Toshiba HVR32-X - Manual

viii NOTES ON CLEANING Use a soft dry cloth for cleaning. For stubborn dirt, soak the cloth in a weak detergent solution, wring well and wipe. Use a dry cloth to wipe it dry. Do not use any type of solvent, such as thinner and benzene, as they may damage the surface of the DVR unit. If using a chemi...

ix WARNING TO REDUCE THE RISK OF ELECTRICAL SHOCK, DO NOT EXPOSE THIS APPLIANCE TO RAIN OR MOISTURE. DANGEROUS HIGH VOLTAGES ARE PRESENT INSIDE THE ENCLOSURE. DO NOT OPEN THE CABINET. REFER SERVICING TO QUALIFIED PERSONNEL ONLY. CAUTION CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE CO...

x RACK MOUNT INSTRUCTIONS Elevated Operating Ambient – If installed in a closed or multi-unit rack assembly, the operating ambient temperature of the rack environment may be greater than room ambient. Therefore, consideration should be given to installing the equipment in an environment compatible w...

xi CE NOTICE This product is in conformity with the following European Directives: ELECTROMAGNETIC COMPATIBILITY DIRECTIVE , 89/336/EEC (as amended by 92/31/EECand by Article 5 of 93/68/EEC) per the provisions of: EN 55022:1994 EN 55024:1998 EN 61000-4-4:1995 EN 61000-3-2:1995 CISPR 24:1997 EN 61000...

xiii Table of Contents PREFACE ...................................................................................................................................................................... 1 ABOUT THIS GUIDE ......................................................................................

1 PREFACE ABOUT THIS GUIDE This manual is a setup and maintenance guide that can be used for reference when setting up the DVR unit and for troubleshooting when a problem occurs. Only authorized personnel should attempt to repair this unit. Toshiba reserves the right to make changes to the DVR units...

3 INTRODUCTION PRODUCT DESCRIPTION A Surveillix DVR is simply a server that performs as a High Definition Digital Recorder. By utilizing the many features of a computer, including processing power, storage capacity, graphics compression, and security features, the DVR unit is more powerful than the ...

4 FEATURES Toshiba’s Surveillix DVRs include the following new features: Optimized and Designed for Microsoft® Windows XP Embedded® Supports up to 16 Relay Outputs on Alarm Activation Supports up to 16 Sensor Inputs for Alarm Control Remote System Operation & Configuration Supports Multiple Simu...

5 CONTROLS AND CONNECTIONS This chapter includes the following information: • Input / Output Connector Locations • Front Panel Controls and LEDs • Rear Panel Connectors

8 REAR PANEL CONNECTORS The rear panel of the DVR unit contains the connectors used to attach cameras, sensors, and relays to the DVR. Below are diagrams that outline the location and description of each connector: DVR/HVR ON OFF AC Power Connector Secondary Power Switch PS/2 Mouse Input PS/2 Keyboa...

10 PCI Card Configuration x120 x60 PCI Configuration x120R PCI Configuration x240 8 and 16 Channel PCI Configuration RCA Video Out RS-422 Interface RCA Video Out Audio Inputs S-Video Output RS-485 Interface SVGA Monitor Output RCA Video Out Audio Inputs RS-485 Interface

13 GETTING STARTED This chapter includes the following information: • Included Components • Setting up the DVR Hardware • Optional Components

14 IDENTIFYING INCLUDED COMPONENTS Surveillix™ DVRs come with a mouse, keyboard and selected software and cables. Identify the following components to make sure everything has been properly included with the new DVR unit. If any of the following items are missing, contact the dealer to arrange a rep...

15 OPTIONAL COMPONENTS To fully utilize the DVR unit’s potential; several optional Surveillix components are listed below. Contact the dealer for more information. 1 Extra Video Storage Hard Drive Each DVR unit has a virtually unlimited storage potential. Add additional Video Data Hard Drives to ext...

