Page 2 - VoIP Cable Modem User’s Guide; Overview; Introduction; This guide contains the following topics.; Topic See; For Information
4004041 Rev A WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide 1 WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide Overview Introduction Welcome to the world of high-speed Internet and high quality digital telephone service. Your new WebSTAR™ Model DPX2203™ or Model EPX2203™ Cable Mod...
Page 3 - Section A; This section contains the following topic.; IMPORTANT RULES FOR SAFE OPERATION
2 WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide 4004041 Rev A Section A IMPORTANT RULES FOR SAFE OPERATION Overview Introduction This section provides important safety instructions that you must read and follow. In this Section This section contains the following topic. Topic See Page IMP...
Page 4 - Note to Installer; AVIS; Read and Retain These Instructions; warning and caution symbols that are affixed to this equipment.; Cleaning the Equipment; WARNING: Avoid personal injury and damage to this equipment. An
4004041 Rev A WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide 3 IMPORTANT RULES FOR SAFE OPERATION Note to Installer CAUTION RISK OF ELECTRIC SHOCK DO NOT OPEN AVIS Note to CATV System Installer This reminder is provided to call the CATVsystem installer’s attention to Article 820-40of the N...
Page 5 - IMPORTANT RULES FOR SAFE OPERATION,; Continued; Do not place this equipment in any of the locations that follow:
4 WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide 4004041 Rev A IMPORTANT RULES FOR SAFE OPERATION, Continued Accessories Do not use accessories with this equipment unless recommended by your cable service provider. Ventilation This equipment has openings for ventilation that protect it fro...
Page 6 - Power Cord Protection
4004041 Rev A WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide 5 IMPORTANT RULES FOR SAFE OPERATION, Continued Power Cord Protection Arrange all power cords so that people cannot walk on the cords, place objects on the cords, or place objects against the cords, which can damage the cords. Pa...
Page 7 - Section B; This section contains the following topics.; Check Your Equipment
6 WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide 4004041 Rev A Section B Before You Begin Overview Introduction When you receive your WebSTAR Cable Modem, you should check the cable modem equipment and accessories to verify that each item is in the carton and that each item is undamaged. T...
Page 8 - Equipment Checklist; One WebSTAR Cable Modem
4004041 Rev A WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide 7 Check Your Equipment Equipment Checklist Before you install your cable modem, check the items in the carton. The carton contains the following items: • One WebSTAR Cable Modem • One Ethernet cable (CAT5/RJ-45) • One USB cable •...
Page 9 - Section C; WebSTAR Cable Modem Front Panel
8 WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide 4004041 Rev A Section C Front and Back Panel Components Overview Introduction This section provides descriptions of the DPX2203 or EPX2203 front and back panel components and the functions of the lights on the front panel. In this Section Th...
Page 10 - Front Panel Components; LINE 1 – Telephone line 1 status light
4004041 Rev A WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide 9 WebSTAR Cable Modem Front Panel Front Panel Components The following illustration describes the lights on the front panel of the cable modem. by Scientific-Atlanta, Inc. PO WE R RE CE IVE DA TA SE ND CA BL E PC LIN E 1 LIN E 2 ...
Page 11 - WebSTAR Cable Modem Back Panel; Back Panel Components; CAUTION: This button is for maintenance; CAUTION: Do not connect your PC to both; the Ethernet and USB ports at the same time.
10 WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide 4004041 Rev A WebSTAR Cable Modem Back Panel Back Panel Components The following illustration describes the back panel components of the cable modem. LINE 2 LINE 1 TELEPHONY POWER 12 VDC RESET ETHERNET CABLE USB T10702 1 4 3 5 6 2 1 POWER -...
Page 12 - Functions of the Front Panel Lights; Initial Power Up, Calibration, and Registration
4004041 Rev A WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide 11 Functions of the Front Panel Lights Initial Power Up, Calibration, and Registration The following chart illustrates the sequence of steps and the corresponding appearance of the front panel lights on the cable modem during pow...
Page 13 - Functions of the Front Panel Lights,; Normal Operations
12 WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide 4004041 Rev A Functions of the Front Panel Lights, Continued Normal Operations The following chart illustrates the appearance of the front panel lights on the cable modem during normal operations. Front Panel Lights During Normal Operations...
