF Exposure Content FCC Equipment Authorization ID: PKRNVWMIFI6620 This device is authorized for use in mobile and portable applications. This product has been evaluated for SAR and meets the FCC Guidelines for exposure to radio waves. For better signal reception, coverage range and data through...
Page 124 - Wireless Communications; data occasionally can be lost or delayed.; Limited Warranty and Liability
119 Wireless Communications IMPORTANT Due to the transmission and reception properties of wireless communications, data occasionally can be lost or delayed. This can be due to the variation in radio signal strength that results from changes in the characteristics of the radio transmission path. Alth...
Page 125 - Safety Hazards; Areas where prohibited by the law
120 Safety Hazards Do not operate the Jetpack in an environment that might be susceptible to radio interference resulting in danger, specifically: Areas where prohibited by the law Follow any special rules and regulations and obey all signs and notices. Always turn off the host device when instructe...
Page 127 - In event of a battery leak:
122 Proper Battery Use and Disposal IMPORTANT In event of a battery leak: • Do not allow the liquid to come in contact with the skin or the eyes. If contact has been made, wash the affected area with large amounts of water and seek medical advice. • Seek medical advice immediately if a battery has b...
Page 128 - Glossary
Page 129 - — Bits per second. The rate of data flow.
124 Glossary ● 1X — The core CDMA2000 wireless air interface standard. The designation “1X”, meaning 1 times Radio Transmissio Technology, indicates the same radio frequency (RF) bandwidth as IS-95: a duplex pair of 1.25 MHz channels. The 1X standard supports packet data speeds of up to 153 kbits/s ...
Page 130 - See
125 ● Firmware — A computer program embedded in an electronic device. Firmware usually contains operating code for the device. ● GB — Gigabyte. A multiple of the unit byte for digital information storage. Usage depends on context. When referring to disk capacities it usually means 10 9 bytes. It als...