17 MONITOR SETUP The DVR may have one or both of the following connections available for monitors which can be used individually or in tandem. SVGA Output To VGA Monitor. S-Video Output To TV/VCR. Attach the monitor or monitors to the rear of the DVR unit using the cable supplied by the monitor manu...

18 CONNECTING A VIDEO SOURCE TO THE DVR There are different types of Video Sources that can be plugged into the DVR unit including DVD players, VHS players, and CCTV Cameras. The back of the DVR unit contains up to 16 video inputs depending on the DVR model. The connectors use the BNC standard. The ...

21 CONNECTING A PTZ CAMERA Setting up a PTZ Camera is simple. The DVR unit comes preassembled with an internal PTZ adapter. The cabling may be run up to 4,000 ft using 22 Gauge Twisted Pair. It is important to understand how the PTZ connects to the DVR. The DVR outputs an RS-232 signal and converts ...

22 HARD DRIVE ARRAY Swapping a Hard Drive 1. Press the Hard Drive Power Button to turn off power to the hard drive being removed. 2. Turn the Button Lock to the open position and push the Handle Release Button 3. Pull the Release Handle outward while removing the hard drive. Reverse steps to install...

23 DVR BASICS This chapter includes the following information: • Turning the DVR on and off • Becoming familiar with the Display screen • Defining Screen Divisions

24 TURNING ON THE DVR Once the cables and adapters have been properly connected it is time to turn on the power. To turn on the power follow these steps: 4. Turn on the monitor and any external peripherals (ex. Printers, External Storage Devices, etc.) connected to the DVR. 5. Turn on the Secondary ...

25 Importing DVR Settings 1. Exit to Windows by clicking the Exit button on the Main Display Screen and selecting Restart in Windows Mode. (See the Display Screen section later in this chapter). 2. Click Start > Programs > Surveillix > VFormat. 3. Click the Import button in the System Setti...

26 Changing Video Format 1. Exit to Windows by clicking the Exit button on the Main Display Screen and selecting Restart in Windows Mode. (See the Display Screen section later in this chapter). 2. Click Start > Programs > Surveillix > VFormat. 3. Select the appropriate video setting from th...

27 CAMERA VIEW Recording Status Indicator The camera status for each camera is displayed in the upper right corner on the Video Display Area. The following are the different states for each camera: Recording Displayed when the camera is currently being recorded to the DVR. Motion Detection Displayed...

28 SCREEN DIVISION BUTTONS The Screen Division buttons allow you to view cameras in groups such as two by two, three by three and four by four. The button options are shown below. 1st Four Cameras View – Displays cameras 1-4 in the Video Display Area. To return to a different Multi-Camera View, sele...

29 SETUP OPTIONS This chapter includes the following information: • Setup Overview • Camera Setup • Motion • Frame Setup • Schedule • Sensor • Network • Information • Administrative

30 SETUP OVERVIEW The Setup options allow you to optimize your DVR by adjusting things like camera names, reboot schedules, recording schedules and more. It is extremely important that you setup your DVR correctly for several reasons. • Recording Schedules – By optimizing the recording schedule you ...

31 CAMERA SETUP Enable VMD (Motion Based) Network camera motion detection. (Only available on select network video devices.) Setup a New Camera 1. Attach camera to the rear of the DVR chassis. 2. Click the Setup button on the Main Display Screen. 3. Click the Camera Setup button to open the Camera S...

32 HVR Registration (DVR/EVR Upgrade Option) Use the following instructions to register the network recording functionality of an HVR or upgraded DVR/EVR. Contact your sales representative to purchase the HVR upgrade for a DVR or EVR. Have the following information available before registering the H...

35 MOTION SETUP The DVR allows the user to adjust several different Motion Settings and create motion detection regions. NOTE : Motion grids configured using the SCS software will be advanced motion grids. Creating a Motion Area 1. Click the Motion button in Setup. 2. Select a camera from the Select...

37 FRAME SETUP OVERVIEW The Frame Setup Menu allows configuration of the PPS, resolution, quality, and sensitivity of camera channels. When configuring the PPS sliders the BLUE slider represents the PPS the DVR will record during intensive recording and have available for transmitting to remotely co...

