Samsung NP964XFHZ-EXP - Repair Manual

Software Update 6 Software Update Samsung Update Install and update Samsung apps and drivers on the computer. You can search for or download the BIOS, drivers, and apps over the internet. Keep the computer performing better and more stably with Samsung Update . • To check for available updates, the ...

Software Update 7 Samsung Recovery When a problem occurs with the computer, restore the computer back to the factory default settings by using the Samsung Recovery app (Recovery/Backup). It is also possible to restore the computer to a previously backed up point. Back up important data regularly bef...

Software Update 8 2 Select Computer factory reset → Start factory reset . Follow the on-screen instructions to complete the recovery to its initial status. Backing up data Back up important data to an alternate internal drive or an external storage device regularly to prevent data loss. Backing up t...

Software Update 9 Backing up user data You can back up data files and folders. 1 Turn on the computer and press the F4 key several times before the Samsung logo appears. 2 Select Back up user data . 3 Select the files or folders to back up and choose a storage device to save the data to and then sel...

Software Update 11 Windows recovery feature If the Samsung Recovery app is not supported by the computer, reinstall Windows using the recovery feature of Windows. Reinstalling Windows will erase all data saved on the computer. Back up apps and personal data to an external storage device before reins...

Software Update 12 Why is the capacity representation of the hard disk drive (HDD) in Windows different from the product specifications? The capacity of the storage device (HDD or SSD) of the manufacturer is calculated assuming that 1 KB = 1,000 Bytes. However, the operating system (Windows) calcula...

User Test 13 User Test Samsung PC Diagnostics This app provides the diagnostic features to help you to quickly test the hardware components of Samsung PCs and easily check hardware issues. • Your PC must run the default OS which is provided by Samsung PC. • Images and features may differ depending o...

Exploded View and Parts List 15 Exploded View and Parts List Exploded View

Exploded View and Parts List 16 Parts List Number Name B0001 CASE REAR B0009 RUBBER-FOOT_FRONT BACK B1002 RUBBER-FOOT_FRONT L B1003 RUBBER-FOOT_FRONT R B2009 BRACKET POWER KEY B2045 BRACKET-BATTERY I0005 SSD I0009 BATTERY K9000 Display M0008 Sub PBA M3000 FAN-R M3004 FAN-L M3005 HEAT SINK M4004 Main...

Disassembly and Assembly 17 Disassembly and Assembly Tools for Disassembly and Assembly When repairing computers, you absolutely must wear protective equipment for your safety. Tool & Part Code Image Description Safety Goggles Prevents accidents during repair (protective equipment) Safety Gloves...

Disassembly and Assembly 19 Adhesives and Materials for Assembly The fasteners composition may vary depending on the repair parts, country, region, or carrier. Item Quantity Image Description Touchpad Film Jig BA81-19474A 1 1 2 3 Jig for assembling the touchpad and Case front (total 3 ea) Touchpad A...

Disassembly and Assembly 21 Case Rear Remove • Be sure to remove the Case rear while the computer is secured on a flat surface. • It is possible to damage parts or components when using sharp metal tools. 1 Using the opening tool, remove the 4 rubber feet on the Case rear. If you are going to use tw...

Disassembly and Assembly 23 Battery Remove 1 Using a cross-head screwdriver, remove the 2 screws on the bracket. Be careful not to damage the near components.Check the number of screws that have been removed, and store them carefully to make sure that no unassembled screws are left inside the comput...

Disassembly and Assembly 26 Main to Sub Cable Remove 1 Using the tweezers, pull the 2 tape heads on the main PBA and sub PBA sides while holding the white tips of the tape, and remove them. • Be careful not to damage the near components. • When removing the tape with tweezers, apply a steady force t...

Disassembly and Assembly 28 Wi-Fi Connector and Cable Remove 1 Using the tweezers, hold the Wi-Fi cable connector head, pull over to 90°, and then remove the 2 Wi-Fi cables. (Main/Aux) • Be careful not to damage the near components. • With the tweezers, hold the metal part of the antenna, not the ca...

Disassembly and Assembly 32 SSD Module Remove Using a cross-head screwdriver, remove the screw located on the SSD, and then pull the SSD horizontally out of the SSD socket to separate it. The SSD screw is shorter than other screws. Keep it separately. • Remove the second SSD using the same method if...

