Page 2 - WARNING
SATO America, Inc. 10350A Nations Ford Road Charlotte, NC 28273 Main Phone: (704) 644.1650 Technical Support Hotline: (704) 644.1660 Technical Support Fax: (707) 644.1661 E-Mail: [email protected] [email protected] www.satoamerica.com WARNING THE EQUIPMENT REFERENCED IN THIS DOCUME...
Page 3 - TABLE OF CONTENTS; INTRODUCTION
PN 9001125A TABLE OF CONTENTS INTRODUCTION About This Manual 1-2 General Description 1-3 Primary Components 1-3 Control Features 1-5 Switches 1-5 Connection Ports 1-5 TECHNICAL DATA Physical Characteristics 2-2 Power 2-2 Enviromental 2-2 Print 2-2 Media 2-3 Sensing 2-2 Interface Modules 2-3 Processi...
Page 5 - About This Manual
SATO M5900RVe Operator Manual PN 9001125A Page 1-1 INTRODUCTION • About This Manual • General Description • Control Features
Page 6 - ABOUT THIS MANUAL
Unit 1: Introduction SATO M5900RVe Operator Manual PN 9001125A Page 1-2 ABOUT THIS MANUAL This manual is laid out consistent with the product discussed and provides all of the informationrequired for general printer configuration, troubleshooting, and maintenance. For specializedprogramming, refer t...
Page 7 - GENERAL DESCRIPTION
Unit 1: Introduction SATO M5900RVe Operator Manual PN 9001125A Page 1-3 GENERAL DESCRIPTION The M5900RVe is a direct thermal, high performance printer capable of printing all popular barcodes and twelve human readable fonts; providing an inventory of thousands of styles and sizes.Its heavy metal con...
Page 9 - CONTROL FEATURES
Unit 1: Introduction SATO M5900RVe Operator Manual PN 9001125A Page 1-5 CONTROL FEATURES Figure 1-2, Switches, Indicators, and Connection Ports SWITCHES Power Switch Two position on/off switch that controls power flow to the system. Line Key Toggles between on-line and off-line modes. When on-line, ...
Page 11 - TECHNICAL DATA
SATO M5900RVe Operator Manual PN 9001125A Page 2-1 TECHNICAL DATA • Physical Charcteristics • Power • Enviromental • Print • Media • Sensing • Interface Modules • Processing • Character Font Capabilities • Barcode Capabilities • Regulatory Approvals
Page 13 - CHARACTER FONT CAPABILITIES
Unit 2: Technical Data SATO M5900RVe Operator Manual PN 9001125A Page 2-3 INTERFACE MODULES Parallel Port IEEE 1284 Standard Serial Port RS232C (9600 to 57,6000 dps) Standard RS422/485 (9600 to 57600 bps) Optional Ready/Busy or X-On/X-Off Flow Control Bi-Directional Status Universal Serial Bus USB A...
Page 15 - INSTALLATION; Unpacking
SATO M5900RVe Operator Manual PN 9001125A Page 3-1 INSTALLATION • Unpacking • Parts Identification • Printer Installation • Interface Selection • Accessories Installation
Page 16 - UNPACKING & PARTS IDENTIFICATION; Printer
Unit 3: Installation SATO M5900RVe Operator Manual PN 9001125A Page 3-2 UNPACKING & PARTS IDENTIFICATION Unpack the printer as directed in the following procedure. 1 Place the shipping container (box) upright on a solid, flat surface.2 Open the box, remove any loose items and the first layer of ...
Page 17 - PRINTER INSTALLATION; SITE LOCATION
Unit 3: Installation SATO M5900RVe Operator Manual PN 9001125A Page 3-3 PRINTER INSTALLATION This chapter provides guidance on general printer setup and installation. The following chapterprovides instructions on how to selct an interface for the host to communicate with the printer. SITE LOCATION •...
