Page 2 - WARNING
PN: 9001159A SATO America, Inc. 10350A Nations Ford Road Charlotte, NC 28273 Main Phone: (704) 644.1650 Technical Support Hotline: (704) 644.1660 Technical Support Fax: (704) 644.1661 E-Mail: [email protected] [email protected] www.satoamerica.com WARNING THE EQUIPMENT REFERENCED I...
Page 3 - TABLE OF CONTENTS; INTRODUCTION
CL408-412e Supplemental Manual PN: 9001159A TABLE OF CONTENTS INTRODUCTION About This Manual 1-2 General Description 1-3 Control Features 1-4 TECHNICAL DATA Physical Characteristics 2-2 Power 2-2 Enviromental 2-2 Processing 2-2 Interface Modules 2-2 Interface Modules 2-2 Print 2-2 Sensing 2-3 Media ...
Page 5 - MAINTENANCE; APPENDIX
CL408-412e Supplemental Manual PN: 9001159A MAINTENANCE Cleaning Procedures 6-2 Replacement Procedures 6-3 Print Head 6-3 Interface Board 6-5 Fuse 6-6 Adjustment Procedures 6-7 Print Head Balance 6-7 Print Head Alignment 6-8 Ribbon Guide 6-9 Label Sensor Positioning 6-10 Ribbon Spindle Tensioning 6-...
Page 6 - About This Manual
CL408-412e Supplemental Manual 1-1 PN: 9001159A INTRODUCTION • About This Manual • General Description • Control Features
Page 7 - ABOUT THIS MANUAL
Unit 1: Introduction CL408-412e Supplemental Manual 1-2 PN: 9001159A ABOUT THIS MANUAL This manual is laid out consistent with the product discussed and provides all of the information required for printerinstallation and operation by the purchaser. This manual also incorporates the use of special i...
Page 8 - GENERAL DESCRIPTION
Unit 1: Introduction CL408-412e Supplemental Manual 1-3 PN: 9001159A GENERAL DESCRIPTION The CL4e series printer brings the latest in technology to the world of thermal label printing by offering high-speeddata transmission, unparalleled processing speed and large amounts of integrated memory to qui...
Page 9 - CONTROL FEATURES
Unit 1: Introduction CL408-412e Supplemental Manual 1-4 PN: 9001159A CONTROL FEATURES This chapter identifies the interactive control features of the printer. These functions are defined generally here.More specific explanations will be found throughout this manual on how to use them. OPERATOR PANEL...
Page 11 - TECHNICAL DATA
CL408-412e Supplemental Manual 2-1 PN: 9001159A TECHNICAL DATA • Physical Characteristics • Power • Enviromental • Processing • Interface Modules • Print • Sensing • Media • Ribbon • Command • Regulatory Approvals • Character Font Capabilities • Barcode Capabilities
Page 13 - SENSING
Unit 2: Technical Data CL408-412e Supplemental Manual 2-3 PN: 9001159A SENSING Gap Adjustable Reflective Eye-Mark Adjustable Ribbon Near End Enable/Disable Media Out Constant Ribbon Out Constant Cover Open Constant MEDIA Width Media Width: 0.866 to 5.04 Inches (22-128 mm) Media Width with Backing Pa...
Page 14 - CHARACTER FONT CAPABILITIES
Unit 2: Technical Data CL408-412e Supplemental Manual 2-4 PN: 9001159A CHARACTER FONT CAPABILITIES MATRIX FONTS XU 5 dots W x 9 dots H (Helvetica) XS 17 dots W x 17 dots H (Univers Condensed Bold) XM 24 dots W x 24 dots H (Univers Condensed Bold) OA Font (OCR-A) LM408e: 15 dots W x 22 dots HLM412e: ...
Page 15 - BARCODE CAPABILTIES
Unit 2: Technical Data CL408-412e Supplemental Manual 2-5 PN: 9001159A BARCODE CAPABILTIES Linear Bar Codes UPC A/E JAN 8/13 EAN 8/13 Code 39Code 93 Code 128 Interleaved 2 of 5 Industrial 2 of 5 Matrix 2 of 5 Bookland NW-7 MSI POSTNET UCC/EAN 128 NW-7 (Codabar) Two Dimemsional QR Code Data Matrix Ma...
