Page 2 - WARNING
PN: 9001163A SATO America, Inc. 10350A Nations Ford Road Charlotte, NC 28273 Main Phone: (704) 644.1650 Technical Support Hotline: (704) 644.1660 Technical Support Fax: (704) 644.1661 E-Mail: [email protected] [email protected] www.satoamerica.com WARNING THE EQUIPMENT REFERENCED I...
Page 3 - TABLE OF CONTENTS; INTRODUCTION
GL408-412e Operator Manual PN: 9001163A TABLE OF CONTENTS INTRODUCTION About This Manual 1-2 General Description 1-3 Control Features 1-4 TECHNICAL DATA Physical Characteristics 2-2 Enviromental 2-2 Power 2-2 Processing 2-2 Command 2-2 Interface Modules 2-2 Print 2-2 Sensing 2-3 Media 2-3 Ribbon 2-3...
Page 4 - PRINTER CONFIGURATION; Printer Configuration; Menu Definition Tables
GL408-412e Operator Manual PN: 9001163A PRINTER CONFIGURATION Printer Configuration 4-2 Configuration Modes 4-3 User Mode 4-3 Configuration Mode 4-4 Advanced Mode 4-5 Serial Interface Mode 4-7 Parallel Interface Mode 4-8 Centronics Interface Mode 4-9 Universal Serial BUS (USB) Interface Mode 4-10 Lo...
Page 6 - About This Manual
GL408-412e Operator Manual 1-1 PN: 9001163A INTRODUCTION • About This Manual • General Description • Control Features
Page 7 - ABOUT THIS MANUAL
Unit 1: Introduction GL408-412e Operator Manual 1-2 PN: 9001163A ABOUT THIS MANUAL This manual is laid out consistent with the product discussed and provides all of the information required for printerinstallation, configuration, operation, and light maintenance. Refer to this product’s Programming ...
Page 8 - GENERAL DESCRIPTION
Unit 1: Introduction GL408-412e Operator Manual 1-3 PN: 9001163A GENERAL DESCRIPTION The GL4e Series printers are specifically designed for use in high-volume, labeling applications demanding greatreliability and around the clock operation. It’s aluminum chassis provides the needed corrosion resista...
Page 9 - CONTROL FEATURES; LED Indicators
Unit 1: Introduction GL408-412e Operator Manual 1-4 PN: 9001163A CONTROL FEATURES This chapter identifies the interactive control features of the printer. These functions are defined generally here.More specific explanations will be found throughout this manual on how to use them. Figure 1-2, Operat...
Page 10 - TECHNICAL DATA
GL408-412e Operator Manual 2-1 PN: 9001163A TECHNICAL DATA • Physical Characteristics • Environmental • Power • Processing • Command • Interface Modules • Print • Sensing • Media • Ribbon • Regulatory Approvals • Character Font Capabilities • Barcode Capabilities
Page 12 - SENSING
Unit 2: Technical Data GL408-412e Operator Manual 2-3 PN: 9001163A SENSING Gap Position & Sensitivity Adjustable Reflective Eye-Mark Position & Sensitivity Adjustable Ribbon Near End Fixed (enabled/disabled) Media Out Fixed (always enabled) Ribbon Out Fixed (always enabled) Cover Open Fixed ...
Page 13 - CHARACTER FONT CAPABILITIES
Unit 2: Technical Data GL408-412e Operator Manual 2-4 PN: 9001163A CHARACTER FONT CAPABILITIES MATRIX FONTS XU 5 dots W x 9 dots H (Helvetica) XS 17 dots W x 17 dots H (Univers Condensed Bold) XM 24 dots W x 24 dots H (Univers Condensed Bold) OA Font (OCR-A) GL408e: 15 dots W x 22 dots HGL412e: 22 d...