Page 19 - INTERFACE SELECTION; RS232 SERIAL INTERFACE
Unit 3: Installation SATO M5900RVe Operator Manual PN 9001125A Page 3-5 INTERFACE SELECTION This chapter presents the printer interface types and their specifications. These specificationsinclude detailed information to assist in the selection of the most appropriate method for theprinter to interfa...
Page 21 - IEEE1284 PARALLEL INTERFACE
Unit 3: Installation SATO M5900RVe Operator Manual PN 9001125A Page 3-7 IEEE1284 PARALLEL INTERFACE The parallel interface is a Plug-In Interface Module that can be installed by the user. It conformsto the IEEE1284 specification. It will automatically detect the IEEE1284 signals and operate inthe hi...
Page 23 - RECEIVE BUFFER
Unit 3: Installation SATO M5900RVe Operator Manual PN 9001125A Page 3-9 RECEIVE BUFFER The data stream is received from the host to the printer one job at a time. This allows thesoftware program to maintain control of the job print queue so that it can move a high priority jobin front of ones of les...
Page 24 - ACCESSORIES INSTALLATION; INTERFACE MODULE UPGRADE
Unit 3: Installation SATO M5900RVe Operator Manual PN 9001125A Page 3-10 ACCESSORIES INSTALLATION In most instances, the printer is ordered with the desired accessories pre-installed. However,changes in printing conditions or requirements does warrant upgrades from time to time. This chapter of the ...
Page 25 - OPERATION; Printer Configuration
SATO M5900RVe Operator Manual PN 9001125A Page 4-1 OPERATION • Printer Configuration • Configuration Modes • Operational Adjustments
Page 26 - PRINTER CONFIGURATION; DIP SWITCH PANELS
Unit 4: Operation SATO M5900RVe Operator Manual PN 9001125A Page 4-2 PRINTER CONFIGURATION The printer may be configured for specific jobs via the interface panel located on the face of theprinter. The interface panel is comprised of two dip switch complexes, three potentiometers(PRINT, OFFSET, PITC...
Page 30 - CONFIGURATION MODES; NORMAL MODE
Unit 4: Operation SATO M5900RVe Operator Manual PN 9001125A Page 4-6 CONFIGURATION MODES This chapter provides an overview of the various configuration modes of the operation menu. Withexception of the Power switch located on the back side of the printer, all of the followingconfiguration activities...
Page 31 - TEST PRINT MODE
Unit 4: Operation SATO M5900RVe Operator Manual PN 9001125A Page 4-7 TEST PRINT MODE This mode allows the operator to print test labels for troubleshooting and for verification ofconfiguration settings. Figure 4-2, Test Print Mode TEST PRINT MODE CONFIGURATION FEED + POWER LINE Scrolls thru options ...
Page 32 - ADVANCED MODE
Unit 4: Operation SATO M5900RVe Operator Manual PN 9001125A Page 4-8 ADVANCED MODE The Advanced Mode is provided to make basic printer operational adjustments. Typically, oncethese adjustments or settings have been made, they will not require additional address unless anew job is downloaded. The fol...
Page 33 - DEFAULT SETTINGS MODE
Unit 4: Operation SATO M5900RVe Operator Manual PN 9001125A Page 4-9 DEFAULT SETTINGS MODE When the sequences have been completed, the printer automatically returns to its default gap oreye-mark settings. The default settings are those programmed settings of the factory prior todelivery. Figure 4-4,...
Page 34 - FLASH MEMORY DOWNLOAD MODE
Unit 4: Operation SATO M5900RVe Operator Manual PN 9001125A Page 4-10 FLASH MEMORY DOWNLOAD MODE A Flash ROM internally stores and deletes font data and custom designed character data. Thestorage capacity for custom characters is 95 for each type of 16 x 16, 22 x 22, and 24 x 24 dots.There are four ...
Page 36 - USER DOWNLOAD MODE
Unit 4: Operation SATO M5900RVe Operator Manual PN 9001125A Page 4-12 USER DOWNLOAD MODE This download feature allows the operator to download print jobs to the printer. Whendownloading is complete, the LCD screen will return to the original display after three seconds. Ifan error occurs, a DOWNLOAD...
