Panasonic 2001 - Manual

About the Nortel IP Phone 2001 10 Figure 1 illustrates the IP Phone 2001. Figure 1: IP Phone 2001 Telephone controls Note: Some IP Phone 2001 phones come with optional key caps. Text in parenthesis indicates labels appearing on the key caps. For example, (Goodbye). Use the Volume control bar to adju...

About the Nortel IP Phone 2001 12 Continued Note 1: Press the Services key to exit from any menu or menu item. Note 2: The Password Admin menu is not available on all IP Phone 2001 phones. Consult your system administrator. Soft keys (self-labeled) are located below the LCD screen. The LCD screen ab...

About the Nortel IP Phone 2001 13 Telephone display The IP Phone 2001 has two display areas: • The upper display area contains single-line information for items such as the caller number, caller name, feature prompt strings, user-entered digits, date and time information, and telephone information. ...

About the Nortel IP Phone 2001 14 Call features and Flexible Feature Codes System administration is required for call features and Flexible Feature Codes (FFCs). Contact your system administrator to configure these features and codes on your telephone. Call features and FFCs must be assigned to your...

Connecting the components 16 Connecting the components Before you begin Connecting the components of the phone 1. Connect one end of the handset cord to the handset jack (identified with a handset icon) on the back of the telephone. Connect the other end to the jack on the handset. 2. Connect one en...

Connecting the components 17 Figure 3: IP Phone 2001 connections

Configuring options 18 Configuring options The IP Phone 2001 Services menu lists the following submenus: • The Telephone Option menu enables you or your system administrator to configure telephone preferences. Figure 4 illustrates the choices available in this menu. • The Password Admin menu enables...

Configuring options 19 • “Selecting a Ring type” on page 23 • “Viewing telephone information” on page 24 When an option has a sublist, an ellipsis (...) appears after the option. To use the Telephone Option menu: (Services) 1. Press the Services key. 2. Press the Navigation keys to scroll and highli...

Configuring options 20 Adjusting the volume To adjust the volume, press the Services key and select Volume adjustment... from the Telephone Option menu. Choose one of the following: • Ringer • Handset • On-hook dialing/listen • Buzzer To adjust the volume: 1. Press the Navigation keys to scroll and ...

Configuring options 21 Adjusting the display screen contrast To adjust the LCD display screen contrast, press the Services key and select Contrast adjustment from the Telephone Option menu. To adjust the display screen contrast: Selecting a language The display can show information in any of several...

Configuring options 22 To select a language: Selecting date/time format There are several date/time formats, based on the 12-hour clock or the 24-hour clock. To select a date/time format, press the Services key and select Date/Time… from the Telephone Option menu. To select a date/time format: 1. Pr...

Configuring options 23 Selecting local dialpad tone Use the Local DialPad Tone option if you want the telephone dialing keys to produce a sound when you press them. Your choices are: • Dual Tone Multi-Frequency (DTMF) sounds • a single tone • no sound. To choose a local dialpad tone, press the Servi...

Configuring options 24 To select a ring type: Viewing telephone information The Set Info option displays the following telephone-specific information: • IP address • Hardware ID of the IP Phone • Current firmware version To view telephone information, press the Services key and select Set Info from ...

Configuring options 25 To view telephone information: 1. Press the Navigation keys to scroll through the list containing telephone information. 2. Press the Cancel soft key to return to the Telephone Option menu.

Making a call 26 Making a call This section describes the various methods that you can use to make a call: • “Using off-hook dialing” on page 26 • “Using on-hook dialing” on page 27 • “Using Predial” on page 27 • “Activating Ring Again” on page 29 • “Using Last Number Redial” on page 30 • “Using Spe...

Making a call 27 Using on-hook dialing Use on-hook dialing to dial the number before lifting the handset. Using Predial Use the Predial feature to enter, preview, and edit numbers before dialing. To use Predial: 1. Leave the handset in the cradle. (Line) 2. Press the Line (DN) key. 3. Dial the numbe...

Making a call 28 To edit a Predial number: (Line) 2. Press the Line (DN) key to dial the number. 3. Lift the handset when the called party answers. or (Goodbye) 4. Choose one of the following to terminate the call: — Replace the handset into the cradle. — Press the Goodbye key. 1. Without selecting ...

Making a call 29 Activating Ring Again Use the Ring Again feature if you receive a busy tone or if there is no answer. Your IP Phone rings when the person you called becomes available. Ring Again automatically redials the number. To activate Ring Again: To call a Ring Again party when you receive no...

Making a call 30 To deactivate Ring Again before notification: Using Last Number Redial Use the Last Number Redial feature to automatically redial the last dialed number. To use Last Number Redial with the handset: To use Last Number Redial without lifting the handset: or Choose one of the following...

Making a call 31 Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code. To create a Speed Call number: To make a Speed Call: 1. Press the Speed Call Controller soft key. The triangular icon flashes, indicating programming mode. ...