Page 14 - Special Conditions
4004041 Rev A WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide 13 Functions of the Front Panel Lights, Continued Special Conditions The following chart describes the appearance of the front panel lights on the cable modem during special conditions to show that you have been denied network ac...
Page 15 - Section D; Internet Service: Overview
14 WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide 4004041 Rev A Section D Internet Service Installation Internet Service: Overview Introduction This section provides information and procedures to assist you in placing, installing, configuring, operating, and troubleshooting your DPX2203 or...
Page 16 - Internet Service: Before You Begin; Contacting Your Local Cable Service Provider; The serial number of the modem; Selecting a Location for Your Modem; Airflow around the cable modem should not be restricted.
4004041 Rev A WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide 15 Internet Service: Before You Begin Contacting Your Local Cable Service Provider You need to set up an Internet access account with your local cable service provider in order to use your cable modem. When you contact your cable...
Page 17 - Internet Service: System Requirements; Minimum System Requirements for PCs; A PC with a Pentium MMX 133 processor or greater; Minimum System Requirements for Macintosh; A master USB port installed on your PC
16 WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide 4004041 Rev A Internet Service: System Requirements Introduction This section provides hardware and software requirements for connecting your cable modem to a PC for high-speed Internet service. Minimum System Requirements for PCs • A PC wi...
Page 18 - Internet Service: Install the Cable Modem; Installation Diagram; provider for further assistance.
4004041 Rev A WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide 17 Internet Service: Install the Cable Modem Installation Diagram The following diagram illustrates one of the various connection options that are available to you. LINE 2 L INE 1 TELEPHONY POWER 12 VDC RESET ETHERNET CABLE USB P...
Page 19 - Internet Service: Install the Cable Modem,; Installing the Modem for High-Speed Data Service; WARNING: To avoid personal injury or damage to your equipment,; Power off your PC and unplug it from the power source.; Connect the active RF coaxial cable to the CABLE IN connector.
18 WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide 4004041 Rev A Internet Service: Install the Cable Modem, Continued Installing the Modem for High-Speed Data Service The following installation procedures explain how to set up and configure your cable modem if you plan to use high-speed dat...
Page 20 - Result: The Control Panel window opens.
4004041 Rev A WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide 19 Internet Service: Configure TCP/IP Introduction This section contains instructions for configuring the WebSTAR Cable Modem to run in Microsoft Windows or Macintosh environments. In addition, the TCP/IP protocol in a Microsoft ...
Page 21 - the; DNS Configuration tab, and then select Disable DNS.; The computer restarts.; Renewing the IP Address for Microsoft Windows 95, 98, 98SE, and ME
20 WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide 4004041 Rev A Internet Service: Configure TCP/IP, Continued 11. Click the DNS Configuration tab, and then select Disable DNS. 12. Click OK. Result: The Copying Files window opens. 13. When the system finishes copying the files, click OK. 14...
Page 22 - Result: The Local Area Connection Status window opens.; Microsoft Windows XP; Start, select Connect to, and choose Show all connections. The; Network Connections window opens.; LAN or High-Speed Internet section, double-click the Local Area
4004041 Rev A WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide 21 Internet Service: Configure TCP/IP, Continued Microsoft Windows 2000 Follow these steps to install and configure the TCP/IP protocol for Microsoft Windows 2000 environments. 1. Click Start, select Settings, and choose Network ...
Page 23 - Macintosh; Advanced in the User Mode window, and then click OK.; Is there a Hardware Address listed in this window?; If no, you must power down your Macintosh.
22 WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide 4004041 Rev A Internet Service: Configure TCP/IP, Continued Macintosh Follow these steps to verify that the TCP/IP communications protocol and an Ethernet device are installed on your Macintosh computer. 1. Click the Apple icon in the upper...
Page 24 - Internet Service: Install USB Drivers; USB Cable Modem Driver Installation Disk into the CD-ROM; The Copying Files window opens.
4004041 Rev A WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide 23 Internet Service: Install USB Drivers Introduction This section contains instructions for installing the WebSTAR cable modem USB drivers if your PC is equipped with a USB interface and a Microsoft Windows 98, 98SE, ME, 2000, o...
Page 27 - Internet Service: Frequently Asked Questions; Q. What if I don’t subscribe to cable TV?
