Samsung NP930QCGI-EXP - User Manual

Getting started 5 • HDMI, the HDMI logo, and the term High Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC. • Thunderbolt and the Thunderbolt logo are trademarks of Intel Corporation in the U.S. and/or other countries. • All other trademarks and copyrigh...

Getting started 6 Product capacity representation Storage capacity representation The capacity of the storage device (HDD, SSD) of the manufacturer is calculated assuming that 1 KB = 1,000 Bytes.However, the operating system (Windows) calculates the storage device capacity assuming that 1 KB = 1,024...

Getting started 7 Layout • Features or options may differ depending on the model. • The items marked as optional may not be provided or may be provided in different locations. • Since some space on the SSD is reserved for system recovery and operations, the available space on the SSD may be less tha...

Getting started 8 ► For 15.6 inch models 8 3 4 2 1 67 5 Front view ► For 13.3 inch models 8 3 4 2 1 6 7 5

Getting started 10 Number/Name Description Operating status LED • Shows the operating status of the computer. – Red : Charging – Green : Fully charged – Blue : Turned on Illumination sensor • The sensor detects the ambient light. • If the ambient light level becomes too low, the computer’s backlight...

Getting started 11 Number/Name Description Speaker • Sound is emitted from the speakers. Power button • Turns the computer on and off. Thunderbolt ™ 3 port • Connect and charge a USB-C ® and Thunderbolt ™ 3 device, or connect to an external display device. Some features may not be supported dependin...

Getting started 12 The charging feature of the USB-C ® port or Thunderbolt ™ 3 port Charging the computer Connect an external power supply (sold separately) to the USB-C ® port or Thunderbolt ™ 3 port to use it as the auxiliary power or charge the computer.Use an external power supply (sold separate...

Getting started 13 Number/Name Description Fan vents • Sucks in outside air and discharges heat generated inside the computer through these holes. • If the vents are blocked the computer may overheat. Avoid blocking the vents as this may be dangerous. Internal battery • Provides power to the compute...

Getting started 14 3 The computer turns on automatically when the LCD panel is opened.If the computer does not turn on automatically, press the Power button. Set the device to not turn on the computer automatically when the LCD panel is opened.1. Select the Start button ( ) → Samsung Settings . 2. S...

Getting started 15 Turning the computer off 1 Select the Start button ( ). 2 Select → Shut down . Save all data before turning off the computer. About Windows Activation When you turn the computer on for the first time, the Windows activation screen appears.Follow the activation procedures according...

Getting started 16 Windows Microsoft Windows is an operating system that is used to control a computer. • Images and available features may differ depending on the model and operating system. • This manual is designed for Windows 10 and content may differ depending on the OS version. • The image dis...

Getting started 17 Configuring the Windows Settings You can configure the basic system settings, such as installing or uninstalling apps and managing accounts, on the Windows Settings screen.Select the Start button ( ) → . Then, select an option you want to change after the Windows Settings screen a...

18 When the LCD panel is tilted past the transition point • The keyboard and touchpad will automatically be locked and will not function. But, during processes that start before Windows operation, such as the BIOS setup or DOS, the keyboard and touchpad will not be locked. • The display will rotate ...

Basics 20 Using the S Pen S Pen S Pen button S Pen nib Name Functions S Pen nib • Use the S Pen to write, draw, or perform touch actions on the screen.Hover the S Pen over items on the screen to access additional S Pen features, such as the Air view feature. S Pen button • Hover the S Pen over the s...

Basics 21 Replacing the S Pen nib If the nib is dull, replace it with a new one. New S pen nibs and tweezers are sold separately. 1 Firmly hold the nib with the tweezers and remove it. Taking out the S Pen Press the end of the S Pen until it clicks to disengage it. Then, pull the S Pen from the slot...

Basics 23 Air command Introduction Air command is a menu that provides S Pen features quickly.To open the Air command panel, hover the S Pen over the screen and press the S Pen button.Alternatively, select the Start button ( ) → Air Command . View all notes Create note Smart select Show Window Air c...

Basics 25 3 Select an option to use with the screenshot. • : Extract text from the screenshot. • : Crop a portion of the screenshot. • : Share the screenshot. • : Copy the screenshot. • : Save the screenshot. It is not possible to capture a screenshot while using some application or some features. S...

Basics 26 Using tools While showing the screen on the connected display, you can write or draw on the screen using the following tools. Cursor mode Pen mode Highlighter mode Eraser mode Undo/Redo While using the pen or highlighter, select the desired icon again to change the color or line thickness....