Page 16 - INSTALLATION; Unpacking & Parts Identification
CL408-412e Supplemental Manual 3-1 PN: 9001159A INSTALLATION • Unpacking & Parts Identification • Printer Installation • Operational Mode Selection • Interface Selection • Accessories Installation
Page 17 - UNPACKING & PARTS IDENTIFICATION; Unpack the printer as directed in the following procedure.
Unit 3: Installation CL408-412e Supplemental Manual 3-2 PN: 9001159A UNPACKING & PARTS IDENTIFICATION Unpack the printer as directed in the following procedure. 1 Place the shipping container (box) upright on a soid, flat surface. 2 Open the box, remove any loose items and the first layer of pac...
Page 18 - PRINTER INSTALLATION; SITE LOCATION; Stationed on a solid flat surface.; CABLE CONNECTION
Unit 3: Installation CL408-412e Supplemental Manual 3-3 PN: 9001159A PRINTER INSTALLATION This chapter provides guidance on how to station, connect, and load the printer once unpacked.Following printer setup, procede to the next chapter for information on interface selection. SITE LOCATION • Station...
Page 19 - MEDIA SELECTION
Unit 3: Installation CL408-412e Supplemental Manual 3-4 PN: 9001159A MEDIA SELECTION The size and type of the labels or tags to be printed should have been taken into consideration beforeprinter purchase. Ideally, the media width will be equal to, or just narrower than, the print head. Usingmedia th...
Page 21 - OPERATIONAL MODE SELECTION; CONTINUOUS MODE
Unit 3: Installation CL408-412e Supplemental Manual 3-6 PN: 9001159A OPERATIONAL MODE SELECTION There are two modes of printer operation; Dispense and Continuous. The difference between the two is the waythat the label and paper backing is ejected. Before printer configuration, one must determine wh...
Page 23 - INTERFACE SELECTION; RS232C HIGH-SPEED SERIAL INTERFACE; INTERFACE SPECIFICATIONS
Unit 3: Installation CL408-412e Supplemental Manual 3-8 PN: 9001159A INTERFACE SELECTION This unit presents the printer interface types and their specifications. These specifications include detailedinformation to assist in the selection of the most appropriate method for the printer to interface wi...
Page 24 - DIPSWITCH SETTINGS; READY/BUSY INTERFACE SIGNALS
Unit 3: Installation CL408-412e Supplemental Manual 3-9 PN: 9001159A DIPSWITCH SETTINGS SWITCH COMPONENT SETTINGS 1 Data Bit ON 7 Bits OFF 8 Bits 2 & 3 Parity 2 3 ON ON Reserved ON OFF ODD OFF ON EVEN OFF OFF NONE 4 Stop Bit ON 2 Bits OFF 1 Bit 5 & 6 Baud Rate 5 6 ON ON 57600 bps ON OFF 3840...
Page 26 - IEEE1284 PARALLEL INTERFACE
Unit 3: Installation CL408-412e Supplemental Manual 3-11 PN: 9001159A IEEE1284 PARALLEL INTERFACE The parallel interface is a plug-in module that can be installed by the user and conforms to IEEE1284specifications. It automatically detects the IEEE1284 signals and operates in the high speed mode. If...
Page 27 - SPECIFICATIONS
Unit 3: Installation CL408-412e Supplemental Manual 3-12 PN: 9001159A UNIVERSAL SERIAL BUS (USB) The Universal Serial Bus (USB) interface is a Plug-In Interface Module that can be installed by the user. It requiresa driver (shipped with each printer that has the interface installed) that must be loa...
Page 28 - SOFTWARE SPECIFICATIONS
Unit 3: Installation CL408-412e Supplemental Manual 3-13 PN: 9001159A SOFTWARE SPECIFICATIONS Corresponding Protocol TCP/IP Network Layer ARP, RARP, IP, ICMP Session Layer TCP, UDP Application Layer LPD, FTP, TELNET, BOOTP, DHCP NOTE: Print data can be sent by LPR and FTP of TCP/IP and dedicated soc...