39 Frame Setup (x60, x120 models) Frame Select Blue Slider : Sets the PPS recorded during intensive recording and available for viewing on a remote client PC. Red Slider: Sets the PPS recorded by the DVR during normal recording. Video Quality Lower quality video has a smaller file size but appears m...

41 SCHEDULE SETUP Recording Schedule The Recording Schedule window allows the user to create different recording schedules based on the day, time, and type of recording desired. In addition, this window contains the System Restart options that allow the user to perform basic system maintenance by au...

42 Sensor Schedule The sensors will supersede all other types of recording modes (Motion, Continuous, No Recording). Regardless of the recording schedule of a particular camera, if a sensor event occurs the associated cameras will begin recording as a Sensor Event. Sensor Recordings will be flagged ...

43 Create a Recording Schedule 1. Select a day to begin creating the schedule for -or- Select the Day Selection Mode button, enabling Multi Day Selection, to create the same schedule for multiple days. 2. Highlight the Time-Blocks within the Recording Schedule window for the camera(s) selected to sc...

44 Special Day Schedule The user can create days that have a unique recording schedule. If necessary create these on days that are ‘not typical’ such as Holidays, Special Events, etc. Creating/Editing a ‘Special Day’ Schedule 1. Click the Normal Day Mode button to enable the Special Day Mode. 2. Sel...

45 System Restart Setup System Restart Setup allows the user to define a schedule wherein the DVR automatically restarts according to specified parameters. Create System Restart Schedule 1. Open the Schedule Setup Display 2. Click the System Restart button 3. Select the day(s) of the week to schedul...

46 ALARM SETUP The Alarm window allows you to enable, disable and configure Sensors and Control Outputs. Configure Sensor Response 1. Click the Setup button on the Main Display Screen. 2. Click the Alarm Setup button to open the Alarm display. 3. Click the NO or NC check box to select Normally Open ...

47 Activate PTZ Preset on Sensor 1. Create PTZ Preset Position. See instructions in the PTZ Setup Chapter. 2. Click the Setup button on the Main Display Screen. 3. Click the Alarm Setup button to open the Sensor and Output Display. 4. Click the Sensor Preset button. 5. Select the desired camera from...

48 GENERAL SETUP Beep on Login Fail Enables the DVR to beep continuously in response to a failed login attempt. Only an authorized login will stop the beeping. Sequence Setting Allows the video out picture to automatically cycle through channels at a set speed. Ex : .Cycle through channels 1-6 at 4 ...

49 Intensive Recording Overview The Intensive Recording Option allows you to increase the Pictures Per Second and the resolution of any camera recording using sensor activation. When the intensive recording is activated, the resolution of the remaining cameras is immediately reduced to 360x240 and t...

50 Audio The Surveillix DVR is capable of recording up to eight channels of audio. AUDIO FEATURES: • 8000 Hz playback in Live Mode • Up to 48000 Hz playback in search mode • Mono Sampling DATA SIZE (Per channel) • 1 Second: 1625 bytes • 1 Minute: 97,500 bytes • 10 Minute: 975,000 bytes • 1 Hour: 5,8...

51 94B TV-Out Setup (Analog) The DVR features an optional TV-Out functionality which allows users to output video from any number of cameras, in sequence, to a television or monitor display. 1. Under Setup click General, and then click TV Out Setup. 2. Select the TV Out Port to use Note Each Port mu...

52 Auto Sequencing Setting Auto Sequencing is used either in the main screen when Auto Sequencing has been enabled or when a Spot-Monitor Out signal is used to display video on a spot monitor. Auto Sequencing conveniently displays video channels and at specified intervals, sequences through each sel...

53 NETWORK SETUP Network Setup allows the user to adjust settings such as Ports, setup emergency PPP information for use with the Emergency Agent and enable Remote Access. Transport Rate A bandwidth throttle based on percentage of free network. Web Viewer (iDVR) Enables/Disables access to the DVR us...

