Page 7 - Safety information
Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of proce...
Page 9 - Learning about the printer; Finding information about the printer
Learning about the printer Finding information about the printer What are you looking for? Find it here Initial setup instructions: • Connecting the printer • Installing the printer software Setup documentation—The setup documentation camewith the printer and is also available at http://support.lexm...
Page 10 - Selecting a location for the printer
What are you looking for? Find it here The latest supplemental information, updates, and customersupport: • Documentation • Driver downloads • Live chat support • E ‑ mail support • Voice support Lexmark support Web site— http://support.lexmark.com Note: Select your country or region, and then selec...
Page 11 - Printer configurations
1 4 3 2 1 5 1 Right side 304.8 mm (12 in.) 2 Front 508 mm (20 in.) 3 Left side 203.2 mm (8 in.) 4 Rear 203.2 mm (8 in.) 5 Top 800 mm (31.49 in.) Printer configurations CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until ...
Page 12 - Basic model
Basic model 1 2 3 4 5 6 7 1 Display 2 Automatic document feeder (ADF) 3 ADF tray 4 ADF bin 5 Standard bin 6 Multipurpose feeder 7 Standard 550 ‑ sheet tray Learning about the printer 12
Page 13 - Configured model; Using the Embedded Web Server
Configured model 1 2 3 1 2 3 1 Optional 250 ‑ sheet tray 2 Optional 550 ‑ sheet tray 3 Optional stapler Using the Embedded Web Server Note: This feature is available only in network printers or printers connected to print servers. If the printer is installed on a network, then you can use the Embedd...
Page 14 - Understanding the basic functions of the scanner; Using the ADF
3 Press Enter . The Embedded Web Server page appears. Understanding the basic functions of the scanner • Make quick copies or set the printer to perform specific copy jobs. • Send a fax using the printer control panel. • Send a fax to multiple fax destinations at the same time. • Scan documents and ...
Page 15 - Understanding the printer control panel; Using the printer control panel
Understanding the printer control panel Using the printer control panel Use the To 1 Printer control panel • View the printer status and messages. • Set up and operate the printer. 2 Home button Go to the home screen. 3 Sleep button Enable Sleep mode or Hibernate mode. Do the following to wake the p...
Page 16 - Understanding the home screen
Indicator light Printer status Solid green The printer is on, but idle. Blinking red The printer requires user intervention. Sleep button light Printer status Off The printer is off, idle or in Ready state. Solid amber The printer is in Sleep mode. Blinking amber The printer is entering or waking fr...
Page 17 - Features
Touch To 9 Bookmarks Create, organize, and save a set of bookmarks (URL) into a tree view of folders and file links. Note: The tree view supports only bookmarks created from this function, and not from any other application. 10 USB Drive View, select, print, scan, or e ‑ mail photos and documents fr...
Page 18 - Using the touch-screen buttons; Other touch-screen buttons
Feature Description Printer IP address Example: 123.123.123.123 The IP address of your network printer is located at the upper left corner of thehome screen and appears as four sets of numbers separated by periods. You canuse the IP address when accessing the Embedded Web Server so you can view andr...
Page 20 - Setting up and using the home screen applications; Finding the IP address of the computer; For Windows users; In Windows 8; In Windows 7 or earlier; For Macintosh users
Setting up and using the home screen applications Notes: • Your home screen may vary, depending on your home screen customization settings, administrative setup, andactive applications. Some applications are supported only in select printer models. • There may be additional solutions and application...
Page 21 - Finding the IP address of the printer
3 Click Advanced > TCP/IP . 4 Look for IPv4 Address . Finding the IP address of the printer Note: Make sure your printer is connected to a network or to a print server. You can find the printer IP address: • From the top left corner of the printer home screen. • From the TCP/IP section in the Net...
Page 22 - Understanding the different applications; Activating the home screen applications; Finding information about the home screen applications; Setting up Forms and Favorites
Understanding the different applications Use To Card Copy Scan and print both sides of a card on a single page. For more information, see “Setting up Card Copy”on page 23. Fax Scan a document, and then send it to a fax number. For more information, see “Faxing” on page 107. Forms and Favorites Quick...
Page 23 - Setting up Card Copy
Use To Streamline work processes by letting you quickly find and print frequently used online forms directlyfrom the printer home screen. Note: The printer must have permission to access the network folder, FTP site, or Web site where the bookmark is stored. From the computer where the bookmark is s...
Page 24 - Using MyShortcut; Setting up Multi Send
3 Change the default scanning options, if necessary. • Default tray —Select the default tray to be used for printing scan images. • Default number of copies —Specify the number of copies that should automatically print when the application is used. • Default contrast setting —Specify a setting to in...
Page 25 - Setting up Scan to Network
1 Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer home screen. The printer IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. 2 Click Settings > Apps > Apps Management > Mu...
Page 28 - Additional printer setup; Installing internal options; Available internal options
Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electrical outlet before continui...
Page 29 - Accessing the controller board
Accessing the controller board CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electrical outlet before continuing. If you have any ot...
Page 30 - Installing a memory card
1 Memory card connector 2 Option card connector 3 Printer hard disk connector 4 Lexmark Internal Solutions Port connector 4 Close the shield, and then the access door. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory d...
Page 32 - Installing an optional card
Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electrical outlet before continuing. If you have other dev...
Page 33 - Installing an Internal Solutions Port
4 Push the card firmly into place as shown in the illustration. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flushed against the controller board. 5 Close the ...
Page 40 - Installing a printer hard disk
14 Close the shield. 15 Close the ISP exterior cover. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs. For more information, see “Updating availableoptions in the print...
Page 43 - Removing a printer hard disk
Removing a printer hard disk Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. 1 Access the controller board. For more information, ...
Page 44 - Installing hardware options; Order of installation
Installing hardware options Order of installation CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices...
Page 47 - Attaching cables
Attaching cables CAUTION—POTENTIAL INJURY: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during alightning storm. Connect the printer to the computer using a USB cable ...
Page 48 - Setting up the printer software; Installing the printer software
Use the To 7 USB printer port Connect the printer to a computer. 8 Security slot Attach a lock that will secure the printer in place. Setting up the printer software Installing the printer software Notes: • If you installed the printer software on the computer before but need to reinstall the softwa...
Page 49 - Updating available options in the printer driver
Updating available options in the printer driver When any hardware options are installed, you may need to manually add the options in the printer driver to makethem available for use. For Windows users 1 Open the printers folder. In Windows 8 From the Search charm, type run , and then navigate to: A...
Page 50 - Networking; Preparing to set up the printer on an Ethernet network
Networking Notes: • Purchase a MarkNet TM N8350 wireless network adapter first before setting up the printer on a wireless network. For information on installing the wireless network adapter, see the instruction sheet that came with theadapter. • A Service Set Identifier (SSID) is a name assigned to...
Page 52 - Preparing to set up the printer on a wireless network
d Click the IP tab. e Type the printer IP address in the address field, and then click Add . • For AppleTalk printing: Notes: – Make sure AppleTalk is activated on your printer. – This feature is supported only in Mac OS X version 10.5. a From the Apple menu, navigate to: System Preferences > Pri...
Page 53 - Connecting the printer using the Wireless Setup Wizard; Connecting the printer to a wireless network using Wi
Notes: – If you do not know the SSID of the network that your computer is connected to, then launch the wireless utilityof the computer network adapter, and then look for the network name. If you cannot find the SSID or thesecurity information for your network, then see the documentation that came w...
Page 56 - Setting up serial printing
6 Type the new IP address in the “Printer Name or IP Address” field. 7 Click OK > Close . For Macintosh users 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer control panel. The IP address appears as four sets of ...
