Toshiba A11 - Manual

6 5.375 x 8.375 ver 2.3 In order to program this information into your fax transmission, refer to the fax software instructions installed on this computer. Alarm Equipment If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does...

7 5.375 x 8.375 ver 2.3 3 The standard connecting arrangement (telephone jack type) for this equipment is jack type(s): USOC RJ11C. Wireless Interoperability The TOSHIBA Wireless LAN Mini PCI Card products are designed to be interoperable with any wireless LAN product that is based on Direct Sequenc...

8 5.375 x 8.375 ver 2.3 Wireless LAN and Your Health Wireless LAN products, like other radio devices, emit radio frequency electromagnetic energy. The level of energy emitted by Wireless LAN devices however is far much less than the electromagnetic energy emitted by wireless devices like for example...

10 5.375 x 8.375 ver 2.3 EU Declaration of Conformity TOSHIBA declares that this product conforms to the following Standards: This product is carrying the CE-Mark in accordance with the related European Directives. The party responsible for CE-Marking is TOSHIBA Europe GmbH, Hammfelddamm 8, 41460 Ne...

11 5.375 x 8.375 ver 2.3 VCCI Class B Information Modem Warning Notice This information is only applicable if your computer has a modem. Conformity Statement The equipment has been approved to [Commission Decision “CTR21”] for pan-European single terminal connection to the Public Switched Telephone ...

12 5.375 x 8.375 ver 2.3 Using this Equipment in Japan In Japan, the frequency bandwidth of 2,400 MHz to 2,483.5 MHz for second generation low-power data communication systems such as this equipment overlaps that of mobile object identification systems (premises radio station and specified low-power...

13 5.375 x 8.375 ver 2.3 The indication shown below appears on this equipment. 1 2.4: This equipment uses a frequency of 2.4 GHz. 2 FH: This equipment uses FH-SS modulation. 3 The interference range of this equipment is less than 10m. 4 This equipment uses a frequency bandwidth from 2,400 MHz to 2,4...

14 5.375 x 8.375 ver 2.3 Radio Approvals for Wireless Devices The following information is dependent on what type of wireless device is in your computer. Not all devices are available on all models. Approved Countries/Regions for the Intel ® Wireless Wi-Fi ® Link 5100/5300 Series This equipment is a...

15 5.375 x 8.375 ver 2.3 Approved Countries/Regions for the Atheros ® Wireless Wi-Fi ® Link AR5B95 Series This equipment is approved to the radio standard by the countries/regions in the following table. Do not use this equipment except in the countries/regions in the following table. Malawi Malaysi...

18 5.375 x 8.375 ver 2.3 O: allowed x: forbidden ❖ To remain in conformance with European spectrum usage laws for Wireless LAN operation, the above 2.4 GHz and 5 GHz channel limitations apply. The user should use the wireless LAN utility to check the current channel of operation. If operation is occ...

22 5.375 x 8.375 ver 2.3 Bluetooth ® Wireless Technology Interoperability Bluetooth ® Cards from TOSHIBA are designed to be interoperable with any product with Bluetooth wireless technology that is based on Frequency Hopping Spread Spectrum (FHSS) radio technology, and is compliant to: ❖ Bluetooth S...

23 5.375 x 8.375 ver 2.3 Approved Countries/Regions for use ( Bluetooth ® wireless technology) Bluetooth ® Card from Toshiba equipment is approved to the radio standard by the countries/regions in the following table. Do not use this equipment except in the countries/regions in the following table. ...

24 5.375 x 8.375 ver 2.3 In some situations or environments, the use of Bluetooth wireless technology may be restricted by the proprietor of the building or responsible representatives of the organization. These situations may for example include: ❖ Using the equipment with Bluetooth wireless techno...

25 5.375 x 8.375 ver 2.3 The legal communications mentioned in the above item refer to radio communications operated in accordance with telecommunication laws and regulations. Low power radio frequency electric machinery shall resist against interference from legal communications or from industrial,...

27 5.375 x 8.375 ver 2.3 Trademarks Tecra, Accupoint, ConfigFree, and eco Utility are either registered trademarks or trademarks of Toshiba America Information Systems, Inc. and/or Toshiba Corporation. Adobe and Photoshop are either registered trademarks or trademarks of Adobe Systems Incorporated i...

28 5.375 x 8.375 ver 2.3 Contents Introduction................................................................................ 36 This guide ...............................................................38Safety icons ............................................................39 Other icons used ....

30 Contents 5.375 x 8.375 ver 2.3 Turning off the computer ........................................82 Options for turning off the computer ................83Using the Shut down command ........................85Using and configuring Hibernation mode .........87Using and configuring Sleep mode .........

32 Contents 5.375 x 8.375 ver 2.3 Chapter 4: Exploring Your Computer’s Features................... 129 Exploring the desktop ...........................................129 Finding your way around the desktop .............130 Setting up for communications .............................132 Connecting y...

33 Contents 5.375 x 8.375 ver 2.3 Mouse Utility ........................................................158TOSHIBA Hardware Setup.....................................159USB Sleep and Charge Utility ................................161 Starting the USB Sleep and Charge Utility.......161USB Sleep and C...

34 Contents 5.375 x 8.375 ver 2.3 Fixing a problem with Device Manager .................186 Checking device properties .............................186 Memory problems ................................................187Power and the batteries ........................................187Keyboard probl...

36 Introduction Welcome to the world of powerful, portable, multimedia computing. With your Toshiba computer, your work and entertainment can accompany you wherever you go. Your computer model may be ENERGY STAR ® qualified. If the model you purchased is qualified, it is labeled with the ENERGY STAR...

38 Introduction This guide 5.375 x 8.375 ver 2.3 The product specifications and configuration information are designed for a product Series. Your particular model may not have all the features and specifications listed or illustrated. For more detailed information about the features and specificatio...

39 Introduction Safety icons 5.375 x 8.375 ver 2.3 Safety icons This manual contains safety instructions that must be observed to avoid potential hazards that could result in personal injuries, damage to your equipment, or loss of data. These safety cautions have been classified according to the ser...