Making a call 32 Making a System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your telephone. To make a System Speed Call: 3. Dial the Speed Call code to automatically dial the number. 1. Lift the handset. 2. Choose one of the fol...

Answering a call 33 Answering a call Each incoming call causes the telephone to ring and the Message Indicator lamp to flash. To answer a call: Note: Do not use the Line (DN) key to answer a call. Lift the handset.

While on an active call 34 While on an active call Use the following features during an active call: • “Placing a call on hold” on page 34 • “Transferring a call” on page 34 • “Using Timed Reminder Recall” on page 35 • “Using Call Park” on page 36 • “Recording a Calling Party Number” on page 38 • “T...

While on an active call 35 To use the Transfer feature to direct a call to a third party: To return to the original call, if the transfer is incomplete: Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered. To activate T...

While on an active call 36 If the transferred call is not answered, your telephone rings: Using Call Park Use the Call Park feature to hold temporarily (park) and retrieve a call from any telephone. Using Call Park does not tie up a line and, when configured network-wide, can be used across networks...

While on an active call 37 To park a call on the System Park DN or your own DN: To park a call on a DN other than the System Park DN or your own DN: To retrieve a parked call: During an active call, press the Park soft key twice. Note: By default, the call is parked on your DN unless a System Park i...

While on an active call 38 Recording a Calling Party Number Use the Calling Party Number feature to record a caller’s number, or to charge a call to an account number, during an established call. To record a caller’s number for accounting purposes: Tracing a malicious call Use the Call Trace feature...

While on an active call 39 To activate Call Trace: 1. Choose one of the following: — Press the Transfer soft key. — Press the Conference soft key. 2. Dial the SPRE code followed by 83 or enter the Call Trace FFC to automatically reconnect. Note: Contact your system administrator for the Call Trace f...

While away from your desk 40 While away from your desk Use the following features when you are away from your desk; • “Using Call Forward” on page 40 • “Using Internal Call Forward” on page 41 • “Using Remote Call Forward” on page 42 • “Securing your telephone” on page 44 Using Call Forward Use the ...

While away from your desk 41 To reinstate Call Forward to the same number: Using Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your telephone system still ring at your telephone. Current incoming call...

While away from your desk 42 Using Remote Call Forward Use Remote Call Forward (from any phone other than your own) to forward your calls to any DN. To activate Remote Call Forward: 1. Lift the handset. 2. If calling from a telephone outside the system, dial your direct system access number and wait...

While away from your desk 43 To deactivate Remote Call Forward: 7. Press the # key. 1. Lift the handset. 2. If calling from a telephone outside the system, dial the direct system access number and wait for the dial tone. 3. Dial the Remote Call Forward Deactivate FFC. 4. Dial your Station Control Pa...

While away from your desk 44 Securing your telephone The Electronic Lock feature is controlled using your Station Control Password. To change your Station Control Password , please refer to “Security features” on page 14. To lock your telephone: To unlock your telephone: 1. Lift the handset. 2. Dial...

Talking with more than one person 46 Talking with more than one person Use the following features to enable conversations between more than two people: • “Setting up a conference call” on page 46 • “Using Group Call” on page 47 Setting up a conference call Use the Conference feature to set up a conf...

Talking with more than one person 47 If the person you attempt to add to the conference is unavailable: Using Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until they all answer. To call group members: (Goodbye) 1. Press the Goodbye key. (L...

Talking with more than one person 48 To answer a Group Call: Note: When you answer a Group Call, three 10-second tones notify you that there is a group call on your extension. To end a Group Call: Lift the handset. (Goodbye) Press the Goodbye key. Note: When the person who made the group call discon...

Working without interruption 49 Working without interruption This section describes the Activating Make Set Busy feature, which provides uninterrupted work time. Using Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers. To activate Make Set Busy: To deactiv...

Additional calling features 50 Additional calling features The following calling features are available on some IP Phone 2001 phones. Contact your system administrator to find out if they are available to you: • “Using Call Page Connect to make an announcement” on page 50 • “Charging a call or charg...

Additional calling features 51 Charging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account. The Forced Charge feature charges long-distance calls from a telephone restricted to local calls. To charge a call before you dial: To charge a call in progres...

Additional calling features 52 To charge a call to an account when you transfer a call: 2. Choose one of the following: — Press the Charge soft key. — Dial the Call Detail Recording FFC. 3. Dial the charge account number. (Line) 4. Press the Line (DN) key to return to the call. 1. Press the Transfer...

Additional calling features 53 To charge a call to an account when you add someone to a conference call: 5. Press the Transfer soft key when you hear the telephone ring. Note: You can talk privately to the person at the transfer number before you press the Transfer key. 1. Press the Conference soft ...

Additional calling features 54 Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. Use Enhanced Override to make a simple call or a consultation call, such as placing a call on hold and calling another party. To use Enhanced Overri...

Additional calling features 55 Using Forced Camp-on Use the Forced Camp-on feature to automatically ring another telephone (internal or external) immediately after that telephone disconnects from its current call. To use Forced Camp-on: To answer a call camped-on to your extension: You receive a bus...

