Page 3 - Worldwide Contact Details
PN: 9001163B Worldwide Contact Details International Headquarters Americas SATO INTERNATIONAL PTE. LTD 438A Alexandra Road #05-01/04, Alexandra Technopark, Singapore 119967 Phone: 65-6271-2122 Fax : 65-6271-2151 Email: [email protected] SATO INTERNATIONAL AMERICA, INC. (Regional HQ) 10350 Nations F...
Page 4 - TABLE OF CONTENTS; INTRODUCTION
GL408-412e Operator’s Manual TABLE OF CONTENTS INTRODUCTION About This Manual 1-2 General Description 1-3 Control Features 1-4 TECHNICAL DATA Physical Characteristics 2-2 Enviromental 2-2 Power 2-2 Processing 2-2 Command 2-2 Interface Modules 2-2 Print 2-2 Sensing 2-3 Media 2-3 Ribbon 2-3 Regulatory...
Page 5 - PRINTER CONFIGURATION; Printer Configuration; Menu Definition Tables
GL408-412e Operator’s Manual PRINTER CONFIGURATION Printer Configuration 4-2 Configuration Modes 4-3 User Mode 4-3 Configuration Mode 4-4 Advanced Mode 4-5 Serial Interface Mode 4-7 Parallel Interface Mode 4-8 Centronics Interface Mode 4-9 Universal Serial BUS (USB) Interface Mode 4-10 Local Area Ne...
Page 7 - About This Manual
Unit 1: Introduction GL408-412e Operator Manual 1-1 INTRODUCTION • About This Manual • General Description • Control Features
Page 8 - ABOUT THIS MANUAL
Unit 1: Introduction GL408-412e Operator Manual 1-2 ABOUT THIS MANUAL This manual is laid out consistent with the product discussed and provides all of the information required for printerinstallation, configuration, operation, and light maintenance. Refer to this product’s Programming Referencedocu...
Page 9 - GENERAL DESCRIPTION
Unit 1: Introduction GL408-412e Operator Manual 1-3 GENERAL DESCRIPTION The GL4e Series printers are specifically designed for use in high-volume, labeling applications demanding greatreliability and around the clock operation. It’s aluminum chassis provides the needed corrosion resistancedemanded b...
Page 10 - CONTROL FEATURES; LED Indicators; LINE
Unit 1: Introduction GL408-412e Operator Manual 1-4 CONTROL FEATURES This chapter identifies the interactive control features of the printer. These functions are defined generally here.More specific explanations will be found throughout this manual on how to use them. Figure 1-2, Operator Panel POWE...
Page 11 - TECHNICAL DATA
Unit 2: Technical Data GL408-412e Operator’s Manual 2-1 TECHNICAL DATA • Physical Characteristics • Environmental • Power • Processing • Command • Interface Modules • Print • Sensing • Media • Ribbon • Regulatory Approvals • Character Font Capabilities • Barcode Capabilities
Page 13 - SENSING
Unit 2: Technical Data GL408-412e Operator’s Manual 2-3 SENSING Gap Position & Sensitivity Adjustable Reflective Eye-Mark Position & Sensitivity Adjustable Ribbon Near End Fixed (enabled/disabled) Media Out Fixed (always enabled) Ribbon Out Fixed (always enabled) Cover Open Fixed (always ena...
Page 14 - CHARACTER FONT CAPABILITIES
Unit 2: Technical Data GL408-412e Operator’s Manual 2-4 CHARACTER FONT CAPABILITIES MATRIX FONTS XU 5 dots W x 9 dots H (Helvetica) XS 17 dots W x 17 dots H (Univers Condensed Bold) XM 24 dots W x 24 dots H (Univers Condensed Bold) OA Font (OCR-A) GL408e: 15 dots W x 22 dots HGL412e: 22 dots W x 33 ...