40 Introduction Other documentation 5.375 x 8.375 ver 2.3 Your computer’s features and specifications Certain computer chassis are designed to accommodate all possible configurations for an entire product Series. Your select model may not have all the features and specifications corresponding to all...

41 Chapter 1 Getting Started This chapter provides tips for using your computer effectively, summarizes how to connect components, and explains what to do the first time you use your computer. The “Instruction Manual for Safety and Comfort,” that is shipped with your computer, contains important saf...

42 Getting Started Selecting a place to work To keep your computer in prime operating condition, protect your work area from: ❖ Dust, moisture, and direct sunlight. ❖ Equipment that generates a strong electromagnetic field, such as stereo speakers (other than speakers that are connected to the compu...

44 Getting Started Setting up your computer Important information on your computer’s cooling fan Your computer may have a CPU cooling fan that cools the CPU by drawing outside air into the computer. Always make sure your computer and AC adaptor have adequate ventilation and are protected from overhe...

45 Getting Started Connecting to a power source Please handle your computer carefully to avoid scratching or damaging the surface. Connecting to a power source Your computer requires power to operate. Use the power cord/cable and AC adaptor to connect the computer to a live electrical outlet, or to ...

47 Getting Started Charging the main battery ❖ Glows green when the main battery is fully charged ❖ Is unlit when the main battery has discharged, the battery is not charging, or the AC adaptor is not plugged into the computer or AC outlet ❖ Flashes amber when the main battery charge is low and it i...

48 Getting Started Using the computer for the first time Using the computer for the first time The computer is now ready for you to turn it on and begin using it. Opening the display panel 1 Facing the front of the computer, locate the center of the display panel. 2 Gently raise the panel. 3 Adjust ...

49 Getting Started Using the computer for the first time Turning on the power To turn on the computer: 1 Make sure any external devices (such as the AC adaptor, if you plan to use AC power rather than battery power) are properly connected and ready. 2 Check to ensure that all drives and slots are em...

50 Getting Started Registering your computer with Toshiba The first time you turn on your computer, the Setup Wizard guides you through steps to set up your software. Follow the on-screen instructions. Registering your computer with Toshiba Product registration is strongly recommended, and allows To...

51 Getting Started Adding memory (optional) Adding memory (optional) HINT: To purchase additional memory modules, see the accessories information packaged with your system or visit accessories.toshiba.com . Your computer comes with enough memory to run most of today’s popular applications. You may w...

52 Getting Started Adding memory (optional) The computer has two memory slots—Slot A and Slot B. You can install one or two memory modules. Before you install or remove a memory module, turn off the computer using the Start menu. If you install or remove a memory module while the computer is in Slee...

58 Getting Started Adding memory (optional) Removing a memory module If you need to remove a memory module: 1 Complete steps 1 – 8 in “Installing a memory module” on page 51 to shut down the computer and open the memory module slot cover. Do not try to remove a memory module with the computer turned...

60 Getting Started Adding memory (optional) Always make sure your computer and AC adaptor have adequate ventilation and are protected from overheating when the power is turned on or when an AC adaptor is connected to a power outlet (even if your computer is in Sleep mode). In this condition, observe...

61 Getting Started Recovering the Internal Storage Drive From time to time, Windows ® will display a pop-up that says, “Do you want to allow the following program to make changes to this computer?” This is a security feature to prevent programs or people from doing things on your computer without yo...

63 Getting Started Recovering the Internal Storage Drive You can recover the original factory image (returning the computer to its out-of-box state) using the utilities stored on your computer’s internal storage drive or using recovery DVDs/media, if you have created such media. To recover using the...

64 Getting Started Recovering the Internal Storage Drive 5 When the Toshiba Recovery Wizard opens and the Selecting a process screen displays, select Recovery of Factory Default Software and then click Next . (Sample Image) Selecting a Process screen 6 The Recovery of Factory Default Software screen...

65 Getting Started Recovering the Internal Storage Drive 7 Click Next . A confirmation message displays reminding you that all data will be lost during the recovery process. Be sure to save your work to external media before proceeding (see “Backing up your work” on page 103 ). 8 Click Next to begin...

67 Getting Started Recovering the Internal Storage Drive 6 The Recovery of Factory Default Software screen appears. Select Recover to a custom size partition . (Sample Image) Recovery of Factory Default Software screen 7 Use the on-screen arrow buttons in The size of drive C: field to set the partit...

69 Getting Started Recovering the Internal Storage Drive 5 When the Toshiba Recovery Wizard opens and the Selecting a process screen displays, select Recovery of Factory Default Software and then click Next . (Sample Image) Selecting a Process screen 6 The Recovery of Factory Default Software screen...

70 Getting Started Recovering the Internal Storage Drive 7 Click Next . A confirmation message displays reminding you that all data on the C: drive will be lost during the recovery process. Be sure to save your work to external media before proceeding (see “Backing up your work” on page 103 ). 8 Cli...

72 Getting Started Recovering the Internal Storage Drive 4 Do one of the following: ❖ If you are copying files to DVD, insert a blank DVD into the optical disc drive. ❖ If you are copying files to a USB flash drive, connect a USB flash drive of the required minimum capacity (as specified in the TOSH...

74 Getting Started Erasing the Internal Storage Drive 7 Select one of the following options: ❖ Recover to out-of-box state (recommended recovery method) —If you want to recover the original factory image ❖ Recover without changing the hard drive partitions — If you want to recover the C: partition o...

76 Getting Started Checking the internal storage drive operating status 4 Click Next . A confirmation message displays reminding you that all data on the internal storage drive will be lost. Be sure you have saved your work to external media (see “Backing up your work” on page 103 ) and created reco...

77 Getting Started Using the Toshiba Dual Pointing Device Using the Toshiba Dual Pointing Device (Available on certain models.) (Sample Illustration) Toshiba Dual Pointing Device buttons Accupoint ® II pointing device —Moves the cursor and selects items on the screen. To move the cursor, gently push...

