NEC MH4500 - Manual

iv Contents Configuring Your System ...................................................3-1 Using the BIOS Setup Utility......................................................................................... 3-3 Main Menu ................................................................................

Contents v Additional Troubleshooting Procedures ......................................................................... 5-5 Preparing the System for Diagnostic Testing............................................................. 5-5Monitoring POST ....................................................

vi Contents Emergency Management Port........................................... C-1 How the EMP Works ..................................................................................................... C-2EMP Requirements and Configurations ...........................................................

1 System Overview „ System Chassis Features „ System Board Features „ System Security Features

1-2 System Overview The MH4500 System is a modular, multiprocessing server based on theIntel  Pentium® II Xeon™ microprocessor. The combination of compute performance, memory capacity, and integrated input/output (I/O) provides ahigh performance environment for many server market applications. Thes...

System Overview 1-3 Your server features the following major components: „ up to four high-performance Pentium II Xeon processors, each packagedin a Single Edge Connector (S.E.C.) cartridge „ integrated 512 KB or 1 MB secondary cache integrated in the S.E.C.cartridge „ 128 MB to 4 GB of memory, usin...

1-4 System Overview Several major system component locations are shown in the following figureand briefly described in the following paragraphs. A. Fans (8) E. System Board B. SCSI Backplane F. Expansion Board Connectors C. Removable Media Device Bays (3) G. Memory Module Connector D. S.E.C. Process...

System Overview 1-5 Peripheral Bays The system supports a variety of standard PC AT-compatible peripheral devices.The chassis includes the following peripheral bays: „ 3 1/2-inch front panel bay for mounting the standard 3 1/2-inch diskettedrive (supports 720 KB and 1.44 MB diskettes) „ three 5 /14-...

System Overview 1-7 Pentium II Xeon Processor The system board supports up to four Pentium II Xeon processors, eachpackaged in a Single Edge Contact (S.E.C.) cartridge. The cartridge includes theprocessor core with an integrated 16 KB primary (L1) cache; the secondary (L2)cache; a thermal plate; and...

1-8 System Overview ISA features include: „ bus speed up to 8.33 MHz „ 16-bit memory addressing „ Type A transfers at 5.33 MB/second „ Type B transfers at 8 MB/second „ 8- or 16-bit data transfers „ Plug and Play ready. The system board has two 32-bit PCI bus segments: PCI-A and PCI-B. Thesegments p...

System Overview 1-9 The IDE controller features: „ PIO and IDE DMA/bus master operations „ Mode 4 timings „ transfer rates up to 22 MB/second „ buffering for PCI/IDE burst transfers „ master/slave IDE mode. SCSI Controllers The system board contains two SCSI controllers: a narrow SCSI controller(SYM...

1-10 System Overview No logic, termination, or resistor loads are required to connect devices to theSCSI controller other than termination in the device at the end of the cable. TheSCSI bus is terminated on the system board with active terminators that can bedisabled. Video Controller The system has...

System Overview 1-11 External Device Connectors The external I/O connectors provide support for a PS/2 compatible mouse and akeyboard, connector for VGA monitor, two serial port connectors, a parallel portconnector, and a USB connector. System Board Management Controller (BMC) Server management is c...

1-12 System Overview „ activate a hot-key combination to enter secure mode quickly „ disable writing to the diskette drive when secure mode is set. Further information on the security features is contained inChapter 3, “Configuring Your System.”

2 Setting Up Your System „ Selecting a Site „ Unpacking the System „ Getting Familiar with the System „ Installing the System „ Connecting Peripherals „ Connecting the Power Cords „ Powering on the System „ Converting to a Rack Mount Server Unit

2-2 Setting Up Your System Your system ships as a stand-alone, single server pedestal unit or as a rack unitready to install in a rack. The pedestal system can also be converted to a rack-mounted server unit using a rack conversion kit (not supplied). You canpurchase the kit from your dealer. The in...

Setting Up Your System 2-3 „ The site must be isolated from strong electromagnetic fields and electricalnoise produced by electrical devices such as air conditioners, large fans,large electric motors, radio and TV transmitters, and high-frequencysecurity devices. „ Provide at least eight inches (20....

2-4 Setting Up Your System Getting Familiar with the System Before setting up your system, you should become familiar with the system’sfeatures, such as the location of your system's front and rear panel switches,indicators, and connectors. Front View The following figure shows locations of controls...

2-6 Setting Up Your System Rear View The following figure shows the location of system controls, indicators, andconnectors on the rear of the system. The rack unit is similar except that it ismounted in the rack on its side. H I K J B D F G A C E L M A. Parallel Port Connector 25-pin parallel printe...

Setting Up Your System 2-7 Installing the System How you install the system depends on whether you have the stand-alonepedestal unit or the rack-mounted unit. If you have the pedestal unit, install it atyour site and connect peripherals and power as explained next. If you have the rack mounted unit,...

2-8 Setting Up Your System „ To unplug the power cord, slide the lock away from the plug whilecarefully pulling it out of the socket. Do not pull on the cord, only theplug. 2. Plug the male end of the power cord into a wall-mounted power outlet. „ Plug the male end of the power cord into an NEMA 5-1...