55 ADMINISTRATIVE SETUP Disk Management The Disk Management window is a native Windows function. This window displays the partition scheme and health status of the Hard Disk Drives in the DVR. This window is often used to troubleshoot a DVR, or verify the amount of Hard Drive storage installed. For ...

56 User Management The User Management Console allows the administrator to create, edit, and delete user accounts. Each user account can be assigned different privileges to limit the usage of the DVR system. Users can be given administrator privileges by enabling all rights, however only the true ad...

57 User Rank The User Ranking structure allows the option to assign a privilege system (1-10 where one has the most rights) to users of the DVR Software. For example: Since only one user is allowed to use the PTZ controls at any one time, an administrator with a higher rank can kick another user out...

58 Status Check / Email General 1. Click the Setup button on the Main Display. 2. Click the Administrative button. 3. Click Status Check/Email. 4. Select the Enable Email Alarm check box. 5. Enter a From Name and e-mail Address. NOTE: This name and address will appear in the From line of the email a...

59 Storage Check 1. Setup the General and Users tabs first. (see above) 2. Select the Use Storage Check check box. 3. Define the number of minutes. 4. Select an Alert Option, Beep or Popup Message, if desired. 5. Click Apply. Recording Data Check 1. Setup the General and Users tabs first. (see above...

61 INSTANT RECORDING The Instant Recording feature allows users to manually initiate recording on a specific camera, overriding the current schedule. When Instant Recording is activated the DVR flags the clip as an event so Instant Recording instances can be found using the Index Search Instant Reco...

63 SEARCH This chapter includes the following information: • Setup Overview • Daylight Saving Time • Index Search • Preview Search • Graphic Search

64 SEARCH OVERVIEW The DVR has several options that allow the user to easily search, and find, a particular section of video. From Motion/Sensor indexing to calendar views highlighting days with recorded video; the DVR is equipped to help the user quickly find a specific video or event. The followin...

68 PERFORMING A BASIC SEARCH There are several different types of searches that can be performed on the DVR. The most basic involves selecting the date, the time, the camera, and clicking play. 1. Click the Calendar button to select a date. 2. Select a time by adjusting the hour and minute slide bar...

69 PREVIEW SEARCH Preview Search can be used in a number of circumstances to quickly find an exact moment where an event, such as a theft, occurred. The Preview Search gives a 24 Hour visual overview of a single camera by separating a 24 hour period (1 day) into 24 images, one image for each hour of...

70 Performing a Preview Search 1. Select a single camera by either turning off all cameras but one or double-clicking a displayed image. 2. Select the Preview Search button. 24 images display. If there is no recorded video during a portion of the day, “No Image” will be displayed where the image sho...

71 OBJECT SEARCH Object Search is a powerful search utility used to search a region on the video for any motion changes. Results are neatly displayed and can be viewed quickly. Performing an Object Search 1. Perform a Basic Search to determine the start time of the object search. 2. Select a single ...

72 SEARCH IN LIVE The Search in Live feature allows users to review events immediately while monitoring live video. Pause, rewind, and resume live video within seconds of an alarm event or suspicious activity. 1. Move the mouse cursor over the desired live video display on the Live Display Screen. 2...

74 PAN / TILT / ZOOM OVERVIEW The PTZ controls within the DVR allow for powerful control over the cameras. This can be extremely beneficial by increasing the usefulness of the recorded video. Using the PTZ controls you can create custom preset configurations that can continuously sweep across large ...

75 ADVANCED PTZ SETUP NOTE: Preset and Tour options may vary depending on the camera Creating and Viewing Preset Positions A Preset Position is a user-defined location where the camera can be pointed, zoomed in, and focused. Preset positions can be defined and labeled if the camera supports this. Cr...

76 PTZ Address Settings Some protocols support software address settings. The RX Addresses and ID settings are compatible with a particular line of receivers that support 2 ID addresses The PT Driver Address is associated with the PTZ ID address set on the camera. The addresses must match for the DV...