Page 14 - BARCODE CAPABILTIES
Unit 2: Technical Data GL408-412e Operator Manual 2-5 PN: 9001163A BARCODE CAPABILTIES Linear Bar Codes UPC A/E JAN 8/13 EAN 8/13 Code 39Code 93 Code 128 Interleaved 2 of 5 Industrial 2 of 5 Matrix 2 of 5 Bookland NW-7 MSI RSS-14 POSTNET UCC/EAN 128 Customer Barcode Two Dimemsional QR Code Data Matr...
Page 15 - INSTALLATION; Unpacking & Parts Identification
GL408-412e Operator Manual 3-1 PN: 9001163A INSTALLATION • Unpacking & Parts Identification • Printer Installation • Operational Mode Selection • Interface Selection • Accessories Installation
Page 16 - UNPACKING & PARTS IDENTIFICATION
Unit 3: Installation GL408-412e Operator Manual 3-2 PN: 9001163A UNPACKING & PARTS IDENTIFICATION Unpack the printer as directed in the following procedure. 1 Place the shipping container (box) upright on a soid, flat surface. 2 Open the box, remove any loose items and the first layer of packing...
Page 17 - PRINTER INSTALLATION; SITE LOCATION; CABLE CONNECTION
Unit 3: Installation GL408-412e Operator Manual 3-3 PN: 9001163A PRINTER INSTALLATION This chapter provides guidance on how to station, connect, and load the printer once unpacked. Following printersetup, procede to the next chapter for information on interface selection. SITE LOCATION • Stationed o...
Page 18 - MEDIA SELECTION
Unit 3: Installation GL408-412e Operator Manual 3-4 PN: 9001163A MEDIA SELECTION The size and type of the labels or tags to be printed should have been taken into consideration before printerpurchase. Ideally, the media width will be equal to, or just narrower than, the print head. Using media that ...
Page 20 - OPERATIONAL MODE SELECTION; CONTINUOUS MODE
Unit 3: Installation GL408-412e Operator Manual 3-6 PN: 9001163A OPERATIONAL MODE SELECTION There are two modes of printer operation; Dispense and Continuous. The difference between the two is the waythat the label and paper backing is ejected. Before printer configuration, one must determine which ...
Page 21 - LABEL P
Unit 3: Installation GL408-412e Operator Manual 3-7 PN: 9001163A Figure 3-4, Label Reference Position LABEL P R INT DI RECTION REFLECTIVE SENSOR TRANSMISSION SENSOR Base Print Position CONTINUOUS MODE REFLECTIVE SENSOR TRANSMISSION SENSOR Base Print & Tear- Off Position TEAR-OFF MODE REFLECTIVE ...
Page 22 - INTERFACE SELECTION; RS232C HIGH-SPEED SERIAL INTERFACE; Figure 3-5, Serial Connector Pin Assignments; INTERFACE SPECIFICATIONS
Unit 3: Installation GL408-412e Operator Manual 3-8 PN: 9001163A INTERFACE SELECTION This unit presents the printer interface types and their specifications. These specifications include detailedinformation to assist in the selection of the most appropriate method for the printer to interface with t...
Page 24 - IEEE1284 PARALLEL INTERFACE; Figure 3-6, Parallel Connector Pin Assignments
Unit 3: Installation GL408-412e Operator Manual 3-10 PN: 9001163A IEEE1284 PARALLEL INTERFACE The parallel interface is a plug-in module that can be installed by the user and conforms to IEEE1284specifications. It automatically detects the IEEE1284 signals and operates in the high speed mode. If the...
Page 25 - SPECIFICATIONS
Unit 3: Installation GL408-412e Operator Manual 3-11 PN: 9001163A UNIVERSAL SERIAL BUS (USB) The Universal Serial Bus (USB) interface is a Plug-In Interface Module that can be installed by the user. It requiresa driver (shipped with each printer that has the interface installed) that must be loaded ...