26 WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide 4004041 Rev A Internet Service: Frequently Asked Questions Introduction This section provides answer to frequently asked questions about cable modem Internet service. For questions about cable modem telephone service, see Telephone Service:...
Page 28 - Internet Service: Troubleshooting; Common Troubleshooting Suggestions; The modem does not register an Ethernet connection.
4004041 Rev A WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide 27 Internet Service: Troubleshooting Common Troubleshooting Suggestions The modem does not register an Ethernet connection. Even new computers do not always have Ethernet capabilities. Be sure to verify that your computer has a 1...
Page 29 - Check and Correct
28 WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide 4004041 Rev A Internet Service: Troubleshooting, Continued Check and Correct If your cable modem does not operate as expected, the following tips may help. If you need further assistance, contact your cable service provider. • Verify that t...
Page 30 - Section E; Telephone Service: Overview
4004041 Rev A WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide 29 Section E Telephone Service Installation Telephone Service: Overview Introduction This section provides procedures to assist you in placing, installing, configuring, operating, and troubleshooting your DPX2203 or EPX2203 Cable...
Page 31 - Telephone Service: Before You Begin
30 WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide 4004041 Rev A Telephone Service: Before You Begin Contacting Your Local Cable Service Provider You need to set up a telephone account with your local cable service provider in order to use your cable modem for telephone service. When you co...
Page 33 - Telephone Service: Telephone Requirements; Important: Pulse dialing is not supported.; Telephone Wiring Requirements
32 WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide 4004041 Rev A Telephone Service: Telephone Requirements Introduction This section provides hardware and software requirements for utilizing your cable modem for telephone service. Number of Telephone Devices The RJ-11 telephone-style connec...
Page 34 - Telephone Service: Install the Cable Modem; network. A fee may be charged for this service.
4004041 Rev A WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide 33 Telephone Service: Install the Cable Modem Introduction The cable modem can be used to provide telephone service for one or two telephone lines. This section describes how to connect a single telephone, fax machine, analog tel...
Page 35 - Telephone Service: Install the Cable Modem,
34 WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide 4004041 Rev A Telephone Service: Install the Cable Modem, Continued Installation Diagram The following diagram illustrates one of the various connection options that are available to you. LINE 2 L INE 1 TELEPHONY POWER 12 VDC RESET ETHERNET...
Page 36 - Installing the Cable Modem
4004041 Rev A WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide 35 Telephone Service: Install the Cable Modem, Continued Installing the Cable Modem Follow these steps to install the cable modem to provide telephone service. 1. Connect a telephone, fax machine, or analog modem to each of the a...
Page 37 - Telephone Service: Frequently Asked Questions; cable modem to make and receive phone calls?
36 WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide 4004041 Rev A Telephone Service: Frequently Asked Questions Introduction This section provides answers to frequently asked questions regarding cable modem telephone service. For questions about cable modem internet service, see Internet Ser...
Page 38 - Telephone Service: Troubleshooting; The modem does not register a cable connection.
4004041 Rev A WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide 37 Telephone Service: Troubleshooting Common Troubleshooting Suggestions The modem does not register a cable connection. • The modem works with a standard, 75-ohm, RF coaxial cable. If you are using a different cable, your cable ...
Page 39 - Notices; Trademarks
38 WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide 4004041 Rev A Notices Trademarks Scientific-Atlanta and the Scientific-Atlanta ARCs logo are registered trademarks of Scientific-Atlanta, Inc. WebSTAR, DPX2203, EPX2203, and “Bringing the Interactive Experience Home” are trademarks of Scien...
Page 40 - FCC Compliance; United States FCC Compliance; Reorient or relocate the receiving antenna.; FCC Declaration of Conformity; WebSTAR Cable Modem
4004041 Rev A WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide 39 FCC Compliance United States FCC Compliance Note: This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasona...
Page 41 - Canada EMI Regulation
40 WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide 4004041 Rev A FCC Compliance, Continued Canada EMI Regulation This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada. FCC Part 68 The Federal Communicat...
Page 43 - If You Need Technical Assistance
42 WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide 4004041 Rev A For Information If You Need Technical Assistance If you need technical assistance, contact your cable service provider. © 2003 Scientific-Atlanta, Inc. All rights reserved.