78 Getting Started Using the TouchPad™ ❖ To move the cursor to the right side of the page, slide your finger across the TouchPad from left to right. ❖ To move it to the left side, slide your finger from right to left. Because the TouchPad is much smaller than the display screen, moving your cursor a...

79 Getting Started Using external display devices Using external display devices Your computer comes with a built-in display, but you can also connect the following types of external display devices to the video ports described below: ❖ An external monitor or projector via the RGB (monitor) port ❖ A...

80 Getting Started Using external display devices Directing the display output when you turn on the computer Once you have connected an external display device, you can choose to use the internal display only, the external device only, or both simultaneously. Some modes are only available with the a...

81 Getting Started Using an external keyboard 3 Release the Fn key. Adjusting the quality of the external display To obtain the best picture quality from your television (or other video display device), you may need to adjust the video settings. See the video device documentation for additional conf...

82 Getting Started Turning off the computer To connect a printer to your computer: 1 Connect the printer cable to the printer and then connect the other end to one of the computer’s USB ports. 2 Plug the printer’s power cable into a live AC outlet. Setting up a printer Some printers require a specif...

83 Getting Started Turning off the computer It is a good idea to turn off your computer when you are not using it for a while. If you are using the computer for the first time, leave the computer plugged into a power source (even though the computer is off) to fully charge the main battery. Options ...

84 Getting Started Turning off the computer ❖ Restarting from Hibernation takes a little more time and consumes more main battery power than restarting from Sleep. ❖ When starting up again, the computer returns to the state in which you left it, including all open programs and files you were using. ...

85 Getting Started Turning off the computer Using the Shut down command The Shut down command completely shuts down the computer without saving your work or the current state of the computer. This command closes all open programs, shuts down the operating system, and then turns off your computer. To...

86 Getting Started Turning off the computer 2 Click Change plan settings under the power plan to be customized. The Edit Plan Settings window appears. (Sample Image) Edit Plan Settings screen 3 Click Change advanced power settings . The Advanced settings tab of the Power Options window appears. 4 Do...

87 Getting Started Turning off the computer These options can be set separately for how they operate while the computer is running on battery power or while connected to AC power. ❖ Lid close action Set this option to Shut down if you want the computer to shut down when you close the display panel. ...

88 Getting Started Turning off the computer 2 Click Hibernate in the pop-up menu. The computer saves the state of all open programs and files, turns off the display, and then turns off. Configuring Hibernation mode options You can place the computer into Hibernation mode by either pressing the power...

90 Getting Started Turning off the computer Starting again from Hibernation mode To start up the computer from Hibernation mode, press the power button until the ON/OFF light glows green. The computer returns to the screen(s) you were using. If you put the computer in Hibernation mode by closing the...

93 Getting Started Customizing your computer’s settings Starting again from Sleep mode To start up the computer from Sleep mode, press the power button until the ON/OFF light glows green. The computer returns to the screen(s) you were using. If you place the computer in Sleep mode by closing the dis...

94 Getting Started Caring for your computer Moving the computer Before moving your computer, even across the room, make sure all drive activity has ended (the internal storage drive and optical disc drive indicator lights stop glowing) and all external peripheral cables are disconnected. Do not pick...

95 Chapter 2 Learning the Basics This chapter gives some computing tips and provides important information about basic features. Computing tips ❖ Save your work frequently. Your work stays in the computer’s temporary memory until you save it to the internal storage drive. If the network you are usin...

96 Learning the Basics Using the keyboard ❖ Use Error-checking and Disk Defragmenter regularly to check and optimize disk space and improve performance. ❖ Scan all new files for viruses. This precaution is especially important for files you receive via diskette, email, or download from the Internet....

97 Learning the Basics Using the keyboard ❖ The uppercase letter O and the number 0 are not interchangeable. Ctrl, Fn, and Alt keys (Sample Illustration) Ctrl, Fn, and Alt keys The Ctrl , Fn , and Alt keys do different things depending on the program you are using. For more information, see your pro...

98 Learning the Basics Starting a program Starting a program The easiest way to start a program is to double-click the name of the file that contains the information you want to work on. To find the file, use the Start menu or Windows ® Explorer. If you prefer to open the program first, you have fou...

99 Learning the Basics Starting a program Starting a program from Windows ® Explorer If a program is not listed in the All Programs menu, you can start it from Windows ® Explorer. Windows ® Explorer gives you a view of your computer’s contents as a hierarchy or “tree.” You can easily see the content...

100 Learning the Basics Saving your work Starting a program using the Search programs and files field This example uses the Start menu’s Search programs and files field to start WordPad: 1 Click Start to display the Start menu. The Search programs and files field appears at the bottom of the Start m...

101 Learning the Basics Saving your work Saving files 1 Click on the arrow in the upper-left corner of your Windows ® -based application to display the drop-down menu, and then click Save . If you are working with a document that already has a file name, this is all you need to do. If you created a ...

102 Learning the Basics Printing your work Using a file extension Most programs assign an extension to the file name that identifies the file as being created in the program with a particular format. For example, Microsoft ® Word saves files with a .doc/.docx extension. Any file name with an extensi...

103 Learning the Basics Backing up your work 3 Specify the print parameters. For example, the range of pages and number of copies to print. 4 Click Print . Backing up your work Back up all the files you create in case something happens to your computer. You can back up your files to different types ...

104 Learning the Basics Using the optical disc drive TECHNICAL NOTE: When restoring files, the backup program prompts you if you try to overwrite a file that already exists on the internal storage drive. Make sure the backup version is the one you want before overwriting the existing file. Using the...

105 Learning the Basics Using the optical disc drive Drive in-use indicator light —Indicates when the drive is in use. Eject button —Press to release the disc tray. Do not press the eject button or turn off the computer while the drive in-use indicator light is glowing. Doing so could damage the dis...