Setting Up Your System 2-9 „ Verify that the AC power-on and power supply failure LEDs on theback of each power supply are lit. If the power supply failure LED is notlit, ensure that the AC power cord is connected to a functional ACpower source. ! WARNING The DC push-button on/off switch on the fron...

2-10 Setting Up Your System Converting to a Rack Mount Server Unit You can convert a pedestal system to a rack mounted server unit using anoptional rack installation kit available from your dealer. The kit contains theslide rails, bezel frame, and other hardware necessary for mounting the systemin a...

Setting Up Your System 2-11 Equipment Rack Warnings and Cautions Observe and implement the following equipment rack warnings and cautionsbefore starting the conversion. ! WARNING Anchor the Equipment Rack. The equipment rack must beanchored to an unmovable support to prevent it from fallingov er whe...

2-12 Setting Up Your System Converting the System Pedestal Unit Converting your pedestal system to a rack mounted unit consists of: „ removing the top and side covers „ removing the bezel frame „ installing a new bezel frame „ installing handles „ attaching slide rails to the chassis „ preparing the...

Setting Up Your System 2-13 3. Grasp the built-in handle on the back of the cover and, using an even pull,slide the cover back about an inch until it stops. 4. Pull the cover straight up and off the chassis. Set the cover aside. 5. Remove and save the two screws holding the access (side) panel in pl...

2-14 Setting Up Your System 3. Install the new bezel frame by inserting the retaining tabs into theircorresponding slots on the chassis. 4. Install the bezel door by inserting the door onto the hinge pins on thechassis. Shut the bezel door. Installing the Chassis Handles Install the two chassis hand...

Setting Up Your System 2-15 A. Bezel Frame B. Rectangular Cutout C. Chassis Handle D. Screws Attaching the Chassis Handles Attaching the Outer Slide Bars to the Chassis Note: If you have a rack unit, you must use the following procedure to attach the slide bars before mountingthe unit in the rack. O...

2-16 Setting Up Your System 3. While pressing down on the small outer bar safety latch (4 on the followingfigure), pull the small outer bar out of the assembly and set aside forinstallation on the chassis. „ Release the safety latch on the center bar (5 on the figure) and collapsethe large outer bar...

Setting Up Your System 2-17 4. Attach each small outer bar to the chassis as follows. „ Align the mounting holes in the bar to the threaded holes in the chassis(see the following figure). The right angle end of the bar goes toward thefront of the chassis. „ Secure the bar to the chassis with four sc...

2-18 Setting Up Your System Preparing the Rack Note: If you have a rack unit, you must use the following procedure to prepare the rack before mounting theunit in the rack. Observ e all safety precautions, warnings,and cautions noted throughout this chapter. The converted system unit (or rack unit) m...

Setting Up Your System 2-19 3. Align the bracket behind the rack’s vertical edge and behind the mountingholes in the vertical edge (see the following figure). 1 4 2 3 1. Screw 2. Rack Vertical Rail 3. Bar Nut 4. Right angle Extension Bracket Installing the Extension Brackets 4. Determine where you w...

2-20 Setting Up Your System 1 2 3 2 2 5 6 4 4 6 7 2 2 1. Back Extension Bracket 2. 8-32 Screw 3. Flat Washer, Lock Washer, and 8-32 Nut 4. Large Outer Bar 5. Safety Latch on Center Bar 6. Center Bar 7. Front Extension Bracket Installing the Slider Assembly 1. With the safety latch (5 on the above fi...

Setting Up Your System 2-21 4. Carefully slide the center bar (6) towards the back of the rack until theoblong hole in the bar is over the third hole from the front of the large outerbar (4). „ Insert an 8-32 screw through the oblong hole in the center bar, the holein the large outer bar, and into t...

2-22 Setting Up Your System ! WARNING Anchor The Equipment Rack. The equipment rack must beanchored to an unmovable support to prevent it from fallingov er when one or more serv ers are extended in front of it onslide assemblies. The anchors must be able to withstand aforce of up to 113 kg (250 lbs)...

Setting Up Your System 2-23 1 3 2 4 2 1. Small Outer Bar 2. Center Bar 3. Large Outer Bar 4. Safety Latch Installing the Server in the Rack

3 Configuring Your System „ Using the BIOS Setup „ Using the Symbios SCSI Utility „ Using the Optional RAID Controller „ Configuring System Board Jumpers

3-2 Configuring Your System This chapter describes the Setup utilities that you can use to change your systemconfiguration. The utilities described in this chapter include: „ BIOS Setup Utility „ Symbios SCSI Utility. The BIOS Setup Utility is used to configure the system and any option boardsyou ma...

Configuring Your System 3-3 Using the BIOS Setup Utility The BIOS Setup Utility is used to change system configuration parameters. Notethat many BIOS Setup parameters are also configurable with the SSU. However,BIOS Setup Utility parameters that are settable with the SSU are overwritten bythe SSU th...

