TOA U720 - Manual

Section 1A: Introducing the Sprint Mobile Broadband USB Modem 3 S e c t i o n 1 A Introducing the Sprint Mobile Broadband USB Modem In This Section ⽧ Your Sprint Mobile Broadband USB Modem ⽧ CDMA Networks ⽧ Package Contents ⽧ About This Guide This section introduces the basic features and functions ...

4 Section 1A: Introducing the Sprint Mobile Broadband USB Modem Your Sprint Mobile BroadbandUSB Modem Your Sprint Mobile Broadband USB modem connects to a USB port and functions as a wireless network EVDO device. This device allows you to: 䢇 Access your company network. 䢇 Send and receive email. 䢇 A...

Section 1A: Introducing the Sprint Mobile Broadband USB Modem 5 per second (Mbps) on the downlink and up to 1.8 Mbps on the uplink on EV-DO Rev A networks. USB EVDO Modem A USB modem (EVDO device) is a revolutionary new way to access the Internet, while delivering the most advanced multimedia stream...

6 Section 1A: Introducing the Sprint Mobile Broadband USB Modem Package Contents Your Sprint Mobile Broadband USB modem package contains the following components: 䢇 Sprint Mobile Broadband USB Modem by Novatel Wireless Ovation TM U720 䢇 Connection Cable 䢇 A Guide to Using Your Sprint Mobile Broadban...

Section 1A: Introducing the Sprint Mobile Broadband USB Modem 7 About This Guide This User Guide is designed to provide you with all the information you need to install and use your Sprint Mobile Broadband USB modem. 䢇 Section 1 (which you are reading) gives you an overview of the USB modem and its ...

Section 2 Installing the Sprint Mobile Broadband USB Modem

Section 1B: Getting Started 11 S e c t i o n 1 B Getting Started With Your Sprint Mobile Broadband USB Modem In This Section ⽧ Getting Started ⽧ The Sprint Mobile Broadband USB Modem Software ⽧ Activating and Using Sprint Service ⽧ Care and Maintenance This section outlines the basics of getting sta...

12 Section 1B: Getting Started Getting Started Before you can begin using your Sprint Mobile Broadband USB modem, you must first: 1. Install the Sprint Connection Manager software, including the Sprint Mobile Broadband USB modem driver software. 2. Activate your Sprint account (unless the USB modem ...

Section 1B: Getting Started 13 The software must be installed before you insert the Sprint Mobile Broadband USB modem for the first time. Detailed instructions are provided starting on page 18. Activating and Using Sprint Service Before using your Sprint Mobile Broadband USB modem, you must first se...

14 Section 1B: Getting Started Unless your device has been preactivated, the Sprint Connection Manager software application will automatically detect that no account has been configured when you run it for the first time. The Sprint Activation Wizard will then launch and guide you through the activa...

Section 2A: Installing the Sprint Mobile Broadband USB Modem 15 S e c t i o n 2 A Installing the Sprint Mobile Broadband USB Modem ⽧ Getting Started ⽧ Installing the Sprint Connection Manager Software ⽧ Inserting and Removing the Sprint Mobile Broadband USB Modem ⽧ Activating Your Sprint Mobile Broa...

16 Section 2A: Installing the Sprint Mobile Broadband USB Modem Getting Started Before you can use your Sprint Mobile Broadband USB modem, you must: 1. Install the Sprint Connection Manager software, located on the installation CD, onto your computer. 2. Connect the USB modem to your computer’s USB ...

Section 2A: Installing the Sprint Mobile Broadband USB Modem 17 System Requirements The Sprint Mobile Broadband USB modem is supported on the following operating systems: 䢇 Windows® 2000 䢇 Windows® XP To install and run the Sprint Mobile Broadband USB modem and accompanying software, your system req...

18 Section 2A: Installing the Sprint Mobile Broadband USB Modem Installing the Sprint Connection Manager Software Follow the instructions below to install the Sprint Connection Manager software from the installation CD. This process requires you to restart your computer at the end of the installatio...

20 Section 2A: Installing the Sprint Mobile Broadband USB Modem 9. Insert the USB connector into your computer’s USB port. (See page 22 for complete instructions on proper insertion and removal.) 10. Please wait a few moments while Windows automatically installs the necessary drivers for this device...