Page 15 - BARCODE CAPABILTIES
Unit 2: Technical Data GL408-412e Operator’s Manual 2-5 BARCODE CAPABILTIES Linear Bar Codes UPC A/E JAN 8/13 EAN 8/13 Code 39Code 93 Code 128 Interleaved 2 of 5 Industrial 2 of 5 Matrix 2 of 5 Bookland NW-7 MSI RSS-14 POSTNET UCC/EAN 128 Customer Barcode Two Dimemsional QR Code Data Matrix Maxi Cod...
Page 16 - INSTALLATION; Unpacking & Parts Identification
Unit 3: Installation GL408-412e Operator’s Manual 3-1 INSTALLATION • Unpacking & Parts Identification • Printer Installation • Operational Mode Selection • Interface Selection • Accessories Installation
Page 17 - UNPACKING & PARTS IDENTIFICATION
Unit 3: Installation GL408-412e Operator’s Manual 3-2 UNPACKING & PARTS IDENTIFICATION Unpack the printer as directed in the following procedure. 1 Place the shipping container (box) upright on a soid, flat surface. 2 Open the box, remove any loose items and the first layer of packing material. ...
Page 18 - PRINTER INSTALLATION; SITE LOCATION; CABLE CONNECTION
Unit 3: Installation GL408-412e Operator’s Manual 3-3 PRINTER INSTALLATION This chapter provides guidance on how to station, connect, and load the printer once unpacked. Following printersetup, procede to the next chapter for information on interface selection. SITE LOCATION • Stationed on a solid f...
Page 19 - MEDIA SELECTION
Unit 3: Installation GL408-412e Operator’s Manual 3-4 MEDIA SELECTION The size and type of the labels or tags to be printed should have been taken into consideration before printerpurchase. Ideally, the media width will be equal to, or just narrower than, the print head. Using media that does notcov...
Page 21 - OPERATIONAL MODE SELECTION; CONTINUOUS MODE
Unit 3: Installation GL408-412e Operator’s Manual 3-6 OPERATIONAL MODE SELECTION There are two modes of printer operation; Dispense and Continuous. The difference between the two is the waythat the label and paper backing is ejected. Before printer configuration, one must determine which mode will b...
Page 22 - LABEL PR
Unit 3: Installation GL408-412e Operator’s Manual 3-7 Figure 3-4, Label Reference Position LABEL PR IN T D IRECTIO N REFLECTIVE SENSOR TRANSMISSION SENSOR Base Print Position CONTINUOUS MODE REFLECTIVE SENSOR TRANSMISSION SENSOR Base Print & Tear- Off Position TEAR-OFF MODE REFLECTIVE SENSOR TRA...
Page 23 - INTERFACE SELECTION; RS232C HIGH-SPEED SERIAL INTERFACE; Figure 3-5, Serial Connector Pin Assignments; INTERFACE SPECIFICATIONS
Unit 3: Installation GL408-412e Operator’s Manual 3-8 INTERFACE SELECTION This unit presents the printer interface types and their specifications. These specifications include detailedinformation to assist in the selection of the most appropriate method for the printer to interface with the host. Th...
Page 25 - IEEE1284 PARALLEL INTERFACE; Figure 3-6, Parallel Connector Pin Assignments
Unit 3: Installation GL408-412e Operator’s Manual 3-10 IEEE1284 PARALLEL INTERFACE The parallel interface is a plug-in module that can be installed by the user and conforms to IEEE1284specifications. It automatically detects the IEEE1284 signals and operates in the high speed mode. If theIEEE1284 si...
Page 26 - SPECIFICATIONS
Unit 3: Installation GL408-412e Operator’s Manual 3-11 UNIVERSAL SERIAL BUS (USB) The Universal Serial Bus (USB) interface is a Plug-In Interface Module that can be installed by the user. It requiresa driver (shipped with each printer that has the interface installed) that must be loaded onto the PC...
Page 28 - WIRELESS LAN SIGNAL STRENGTH
Unit 3: Installation GL408-412e Operator’s Manual 3-13 Figure 3-7, Socket Connection Diagram WIRELESS LAN SIGNAL STRENGTH Network Port Link LED Off 0 to 50% (weak) Blinking 50 to 75% (medium) On 75 to 100% (strong) SOFTWARE SPECIFICATIONS Corresponding Protocol TCP/IP Network Layer ARP, RARP, IP, IC...
Page 29 - ALL INTERFACES
Unit 3: Installation GL408-412e Operator’s Manual 3-14 ALL INTERFACES Receive Buffer The data stream is received from the host to the printer one job at a time. This allows the software program tomaintain control of the job print queue so that it can move a high priority job in front of ones of less...
Page 30 - STATUS5 TIMING CHARTS
Unit 3: Installation GL408-412e Operator’s Manual 3-15 STATUS5 TIMING CHARTS NORMAL PROCESS (Figure 3-8a) CANCEL PROCESS (Figure 3-8b) ERROR PROCESS (Figure 3-8c)
Page 31 - PRINT PROCESS
Unit 3: Installation GL408-412e Operator’s Manual 3-16 PRINT PROCESS (Figure 3-8d) COMMAND PROCESS (Figure 3-8e) BCC ERROR PROCESS (Figure 3-8f) STATUS5 TIMING CHARTS
Page 32 - EXTERNAL SIGNAL
Unit 3: Installation GL408-412e Operator’s Manual 3-17 EXTERNAL SIGNAL The external signal interface is designed to connect the printer to an applicator. Proceed to the printer’s AdvancedMode for various setup activities related to the external signal. There are two connector types available for the...
Page 34 - INPUT SIGNAL WAVE FORM
Unit 3: Installation GL408-412e Operator’s Manual 3-19 Figure 3-10, 14-Pin Connector Assignments Figure 3-11, 25-Pin Connector Assignments INPUT SIGNAL WAVE FORM START PRINTING (Figure 3-12a) REPRINTING (Figure 3-12b)
Page 35 - OUTPUT SIGNAL WAVE FORM
Unit 3: Installation GL408-412e Operator’s Manual 3-20 OUTPUT SIGNAL WAVE FORM BASIC OPERATION (Figure 3-13a) PAPER END (Figure 3-13b) RIBBON END (Figure 3-13c) MACHINE ERROR (Figure 3-13d)
Page 37 - ACCESSORIES INSTALLATION; INTERFACE INSTALLATION; Figure 3-15, Interface Installation Diagram; FLASH MEMORY CARD; Figure 3-16, Memory Card Installation Diagram
Unit 3: Installation GL408-412e Operator’s Manual 3-22 ACCESSORIES INSTALLATION INTERFACE INSTALLATION The diagram below (Figure 3-15) displays the physical installation of interface hardware. Refer to the Configurationunit of this manual for instructions on printer setup for the interface type chos...
Page 38 - PRINTER
Unit 4: Printer Configuration GL408-412e Operator’s Manual 4-1 PRINTER CONFIGURATION • Printer Configuration • Configuration Modes • Menu Definition Tables
Page 40 - CONFIGURATION MODES; USER MODE
Unit 4: Printer Configuration GL408-412e Operator’s Manual 4-3 CONFIGURATION MODES This chapter provides an overview of the various configuration modes of the operation menu. All of theconfiguration activities are performed via the use of the operator panel located on the printer’s face. However,man...
Page 41 - CONFIGURATION MODE
Unit 4: Printer Configuration GL408-412e Operator’s Manual 4-4 CONFIGURATION MODE The Configuration Mode is a set of menus that allows the operator to configure the printer on how to deal withmultiple print jobs. This activity is focused on loading, saving, naming those jobs, and then deleting them ...
Page 42 - ADVANCED MODE
Unit 4: Printer Configuration GL408-412e Operator’s Manual 4-5 ADVANCED MODE The Advanced Mode is provided to make basic printer operational adjustments. Typically, once these adjustmentsor settings have been made, they will not require additional address unless a new job is downloaded. Use the keys...
