Page 7 - Safety information
Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or ma...
Page 9 - Learning about the printer; Finding information about the printer
Learning about the printer Finding information about the printer What are you looking for? Find it here Initial setup instructions: • Connecting the printer • Installing the printer software Setup documentation—The setup documentation camewith the printer and is also available at http://support.lexm...
Page 10 - Selecting a location for the printer
What are you looking for? Find it here The latest supplemental information, updates, and customersupport: • Documentation • Driver downloads • Live chat support • E ‑ mail support • Voice support Lexmark Support Web site— http://support.lexmark.com Note: Select your country or region, and then selec...
Page 11 - Printer configurations
4 3 2 1 5 1 Right side 30 cm (12 in.) 2 Front 51 cm (20 in.) 3 Left side 20 cm (8 in.) 4 Rear 20 cm (8 in.) 5 Top 75 cm (29 in.) Printer configurations CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base...
Page 12 - Understanding the basic functions of the scanner
1 2 3 4 9 10 6 5 8 7 1 Printer control panel 2 Automatic document feeder (ADF) 3 ADF tray 4 ADF bin 5 Front door release button 6 Standard 250 ‑ sheet tray 7 Optional 250 ‑ or 550 ‑ sheet tray 8 100 ‑ sheet multipurpose feeder 9 Paper stop 10 Standard bin Understanding the basic functions of the sca...
Page 13 - Using the ADF and scanner glass; Using the ADF; Using the scanner glass
Using the ADF and scanner glass Automatic document feeder (ADF) Scanner glass Use the ADF for multiple ‑ page documents including two-sided (duplex) pages. Use the scanner glass for single ‑ page documents, book pages, small items (such as postcards or photos), transparencies, photo paper,or thin me...
Page 14 - Understanding the printer control panel; Using the printer control panel
Understanding the printer control panel Using the printer control panel 1 7 8 2 3 4 5 6 9 Use the To 1 Display • View the printer status and messages. • Set up and operate the printer. 2 Home button Go to the home screen. 3 Tips Open a context-sensitive Help dialog. 4 Clear all / Reset button Reset ...
Page 15 - Understanding the home screen
Indicator light color and its corresponding printer status Indicator light Printer status Off The printer is off or in Hibernate mode. Blinking green The printer is warming up, processing data, or printing. Solid green The printer is on, but idle. Blinking red The printer requires user intervention....
Page 16 - Features; Using the touch-screen buttons
Touch To 4 FTP Access the File Transfer Protocol (FTP) menus and scan documents directly to an FTP server. 5 Menu icon Access printer menus. Note: The menus are available only when the printer is in ready state. 6 Status message bar • Show the current printer status such as Ready or Busy . • Show pr...
Page 17 - Other touch-screen buttons
Touch the To 1 Radio button Select or clear an item. 2 Up arrow Scroll up. 3 Down arrow Scroll down. 4 Accept button Save a setting. 5 Cancel button • Cancel an action or a selection. • Return to the previous screen. Other touch-screen buttons Touch To Return to the home screen. Open a context-sensi...
Page 18 - Setting up and using the home screen applications; Finding the IP address of the computer; For Windows users; In Windows 8; In Windows 7 or earlier; For Macintosh users
Setting up and using the home screen applications Notes: • Your home screen may vary, depending on your home screen customization settings, administrative setup, andactive embedded applications. Some applications are supported only in select printer models. • There may be additional solutions and ap...
Page 19 - Finding the IP address of the printer
3 Click Advanced > TCP/IP . 4 Look for IPv4 Address . Finding the IP address of the printer Note: Make sure your printer is connected to a network or to a print server. You can find the printer IP address: • From the top left corner of the printer home screen. • From the TCP/IP section in the Net...
Page 20 - Understanding the different applications; Activating the home screen applications; Finding information about the home screen applications; Setting up Forms and Favorites
Understanding the different applications Use To Card Copy Scan and print both sides of a card on a single page. For more information, see “Setting up Card Copy”on page 21. Fax Scan a document, and then send it to a fax number. For more information, see “Faxing” on page 103. Forms and Favorites Quick...
Page 21 - Setting up Card Copy
Use To Streamline work processes by letting you quickly find and print frequently used online forms directlyfrom the printer home screen. Note: The printer must have permission to access the network folder, FTP site, or Web site where the bookmark is stored. From the computer where the bookmark is s...
Page 22 - Using MyShortcut; Setting up Multi Send
3 Change the default scanning options, if necessary. • Default tray —Select the default tray to be used for printing scan images. • Default number of copies —Specify the number of copies that should automatically print when the application is used. • Default contrast setting —Specify a setting to in...
Page 23 - Setting up Scan to Network
1 Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer home screen. The printer IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. 2 Click Settings > Apps > Apps Management > Mu...
Page 24 - Setting up Remote Operator Panel; Exporting and importing a configuration
To use the application, touch Scan to Network on the printer home screen, and then follow the instructions on the printer display. Setting up Remote Operator Panel This application shows the printer control panel on your computer screen and lets you interact with the printer controlpanel, even when ...
Page 26 - Additional printer setup; Installing internal options; Available internal options
Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electrical outlet before continui...
Page 27 - Accessing the controller board
Accessing the controller board CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electrical outlet before continuing. If you have any ot...
Page 28 - Installing a memory card
2 1 3 4 1 Memory card connector 2 Option card connector 3 Printer hard disk connector 4 Lexmark Internal Solutions Port connector 4 Close the shield, and then the access door. 1 2 Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware...
Page 30 - Installing an optional card
Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electrical outlet before continuing. If you have other dev...
Page 32 - Installing an Internal Solutions Port
Installing an Internal Solutions Port The controller board supports one optional Lexmark Internal Solutions Port (ISP). Note: This task requires a flat ‑ head screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after...
Page 38 - Installing a printer hard disk
13 Close the controller board shield. 14 Close the ISP exterior cover. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs. For more information, see “Updating availableopt...
Page 41 - Removing a printer hard disk
Removing a printer hard disk Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. 1 Access the controller board. For more information, ...
Page 42 - Installing hardware options; Order of installation
Installing hardware options Order of installation CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices...
Page 45 - Attaching cables
Attaching cables CAUTION—POTENTIAL INJURY: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during alightning storm. Connect the printer to the computer using a USB cable ...
Page 46 - Setting up the printer software; Installing the printer software; Updating available options in the printer driver
Use the To 8 Security slot Attach a lock that will secure the printer in place. Setting up the printer software Installing the printer software Notes: • If you installed the printer software on the computer before but need to reinstall the software, then uninstallthe current software first. • Close ...
Page 48 - Networking; Preparing to set up the printer on an Ethernet network
Networking Notes: • Purchase a MarkNet N8350 wireless network adapter for MX510de, MX511de, and MX511dhe printer models orMarkNet N8352 wireless network adapter for MX410de printer model first before setting up the printer on awireless network. For more information on installing the wireless network...
Page 50 - Preparing to set up the printer on a wireless network
– This feature is supported only in Mac OS X version 10.5. a From the Apple menu, navigate to: System Preferences > Print & Fax b Click + , and then navigate to: AppleTalk > select your printer > Add Preparing to set up the printer on a wireless network Notes: • Make sure your wireless ...
