Page 3 - Contents; About this guide
Contents 3 Contents 1 About this guide Audience assumptions .............................................................................................................................. 5 Technician notes .................................................................................................
Page 4 - Diagnostic tools
Contents 4 BBWC assembly .................................................................................................................................... 44 SCSI backplane ...............................................................................................................................
Page 5 - About this guide; Audience assumptions; Service Quick Reference Guide
About this guide 5 1 About this guide This maintenance and service guide can be used for reference when servicing the HP ProLiant DL585 Server. WARNING! To reduce the risk of personal injury from electric shock and hazardous energy levels, only authorized service technicians should attempt to repair...
Page 6 - Integrated Management Log; For the name of the nearest HP authorized reseller:
About this guide 6 Integrated Management Log The server includes an integrated, nonvolatile management log that contains fault and management information. The contents of the Integrated Management Log (IML) can be viewed with HP SIM. Telephone numbers For the name of the nearest HP authorized resell...
Page 7 - Illustrated parts catalog; Customer self-repair program
Illustrated parts catalog 7 2 Illustrated parts catalog Customer self-repair program The HP customer self-repair program offers you the fastest service under either warranty or contract. It enables HP to ship replacement parts directly to you so that you can replace them. Using this program, you can...
Page 8 - Figure 1; Mechanical components exploded view; Mechanical components spare parts list; Mechanical components spare parts list
Illustrated parts catalog 8 Mechanical components exploded view Figure 1 Mechanical components exploded view Mechanical components spare parts list Table 1 Mechanical components spare parts list Item Description Assembly number Modified assembly number Spare part number Modified spare part number Cu...
Page 10 - Figure 2; System components exploded view; System components spare parts list; System components spare parts list
Illustrated parts catalog 10 System components exploded view Figure 2 System components exploded view System components spare parts list Table 2 System components spare parts list Item Description Assembly number Modified assembly number Spare part number Modified spare part number Customer self-rep...
Page 13 - **Mixing processor speeds or cache sizes is not supported
Illustrated parts catalog 13 Table 2 System components spare parts list Item Description Assembly number Modified assembly number Spare part number Modified spare part number Customer self-repair (Yes/No) 37 1-GB, PC3200 (DDR SDRAM)* 373029-051‡ See requirement 373029-851 378914-001‡ See requirement...
Page 14 - Removal and replacement procedures; Safety considerations; Electrostatic discharge; Preparation procedures
Removal and replacement procedures 14 3 Removal and replacement procedures You need the following items for some procedures: • Torx T-15 tool • Flathead screwdriver • Diagnostics Utility on the HP SmartStart CD Safety considerations Before performing service procedures, review the following safety i...
Page 15 - Power down the server.; Powering down the server; Back up the server data.
Removal and replacement procedures 15 IMPORTANT: If you are performing service procedures in an HP, Compaq branded, or third-party rack cabinet, you can use the locking feature of the rack rails to support the server and gain access to internal components. For more information about telco rack solut...
Page 16 - The system is now without power.; Locating and removing the Torx T-15 tool; Locate the Torx T-15 tool on the back of the server.; Figure 4; Removing the Torx T-15 tool; Extending the server from the rack; Figure 5; Loosening the front panel thumbscrews
Removal and replacement procedures 16 The system is now without power. Locating and removing the Torx T-15 tool Many hardware procedures in the server are toolless, but a few require the removal of Torx T-15 screws that have been installed for shipping or security reasons. A Torx T-15 tool ships wit...
Page 17 - Figure 6; Figure 7; Sliding the server into the rack
Removal and replacement procedures 17 2. Extend the server on the rack rails until the server rail-release latches engage. Figure 6 Extending the server from the rack WARNING! Be careful when pressing the rail-release levers and sliding the component into or out of the rack. The sliding rails could ...
Page 18 - cool before touching.; Figure 8; Removing the access panel; Installing the access panel; Push down on the latch. The access panel slides to a closed position.