Page 30 - EXT ACCESSORY PORT
Unit 3: Installation CL408-412e Supplemental Manual 3-15 PN: 9001159A EXT ACCESSORY PORT The 14 pin, Centronics type EXT connector provides printer interface with printer accessories with a choice of fourdifferent output signals along with various error conditions. A DB-9 to 14 pin Centronics adapte...
Page 33 - ALL INTERFACES
Unit 3: Installation CL408-412e Supplemental Manual 3-18 PN: 9001159A ALL INTERFACES This chapter contains information that is applicable to all interface types offered. RECEIVE BUFFER The data stream is received from the host to the printer one job at a time. This allows the software program tomain...
Page 34 - RECEIVE BUFFER CONTROL
Unit 3: Installation CL408-412e Supplemental Manual 3-19 PN: 9001159A RECEIVE BUFFER CONTROL Causes For Receive Buffer Near Full Receive buffer near full occurs when the remaing free space of the buffer drops to0.95MB of 2.95MB capacity or when the remaining free space is available for storing50 of ...
Page 35 - ACCESSORIES INSTALLATION; INTERFACE INSTALLATION
Unit 3: Installation CL408-412e Supplemental Manual 3-20 PN: 9001159A ACCESSORIES INSTALLATION This chapter covers printer accessory installation procedures that are operator allowed. INTERFACE INSTALLATION The diagram below displays the physical installation of interface hardware. Refer to the Conf...
Page 36 - Printer Configuration
CL408-412e Supplemental Manual 4-1 PN: 9001159A PRINTER CONFIGURATION • Printer Configuration • Dipswitch Setting • Configuration Modes • Menu Definition Tables
Page 37 - PRINTER CONFIGURATION
Unit 4: Printer Configuration CL408-412e Supplemental Manual 4-2 PN: 9001159A PRINTER CONFIGURATION This unit provides in-depth instruction on printer configuration for operation and for some troubleshooting. The printer may be configured via the buttons and/or potentiometers loacated on the printer...
Page 38 - DSW1 DEFAULT SETTINGS
Unit 4: Printer Configuration CL408-412e Supplemental Manual 4-3 PN: 9001159A DIPSWITCH SETTINGS This chapter identifies the functions of the printer’s integrated dipswitches. The dipswitch complex is located on theprinter’s operator panel and is an integral part of its configuration by enabling/dis...
Page 40 - DSW3 DEFAULT SETTINGS
Unit 4: Printer Configuration CL408-412e Supplemental Manual 4-5 PN: 9001159A DSW3 DEFAULT SETTINGS 3-1 3-2 3-3 3-4 3-5 3-6 3-7 3-8 OFF OFF OFF OFF OFF OFF OFF OFF DSW3 CONFIGURATION 3-1 3-2 Operating Mode 3-1 3-2 OFF OFF Batch/Continuous OFF ON Tear Off ON OFF Cutter ON ON Dispenser 3-3 Label Senso...
Page 41 - CONFIGURATION MODES; NORMAL MODE
Unit 4: Printer Configuration CL408-412e Supplemental Manual 4-6 PN: 9001159A CONFIGURATION MODES This chapter provides an overview of the various configuration modes of the operation menu. All of theconfiguration activities are performed via the use of the operator panel located on the printer’s fa...
Page 42 - ADVANCED MODE
Unit 4: Printer Configuration CL408-412e Supplemental Manual 4-7 PN: 9001159A ADVANCED MODE The Advanced Mode is provided to make basic printer operational adjustments. Typically, once these adjustmentsor settings have been made, they will not require additional address unless a new job is downloade...
Page 43 - USER DOWNLOAD MODE
Unit 4: Printer Configuration CL408-412e Supplemental Manual 4-8 PN: 9001159A USER DOWNLOAD MODE Allows the operator to download user specific data from a host system. Use the keys of the printer’s operator panelto select and enter the required options. Refer to the Menu Definition Tables in the fol...
Page 44 - SERVICE MODE
Unit 4: Printer Configuration CL408-412e Supplemental Manual 4-9 PN: 9001159A SERVICE MODE Allows programming of various dimensional settings, sensor thresholds, and language options. Use the keys of theoperator panel to select and enter the required options. Refer to the Menu Definition Tables in t...