Section 2A: Installing the Sprint Mobile Broadband USB Modem 21 (if it has not already been activated). See “Activating Your Sprint Mobile Broadband USB Modem” on page 25. Firmware Updates The first time you attempt to connect your USB modem to your computer, Sprint Connection Manager will check to ...

22 Section 2A: Installing the Sprint Mobile Broadband USB Modem Once the USB modem is provisioned successfully, it will start IOTA (Internet Over-the-Air) Activation to update your user profile from the network settings. If the USB modem is not provisioned or out of the Sprint coverage area, the Spr...

Section 2A: Installing the Sprint Mobile Broadband USB Modem 23 When you connect the device, the following should occur: 䢇 The USB modem is powered as soon as you connect it to the computer’s USB port. 䢇 The LED indicator on the device lights up, blinks, and turnssolid green. 䢇 The Sprint Connection...

24 Section 2A: Installing the Sprint Mobile Broadband USB Modem Turning Off the Sprint Mobile Broadband USB Modem When the Sprint Mobile Broadband USB modem is connected to the computer, it has power and is trying to communicate with the network. To turn off the USB modem, Sprint Connection Manager ...

Section 2A: Installing the Sprint Mobile Broadband USB Modem 27 4. Click Next when you are asked for your device’s ESN (electronic serial number). A third window will appear, which displays your device’s ESN in the top field. 5. Carefully repeat the ESN to the Sprint Customer Service representative....

Section 2B: Sprint Connection Manager Software 29 S e c t i o n 2 B Sprint Connection Manager Software In This Section ⽧ The Sprint Connection Manager Software ⽧ The Sprint Connection Manager Software Window ⽧ LED Overview ⽧ System Tray Icons ⽧ Establishing and Terminating Connections ⽧ Sprint Conne...

30 Section 2B: Sprint Connection Manager Software The Sprint Connection Manager Software The Sprint Connection Manager software allows you to manage and monitor the connection between your Sprint Mobile Broadband USB modem and the CDMA network. Use the software to: 䢇 Determine your signal strength, ...

Section 2B: Sprint Connection Manager Software 31 Starting the Sprint Connection Manager Software To launch the Sprint Connection Manager software: 䊳 Double-click the Sprint Mobile Broadband (Novatel Wireless) desktop icon, located on your desktop. – or – Select Start > Programs > Sprint > ...

Section 2B: Sprint Connection Manager Software 33 About the Interface The following application functions are available within the main window of the Sprint Connection Manager software: 䢇 Close: Closes the interface and exits the software. 䢇 Go: Initiates a connection. 䢇 Stop: Ends or cancels a conn...

34 Section 2B: Sprint Connection Manager Software The Menu Button Clicking the Menu button, located in the upper-left corner of the interface, provides access to the Sprint Connection Manager software menu. Some menu options will remain inactive or unavailable if a connection has not been establishe...

Section 2B: Sprint Connection Manager Software 35 The Minimize and Close Buttons The Minimize button closes the window but leaves the program running. When the program is minimized, its icon in the system tray can be used to determine the device status. (See “System Tray Icons” on page 41.) Once min...

36 Section 2B: Sprint Connection Manager Software Connection Status The Sprint Connection Manager software interface provides information about your current connection status. Other messages may appear as a result of customized options. Insert your Device... If the Sprint Connection Manager software...

Section 2B: Sprint Connection Manager Software 37 Connecting In this state, Sprint Connection Manager is attempting to make a connection. During this action, the display will progress from “Connecting” to “Authenticating,” to “Authenticated.” The signal strength icon is visible and the GO button cha...

38 Section 2B: Sprint Connection Manager Software Indicator Area The indicator area displays icons that help you keep track of your signal strength and roaming status, notify you when you receive messages, and indicate whether certain options or features are enabled. The table below lists the indica...

Section 2B: Sprint Connection Manager Software 39 The GO Button The GO button is used to establish and cancel a connection. The text on the button changes during different connection stages. 䢇 GO – Ready to establish a connection. Click the button to start a connection. 䢇 Stop – Once a connection is...