Page 44 - SERIAL INTERFACE MODE
Unit 4: Printer Configuration GL408-412e Operator’s Manual 4-7 SERIAL INTERFACE MODE This chapter provides the programming sequences required for RS232C and RS422 interface setup. Use the keysof the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Table...
Page 45 - PARALLEL INTERFACE MODE
Unit 4: Printer Configuration GL408-412e Operator’s Manual 4-8 PARALLEL INTERFACE MODE This chapter provides the programming sequences required for IEEE1284 interface setup. Use the keys of theprinter’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in t...
Page 46 - CENTRONICS INTERFACE MODE
Unit 4: Printer Configuration GL408-412e Operator’s Manual 4-9 CENTRONICS INTERFACE MODE This chapter provides the programming sequences required for Centronics interface setup. Use the keys of theprinter’s operator panel to select and enter the required options. Refer to the Menu Definition Tables ...
Page 47 - UNIVERSAL SERIAL BUS (USB) INTERFACE MODE
Unit 4: Printer Configuration GL408-412e Operator’s Manual 4-10 UNIVERSAL SERIAL BUS (USB) INTERFACE MODE This chapter provides the programming sequences required for USB interface setup. Use the keys of the printer’soperator panel to select and enter the required options. Refer to the Menu Definiti...
Page 49 - WIRELESS LOCAL AREA NETWORK (WLAN) INTERFACE MODE
Unit 4: Printer Configuration GL408-412e Operator’s Manual 4-12 WIRELESS LOCAL AREA NETWORK (WLAN) INTERFACE MODE This chapter provides the programming sequences required for WLAN interface setup. Use the keys of the printer’soperator panel to select and enter the required options. Refer to the Menu...
Page 50 - PGL EMULATION MODE
Unit 4: Printer Configuration GL408-412e Operator’s Manual 4-13 PGL EMULATION MODE This chapter provides the programming sequences required to correlate the printer’s interpreter language with thatof Printronics interpretor language. Use the keys of the printer’s operator panel to select and enter t...
Page 51 - ZGL EMULATION MODE
Unit 4: Printer Configuration GL408-412e Operator’s Manual 4-14 ZGL EMULATION MODE This chapter provides the programming sequences required to correlate the printer’s interpreter language with thatof Zebra interpretor language. Use the keys of the printer’s operator panel to select and enter the req...
Page 52 - DGL EMULATION MODE
Unit 4: Printer Configuration GL408-412e Operator’s Manual 4-15 DGL EMULATION MODE This chapter provides the programming sequences required to correlate the printer’s interpreter language with thatof Datamax interpretor language. Use the keys of the printer’s operator panel to select and enter the r...
Page 53 - TGL EMULATION MODE
Unit 4: Printer Configuration GL408-412e Operator’s Manual 4-16 TGL EMULATION MODE This chapter provides the programming sequences required to correlate the printer’s interpreter language with thatof TEC interpretor language. Use the keys of the printer’s operator panel to select and enter the requi...
Page 54 - IGL EMULATION MODE
Unit 4: Printer Configuration GL408-412e Operator’s Manual 4-17 IGL EMULATION MODE This chapter provides the programming sequences required to correlate the printer’s interpreter language with thatof Intermec interpretor language. Use the keys of the printer’s operator panel to select and enter the ...
Page 55 - DIAGNOSTICS MODE
Unit 4: Printer Configuration GL408-412e Operator’s Manual 4-18 DIAGNOSTICS MODE This set of menu screens allows for the confirmation of various printer configurations, testing of its operationalcondition, and the monitoring of certain past activities. Use the keys of the printer’s operator panel to...
Page 56 - PRINTER MANAGEMENT MODE
Unit 4: Printer Configuration GL408-412e Operator’s Manual 4-19 PRINTER MANAGEMENT MODE This chapter provides the programming sequences required to connect and operate the printer through a sytemsnetwork. The menu screens that will appear and will require address, is dependent on the interface type ...