Removal and replacement procedures 18 Removing the access panel WARNING! Pressing the Power On/Standby button sets the server to the standby position, which removes power from most areas of the server. However, portions of the power supply and some internal circuitry remain active until the AC power...
Page 19 - Removing the server from the rack; Figure 9
Removal and replacement procedures 19 Removing the server from the rack WARNING! The server is very heavy, up to 44.5 kg (98 lb). To reduce the risk of personal injury or damage to the equipment: • Remove all hot-plug power supplies to reduce the weight of the server before lifting it. • Observer lo...
Page 20 - Processor memory boards; Processor memory board population guidelines; Table 3
Removal and replacement procedures 20 Processor memory boards The server supports up to four processor memory boards with AMD® Opteron™ processors. CAUTION: Processor memory boards 1 and 2 must always be installed. The system will not boot if either board is missing. CAUTION: Update the ROM to be su...
Page 21 - PPM
Removal and replacement procedures 21 4. Remove the processor memory board. Figure 11 Removing a processor memory board Reverse the steps to install a processor memory board. PPM To remove a Power Processor Module (PPM): 1. Power down the server. See “Powering down the server” earlier in this chapte...
Page 22 - Processor; Removing a processor; Remove the processor heatsink.; Installing a processor; Align the processor with the socket.
Removal and replacement procedures 22 Processor Removing a processor 1. Power down the server. See “Powering down the server” earlier in this chapter. 2. Extend the server from the rack. See “Extending the server from the rack” earlier in this chapter. 3. Remove the access panel. See “Removing the a...
Page 23 - Install the processor memory board.
Removal and replacement procedures 23 3. Set the processor into the ZIF socket, and hold it in place while closing and latching the socket lever. Verify that the processor is fully seated in the socket. CAUTION: Failure to fully seat and latch the processor in the ZIF socket can result in damage to ...
Page 24 - Memory options; Minimum memory requirements; speed will be 266 MHz.; Table 4; Processor memory board memory banks
Removal and replacement procedures 24 Memory options Minimum memory requirements • Two DIMMs must be installed in bank 1 on the processor memory board in slot two. • All DIMMs on a processor memory board must have the same part number. NOTE: Processor memory boards in slots 1, 3, and 4 can be instal...
Page 25 - Four DIMM slots; Table 5; Processor memory board memory banks with four DIMM slots; Removing a DIMM
Removal and replacement procedures 25 Figure 16 Four DIMM slots Table 5 Processor memory board memory banks with four DIMM slots Slot Bank 5–6 Bank 1 7–8 Bank 2 Removing a DIMM 1. Power down the server. See “Powering down the server” earlier in this chapter. 2. Extend the server from the rack. See “...
Page 26 - Hard drive blanks; Drive replacement precautions
Removal and replacement procedures 26 Hard drive blanks To remove a hard drive blank: 1. Push the sliding release button to unlock the blank . 2. Pull the drive blank out of the drive cage . Figure 18 Removing a drive blank NOTE: Keep the blank for future use. Reverse the steps to replace a drive bl...
Page 27 - Hot-plug SAS or SATA hard drives
Removal and replacement procedures 27 CAUTION: Remove or replace a hard drive only when the drive failure LED is amber. Data loss can occur if a drive is removed when the drive online LED is green. See “Hot-plug SCSI hard drive LEDs” in Chapter 4, “Server component identification,” for more informat...
Page 28 - SAS or SATA hard drive cage
Removal and replacement procedures 28 • The system automatically sets all drive numbers. • If only one hard drive is used, install it in the bay with the lowest number. • Hard drives must be SFF types. • Drives must be the same capacity to provide the greatest storage space efficiency when drives ar...
Page 29 - Power transfer board
Removal and replacement procedures 29 5. Remove the screws securing the hard drive cage. Figure 22 Removing the hard drive cage screws 6. Slowly pull the SAS hard drive cage out of the server until there is enough room to reach behind the SAS hard drive cage. 7. Disconnect all cables from the back o...