Page 45 - CARD MODE
Unit 4: Printer Configuration CL408-412e Supplemental Manual 4-10 PN: 9001159A CARD MODE This mode permits the configuration of an optional memory cartridge. This cartridge, when loaded, providesincreased storage capacity for text and graphics. Use the keys of the printer’s operator panel to select ...
Page 46 - PROTOCOL INITIALIZATION MODE
Unit 4: Printer Configuration CL408-412e Supplemental Manual 4-11 PN: 9001159A PROTOCOL INITIALIZATION MODE Allows non-standard protocol code to be returned to the default value. The default value is: STX (7BH), ETX (7DH),ESC (5EH), ENQ (40H), NULL (7EH), CAN (21H), Offline (5DH), EuroCode (D5H). Us...
Page 47 - COUNTERS MODE
Unit 4: Printer Configuration CL408-412e Supplemental Manual 4-12 PN: 9001159A COUNTERS MODE The printer has integrated counters to measure the accumilative activity of some features. The unit of measure isbased on linear meters and includes a print head counter and a life counter. The head counter ...
Page 48 - TEST PRINT MODE
Unit 4: Printer Configuration CL408-412e Supplemental Manual 4-13 PN: 9001159A TEST PRINT MODE Provides the specific sequence of events required by the operator, the printer, and the printer’s software for a testlabel to be printed. Test labels are designed to identify failures in configuration, adj...
Page 49 - BOOT DOWNLOAD MODE
Unit 4: Printer Configuration CL408-412e Supplemental Manual 4-14 PN: 9001159A BOOT DOWNLOAD MODE This download mode is used when the Firmware becomes corrupted and the normal download mode is notsuccessful. Allows the program to be downloaded from the host computer. Figure 5-11 provides the specifi...
Page 50 - FLASH MEMORY DOWNLOAD MODE
Unit 4: Printer Configuration CL408-412e Supplemental Manual 4-15 PN: 9001159A FLASH MEMORY DOWNLOAD MODE A Flash ROM internally stores/deletes font and custom designed character data. The data is sent from a hostsystem to the printer. Use the printer’s operator panel to select and enter the require...
Page 51 - DEFAULT SETTING MODE
Unit 4: Printer Configuration CL408-412e Supplemental Manual 4-16 PN: 9001159A DEFAULT SETTING MODE The Default Settings Mode allows the operator to return the printer to the configuration state as received from thefactory. Use the printer’s keys to select and enter the required options. Refer to th...
Page 52 - HEX DUMP MODE
Unit 4: Printer Configuration CL408-412e Supplemental Manual 4-17 PN: 9001159A HEX DUMP MODE The contents of the print buffer and the contents received before it may be examined through the use of the HexDump Mode. Each line of the printed data is enumerated in the first column, the second column co...
Page 53 - MAINTENANCE MODE
Unit 4: Printer Configuration CL408-412e Supplemental Manual 4-18 PN: 9001159A MAINTENANCE MODE The Maintenance Mode permits counter reset of various printer components. Use the printer’s operator panel toselect and enter the required options. The printer has integrated counters to measure the accum...
Page 54 - MENU DEFINITION TABLES; MENU
Unit 4: Printer Configuration CL408-412e Supplemental Manual 4-19 PN: 9001159A MENU DEFINITION TABLES NORMAL MODE (TABLE 4-1) MENU DESCRIPTION Displays the printer’s operational status. The ONLINE status is displayed on the top line and thelabel quantity status is on the bottom. The message will be ...
Page 64 - TROUBLESHOOTING; Error Signal Troubleshooting
CL408-412e Supplemental Manual 5-1 PN: 9001159A TROUBLESHOOTING • Error Signal Troubleshooting • Troubleshooting Table • Interface Troubleshooting • Test Print Modes
Page 65 - ERROR SIGNAL TROUBLESHOOTING; ERROR DISPLAYS
Unit 5: Troubleshooting CL408-412e Supplemental Manual 5-2 PN: 9001159A ERROR SIGNAL TROUBLESHOOTING ERROR DISPLAYS ERROR LED LCD DISPLAY DESCRIPTION 01 Machine Red 1. Ensure all wiring harnesses are properly connected. 2. Replace main circuit board. 02 Flash ROM Red 1. Ensure correct communication ...