Page 57 - MISC QUICK MENUS; DISPLAY INTENSITY ADJUSTMENT; Figure 4-17, Display Intensity Adjustment; BUFFER CLEAR
Unit 4: Printer Configuration GL408-412e Operator’s Manual 4-20 MISC QUICK MENUS The flow charts in this chapter provide quick access to certain printer features without having to enter their specificprinter modes. All of the keystrokes required are performed via the printer’s operator panel. Refer ...
Page 58 - SOFT RESET
Unit 4: Printer Configuration GL408-412e Operator’s Manual 4-21 SOFT RESET Reboots the printer back to an online state. If the reset is performed during a parameter change, it will not besaved. This reset will not erase any settings previously saved to non-volatile memory. Figure 4-19, Soft Reset KE...
Page 59 - MENU DEFINITION TABLES; MENU
Unit 4: Printer Configuration GL408-412e Operator’s Manual 4-22 MENU DEFINITION TABLES USER MODE (TABLE 4-1) MENU DESCRIPTION Permits entry into the USER Mode. Is the menu selection screen for the USER Mode. Specifies the speed in inches per second (ips) at which the media passes through the printer...
Page 126 - TROUBLESHOOTING; Error Signal Troubleshooting
Unit 5: Troubleshooting GL408-412e Operator’s Manual 5-1 TROUBLESHOOTING • Error Signal Troubleshooting • Troubleshooting Table • Interface Troubleshooting • Test Print Troubleshooting
Page 127 - ERROR SIGNAL TROUBLESHOOTING; ERROR SIGNALS; DISPLAY
Unit 5: Troubleshooting GL408-412e Operator’s Manual 5-2 ERROR SIGNAL TROUBLESHOOTING ERROR SIGNALS DISPLAY EXPLANATION SOLUTION The printer could not find any DRAM. Power off the printer for 15 seconds, then poweron again. If the problem persists, contact anauthorized customer service representativ...
Page 133 - TROUBLESHOOTING TABLE
Unit 5: Troubleshooting GL408-412e Operator’s Manual 5-8 TROUBLESHOOTING TABLE TROUBLESHOOTING TABLE IMAGE VOIDS Dirty print head. Clean print head. Damaged print head. Replace print head. Damaged electronics. Replace circuit board. Damaged or worn roller. Replace rollers. Poor label quality. Use hi...
Page 134 - NO PRINTED IMAGE
Unit 5: Troubleshooting GL408-412e Operator’s Manual 5-9 NO PRINTED IMAGE Print head is disconnected. Ensure print head wiring harness is connected on each end. No voltage output. Replace fuse. Test power supply and replace as required. Defective print head. Replace print head and reset counter. Dam...
Page 135 - INTERFACE TROUBLESHOOTING; PARALLEL INTERFACE
Unit 5: Troubleshooting GL408-412e Operator’s Manual 5-10 INTERFACE TROUBLESHOOTING This chapter provides a checklist for the various interface types. Locate the checklist relative to the interface usedand perform each of the troubleshooting tasks until the problem has been isolated. PARALLEL INTERF...
Page 136 - LAN ETHERNET INTERFACE; CENTRONICS INTERFACE
Unit 5: Troubleshooting GL408-412e Operator’s Manual 5-11 LAN ETHERNET INTERFACE CHK TROUBLESHOOTING STEP Ensure the interface has been correctly configured. Wait two minutes and run self-test to verify. If a test label does notprint, there may be a hardware problem. Ensure the cable and its ports a...
Page 137 - TEST PRINT TROUBLESHOOTING; HEX DUMP
Unit 5: Troubleshooting GL408-412e Operator’s Manual 5-12 TEST PRINT TROUBLESHOOTING Chapter provides instruction on special printing to identify and resolve specific print problems. HEX DUMP Allows the operator to determine if there were problems in the downloading of data. The contents of the prin...