Page 30 - Removing the power transfer board
Removal and replacement procedures 30 Figure 24 Removing the power transfer board Reverse the steps to replace the power transfer board.
Page 31 - Power supply blank
Removal and replacement procedures 31 Power supply blank To remove a power supply blank: 1. Press the lever-release button on the handle of the power supply blanks . 2. Pull on the lever to release the blank . 3. Remove the power supply blank from the server . Figure 25 Removing a power supply blank...
Page 32 - Hot-plug power supplies; Press the lever-release button on the handle of the power supply.
Removal and replacement procedures 32 Hot-plug power supplies For information on power supply diagnosis, see “Hot-plug power supply LEDs” in Chapter 4, “Server component identification.” CAUTION: Do not remove a hot-plug power supply unless two power supplies are installed. If a second power supply ...
Page 33 - Universal media drives
Removal and replacement procedures 33 Hot-plug fans The server supports redundant hot-plug fans in a 7+1 configuration. To replace a hot-plug fan: 1. Extend the server from the rack. See “Extending the server from the rack” earlier in this chapter. 2. Remove the access panel. See “Removing the acces...
Page 34 - Removing a drive from bay 1
Removal and replacement procedures 34 Figure 28 Removing a drive from bay 1 Figure 29 Removing a drive from bay 2 To replace a universal media drive, slide the drive into the slot until it engages the connector. IMPORTANT: For the diskette drive to be bootable, it must be installed in the top univer...
Page 35 - Front bezel; To remove the front bezel:
Removal and replacement procedures 35 Front bezel To remove the front bezel: 1. Power down the server. See “Powering down the server” earlier in this chapter. 2. Extend the server from the rack. See “Extending the server from the rack” earlier in this chapter. 3. Remove the access panel. See “Removi...
Page 36 - Power button/LED assembly; To remove the power button/LED assembly:
Removal and replacement procedures 36 Power button/LED assembly To remove the power button/LED assembly: 1. Power down the server. See “Powering down the server” earlier in this chapter. 2. Extend the server from the rack. See “Extending the server from the rack” earlier in this chapter. 3. Remove t...
Page 37 - Expansion boards; Table 6; PCI-X expansion slots and buses
Removal and replacement procedures 37 Expansion boards The server supports the installation of PCI and PCI-X expansion boards. • PCI 33 MHz and 66 MHz • PCI-X 66 MHz, 100 MHz, and 133 MHz Figure 33 PCI-X expansion slots and buses Table 6 PCI-X expansion slots and buses Item Slot Bus Description 1 Sl...
Page 38 - Performance balancing; PCI Bus Numbering in a; PCI-X expansion boards
Removal and replacement procedures 38 Performance balancing Balancing is the paired arrangement of expansion boards for optimal performance based on the bus architecture of the expansion slots. Properly balancing the boards across buses can improve performance. To balance expansion boards: • Populat...
Page 39 - SCSI cables; To remove the SCSI cables:
Removal and replacement procedures 39 SCSI cables To remove the SCSI cables: 1. Power down the server. See “Powering down the server” earlier in this chapter. 2. Extend the server from the rack. See “Extending the server from the rack” earlier in this chapter. 3. Remove the access panel. See “Removi...
Page 40 - Front fan cage; To remove the front fan cage:
Removal and replacement procedures 40 Front fan cage To remove the front fan cage: 1. Power down the server. See “Powering down the server” earlier in this chapter. 2. Extend the server from the rack. See “Extending the server from the rack” earlier in this chapter. 3. Remove the access panel. See “...
Page 41 - Remove the SCSI cables. See “SCSI cables” earlier in this chapter.
Removal and replacement procedures 41 Pass-through board To remove the pass-through board: 1. Power down the server. See “Powering down the server” earlier in this chapter. 2. Extend the server from the rack. See “Extending the server from the rack” earlier in this chapter. 3. Remove the access pane...
Page 42 - QuickFind diagnostic display board and lightpipe; To remove the QuickFind diagnostic display board and lightpipe:
Removal and replacement procedures 42 QuickFind diagnostic display board and lightpipe To remove the QuickFind diagnostic display board and lightpipe: 1. Power down the server. See “Powering down the server” earlier in this chapter. 2. Extend the server from the rack. See “Extending the server from ...
Page 43 - Rear fan cage; To remove the rear fan cage:
Removal and replacement procedures 43 Rear fan cage To remove the rear fan cage: 1. Power down the server. See “Powering down the server” earlier in this chapter. 2. Extend the server from the rack. See “Extending the server from the rack” earlier in this chapter. 3. Remove the access panel. See “Re...
Page 44 - BBWC assembly; must
Removal and replacement procedures 44 BBWC assembly IMPORTANT: The Battery-Backed Write Cache Enabler (BBWCE) and the 5i Plus BBWC Module must be removed together with the cable connected to save the data in the cache. Unplugging the cable deletes all the data in the cache. To remove the BBWC assemb...
Page 45 - SCSI backplane; To remove the SCSI backplane:
Removal and replacement procedures 45 SCSI backplane To remove the SCSI backplane: 1. Extend the server from the rack. See “Extending the server from the rack” earlier in this chapter. 2. Power down the server. See “Powering down the server” earlier in this chapter. 3. Unseat all the hot-plug SCSI h...
Page 46 - System battery; Do not attempt to recharge the battery.
Removal and replacement procedures 46 System battery WARNING! This server contains an internal lithium manganese dioxide or vanadium pentoxide battery. A risk of fire and burns exists if the battery is not handled properly. To reduce the risk of personal injury: • Do not attempt to recharge the batt...
Page 48 - System board; To remove the system board:
Removal and replacement procedures 48 System board To remove the system board: 1. Power down the server. See “Powering down the server” earlier in this chapter. 2. Remove all power supplies. See “Hot-plug power supply” earlier in this chapter. NOTE: Label the individual hard drives before pulling th...
Page 50 - AC filter cable assembly
Removal and replacement procedures 50 AC filter cable assembly The AC filter cable assembly consists of two cables leading from separate power supply input connectors near the front of the chassis and ending in an AC filter and inlets at the rear of the chassis. To remove the AC filter cable: 1. Pow...
Page 52 - Removing the AC filters
Removal and replacement procedures 52 21. Slide the assembly into the chassis, and then lift the assembly out of the chassis . Figure 49 Removing the AC filters Reverse the steps to replace the AC filter cable assembly.
Page 53 - Re-entering the server serial number; sticker located on the chassis.
Removal and replacement procedures 53 Re-entering the server serial number After replacing the system board or clearing the NVRAM, re-enter the server serial number. 1. To access RBSU, press the F9 key when prompted during POST. 2. Select the System Options menu. 3. Select Serial Number . The follow...
Page 54 - Diagnostic tools; Table 7
Diagnostic tools 54 4 Diagnostic tools Table 7 Diagnostic tools Tool Description How to run the tool Array Diagnostics Utility (ADU) ADU is designed to run on all ProLiant systems that support HP array controllers. ADU collects information about the array controllers in the system and generates a li...
Page 56 - Server component identification; Connectors; Rear panel; Table 8; Rear panel components
Server component identification 56 5 Server component identification This chapter explains the location and function of system connectors, internal and external LEDs, and system switches. Connectors Use this section to identify system connectors for service procedures. Rear panel Figure 50 Rear pane...