Page 51 - Connecting the printer using the Wireless Setup Wizard; Connecting the printer to a wireless network using Wi; Using the Push Button Configuration method
– To find the WPA/WPA2 preshared key or passphrase for the wireless network, see the documentation thatcame with the access point, see the Embedded Web Server associated with the access point, or consult yoursystem support person. Connecting the printer using the Wireless Setup Wizard Before you beg...
Page 52 - Using the Personal Identification Number (PIN) method
Using the Personal Identification Number (PIN) method 1 From the printer control panel, navigate to: > Network/Ports > Network [x] > Network [x] Setup > Wireless > Wireless Connection Setup > Wi ‑ Fi Protected Setup > Start PIN Method 2 Copy the eight ‑ digit WPS PIN. 3 Open a W...
Page 54 - Setting up serial printing
6 Type the new IP address in the “Printer Name or IP Address” field. 7 Click OK > Close . For Macintosh users 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer control panel. The IP address appears as four sets of ...
Page 56 - Verifying printer setup; Printing a menu settings page
f Click OK , and then close all the dialogs. g Print a test page to verify printer installation. Verifying printer setup When all hardware and software options are installed and the printer is turned on, verify that the printer is set upcorrectly by printing the following: • Menu settings page —Use ...
Page 57 - Loading paper and specialty media; Setting the paper size and type
Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information,see “Avoiding jams” on page 227 and “Storing paper” on page 74. Setting the paper size and type From the home screen navigate to: > Paper Menu &g...
Page 62 - Loading the multipurpose feeder
Loading the multipurpose feeder Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock,transparencies, paper labels, and envelopes. You can also use it for single ‑ page print jobs on letterhead. 1 Open the multipurpose feeder. 1 2 a Pull ...
Page 66 - Linking and unlinking trays
• Load envelopes with the flap on the left side facedown. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self ‑ stick adhesives. These envelopes may severely damage the printer. 5 From the printer control panel, set the paper size and paper type...
Page 67 - Creating a custom name for a paper type; Assigning a custom paper type; Using the Embedded Web Server
Creating a custom name for a paper type Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbersseparated by periods, such as 123.123....
Page 68 - Configuring a custom name
Using the printer control panel 1 From the home screen, navigate to: > Paper Menu > Custom Types 2 Select a custom paper type name, and then select a paper type Note: Paper is the factory default paper type for all user ‑ defined custom names. 3 Touch . Configuring a custom name Using the Embe...
Page 69 - Paper and specialty media guide; Using specialty media; Tips on using letterhead
Paper and specialty media guide Using specialty media Tips on using letterhead • Use letterhead designed specifically for laser printers. • Print samples on the letterhead being considered for use before buying large quantities. • Before loading letterhead, flex, fan, and straighten the stack to pre...
Page 70 - Tips on using labels; Tips on using card stock
– Have any exposed adhesive when the flap is in the sealed or closed position – Have bent corners – Have rough, cockle, or laid finishes • Adjust the width guides to fit the width of the envelopes. Note: A combination of high humidity (over 60%) and high printing temperature may wrinkle or seal enve...
Page 71 - Paper guidelines; Paper characteristics; Weight
• Do not use preprinted card stock manufactured with chemicals that may contaminate the printer. Preprintingintroduces semi ‑ liquid and volatile components into the printer. • Use grain short card stock when possible. Paper guidelines Selecting the correct paper or specialty media reduces printing ...
Page 72 - Fiber content; Selecting paper; Selecting preprinted forms and letterhead
For 60–90 ‑ g/m 2 (16–24 ‑ lb) bond paper, grain long paper is recommended. Fiber content Most high ‑ quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print...
Page 73 - Unacceptable paper examples
• Surface roughness (measured in Sheffield units, impacts print clarity and how well toner fuses to the paper) • Surface friction (determines how easily sheets can be separated) • Grain and formation (impacts curling, which also influences the mechanics of how the paper behaves as it movesthrough th...
Page 74 - Storing paper; Supported paper sizes, types, and weights; Supported paper sizes
For more information about Lexmark, visit www.lexmark.com . General sustainability-related information can be found at the Environmental Sustainability link. Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: • For best results, store paper where the temper...
Page 76 - Supported paper types and weights
Paper size and dimension Standard 250 ‑ sheet tray Optional 250 ‑ or 550 ‑ sheet tray Multipurposefeeder ADF Scannerglass Duplexmode Other Envelope 85.7 x 165 mm to215.9 x 355.6 mm(3.375 x 6.50 in. to8.5 x 14 in.) X X X X X * Universal is supported in duplex mode only if the width is at least 210 mm...
Page 77 - Printing; Printing forms and a document; Printing forms
Printing Printing forms and a document Printing forms Use the Forms and Favorites application to quickly and easily access frequently used forms or other information thatis regularly printed. Before you can use this application, first set it up on the printer. For more information, see “Settingup Fo...
Page 78 - Adjusting toner darkness; Printing from a flash drive
Adjusting toner darkness Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbersseparated by periods, such as 123.123.123.123. • If y...
Page 79 - Supported flash drives and file types
Notes: • A flash drive icon appears on the printer home screen when a flash drive is inserted. • If you insert the flash drive when the printer requires attention, such as when a jam has occurred, then theprinter ignores the flash drive. • If you insert the flash drive while the printer is processin...
Page 80 - Printing confidential and other held jobs; Storing print jobs in the printer
Recommended flash drives File type • Lexar JumpDrive FireFly (512MB and 1GB) • SanDisk Cruzer Micro (512MB and 1GB) • Sony Micro Vault Classic (512MB and 1GB) Documents: • .pdf • .xps Images: • .dcx • .gif • .jpeg or .jpg • .bmp • .pcx • .tiff or .tif • .png • .fls Printing confidential and other he...
Page 81 - Modifying confidential print settings
2 Touch . Printing confidential and other held jobs Note: Confidential and Verify print jobs are automatically deleted from memory after printing. Repeat and Reserve jobs are held in the printer until you delete them. For Windows users 1 With a document open, click File > Print . 2 Click Properti...
Page 82 - Printing information pages; Printing a font sample list; Canceling a print job; Canceling a print job from the printer control panel
• If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Configuration > Other Settings tab > Security > Confidential Print Setup . 3 Modify the settings: • Set a maximum number of PIN entry attempts. When a user exceeds that number, all of the ...
Page 84 - Making copies; Making a quick copy; Copying using the ADF
Copying Automatic document feeder (ADF) Scanner glass Use the ADF for multiple ‑ page documents including two-sided (duplex) pages. Use the scanner glass for single-page documents, book pages, smallitems (such as postcards or photos), transparencies, photo paper,or thin media (such as magazine clipp...
Page 85 - Copying using the scanner glass; Copying photos; Copying on transparencies
• The ADF indicator light comes on when the paper is loaded properly. 2 Adjust the paper guides. 3 From the home screen, navigate to: Copy > specify the copy settings > Copy It Copying using the scanner glass 1 Place an original document facedown on the scanner glass in the upper left corner. ...