Page 139 - MAINTENANCE; Cleaning Procedures
Unit 6: Maintenance GL408-412e Operator’s Manual 6-1 MAINTENANCE • Cleaning Procedures • Replacement Procedures • Adjustment Procedures
Page 140 - CLEANING PROCEDURES
Unit 6: Maintenance GL408-412e Operator’s Manual 6-2 CLEANING PROCEDURES Cleaning of the printer is a necessary maintenance activity to ensure print quality and longer printer life. There aretow basic types of cleaning involved; the removal of loose debris and the removal of residue. Use a soft clot...
Page 141 - REPLACEMENT PROCEDURES; PRINT HEAD REPLACEMENT
Unit 6: Maintenance GL408-412e Operator’s Manual 6-3 REPLACEMENT PROCEDURES This chapter provides in-depth instruction on all primary component and assembly replacement, in addition to mostsecondary components. Use the text in conjunction with their accompanied graphics to ensure completecomprehensi...
Page 142 - FUSE REPLACEMENT
Unit 6: Maintenance GL408-412e Operator’s Manual 6-4 FUSE REPLACEMENT The fuse is wired to the power receptacle and protects the printer from power surges from the electrical source. If asurge of electricity reaches the fuse, its filiment will melt creating a disruption of the flow. In order to brid...
Page 143 - MEDIA PLATEN ROLLER REPLACEMENT; Figure 6-3, Media Platen Roller Replacement
Unit 6: Maintenance GL408-412e Operator’s Manual 6-5 MEDIA PLATEN ROLLER REPLACEMENT The media platen roller is considered to be a high-wear component due to constant treading of the print mediaagainst its contact surface. This constant contact will eventually wear grooves into the rubber material a...
Page 144 - ADJUSTMENT PROCEDURES; LABEL SENSOR POSITIONING
Unit 6: Maintenance GL408-412e Operator’s Manual 6-6 ADJUSTMENT PROCEDURES This chapter covers all of the printer and printer accessory adjustments. These adjustments include mechanicaladjustments required following the replacement of components and assemblies, in addition to, the operationaladjustm...
Page 145 - PRINT HEAD BALANCE ADJUSTMENT; Figure 6-5, Print Head Balance Adjustment; BALANCE ADJUSTMENT
Unit 6: Maintenance GL408-412e Operator’s Manual 6-7 PRINT HEAD BALANCE ADJUSTMENT Print head balance is the equalization of pressure against the platen roller from one end to the opposite. If the printhead balance is out of adjustment, the printed image will be darker on one side of the label than ...
Page 146 - PRINT HEAD PRESSURE; Normal
Unit 6: Maintenance GL408-412e Operator’s Manual 6-8 PRINT HEAD PRESSURE Print Head Pressure allows for the print head to be adjusted to accommodate different media types (thicknesses).The pressure setting lever is two posiiton (normal and high). The table that follows coorelates the media mediaused...
Page 147 - PRINT HEAD ALIGNMENT
Unit 6: Maintenance GL408-412e Operator’s Manual 6-9 PRINT HEAD ALIGNMENT Print head position has a direct impact on print quality. The print head must be parallel with the platen roller for theprinted image to be consistant across the label. By turning the alignment dial upward or downward, that en...
Page 148 - RIBBON GUIDE ALIGNMENT
Unit 6: Maintenance GL408-412e Operator’s Manual 6-10 RIBBON GUIDE ALIGNMENT If the print ribbon is not spread smoothly over the print head when it makes contact with the media, print voids willoccur at the point of the ribbon fold. Typically, this is the result of the axis of one of the following n...
Page 149 - RIBBON ROLLER ALIGNMENT
Unit 6: Maintenance GL408-412e Operator’s Manual 6-11 RIBBON ROLLER ALIGNMENT If the print ribbon is not spread smoothly over the print head when it makes contact with the media, print voids willoccur at the point of the ribbon fold. Typically, this is the result of the axis of one of the following ...