Page 57 - Table 9; SCSI backplane board connectors
Server component identification 57 SCSI backplane Figure 51 SCSI backplane board connectors Table 9 SCSI backplane board connectors Item Description 1 SCSI channel A 2 SCSI simplex/duplex switch (default = duplex) 3 SCSI channel B
Page 58 - DIMM slots; Processor and PPM
Server component identification 58 DIMM slots Figure 52 DIMM slots Table 10 Processor memory board memory banks Slot Bank 1–2 Bank 1 3–4 Bank 2 5–6 Bank 3 7–8 Bank 4 Processor and PPM Figure 53 Processor and PPM Table 11 Processor and PPM Item Description 1 PPM 2 Processor and heatsink
Page 59 - LEDs; Front panel; Front panel LEDs
Server component identification 59 LEDs The server contains several sets of LEDs that indicate the status and settings of hardware components. Front panel Figure 54 Front panel LEDs Table 12 Front panel LEDs Item Description Status 1 Unit ID Blue = Activated Blue flashing = System being managed remo...
Page 60 - QuickFind diagnostic display; QuickFind diagnostic display LEDs
Server component identification 60 QuickFind diagnostic display Figure 55 QuickFind diagnostic display LEDs Table 13 Quickfind diagnostic display LEDs Item Description Status Action 1 Fan Off = Normal On = Attention required Be sure the fan is installed and seated properly. If the fan is installed a...
Page 61 - Quickfind diagnostic display LEDs; Hot-plug SCSI hard drives; Hot-plug SCSI hard drive LEDs
Server component identification 61 Table 13 Quickfind diagnostic display LEDs Item Description Status Action 7 I/O power fault Off = Normal On = Attention required A power fault on the system I/O board occurred. If the problem persists, replace the system I/O board. 8 Therm trip Off = Normal On = At...
Page 63 - Hot-plug SAS or SATA hard drive LEDs; Hot-plug SAS or SATA hard drive LED combinations
Server component identification 63 Hot-plug SAS or SATA hard drives Figure 57 Hot-plug SAS or SATA hard drive LEDs Table 16 Hot-plug SAS or SATA hard drive LEDs Item Description Status 1 Fault/UID status Amber = Drive failure Flashing Amber = Fault-process activity Blue = Unit identification is acti...
Page 65 - The hot-plug fan LED indicates the following conditions:; Hot-plug power supply LEDs
Server component identification 65 Hot-plug fans Figure 58 Hot-plug fan LED The hot-plug fan LED indicates the following conditions: Table 18 Hot-plug fan LED LED status Description Off Power is not applied to the fan Green Power is applied to the fan Amber Fan failure Hot-plug power supplies Figure...
Page 66 - NIC; NIC LEDs
Server component identification 66 Table 19 Hot-plug power supply LEDs (1) Power LED status (green) (2) Fault LED status (amber) Description Blinking Off AC power present System in standby mode On Off Power supply on and working properly On Blinking Power supply current limit exceeded NIC Figure 60 ...
Page 67 - BBWCE; BBWCE LEDs
Server component identification 67 BBWCE Figure 61 BBWCE LEDs NOTE: The battery takes 24 hours to charge for the first time. Table 21 BBWCE LEDs Server status LED color LED status Battery module status Server is on and has normal run time. Green (2) On Fast charging — Green (2) Off Trickle charging ...
Page 68 - Internal diagnostic display; Internal diagnostic display LEDs and switches
Server component identification 68 Internal diagnostic display Figure 62 Internal diagnostic display LEDs and switches Table 22 Internal diagnostic display switches Item Switch 1 Switch 2 Description Port 84 Off Off For more information on Port 84, see the Port 84 diagnostic codes that occur during ...
Page 69 - System board switches; The server has three switch banks:
Server component identification 69 System board switches Some server operations, including adding or removing a component or changing a security feature, require that you reconfigure a system switch. If the system configuration is incorrect, the server might not work properly and you might receive e...
Page 70 - is powered up, NVRAM configuration is invalidated.