3-4 Configuring Your System Setup Menu Keys Key Function in Setup Menu Up or down arrow keys Move cursor up and down. The cursor moves only to thesettings that you can change. - Select the previous value for the field. + Select the next value for the field. F9 Load default configuration values for t...

Configuring Your System 3-5 Main Menu Feature Choices Description Your Setting described. Language English (US)Spanish, ItalianFrench, German,Japanese (Kanji) Selects which language BIOSdisplays in. Primary IDE Master and Slave Submenu The following table shows the settings for the Primary IDE Maste...

3-6 Configuring Your System Primary IDE Master and Slave Submenu Feature Choices Description Your Setting Ultra DMA Mode DisabledEnabled Selects the Ultra DMA Mode formoving data to and from the drive. Keyboard Submenu The following table shows the settings for the Keyboard submenu. Keyboard Submenu...

Configuring Your System 3-7 Advanced Menu Feature Choices Description Your Setting Use MultiprocessorSpecification 1.11.4 Selects version of multiprocessorspecification to use. Someoperating systems require version1.1 for compatibility reasons. Large Disk AccessMode LBACHS Select LBA for IDE drives....

3-8 Configuring Your System PCI Device, Embedded SCSI Submenu Feature Choices Description Your Setting SCSI B OnSCSI A & B On SCSI termination. Single-EndedForce/Auto Set Force A and BForce B, Auto AForce A, Auto BAuto If set for Force Single, the SCSIchannel defaults to Single-Endedoperation. A...

Configuring Your System 3-9 I/O Device Configuration Submenu Feature Choices Description Your Setting (Serial Port A) OS Controlled configure the port. Base I/O Address 3F82F83E82E8 Selects the base I/O address forCOM port 1. Interrupt IRQ 3IRQ 4 Selects the IRQ for COM port 1. COM 2: (Serial Port B...

3-10 Configuring Your System Advanced Chipset Control Submenu Feature Choice Description Your Setting Address Bit Permuting DisabledEnabled To be enabled, there must be apower of 2 number of rows, all rowsmust be the same size, and allpopulated rows must be adjacentand start at row 0. Two-way or fou...

3-12 Configuring Your System Security Menu Feature Choice Description Your Setting be enabled unless at least onepassword is enabled. Floppy Write Protect DisabledEnabled When secure mode is activated,diskette drive is write protected.User must enter password todisable. Cannot be enabled unlessat le...

Configuring Your System 3-13 System Management Submenu The following table lists the settings for the System Management Submenu. System Management Submenu Feature Choices Description Your Setting System Event Logging DisabledEnabled When enabled, system events willbe logged by BIOS and BMC. Clear Ev...

3-14 Configuring Your System Console Redirection Submenu The following table lists the settings for the Console Redirection Submenu. Console Redirection Submenu Feature Choices Description Your Setting COM Port Address Disabled3F82F83E8 When enabled, console redirectionuses the I/O port specified. 3...

Configuring Your System 3-15 Boot Device Priority Submenu Boot Priority Device Description Your Setting 1. Diskette Drive Attempts to boot fromdrive A. 2. Removable Devices Attempts to boot from a removablemedia device. 3. Hard Drive Attempts to boot from a hard drivedevice. 4. ATAPI CD-ROMDrive Att...

3-16 Configuring Your System Exit Menu You can make the following selections on the Exit Menu. Select an option usingthe up or down arrow keys, then press Enter to execute the option. Pressing Escdoes not exit this menu. You must select one of the items from the menu ormenu bar to exit. Exit Menu Ch...

Configuring Your System 3-17 Symbios SCSI Utility Main Menu . Status Adapter Port No IRQ Level Current Next Boot NVRAM Found SYM53C810 2000 11 On On Yes SYM53C896 3000 11 On On* Yes SYM53C896 3400 11 On On Yes Change Adapter Status – Press ENTER to change adapter Next Boot Status. Adapter Boot Order...

3-18 Configuring Your System Adapter Setup Screen Description Recommended Setting or Display Only Your Configuration SCAM Support On Parity On Host SCSI ID 7 Scan Order Low to High Removable MediaSupport None CHS Mapping SCSI Plug and Play Mapping Spinup Delay (sec) 2 Help Restore Default Setup Exit...

Configuring Your System 3-19 SCSI Hard Disk Drives Your Configuration Descriptions Recommended Settings orDisplay Only 0 1 2 3 4 5 Device Selections Press Enter for menu. Selectdevice and press Enter. Sync Rate 40 Width (bits) 16 Disconnect On Read/Write I/Otimeout (sec) 10 Scan for device atboot ti...

3-20 Configuring Your System Using the Optional RAID Controller The following paragraphs provide an overview of the optional Build-to-OrderRAID controllers. Included is information on the factory installed controllersand RAID configurations. Factory Installed Controller One of the options available ...

Configuring Your System 3-21 DACCF Configuration Utility The DACCF utility is included with the AcceleRAID™ 250 Controller. TheAcceleRAID™ 250 supports various versions of RAID technology (referred toas RAID levels). To use any RAID level, you must configure the RAIDcontroller using the DACCF Config...

3-22 Configuring Your System Configuring System Board Jumpers The following paragraphs contain procedures for setting system board jumpersto: „ clear the CMOS „ clear a password. A jumper is a small plastic-encased conductor (shorting plug) that slips over twojumper pins on the jumper block. ! CAUTI...

Configuring Your System 3-23 System Board Jumper J6J1 Summary Function Pins (default in bold) What it Does at System Reset CMOS Clear 1-2, Protect CMOS 2-3, Clear CMOS Preserves contents of NVRAM. Replaces contents of NVRAMwith manufacturing defaultsettings. Password Clear 5-6, Protect 6-7, Clear Ma...

3-24 Configuring Your System 2. Locate the position of the jumper block on the system board (see thepreceding figure and table for jumper locations and settings). „ To change a jumper setting, use a pair of needle-nose pliers or yourfingers to remove the jumper from its current position. „ Position ...

Configuring Your System 3-25 3. Plug in the power cords, power on the system, and wait for POST tocomplete. This automatically clears the old password. 4. Power off the system and unplug the power cords from the system. 5. Move the Password Clear jumper back to pins 5-6. 6. Replace the access cover,...

4 Upgrading Your System „ Observing Static Precautions „ Preparing Your System „ Maintaining the Equipment Log „ Removing the Access Panel „ Opening the Subchassis and Electronics Bay „ Upgrading the System Board „ Installing Option Boards „ Installing Hard Disk Drives „ Installing Removable Media D...

4-2 Upgrading Your System This chapter includes procedures for „ replacing/upgrading the real-time battery, Pentium Xeon processorcartridge, and DIMM modules on the system board „ adding optional ISA and PCI boards „ installing 3 ½-inch SCSI hard drives „ installing optional 5 1/4-inch devices (tape...

Upgrading Your System 4-3 Electronic devices can be easily damaged by static electricity. To preventdamage, keep them in their protective packaging when they are not installed inyour system. Preparing Your System for Upgrade Depending on the upgrade, you need one or more of the following tools: „ Ph...

4-4 Upgrading Your System Removing the Access Cover To install options in your system, you must first remove the access cover on theright side of the system (as viewed from the front). ! CAUTION For proper cooling and airflow, do not operate the systemwith the access cov er removed. Always replace t...

Upgrading Your System 4-5 Removing/Installing the Access Cover Installing the Access Cover Install the access cover as follows. 1. Check that you have not left any tools or loose parts inside the systemchassis. 2. Make sure all option boards are firmly seated in their respective slots andthat all in...

4-6 Upgrading Your System Opening the Subchassis and Electronics Bay There may be times during system upgrade that you need to open the subchassisand electronics bay. Both may be swung aside for access to components. Open the subchassis and electronics bay as follows. ! CAUTION For proper cooling an...

Upgrading Your System 4-7 B A C D Opening the Subchassis and Electronics Bay 6. Rotate the subchassis to the left, away from the main chassis, until it stops(B in the above figure). 7. Label and disconnect all cabling to the electronics bay (D in the figure). 8. Rotate the electronics bay to the rig...

4-8 Upgrading Your System 7. Connect all the previously disconnected cables to the I/O panel on the backof the chassis. 8. Install the access cover as previously described. Upgrading the System Board The following paragraphs provide procedures for upgrading the system board inyour system. Topics cov...

Upgrading Your System 4-9 ! WARNING If the system was running, processors and heat sinks on theboard may be hot. To avoid the possibility of a burn, becareful when removing or installing components near theprocessor(s). 1 Power off the system, disconnect any peripherals, and unplug the powercords fr...

4-10 Upgrading Your System Installing/Removing the Processor Cartridge The following paragraphs provide procedures for installing and removing thePentium II Xeon Processor Single Edge Contact (S.E.C.) cartridge. Use theseprocedures when upgrading or replacing your processor(s). Each processor is pac...

Upgrading Your System 4-11 1. Power off the system, disconnect any attached peripherals, and unplug thesystem’s power cords from the power sources. 2. Remove the access cover as previously described. 3. Carefully remove the foam cover from over the electronics bay. 4. Remove a new processor cartridg...

4-12 Upgrading Your System Note: If tabs are not attached to the cartridge, see “Attaching Processor Cartridge Tabs” for procedures. 7. Insert the cartridge into the guide rails of the retention module (B in thepreceding figure) and carefully push into the module until resistance is felt. 8. Close t...

Upgrading Your System 4-13 Removing a Processor Cartridge Use the following procedure to remove a processor cartridge. 1. Power off the system and remove the access cover as previously described. 2. Remove the foam cover from the electronics bay. 3. With your right thumb on the retention module brac...

4-14 Upgrading Your System 7. Pull the two tabs (C on the following figure ) on the cartridge straight awayfrom the system board to disengage the cartridge from the system board. B B C D C A A. S.E.C. cartridge B. Retention module guide rails C. Tabs on S.E.C. cartridge D. Processor heat sink Removi...

Upgrading Your System 4-15 J16 J15J12 J11 J8 J7 J3 J4 J14 J13J10 J9J6 J5 J1 J2 D C B A E A. Memory bank A (install first) B. Memory bank B (install second) C. Memory bank C (install third) D. Memory bank D (install last) E. Memory module connector Memory Module Each socket holds a single 72-bit DIMM...

4-16 Upgrading Your System 3. Carefully pull the memory module out of its connector on the system board(see the following figure). 4. Slide the module straight out from the system board until it clears the guiderails. 5. Place the module component-side up on a non-conductive, static-freesurface. Rem...

Upgrading Your System 4-17 3. Align the two notches in the bottom edge of the DIMM with the keyedsocket on the memory module (see the following figure). Installing the DIMM ! CAUTION Use care when inserting a DIMM. Applying too muchpressure when inserting a DIMM can damage a socket orejector lever. ...

4-18 Upgrading Your System 8. Reinstall the foam cover on the electronics bay. 9. Reinstall the access cover as previously described. 10. Connect all external cables and the power cords to the system. 11. Run the SSU to configure the system and to properly attribute ECC memory(see Chapter 3, “Config...

Upgrading Your System 4-19 ! CAUTION To avoid damage to the memory module, you must supportthe module until it is correctly inserted and firmly seated inits connector on the system board. 2. Hold the memory module by its edges and align it with the guide rail at theback of the electronics bay. 3. In...

4-20 Upgrading Your System C B A A. ISA connector (use half-length board only) B. Six PCI connectors (top to bottom in figure) First four connectors: PCI B3, B2, B1, B0 Next two connectors: PCI A3, A2 C. PCI connector A1 (use half-length board only) Locating the PCI and ISA Slots Installation Consid...

Upgrading Your System 4-21 Controller/Adapter Hardware Configurations The following table lists the option boards you may add to your system thatrequire specific installation slots. Option Board Hardware Configurations Option Board IRQ MemoryAddress I/O Address Option Slot MylexAcceleRAID 250(SecuRA...

4-22 Upgrading Your System C B A Installing an Option Board 8. Set any board jumpers or switches as described in the documentation thatcomes with the option board. 9. Hold the option board by its top edge or upper corners and insert it into theexpansion slot until it is firmly seated. The tapered fo...

Upgrading Your System 4-23 4. Remove and save the option board retaining bracket screw. 5. Hold the board at each end and carefully pull it out of its connector. Makesure that you do not scrape the board against other components. 6. Remove the board from the expansion slot and place it in an antista...

4-24 Upgrading Your System Installing Hard Disk Drives Your system supports up to six, 1-inch high, hot-swap, wide SCSI low voltagedrives (LVD). The drives install in the drive bay at the front of the system (seethe following figure). The drive bay is accessed by opening the front panel,unlocking th...

Upgrading Your System 4-25 Installing an Optional SCSI Hard Disk Drive Install an optional SCSI hard disk drive as follows. ! CAUTION Observ e static precautions. Use an antistatic wrist strap. 1. Turn off the system and disconnect all power cords from their powersources. 2. Remove the 3 1/2-inch ha...

4-26 Upgrading Your System 8. Hold the carrier by its handle, position it in front of an open slot, and start itinto the guide rails. 9. Carefully push the carrier and drive part way into the bay. 10. Pull down on the carrier handle and continue pushing the carrier into thebay. „ As you push in, the...

Upgrading Your System 4-27 Note: A failed SCSI hard drive is indicated by a continuously lit yellow LED on the front panel. The LEDs andcorresponding hard driv es are numbered 0 through 5, fromtop to bottom (for example, drive 0 is the top-most hard drivein the bay and driv e 5 is the bottom-most dr...

4-28 Upgrading Your System „ If a SCSI tape drive is connected along with the SCSI CD-ROM on theSCSI controller, SCSI termination must be removed from the tape drive. Use the following procedures to install or remove optional 5 1/4-inch removablemedia devices. Installing a 5 1/4-Inch Media Device In...

Upgrading Your System 4-29 A Removing the EMI Shield ! CAUTION Observ e static precautions. Use an antistatic wrist strap. 4. Remove the device from its protective wrapper and place it on an antistaticsurface. Record the device model and serial number in the equipment log. 5. Set any device jumpers ...

4-30 Upgrading Your System C B D A A. Tape drive or other removable device B. Tab on rail C. Screws (4) D. Rails (2) Installing the Device Rails 7. Align the device with the device slot guide rails and carefully slide thedevice into the slot until the device locks in place. 8. Remove the access cove...

Upgrading Your System 4-31 Removing a 5 1/4-Inch Media Device Remove a 5 1/4-inch media device as follows. 1. Power off the system, disconnect any peripherals, and unplug the systempower cords from their power sources. 2. Open the front panel, remove the access cover, and open the subchassis. 3. Dis...

5 Solving Problems „ Static Precautions „ Troubleshooting Checklists „ Additional Troubleshooting Procedures „ Specific Problems and Corrective Actions „ PCI Installation Tips „ BIOS User’s Information

5-2 Solving Problems This chapter helps you identify and solve problems that may occur duringsystem installation or while using your system. The first part of this chapter tellsyou how to reset your system in case of problems. The next several partsprovide troubleshooting checklists and procedural s...

Solving Problems 5-3 Initial System Startup Incorrect installation or configuration usually causes problems that occur atinitial system startup. Hardware failure is a less frequent cause. If you haveproblems during initial system startup, check the following. „ Are the system power supply cords prop...

5-4 Solving Problems If the above items are all correct, but the problem reoccurs, refer to “AdditionalTroubleshooting Procedures” in this chapter. Running New Application Software Problems that occur when you run new application software are usually relatedto the software. Faulty equipment is much ...

Solving Problems 5-5 „ If the problems are intermittent, there may be a loose cable, dirt in thekeyboard (if keyboard input is incorrect), a marginal power supply, orother random component failures. „ If you suspect that a transient voltage spike, power outage, or brownoutmight have occurred, reload...

5-6 Solving Problems 4. Power up the video monitor. Set its brightness and contrast controls to atleast two-thirds of their maximum ranges (refer to the documentationsupplied with your video display monitor). 5. If the operating system normally loads from the hard disk drive, make surethere is no di...

Solving Problems 5-7 Verifying Proper Operation of Key System Indicators As POST determines the system configuration, it tests for the presence of eachmass storage device installed in the system. As each device is checked, itsactivity indicator should turn on briefly. Check for the following. „ Does...

5-8 Solving Problems Power LED Does Not Light Check the following. „ Are all power supplies plugged in? Is the power turned on to the powerstrip or outlet? Do you have a blown fuse or breaker? „ Is the system operating normally? If so, the power LED is probablydefective or the cable from the front p...

Solving Problems 5-9 3. Run the SSU to disable the onboard video controller. 4. Reboot the system for changes to take effect. If there are still no characters on the screen after you reboot the system, contactyour service representative for assistance. POST emits one long beep and two short beeps pa...

5-10 Solving Problems „ Is the power indicator on the front panel lit? „ Is the power supply failure indicator on the power supply lit? If not, thepower supply has failed. „ Is the power connector for the cooling fan(s) connected to the systemboard? „ Is the cable from the front panel board connecte...

Solving Problems 5-11 Note: The hard disk drive activity light on the front panel lights when either a hard disk drive, or a SCSI devicecontrolled by the onboard SCSI host controller, is in use.This LED does not display CD-ROM activity. CD ROM Drive Activity Light Does Not Light Check the following....

5-12 Solving Problems Enable F2 Prompt by Using SSU Use the following steps to enable the F2 prompt. 1. Insert your SSU diskette in the diskette drive. This is the diskette that iscreated by copying the SSU software from E XPRESS B UILDER CD ROM that comes with the system. 2. Reboot the system by pr...

Solving Problems 5-13 Note: This procedure resets all settings to their default settings. Clearing CMOS memory resets all SSU and Setup settings to their defaults, not just the CMOS CLR setting.Before proceeding, check that you have a backup papercopy of the configuration settings. Referring to thew...

5-14 Solving Problems Problems with the Network The server hangs when the drivers are loaded. „ Change the PCI BIOS interrupt settings. Try the “PCI Installation Tips”below. Diagnostics pass, but the connection fails. „ Make sure the network cable is securely attached. „ Make sure you specify the co...

Solving Problems 5-15 „ Reserve interrupts (IRQs) and/or memory addresses specifically for ISAadapters. This prevents PCI cards from trying to use the same settingsISA cards are using. Use the SSU to keep track of ISA adapter resources. „ Certain drivers may require interrupts that are not shared wi...

5-16 Solving Problems Keyboard controller error* The keyboard controller test failed. You may have to replace thekeyboard or controller. Keyboard error nn The keyboard is not working. BIOS discovered a stuck key anddisplays the scan code nn for the stuck key. Monitor type does not match CMOS- Run SE...

Solving Problems 5-17 Messages and Beep Codes Whenever a recoverable error occurs during POST, BIOS displays a message onthe video display screen and causes the speaker to beep twice as the messageappears. BIOS also issues a beep code (one long tone followed by two shorttones) during POST if the vid...

Solving Problems 5-21 POST Error Codes and Messages Whenever a recoverable error occurs during POST, BIOS displays a message onthe video display screen and causes the speaker to beep as the message appears.The “POST Error Codes and Messages” table is a list of the error codes andmessages written at ...

A System Cabling „ Before You Begin „ Static Precautions „ Standard Configuration „ RAID Configuration

A-4 System Cabling K I J G H C D A E F B H 0 1 2 3 4 5 L A. SCSI Distribution Backplane G. Narrow SCSI Interface Connector B. SCSI Backplane Termination H. Diskette Interface Cable C. SCSI Hard Disk Drives I. Diskette Device D. Wide SCSI Interface Cable J. Removable Media SCSI Devices E. Wide SCSI I...

System Cabling A-5 RAID Configuration Two of the options available for your system are the Mylex AcceleRAID 250(SecuRAID 210) or the Mylex AcceleRAID 1100 (SecuRAID 530) Controllerboard. These boards give your system the added security of fault tolerance. Ifyou order a system with the RAID controlle...

B System Setup Utility „ Creating SSU Diskettes „ Running the SSU „ Exiting the SSU

B-2 System Setup Utility The System Setup Utility (SSU) is a DOS-based utility that supports extendedsystem configuration operations for onboard resources and add-in boards. It alsoallows you to view the system event log and to set system boot and securityoptions. Use the SSU when you need to: „ add...

System Setup Utility B-3 Creating SSU Diskettes SSU may be run directly from the E XPRESS B UILDER CD-ROM or from DOS- bootable diskettes. Before you can run the SSU from diskettes, you must copythe SSU from the E XPRESS B UILDER CD-ROM to a diskette. If your diskette drive is disabled, or improperl...

B-4 System Setup Utility The following message displays: “Please wait while the Application Frame loads…” 5. When the main window of the SSU displays (see the following figure), youcan customize the user interface before continuing. System Setup Utility Main Menu Window Customizing the SSU The SSU l...

System Setup Utility B-5 „ Other: lets you enable or disable the status bar located at the bottom ofthe SSU menu displays. The changes are immediate. There are three way to change the interface default values. Choose one of thefollowing. „ Use the mouse to click on the proper button in the Preferenc...

B-6 System Setup Utility System Setup Utility Main Menu Window Resource Configuration Add-in (RCA) Window The RCA provides three major functions. „ Creates representations of devices that cannot be discovered by thesystem (ISA cards) „ Modifies the contents of the system by adding and removing devic...

System Setup Utility B-7 3. To configure a device, click on it or select its name in the Devices section ofthe RCA window (see the following figure). Press the spacebar or Enter . 4. Make configuration changes and click OK to return to the RCA window. Repeat steps 3 and 4 to configure additional dev...

B-8 System Setup Utility 8. To return to the RCA Menu, click Close . Adding and Removing ISA Boards Adding and removing boards through the RCA provides a way for the RCA torun its conflict detection algorithms on the resources requested by the boards.This alerts you to any possible problems with tha...

System Setup Utility B-9 2. Press the spacebar or Enter . The functions of the selected device along with possible choices and theresources associated with those choices displays. To make a modification: 1. Highlight the function in the Configuration window (see the followingfigure). 2. Press the sp...

System Setup Utility B-11 System Resource Usage Clicking on the Resource Use button in the Configuration window displays theSystem Resource Usage window (see the following figure). This window showswhat resources each device is consuming. This information is useful forchoosing resources if a conflic...

System Setup Utility B-13 SEL Viewer Menus Screen Choice Description File Menu Loads, saves and clears the Event Log data. The Event Logdata file is saved in either text or binary format depending onthe output format selected under the Settings menu.Selecting Exit returns you to the SSU Main Menu. V...

B-14 System Setup Utility Field Replaceable Unit (FRU) Manager Add-In Window The FRU Manager displays all FRU inventory areas on the server, either in Hexor text (Verbose) form. The FRU Manager window provides access to featuresof the add-in through menus and options. Open the FRU Manager window asf...

C Emergency Management Port „ How the EMP Works „ EMP Requirements and Configurations „ Setting Up the Server „ Main EMP Window „ Phonebook „ Management Plug-ins „ FRU and SDR Load Utility

C-2 Emergency Management Port The Emergency Management Port (EMP) allows remote server management viaa modem or direct connection. The COM2 port on your server provides aninterface to Console Manager software located in a second system. Modem Modem Modem Connection Modem Managed Server Direct Connec...

Emergency Management Port C-5 EMP Access Modes (Server Not Configured for Console Redirect) Mode Server Powered Off During POST After OS boots Disabled Redirect window appears, but isblank Redirect windowappears, but is blank Redirect windowappears, but is blank Pre-boot EMP commands available EMP c...

C-6 Emergency Management Port Setting Up the Server for the EMP To use the EMP, you must configure the server's BIOS with specific settings.These settings take place in two submenus of the BIOS Server menu: SystemManagement Submenu and Console Redirect Submenu. (Refer to Chapter 3,“Configuring Your ...

Emergency Management Port C-7 Main EMP Window The main EMP window provides a graphical user interface (GUI) to accessserver control operations and to launch the management plug-ins. At the top ofthe GUI is the menu and tool bar. These provide the options to initiate plug-insand other support feature...

C-8 Emergency Management Port EMP Console Main Menu The EMP Console Main menu has the following menus. „ File  Exit - Exits the EMP. „ Connect  Disconnect - disconnects the server connection.  [Re]Connect - raises the connect dialog.  A list of the five most recent connections - can click on one...

Emergency Management Port C-9 Connect Dialog Options available in the dialog include the following. „ Line Selection - you can specify whether to use a direct connection ordial-up modem connection to the server.  Dial-up - connects to a selected server with a modem.  Direct connect (Serial Line) -...

C-10 Emergency Management Port Power On/Off Selecting Power On/Off from the Action menu allows you to power the serveron or off, with post-power-up options. It generates the Power on/off dialogscreen (see the following figure). Power On/Off Dialog Options available in the dialog include the followin...

Emergency Management Port C-11 Reset Selecting Reset from the Action menu generates the Reset dialog screen (see thefollowing figure) so that you can remotely reset the server with post-resetoptions. Reset Dialog Options available in the dialog screen include the following. „ System Reset - resets t...