40 Section 2B: Sprint Connection Manager Software LED Overview Your Sprint Mobile Broadband USB modem by Novatel Wireless, Ovation U720, has two LED lights located near the antenna of the device. The lights operate as follows: LED Behavior Indicates Off (no light) The device has no power. The device...

Section 2B: Sprint Connection Manager Software 41 System Tray Icons The Sprint Connection Manager software displays an icon in the system tray (in the lower-right portion of the display screen on your computer). The system tray icon indicates your connection status. System Tray Icons Icon Meaning Co...

42 Section 2B: Sprint Connection Manager Software Establishing and Terminating Connections The Sprint Connection Manager software interface can be used to establish and terminate connections with the Sprint Mobile Broadband USB modem by simply clicking the GO or Stop buttons. Sprint Connection Manag...

Section 2C: Menu Options 43 S e c t i o n 2 C Menu Options In This Section ⽧ Overview of Menu Items ⽧ Menu Item Details ⽧ Settings The Sprint Connection Manager’s primary menu options allow you to manage your device’s connections and settings. This chapter provides an overview and brief description ...

46 Section 2C: Menu Options Menu Item Details Alert Log The Alert Log provides a record of all alerts that have been generated while establishing and maintaining your connections and settings. You can use the Alert Log to help isolate and resolve connection issues. To display the Alert Log: 䊳 Select...

Section 2C: Menu Options 47 䢇 The duration of the connection. Deleting Records To delete all records in the Connection History: 1. From the Connection History window, click Clear . 2. You will see a prompt: “Cear all entries from the Connection History?” Click Yes to delete all records. Click No to ...

48 Section 2C: Menu Options Information obtained from the System Information sections can be used to create a report, which can be saved and then sent via email to a Sprint Customer Service representative to help them in troubleshooting your notebook. Software Updates From time to time, Sprint may r...

Section 2C: Menu Options 49 from any window within Sprint Connection Manager by pressing the ‘F1’ key on your keyboard. To access Help, select Menu > Help. About Sprint Mobile Broadband The About Sprint Mobile Broadband menu option allows you to display the Sprint Connection Manager opening splas...

50 Section 2C: Menu Options General To display the General settings options, select Menu > Settings > General . Then you can customize Sprint Connection Manager by selecting the following options: 䢇 Play Sound Effects – Select this check box to hear a clicking sound whenever an action is taken...

Section 2C: Menu Options 51 Optimization Bandwidth Optimization enhances the connection to your company’s enterprise network; it is a combination of data compression, TCP/IP optimization, and caching. This can result in a two to five times improvement in your perceived system speed, depending on you...

52 Section 2C: Menu Options Protocol Compression Select the Protocol Compression check boxes to enable compression for the following types for data: 䢇 SSL - Secure Socket Layer 䢇 FTP - File Transfer Protocol 䢇 SMTP - Simple Mail Transfer Protocol, a communications protocol used on the Internet to ro...

Section 2C: Menu Options 53 Sprint Connection Manager Settings To customize your Sprint Mobile Broadband - Novatel Wireless settings, select Menu > Settings > Sprint (connection name), and then select from the following menu options: 䢇 Always Show Welcome Screen – Select this check box if you ...

54 Section 2C: Menu Options 2. Access Menu > Settings > Sprint Mobile Broadband - Novatel Wireless . 3. Place a check mark in the check box designated Enable Network Adapter (NDIS), click Apply , and then click OK . 䢇 You may now use your device in NDIS mode and experience automatic connectivi...

Section 2C: Menu Options 55 䢇 1xRTT Only: Select the 1xRTT Only option if you would like to have Sprint Connection Manager connect to only 1xRTT networks. When you apply this option, the next time you make a connection Sprint Connection Manager will search for only 1xRTT networks. Applying your Mode...

58 Section 2C: Menu Options Applying your Roaming Preference 1. Click OK or Apply on the Settings dialog box to reset your device. When you apply your roaming preference the following dialog will appear: “Roaming setting was changed successfully. Please wait while modem is reset for the changes to t...