Server component identification 70 Table 23 System maintenance switch (SW3) Position Default Function Description Settings 5 Off Password disable Enables or disables password protection. Open (off) Power-on password is enabled. Closed (on) Power-on password is disabled. 6 Off Configuration validatio...
Page 72 - Non-maskable interrupt switch; NMI switch; Rear unit identification LED switch
Server component identification 72 Non-maskable interrupt switch Crash dump analysis is an essential part of eliminating reliability problems such as hangs or crashes in operating systems, device drivers, and applications. Crashes can freeze a system, requiring you to do a hard reset. Resetting the ...
Page 73 - Troubleshooting; HP Servers Troubleshooting Guide
Troubleshooting 73 6 Troubleshooting This chapter provides specific troubleshooting information for the server. Use it to find details about server startup and operation errors. For information on LEDs and switches specific to the server, see Chapter 4, “Server component identification.” For a more ...
Page 74 - If the server does not start
Troubleshooting 74 If the server does not start This section provides systematic instructions on what to try and where to go for help for the most common problems encountered during initial POST. The server must first complete this test each time you power up, before it can load the operating system...
Page 75 - Diagnostic steps; Is the system power LED green?
Troubleshooting 75 Diagnostic steps If the server does not power up or powers up but does not complete POST, answer the questions in Table 27 to determine appropriate actions based on the symptoms observed. The flow of questions reflects the usual flow of events during a power-on sequence. A flow ch...
Page 76 - Is the external health LED green?; Is the internal health LED green?
Troubleshooting 76 Table 29 Is the system power LED green? Answer Possible reasons Possible solutions — A power supply problem exists. The power supply may not be connected or inserted properly, it may have a damaged connector, or it may have failed. Be sure that the power supply is undamaged, the p...
Page 78 - Is the monitor displaying information?
Troubleshooting 78 Table 31 Is the internal health LED green? Answer Possible reasons Possible solutions — PPM or board power fault Inspect the QuickFind diagnostic display panel to determine if one of the PPMs, processor memory boards, or system board has experienced a power fault. Ensure that all ...
Page 80 - Problems after initial boot; See the
Troubleshooting 80 Problems after initial boot After the server has passed POST, you might still encounter errors, such as an inability to load the operating system. Use Table 33 to troubleshoot server installation problems that occur after the initial boot. See the HP Servers Troubleshooting Guide ...
Page 81 - HP
Troubleshooting 81 Table 33 Problems after initial boot Problem Possible reasons Possible solutions — Problem was encountered with hardware added to a new configure-to-order system (where available). You must complete the factory-installed operating system software installation before adding new har...
Page 82 - Troubleshooting a failed processor; Two-processor memory board configuration
Troubleshooting 82 Troubleshooting a failed processor The AMD HyperTransport™ link architecture links multiple processors. When a processor failure occurs, the root cause of the problem can be either a failed HyperTransport link or a failed processor. A failed processor or failed HyperTransport link...
Page 83 - Other information resources; See the following additional information for help.; website at
Troubleshooting 83 Other information resources See the following additional information for help. Table 34 Troubleshooting resources Resource Description HP Servers Troubleshooting Guide This guide is a resource for obtaining troubleshooting information that is beyond the scope of this document. It ...
Page 84 - Specifications; Server specifications
Specifications 84 Specifications Server specifications Table 35 Server specifications Feature Units Dimensions Height 17.5 cm (6.88 in) Depth 69.2 cm (27.25 in) Width 46.3 cm (19.0 in) Weight 30.8 kg, minimum (68 lb, minimum) 44.5 kg, maximum (98 lb, maximum) High-line voltage requirements Rated inp...
Page 85 - Index
Index 85 Index A AC filter cable, 50 AC power supply. See hot-plug power supply access panel: installing, 18; removing, 18 additional information, 5 ADU. See Array Diagnostics Utility Array Diagnostics Utility (ADU), 54 ASR-2. See Automatic Server Recovery-2 Automatic Server Recovery-2 (ASR-2), 54 B...