Page 58 - Verifying printer setup; Printing a menu settings page
In Windows 7 or earlier 1 Click , or click Start and then click Run . 2 In the Start Search or Run dialog, type devmgmt.msc . 3 Press Enter or click OK . b Double ‑ click Ports (COM & LPT) to expand the list of available ports. c Do either of the following: • Press and hold the COM port where yo...
Page 59 - Loading paper and specialty media; Setting the paper size and type
Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information,see “Avoiding jams” on page 235 and “Storing paper” on page 77. Setting the paper size and type From the home screen, navigate to: > Paper Menu &...
Page 64 - Loading the multipurpose feeder
6 Insert the tray. 7 From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded inthe tray. Note: Set the correct paper size and paper type to avoid paper jams and print quality problems. Loading the multipurpose feeder Use the multipurpose feeder w...
Page 69 - Using the standard bin and paper stop
• Load envelopes with the flap on the left side facedown. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self ‑ stick adhesives. These envelopes may severely damage the printer. 5 From the printer control panel, set the paper size and paper type...
Page 70 - Linking and unlinking trays; Creating a custom name for a paper type
Linking and unlinking trays When the paper size and paper type for any trays are the same, the printer links those trays. When one linked traybecomes empty, paper feeds from the next linked tray. We recommend giving all unique paper, such as letterhead anddifferent colored plain papers, a different ...
Page 71 - Assigning a custom paper type; Configuring a custom name
Using the printer control panel 1 From the home screen, navigate to: > Paper Menu > Custom Names 2 Select a custom name, and then type a custom paper type name. 3 Touch . 4 Touch Custom Types , and then verify that the new custom paper type name has replaced the custom name. Assigning a custom...
Page 73 - Paper and specialty media guide; Using specialty media; Tips on using letterhead
Paper and specialty media guide Using specialty media Tips on using letterhead • Use letterhead designed specifically for laser printers. • Print samples on the letterhead being considered for use before buying large quantities. • Before loading letterhead, flex, fan, and straighten the stack to pre...
Page 74 - Tips on using labels; Tips on using card stock
– Have any exposed adhesive when the flap is in the sealed or closed position – Have bent corners – Have rough, cockle, or laid finishes • Adjust the width guides to fit the width of the envelopes. Note: A combination of high humidity (over 60%) and high printing temperature may wrinkle or seal enve...
Page 75 - Paper guidelines; Paper characteristics; Weight
• Do not use preprinted card stock manufactured with chemicals that may contaminate the printer. Preprintingintroduces semi ‑ liquid and volatile components into the printer. • Use grain short card stock when possible. Paper guidelines Selecting the correct paper or specialty media reduces printing ...
Page 76 - Fiber content; Unacceptable paper; Selecting preprinted forms and letterhead
For 60–90 ‑ g/m 2 (16–24 ‑ lb) bond paper, grain long paper is recommended. Fiber content Most high ‑ quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print...
Page 77 - Using recycled paper and other office papers; Storing paper
Use papers printed with heat ‑ resistant inks designed for use in xerographic copiers. The ink must be able to withstand temperatures up to 230°C (446°F) without melting or releasing hazardous emissions. Use inks that are not affected bythe resin in toner. Inks that are oxidation ‑ set or oil ‑ base...
Page 78 - Supported paper sizes, types, and weights; Supported paper sizes
Supported paper sizes, types, and weights Supported paper sizes Paper size and dimension Standard 550 ‑ sheet tray Optional 250 ‑ or 550 ‑ sheet tray Multipurposefeeder ADF Scannerglass Duplexmode Business card X X X X X 3 x 5 X X X X 4 x 6 X X X X A4 210 x 297 mm(8.27 x 11.7 in.) A5 148 x 210 mm(5....
Page 79 - Supported paper types and weights
Paper size and dimension Standard 550 ‑ sheet tray Optional 250 ‑ or 550 ‑ sheet tray Multipurposefeeder ADF Scannerglass Duplexmode Universal * 76.2 x 76.2 mm to215.9 x 359.92 mm(3 x 3 in. to 8.5 x 14.17 in.) 7 3/4 Envelope (Monarch) 98.4 x 190.5 mm(3.875 x 7.5 in.) X X X X X 9 Envelope 98.4 x 226....
Page 80 - Paper sizes, types, and weights supported by the optional finisher
Paper type Standard550 ‑ sheet tray 250 ‑ or 550 ‑ sheet tray Multipurposefeeder Duplex mode ADF Scanner glass Recycled Paper labels X Bond X X X Envelope 2 Rough envelope X X X Letterhead Preprinted Colored paper Light paper Heavy paper Rough/Cotton X Custom Type [x] 1 Transparencies are supported ...
Page 82 - Printing; Printing forms and a document; Printing forms; Adjusting toner darkness
Printing Printing forms and a document Printing forms Use the Forms and Favorites application to quickly and easily access frequently used forms or other information thatis regularly printed. Before you can use this application, first set it up on the printer. For more information, see “Settingup Fo...
Page 83 - Printing from a flash drive or mobile device; Printing from a flash drive
Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbersseparated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Print Settings > Quali...
Page 84 - Printing from a mobile device
• If you insert the flash drive while the printer is processing other print jobs, then Busy appears on the printer display. After these print jobs are processed, you may need to view the held jobs list to print documentsfrom the flash drive. Warning—Potential Damage: Do not touch the USB cable, any ...
Page 85 - Printing confidential and other held jobs; Storing print jobs in the printer
Recommended flash drives File type • Lexar JumpDrive FireFly (512MB and 1GB) • SanDisk Cruzer Micro (512MB and 1GB) • Sony Micro Vault Classic (512MB and 1GB) Documents: • .pdf • .xps Images: • .dcx • .gif • .jpeg or .jpg • .bmp • .pcx • .tiff or .tif • .png • .fls Printing confidential and other he...
Page 86 - Modifying confidential print settings
2 Touch Submit . Printing confidential and other held jobs Note: Confidential and Verify print jobs are automatically deleted from memory after printing. Repeat and Reserve jobs are held in the printer until you delete them. For Windows users 1 With a document open, click File > Print . 2 Click P...
Page 87 - Printing information pages; Printing a font sample list; Canceling a print job; Canceling a print job from the printer control panel
• If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Security > Confidential Print Setup . 3 Modify the settings: • Set a maximum number of PIN entry attempts. When a user exceeds that number, all of the jobs for that userare deleted...
Page 89 - Copying; Making copies; Making a quick copy; Copying using the ADF
Copying Automatic document feeder (ADF) Scanner glass Use the ADF for multiple ‑ page documents. Use the scanner glass for single pages, small items (such as postcards orphotos), transparencies, photo paper, or thin media (such as magazineclippings). Making copies Making a quick copy 1 Load an origi...
Page 90 - Copying using the scanner glass; Copying photos; Copying on transparencies
3 From the home screen, navigate to: Copy > specify the copy settings > Copy It Copying using the scanner glass 1 Place an original document facedown on the scanner glass in the upper left corner. 2 From the home screen, navigate to: Copy > specify the copy settings > Copy It If you have...
Page 91 - Copying on letterhead; Customizing copy settings; Copying to a different size
3 Navigate to: Copy to > select the tray that contains transparencies > Copy It If there are no trays that contain transparencies, then navigate to: Manual Feeder > > select the size of the transparencies > > Transparency > 4 Load transparencies into the multipurpose feeder, and...