Section 2D: Troubleshooting Tips 61 S e c t i o n 2 D Troubleshooting Tips In This Section ⽧ Problem Causes and Suggestions ⽧ Reinstalling the Sprint Mobile Broadband USB Modem Driver ⽧ Resolving Resource Conflicts ⽧ Additional Troubleshooting Tools This section provides assistance in diagnosing and...

Section 2D: Troubleshooting Tips 63 Error: Splash Screen is Frozen The splash screen of the Sprint Connection Manager software is frozen. Error: Not in Service The Sprint Connection Manager software interface displays the message, “Not in Service.” Possible Causes Suggestions You may have a resource...

Section 2D: Troubleshooting Tips 65 Windows® 2000 To verify that the correct driver is installed: 1. Locate the existing driver. 2. Update the driver. To locate the driver: 1. Close all Windows programs and open the Control Panel by selecting Start > Settings > Control Panel . 2. Double-click ...

66 Section 2D: Troubleshooting Tips Updating the Driver 1. If the installation CD is not already in your CD-ROM drive, insert it. If the CD start-up menu appears, use the exit option in the lower-left corner of the screen to exit the menu. 2. Right-click Novatel Wireless Expedite EV-DO Modem. 3. Cli...

Section 2D: Troubleshooting Tips 69 Resolving Resource Conflicts The Sprint Mobile Broadband USB modem requires these system resources: 䢇 1 IRQ. 䢇 4096 bytes of I/O space. 䢇 2 available communications ports (one modem, one serial). If these resources are not available to the USB modem, you have a re...

70 Section 2D: Troubleshooting Tips 5. Locate the device that you want to disable: 䡲 If you want to disable an internal modem, expand the Modem tree by clicking the “+” sign to its left. 䡲 If you want to disable an infrared device, expand the Infrared Devices tree by clicking the “+” sign to its lef...

Section 2D: Troubleshooting Tips 71 䡲 If you want to disable a network card, expand the Network Adapters tree by clicking the “+” sign to its left. 6. Right click the device you want to disable, choose Disable from the pop-up menu that appears and click OK . Additional Troubleshooting Tools Connecti...

72 Section 2D: Troubleshooting Tips 2. In the file name box type a name for the CSV log file and click Save . The file name is called “Connection Log.txt” by default, however, you can name the file any descriptive name you like. Alert Log The Alert Log provides a record of all alerts that have been ...

Section 2D: Troubleshooting Tips 73 Accessing Diagnostics 䊳 Select Menu > Device Info & Diagnostics from the Sprint Connection Manager software interface. About Device Info & Diagnostics The Device Info & Diagnostics dialog box allows you to select a number of ways to troubleshoot or ...

Section 3A: Web Access 77 S e c t i o n 3 A Web Access In This Section ⽧ Web ⽧ FAQs This section provides information on accessing the Web with your USB modem, and how to personalize your Internet services. It also provides you with a list of frequently asked questions (FAQs).

78 Section 3A: Web Access Web Accessing the Web To access the Web: 1. Start Sprint Connection Manager by double-clicking the icon on your desktop. 2. Click GO to launch your data connection. 3. Once your data connection is established, you may start your browser application (for example, Internet Ex...

Section 3A: Web Access 79 FAQs How will I know when my USB modem is ready for data service? Your user name (for example, [email protected] ) will be displayed on the Sprint Connection Manager display screen. How do I sign in for the first time? You are automatically signed in to data services ...

Section 4 Technical Specifications and Regulatory Information

Section 4A: Technical Specifications 83 S e c t i o n 4 A Technical Specifications In This Section ⽧ Environmental Specifications ⽧ Mechanical Specifications ⽧ Software Specifications ⽧ Transmitter Specifications ⽧ Receiver Specifications ⽧ Hardware Specifications ⽧ Miscellaneous This section outlin...

84 Section 4A: Technical Specifications Environmental Specifications Mechanical Specifications Operating temperature 0° C to +55° C (32°F to 131° F) Storage temperature -20° C to +65° C (-4° F to 149° F) Humidity 5% to 90% over operating temperature Vibration Stability 5 Hz to 500 Hz, 0.1 octave/sec...