Page 37 - HEX DUMP MODE
Unit 4: Operation SATO M5900RVe Operator Manual PN 9001125A Page 4-13 HEX DUMP MODE The contents of the print buffer and the data received before it is placed into the print buffer maybe examined through the use of the Hex Dump Mode. Each line of the printed data is inumeratedin the first column, th...
Page 38 - CARD MODE
Unit 4: Operation SATO M5900RVe Operator Manual PN 9001125A Page 4-14 CARD MODE This configuration mode is used for configuring the Flash ROM and/or PCMCIA interface cards.The following table identifies the menus of the Card Mode and their purpose. The flow chart after,sequences the operator, printe...
Page 39 - NON-STANDARD CLEAR MODE
Unit 4: Operation SATO M5900RVe Operator Manual PN 9001125A Page 4-15 NON-STANDARD CLEAR MODE Returns non standard protocol code to the default value. The default values are STX (7B), ETX(7D), ESC (5E), ENQ (40), NUL (7E), CAN (21), OFFLINE (5D). Follow the sequences in th flowchart below to perform...
Page 40 - SERVICE MODE
Unit 4: Operation SATO M5900RVe Operator Manual PN 9001125A Page 4-16 SERVICE MODE Allows the programming of various dimensional settings and the language used. Refer to thetable below for an explaination of each menu encountered. The following flow chart providesconfiguration sequence. Figure 4-10,...
Page 41 - COUNTERS MODE
Unit 4: Operation SATO M5900RVe Operator Manual PN 9001125A Page 4-17 COUNTERS MODE The Counters Mode allows integrated cycle counters to be reset for various components andaccessories. Figure 4-11, Counters Mode ADVANCED MODE LINE + POWER LINE three times Printer beeps. COUNTERS MODE LINE & FEE...
Page 42 - MAINTENANCE MODE
Unit 4: Operation SATO M5900RVe Operator Manual PN 9001125A Page 4-18 MAINTENANCE MODE The Maintenance Mode encompasses the Factory and All Clear Modes. Figure 12, Maintenance Mode MAINTENANCE MODEDIPSW2-4 ON->OFF DSW2-4 = ON LINE + FEED + POWER DSW2-4 = OFF Printer beeps. FACTORY MODE LINE ALL C...
Page 47 - OPERATIONAL ADJUSTMENTS
Unit 4: Operation SATO M5900RVe Operator Manual PN 9001125A Page 4-23 OPERATIONAL ADJUSTMENTS These operational adjustments are for fine tuning the printer as necessary following theconfiguration process and are largely confined to the three potentiometers located on theoperator panel. Refer to the ...
Page 48 - PAPER FEED DIRECTION
Unit 4: Operation SATO M5900RVe Operator Manual PN 9001125A Page 4-24 Figure 4-13, Print Refernece Position PAPER FEED DIRECTION LABEL LABEL EYE-MARK LABEL GAP TAG EYE-MARK Standard Cutter Position Standard Print, Cut, Peel Off, Tear Off Positions Peel Off, Tear Off Positions Standard Print, Standar...
Page 51 - TROUBLESHOOTING; Error Signals
SATO M5900RVe Operator Manual PN 9001125A Page 5-1 TROUBLESHOOTING • Error Signals • Troubleshooting Table • Troubleshooting Procedures
Page 52 - ERROR SIGNALS
Unit 5: Troubleshooting SATO M5900RVe Operator Manual PN 9001125A Page 5-2 ERROR SIGNALS LCD MESSAGE BEEP ERROR CONDITION TO CLEAR MACHINE ERROR 1 long Machine Error Defective main board Cycle power on/off. If the former doesn’twork, replace board. EEPROM ERROR 1 long EEPROM read/write error Cycle p...
Page 53 - TROUBLESHOOTING TABLE
Unit 5: Troubleshooting SATO M5900RVe Operator Manual PN 9001125A Page 5-3 TROUBLESHOOTING TABLE IMAGE VOIDS Damaged print head. Replace print head. Damaged electronics. Replace circuit board. Damaged or worn platen roller. Replace platen roller. Vertical line in printed image. Dirty or defective pr...
Page 55 - TROUBLESHOOTING PROCEDURES
Unit 5: Troubleshooting SATO M5900RVe Operator Manual PN 9001125A Page 5-5 TROUBLESHOOTING PROCEDURES The procedures below provide in depth instructions on symptom analysis of specificcomponents. If it is suspected that the problem lies within one of these components, refer to therelative instructio...
Page 56 - PARALLEL INTERFACE
Unit 5: Troubleshooting SATO M5900RVe Operator Manual PN 9001125A Page 5-6 UNIVERSAL SERIAL BUS (USB) INTERFACE If nothing prints during a test print, verify the device drivers have been successively installed byperforming the following: 1. Click on Start, Settings, and then Control Panel.2. Click o...
Page 57 - LAN ETHERNET INTERFACE
Unit 5: Troubleshooting SATO M5900RVe Operator Manual PN 9001125A Page 5-7 LAN ETHERNET INTERFACE • If the printer does not come up ready : Ensure the printer is powered on, all cables are connected, and the printer is on-line. If possible, connect a terminal to the serial port andobserve for a boot...
Page 59 - MAINTENANCE; Cleaning Procedures
SATO M5900RVe Operator Manual PN 9001125A Page 6-1 MAINTENANCE • Cleaning Procedures • Replacement Procedures • Adjustment Procedures
Page 60 - CLEANING PROCEDURES
Unit 6: Maintenance SATO M5900RVe Operator Manual PN 9001125A Page 6-2 CLEANING PROCEDURES Cleaning of the printer is a necessary maintenance activity to ensure print quality and long printerlife. There are two basic types of cleaning involved; the removal of loose debris and the removalof residue. ...
Page 61 - REPLACEMENT PROCEDURES; FUSE REPLACEMENT
Unit 6: Maintenance SATO M5900RVe Operator Manual PN 9001125A Page 6-3 REPLACEMENT PROCEDURES The printer contains replaceable components and sub-assemblies. This chapter contains step-by-step instructions for the removal and replacement of those primary components and sub-assemblies that are subjec...
Page 62 - PRINT HEAD REPLACEMENT
Unit 6: Maintenance SATO M5900RVe Operator Manual PN 9001125A Page 6-4 PRINT HEAD REPLACEMENT If the print head becomes damaged or wears out, it can be easily removed and replaced withouthaving to make critical adjustments. Before replacing the print head, check the head countervalues by printing a ...
Page 63 - INTERFACE BOARD REPLACEMENT
Unit 6: Maintenance SATO M5900RVe Operator Manual PN 9001125A Page 6-5 INTERFACE BOARD REPLACEMENT 1 Switch off the printer and disconnect the power supply cord.2 Remove two screws (1, Figure 6-4) securing interface board (2) to the exterior of rear housing cover (3). 3 Withdraw defective interface ...
Page 64 - ADJUSTMENT PROCEDURES
Unit 6: Maintenance SATO M5900RVe Operator Manual PN 9001125A Page 6-6 ADJUSTMENT PROCEDURES To maintain optimum performance and print quality, periodically mechanical adjustments willhave to be made. These adjustments are typically required following the replacment of acomponent. Other adjustments ...
Page 65 - PRINT HEAD BALANCE ADJUSTMENT
Unit 6: Maintenance SATO M5900RVe Operator Manual PN 9001125A Page 6-7 PRINT HEAD BALANCE ADJUSTMENT If the print head balance is out of adjustment, the printed image will be darker on side of the labelthan the other and the media stock will be proned to want to travel in the direction of leastresis...
Page 66 - PRINT HEAD ALIGNMENT
Unit 6: Maintenance SATO M5900RVe Operator Manual PN 9001125A Page 6-8 PRINT HEAD ALIGNMENT Print head position has a direct impact on print quality. An improperly aligned print head willcause the print to be inconsistent across the label. The following procedure will provide guidanceon print head a...