Page 66 - TROUBLESHOOTING TABLE
Unit 5: Troubleshooting CL408-412e Supplemental Manual 5-3 PN: 9001159A TROUBLESHOOTING TABLE TROUBLESHOOTING TABLE IMAGE VOIDS Dirty print head. Clean print head. Damaged print head. Replace print head. Damaged electronics. Replace circuit board. Damaged or worn roller. Replace rollers. Poor label ...
Page 67 - NO PRINTED IMAGE
Unit 5: Troubleshooting CL408-412e Supplemental Manual 5-4 PN: 9001159A NO PRINTED IMAGE Print head is disconnected. Ensure print head wiring harness is connected on each end. No voltage output. Replace fuse. Test power supply and replace as required. Defective print head. Replace print head and res...
Page 68 - INTERFACE TROUBLESHOOTING; PARALLEL INTERFACE
Unit 5: Troubleshooting CL408-412e Supplemental Manual 5-5 PN: 9001159A INTERFACE TROUBLESHOOTING This chapter provides a checklist for the various interface types. Locate the checklist relative to the interface usedand perform each of the troubleshooting tasks until the problem has been isolated. P...
Page 69 - LAN ETHERNET INTERFACE
Unit 5: Troubleshooting CL408-412e Supplemental Manual 5-6 PN: 9001159A LAN ETHERNET INTERFACE CHK TROUBLESHOOTING STEP Ensure the interface has been correctly configured. Wait two minutes and run self-test to verify. If a test label does notprint, there may be a hardware problem.Ensure the cable an...
Page 70 - TEST PRINT TROUBLESHOOTING
Unit 5: Troubleshooting CL408-412e Supplemental Manual 5-7 PN: 9001159A TEST PRINT TROUBLESHOOTING Chapter provides instruction on special printing to identify and resolve specific print problems. HEX DUMP Allows the operator to determine if there were problems in the downloading of data. TEST LABEL...
Page 71 - TEST LABEL PRINTING
Unit 5: Troubleshooting CL408-412e Supplemental Manual 5-8 PN: 9001159A TEST LABEL PRINTING The test label is designed to assist in the identification of print problems. Follow the flow chart provided below toperform this activity. Figure 5-2, Test Print Mode NOTE: The only print problem that the fo...
Page 72 - SAMPLE TEST LABEL
Unit 5: Troubleshooting CL408-412e Supplemental Manual 5-9 PN: 9001159A Figure 5-3, Sample Test Label D S W 3 D S W 2 D S W 1 N O N E SAMPLE TEST LABEL Label Contents W ill Vary Depending on Test Label Type . Compare this scale on each side to ensure the print is evenly spaced horizontally . Compare...
Page 73 - Cleaning Procedures
CL408-412e Supplemental Manual 6-1 PN: 9001159A MAINTENANCE • Cleaning Procedures • Replacement Procedures • Adjustment Procedures
Page 74 - CLEANING PROCEDURES
Unit 6: Maintenance CL408-412e Supplemental Manual 6-2 PN: 9001159A CLEANING PROCEDURES Cleaning of the printer is a necessary maintenance activity to ensure print quality and longer printer life. There aretow basic types of cleaning involved; the removal of loose debris and the removal of residue. ...
Page 75 - REPLACEMENT PROCEDURES; PRINT HEAD REPLACEMENT
Unit 6: Maintenance CL408-412e Supplemental Manual 6-3 PN: 9001159A REPLACEMENT PROCEDURES This chapter provides in-depth instruction on all primary component and assembly replacement, in addition to mostsecondary components. Use the text in conjunction with their accompanied graphics to ensure comp...
Page 77 - INTERFACE BOARD REPLACEMENT
Unit 6: Maintenance CL408-412e Supplemental Manual 6-5 PN: 9001159A INTERFACE BOARD REPLACEMENT Circuit boards generally have long lives due to the lack of moving parts. Generally, if a circuit board becomesdefective, it is contributable to a negative external condition. If it is determined that the...