Section 4A: Technical Specifications 85 Software Specifications Transmitter Specifications CDMA specification EVDO Rev A Data service Support SMS (IS-637) Currently not supported IOTA Support OTAPA (IS-683A) Support PRL (preferred roaming list) Support Authentication Support NAM 1 Mobile IP Support ...

86 Section 4A: Technical Specifications Receiver Specifications Hardware Specifications Type of receiving EVDO and 1xRTT Frequency range 1930 MHZ to 1990 MHz Bandwidth 1.25 MHz Occupied bandwidth 1.25 MHz Modulation method O-QPSK/HPSK Receiver sensitivity -104 dBm Inter-modulation spurious response ...

Section 4A: Technical Specifications 87 Miscellaneous Certification & Approval FCC (parts 2, 22, & 24, SAR), UL, CDG, etc.

Section 4B: Regulatory Information 89 S e c t i o n 4 B Regulatory Information In This Section ⽧ WARNING (EMI) – United States FCC Information ⽧ WARNING (EMI) – Canada This section outlines important regulatory notices concerning your new Sprint Mobile Broadband USB modem.

90 Section 4B: Regulatory Information Regulatory Notices This device is compliant with Parts 2, 22, and 24 of the FCC Rules. Operation of this device is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interference receive...

Section 5A: Safety and Notices 95 S e c t i o n 5 A Safety and Notices In This Section ⽧ Important Notice ⽧ Safety and Hazards This section outlines important liability and safety guidelines concerning your new Sprint Mobile Broadband USB modem.

Section 5A: Safety and Notices 97 Safety and Hazards Do not operate the Sprint Mobile Broadband USB modem in areas where blasting is in progress, where explosive atmospheres may be present, near medical equipment, life support equipment, or any equipment which may be susceptible to any form of radio...

Section 5B: Terms and Conditions 99 S e c t i o n 5 B Terms and Conditions In This Section ⽧ Subscriber Agreement: General Terms and Conditions of Service ⽧ Novatel Wireless Limited Warranty and Liability This section contains the terms and conditions of service for your new Sprint Mobile Broadband ...

102 Section 5B: Terms and Conditions each line of Service that you terminate early (i.e., prior to satisfying the Term Commitment) or for each line of Service that we terminate early for good reason (for example, violating the payment or other terms of the Agreement) . Early Termination Fees are a p...

Section 5B: Terms and Conditions 105 Deposits & Returning Deposits We may at any time require a deposit, as a guarantee of payment, for you to establish or maintain Service (“Deposit”). By providing us a Deposit, you grant us a security interest for all current or future amounts owed to us. We m...

Section 5B: Terms and Conditions 109 referred to during the sales transaction, in our marketing materials, and in confirmation materials we may send to you. How We Calculate Your Charges For Billing Purposes Regular Voice Calls : We round up partial minutes of use to the next full minute. Time start...

110 Section 5B: Terms and Conditions megabyte. Bytes are rounded up to kilobytes, so you will be charged at least 1 KB for each data usage session (“data session”). Rounding occurs at the end of each data session, and sometimes during a data session. Depending on your data Services, usage may be cha...

Section 5B: Terms and Conditions 111 also include other important notices (for example, changes to this Agreement, to your Service, legal notices, etc.) . Your paper bill may not include individual call detail. Your call detail is available online. Paper bills with call detail may be subject to an a...

112 Section 5B: Terms and Conditions taxes or government mandated charges; they’re charges we choose to collect from you. Surcharges are subject to change, sometimes on a monthly or quarterly basis . Examples of Surcharges include, but are not limited to: Universal Service Fund, E911, Federal Progra...

114 Section 5B: Terms and Conditions 911 Or Other Emergency Calls Public Safety Officials advise that when making 911 or other emergency calls, you should always be prepared to provide your location information . Unlike traditional whirling phones, depending on a number of factors (e.g., whether you...

Index 121 Index Numerics 1xEV-DO network 4 A Activation Wizard 25Alert Log 46, 72 B Bandwidth Optimization 51 C CDMA Networks 4Close Button 35Connection History 46, 71Connection Preferences 54Connection Status 36 D Detail Drawer 32Device Info & Diagnostics 47Disable a Device 69Driver Installatio...