106 Learning the Basics Using the optical disc drive If your computer comes with a solid state drive (SSD) (available on certain models), under certain unusual conditions of prolonged non-use and/or exposure to high temperatures, your SSD may be vulnerable to data retention errors. Inserting an opti...

107 Learning the Basics Using the optical disc drive 6 Place the disc carefully in the disc tray, label side up. (Sample Illustration) Positioning the disc in the drive 7 Gently press the disc onto the center spindle until it clicks into place. Handle DVDs and CDs carefully, making contact only with...

108 Learning the Basics Using the optical disc drive Before putting on headphones to listen, turn the volume down. Do not set the volume too high when using headphones. Continuous exposure to loud sound can harm your hearing. Playing optical media If you insert an optical disc into the optical disc ...

109 Learning the Basics Using the optical disc drive Due to manufacturing and quality variations in third party optical media (e.g., CD or DVD) or optical media players/recorders, in certain cases, your Toshiba optical disc drive may not record on certain optical media that bear the applicable logo,...

110 Learning the Basics Toshiba’s online resources 2 Pull the tray out until it is fully open, remove the disc, and place it in its protective cover. 3 Gently press the tray in to close it. Caring for optical discs ❖ Store your discs in their original containers to protect them from scratches and ke...

111 Chapter 3 Mobile Computing This chapter covers all aspects of using your computer while traveling. Toshiba’s energy-saver design Your computer enters a low-power suspension mode when it is not being used, thereby conserving energy and saving money in the process. It has a number of other feature...

112 Mobile Computing Running the computer on battery power Your computer contains Toshiba EasyGuard ® . The Toshiba EasyGuard * technology is made up of four foundational elements that incorporate hardware and software innovations into various Toshiba computers that address the most common security,...

113 Mobile Computing Running the computer on battery power accessories.toshiba.com . Use only batteries designed to work with your Toshiba computer. To ensure that the battery maintains its maximum capacity, operate the computer on battery power at least once a month. The Lithium-Ion battery has no ...

114 Mobile Computing Charging batteries Using additional batteries In addition to the main battery, you may also have an optional secondary battery (not included with your computer). If you travel and need to work for many hours without an AC power source, you may purchase a battery module for use i...

115 Mobile Computing Charging batteries The battery may not start charging immediately under the following conditions: ❖ The battery is extremely hot or cold. To ensure that the battery charges to its full capacity, wait until it reaches room temperature (50 to 80 degrees Fahrenheit, 10 to 26 degree...

116 Mobile Computing Monitoring main battery power The computer can be used while the RTC battery is being charged, although the charging status of the RTC battery cannot be monitored. Monitoring main battery power The computer’s main battery light gives you an indication of the main battery’s curre...

117 Mobile Computing Monitoring main battery power HINT: Be careful not to confuse the battery light ( ) with the ON/OFF light ( ). When the ON/OFF light flashes amber, it indicates that the system is suspended (using the Windows ® operating system Sleep command). (Sample Illustration) Power and bat...

118 Mobile Computing Monitoring main battery power Move the pointer over the power icon in the notification area, see “Finding your way around the desktop” on page 130 for more information on the notification area. A pop-up message displays the remaining battery power as a percentage. With repeated ...

119 Mobile Computing Monitoring main battery power To change the default notification settings: 1 Click Start , Control Panel , System and Security , and then Power Options . The Power Options window appears. 2 Click Change plan settings under the power plan to be customized. The Edit Plan Settings ...

120 Mobile Computing Monitoring main battery power There are various ways in which you can conserve power and extend the operating time of your battery: ❖ Enable Sleep or Hibernation, which saves power when you turn off the computer and turn it back on again ❖ Use the Windows ® power-saving option p...

121 Mobile Computing Monitoring main battery power To edit a plan or to edit advanced settings, continue to the following steps. 4 Click Change plan settings to choose the plan you want to edit. This screen allows you to change basic settings. 5 Click Change advanced power settings to access setting...

122 Mobile Computing Using the TOSHIBA eco power plan Using the TOSHIBA eco power plan This computer is equipped with the Toshiba eco power plan. Operating the computer with this power plan enabled reduces electrical power consumption by slightly lowering system performance. For example, when this p...

123 Mobile Computing Changing the main battery TECHNICAL NOTE: To avoid losing any data, save your files and then either completely shut down your computer or put it into Hibernation mode before changing the main battery. Removing the battery from the computer To remove the battery: 1 Save your work...

124 Mobile Computing Changing the main battery If the battery is leaking or its case is cracked, put on protective gloves to handle it, and discard it immediately. Always dispose of used battery packs in compliance with all applicable laws and regulations. Put insulating tape, such as cellophane tap...

125 Mobile Computing Taking care of your battery 3 Slide the battery release lock to the locked position. (Sample Illustration) Locking the battery release lock 4 Turn the computer right side up. 5 Reconnect any cables that were removed in step 3 of “Removing the battery from the computer” on page 1...

126 Mobile Computing Taking care of your battery ❖ To replace the main battery, use an identical battery that you can purchase through the Toshiba Web site at accessories.toshiba.com . ❖ A reverse polarity condition should be avoided with all batteries. The main battery is designed so that it cannot...

127 Mobile Computing Disposing of used batteries ❖ If you are not going to use the computer for more than eight hours, disconnect the AC adaptor. ❖ Store spare battery packs in a cool dry place out of direct sunlight. Disposing of used batteries The life of a battery pack depends on usage. When the ...

128 Mobile Computing Traveling tips Toshiba is dedicated to preserving the environment by sponsoring Call2Recycle™ , a program of the Rechargeable Battery Recycling Corporation. For more information and for drop-off locations, visit www.rbrc.org or call 1-800-822-8837. Notice regarding CR coin cell ...

129 Chapter 4 Exploring Your Computer’s Features In this chapter, you will explore some of the special features of your computer. Exploring the desktop The desktop is the launching pad for everything you can do in the Windows ® operating system. You use its features to start programs, find documents...

130 Exploring Your Computer’s Features Exploring the desktop Finding your way around the desktop Your computer’s desktop includes several standard features: icons, Start button, taskbar, notification area, and background pattern. (Sample Image) Windows ® operating system desktop Icons An icon repres...

132 Exploring Your Computer’s Features Setting up for communications To make a program or window the currently active one, click the associated taskbar button. Notification area The notification area displays icons of tasks or programs that run continuously in the background and displays notificatio...

133 Exploring Your Computer’s Features Setting up for communications To use your wireless communication, slide the Wireless antenna ON/OFF switch to the ON position. When the Wireless antenna ON/OFF switch is ON, the wireless indicator light will be lit. For help with common Wi-Fi ® networking probl...

134 Exploring Your Computer’s Features Setting up for communications Connecting a modem to a telephone line (Available on certain models.) Your computer may come with a built-in modem that can be connected to a standard voice-grade telephone line. The modem allows you to: ❖ Access the Internet ❖ Com...

135 Exploring Your Computer’s Features Exploring audio features Connect the built-in modem only to ordinary analog phone lines. Never connect the built-in modem to a digital line (ISDN). Never connect the built-in modem to the digital connector on a public telephone or to a digital private branch ex...

136 Exploring Your Computer’s Features Using the Web Camera 6 To save the file, type a file name, and then click Save . Using external speakers or headphones Your computer is equipped with a full stereo sound system with internal speakers. Instead of using the internal speakers, you can connect head...

137 Exploring Your Computer’s Features Using an ExpressCard ® Depending on your computer model, the process of sending email, taking pictures or recording video messages may vary. The Web Camera software, by default, should already be running. The Web Camera indicator light glows when the Web Camera...

138 Exploring Your Computer’s Features Using the Smart Card Reader Removing an ExpressCard ® 1 Prepare the card for removal by clicking on the Show hidden icons button ( ), if necessary, in the notification area and then selecting the Safely Remove Hardware and Eject Media icon. 2 Select the card or...

139 Exploring Your Computer’s Features Using the Memory card reader Using the Memory card reader The Memory card reader supports the use of Memory Stick ® , Memory Stick PRO™, Memory Stick PRO Duo™, Memory Stick Duo™, Secure Digital™ (SD™), or MMC ® (MultiMediaCard ® ) media. These media can be used...

140 Exploring Your Computer’s Features Using the Memory card reader When inserting memory media, do not touch the metal contacts. You could expose the storage area to static electricity, which can destroy data. Removing memory media 1 Prepare the card for removal by clicking on the Show hidden icons...

141 Exploring Your Computer’s Features Using the eSATA/USB combo port Using the eSATA/USB combo port Your computer includes an eSATA/USB combo port, which can be used with both eSATA (external Serial Advanced Technology Attachment) devices and USB devices. The eSATA interface supports fast data tran...

142 Chapter 5 Utilities Your computer includes several utilities designed to help you to reconfigure your system to best meet your individual needs. Together, these allow you to ascertain certain system details, set additional options, or change default options. These utilities are described in this...

143 Utilities TOSHIBA Assist ❖ USB Sleep and Charge Utility ❖ TOSHIBA Zooming Utility ❖ TOSHIBA Button Support ❖ TOSHIBA Accessibility ❖ Trusted Platform Module (TPM) ❖ Fingerprint Authentication Utility ❖ TOSHIBA eco Utility™ ❖ TOSHIBA Service Station ❖ TOSHIBA PC Health Monitor ❖ ConfigFree ® TOSH...

144 Utilities TOSHIBA Assist The TOSHIBA Assist offers four categories of options: ❖ Connect ❖ Secure ❖ Protect & Fix ❖ Optimize Connect The features available in this category are: ❖ ConfigFree ® Connectivity Doctor ❖ Bluetooth ® Settings (Sample Image) TOSHIBA Assist window – Connect tab

145 Utilities TOSHIBA Assist Secure The features available in this category are: ❖ Supervisor password ❖ User password ❖ TOSHIBA Security Assist (Sample Image) TOSHIBA Assist window – Secure tab

147 Utilities TOSHIBA Assist Optimize The features available in this category are: ❖ Mouse Utility ❖ TOSHIBA Hardware Setup (Hardware Settings) ❖ TOSHIBA Zooming Utility ❖ TOSHIBA Button Support ❖ TOSHIBA Accessibility ❖ TOSHIBA Face Recognition Utility ❖ USB Sleep and Charge Utility ❖ TOSHIBA eco U...

148 Utilities TOSHIBA Application Installer TOSHIBA Application Installer The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer. To reinstall drivers and applications: 1 Click Start , All Programs , My Toshiba , and the...

149 Utilities Setting passwords Setting passwords Setting a password lets you walk away from your computer while providing additional protection for your files. When you set a password, you must enter the password before you can work on your computer again. TOSHIBA supports several types of password...

150 Utilities Setting passwords Using a supervisor password A supervisor password prevents other users from changing hardware configuration options. Setting a supervisor password If you choose to set a supervisor or user password, TOSHIBA strongly recommends that you save your password in a location...

151 Utilities Setting passwords 6 Click Set . 7 Click OK if you want to save the password to a text file on a diskette or media of your choice, or click Cancel to continue without saving the password to a text file. 8 Shut down the system to complete the process. Deleting a supervisor password To de...

152 Utilities Setting passwords 3 Click the User Password icon. The TOSHIBA Password Utility window appears. (Sample Image) TOSHIBA Password Utility window 4 Click Set . 5 Enter your password, and then enter it again to verify. 6 Click Set . 7 Click OK if you want to save the password to a text file...

153 Utilities TOSHIBA Face Recognition Utility TOSHIBA Face Recognition Utility Your computer may come with the TOSHIBA Face Recognition utility. This utility provides another way to log on to your computer. For high security purposes, TOSHIBA Face Recognition is not a suitable substitute for Window...

154 Utilities TOSHIBA Security Assist TOSHIBA Security Assist The TOSHIBA Security Assist Utility acts as a “command center” where you can set up various passwords or other security features, and see how these features can be used with each other to increase security even further, or to simplify the...

156 Utilities TOSHIBA PC Diagnostic Tool Utility TOSHIBA PC Diagnostic Tool Utility This utility can help diagnose problems with devices in your computer. Refer to the online Help documentation within the application for additional help. The TOSHIBA PC Diagnostic Tool utility may show tests for feat...

157 Utilities TOSHIBA HDD Protection Utility TOSHIBA HDD Protection Utility The TOSHIBA HDD Protection Utility controls your computer’s hard disk drive (HDD) protection feature, which parks the HDD whenever motion is detected on the computer. Using this utility, you can enable or disable hard disk d...

158 Utilities Mouse Utility Mouse Utility The Mouse utility allows you to change your pointing device or mouse settings. To access the Mouse utility: 1 Click Start , Control Panel , Hardware and Sound , and then under Devices and Printers , click Mouse , or click the Mouse icon in the Optimize tab o...

159 Utilities TOSHIBA Hardware Setup TOSHIBA Hardware Setup TOSHIBA Hardware Setup is the TOSHIBA configuration management tool available through the Windows ® operating system. To access it: ❖ Click Start , All Programs , TOSHIBA , Utilities , and then HWSetup , or click the TOSHIBA Hardware Settin...

161 Utilities USB Sleep and Charge Utility USB Sleep and Charge Utility This utility displays whether the “USB Sleep and Charge function” is enabled or disabled and shows the position of the USB port that supports the “USB Sleep and Charge function.” It also displays the remaining battery capacity. ...

163 Utilities USB Sleep and Charge Utility Metal paper clips or hair pins/clips will generate heat if they come into contact with USB ports. Do not allow USB ports to come into contact with metal products, for example when carrying the computer in your bag. Enabling USB Sleep and Charge This utility...

164 Utilities USB Sleep and Charge Utility charging mode, use the Power supply mode drop-down list in the utility. (Sample Image) TOSHIBA USB Sleep and Charge Utility screen With certain external devices, the USB Sleep and Charge function may not work no matter which charging mode you select. In tho...

165 Utilities TOSHIBA Zooming Utility TOSHIBA Zooming Utility This utility allows you to select which applications will work with the zoom in/out hot keys (see “Zoom (Display resolution)” on page 223 ). You may select all applications or any subset of the following: ❖ Microsoft ® Internet Explorer ®...

166 Utilities TOSHIBA Button Support TOSHIBA Button Support TOSHIBA Button Support allows you to customize the buttons. These buttons are located on the system control panel directly above the keyboard. To access TOSHIBA Button Support: 1 Click the TOSHIBA Button Support icon in the Optimize tab of ...

167 Utilities TOSHIBA Accessibility TOSHIBA Accessibility The TOSHIBA Accessibility utility allows you to use the Fn key to create a hot key combination with one of the function keys without pressing the two keys simultaneously as is usually required. Using Accessibility lets you make the Fn key a s...

168 Utilities Trusted Platform Module (TPM) Trusted Platform Module (TPM) This section only applies to systems with TPM. Your TOSHIBA computer includes the TPM (Trusted Platform Module), which is a security encryption device for your system’s internal storage drive. TPM is already included on your s...

169 Utilities Fingerprint Authentication Utility Fingerprint Authentication Utility The fingerprint authentication utility (available on certain models) can be used to replace the keyboard-based user password authentication system when booting up. The fingerprint authentication utility can also be u...

170 Utilities Fingerprint Authentication Utility Fingerprint Logon The fingerprint utility enables logon to your computer using fingerprints. During user enrollment, fingerprint samples are saved and associated with the user’s Windows ® user account. When the user attempts to log on again, the user’...

172 Utilities Fingerprint Authentication Utility Fingerprint reader limitations ❖ The fingerprint reader compares and analyzes the unique characteristics in a fingerprint. However, there may be instances where certain users are unable to register their fingerprints due to insufficient unique charact...

173 Utilities TOSHIBA eco Utility™ TOSHIBA eco Utility™ The TOSHIBA eco Utility™ monitors your power savings from using the eco power plan by tracking real-time power consumption and accumulated savings over time. To access the TOSHIBA eco Utility™, do one of the following: ❖ Click Start , All Progr...

174 Utilities TOSHIBA Service Station TOSHIBA Service Station The TOSHIBA Service Station helps you keep your new computer running at its best by notifying you when updated software, firmware, documentation or other information is available for your computer. The TOSHIBA Service Station will alert y...

175 Utilities ConfigFree ® You may disable the TOSHIBA PC Health Monitor at any time by uninstalling the software via the Windows ® Control Panel. Doing so will automatically delete all collected information from the internal storage drive. The TOSHIBA PC Health Monitor software does not extend or m...

176 Utilities ConfigFree ® Starting ConfigFree ® To start ConfigFree ® , be sure the computer has a wired or wireless connection. Then perform any of the following steps: ❖ Click Start , All Programs , TOSHIBA , ConfigFree , and then click the desired utility. ❖ Double-click the ConfigFree icon in t...

177 Utilities ConfigFree ® ❖ Status of Wireless Connection switch (Sample Image) Connectivity Doctor screen Profile Settings The Profile Settings utility lets you save network settings in “profiles.” ConfigFree ® profiles are useful for easily switching network settings and devices. You can switch n...

178 Utilities ConfigFree ® To create a profile: 1 Click the icon in the notification area. 2 Move the pointer to Profiles . 3 Click Open Settings . The ConfigFree Profile Settings window appears. (Sample Image) ConfigFree Profile Settings window 4 Click Add to start the Create Profile Wizard.

179 Chapter 6 If Something Goes Wrong Some problems you may encounter when using your computer are relatively easy to identify and solve. Others may require help from your network administrator or the manufacturer of the software program. This chapter aims to help you solve many problems by yourself...

180 If Something Goes Wrong Problems when you turn on the computer 2 Click the Applications tab. If a program has stopped responding, the words “not responding” appear beside its name in the list. 3 Select the program you want to close, then click End Task . Closing the failed program should allow y...

181 If Something Goes Wrong Problems when you turn on the computer The computer is not accessing the internal storage drive or the optional external diskette drive. Your computer normally loads the operating system from the internal storage drive. If you have an internal storage drive problem, you w...

182 If Something Goes Wrong Problems when you turn on the computer The AC power light is blinking. If the AC power light is blinking, try the following steps: 1 Cut off power to the computer by disconnecting the AC adaptor and removing the battery. The error condition will be interrupted, and the AC...

183 If Something Goes Wrong The Windows ® operating system is not working 5 Verify that the AC adaptor is the correct unit for your computer model. The computer may not be able to start from an AC adaptor that is rated for less current (amperage) than the computer requires, even if the rated voltage...

184 If Something Goes Wrong The Windows ® operating system is not working Using Startup options to fix problems If the operating system fails to start properly, you may have to change your system’s configuration or verify the startup procedure to fix the problem. To do this, use the options in the S...

185 If Something Goes Wrong The Windows ® operating system is not working Internet problems My Internet connection is very slow. Many factors contribute to the speed with which you can surf the Internet. They include: network speed, network conditions, time of day (when everyone else is surfing, you...

186 If Something Goes Wrong Fixing a problem with Device Manager Fixing a problem with Device Manager Device Manager provides a way to check and change the configuration of a device. Changing the default settings using Device Manager can cause other conflicts that make one or more devices unusable. ...

187 If Something Goes Wrong Memory problems Memory problems Incorrectly connected or faulty memory modules may cause errors that seem to be hardware or even software related. It is worthwhile checking for these first: 1 Click Start , and then click the Shut down button in the lower-right corner of t...

189 If Something Goes Wrong Keyboard problems Keyboard problems If, when you type, strange things happen or nothing happens, the problem may be related to the keyboard itself. The keyboard produces unexpected characters. A keypad overlay may be on. If the numlock light or cursor control overlay ligh...

190 If Something Goes Wrong Display problems If you are using an external monitor: ❖ Check that the monitor is turned on. ❖ Check that the monitor’s power cord/cable is firmly plugged into a working power outlet. ❖ Check that the cable connecting the external monitor to the computer is firmly attach...

191 If Something Goes Wrong Disk or storage drive problems Small bright dots appear on your TFT display when you turn on your computer. Small bright dots may appear on your screen display when you turn on your computer. Your display contains an extremely large number of thin-film transistors (TFT) a...

192 If Something Goes Wrong Disk or storage drive problems 6 You can choose one or both options: ❖ Automatically fix file system errors ❖ Scan for and attempt recovery of bad sectors 7 Click Start . Error-checking tests and repairs the storage drive. Your hard disk seems very slow. If you have been ...

193 If Something Goes Wrong Optical disc drive problems Optical disc drive problems You cannot access a disc in the drive. If the optical disc drive is an external drive, make sure that the drive’s cable is properly connected to the computer. Make sure the tray that holds the optical disc is closed ...

194 If Something Goes Wrong Sound system problems The disc will not come out of the drive when you click the eject button on the screen. Press the button on the optical disc drive itself. For additional information see “You press the disc eject button, but the drive tray does not slide out.” on page...

195 If Something Goes Wrong ExpressCard ® problems Resolving ExpressCard ® problems Here are some common problems and their solutions: The slot appears to be dead. ExpressCards ® that used to work no longer work. Check the ExpressCard ® status: 1 Click Start , Control Panel , System and Security , a...

196 If Something Goes Wrong Printer problems Hot swapping (removing one ExpressCard ® and inserting another without turning the computer off) fails . Follow this procedure before you remove an ExpressCard ® : 1 Prepare the card for removal by clicking on the Show hidden icons button ( ), if necessar...

197 If Something Goes Wrong Modem problems Run the printer’s self-test to check for any problem with the printer itself. Make sure you installed the proper printer drivers as shown in “Setting up a printer” on page 82 or in the instructions that came with the printer. You may have connected the prin...

198 If Something Goes Wrong Wireless networking problems Wireless networking problems This section provides general troubleshooting tips for networking problems, specifically wireless (Wi-Fi ® ) networking. The terms and concepts used assume a basic understanding of networks, and may be for more adv...

199 If Something Goes Wrong DVD operating problems ❖ Use IPCONFIG to verify that the computer has a useful IP address—one other than the private address of 169.254.xxx.xxx assigned by Windows ® . 1 Click Start to open the Start menu. 2 Type Cmd in the Search programs and files field. 3 Enter IPCONFI...

200 If Something Goes Wrong Develop good computing habits 4 Clean the disc and try again. A dirty drive can also cause audio problems. If you have tried several discs and all fail, consider sending your drive to an authorized service provider to get it cleaned. 5 Verify that your computer recognizes...

201 If Something Goes Wrong Develop good computing habits On a regular basis, back up the information stored on your internal storage drive. Use Windows ® to back up files, or the entire computer, to an optical disc, or external hard disk. Here are some ways you can do this: ❖ Use the Windows ® oper...

202 If Something Goes Wrong Develop good computing habits Saving system configuration with restore points The System Restore feature of the Windows ® operating system quickly creates restore points—‘snapshots’ of your Windows ® operating system configuration—and saves them for later recall. If you e...

203 If Something Goes Wrong Develop good computing habits This list may contain restore points that you did not create. Restore points labeled System Checkpoint were automatically created by the Windows ® operating system. Other restore points may have been created automatically by applications when...

204 If Something Goes Wrong Develop good computing habits 2 Click Start . 3 Click Control Panel . 4 Click Back up your computer under the System and Security heading. Follow the on-screen instructions to back up your files. For more help, click Start , Help and Support , and search for “back up file...

205 If Something Goes Wrong Develop good computing habits ❖ Do one installation at a time. If you have several new items to add to your computer system, install just one at a time, creating restore points immediately before each successive installation. This will make it much easier to determine the...

206 If Something Goes Wrong If you need further assistance If you need further assistance If you have followed the recommendations in this chapter and are still having problems, you may need additional technical assistance. This section contains the steps to take to ask for help. Before you contact ...

207 If Something Goes Wrong Other Toshiba Internet Web sites ❖ Name and version of the program involved in the problem along with its installation media ❖ Information about what you were doing when the problem occurred ❖ Exact error messages and when they occurred For technical support, call the Tos...

208 If Something Goes Wrong Toshiba’s worldwide offices For more information on additional Toshiba worldwide locations, please visit: www.toshiba.co.jp/index.htm . Latin America and Caribbean Toshiba America Information Systems9740 Irvine Blvd.Irvine, California 92618USA 800-457-7777 (within the US)...

209 5.375 x 8.375 ver 2.3 Appendix A Hot Keys/TOSHIBA Cards Hot keys and TOSHIBA Cards provide a quick way to modify selected system functions and to launch applications. There are two types of TOSHIBA Cards: Hot Key Cards and Application Cards. Hot Key Cards The Hot Key Cards are used to set or mod...

210 Hot Keys/TOSHIBA Cards Hot Key Cards 5.375 x 8.375 ver 2.3 Using the Hot Key Cards The Hot Key Cards are normally hidden from view. The Cards appear when you press the Fn key. Hot keys are keys that, when pressed in combination with the Fn key, turn system functions on and off. Hot keys have a l...

211 Hot Keys/TOSHIBA Cards Application Cards 5.375 x 8.375 ver 2.3 Application Cards The Application Cards are used to launch these applications: TOSHIBA Assist For more information, refer to “TOSHIBA Assist” on page 143 . TOSHIBA HDD Protection utility For more information, refer to “TOSHIBA HDD Pr...

212 Hot Keys/TOSHIBA Cards Application Cards 5.375 x 8.375 ver 2.3 Not all functions are supported on all models. Using the Application Cards To launch an application using the Application Cards: 1 Press and hold the Fn key. The TOSHIBA Cards display at the top of the screen. (Sample Image) TOSHIBA ...

213 Hot Keys/TOSHIBA Cards Hot key functions 5.375 x 8.375 ver 2.3 Card Case The Card Case feature allows you to choose which cards appear in the Application Card display (see “Using the Application Cards” on page 212 ). To use the Card Case: 1 Click Start , All Programs , TOSHIBA , Utilities , and ...

214 Hot Keys/TOSHIBA Cards Hot key functions 5.375 x 8.375 ver 2.3 Volume Mute or Fn + This TOSHIBA Card or hot key enables/disables volume mute on your computer. When volume mute is enabled, no sound will come from the speakers or headphones. Selecting this Card or pressing the hot key displays the...

216 Hot Keys/TOSHIBA Cards Hot key functions 5.375 x 8.375 ver 2.3 Power plan or Fn + This TOSHIBA Card or hot key displays the power plans and cycles through the power plans. The properties of each power plan, and the power plans that are displayed by this function, are set in the Power Options win...

218 Hot Keys/TOSHIBA Cards Hot key functions 5.375 x 8.375 ver 2.3 Hibernation mode or Fn + This TOSHIBA Card or hot key places the computer into Hibernation mode. If Hibernation mode is disabled, this hot key will not respond. For more information on Hibernation mode, see “Using and configuring Hib...

220 Hot Keys/TOSHIBA Cards Hot key functions 5.375 x 8.375 ver 2.3 Display brightness Cycle through the display modes, then select the desired mode. Not all functions are supported on all models. Some systems also support an additional Swap Image Display mode. This mode is available only if the curr...

221 Hot Keys/TOSHIBA Cards Hot key functions 5.375 x 8.375 ver 2.3 Disabling or enabling wireless devices or Fn + This TOSHIBA Card or hot key enables/disables the optional wireless devices installed in your computer. The wireless modes are: ❖ Wi-Fi ® enabled—Enables just the Wi-Fi ® module. ❖ Bluet...

222 Hot Keys/TOSHIBA Cards Hot key functions 5.375 x 8.375 ver 2.3 Disabling or enabling the Toshiba Dual Pointing Device or Fn + This TOSHIBA Card or hot key enables/disables the Toshiba Dual Pointing Device. For more information on using the Toshiba Dual Pointing Device, see “Using the Toshiba Dua...

223 Hot Keys/TOSHIBA Cards Hot key functions 5.375 x 8.375 ver 2.3 Zoom (Display resolution) Keyboard hot key functions or Fn + [ Space bar ] This TOSHIBA Card or hot key switches screen resolution. Selecting this Card or pressing the hot key displays the following options: (Sample Image) Screen res...

224 5.375 x 8.375 ver 2.3 Appendix B Power Cord/Cable Connectors Your computer ships with the correct power supply for the country of purchase. This appendix shows the shapes of the typical AC power cord/cable connectors for various parts of the world. USA UL approved Canada CSA approved United King...

225 Glossary TECHNICAL NOTE: Some features defined in this glossary may not be available on your computer. Acronyms The following acronyms may appear in this user’s guide. AC alternating current BIOS basic input/output system bps bits per second CD compact disc CD-ROM compact disc read-only memory C...

Glossary 227 RAM random access memory RFI radio frequency interference RGB Red, Blue, Green light (monitor) ROM read-only memory RTC real-time clock SCSI small computer system interface SD Secure Digital SDRAM synchronous dynamic random access memory SRAM static random access memory SSD Solid State ...

Glossary 239 utility — A computer program designed to perform a narrowly focused operation or solve a specific problem. Utilities are often related to computer system management. W Web — See World Wide Web . Wi-Fi ® — A registered trademark term of the Wi-Fi Alliance that stands for Wireless Fidelit...

240 Index A AC adaptor 45 AC power (DC-IN) connecting adaptor 46 AC power light 45 Alt keys 97 Application Cards 211 audio files 135 audio features 135 B backing up files 95 battery Call2Recycle™ 128 changing 122 charge indicator light 46 , 116 charge not lasting 188 charging 47 , 114 conserving pow...