Page 92 - Example 1: Copying on mixed paper sizes
Making copies using paper from a selected tray 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazineclippings) into the ADF tray. Place...
Page 95 - Placing separator sheets between copies
Collated Not collated 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazineclippings) into the ADF tray. Place these items on the scann...
Page 96 - Creating a custom copy job
Notes: • Make sure to set the paper size to letter, legal, A4, or JIS B5. • Make sure to set the copy size to 100%. 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo pape...
Page 97 - Placing information on copies; Placing a header or footer on pages; Canceling a copy job; Canceling a copy job while the original document is in the ADF
Placing information on copies Placing a header or footer on pages 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazineclippings) into ...
Page 98 - Canceling a copy job while pages are being printed; Understanding the copy options; Copy from; Scale
Canceling a copy job while pages are being printed 1 From the printer control panel, touch Cancel Job or press on the keypad. 2 Touch the job you want to cancel, and then touch Delete Selected Jobs . Note: If you press on the keypad, then touch Resume to return to the home screen. Understanding the ...
Page 100 - Setting up the printer to e-mail; Setting up the e-mail function; Configuring e
E-mailing Automatic document feeder (ADF) Scanner glass Use the ADF for multiple ‑ page documents. Use the scanner glass for single pages, small items (such as postcards orphotos), transparencies, photo paper, or thin media (such as magazineclippings). You can use the printer to e ‑ mail scanned doc...
Page 101 - Creating an e-mail shortcut; Creating an e-mail shortcut using the Embedded Web Server
3 Enter the appropriate information, and then click Submit . Creating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP ...
Page 102 - Sending an e-mail using the printer control panel; Sending an e
E-mailing a document You can use the printer to e ‑ mail scanned documents to one or more recipients in a number of ways. You can type the e ‑ mail address, use a shortcut number, or use the address book. You can also use the Multi Send or MyShortcut application from the printer home screen. For mor...
Page 103 - Customizing e-mail settings; Adding e-mail subject and message information
Sending an e ‑ mail using the address book 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazineclippings) into the ADF tray. Place the...
Page 104 - Understanding the e-mail options; Subject
3 From the home screen, navigate to: E-mail > Recipient(s) > type the e ‑ mail address > Done > Send as 4 Touch the button that represents the file type you want to send. • PDF —Create a single file with multiple pages. • Secure PDF —Create an encrypted PDF file that protects the file co...
Page 107 - Setting up the printer to fax
Faxing Automatic document feeder (ADF) Scanner glass Use the ADF for multiple ‑ page documents including two-sided (duplex) pages. Use the scanner glass for single-page documents, book pages, smallitems (such as postcards or photos), transparencies, photo paper,or thin media (such as magazine clippi...
Page 108 - Initial fax setup; Using the printer control panel for fax setup
Initial fax setup Many countries and regions require outgoing faxes to contain the following information in a margin at the top or bottomof each transmitted page, or on the first page of the transmission: fax name (identification of the business, other entity,or individual sending the message) and f...
Page 109 - Choosing a fax connection; Scenario 1: Standard telephone line; Setup 1: Printer is connected to a dedicated fax line
Choosing a fax connection Scenario 1: Standard telephone line Setup 1: Printer is connected to a dedicated fax line To connect: 1 Connect one end of the telephone cable that came with the printer to the port of the printer. 2 Connect the other end of the telephone cable to an active analog wall jack...
Page 110 - Setup 2: Printer is sharing the line with an answering machine
Setup 2: Printer is sharing the line with an answering machine Connected to the same telephone wall jack PHONE LINE To connect: 1 Connect one end of the telephone cable that came with the printer to the port of the printer. 2 Connect the other end of the telephone cable to an active analog wall jack...
Page 114 - Scenario 3: VoIP telephone service
Scenario 3: VoIP telephone service To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter. The port labeled Phone Line 2 or Fax Port is not always active. You may need to p...
Page 115 - Scenario 4: Digital telephone service through a cable provider; Setup 1: Printer is connected directly to a cable modem
Scenario 4: Digital telephone service through a cable provider Setup 1: Printer is connected directly to a cable modem 1 Connect one end of the telephone cable that came with your printer to the port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port ...
Page 119 - Connecting the printer to a wall jack in Germany
Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. TheF port is for telephones. N F N Connect the printer to any of the N ports. PHONE LINE N F N 1 Connect one end of the telephone cable that...
Page 120 - Connecting to a distinctive ring service
3 If you want to connect a telephone and answering machine to the same wall jack, then connect the devices asshown. Note: Do not remove the adapter plug from the port of the printer if you are connecting to a serial or cascaded telephone system. Connecting to a distinctive ring service A distinctive...
Page 121 - Sending a fax; Sending a fax using the printer control panel
Setting the date and time You can set the date and time so that they are printed on every fax you send. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numberssepa...
Page 122 - Sending a fax using the computer; Sending a fax using a shortcut number
3 From the home screen, touch Fax . 4 Enter the fax number or a shortcut. Note: To add recipients, touch Next number , and then enter the recipient's telephone number or shortcut number, or search the address book. 5 Touch Fax It . Sending a fax using the computer The printer driver fax option lets ...
Page 124 - Changing the fax resolution
Creating shortcuts Creating a fax destination shortcut using the Embedded Web Server Assign a shortcut number to a single fax number or a group of fax numbers. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home sc...
Page 126 - Canceling an outgoing fax; Canceling a fax while the original documents are still scanning; Holding and forwarding faxes; Holding faxes
• If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Fax Settings > Analog Fax Setup > Block No Name Fax . Notes: • This option blocks all incoming faxes that have a private caller ID or have no fax name. • In the Banned Fax List ...
Page 127 - Forwarding a fax; Understanding the fax options; Content
3 From the Held Fax Mode menu, select one of the following: • Off • Always On • Manual • Scheduled 4 If you selected Scheduled, then continue with the following steps: a Click Fax Holding Schedule . b From the Action menu, select Hold faxes . c From the Time menu, select the time you want the held f...
Page 129 - Using the advanced options
Using the advanced options Select from the following settings: • Advanced Imaging —This adjusts the Background Removal, Color Balance, Color Dropout, Contrast, Mirror Image, Negative Image, Scan Edge to Edge, Shadow Detail, and Sharpness settings before you fax the document. • Custom Job —This combi...
Page 130 - Using Scan to Network; Creating shortcuts; Creating an FTP shortcut using the Embedded Web Server
Scanning You can use the printer to send a file to an FTP address. You can type the e ‑ mail address, use a shortcut number, or use the address book. You can also use the Multi-send or MyShortcut application from the printer home screen. Formore information, see “Activating the home screen applicati...
Page 131 - Creating an FTP shortcut using the printer control panel; Scanning to an FTP address; Scanning to an FTP address using the printer control panel
Creating an FTP shortcut using the printer control panel 1 From the home screen, navigate to: FTP > FTP > type the FTP address > > type a name for the shortcut > Done 2 Verify that the shortcut name and number are correct, and then touch OK . Notes: • If the name or number is incorrec...
Page 132 - Scanning to a computer or flash drive; Scanning to a computer using the Embedded Web Server
• The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the home screen, navigate to: FTP > FTP > > type the name of the recipient > Search 4 Touch the name of the recipient. Note: To se...
Page 133 - Setting up Scan to Computer
4 Select a location on your computer where you want to save the scan image. 5 Type a scan name, and then a user name. Note: The scan name is the name that appears in the Scan Profile list on the display. 6 Click Submit . Note: Clicking Submit automatically assigns a shortcut number. You can use this...
Page 134 - Scanning to a flash drive
3 Select your printer from the list. Note: To identify your printer, print a network setup page, and then look for “Fully Qualified Domain Name” in the TCP/IP section. 4 Click Next > Close . 5 Depending on your device, do either of the following:. • Press and hold the printer you want to configur...
Page 135 - Using the ScanBack Utility; Understanding the scan options; FTP
Using the ScanBack Utility You can use the Lexmark ScanBack TM Utility instead of the Embedded Web Server to create scan ‑ to ‑ computer profiles. The ScanBack Utility can be downloaded from the Lexmark support Web site at http://support.lexmark.com . 1 Set up your scan ‑ to ‑ computer profile: a La...
Page 138 - Menus list
Understanding the printer menus Menus list Paper Menu Reports Network/Ports Security Default SourcePaper Size/Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Custom Names 1 Custom Scan Sizes Universal Setup Menu Settings PageDevice Statistics Stapler Test Netw...
Page 139 - Paper menu; Default Source menu
Paper menu Default Source menu Use To Default Source Tray [x]Multipurpose FeederManual PaperManual Envelope Set a default paper source for all print jobs. Notes: • Tray 1 (standard tray) is the factory default setting. • From the Paper menu, set Configure MP to "Cassette" for MultipurposeFee...
Page 142 - Configure MP menu
Use To Manual Paper Type Plain PaperCard StockTransparencyRecycledLabelsVinyl LabelsBondLetterheadPreprintedColored PaperLight PaperHeavy PaperRough/CottonCustom Type [x] Specify the paper type being manually loaded. Notes: • Plain Paper is the factory default setting. • From the Paper menu, set Con...
Page 143 - Substitute Size menu; Paper Texture menu
Substitute Size menu Use To Substitute Size OffStatement/A5Letter/A4All Listed Substitute a specified paper size if the requested paper size is not available. Notes: • All Listed is the factory default setting. All available substitutions areallowed. • Off indicates no size substitutions are allowed...
Page 144 - Paper Weight menu
Use To Rough Envelope Texture Rough Specify the relative texture of the rough envelopes loaded. Letterhead Texture SmoothNormalRough Specify the relative texture of the letterhead loaded. Note: Normal is the factory default setting. Preprinted Texture SmoothNormalRough Specify the relative texture o...
Page 146 - Paper Loading menu
Use To Rough/Cotton Weight LightNormalHeavy Specify the relative weight of the cotton or rough paper loaded. Note: Normal is the factory default setting. Custom [x] Weight LightNormalHeavy Specify the relative weight of the custom paper loaded. Notes: • Normal is the factory default setting. • The o...
Page 147 - Custom Types menu; Custom Names menu
Use To Heavy Loading DuplexOff Determine and set two-sided printing for all print jobs that specifyHeavy as the paper type. Rough/Cotton Loading DuplexOff Determine and set two-sided printing for all print jobs that specifyRough or Cotton as the paper type. Custom [x] Loading DuplexOff Determine and...
Page 148 - Custom Scan Sizes menu; Universal Setup menu
Custom Scan Sizes menu Use To Custom Scan Size [x] Scan Size NameWidthHeightOrientation PortraitLandscape 2 scans per side OffOn Specify a custom scan size name and page orientation. Notes: • The custom scan size name replaces Custom Scan Size [x] in the printermenus. • ADF Media Type is the factory...
Page 149 - Reports Menu; Reports menu
Use To Feed Direction Short EdgeLong Edge Specify the feed direction if the paper can be loaded in either direction. Notes: • Short Edge is the factory default setting. • Long Edge appears only when the longest edge is shorter than themaximum width supported in the tray. Reports Menu Reports menu Us...
Page 150 - Active NIC menu
Use To Print Directory Print a list of all the resources stored in an optional flash memory card or printerhard disk. Notes: • Job Buffer Size must be set to 100%. • Make sure the optional flash memory or printer hard disk is working andinstalled correctly. Asset Report Print a report containing ass...
Page 152 - Network Card menu
Network Card menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > Network Card • Network/Ports > Network [x] > Network [x] Setup > Network Card Use To View Card Status ConnectedDisconnected View the connection s...
Page 153 - IPv6 menu
Use To Enable BOOTP OnOff Specify the BOOTP address assignment setting. Note: On is the factory default setting. Enable AutoIP YesNo Specify the Zero Configuration Networking setting. Note: Yes is the factory default setting. Enable FTP/TFTP YesNo Enable the built-in FTP server, which lets you send ...
Page 154 - Wireless menu
Use To Auto Configuration OnOff Specify whether or not the wireless network adapter accepts theautomatic IPv6 address configuration entries provided by a router. Note: On is the factory default setting. View Hostname Set the host name. Note: These settings can be changed only from the Embedded Web S...
Page 155 - AppleTalk menu; Standard USB menu
Use To View Security Mode View the encryption method for the wireless network. AppleTalk menu Note: This menu appears only in printer models that are connected to an Ethernet network or when an optional wireless network adapter is installed. To access the menu, navigate to either of the following: •...
Page 157 - SMTP Setup menu
Use To ENA Gateway yyy.yyy.yyy.yyy Set the gateway information for an external print server. Note: This menu is available only when the printer is attached to an external print server through the USB port. SMTP Setup menu Use To Primary SMTP Gateway Specify SMTP server gateway and port information. ...
Page 158 - Security menu; Edit Security Setups menu
Use To Device ‑ Initiated E ‑ mail NoneUse Device SMTP Credentials Specify what credentials will be used when communicating to the SMTPserver. Notes: • None is the factory default setting for Device ‑ Initiated E ‑ mail and User ‑ Initiated E ‑ mail. • “Device Userid” and “Device password” are used ...
Page 159 - Miscellaneous Security Settings menu
Use To Edit Access Controls Administrative MenusFunction AccessManagementSolutionsCancel jobs at the Device Control access to printer menus, firmware updates, held jobs, and other accesspoints. Miscellaneous Security Settings menu Use To Login Restrictions Login failuresFailure time frameLockout tim...
Page 160 - Confidential Print menu
Use To LDAP Certificate Verification DemandTryAllowNever Allow the user to request a server certificate. Notes: • “Demand” means a server certificate is requested. If a bad certificate isprovided or if no certificate is provided, then the session is terminatedimmediately. “Demand” is the factory def...
Page 161 - Erase Temporary Data Files menu; Security Audit Log menu
Use To Verify Job Expiration Off1 hour4 hours24 hours1 week Set a limit on how long the printer stores print jobs needing verification. Reserve Job Expiration Off1 hour4 hours24 hours1 week Set a limit on how long the printer stores print jobs for printing at a later time. Note: Off is the factory d...
Page 163 - Settings menu; General Settings menu
Use To Enable Authentication OnOff Change the authentication setting to On or Off. Note: Off is the factory default setting. Settings menu General Settings menu Use To Display Language EnglishFrancaisDeutschItalianoEspanolDanskNorskNederlandsSvenskaPortugueseSuomiRussianPolskiGreekMagyarTurkceCeskyS...
Page 172 - Copy Settings menu
Use To Press and Hold Sleep Button Do NothingSleepHibernate Determine how the printer responds to a long press of the Sleepbutton when the printer is idle. Notes: • Do Nothing is the factory default setting. • Sleep or Hibernate sets the printer to operate at a lowerpower configuration. • If the pri...
Page 176 - Fax Settings menu
Use To Color Dropout Color Dropout NoneRedGreenBlue Default Red Threshold 0–255 Default Green Threshold 0–255 Default Blue Threshold 0–255 Specify which color to drop during scanning and to adjust the dropout setting for eachcolor threshold. Notes: • None is the factory default setting for Color Dro...
Page 184 - mail Settings menu
Use To Ringer Volume OffOn Control the fax speaker ringer volume. Note: On is the factory default setting. Use To All RingsSingle Ring OnlyDouble Ring OnlyTriple Ring OnlySingle or Double Rings OnlySingle or Triple Rings OnlyDouble or Triple Rings Only Specify ring patterns when the printer is answe...
Page 189 - FTP Settings menu
Use To Use cc:/bcc: OffOn Enable the use of the cc and bcc fields. Note: Off is the factory default setting. FTP Settings menu Use To Format PDF (.pdf)Secure PDF (.pdf)TIFF (.tif)JPEG (.jpg)XPS (.xps) Specify the format of the file for FTP sending. Note: PDF (.pdf) is the factory default setting. PD...
Page 193 - Flash Drive menu; Scan Settings
Flash Drive menu Scan Settings Use To Format PDF (.pdf)Secure PDFTIFF (.tif)JPEG (.jpg)XPS (.xps) Specify the format of the file to be sent through FTP. Note: “PDF (.pdf)” is the factory default setting. PDF Version 1.2–1.7A ‑ 1a Set the version of the PDF file to be sent through FTP. Note: 1.5 is t...
Page 196 - Print Settings
Print Settings Copies 1–999 Specify a default number of copies for each print job. Note: 1 is the factory default setting. Paper Source Tray [x]Multipurpose FeederManual PaperManual Envelope Set a default paper source for all print jobs. Note: Tray 1 is the factory default setting. Collate (1,1,1) (...
Page 197 - Setup menu
Paper Saver Orientation AutoLandscapePortrait Specify the orientation of a multiple ‑ page document. Note: Auto is the factory default setting. The printer chooses between portrait and landscape. Paper Saver Border NoneSolid Print a border on each page image. Note: None is the factory default settin...
Page 199 - Finishing menu
Use To Print All Order AlphabeticalOldest FirstNewest First Specify the order in which held and confidential jobs are printedwhen Print All is selected. Note: Alphabetical is the factory default setting. Print jobs always appear in alphabetical order on the printer control panel. Finishing menu Use ...
Page 201 - Quality menu
Use To Run Stapler Test Print a report that confirms that the staple finisher is functioning properly. Note: This menu item appears only when a supported staple finisher is installed. Quality menu Use To Print Resolution 300 dpi600 dpi1200 dpi1200 Image Q2400 Image Q Specify the printed output resol...
Page 202 - Job Accounting menu
Job Accounting menu Note: This menu item appears only when a formatted, working printer hard disk is installed. Make sure the printer hard disk is not read/write ‑ or write ‑ protected. Use To Job Accounting Log OffOn Determine and set if the printer creates a log of the print jobs it receives. Note...
Page 203 - Utilities menu
Use To E ‑ mail Address to Send Logs Specify the e ‑ mail address to which the printer sends job accounting logs. Log File Prefix Specify the prefix you want for the log file name. Note: The current host name defined in the TCP/IP menu is used as the default log file prefix. Utilities menu Use To Re...
Page 205 - PCL Emul menu
PCL Emul menu Use To Font Source ResidentDiskDownloadFlashAll Specify the set of fonts used by the Font Name menu. Notes: • “Resident” is the factory default setting. Resident shows the factorydefault set of fonts downloaded in the RAM. • “Flash” and “Disk” settings show all fonts resident in that o...
Page 207 - HTML menu
Use To Tray Renumber View Factory Defaults MPF Default = 8T1 Default = 1T1 Default = 4T1 Default = 5T1 Default = 20T1 Default = 21Env Default = 6MPaper Default = 2MEnv Default = 3 Display the factory default setting assigned to each tray or feeder. Tray Renumber Restore Defaults YesNo Restore all tr...
Page 208 - Image menu
Use To Font Size 1–255 pt Set the default font size for HTML documents. Notes: • 12 pt is the factory default setting. • Font size can be increased in 1 ‑ point increments. Scale 1–400% Scale the default font for HTML documents. Notes: • 100% is the factory default setting. • Scaling can be increase...
Page 209 - Help menu
Use To Orientation PortraitLandscapeReverse PortraitReverse Landscape Set the image orientation. Note: Portrait is the factory default setting. Help menu The Help menu consists of a series of Help pages that are stored in the multifunction printer (MFP) as PDF files. Theycontain information about us...
Page 210 - Saving money and the environment; Saving paper and toner; Conserving supplies; Use both sides of the paper; Place multiple pages on one sheet of paper
Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impacton the environment. We design with the environment in mind, engineer our packaging to reduce materials, and providecollection and recycling programs. ...
Page 211 - Saving energy; Using Eco; Reducing printer noise
Saving energy Using Eco ‑ Mode 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbersseparated by periods, such as 123.123.123.123. • If you are using a proxy ser...
Page 212 - Adjusting Sleep mode
Use To On Reduce printer noise. Notes: • Print jobs are processed at a reduced speed. • Printer engine motors do not start until a documentis ready to print. There will be a short delay beforethe first page is printed. Off Use factory default settings. Note: This setting supports the performance spe...
Page 213 - Using Hibernate Mode; Setting Hibernate Timeout
Using Hibernate Mode Hibernate is an ultra ‑ low power operating mode. When operating in Hibernate mode, the printer is essentially off, and all other systems and devices are powered down safely. Note: The Hibernate and Sleep modes can be scheduled. Using the Embedded Web Server 1 Open a Web browser...
Page 214 - Using Schedule Power Modes; Adjusting the brightness of the display
Using the printer control panel 1 From the printer control panel, navigate to: > Settings > General Settings > Timeouts > Hibernate Timeout 2 Select the amount of time the printer waits after a print job is processed before it enters Hibernate mode. 3 Touch . Using Schedule Power Modes S...
Page 215 - Recycling; Recycling Lexmark products
Using the printer control panel 1 From the home screen, navigate to: > Settings > General Settings > Screen Brightness 2 In the Screen Brightness field, enter the brightness percentage you want for the display. 3 Touch . Recycling Recycling Lexmark products To return Lexmark products for re...
Page 216 - Securing the printer; Statement of Volatility; Disposing of a printer hard disk; Erasing volatile memory
Securing the printer Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data. Types of memory Description Volatile memory Your printer uses standard Random Access Memory (RAM) to temporarily buffer user data during simple print ...
Page 218 - Configuring printer hard disk encryption
• Disk wiping can take from several minutes to more than an hour, during which the printer will be unavailablefor other user tasks. 5 Touch Back > Exit Config Menu . The printer will perform a power ‑ on reset, and then return to normal operating mode. Configuring printer hard disk encryption Ena...
Page 219 - Finding printer security information
• A status bar will indicate the progress of the disk wiping task. After the disk has been encrypted, the printerwill return to the Enable/Disable screen. 5 Touch Back > Exit Config Menu . The printer will perform a power ‑ on reset, and then return to normal operating mode. Finding printer secur...
Page 220 - Cleaning the printer parts; Cleaning the printer
Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Cleaning the printer parts Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Dam...
Page 221 - Cleaning the scanner glass
Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. 1 Slightly dampen a soft, lint-free cloth or paper towel with water. 2 Open the scanner cover. 3 Clean all the areas shown, and then let them dry. 1 White undersid...
Page 222 - Checking the status of parts and supplies; Estimated number of remaining pages; Using genuine Lexmark parts and supplies
Checking the status of parts and supplies Checking the status of parts and supplies on the printer control panel From the home screen, touch Status/Supplies > View Supplies . Checking the status of parts and supplies from the Embedded Web Server Note: Make sure the computer and the printer are co...
Page 223 - Ordering toner cartridges; Ordering an imaging unit
Ordering toner cartridges Notes: • The estimated cartridge yield is based on the ISO/IEC 19752 standard. • Extremely low print coverage for extended periods of time may negatively affect actual yield. Item Return Program cartridge United States and Canada Toner Cartridge 601 High Yield Toner Cartrid...
Page 224 - Storing supplies
Part name Lexmark Return Program Regular Imaging unit 500Z 500ZA Ordering staple cartridges Part name Part number Staple cartridges 35S8500 Ordering a maintenance kit Notes: • Using certain types of paper may require more frequent replacement of the maintenance kit. • The separator roller, fuser, pi...
Page 225 - Replacing supplies; Replacing the toner cartridge
Replacing supplies Replacing the toner cartridge 1 Press the button on the right side of the printer, and then open the front door. 2 Pull the toner cartridge out using the handle. 3 Unpack the toner cartridge, and then remove all packing materials. 4 Shake the new cartridge to redistribute the tone...
Page 226 - Replacing the imaging unit
5 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side railsinside the printer. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problem...
Page 229 - Replacing the staple cartridge
Replacing the staple cartridge 1 Open the stapler door. 2 Pull out the staple cartridge from the finisher. 3 Hold both sides of the empty staple case with your fingers, pull, and then lift the empty staple case from the cartridge. 1 2 3 Maintaining the printer 229
Page 231 - Moving the printer; Before moving the printer; Moving the printer to another location
Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damag...
Page 232 - Managing the printer; Finding advanced networking and administrator information; Checking the virtual display; Viewing reports
Managing the printer Finding advanced networking and administrator information This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced systemsupport tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Secur...
Page 234 - Restoring factory default settings
Restoring factory default settings If you want to keep a list of the current menu settings for reference, then print a menu settings page before restoringthe factory default settings. For more information, see “Printing a menu settings page” on page 58. If you want a more comprehensive method of res...
Page 235 - Clearing jams; Avoiding jams; Load paper properly
Clearing jams Jam error messages appear on the printer display and include the area of the printer where the jam occurred. Whenthere is more than one jam, the number of jammed pages is displayed. Avoiding jams Load paper properly • Make sure paper lies flat in the tray. Correct loading of paper Inco...
Page 236 - Use recommended paper; Understanding jam messages and locations
• Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightlyagainst the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use recommended paper • Use only recommended paper or specialty media. • Do not load wrinkled...
Page 247 - Paper jam in the finisher bin
[x]-page jam, remove all pages from the output bin. Leavepaper in bin. [45y.xx] Paper jam in the finisher bin 1 Empty the standard bin. 2 Move the paper guides to the sides. 3 Remove all jammed pages from inside the access areas. Note: Make sure all paper fragments are removed. Clearing jams 247
Page 248 - Paper jam in the finisher rear door
4 If necessary, touch Done from the printer control panel to clear the message and continue printing. Paper jam in the finisher rear door 1 Open the finisher rear door. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Clearin...
Page 250 - Staple jam in the finisher
5 Close the finisher rear door. 6 If necessary, touch Done from the printer control panel to clear the message and continue printing. Staple jam in the finisher 1 Open the staple access door. 2 Pull out the staple cartridge from the finisher. Clearing jams 250
Page 253 - Troubleshooting; Understanding the printer messages; List of printer and toner cartridge regions
Troubleshooting • “Understanding the printer messages” on page 253 • “Solving printer problems” on page 268 • “Solving print problems” on page 274 • “Solving copy problems” on page 299 • “Solving fax problems” on page 303 • “Solving scanner problems” on page 309 • “Solving home screen applications p...
Page 255 - Close rear door
Check tray [x] connection Try one or more of the following: • Turn off the printer, and then turn it back on. If the error occurs a second time, then: 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. 3 Remove the indicated tray. 4 Reattach the tray. 5 Connect the power cor...
Page 258 - Insufficient memory for Flash Memory Defragment operation [37]
Imaging unit nearly low [84.xy] If necessary, touch Continue on the printer control panel to clear the message and continue printing. Imaging unit very low, [x] estimated pages remain [84.xy] You may need to replace the imaging unit very soon. For more information, see the “Replacing supplies” secti...
Page 262 - Not enough free space in flash memory for resources [52]; Paper changes needed
• Update the network firmware in the printer or print server. For more information, visit the Lexmark support Website at http://support.lexmark.com . No analog phone line connected to modem, fax is disabled. Connect the printer to an analog phone line. Non ‑ Lexmark [supply type], see User’s Guide [...
Page 263 - Printer had to restart. Last job may be incomplete.; Remove paper from standard output bin
Parallel port [x] disabled [56] Try one or more of the following: • From the printer control panel, touch Continue to clear the message. • Enable the parallel port. From the printer control panel, navigate to: Network/Ports > Parallel [x] > Parallel Buffer > Auto Note: The printer discards ...
Page 264 - Replace all originals if restarting job.
Replace maintenance kit, 0 estimated pages remain [80.xy] The printer is scheduled for maintenance. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact your service representative, and then report the message. Replace all originals if restarting job. Try...
Page 265 - Scanner automatic feeder cover open
Replace unsupported imaging unit [32.xy] Remove the imaging unit, and then install a supported one to clear the message and continue printing. For moreinformation, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide . Note: If you do not ha...
Page 267 - Unsupported disk; Weblink server not set up. Contact system administrator.
Too many trays attached [58] 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. 3 Remove the extra trays. 4 Connect the power cord to a properly grounded electrical outlet. 5 Turn the printer back on. Unformatted flash detected [53] Try one or more of the following: • From t...
Page 268 - Solving printer problems; Basic printer problems; The printer is not responding
Solving printer problems • “Basic printer problems” on page 268 • “Option problems” on page 270 • “Paper feed problems” on page 273 Basic printer problems The printer is not responding Action Yes No Step 1 Make sure the printer is turned on. Is the printer turned on? Go to step 2. Turn on the printe...
Page 270 - Printer display is blank; Option problems; Cannot detect internal option
Printer display is blank Action Yes No Step 1 Press the Sleep button on the printer control panel. Does Ready appear on the printer display? The problem is solved. Go to step 2. Step 2 Turn off the printer, then wait for about 10 seconds, and then turn theprinter back on. Do Please wait and Ready ap...
Page 271 - Tray problems
Action Yes No Step 4 a Check if the internal option is selected. It may be necessary to manually add the internal option in the printerdriver to make it available for print jobs. For more information, see“Updating available options in the printer driver” on page 49. b Resend the print job. Does the ...
Page 272 - Cannot detect memory card; Internal Solutions Port does not operate correctly; USB/parallel interface card does not operate correctly
Cannot detect memory card Action Yes No Make sure the memory card is installed. a Install the memory card. For more information, see “Installing amemory card” on page 30. Note: Check if the memory card is securely connected to the printer controller board. b Print a menu settings page, and then chec...
Page 273 - Paper feed problems; Paper frequently jams
Action Yes No Step 2 Check the cable and the USB or parallel interface card connection. Use the correct cable, and then make sure it is securely connected tothe USB or parallel interface card. Does the USB or parallel interface card operate correctly? The problem is solved. Contact customer support ...
Page 274 - Solving print problems; Printing problems; Multiple
Paper jam message remains after jam is cleared Action Yes No Check the entire paper path for jammed paper. a Remove any jammed paper. b From the printer control panel, touch Continue to clear the message. Does the paper jam message remain? Contact customer support . The problem is solved. Jammed pag...
Page 275 - Error message about reading the flash drive appears; Print jobs do not print
Error message about reading the flash drive appears Action Yes No Step 1 Check if the flash drive is inserted into the front USB port. Note: The flash drive will not work if it is inserted into the rear USB port. Is the flash drive inserted into the front USB port? Go to step 2. Insert the flash dri...
Page 277 - Confidential and other held jobs do not print
Confidential and other held jobs do not print Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs. Action Yes No Step 1 Open the held jobs folder on the printer display, and then verify that yourprint job is l...
Page 278 - Print job takes longer than expected
Print job takes longer than expected Action Yes No Step 1 Change the environmental settings of the printer. a From the printer control panel, navigate to: > Settings > General Settings b Select Eco ‑ Mode or Quiet Mode , and then select Off . Note: Disabling Eco-Mode or Quiet Mode may increase...
Page 279 - Job prints from the wrong tray or on the wrong paper; Incorrect characters print
Job prints from the wrong tray or on the wrong paper Action Yes No Step 1 a Check if you are printing on paper that is supported by the tray. b Resend the print job. Did the job print from the correct tray or on the correct paper? The problem is solved. Go to step 2. Step 2 a From the Paper menu on ...
Page 280 - Tray linking does not work; Large jobs do not collate
Tray linking does not work Notes: • The trays can detect paper length. • The multipurpose feeder does not automatically detect the paper size. You must set the size from the PaperSize/Type menu. Action Yes No Step 1 a Open the trays, and then check if they contain paper of the same sizeand type. • C...
Page 281 - Unexpected page breaks occur; Print quality problems; Characters have jagged or uneven edges
Action Yes No Step 3 Reduce the complexity of the print job by eliminating the number and sizeof fonts, the number and complexity of images, and the number of pagesin the job. Did the job print and collate correctly? The problem is solved. Contact customer support . Unexpected page breaks occur Acti...
Page 282 - Printer is printing blank pages
Action Yes No Step 2 a Use a font that is supported by the printer or install the font that youwant to use on your computer. For more information, contact yoursystem support person. b Resend the print job. Do prints still contain characters that have jagged or uneven edges? Contact customer support ...
Page 283 - Clipped pages or images
Action Yes No Step 3 Replace the imaging unit, and then resend the print job. Is the printer still printing blank pages? Contact customer support . The problem is solved. Clipped pages or images Leading edge Trailing edge ABCDEABCDEABCDE Action Yes No Step 1 a Move the width and length guides in the...
Page 284 - Prints on color transparencies appear dark when projected; Shadow images appear on prints
Action Yes No Step 4 a Reinstall the imaging unit. 1 Remove the toner cartridge. 2 Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure tolight may cause print quality problems. 3 Install the imaging unit, and t...
Page 285 - Gray background on prints; ABCDE
Action Yes No Step 1 Load paper with the correct paper type and weight in the tray. Is paper with the correct paper type and weight loaded in the tray? Go to step 2. Load paper with thecorrect paper type andweight in the tray. Step 2 From the printer control panel, set the paper type and weight in t...
Page 286 - Incorrect margins on prints; A B C D
Action Yes No Step 2 Adjust the toner darkness to a lighter setting. a From the Quality Menu, select a lower value to reduce toner density. • 4 is the factory default setting. • If Print Mode is set to Black Only, then a setting of 5 increases tonerdensity and darkness for all print jobs. b Resend t...
Page 287 - Paper curl
Action Yes No Step 2 From the printer control panel, set the paper size in the Paper menu tomatch the paper loaded in the tray. Does the paper size match the paper loaded in the tray? Go to step 3. Do one or more of thefollowing: • Specify the papersize from the traysettings to matchthe paper loaded...
Page 288 - Print irregularities
Action Yes No Step 5 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Is the paper still curled? Contact customer support . The problem is solved. Print irregularities ) ) ABCDE ABCDE A...
Page 289 - Repeating defects appear on prints
Action Yes No Step 5 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Do print irregularities still appear? Go to step 6. The problem is solved. Step 6 Replace the imaging unit, and the...
Page 290 - Print is too dark
Print is too dark Action Yes No Step 1 a From the Quality menu on the printer control panel, reduce the tonerdarkness. Note: 8 is the factory default setting. b Resend the print job. Is the print still too dark? Go to step 2. The problem is solved. Step 2 a From the printer control panel, set the pa...
Page 291 - Print is too light
Action Yes No Step 5 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Is the print still too dark? Go to step 6. The problem is solved. Step 6 Replace the imaging unit, and then resend ...
Page 292 - Skewed print
Action Yes No Step 4 Make sure that the paper has no texture or rough finishes. Are you printing on textured or rough paper? From the printercontrol panel, changethe texture settings inthe Paper Texturemenu to match thepaper you are printingon. Go to step 5. Step 5 a Load paper from a fresh package....
Page 293 - Printer is printing solid black pages
Action Yes No Step 1 a Move the width and length guides in the tray to the correct positionsfor the size of the paper loaded. b Resend the print job. Is the print still skewed? Go to step 2. The problem is solved. Step 2 a Check if you are printing on a paper that is supported by the tray. b Resend ...
Page 294 - Transparency print quality is poor; Streaked horizontal lines appear on prints
Transparency print quality is poor Action Yes No Step 1 From the printer control panel, set the paper type in the Paper menu tomatch the paper loaded in the tray. Is the paper type for the tray set to Transparency? Go to step 2. Set the paper type toTransparency. Step 2 a Check if you are using a re...
Page 295 - Streaked vertical lines appear on prints
Action Yes No Step 4 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure tolight may cause print quality problems. 2 Install the imaging unit, and t...
Page 296 - Horizontal voids appear on prints
Action Yes No Step 3 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Do streaked vertical lines appear on prints? Go to step 4. The problem is solved. Step 4 a Reinstall the imaging un...
Page 297 - Vertical voids appear on prints
Action Yes No Step 3 a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure tolight may cause print qu...
Page 298 - Toner specks appear on prints; Toner fog or background shading appears on prints
Action Yes No Step 4 a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure tolight may cause print qu...
Page 299 - Toner rubs off; ABC; Uneven print density; Solving copy problems
Action Yes No Step 2 Replace the imaging unit, and then resend the print job. Does fog or shading appear on prints? Contact customer support at http://support.lexmark.com or your service representative. The problem is solved. Toner rubs off Leading edge Trailing edge ABC DEF Action Yes No Step 1 Fro...
Page 300 - Copier does not respond; Scanner unit does not close
• “Scanner unit does not close” on page 300 • “Poor copy quality” on page 301 • “Partial document or photo copies” on page 302 Copier does not respond Action Yes No Step 1 Check if an error or status message appears on the display. Does an error or status message appear? Clear the error or statusmes...
Page 301 - Poor copy quality
Poor copy quality Action Yes No Step 1 Check if an error or status message appears on the display. Does an error or status message appear? Clear the error or statusmessage. Go to step 2. Step 2 Check the quality of the original document. Is the quality of the original document satisfactory? Go to st...
Page 302 - Partial document or photo copies
Action Yes No Step 8 Check for patterns on print. a From the Copy screen, navigate to: Advanced Options > Advanced Imaging > Sharpness > select a lower setting b On the Copy screen, make sure no scaling is being selected. Do patterns appear on prints? Go to step 9. The problem is solved. St...
Page 303 - Solving fax problems; Fax and e-mail functions are not set up
Action Yes No Step 2 Check if the paper size setting matches the size of the paper loaded in thetray. From the Paper menu on the printer control panel, check the PaperSize setting. Does the paper size setting match the size of the paper loaded in the tray. Go to step 3. Change the paper sizesetting ...
Page 304 - Caller ID is not shown; Cannot send or receive a fax
Caller ID is not shown Action Yes No Contact your telephone company to check if your telephone line issubscribed to the caller ID service. Notes: • If your region supports multiple caller ID patterns, then you mayhave to change the default setting. There are two settingsavailable: FSK (pattern 1) an...
Page 306 - Can send but not receive faxes
Action Yes No Step 8 Temporarily disconnect other equipment (such as answering machines,computers with modems, or telephone line splitters) between the printerand the telephone line, and then try sending or receiving a fax. Can you send or receive a fax? The problem is solved. Go to step 9. Step 9 a...
Page 307 - Can receive but not send faxes
Action Yes No Step 2 Check the ring count delay settings. a Open a Web browser, and then type the printer IP address in theaddress field. Notes: • View the printer IP address on the printer home screen. The IPaddress appears as four sets of numbers separated by periods,such as 123.123.123.123. • If ...
Page 308 - Received fax has poor print quality
Action Yes No Step 3 Set up the shortcut number properly. • Check if the shortcut number has been set for the telephone numberthat you want to dial. • Dial the telephone number manually. Can you send faxes? The problem is solved. Contact customer support . Received fax has poor print quality Action ...
Page 309 - Solving scanner problems; The scanner does not respond
Action Yes No Step 3 Replace the toner cartridge. When Cartridge low [88.xy] appears, replace the cartridge, and then resend the fax. Is the fax print quality satisfactory? The problem is solved. Contact customer support . Solving scanner problems • “The scanner does not respond” on page 309 • “Scan...
Page 310 - Scan job was not successful
Action Yes No Step 5 Check if the printer is plugged into any surge protectors, uninterruptiblepower supplies, or extension cords. Is the printer plugged into any surge protectors, uninterruptible powersupplies, or extension cords? Connect the printerpower cord directly toa properly groundedelectric...
Page 311 - Scanning takes too long or freezes the computer
Action Yes No Step 5 From the Flash Drive menu, reduce the scan resolution settings, and thenresend the scan job. Does the job scan? The problem is solved. Go to step 6. Step 6 Check the scan settings. From the Scan screen, make sure the Content Type and Content Sourcesettings are correct for the do...
Page 312 - Poor scanned image quality
Poor scanned image quality Action Yes No Step 1 Check if an error message appears on the display. Is there an error message on the printer display? Clear the errormessage. Go to step 2. Step 2 Check the quality of the original document. Is the quality of the original document satisfactory? Go to ste...
Page 313 - Partial document or photo scans; Cannot scan from a computer
Partial document or photo scans Action Yes No Check the placement of the document or photo. Make sure the document or photo is loaded facedown on the scannerglass in the upper left corner. Is the document or photo loaded correctly? Contact customer support . Load the document orphoto facedown on the...
Page 314 - Solving home screen applications problems; An application error has occurred; Embedded Web Server does not open
Solving home screen applications problems An application error has occurred Action Yes No Step 1 Check the system log for relevant details. a Open a Web browser, and then type the printer IP address in theaddress field. If you do not know the IP address of the printer, then you can: • View the IP ad...
Page 315 - Contacting customer support
Action Yes No Step 3 Check if the network connection is working. Is the network connection working? Go to step 4. Contact your systemsupport person. Step 4 Make sure the cable connections to the printer and print server are secure. For more information, see the setup documentation that came withthe ...
Page 316 - Product information; GOVERNMENT END USERS
Notices Product information Product name: Lexmark MX610de, MX611de, and MX611dhe Machine type: 7016 Model(s): 630, 670, 675 Edition notice May 2013 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS ...
Page 317 - Trademarks; Noise emission levels
Trademarks Lexmark, Lexmark with diamond design, and MarkVision are trademarks of Lexmark International, Inc., registered inthe United States and/or other countries. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries. PCL® is a registered trademark of the H...
Page 318 - Temperature information; Product disposal
Note: Some modes may not apply to your product. 1-meter average sound pressure, dBA Printing 55 dBA Scanning 45 dBA Copying 56 dBA Ready N/A dBA Values are subject to change. See www.lexmark.com for current values. Temperature information Ambient operating temperature 15.6 to 32.2°C (60 to 90°F) Shi...
Page 320 - Power consumption; Product power consumption
DANGER - Invisible laser radiation when cartridges are removed and interlock defeated. Avoid exposure to laser beam.PERIGO - Radiação a laser invisível será liberada se os cartuchos forem removidos e o lacre rompido. Evite a exposição aos feixes de laser. Opasnost - Nevidljivo lasersko zra č enje ka...
Page 321 - Hibernate Mode; Off mode; Industry Canada compliance statement
Sleep Mode This product is designed with an energy-saving mode called Sleep Mode . The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this productis not used for a specified period of time, called the Sleep M...
Page 322 - Licensing notices; 日本の; VCCI; 規定; European Community (EC) directives conformity
Licensing notices All licensing notices associated with this product can be viewed from the root directory of the installation software CD. 日本の VCCI 規定 製品にこのマークが表示されている場合、次の要件を満たしています。 この装置は、クラス B 情報技術装置です。この装置は、家庭環境で使用することを目的としていますが、この 装置がラジオやテレビジョン受信機に近接して使用されると、受信障害を引き起こすことがあります。取扱説明書に従って正しい取り扱いを...
Page 323 - Notice to users of the Canadian telephone network
The Ringer Equivalence Number (REN) is used to determine the number of devices that may be connected to a telephoneline. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In mostbut not all areas, the sum of RENs should not exceed five (5.0). T...
Page 324 - Avis réservé aux utilisateurs du réseau téléphonique du Canada; Notice to users of the New Zealand telephone network
recommended that the customer install an appropriate AC surge arrestor in the AC outlet to which this device isconnected. An appropriate AC surge arrestor is defined as one that is suitably rated, and certified by UL (Underwriter’sLaboratories), another NRTL (Nationally Recognized Testing Laboratory...
Page 326 - Regulatory notices for wireless products; Exposure to radio frequency radiation
Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA.The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, MillenniumTower III, 1095 Budapest H...
Page 329 - Patent acknowledgment
Español Por medio de la presente, Lexmark International, Inc. declara que este producto cumple con los requisitosesenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 1999/5/CE. Eesti Käesolevaga kinnitab Lexmark International, Inc., et seade see toode vastab direktiiv...
Page 330 - Limited warranty
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual PropertyRights (IPR) Disclosure of Certicom Corp. at the IETF for TLS Suite B Profile for Transport Layer Security (TLS) implementedin the product or service. The use of this product or serv...
Page 332 - Limitation of liability; Additional rights
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND SATISFACTORY QUALITY. ANY WARRANTIES THATMAY NOT BE DISCLAIMED UNDER APPLICABLE LAW ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NOWARRANTIES, EXPRESS OR IMPLIED, WILL APPLY AFTER THIS PERIOD. ALL INFORMATION, SPECIFICATIONS, PRICES,AND SERVI...
Page 333 - Index; Numerics
Index Numerics 250 ‑ sheet tray installing 44 550 ‑ sheet tray installing 44 Symbols [x]-page jam, remove all pages fromthe output bin. Leave paper in bin.[45y.xx] 247[x] ‑ page jam, clear manual feeder. [25y.xx] 244[x] ‑ page jam, clear standard bin. [20y.xx] 238[x] ‑ page jam, open automatic feede...