Basics 28 Using the line eraser When you want to erase handwriting from a note, tap and select an area to erase. Alternatively, select an area while pressing and holding the S Pen button.To change the eraser type, tap once more. • Erase line by line : Erase the line you select. • Erase touched area ...

Basics 29 3 Edit the input using the available options. • Cut : Cut out the input. To paste it to another location, select and hold the location, and then select Paste . • Copy : Copy the input. To paste it to another location, select and hold the location, and then select Paste . • Delete : Delete ...

Basics 30 Inserting voice recordings into a note On the note composer screen, tap → Voice recordings to make a voice recording. Tap to stop recording. The voice recording will be inserted into your note. Deleting notes 1 Select the Start button ( ) → Samsung Notes . You can also open the Air command...

Basics 31 Changing features to use Change the feature or actions you want to use with the S Pen feature. 1 Select the Start button ( ) → Samsung Settings . 2 Select S Pen and select basic actions under General settings . You can manage apps and change the actions for each app under Application actio...

Basics 32 Double-tapping To open files or items, double-tap the touch screen. Tapping and holding (right-clicking) To use additional options of an item, tap and hold it on the touch screen. Touch screen (optional) Use your fingers on the touch screen to perform actions. Touch screen gestures Tapping...

Basics 33 Spreading and pinching To zoom in, spread two fingers apart on an image or text. Pinch to zoom out. Dragging To move an item to another location, tap and hold it, and then drag it on the touch screen to the desired location. Scrolling To scroll up, down, left, or right, swipe on the touch ...

Basics 35 Changing the keyboard layout To change the keyboard layout, select and select one of the following: • : Simplified QWERTY keyboard • : Mini keyboard • : Split QWERTY keyboard for entering text with two hands • : Standard QWERTY keyboard • : Fixed keyboard • : Floating keyboard Entering tex...

Basics 36 Number Description • Delete a preceding character. • Move to the next line. • Create an uppercase character. For all caps, tap it twice. • Change the keyboard language. • Move the cursor. • Enter a space. • Enter emoticons. • Enter numerals and punctuation marks. • Change the keyboard layo...

Basics 37 Using hot keys To use keyboard hot keys, do one of the following: • Press and hold the Fn key and press a hot key. Keyboard Enter text or access computer functions with the keyboard. • Images and available features may differ depending on the model and operating system. • The keyboard layo...

Basics 38 Key/Icon Description F9 • Keyboard backlight brightness : Turn the keyboard backlight on or off and adjust its brightness. F10 • Outdoor+ Mode : Set the screen brightness to the maximum level. F11 • WPS (Wireless PowerShare) Mode : Turn the WPS mode on or off. You can charge another device...

Basics 39 Clicking Tap the touchpad or press the left touchpad button. or Tap Click Double-clicking Double-tap the touchpad or press the left touchpad button twice. or Tap-tap Click-click Touchpad Use the touchpad to move the cursor or select an item. The left and right buttons of the touchpad act t...

Basics 40 Gesture functions Swiping To scroll up, down, left or right to a desired location, swipe with two fingers on the touchpad. or Pinching To zoom in, spread two fingers apart while viewing a website, map, or image. Pinch to zoom out. Right-clicking This function enables right-clicking.To righ...

Basics 41 Touchpad lock Press and hold the Fn key and press the F5 key to lock the touchpad. Configuring touchpad gestures Configure touchpad gestures to use the touchpad more efficiently.Select the Start button ( ) → → Devices → Touchpad → desired options. Some options in the touchpad settings may ...

Basics 42 2 Select Password → Add to create a password. 3 Select Windows Hello PIN → Add to create a PIN number. 4 Select Windows Hello Fingerprint → Set up to start the fingerprint registration. 5 Select Get started on the Windows Hello setup window. 6 Enter your PIN in the Making sure it’s you win...

Basics 43 For better fingerprint recognition • Prevent the fingerprint recognition sensor from being scratched or damaged by metal objects, such as coins, keys, and necklaces. • Ensure that the fingerprint recognition sensor and your fingers are clean and dry. • The fingerprint recognition sensor ma...

Basics 44 • Some memory cards may not be fully compatible with the computer. Using an incompatible card may damage the computer or the memory card, or corrupt the data stored in it. • Use caution to insert the memory card in the proper direction. • Store the card separately to prevent losing the car...

Basics 45 3 Gently press the memory card into the tray to secure it, and reinsert the memory card tray. 2 1 Inserting a memory card 1 Insert the ejection pin into the hole on the memory card tray and gently remove the memory card tray from the memory card tray slot. 2 Place a memory card on the memo...

Basics 46 3 Select Start . • To use a memory card to exchange data with a digital device, formatting the data with the digital device is recommended. • When trying to use a formatted memory card in another digital device, format the memory card again in the device. • Data protected by copyright laws...

Basics 47 Connecting to a display 1 Connect the cable to the USB-C ® port or the Thunderbolt ™ 3 port of the computer. 2 Connect the other end of the cable to the HDMI port of the external display. USB-C ® port or Thunderbolt™ 3 port HDMI port External display Connecting the computer to an external ...

Basics 49 Connecting to a Wi-Fi network 1 On the taskbar, select → Network . AP List Wireless LAN Connect the computer to a wireless network to use the Internet. The descriptions below are for computer models with a Wireless LAN card or device. A Wireless LAN device is optional. The pictures in this...

Basics 50 Deactivating the Wi-Fi feature When you are not using the Wi-Fi feature, turn it off to save battery power. 1 Select on the taskbar. 2 Select WiFi . The Wi-Fi feature is deactivated. Airplane mode This disables all wireless functions on your computer. You can use only non-network services....

Basics 51 Pairing with other Bluetooth devices 1 Select on the taskbar. 2 Check if the Bluetooth feature is on. Select Expand to expand the action center menu when the Bluetooth menu does not appear. 3 Select the Start button ( ) → → Devices → Bluetooth & other devices → Add Bluetooth or other d...

Basics 52 Unpairing Bluetooth devices 1 Select the Start button ( ) → → Devices . Your computer will display the paired devices. 2 Select the device to unpair from your computer and select Remove device → Yes . The connection to the Bluetooth device will be disconnected. 4 Select Bluetooth to select...

Basics 53 3 Set your network profile sharing options and select Save changes to save your settings. The following screen is an example of selecting Turn on network discovery and Turn on file and printer sharing . Thunderbolt ™ 3 You can use Thunderbolt ™ 3 devices or share files and printers by conn...

57 Applications Using applications • Images and features may differ depending on the model and the application version. • Some applications may not be supported depending on the model. • Applications that are provided by Samsung can be installed from Samsung Update . • Third-party software related s...

Applications 59 2 Select Privacy Folder → Create Windows password . Follow the on-screen instructions to create a password. If you have already set a Windows password, this step will not appear. 3 Select Set folder settings , and enter your password, then select OK . 4 Select Select Folder and selec...

Applications 60 3 Select a secret screen effect and drag the adjustment bar to set the opacity or darkness level. • Dark Screen Effect : Make the window black. • Opacity Effect : Make the window transparent. Using the secret screen Press and hold the key and press the F11 key to enable the secret sc...

Applications 63 Installing Samsung PC Help 1 On a smartphone, tap Play Store and search for Samsung PC Help . 2 Install the application on your smartphone. Using Samsung PC Help 1 On a smartphone, tap Samsung PC Help . 2 On the Samsung PC Help main screen, select a menu to display the available cont...

Applications 64 Timeline manager Timeline manager tracks your application installation history and helps you manage computer performance by automatically managing your Windows backup points. You can manage the list of applications installed on your computer and your system using the Windows Restore ...

66 Settings & Upgrade LCD brightness Adjust the LCD brightness to reduce eye strain and save power. Controlling brightness using the keyboard • To dim the LCD screen, press and hold the Fn key and press the F2 key. • To brighten the LCD screen, press and hold the Fn key and press the F3 key. Con...

Settings & Upgrade 67 Optimizing the full screen color balance Optimize the screen color by adjusting the color tones to your preference. 1 Select the Start button ( ) → Samsung Settings . 2 Select Display → Advanced color settings . 3 Drag the color adjustment bar to the desired color tone. Col...

Settings & Upgrade 68 • To mute or unmute the volume, press and hold the Fn key and press the F6 key. Controlling volume using the taskbar 1 Select on the taskbar. 2 Drag the adjustment bar to the desired volume. Volume adjustment bar Volume Adjust the system volume or sound volume when playing ...

Settings & Upgrade 69 Entering the BIOS screen 1 Turn on the computer. 2 Before the Samsung logo appears, press the F2 key several times. • If the computer is password-protected, press the F2 key several times before the password screen appears. • If the password screen or the Windows start scre...

Settings & Upgrade 70 Number Name • Setup items • Setup tools – Help : View the help for BIOS set up. – Default : Return to the default settings. – Restore : Cancel changes. – Save : Save settings. – Exit : Exit BIOS setup. • Setup menu – SysInfo : View the basic specifications of the computer. ...

Settings & Upgrade 71 Setting passwords There are three password settings available: Supervisor Password , User Password , and HDD Password . • Supervisor Password (low security level): This password is required when turning on the computer or entering the BIOS setup. • User Password (low securi...

Settings & Upgrade 72 5 Enter a password and select Ok . The password can be up to 20 characters. 6 Enter the password again to confirm it and select Ok . 7 Select Save → Ok to save and restart. • To enable the Password On Boot option, set a Supervisor Password and enter the password when starti...

Settings & Upgrade 73 Boot priority Change the boot priority from the BIOS setup. 1 Turn on the computer. 2 Before the Samsung logo appears, press the F2 key several times. 3 Access the Boot menu. 4 Select Boot Device Priority . 5 Select an option menu to open the list. 6 Select an option. 7 Sel...

Settings & Upgrade 74 3 Select Advanced → Smart Battery Calibration . 4 The Battery Calibration function is activated and the battery is forcefully discharged. To stop the operation, press the Esc key. This operation requires 3–5 hours depending on the battery capacity and the remaining battery ...

Settings & Upgrade 75 Charging the battery 1 Connect the AC adapter to the Thunderbolt ™ 3 or the USB-C ® port of the computer. 2 Plug the AC adapter into an electric socket. Battery Fully charge the battery using the AC adapter before using the computer for the first time. • Use only Samsung-ap...

Settings & Upgrade 76 Battery status When the AC adapter is removed, move the cursor over the battery icon on the taskbar to view the current battery charge. Viewing the current battery charge when the computer is turned off Connect or disconnect the AC adapter from the computer to view the curr...

Settings & Upgrade 77 When battery expiration is imminent Batteries are consumable parts and the remaining battery life is currently low. Continued use may result in charge or discharge failures. Whether or not batteries can be used is determined based on safety evaluations. Please replace it wi...

78 Troubleshooting Samsung Recovery When a problem occurs with the computer, it is easy to restore the computer back to the factory default settings by using the Samsung Recovery application (Recovery/Backup). It is also possible to restore the computer to a previously backed up point. Back up impor...

Troubleshooting 79 2 Select PC factory reset → Start factory reset . Follow the on-screen instructions to complete the recovery to its initial status. Recovering to factory default You can restore the computer to its factory default settings. If necessary, back up important data to an external stora...

Troubleshooting 80 2 Select a drive to save the backed up data → Start backup . • When backing up to an external storage device, connect the device to the computer and then select the external drive. 3 Follow the on-screen instructions to complete the backup. Backing up user data You can back up dat...

Troubleshooting 81 3 Select Backup and restore management . 4 Select Restore of the data you want to recover → Start restore . 5 Follow the on-screen instructions to complete data recovery. Recovering after a backup Select a backup point saved on an alternate internal drive or an external storage de...

Troubleshooting 83 Q&A When experiencing problems with the computer, try these solutions. Windows How can I uninstall an application? 1 Select the Start button ( ) → → Apps → Apps & features . 2 On the list, select an app to delete, and then select Uninstall . Windows recovery function If th...

Troubleshooting 84 Why is the capacity representation of the hard disk drive (HDD) in Windows different from the product specifications? The capacity of the storage device (HDD or SSD) of the manufacturer is calculated assuming that 1 KB = 1,000 Bytes. However, the operating system (Windows) calcula...

Troubleshooting 85 Miscellaneous The camera and the microphone are not working. How do I turn them on again? When recording protect mode is activated, the camera and microphone will not work.Select the Start button ( ) → Samsung Security → Block Recording and tap the switch to turn the features off....

86 Appendix Product specifications The system specifications may differ depending on the derived model. For detailed system specifications, refer to the product catalog. Item Specification Operating environment • Temperature: -5–40 °C for storage, 10–35 °C when operating • Humidity: 5–90 % for stora...

Appendix 87 • Use an adjustable chair with firm, comfortable support. • Adjust the height of your chair so that thighs are horizontal to the floor and feet are flat on the floor. • The back of the chair should support the lower back. Adjust the backrest to fit your body properly. • Sit back fully in...

Appendix 88 • When using the keyboard and touchpad, the shoulders should be relaxed. The upper arm and forearm should form an angle that is slightly greater than a right angle, with the wrist and hand in almost a straight line. • Use a light touch when typing or using the touchpad and keep the hands...

Appendix 89 Hearing and volume control VOLUME Check your volume! • Ensure that the volume is not too loud before using a headset or earphones. Excessive exposure to loud sounds can cause hearing damage. • Always turn the volume down before plugging the earphones into an audio source and use only the...

Appendix 90 • If anyone related to you has experienced seizures or blackouts while using a similar product, consult a physician before using the computer. • If you feel discomfort, such as a muscle spasm, or disoriented, stop using the computer immediately and consult a physician. • To prevent eye s...

Appendix 91 Power related Handle the power cord with care. • Do not touch with wet hands. • Do not use a damaged power cord. • Do not overload a multi-outlet or an extension cord beyond the specified voltage/current capacity. • Firmly insert the power cable into the AC adapter. • Do not unplug the p...

Appendix 92 Battery usage related Use manufacturer-approved batteries, chargers, accessories, and supplies. • Using generic batteries or chargers may shorten the life of your product or cause the computer to malfunction. They may also cause a fire or cause the battery to explode. • Use only Samsung-...

Appendix 93 Usage related Do not use the computer on heated floors or electric pads, or on beds, blankets, or cushions that block the ventilation of the computer. A blocked vent causes the computer to overheat, resulting in an explosion, fire, burns, or computer malfunction. Do not use the computer ...

Appendix 94 Caution Failure to follow instructions marked with this symbol may result in minor physical injury or damage to the computer. Installation related Do not block the ports (holes), vents, etc. of the product and do not insert objects. Damage to a component within the computer may cause ele...

Appendix 98 Shut down the computer and disconnect all cables before disassembling the computer. For notebook computers that are supplied with an optional removable battery, disconnect the battery. Failure to do so may cause electric shock. Make sure to close the computer cover before connecting the ...

Appendix 99 Cautions on preventing data loss (storage device (e.g. HDD, SSD, eMMC) management) Take care not to damage the data on a storage device (e.g. HDD, SSD, eMMC). • Subjecting the device to physical impacts may result in data loss. • Data may be lost when the computer is turned off or reset ...

Appendix 100 LCD bad pixels Samsung observes strict specifications regarding the quality and reliability of the LCD. However, there is a small chance that a few pixels may be bad. A large number of bad pixels can cause problems with the display, but a small number of bad pixels does not generally af...

Appendix 101 Setting up the system • Read and follow all instructions marked on the product and in the documentation before operating the system. Retain all safety and operating instructions for future use. • Do not use this product near water or a heat source such as a radiator. • Set up the system...

Appendix 102 Care during use • Do not walk on the power cord or allow anything to rest on it. • Do not spill anything on the computer or its components. The best way to avoid spills is to not eat or drink near the computer or its components. • Some products have a replaceable CMOS battery on the sys...

Appendix 103 Operating instructions 1 When installing and operating devices please refer to safety requirements in the user manual. 2 Devices can be used only with the equipment specified in the technical specifications of the devices. 3 If any smell of burning or smoke is detected from the computer...

Appendix 104 Battery disposal Do not put rechargeable batteries or products powered by non-removable rechargeable batteries in the garbage. Contact the Samsung Service Center for information on how to dispose of batteries that you cannot use or recharge any longer. Follow all local regulations when ...

Appendix 105 • Laser Safety Note : Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive. • Class 1M laser radiation w...

Appendix 106 General requirements The requirements listed below are applicable to all countries: • All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be used. • The power cord set must have a minimum current...

Appendix 107 The RF field strength of the wireless device or devices that may be embedded in the notebook are well below all international RF exposure limits as known at this time. Because the wireless devices (which may be embedded into the notebook) emit less energy than is allowed in radio freque...

Appendix 109 Explosive Device Proximity Warning Do not operate a portable transmitter (such as a wireless network device) near unshielded blasting caps or in an explosive environment unless the device has been modified to be qualified for such use. Use On Aircraft Caution FCC, FAA, and TCCA regulati...

Appendix 110 This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, an...

Appendix 111 Intentional emitter per FCC Part 15 (If fitted with 2.4 G band or 5 G band)Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz/5 GHz Band, may be present (embedded) in the notebook system. This section is only applicable if t...

Appendix 112 Health and safety information Exposure to Radio Frequency (RF) Signals Certification Information This product can contain an embedded radio transmitter and receiver. It is designed and manufactured not to exceed the exposure limits for radio frequency (RF) energy set by the Federal Comm...

Appendix 114 RTC caution CAUTION: Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the Manufacturer’s instruction. Manufacturer information Samsung Electronics Co., Ltd. 129, Sam...

Appendix 115 Innovation, Sciences et Développement économique Canada L’émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR d’Innovation, Sciences et Développement économique Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée...

Appendix 116 Household users should contact either the retailer where they purchased this product, or their local government office, for details of where and how they can take these items for environmentally safe recycling.Business users should contact their supplier and check the terms and conditio...

Appendix 118 Samsung package Take-Back program (USA only) In partnering with select recyclers, Samsung offers packaging take-back at no cost to you.Simply call the following number for the locations nearest you.CRT Processing, LLC(877) 278-0799Kathy Severson – Logistics contactDispose unwanted elect...