Page 27 - WIRELESS LAN SIGNAL STRENGTH
Unit 3: Installation GL408-412e Operator Manual 3-13 PN: 9001163A Figure 3-7, Socket Connection Diagram WIRELESS LAN SIGNAL STRENGTH Network Port Link LED Off 0 to 50% (weak) Blinking 50 to 75% (medium) On 75 to 100% (strong) SOFTWARE SPECIFICATIONS Corresponding Protocol TCP/IP Network Layer ARP, R...
Page 28 - ALL INTERFACES
Unit 3: Installation GL408-412e Operator Manual 3-14 PN: 9001163A ALL INTERFACES Receive Buffer The data stream is received from the host to the printer one job at a time. This allows the software program tomaintain control of the job print queue so that it can move a high priority job in front of o...
Page 29 - STATUS5 TIMING CHARTS
Unit 3: Installation GL408-412e Operator Manual 3-15 PN: 9001163A STATUS5 TIMING CHARTS NORMAL PROCESS (Figure 3-8a) CANCEL PROCESS (Figure 3-8b) ERROR PROCESS (Figure 3-8c)
Page 30 - PRINT PROCESS
Unit 3: Installation GL408-412e Operator Manual 3-16 PN: 9001163A PRINT PROCESS (Figure 3-8d) COMMAND PROCESS (Figure 3-8e) BCC ERROR PROCESS (Figure 3-8f) STATUS5 TIMING CHARTS
Page 31 - EXTERNAL SIGNAL
Unit 3: Installation GL408-412e Operator Manual 3-17 PN: 9001163A EXTERNAL SIGNAL The external signal interface is designed to connect the printer to an applicator. Proceed to the printer’s AdvancedMode for various setup activities related to the external signal. There are two connector types availa...
Page 33 - INPUT SIGNAL WAVE FORM
Unit 3: Installation GL408-412e Operator Manual 3-19 PN: 9001163A Figure 3-10, 14-Pin Connector Assignments Figure 3-11, 25-Pin Connector Assignments INPUT SIGNAL WAVE FORM START PRINTING (Figure 3-12a) REPRINTING (Figure 3-12b)
Page 34 - OUTPUT SIGNAL WAVE FORM
Unit 3: Installation GL408-412e Operator Manual 3-20 PN: 9001163A OUTPUT SIGNAL WAVE FORM BASIC OPERATION (Figure 3-13a) PAPER END (Figure 3-13b) RIBBON END (Figure 3-13c) MACHINE ERROR (Figure 3-13d)
Page 36 - ACCESSORIES INSTALLATION; INTERFACE INSTALLATION; Figure 3-15, Interface Installation Diagram; FLASH MEMORY CARD; Figure 3-16, Memory Card Installation Diagram
Unit 3: Installation GL408-412e Operator Manual 3-22 PN: 9001163A ACCESSORIES INSTALLATION INTERFACE INSTALLATION The diagram below (Figure 3-15) displays the physical installation of interface hardware. Refer to the Configurationunit of this manual for instructions on printer setup for the interfac...
Page 39 - CONFIGURATION MODES; USER MODE
Unit 4: Printer Configuration GL408-412e Operator Manual 4-3 PN: 9001163A CONFIGURATION MODES This chapter provides an overview of the various configuration modes of the operation menu. All of theconfiguration activities are performed via the use of the operator panel located on the printer’s face. ...
Page 40 - CONFIGURATION MODE
Unit 4: Printer Configuration GL408-412e Operator Manual 4-4 PN: 9001163A CONFIGURATION MODE The Configuration Mode is a set of menus that allows the operator to configure the printer on how to deal withmultiple print jobs. This activity is focused on loading, saving, naming those jobs, and then del...
Page 41 - ADVANCED MODE
Unit 4: Printer Configuration GL408-412e Operator Manual 4-5 PN: 9001163A ADVANCED MODE The Advanced Mode is provided to make basic printer operational adjustments. Typically, once these adjustmentsor settings have been made, they will not require additional address unless a new job is downloaded. U...