Page 86 - Copying on letterhead; Customizing copy settings; Copying to a different size
3 Navigate to: Copy to > select the tray that contains transparencies > Copy It If there are no trays that support transparencies, then navigate to: Manual Feeder > select the size of the transparencies > Transparency 4 Load transparencies into the multipurpose feeder, and then touch Cop...
Page 87 - Copying different paper sizes; Example 1: Copying on mixed paper sizes
Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazineclippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tr...
Page 89 - Collating copies
• The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the home screen, navigate to: Copy > Content 4 Touch the button that best represents the content type of the document you are copying. • Te...
Page 91 - Placing information on copies; Placing a header or footer on pages
3 From the home screen, navigate to: Copy > Paper Saver > select the output you want > > Copy It Note: If Paper Saver is set to Off, then the Print Page Borders option is unavailable. Placing information on copies Placing a header or footer on pages 1 Load an original document faceup, sh...
Page 92 - Canceling a copy job; Canceling a copy job while the original document is in the ADF; Canceling a copy job while copying pages using the scanner glass; Canceling a copy job while pages are being printed; Understanding the copy options; Copy from; Copy to
Canceling a copy job Canceling a copy job while the original document is in the ADF When the ADF begins processing a document, touch Cancel Job on the printer control panel. Canceling a copy job while copying pages using the scanner glass From the home screen, touch Cancel Job . Canceling appears on...
Page 95 - Paper Saver; Advanced Imaging; Custom Job
Paper Saver This option lets you print two or more pages of an original document on the same page. Paper Saver is also called N- up printing where N stands for the number of pages. For example, 2-up would print two pages of your document on a single page, and 4-up would print four pages of your docu...
Page 96 - Setting up the printer to e-mail; Setting up the e-mail function; Creating an e-mail shortcut; Creating an e-mail shortcut using the Embedded Web Server
E-mailing Automatic document feeder (ADF) Scanner glass Use the ADF for multiple ‑ page documents. Use the scanner glass for single pages, small items (such as postcards orphotos), transparencies, photo paper, or thin media (such as magazineclippings). You can use the printer to e ‑ mail scanned doc...
Page 98 - Sending an e; Sending an e
Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazineclippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tr...
Page 99 - Customizing e-mail settings; Adding e-mail subject and message information
3 From the home screen, navigate to: E-mail > Recipient(s) > > type the name of the recipient > 4 Touch the name of the recipient. To search for additional recipients, touch New Search , and then type the name of the next recipient. 5 Touch > E ‑ mail It . Customizing e-mail settings ...
Page 100 - Understanding the e-mail options; Subject
• JPEG —Create and attach a separate file for each page of your original document, viewable by most Web browsers and graphics programs. • XPS —Create a single XML Paper Specification (XPS) file with multiple pages, viewable using an Internet Explorer- hosted viewer and the .NET Framework, or by down...
Page 103 - Setting up the printer to fax
Faxing Note: The fax function is available only in select printer models. Automatic document feeder (ADF) Scanner glass Use the ADF for multiple ‑ page documents including two-sided (duplex) pages. Use the scanner glass for single-page documents, book pages, smallitems (such as postcards or photos),...
Page 104 - Initial fax setup; Using the printer control panel for fax setup
Initial fax setup Many countries and regions require outgoing faxes to contain the following information in a margin at the top or bottomof each transmitted page, or on the first page of the transmission: fax name (identification of the business, other entity,or individual sending the message) and f...
Page 105 - Choosing a fax connection; Scenario 1: Standard telephone line; Setup 1: Printer is connected to a dedicated fax line
Choosing a fax connection Scenario 1: Standard telephone line Setup 1: Printer is connected to a dedicated fax line To connect: 1 Connect one end of the telephone cable that came with the printer to the port of the printer. 2 Connect the other end of the telephone cable to an active analog wall jack...
Page 106 - Setup 2: Printer is sharing the line with an answering machine
Setup 2: Printer is sharing the line with an answering machine Connected to the same telephone wall jack PHONE LINE To connect: 1 Connect one end of the telephone cable that came with the printer to the port of the printer. 2 Connect the other end of the telephone cable to an active analog wall jack...
Page 110 - Scenario 3: VoIP telephone service
Scenario 3: VoIP telephone service To connect: 1 Connect one end of the telephone cable that came with the printer to the port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter. Note: The port labeled Phone Line 2 or Fax Port is n...
Page 111 - Scenario 4: Digital telephone service through a cable provider; Setup 1: Printer is connected directly to a cable modem
Scenario 4: Digital telephone service through a cable provider Setup 1: Printer is connected directly to a cable modem 1 Connect one end of the telephone cable that came with your printer to the port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port ...
Page 115 - Connecting the printer to a wall jack in Germany
Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. TheF port is for telephones. N F N Connect the printer to any of the N ports. PHONE LINE N F N Faxing 115
Page 116 - Connecting to a distinctive ring service
1 Connect one end of the telephone cable that came the printer to the port of the printer. 2 Connect the other end of the telephone cable to the RJ ‑ 11 adapter, and then connect the adapter to an N port. 3 If you want to connect a telephone and answering machine to the same wall jack, then connect ...
Page 117 - Sending a fax; Sending a fax using the printer control panel
3 In the Fax Name field, type the name to be printed on all outgoing faxes. 4 In the Fax Number field, enter the printer fax number. 5 Click Submit . Setting the date and time You can set the date and time so that they are printed on every fax you send. 1 Open a Web browser, and then type the printe...
Page 118 - Sending a fax using the computer
Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazineclippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tr...
Page 119 - Sending a fax using a shortcut number; Sending a fax using the address book; Sending a fax at a scheduled time
Sending a fax using a shortcut number Fax shortcuts are like the speed dial numbers on a telephone or a fax machine. A shortcut number (1–999) can containa single recipient or multiple recipients. 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass...
Page 120 - Creating shortcuts
3 From the home screen, navigate to: Fax > enter the fax number > Options > Delayed Send Note: If Fax Mode is set to Fax Server, then the Delayed Send button does not appear. Faxes waiting for transmission are listed in the fax queue. 4 Specify the time the fax will be transmitted, and then...
Page 121 - Customizing fax settings; Changing the fax resolution
3 Type a unique name for the shortcut, and then touch . 4 Verify that the shortcut name and number are correct, and then touch OK . If the name or number is incorrect, then touch Cancel , and then reenter the information. Customizing fax settings Changing the fax resolution 1 Load an original docume...
Page 122 - Blocking junk faxes; Canceling an outgoing fax; Canceling a fax while the original documents are still scanning
• If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Reports . 3 Click Fax Job Log or Fax Call Log . Blocking junk faxes 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP addre...
Page 123 - Holding and forwarding faxes; Holding faxes
Holding and forwarding faxes Holding faxes This option lets you hold received faxes from printing until they are released. Held faxes can be released manually orat a scheduled day or time. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP a...
Page 124 - Understanding the fax options; Content
Understanding the fax options Content This option lets you specify the content type and source of the original document. Select from the following content types: • Graphics —The original document is mostly business ‑ type graphics, such as pie charts, bar charts, and animations. • Photo —The origina...
Page 126 - Using Scan to Network
Scanning Automatic document feeder (ADF) Scanner glass Use the ADF for multiple ‑ page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazineclippings). The scanner lets you scan documents directly to...
Page 127 - Creating an FTP shortcut using the Embedded Web Server
Automatic document feeder (ADF) Scanner glass Use the ADF for multiple ‑ page documents including two-sided (duplex) pages. Use the scanner glass for single-page documents, book pages, smallitems (such as postcards or photos), transparencies, photo paper,or thin media (such as magazine clippings). T...
Page 128 - Scanning to an FTP address; Scanning to an FTP address using the printer control panel; Scanning to an FTP address using a shortcut number
Scanning to an FTP address You can use the printer to send scanned documents to an FTP address in a number of ways. You can type the FTPaddress, use a shortcut number, or use the address book. You can also use the Multi Send, Scan to Network, orMyShortcut application from the printer home screen. Fo...
Page 129 - Scanning to a computer or flash drive; Scanning to a computer using the Embedded Web Server
Scanning to a computer or flash drive Automatic Document Feeder (ADF) Scanner glass Use the ADF for multiple ‑ page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazineclippings). The scanner lets y...
Page 130 - Setting up Scan to Computer
Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such asmagazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. b If you are loading a document into the ADF tr...
Page 131 - Scanning to a flash drive; Understanding the scan options; FTP Address
7 From the printer control panel, touch Scan to Computer and then select from the following options: • Scan —Scan and save the document directly to a selected location on the computer. • Scan for Print —Scan and automatically print the document. • Scan for E ‑ mail —Attach a scanned document to an e...
Page 134 - Menus list
Understanding the printer menus Menus list Paper Menu Reports Network/Ports Security Settings Default SourcePaper Size/Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Custom NamesCustom Scan Sizes Universal Setup Menu Settings PageDevice Statistics Network Set...
Page 135 - Paper menu; Default Source menu
Paper menu Default Source menu Use To Default Source Tray [x]MP FeederManual PaperManual Envelope Set a default paper source for all print jobs. Notes: • Tray 1 (standard tray) is the factory default setting. • From the Paper menu, set Configure MP to “Cassette” for MP Feeder toappear as a menu sett...
Page 138 - Paper Texture menu
Configure MP menu Use To Configure MP CassetteManualFirst Determine when the printer selects paper from the multipurpose feeder. Notes: • Cassette is the factory default setting. Cassette configures themultipurpose feeder as the automatic paper source. • Manual sets the multipurpose feeder only for ...
Page 140 - Paper Weight menu
Paper Weight menu Use To Plain Weight LightNormalHeavy Specify the relative weight of the plain paper loaded. Note: Normal is the factory default setting. Card Stock Weight LightNormalHeavy Specify the relative weight of the card stock loaded. Note: Normal is the factory default setting. Transparenc...
Page 141 - Paper Loading menu
Use To Colored Weight LightNormalHeavy Specify the relative weight of the colored paper loaded. Note: Normal is the factory default setting. Light Weight Light Specify that the relative weight of the paper loaded is light. Heavy Weight Heavy Specify the relative weight of the paper loaded is heavy. ...
Page 142 - Custom Types menu; Custom Names menu
Use To Light Loading DuplexOff Determine and set two ‑ sided printing for all print jobs that specify Light as the paper type. Heavy Loading DuplexOff Determine and set two ‑ sided printing for all print jobs that specify Heavy as the paper type. Custom [x] Loading DuplexOff Determine and set two ‑ ...
Page 143 - Custom Scan Sizes menu; Universal Setup menu
Custom Scan Sizes menu Use To Custom Scan Size [x] Scan Size NameWidthHeightOrientation PortraitLandscape 2 scans per side OffOn Specify a custom scan size name and page orientation. Notes: • The custom scan size name replaces Custom Scan Size [x] in the printermenus. • ADF Media Type is the factory...
Page 144 - Reports Menu; Reports menu
Use To Feed Direction Short EdgeLong Edge Specify the feed direction if the paper can be loaded in either direction. Notes: • Short Edge is the factory default setting. • Long Edge appears only when the longest edge is shorter than themaximum width supported in the tray. Reports Menu Reports menu Us...
Page 145 - Active NIC menu
Use To Fax Shortcuts Print a report containing information about fax shortcuts. FTP Shortcuts Print a report containing information about FTP shortcuts. Profiles List Print a list of profiles stored in the printer. Print Fonts Print a report of all the fonts available for the printer language curren...
Page 147 - Network Card menu
Reports menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > Reports • Network/Ports > Network [x] > Network [x] Setup > Reports Use To Print Setup Page Print a report containing information about the network pr...
Page 149 - IPv6 menu; Wireless menu
IPv6 menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > IPv6 • Network/Ports > Network [x] > Network [x] Setup > IPv6 Note: This menu is available only in network printers or printers that are attached to prin...
Page 150 - AppleTalk menu
Use To Network Mode BSS Type InfrastructureAd hoc Specify the network mode. Notes: • Infrastructure is the factory default setting. This lets the printeraccess a network using an access point. • Ad hoc configures a wireless connection directly between theprinter and a computer. Compatibility 802.11b...
Page 151 - Standard USB menu
Standard USB menu Use To PCL SmartSwitch OnOff Set the printer to automatically switch to PCL emulation when a print job receivedthrough a USB port requires it, regardless of the default printer language. Notes: • On is the factory default setting. • When set to Off, the printer does not examine inc...
Page 152 - SMTP Setup menu
Use To Job Buffering OffOnAuto Temporarily store print jobs in the printer hard disk before printing. Notes: • Off is the factory default setting. • On buffers jobs on the printer hard disk. • Auto buffers print jobs only if the printer is busy processing data from anotherinput port. • Changing this...
Page 154 - Security menu; Miscellaneous Security Settings menu; Confidential Print menu
Security menu Miscellaneous Security Settings menu Use To Login Restrictions Login FailuresFailure Time FrameLockout TimePanel Login TimeoutRemote Login Timeout Limit the number and time frames of failed login attempts from the printer controlpanel before all users are locked out. Notes: • Login Fai...
Page 155 - Disk Wiping menu
Use To Repeat Job Expiration Off1 hour4 hours24 hours1 week Set a time limit on how long the printer stores print jobs. Verify Job Expiration Off1 hour4 hours24 hours1 week Set a time limit on how long the printer stores print jobs needing verification. Reserve Job Expiration Off1 hour4 hours24 hour...
Page 156 - Security Audit Log menu; Set Date and Time menu
Security Audit Log menu Use To Export Log Let an authorized user export the audit log. Notes: • To export the audit log from the printer control panel, a flash drive must beattached to the printer. • The audit log can be downloaded from the Embedded Web Server and savedon a computer. Delete Log YesN...
Page 157 - Settings menu; General Settings menu
Settings menu General Settings menu Use To Display Language EnglishFrancaisDeutschItalianoEspanolDanskNorskNederlandsSvenskaPortugueseSuomiRussianPolskiGreekMagyarTurkceCeskySimplified ChineseTraditional ChineseKoreanJapanese Set the language of the text appearing on the printer display. Note: Not a...
Page 166 - Copy Settings menu
Copy Settings menu Use To Content Type TextGraphicsText/PhotoPhoto Specify the content of the original document. Note: Text/Photo is the factory default setting. Content Source Black/White LaserColor LaserInkjetPhoto/FilmMagazineNewspaperPressOther Specify how the original document was produced. Not...
Page 169 - Fax Settings menu
Use To Mirror Image OffOn Create a mirror image of the original document. Note: Off is the factory default setting. Negative Image OffOn Create a negative image of the original document. Note: Off is the factory default setting. Shadow Detail ‑ 4 to 4 Adjust the amount of shadow detail visible on a ...
Page 171 - Fax Send Settings menu items and their descriptions
Use To Fax Cover Page Fax Cover Page Off by defaultOn by defaultNever useAlways use Include to Field OnOff Include from Field OnOff FromInclude Message Field OnOff MessageInclude Logo OnOff Include Footer [x] OnOffFooter [x] Configure the fax cover page. Notes: • “Off by default” is the factory defa...
Page 174 - Fax Receive Settings menu items and their descriptions
Use To Background Removal ‑ 4 to 4 Adjust the amount of background visible on a scanned image. Note: 0 is the factory default setting. Contrast 0–5Best for content Specify the contrast in the scanned image. Note: “Best for content” is the factory default setting. Mirror Image OffOn Create a mirror i...
Page 176 - Fax Log Settings menu items and their descriptions
Use To Forward to Shortcut Enter the shortcut number which matches the recipient type (Fax, E-mail, FTP, LDSS,or eSF). Note: You can enter up to 16 characters. Block No Name Fax OffOn Enable blocking of incoming faxes sent from devices with no station ID or fax IDspecified. Note: Off is the factory ...
Page 177 - Speaker Settings menu items and their descriptions; Answer On menu items and their descriptions; mail Settings menu
Speaker Settings menu items and their descriptions Use To Speaker Mode Always OffOn until ConnectedAlways On Specify the mode of the speaker. Notes: • On until Connected is the factory default setting. A sound is issued until the faxconnection is made. • Always On turns the speaker on. • Always Off ...
Page 182 - FTP Settings menu
FTP Settings menu Use To Format PDF (.pdf)Secure PDF (.pdf)TIFF (.tif)JPEG (.jpg)XPS (.xps) Specify the format of the file for FTP sending. Note: PDF (.pdf) is the factory default setting. PDF Version 1.2–1.6A–1a Set the version level of the PDF file for FTP sending. Note: 1.5 is the factory default...
Page 185 - Flash Drive menu; Scan Settings
Use To Shadow Detail ‑ 4 to 4 Adjust the amount of shadow detail visible on a scanned image. Note: 0 is the factory default setting. Fix Scan Skew AutoOffOn Correct slight skew in the scanned image. Notes: • Off is the factory default setting. • This menu item is supported only in select printer mod...
Page 188 - Print Settings menu items and their descriptions
Use To Background Removal ‑ 4 to 4 Adjust the amount of background visible on a copy. Note: 0 is the factory default setting. Contrast 0–5Best for content Specify the contrast of the scanned image. Note: “Best for content” is the factory default setting. Mirror Image OffOn Create a mirror image of t...
Page 190 - Print Settings; Setup menu
Blank Pages Do Not PrintPrint Specify whether blank pages are inserted in a print job. Note: Do Not Print is the factory default setting. Print Settings Setup menu Use To Printer Language PCL EmulationPS Emulation Set the printer language. Notes: • PCL Emulation is the factory default setting. • Set...
Page 191 - Finishing menu
Use To Download Target RAMFlashDisk Set the storage location for downloads. Notes: • RAM is the factory default setting. Storing downloads in theRAM is temporary. • Storing downloads in flash memory or on a printer hard diskplaces them in permanent storage. Downloads remain inflash memory or on the ...
Page 193 - Quality menu
Use To Paper Saver Ordering HorizontalReverse HorizontalReverse VerticalVertical Specify the order in which pages are printed on a single sheet when using Paper Saver. Notes: • Horizontal is the factory default setting. • Positioning depends on the number of pages and whether they are in portraitor ...
Page 194 - Job Accounting menu
Use To Enhance Fine Lines OnOff Enable a print mode preferable for files such as architectural drawings, maps, electricalcircuit diagrams, and flow charts. Notes: • Off is the factory default setting. • You can set this option from the printer software. For Windows users, click File > Print , and...
Page 195 - Utilities menu
Use To Disk Near Full Action NoneE ‑ mail Current Log E ‑ mail & Delete Current Log E ‑ mail & Delete Oldest Log Post Current LogPost & Delete Current LogPost & Delete Oldest LogDelete Current LogDelete Oldest LogDelete All LogsDelete All But Current Determine and set how the printer...
Page 200 - HTML menu
HTML menu Use To Font Name Albertus MTAntique OliveApple ChanceryArial MTAvant GardeBodoniBookmanChicagoClarendonCooper BlackCopperplateCoronetCourierEurostileGaramondGenevaGill SansGoudyHelveticaHoefler TextIntl CG TimesIntl CourierIntl Univers Joanna MTLetter GothicLubalin GraphMarigoldMonaLisa Re...
Page 201 - Image menu; Help menu
Use To Margin Size 8–255 mm Set the page margin for HTML documents. Notes: • 19 mm is the factory default setting. • Margin size can be increased in 1 ‑ mm increments. Backgrounds Do Not PrintPrint Specify whether to print backgrounds on HTML documents. Note: Print is the factory default setting. Im...
Page 203 - Saving money and the environment; Saving paper and toner; Using recycled paper; Use both sides of the paper; Place multiple pages on one sheet of paper
Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impacton the environment. We design with the environment in mind, engineer our packaging to reduce materials, and providecollection and recycling programs. ...
Page 204 - Saving energy; Using Eco; Reducing printer noise
Saving energy Using Eco ‑ Mode 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbersseparated by periods, such as 123.123.123.123. • If you are using a proxy ser...
Page 205 - Adjusting Sleep mode
Use To On Reduce printer noise. Notes: • Print jobs are processed at a reduced speed. • Printer engine motors do not start until a documentis ready to print. There will be a short delay beforethe first page is printed. Off Use factory default settings. Note: This setting supports the performance spe...
Page 206 - Using Hibernate Mode; Adjusting the brightness of the display
Using Hibernate Mode Hibernate is an ultra ‑ low power operating mode. When operating in Hibernate mode, the printer is essentially off, and all other systems and devices are powered down safely. Note: The Hibernate and Sleep modes can be scheduled. Using the Embedded Web Server 1 Open a Web browser...
Page 207 - Recycling; Recycling Lexmark products
Using the printer control panel 1 From the home screen, navigate to: > Settings > General Settings > Screen Brightness 2 In the Screen Brightness field, enter the brightness percentage you want for the display. 3 Touch . Recycling Lexmark provides collection programs and environmentally pro...
Page 209 - Securing the printer; Statement of Volatility; Disposing of a printer hard disk; Erasing volatile memory
Securing the printer Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data. Types of memory Description Volatile memory Your printer uses standard Random Access Memory (RAM) to temporarily buffer user data during simple print ...
Page 211 - Configuring printer hard disk encryption
The printer will perform a power ‑ on reset, and then return to normal operating mode. Configuring printer hard disk encryption Enable hard disk encryption to prevent loss of sensitive data in the event the printer or its hard disk is stolen. Note: Some printer models may not have a printer hard dis...
Page 212 - Finding printer security information
The printer will perform a power ‑ on reset, and then return to normal operating mode. Finding printer security information In high-security environments, it may be necessary to take additional steps to make sure that confidential data storedin the printer cannot be accessed by unauthorized persons....
Page 213 - Cleaning the printer parts; Cleaning the printer
Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Cleaning the printer parts Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Dam...
Page 214 - Cleaning the scanner glass
Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. 1 Slightly dampen a soft, lint-free cloth or paper towel with water. 2 Open the scanner cover. 3 Clean all the areas shown, and then let them dry. 1 White undersid...
Page 215 - Checking the status of parts and supplies; Estimated number of remaining pages; Using genuine Lexmark parts and supplies
Checking the status of parts and supplies Checking the status of parts and supplies on the printer control panel From the home screen, touch Status/Supplies > View Supplies . Checking the status of parts and supplies from the Embedded Web Server Note: Make sure the computer and the printer are co...
Page 216 - Ordering toner cartridges
Ordering toner cartridges Notes: • Estimated cartridge yield is based on the ISO/IEC 19752 standard. • Extremely low print coverage for extended periods of time may negatively affect actual yield. Item Return Program cartridge For the United States and Canada Toner Cartridge 601 High Yield Toner Car...
Page 217 - Ordering an imaging unit; Ordering a maintenance kit; Recommended maintenance kits and part numbers; Ordering an ADF separator roller; Recommended part numbers; Storing supplies
Ordering an imaging unit Extremely low print coverage for extended periods of time may cause imaging unit parts to fail prior to exhaustion oftoner from toner cartridge. For more information on replacing the imaging unit, see the instruction sheet that came with the supply. Part name Lexmark Return ...
Page 218 - Replacing supplies; Replacing the toner cartridge
• Salty air • Corrosive gases • Heavy dust Replacing supplies Replacing the toner cartridge 1 Press the button on the right side of the printer, and then open the front door. 2 1 2 Pull the toner cartridge out using the handle. 3 Unpack the toner cartridge, and then remove all packing materials. Mai...
Page 220 - Replacing the imaging unit
Replacing the imaging unit 1 Press the button on the right side of the printer, and then open the front door. 2 1 2 Pull the toner cartridge out using the handle. 3 Lift the green handle, and then pull the imaging unit out of the printer. Maintaining the printer 220
Page 222 - Moving the printer; Before moving the printer
7 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side railsinside the printer. 8 Close the front door. Moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained person...
Page 223 - Moving the printer to another location; Shipping the printer
• Use the handholds located on both sides of the printer to lift it. • Make sure your fingers are not under the printer when you set it down. • Before setting up the printer, make sure there is adequate clearance around it. Use only the power cord provided with this product or the manufacturer's aut...
Page 224 - Managing the printer; Finding advanced networking and administrator information; Checking the virtual display; Viewing reports
Managing the printer Finding advanced networking and administrator information This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced systemsupport tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server Adminis...
Page 226 - Restoring factory default settings
Restoring factory default settings If you want to keep a list of the current menu settings for reference, then print a menu settings page before restoringthe factory default settings. For more information, see “Printing a menu settings page” on page 56. If you want a more comprehensive method of res...
Page 227 - Clearing jams; Avoiding jams; Load paper properly
Clearing jams By carefully selecting paper and specialty media and loading it properly, you should be able to avoid most jams. If jamsoccur, then follow the steps outlined in this chapter. Warning—Potential Damage: Never use any tool to remove a jam. Doing so could permanently damage the fuser. Avoi...
Page 228 - Use recommended paper; Understanding jam messages and locations
• Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightlyagainst the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use recommen...
Page 240 - Troubleshooting; Understanding printer messages
Troubleshooting Understanding printer messages Cartridge low [88.xy] You may need to order a toner cartridge. If necessary, select Continue on the printer control panel to clear the message and continue printing. For non ‑ touch ‑ screen printer models, press to confirm. Cartridge nearly low [88.xy]...
Page 242 - Disk must be formatted for use in this device; Fax memory full
From the printer control panel, select Continue to clear the message. For non-touch-screen printer models, press to confirm. Complex page, some data may not have printed [39] Try one or more of the following: • From the printer control panel, select Continue to ignore the message and continue printi...
Page 243 - Fax partition inoperative. Contact system administrator.; Fax Station Name not set up. Contact system administrator.
Fax partition inoperative. Contact system administrator. Try either of the following: • From the printer control panel, select Continue to clear the message. For non ‑ touch ‑ screen printer models, press to confirm. • Turn the printer off, and then turn it back on. If the message appears again, the...
Page 244 - Insufficient memory for Flash Memory Defragment operation [37]; Insufficient memory, some held jobs will not be restored [37]
Imaging unit very low, [x] estimated pages remain [84.xy] You may need to replace the imaging unit very soon. For more information, see the "Replacing supplies" section of the User’s Guide . If necessary, select Continue on the printer control panel to clear the message and continue printing...
Page 245 - Insufficient memory to support Resource Save feature [35]
Insufficient memory to collate job [37] Try one or more of the following: • From the printer control panel, select Continue to print the part of the job already stored and begin collating the rest of the print job. For non ‑ touch ‑ screen printer models, press to confirm. • Cancel the current print...
Page 247 - Memory full, cannot print faxes
Load [paper source] with [paper type] [paper size] [paper orientation] Try one or more of the following: • Load the tray or feeder with the correct size and type of paper. • To use the tray or feeder that has the correct size and type of paper, select Finished loading paper on the printer control pa...
Page 248 - Memory full, cannot send faxes; No analog phone line connected to modem, fax is disabled.
Memory full, cannot send faxes 1 From the printer control panel, select Continue to clear the message and cancel the fax job. For non ‑ touch ‑ screen printer models, press to confirm. 2 Do either of the following: • Reduce the fax resolution, and then resend the fax job. • Reduce the number of page...
Page 249 - Not enough free space in flash memory for resources [52]; Printer had to restart. Last job may be incomplete.; Remove paper from standard output bin
Not enough free space in flash memory for resources [52] Try one or more of the following: • From the printer control panel, select Continue to clear the message and continue printing. For non ‑ touch ‑ screen printer models, press to confirm. • Delete fonts, macros, and other data stored in the fla...
Page 250 - Replace all originals if restarting job.; Printer and toner cartridge regions
Replace all originals if restarting job. From the printer control panel, try one or more of the following: • Select Cancel job to clear the message and cancel the scan job. • Select Scan from automatic feeder to continue scanning from the ADF immediately after the last successful scan job. • Select ...
Page 251 - Replace jammed originals if restarting job.
Replace defective imaging unit [31.xy] Replace the defective imaging unit to clear the message. For more information, see the instruction sheet that camewith the supply or see the “Replacing supplies” section of the User’s Guide . Note: If you do not have a replacement imaging unit, then see the “Or...
Page 252 - Scanner automatic feeder cover open
Replace unsupported imaging unit [32.xy] Remove the imaging unit, and then install a supported one to clear the message and continue printing. For moreinformation, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide . Note: If you do not ha...
Page 253 - SMTP server not set up. Contact system administrator.; Some held jobs were not restored
Serial option [x] error [54] Try one or more of the following: • Make sure that the serial cable is properly connected and is the correct one for the serial port. • Make sure that the serial interface parameters (protocol, baud, parity, and data bits) are set correctly on the printerand computer. • ...
Page 254 - Supply needed to complete job; Weblink server not set up. Contact system administrator.; Solving printer problems
Supply needed to complete job Do either of the following: • Install the missing supply to complete the job. • Cancel the current job. Too many flash options installed [58] 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. 3 Remove the extra flash memory. 4 Connect the power...
Page 255 - Basic printer problems; The printer is not responding
Basic printer problems The printer is not responding Action Yes No Step 1 Make sure the printer is turned on. Is the printer turned on? Go to step 2. Turn on the printer. Step 2 Check if the printer is in Sleep mode or Hibernate mode. Is the printer in Sleep mode or Hibernate mode? Press the Sleep b...
Page 256 - Printer display is blank
Action Yes No Step 8 Check if one end of the printer cable is plugged into a port on the printerand the other to the computer, print server, option, or other networkdevice. Is the printer cable securely attached to the printer and the computer,print server, option, or other network device? Go to ste...
Page 257 - Hardware and internal option problems; Cannot detect internal option; Internal Solutions Port does not operate correctly
Hardware and internal option problems Cannot detect internal option Action Yes No Step 1 Turn off the printer, then wait for about 10 seconds, and then turn on theprinter. Does the internal option operate correctly? The problem is solved. Go to step 2. Step 2 Check if the internal option is properly...
Page 258 - Tray problems
Action Yes No Step 2 Check the cable and the ISP connection. a Use the correct cable, and then make sure it is securely connected tothe ISP. b Check if the ISP solution interface cable is securely connected into thereceptacle of the controller board. Note: The ISP solution interface cable and the re...
Page 259 - USB/parallel interface card does not operate correctly; Paper feed problems; Jammed pages are not reprinted
Action Yes No Step 4 Check if the tray is available in the printer driver. Note: If necessary, manually add the tray in the printer driver to make it available for print jobs. For more information, see “Updating availableoptions in the printer driver” on page 46. Is the tray available in the printer...
Page 260 - Paper frequently jams; Paper jam message remains after jam is cleared
Paper frequently jams Action Yes No Step 1 a Pull out the tray, and then do one or more of the following: • Make sure paper lies flat in the tray. • Check if the paper size indicators on the paper guides are alignedwith the paper size indicators on the tray. • Check if the paper guides are aligned a...
Page 261 - Solving print problems; Printing problems; Confidential and other held jobs do not print
Solving print problems Printing problems Confidential and other held jobs do not print Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs. Action Yes No Step 1 Open the held jobs folder on the printer display...
Page 262 - Error message about reading the flash drive appears; Incorrect characters print
Error message about reading the flash drive appears Action Yes No Step 1 Check if the flash drive is inserted into the front USB port. Note: The flash drive will not work if it is inserted into the rear USB port. Is the flash drive inserted into the front USB port? Go to step 2. Insert the flash dri...
Page 263 - Job prints from the wrong tray or on the wrong paper; Large jobs do not collate
Job prints from the wrong tray or on the wrong paper Action Yes No Step 1 a Check if you are printing on paper that is supported by the tray. b Resend the print job. Did the job print from the correct tray or on the correct paper? The problem is solved. Go to step 2. Step 2 a From the Paper menu on ...
Page 264 - Multiple; Printing slows down
Action Yes No Step 3 Reduce the complexity of the print job by eliminating the number and sizeof fonts, the number and complexity of images, and the number of pagesin the job. Did the job print and collate correctly? The problem is solved. Contact customer support . Multiple ‑ language PDF files do ...
Page 265 - Print jobs do not print
Action Yes No Step 2 a Replace the fuser. For more information on installing the fuser, seethe instruction sheet that came with the part. b Resend the print job. Does the print speed increase? The problem is solved. Contact customer support . Print jobs do not print Action Yes No Step 1 a From the d...
Page 266 - Print job takes longer than expected
Action Yes No Step 6 a Remove, and then reinstall the printer software. For moreinformation, see “Installing the printer software” on page 46. Note: The printer software is available at http://support.lexmark.com . b Resend the print job. Do the jobs print? The problem is solved. Contact customer su...
Page 267 - Tray linking does not work
Action Yes No Step 5 a Check if the cable connections to the printer and print server aresecure. For more information, see the setup documentation that camewith the printer. b Resend the print job. Did the job print? The problem is solved. Go to step 6. Step 6 Install additional printer memory, and ...
Page 268 - Unexpected page breaks occur; Print quality problems; Characters have jagged or uneven edges
Unexpected page breaks occur Action Yes No Increase the printing timeout. a From the home screen, navigate to: > Settings > General Settings > Timeouts b Increase the Print Timeout setting, and then touch Submit . c Resend the print job. Did the file print correctly? The problem is solved. ...
Page 269 - Clipped pages or images
Clipped pages or images Leading edge Trailing edge ABCDEABCDEABCDE Action Yes No Step 1 a Move the width and length guides in the tray to the correct positionsfor the paper loaded. b Resend the print job. Is the page or image clipped? Go to step 2. The problem is solved. Step 2 From the printer cont...
Page 270 - Compressed images appear on prints; Gray background on prints; ABCDE
Compressed images appear on prints Note: Printing on letter-size paper using a 220-volt fuser compresses images. Action Yes No Step 1 a Make sure the size of the paper loaded in the tray matches the fusertype. Note: Use a 110-volt fuser for printing on letter-size paper and a 220-volt fuser for prin...
Page 271 - Horizontal voids appear on prints
Action Yes No Step 3 Reinstall the toner cartridge. a Remove the cartridge. b Install the cartridge. c Resend the print job. Did the background disappear from the prints? The problem is solved. Go to step 4. Step 4 Check if off-white background is selected. a Depending on your operating system, set ...
Page 272 - Incorrect margins on prints; A B C D
Action Yes No Step 3 a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure tolight may cause print qu...
Page 273 - Paper curl
Action Yes No Step 3 a Depending on your operating system, specify the paper size fromPrinting Preferences or from the Print dialog. b Resend the print job. Are the margins correct? The problem is solved. Contact customer support . Paper curl Action Yes No Step 1 Move the width and length guides in ...
Page 274 - Print irregularities
Print irregularities ) ) ABCDE ABCDE ABCDE Leading edge Trailing edge Action Yes No Step 1 a Move the width and length guides in the tray to the correct positionsfor the size of the paper loaded in the tray. b Resend the print job. Do print irregularities still appear? Go to step 2. The problem is s...
Page 275 - Print is too dark
Print is too dark Action Yes No Step 1 a From the Quality menu on the printer control panel, reduce the tonerdarkness. Note: 8 is the factory default setting. b Resend the print job. Is the print still too dark? Go to step 2. The problem is solved. Step 2 a From the printer control panel, set the pa...
Page 276 - Print is too light
Action Yes No Step 5 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Is the print still too dark? Go to step 6. The problem is solved. Step 6 Replace the imaging unit, and then resend ...