Page 78 - FUSE REPLACEMENT
Unit 6: Maintenance CL408-412e Supplemental Manual 6-6 PN: 9001159A FUSE REPLACEMENT The fuse is wired to the power receptacle and protects the printer from power surges from the electrical source. If asurge of electricity reaches the fuse, its filiment will melt creating a disruption of the flow. I...
Page 79 - ADJUSTMENT PROCEDURES; PRINT HEAD BALANCE ADJUSTMENT
Unit 6: Maintenance CL408-412e Supplemental Manual 6-7 PN: 9001159A ADJUSTMENT PROCEDURES This chapter covers all of the printer and printer accessory adjustments. These adjustments include mechanicaladjustments required following the replacement of components and assemblies, in addition to, the ope...
Page 80 - PRINT HEAD ALIGNMENT
Unit 6: Maintenance CL408-412e Supplemental Manual 6-8 PN: 9001159A PRINT HEAD ALIGNMENT Print head position has a direct impact on print quality. The print head must be parallel with the platen roller for theprinted image to be consistent across the label. 1 Open the right housing cover to access p...
Page 81 - RIBBON GUIDE ALIGNMENT
Unit 6: Maintenance CL408-412e Supplemental Manual 6-9 PN: 9001159A RIBBON GUIDE ALIGNMENT If the print ribbon is not spread smoothly over the print head when it makes contact with the media, print voids willoccur at the point of the ribbon fold. Typically, this is the result of the axis of one of t...
Page 82 - LABEL SENSOR POSITIONING
Unit 6: Maintenance CL408-412e Supplemental Manual 6-10 PN: 9001159A LABEL SENSOR POSITIONING The label sensor assembly provides a mounting apparatus for the eye-mark, gap, and paper-end sensors. Positionadjustment of the label sensor is not required when using standard label media. When non-standar...
Page 83 - RIBBON SPINDLE TENSIONING
Unit 6: Maintenance CL408-412e Supplemental Manual 6-11 PN: 9001159A RIBBON SPINDLE TENSIONING The printer has two ribbon spindles; one to supply ribbon medium from the rear of the printer past the print head tothe spindle closest to the front for the purposes of rewinding the used medium. The rewin...
Page 84 - OPERATIONAL ADJUSTMENTS; POTENTIOMETER
Unit 6: Maintenance CL408-412e Supplemental Manual 6-12 PN: 9001159A OPERATIONAL ADJUSTMENTS These operational adjustments are for fine tuning the printer as necessary following the configuration process andare largely confined to the four potentiometers located on the operator panel. Refer to the t...
Page 86 - Print Setup Dimensions
CL408-412e Supplemental Manual 7-1 PN: 9001159A APPENDIX • Print Setup Dimensions • Label Reference Position Diagram • Glossary
Page 87 - PRINT SETUP DIMENSIONS; IN
Unit 7: Appendix CL408-412e Supplemental Manual 7-2 PN: 9001159A PRINT SETUP DIMENSIONS Figure 7-1, Print Setup Dimensions Print Head Tear-Off Invalid Area for Print Gap 0.67 – 2.64" Eye-Mark 0.24 – 2.09" 0. 99 " 1. 94 " Print Width: 4.09"/4.20" LAB E L PR IN T DIR E C T IO N...
Page 88 - LABEL REFERENCE POSITION
Unit 7: Appendix CL408-412e Supplemental Manual 7-3 PN: 9001159A LABEL REFERENCE POSITION Figure 7-2, Label Reference Position Diagram LAB E L PR IN T D IR E C T IO N REFLECTIVE SENSOR TRANSMISSION SENSOR Base Print Position CONTINUOUS MODE REFLECTIVE SENSOR TRANSMISSION SENSOR Base Print & Tear...
Page 89 - GLOSSARY
Unit 7: Appendix CL408-412e Supplemental Manual 7-4 PN: 9001159A GLOSSARY GLOSSARY AC (Alternating Current) Electrical current that reverses its direction regularly and continually. Accessory An optional assembly that may be used to provide an additional function. Active Tags RFID tags which use bat...