Page 43 - SERIAL INTERFACE MODE
Unit 4: Printer Configuration GL408-412e Operator Manual 4-7 PN: 9001163A SERIAL INTERFACE MODE This chapter provides the programming sequences required for RS232C and RS422 interface setup. Use the keysof the printer’s operator panel to select and enter the required options.Refer to the Menu Defini...
Page 44 - PARALLEL INTERFACE MODE
Unit 4: Printer Configuration GL408-412e Operator Manual 4-8 PN: 9001163A PARALLEL INTERFACE MODE This chapter provides the programming sequences required for IEEE1284 interface setup. Use the keys of theprinter’s operator panel to select and enter the required options.Refer to the Menu Definition T...
Page 45 - CENTRONICS INTERFACE MODE
Unit 4: Printer Configuration GL408-412e Operator Manual 4-9 PN: 9001163A CENTRONICS INTERFACE MODE This chapter provides the programming sequences required for Centronics interface setup. Use the keys of theprinter’s operator panel to select and enter the required options.Refer to the Menu Definiti...
Page 46 - UNIVERSAL SERIAL BUS (USB) INTERFACE MODE
Unit 4: Printer Configuration GL408-412e Operator Manual 4-10 PN: 9001163A UNIVERSAL SERIAL BUS (USB) INTERFACE MODE This chapter provides the programming sequences required for USB interface setup. Use the keys of the printer’soperator panel to select and enter the required options.Refer to the Men...
Page 48 - WIRELESS LOCAL AREA NETWORK (WLAN) INTERFACE MODE
Unit 4: Printer Configuration GL408-412e Operator Manual 4-12 PN: 9001163A WIRELESS LOCAL AREA NETWORK (WLAN) INTERFACE MODE This chapter provides the programming sequences required for WLAN interface setup. Use the keys of the printer’soperator panel to select and enter the required options.Refer t...
Page 49 - PGL EMULATION MODE
Unit 4: Printer Configuration GL408-412e Operator Manual 4-13 PN: 9001163A PGL EMULATION MODE This chapter provides the programming sequences required to correlate the printer’s interpreter language with thatof Printronics interpretor language. Use the keys of the printer’s operator panel to select ...
Page 50 - ZGL EMULATION MODE
Unit 4: Printer Configuration GL408-412e Operator Manual 4-14 PN: 9001163A ZGL EMULATION MODE This chapter provides the programming sequences required to correlate the printer’s interpreter language with thatof Zebra interpretor language. Use the keys of the printer’s operator panel to select and en...
Page 51 - DGL EMULATION MODE
Unit 4: Printer Configuration GL408-412e Operator Manual 4-15 PN: 9001163A DGL EMULATION MODE This chapter provides the programming sequences required to correlate the printer’s interpreter language with thatof Datamax interpretor language. Use the keys of the printer’s operator panel to select and ...
Page 52 - TGL EMULATION MODE
Unit 4: Printer Configuration GL408-412e Operator Manual 4-16 PN: 9001163A TGL EMULATION MODE This chapter provides the programming sequences required to correlate the printer’s interpreter language with thatof TEC interpretor language. Use the keys of the printer’s operator panel to select and ente...
Page 53 - IGL EMULATION MODE
Unit 4: Printer Configuration GL408-412e Operator Manual 4-17 PN: 9001163A IGL EMULATION MODE This chapter provides the programming sequences required to correlate the printer’s interpreter language with thatof Intermec interpretor language. Use the keys of the printer’s operator panel to select and...
Page 54 - DIAGNOSTICS MODE
Unit 4: Printer Configuration GL408-412e Operator Manual 4-18 PN: 9001163A DIAGNOSTICS MODE This set of menu screens allows for the confirmation of various printer configurations, testing of its operationalcondition, and the monitoring of certain past activities. Use the keys of the printer’s operat...
Page 55 - PRINTER MANAGEMENT MODE
Unit 4: Printer Configuration GL408-412e Operator Manual 4-19 PN: 9001163A PRINTER MANAGEMENT MODE This chapter provides the programming sequences required to connect and operate the printer through a sytemsnetwork. The menu screens that will appear and will require address, is dependent on the inte...
Page 56 - MISC QUICK MENUS; DISPLAY INTENSITY ADJUSTMENT; Figure 4-17, Display Intensity Adjustment; BUFFER CLEAR
Unit 4: Printer Configuration GL408-412e Operator Manual 4-20 PN: 9001163A MISC QUICK MENUS The flow charts in this chapter provide quick access to certain printer features without having to enter their specificprinter modes. All of the keystrokes required are performed via the printer’s operator pa...
Page 57 - SOFT RESET
Unit 4: Printer Configuration GL408-412e Operator Manual 4-21 PN: 9001163A SOFT RESET Reboots the printer back to an online state. If the reset is performed during a parameter change, it will not besaved. This reset will not erase any settings previously saved to non-volatile memory. Figure 4-19, So...
Page 58 - MENU DEFINITION TABLES; MENU
Unit 4: Printer Configuration GL408-412e Operator Manual 4-22 PN: 9001163A MENU DEFINITION TABLES USER MODE (TABLE 4-1) MENU DESCRIPTION Permits entry into the USER Mode. Is the menu selection screen for the USER Mode. Specifies the speed in inches per second (ips) at which the media passes through ...
Page 125 - TROUBLESHOOTING; Error Signal Troubleshooting
GL408-412e Operator Manual 5-1 PN: 9001163A TROUBLESHOOTING • Error Signal Troubleshooting • Troubleshooting Table • Interface Troubleshooting • Test Print Troubleshooting
Page 126 - ERROR SIGNAL TROUBLESHOOTING; ERROR SIGNALS; DISPLAY
Unit 5: Troubleshooting GL408-412e Operator Manual 5-2 PN: 9001163A ERROR SIGNAL TROUBLESHOOTING ERROR SIGNALS DISPLAY EXPLANATION SOLUTION The printer could not find any DRAM. Power off the printer for 15 seconds, then poweron again. If the problem persists, contact anauthorized customer service re...
Page 132 - TROUBLESHOOTING TABLE
Unit 5: Troubleshooting GL408-412e Operator Manual 5-8 PN: 9001163A TROUBLESHOOTING TABLE TROUBLESHOOTING TABLE IMAGE VOIDS Dirty print head. Clean print head. Damaged print head. Replace print head. Damaged electronics. Replace circuit board. Damaged or worn roller. Replace rollers. Poor label qual...
Page 133 - NO PRINTED IMAGE
Unit 5: Troubleshooting GL408-412e Operator Manual 5-9 PN: 9001163A NO PRINTED IMAGE Print head is disconnected. Ensure print head wiring harness is connected on each end. No voltage output. Replace fuse. Test power supply and replace as required. Defective print head. Replace print head and reset c...
Page 134 - INTERFACE TROUBLESHOOTING; PARALLEL INTERFACE
Unit 5: Troubleshooting GL408-412e Operator Manual 5-10 PN: 9001163A INTERFACE TROUBLESHOOTING This chapter provides a checklist for the various interface types. Locate the checklist relative to the interface usedand perform each of the troubleshooting tasks until the problem has been isolated. PARA...
Page 135 - LAN ETHERNET INTERFACE
Unit 5: Troubleshooting GL408-412e Operator Manual 5-11 PN: 9001163A LAN ETHERNET INTERFACE CHK TROUBLESHOOTING STEP Ensure the interface has been correctly configured. Wait two minutes and run self-test to verify. If a test label does notprint, there may be a hardware problem.Ensure the cable and i...
Page 136 - TEST PRINT TROUBLESHOOTING; HEX DUMP
Unit 5: Troubleshooting GL408-412e Operator Manual 5-12 PN: 9001163A TEST PRINT TROUBLESHOOTING Chapter provides instruction on special printing to identify and resolve specific print problems. HEX DUMP Allows the operator to determine if there were problems in the downloading of data. The contents ...