C-12 Emergency Management Port Phonebook The EMP provides a Phonebook support plug-in. The Phonebook stores namesand numbers of servers in a list that can be updated by adding, modifying, ordeleting entries. The Phonebook can be opened from the Main menu and toolbars, or launched from the Connect di...

Emergency Management Port C-13 „ Connect - raises the Connect dialog with the server from thePhonebook's Server dropdown edit box already populating the Connectdialog's Server dropdown edit box. „ Cancel - exits the dialog without any action taken. „ Help - displays dialog level help information. Ma...

C-14 Emergency Management Port  Close - you can close the SEL viewer.  Save As - dumps the SEL data to a file in either binary raw orverbose text format. The binary file may be retrieved later. Selectingthis option lets you specify a filename to which the data is saved.The default filename is "...

Emergency Management Port C-15 „ exit the EMP. SDR Viewer Menu Options The following menu options are on the SDR viewer menu bar: „ File  Close - closes the SDR viewer.  Exit - exits the EMP. „ View  Display all Records - displays all records from the SDR repository.  SDR Type - displays the rec...

C-16 Emergency Management Port  Exit - exits the EMP console. „ View  Display all Records - displays all FRU data, which consists ofchassis, board, and product information.  FRU Info - displays the FRU summary information as returned bythe server. „ Settings - lets you change operating parameters...

Emergency Management Port C-17 What You Need to Do You can run the utility directly from the configuration software CD or fromdiskettes you create from the CD. If you choose to run the FRUSDR Load Utility from a diskette, you must copythe utility from the CD and follow the instructions in the includ...

C-18 Emergency Management Port Parsing the Command Line The FRUSDR load utility allows only one command line function at a time. Acommand line function can consist of two parameters. For example, -cfg filename.cfg. Invalid parameters cause an error message and exit the program. You can useeither a s...

Emergency Management Port C-19 Displaying a Given Area When the utility is run with the -d DMI, -d FRU, or -d SDR command line flag,the indicated area is displayed. Each area represents one sensor for eachinstrumented device in the server. If the given display function fails because ofan inability t...

C-20 Emergency Management Port FRU & SDR Load Utility, Version 2.0, Revision X.XXwhere X.XX is the revision number for the utility. Configuration File The configuration file is in ASCII text. The utility executes commands formedby the strings present in the configuration file. These commands cau...

Emergency Management Port C-21 Cleaning Up and Exiting If an update was successfully performed, the utility displays a single messageand then exits. If the utility fails, it immediately exits with an error message and exit code.

Glossary 1 Glossary A AC (Alternating Current) The type of current available in wall outlets. All computersmust convert alternating current to direct current to operate. See also DC. address A label, name, or number that identifies a location in computer memory. ASCII (American Standard Code for Inf...

2 Glossary BMC (Baseboard Management Controller) Contains all of the server managementfunctions. One major function of the BMC is to monitor system management eventsand log their occurrence in the System Event Log (SEL). boot The process of loading the operating system into memory. bps (bits per sec...

Glossary 3 COM1 or COM2 The name you can assign a serial port to set or change its address. See also serialport. command An instruction that directs the computer to perform a particular operation. configuration The way in which a computer is set up to operate. Some configurable optionsinclude CPU sp...

Glossary 5 format The process used to organize a hard or floppy disk into sectors so it can accept data.Formatting destroys all previous data on the disk. G (Gigabyte) 1,073,741,824 bytes. See also byte. H hard disk drive See disk drive. hardware The physical parts of your computer, including the ke...

Glossary 7 microprocessor The integrated circuit that processes data and controls the basic functions of thecomputer. modem A device used to exchange information with other computers over telephone or datalines. module A circuit board that plugs into a dedicated connector on the system board in your...

8 Glossary Pentium A type of microprocessor, with a built-in math coprocessor, cache memory, andmemory and bus controllers, that processes and communicates 32 bits of data at atime. This microprocessor also contains power management capabilities. peripheral A device connected to and controlled by th...

Glossary 9 SEL (System Event Log) A record of system management events. The informationstored includes the name of the event, the date and time the event occurred and datapertinent to the event. Event data may include POST error codes that reflecthardware errors or software conflicts within the syst...

10 Glossary V VGA (Video Graphics Array) A type of video display system that provides high-resolution text and graphics on analog color monitors. volatile memory Storage media that loses its data when system power is turned off. Standardmemory and memory that you add to the Versa are volatile memory...

Equipment Log 1 Equipment Log Use this equipment log form to record pertinent information about your system.You will need some of this information to run the System Setup Utility. Be sureto update the equipment log when you add options. Record the model and serial numbers of the system components, d...

Index-1 A Access cover installing, 4-5removal, 4-4 B Battery replacing, 4-8 BIOS features, 1-8 BIOS setup, 3-3 advanced menu, 3-6boot menu, 3-14exit menu, 3-16main menu, 3-4security menu, 3-10server menu, 3-12 BMC, 1-11 C Cabling diskette drive, A-3SCSI, A-3system, A-2 Clock, 1-8Connections peripher...