Disassembly and Assembly 33 Fan Remove 1 Using a cross-head screwdriver, remove the 3 screws on the left side fan, lift it up, and then remove the left side fan. Be careful not to damage the near components.Check the number of screws that have been removed, and store them carefully to make sure that...

Disassembly and Assembly 35 Main PBA and Sub PBA Remove 1 Using a cross-head screwdriver, remove the 6 screws on the sub PBA. Be careful not to damage the near components.Check the number of screws that have been removed, and store them carefully to make sure that no unassembled screws are left insi...

Disassembly and Assembly 38 Display Remove 1 Using a cross-head screwdriver, remove the 2 screws on the right/left hinges. Be careful not to damage the near components.Check the number of screws that have been removed, and store them carefully to make sure that no unassembled screws are left inside ...

Disassembly and Assembly 40 Fingerprint Sensor Remove 1 Using a cross-head screwdriver, remove the 4 screws on the fingerprint sensor module. Be careful not to damage the near components.Check the number of screws that have been removed, and store them carefully to make sure that no unassembled scre...

Disassembly and Assembly 42 Speaker Remove 1 Lift up the left and right speaker woofers and remove them. Left Right

Disassembly and Assembly 44 Touchpad Remove 1 Using the tweezers, remove the yellow kapton tape. Set aside the yellow kapton tape for later use during the assembly process. 2 Using the tweezers, open the touchpad connector lever and disconnect the touchpad cable from the connector.

Disassembly and Assembly 46 Speaker Assembly Leaving screws inside the computer may damage internal components, such as the battery. When assembling, be extra careful not to leave any unassembled screws inside the computer. 1 Remove the blue release tape on each speaker tweeter. You can skip this st...

Disassembly and Assembly 48 Fingerprint Sensor Assembly Leaving screws inside the computer may damage internal components, such as the battery. When assembling, be extra careful not to leave any unassembled screws inside the computer. 1 Align the fingerprint sensor module on the Case front. 2 Place ...

Disassembly and Assembly 50 Touchpad Assembly Leaving screws inside the computer may damage internal components, such as the battery. When assembling, be extra careful not to leave any unassembled screws inside the computer. 1 Film jig is required to assemble the touchpad. Prepare the touchpad film ...

Disassembly and Assembly 57 Display Assembly Leaving screws inside the computer may damage internal components, such as the battery. When assembling, be extra careful not to leave any unassembled screws inside the computer. 1 Prepare the display part and open the right and left hinges to maximum ang...

Disassembly and Assembly 59 Main PBA Assembly Leaving screws inside the computer may damage internal components, such as the battery. When assembling, be extra careful not to leave any unassembled screws inside the computer. 1 Prepare the Main to Sub cable adhesive tape and attach to the left side o...

Disassembly and Assembly 63 Sub PBA Assembly Leaving screws inside the computer may damage internal components, such as the battery. When assembling, be extra careful not to leave any unassembled screws inside the computer. 1 Prepare the Main to Sub cable adhesive tape and attach to the right side o...

Disassembly and Assembly 65 Fan Assembly Leaving screws inside the computer may damage internal components, such as the battery. When assembling, be extra careful not to leave any unassembled screws inside the computer. Place the fan modules on both the right and left sides to the Case front and fas...

Disassembly and Assembly 66 SSD Module Assembly Leaving screws inside the computer may damage internal components, such as the battery. When assembling, be extra careful not to leave any unassembled screws inside the computer. Insert the SSD module into the SSD connector and fasten the screw on the ...

Disassembly and Assembly 71 Main to Sub Cable Assembly Leaving screws inside the computer may damage internal components, such as the battery. When assembling, be extra careful not to leave any unassembled screws inside the computer. Assemble the Main to Sub cable and then press the end of each conn...

Disassembly and Assembly 72 Battery Assembly Leaving screws inside the computer may damage internal components, such as the battery. When assembling, be extra careful not to leave any unassembled screws inside the computer. 1 Place the battery on the Case front and fasten the 5 screws on the battery...

Disassembly and Assembly 75 Case Rear Assembly Leaving screws inside the computer may damage internal components, such as the battery. When assembling, be extra careful not to leave any unassembled screws inside the computer. 1 Align the Case rear with the Case front and press along the edges to ass...