77 CONTROLLING A PTZ CAMERA The Surveillix DVRs provide control for a PAN/TILT camera in two different ways. • The first method is to use the Graphical PTZ Controller that appears when the PTZ button is clicked on the main screen. • The second method is to use the mouse to control the camera directl...

78 UNDERSTANDING TOURS Travel Speed The speed between one Preset position to the next Dwell Time The length of time (in seconds) that a PTZ Tour displays a Preset Position. Setting: Start Pos / End Pos Define a Mimic Tour. The Start Position button begins the ‘recording’ process. The Stop Position b...

79 PTZ Tour Schedule Create PTZ Tour Schedule 1. Click the Setup button on the Main Screen. 2. Click the PTZ Setup button. 3. Click the Tour Schedule button to open the PTZ Tour Schedule window. 4. In Single Select Mode select one day of the week to create a schedule for or toggle to Multi Select Mo...

80 Supported Protocols Protocols are added frequently. The Surveillix Server software may support new protocols that are not listed here. The current supported protocols are: ADEMCO RAPID DOME AMERICAN DYNAMICS BOSCH AUTODOME CBC (GANZ) C-BEL CELBO SPEED DOME CHIPER CPT (V9KR SERIES) CNB-AN102 CNB-P...

81 BACKING UP VIDEO DATA This chapter includes the following information: • Overview • Saving Video to a DVD-R • Saving Video from a Single Camera • Scheduling Regular Video Backup

82 BACKUP OVERVIEW The DVR can easily backup important video data to an internal or external media location. The most commonly used forms of this are CD-R/RWs, External USB or FireWire Hard Drives, and Network Drives. Every DVR comes standard equipped with a DVD±RW drive, USB port, and Network Adapt...

83 General Backup Screen The General Backup window is used for performing bulk backup of video recorded by all cameras for a selected period or periods to a specified storage location. Hour / Minutes Recording data displays in hourly (24 horizontal columns) and 10 minute (6 vertical cells) segments....

84 Clip Backup Screen The Clip Screen is used for backing up video recorded by individual cameras for a selected period of time to a specified storage location Performing a Clip Backup 1. Click the Backup button on the Main Display Screen. 2. Click the Clip Backup Tab at the top of the Backup Center...

85 Scheduled Backup Screen The Scheduled Screen is used for backing up video recorded by all cameras at a regular interval. Performing a Scheduled Backup 1. Click the Backup button on the Main Display Screen. 2. Click the Schedule Tab at the top of the Backup Center Screen. 3. Set the Backup Time to...

88 LAN OVERVIEW The DVR can easily be connected to a Local Area Network (LAN) and uses Microsoft’s® powerful and secure Windows® XP Embedded operating system. This allows for easy and well-documented instructions on setting up LAN connections no matter what type of LAN you want to use. A LAN is a gr...

90 OVERVIEW Event Sentry is designed to allow the user to monitor drive status in DVRs utilizing an internal RAID 5 array. This utility allows users to be notified via email in the event of a drive failure. SETUP EVENT SENTRY 1. Double-click the Event Sentry Management icon on the desktop to launch ...

94 WEB VIEWER OVERVIEW The DVR allows you to access video using Microsoft® Internet Explorer® 7. Highlights: View Live Video from most computers Username and Password protected Easy to use graphical interface Basics: 75 users can access the Web DVR simultaneously. The Web Viewer is an easy, secure w...

98 EMERGENCY AGENT OVERVIEW The Emergency Agent software is a utility that streams video across a Local Area Network to a Client PC when an alarm is detected on the DVR. The video that streams across can be stopped, played forwards and backwards, in slow motion or real speed. The utility is loaded a...

99 Emergency Agent Window Setup Window Network Port Indicates the port which the Emergency Agent uses to listen for incoming events. This number should be changed to the same number as is set in the Emergency Port in Network Settings on the DVR. Save Directory Sets the location that recorded video f...

100 Add Items to Alarm Confirm List 1. From the Option menu, click Setup. 2. Type the desired text in the box below the Alarm Confirmation List. NOTE: The items in the Alarm Confirmation List will be available on a list under Status Setting in main Emergency Agent screen. 3. Click Add. 4. Click OK t...

101 Search Alarm Window Export Quality It may be necessary to reduce the overall size of an .AVI file; for example, to email to someone. .AVI file sizes can be reduced by reducing the image quality. However, reducing the image quality causes the .AVI video to appear more pixilated. When size is not ...

102 REMOTE SOFTWARE OVERVIEW The DVR was specifically designed to be fully operated and maintained remotely. It connects using the standard TCP/IP protocol thorough connection types such as DSL, Cable Mode, T1, ISDN, 56K Modem, LAN, and more. The Surveillix Remote software allows you to view live vi...

103 Remote Client Minimum Requirements Intel® Pentium® IV 1.4 Ghz or equivalent 512MB System Memory DirectX 9 or higher 32 MB Video Card Internet or LAN Connection (56K, DSL, Cable Modem, T1, ISDN, etc.) TCP/IP installed Microsoft® Windows® 2000 or XP Operating System 1024 x 768 display resolution 1...

104 Create a New Remote Connection 1. Select Start > Programs > Surveillix > Remote > Surveillix Remote Center. The Surveillix Remote Software opens and the Local Connection window opens. 2. Click New to open the Site Info window. 3. Select the Site Type and enter a Site Name. The Site N...

105 Configuring the DVR In order to access the DVR remotely, the DVR Server must be setup to allow remote connections. Time Out Value Specifies a value (in seconds) to wait for a signal from the Surveillix Remote Client. If a signal is not received by that time, the connection is dropped. Center Por...

106 DIGITAL VERIFIER OVERVIEW .JPG images and .AVI video files that are exported from the Digital Video Recorder are automatically embedded with a digital signature. Digital Signatures are a way to verify the authenticity of the images to ensure that they have not been tampered with or edited in any...

107 BACKUP VIEWER OVERVIEW The Backup Viewer allows you to play back the exported video in its proprietary format. Video saved in this format is extremely difficult to tamper with and therefore is the ideal solution when law enforcement and the legal department are involved. This video cannot be rea...

108 Loading Video from DVD or Hard Drive 1. Open the Backup Viewer program: Start > Programs > Surveillix > Backup Viewer > Backup Viewer. 2. Click the Open button. The Total Backup Search window will open. 3. For Clip backup files, expand Clip and select the desired drive. For Backup fi...

109 SCS OVERVIEW SCS software is Network DVR Management Software; a powerful utility that allows 100 or more DVR units to be controlled using one computer. This software allows you to view live video, search saved video, edit and configure setup on each DVR, and import maps of buildings and other lo...

113 DVR SPECIFICATIONS 8 16 CPU Intel® Celeron 3.2+ GHz CPU Storage (Hard Drive) 250 GB Standard / Virtually Unlimited Storage Potential Storage MAX Up to 4 HDD with DVD±RW Operating System Microsoft® Windows® XP Embedded Viewing Rate NTSC Max 480 FPS PAL Max 480 FPS Recording Rate NTSC 60 PPS – Max...

115 EVR SPECIFICATIONS 8 16 32 CPU Intel® 3.2+ GHz CPU Storage (Hard Drive) 250 GB Standard / Virtually Unlimited Storage Potential Storage MAX Up to 8 HDD with DVD±RW Operating System Microsoft® Windows® XP Embedded Viewing Rate NTSC Max 480 FPS PAL Max 480 FPS Recording Rate NTSC 120 PPS – Max 120...

117 HVR SPECIFICATIONS 8 16 32 CPU Intel® Dual Core 3.4Ghz CPU Storage (Hard Drive) 250 GB Standard / Virtually Unlimited Storage Potential Storage MAX Up to 8 HDD with DVD±RW Operating System Microsoft® Windows® XP Embedded Viewing Rate NTSC Max 480 FPS PAL Max 480 FPS Recording Rate NTSC x240 – Ma...