Page 138 - MAINTENANCE; Cleaning Procedures
GL408-412e Operator Manual 6-1 PN: 9001163A MAINTENANCE • Cleaning Procedures • Replacement Procedures • Adjustment Procedures
Page 139 - CLEANING PROCEDURES
Unit 6: Maintenance GL408-412e Operator Manual 6-2 PN: 9001163A CLEANING PROCEDURES Cleaning of the printer is a necessary maintenance activity to ensure print quality and longer printer life. There aretow basic types of cleaning involved; the removal of loose debris and the removal of residue. Use ...
Page 140 - REPLACEMENT PROCEDURES; PRINT HEAD REPLACEMENT
Unit 6: Maintenance GL408-412e Operator Manual 6-3 PN: 9001163A REPLACEMENT PROCEDURES This chapter provides in-depth instruction on all primary component and assembly replacement, in addition to mostsecondary components. Use the text in conjunction with their accompanied graphics to ensure complete...
Page 141 - FUSE REPLACEMENT
Unit 6: Maintenance GL408-412e Operator Manual 6-4 PN: 9001163A FUSE REPLACEMENT The fuse is wired to the power receptacle and protects the printer from power surges from the electrical source. If asurge of electricity reaches the fuse, its filiment will melt creating a disruption of the flow. In or...
Page 142 - MEDIA PLATEN ROLLER REPLACEMENT; Figure 6-3, Media Platen Roller Replacement
Unit 6: Maintenance GL408-412e Operator Manual 6-5 PN: 9001163A MEDIA PLATEN ROLLER REPLACEMENT The media platen roller is considered to be a high-wear component due to constant treading of the print mediaagainst its contact surface. This constant contact will eventually wear grooves into the rubber...
Page 143 - ADJUSTMENT PROCEDURES; LABEL SENSOR POSITIONING
Unit 6: Maintenance GL408-412e Operator Manual 6-6 PN: 9001163A ADJUSTMENT PROCEDURES This chapter covers all of the printer and printer accessory adjustments. These adjustments include mechanicaladjustments required following the replacement of components and assemblies, in addition to, the operati...
Page 144 - PRINT HEAD BALANCE ADJUSTMENT; Figure 6-5, Print Head Balance Adjustment; BALANCE ADJUSTMENT
Unit 6: Maintenance GL408-412e Operator Manual 6-7 PN: 9001163A PRINT HEAD BALANCE ADJUSTMENT Print head balance is the equalization of pressure against the platen roller from one end to the opposite. If the printhead balance is out of adjustment, the printed image will be darker on one side of the ...
Page 145 - PRINT HEAD PRESSURE; Normal
Unit 6: Maintenance GL408-412e Operator Manual 6-8 PN: 9001163A PRINT HEAD PRESSURE Print Head Pressure allows for the print head to be adjusted to accommodate different media types (thicknesses).The pressure setting lever is two posiiton (normal and high). The table that follows coorelates the medi...
Page 146 - PRINT HEAD ALIGNMENT
Unit 6: Maintenance GL408-412e Operator Manual 6-9 PN: 9001163A PRINT HEAD ALIGNMENT Print head position has a direct impact on print quality. The print head must be parallel with the platen roller for theprinted image to be consistant across the label. By turning the alignment dial upward or downwa...
Page 147 - RIBBON GUIDE ALIGNMENT
Unit 6: Maintenance GL408-412e Operator Manual 6-10 PN: 9001163A RIBBON GUIDE ALIGNMENT If the print ribbon is not spread smoothly over the print head when it makes contact with the media, print voids willoccur at the point of the ribbon fold. Typically, this is the result of the axis of one of the ...
Page 148 - RIBBON ROLLER ALIGNMENT
Unit 6: Maintenance GL408-412e Operator Manual 6-11 PN: 9001163A RIBBON ROLLER ALIGNMENT If the print ribbon is not spread smoothly over the print head when it makes contact with the media, print voids willoccur at the point of the ribbon fold. Typically, this is the result of the axis of one of the...