Additional calling features 56 Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call. To override a busy/engaged signal: To end the connection: Using Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to joi...

Additional calling features 57 Using Radio Page Use the Radio Page feature to page a person and stay on the line until they answer. The paged person answers the call after entering a special Page Meet–me code from any telephone. To use Automatic Preselection (Meet–me page): 1. Lift the handset. 2. D...

Additional calling features 58 To use Automatic Post selection: The called party is either busy on the telephone or away from the desk. To page the called party, there is no need to redial the number of the called party. To answer a Radio Page: If you carry a Radio Pager, a page indicates that someo...

Additional phone features 60 Additional phone features The following phone features are available on some IP Phone 2001 phones. Contact your system administrator to find out if they are available to you. • “Using Virtual Office” on page 60 • “Using Media Gateway 1000B” on page 68 Using Virtual Offic...

Additional phone features 61 Logging in to Virtual Office To activate Virtual Office on your office telephone from your remote telephone: 1. Press the Services key. 2. Press the Navigation keys to scroll and highlight Virtual Office Login . 3. Press the Select soft key. 4. Enter your User ID (for ex...

Additional phone features 62 Using Virtual Office on your remote telephone Figures 5 to 8 illustrate IP Phones logged on to an IP Phone 2001 using Virtual Office. Figure 5: Logged on to an IP Phone 2001 using an IP Phone 2001 6. At the prompt, enter the home Station Control Password (SCPW) . Note 1:...

Additional phone features 64 Figure 8: Logged on to an IP Phone 2001 using an IP Softphone 2050 On the displays of IP Phone 2002 and 2004, and IP Softphone 2050, the feature keys remain empty (except for the appearance of your DN) as your IP Phone 2001 does not support feature keys. A User informati...

Additional phone features 65 To regain operation of a telephone being used for Virtual Office: Logging out of Virtual Office To log out from a remote telephone: or Choose one of the following: 1. To completely disconnect your office telephone from the remote telephone: a. Press the Home soft key. b....

Additional phone features 66 Troubleshooting Virtual Office Virtual Office can display error messages on-screen. The following table lists error messages and actions to correct the causes. Table 1: Troubleshooting Virtual Office (Part 1 of 3) Displayed Message Probable Cause Action Busy, try again R...

Additional phone features 68 Using Media Gateway 1000B This section provides more information on the following topics: • “Using Test Local Mode” on page 69 • “Using Resume Normal Mode” on page 69 • “Troubleshooting MG 1000B” on page 70 The Media Gateway 1000B (MG 1000B) telephone can operate in Norm...

Additional phone features 69 Local Mode If the WAN connection goes down, the telephone loses communication with the Main Office TPS. It then registers with the MG 1000B and receives telephone services from the branch office. When in Local Mode, the telephone displays “LOCAL MODE.” Using Test Local M...

Using Hospitality features 71 Using Hospitality features Use the following Hospitality features for hotel operations. Configuring Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. From your telephone, you can program the system to automatically place a call to you...

Using Hospitality features 72 To quit an Automatic Wake-Up call: To verify the time for the Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit FFC. (Goodbye) 3. Press the Goodbye key. 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC. 3. Dial the Automatic Wa...

Using External Server Applications 73 Using External Server Applications Use External Server Applications to access a variety of applications directly from your IP Phone 2001. For more information about the External Server Applications, consult the Nortel IP Phone External Server Applications User G...

Terms you should know 75 Terms you should know Attendant A telephone operator in your organization. Calling Party Name Display Information appearing on the LCD display screen such as the caller’s name and telephone number. The system must have CPND enabled. Category 5 (Cat5) Balanced 100 Ohm cable a...

Terms you should know 76 Fixed key The hard-labeled keys on your telephone. Flexible Feature Codes (FFCs) Specialized codes entered using the dialpad that enable features (for example, Ring Again). Goodbye key A fixed key used to end an active call. Indicator An LCD or an LED that indicates the stat...

Terms you should know 77 Message waiting indicator/Incoming call indicator An LCD or an LED that indicates the status of a feature by the flash, wink, steady on, or off. Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen. Off-hook Any line selected to mak...

Terms you should know 78 Soft keys (self-labeled) A set of keys programmed by your system administrator. These four keys located directly below the display area have four programmable layers. These keys are also used to configure parameters in the Telephone Option menu. Special dial tone The three c...

Terms you should know 79 Volume control bar A rocker bar you press to increase or decrease the volume of the ringer, handset, headset, and the speaker.

Index 81 Index A About the IP Phone 2001 9 Answer a call 33 Attendant 75 Automatic Wake-Up 71 B Basic features 9 C Call features and Flexible Feature Codes 14 Call Forward 40 Call Page 50 Call Page Connect 50 Call Park 36 Call party information 75 Calling Party Number 38 Charge a call or charge a fo...

Nortel Communication Server 1000 IP Phone 2001 User Guide Copyright © Nortel Networks Limited 2005 All Rights Reserved Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant....