Page 3 - Welcome
3 3 Welcome Congratulations on purchasing your new Plantronics product. This guide contains instructions for setting up and using your CS510/CS520 Wireless Headset System. Please refer to the separate safety instructions for important product safety information prior to installation or use of the pr...
Page 4 - What’s in the Box; Telephone interface cable
4 4 What’s in the Box Telephone interface cable Power supply Base Headset Model WH350 (binaural) shown - Model WH300 (monaural) available
Page 5 - Base and Headset Basics; Headset overview; Base overview
5 5 Base and Headset Basics 1 Call/mute LED 2 Power on/subscription LED 3 Charging LED 4 Subscription button 5 Narrowband/wideband switch 6 Power jack 7 Handset lifter/EHS cable jack 8 Telephone interface cable jack 9 Auto answer switch 10 Listening volume dial* 11 Speaking volume dial* 12 Configura...
Page 6 - Accessories
6 6 Accessories 1 Electronic Hookswitch Cable (EHS) Electronically takes your desk phone handset off hook. Enables remote call answer/end with your headset. 2 HL10™ Lifter Automatically lifts handset and returns it to the cradle. Enables remote call answer/end with your headset 2 1
Page 7 - Headset Set Up; Adjust the Headband
7 7 Headset Set Up Your headset comes fully assembled. You can adjust the headband for a bet-ter fit and the mouthpiece for optimal performance. Adjust the Headband 1 To adjust the headband, lengthen or shorten the band until it fits comfortably. The clickstop feature keeps the headband securely adj...
Page 8 - This section describes how to connect the base to your desk phone.; Connect the Power; Connect Your Desk Phone
8 This section describes how to connect the base to your desk phone. Connect the Power Plug one end of the power supply into the power jack on the back of the base and the other end into a working power outlet. The Power On LED will be solid white. Charge the Headset Place the headset in the charge ...
Page 9 - Connect and Configure Your Desk Phone
9 Connect and Configure Your Desk Phone There are three setup options for connecting the CS510/CS520 to your desk phone. Select one of the following and continue. • Desk phone (standard) • Desk phone + HL10 lifter (sold separately) • Desk phone + EHS cable (sold separately) NOTE If you will be using...
Page 10 - Check Configuration and Make a Test Call
10 10 Check Configuration and Make a Test Call 1 If your desk phone has a volume control set it to mid-range. 2 Look at the bottom panel of your base and make sure the default settings are correct. Set your desk phone’s volume also. listening volume dial ( ) = 3 and speaking volume dial ( ) = 3 conf...
Page 11 - Desk Phone plus HL10 Lifter (sold separately)
11 Desk Phone plus HL10 Lifter (sold separately) NOTE First follow the steps above for Desk Phone (Standard) . 1 Firmly press the handset lifter power cord into the handset lifter jack. USE 2 While wearing your headset, slide the handset lifter arm under the handset until the lifter base touches the...
Page 13 - Desk Phone plus EHS Cable
13 13 For Nortel Phones Only Desk Phone plus EHS Cable 1 Connect the end of the EHS cable to the base and the other end to the desk phone as described in the EHS Adapter Getting Started guide. NOTE For further installation information refer to the EHS Getting Started guide that came with your EHS ca...
Page 14 - Position Your Base
14 14 Position Your Base The minimum recommended separation between your desk phone and the base is 6 inches. The minimum recommended separation between the base and computer is 12 inches. Incorrect position can cause noise and interference problems.
Page 15 - Headset Controls; Talk Time; Your Headset
15 15 Now that you’ve adjusted your headset and connected your desk phone, read this section to learn about the headset features, how to use the controls and more. Headset Controls 5 4 3 1 2 1 Volume [–] button Press to lower volume 2 Headset LED Flashes green when in use 3 Call button Place, answer...
Page 16 - Battery; Muting Your Headset During a Call
16 16 Battery This product has a replaceable battery. To ensure replacement batteries meet Plantronics high quality standards and for optimal performance, only use replacement batteries provided by Plantronics. Low Battery Warning If you are on a call and the headset battery is critically low, you w...
Page 17 - Your Base
17 Base Phone Button and Switches 1 Subscription Button The headset and base that came in the box are subscribed (connected) to each other. However, if you wish to use a new headset or need to restore subscription to your current headset, the units can be subscribed to each other by the following tw...
Page 19 - Place an Outgoing Call; Answer an Incoming Call; Conference Up to Three Additional Headsets; Daily Use
19 Place an Outgoing Call 1 Wearing your headset, press the headset call button. 2 Remove the handset from the cradle. You will hear a dial tone. NOTE This step will be automatic if you install a lifter or EHS cable accessory. For a complete list of accessories, visit plantronics.com/accessories. 3 ...
Page 20 - Troubleshooting
20 Headset Talk time performance is significantly degraded even after a full recharge. Battery is wearing out. Call Plantronics at (800) 544-4660 for factory replacement information or contact us at plantronics.com/support. Desk Phone I can’t hear a dial tone in the headset. Make sure your headset i...