Page 277 - Printer is printing blank pages
Action Yes No Step 4 Make sure that the paper has no texture or rough finishes. Are you printing on textured or rough paper? From the printercontrol panel, changethe texture settings inthe Paper Texturemenu to match thepaper you are printingon. Go to step 5. Step 5 a Load paper from a fresh package....
Page 278 - Printer is printing solid black pages
Action Yes No Step 1 a Check if there is packing material left on the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Check if the packing material is properly removed from the imagingunit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more tha...
Page 279 - Repeating defects appear on prints
Action Yes No Step 1 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure tolight may cause print quality problems. 2 Install the imaging unit, and t...
Page 280 - Shadow images appear on prints; Skewed print
Shadow images appear on prints A B C DA B C D A B C DA B C D Leading edge Trailing edge Action Yes No Step 1 Load paper with the correct paper type and weight in the tray. Is paper with the correct paper type and weight loaded in the tray? Go to step 2. Load paper with thecorrect paper type andweigh...
Page 281 - Streaked horizontal lines appear on prints
Action Yes No Step 1 a Move the width and length guides in the tray to the correct positionsfor the size of the paper loaded. b Resend the print job. Is the print still skewed? Go to step 2. The problem is solved. Step 2 a Check if you are printing on a paper that is supported by the tray. b Resend ...
Page 282 - Streaked vertical lines appear on prints
Action Yes No Step 4 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure tolight may cause print quality problems. 2 Install the imaging unit, and t...
Page 283 - Toner fog or background shading appears on prints
Action Yes No Step 3 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Do streaked vertical lines appear on prints? Go to step 4. The problem is solved. Step 4 a Reinstall the imaging un...
Page 284 - Toner rubs off; ABC; Toner specks appear on prints
Toner rubs off Leading edge Trailing edge ABC DEF Action Yes No Step 1 From the Paper menu on the printer control panel, check the paper typeand weight. Do the paper type and texture match the paper loaded in the tray? Go to step 2. Specify the paper typeand weight from thetray settings to matchthe ...
Page 285 - Uneven print density; Vertical voids appear on prints
Uneven print density Action Yes No Replace the imaging unit, and then resend the print job. Is the print density uneven? Contact customer support . The problem is solved. Vertical voids appear on prints Leading edge Trailing edge Action Yes No Step 1 a Make sure your software program is using a corr...
Page 286 - Solving copy problems; Copier does not respond
Action Yes No Step 4 a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure tolight may cause print qu...
Page 287 - Partial document or photo copies; Poor copy quality
Partial document or photo copies Action Yes No Step 1 Check the placement of the document or photo. Make sure the document or photo is loaded facedown on the scannerglass in the upper left corner. Is the document or photo loaded correctly? Go to step 2. Place the document orphoto facedown on thescan...
Page 289 - Scanner unit does not close; Solving fax problems
Action Yes No Step 9 Check for washed ‑ out or overexposed output. a From the Copy screen, adjust the settings of the following: • Background Removal —Reduce the current setting. • Darkness —Increase the current setting. b Resend the copy job. Do pages show washed ‑ out or overexposed prints? Contac...
Page 290 - Caller ID is not shown; Cannot send or receive a fax
Caller ID is not shown Action Yes No Contact your telephone company to check if your telephone line issubscribed to the caller ID service. Notes: • If your region supports multiple caller ID patterns, then you mayhave to change the default setting. There are two settingsavailable: FSK (pattern 1) an...
Page 292 - Can receive but not send faxes
Action Yes No Step 8 Temporarily disconnect other equipment (such as answering machines,computers with modems, or telephone line splitters) between the printerand the telephone line, and then try sending or receiving a fax. Can you send or receive a fax? The problem is solved. Go to step 9. Step 9 a...
Page 293 - Can send but not receive faxes
Action Yes No Step 2 Load the original document properly. Load the original document faceup, short edge first into the ADF trayor facedown on the scanner glass in the upper left corner. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine cli...
Page 294 - Fax and e-mail functions are not set up; Received fax has poor print quality
Action Yes No Step 3 Replace the toner cartridge. For more information, see the instructionsheet that came with the supply. Can you receive faxes? The problem is solved. Contact customer support . Fax and e-mail functions are not set up Notes: • Before you troubleshoot, check if the fax cables are c...
Page 295 - Solving scanner problems
Action Yes No Step 2 Decrease the incoming fax transmission speed. a Open a Web browser, and then type the printer IP address in theaddress field. Notes: • View the printer IP address on the printer home screen. The IPaddress appears as four sets of numbers separated by periods,such as 123.123.123.1...
Page 296 - Cannot scan from a computer; Partial document or photo scans; Poor scanned image quality
Cannot scan from a computer Action Yes No Step 1 Make sure the printer is turned on and that Ready appears on the printer display before scanning a job. Does Ready appear before scanning the job? Go to step 3. Go to step 2. Step 2 Turn off the printer, then wait for about 10 seconds, and then turn t...
Page 297 - Scan job was not successful
Action Yes No Step 3 Clean the scanner glass and the ADF glass using a clean, lint ‑ free cloth dampened with water. Is the scanner glass clean? Go to step 4. See “Cleaning thescanner glass” onpage 214. Step 4 Check the placement of the document or photo. Make sure the document or photo is loaded fa...
Page 299 - The scanner does not respond
The scanner does not respond Action Yes No Step 1 Check if the printer is turned on. Is the printer turned on? Go to step 2. Turn on the printer. Step 2 Check if the printer cable is securely attached to the printer and thecomputer, print server, option, or other network device. Is the printer cable...
Page 300 - Solving home screen applications problems; An application error has occurred; Embedded Web Server does not open
Solving home screen applications problems An application error has occurred Action Yes No Step 1 Check the system log for relevant details. a Open a Web browser, and then type the printer IP address in theaddress field. If you do not know the IP address of the printer, then you can: • View the IP ad...
Page 302 - Contacting customer support
Contacting customer support When you contact customer support, you will need to be able to describe the problem you are experiencing, the messageon the printer display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and serial number...
Page 303 - Product information; GOVERNMENT END USERS
Notices Product information Product name: Lexmark MX410de, Lexmark MX510de, Lexmark MX511de, Lexmark MX511dhe Machine type: 7015 Model(s): 470, 630, 670, 675, 679 Edition notice October 2012 The following paragraph does not apply to any country where such provisions are inconsistent with local law: ...
Page 304 - Trademarks; Noise emission levels
Trademarks Lexmark, Lexmark with diamond design, and MarkVision are trademarks of Lexmark International, Inc., registered inthe United States and/or other countries. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries. PCL® is a registered trademark of the H...
Page 305 - Temperature information; Product disposal
1-meter average sound pressure, dBA Printing MX410: 53 dBA; MX510: 54 dBA; MX511:54 dBA Scanning 45 dBA Copying 55 dBA Ready N/A Values are subject to change. See www.lexmark.com for current values. Temperature information Ambient operating temperature 15.6 to 32.2°C (60 to 90°F) Shipping and storag...
Page 307 - Power consumption; Product power consumption; Hibernate Mode
Power consumption Product power consumption The following table documents the power consumption characteristics of the product. Note: Some modes may not apply to your product. Mode Description Power consumption (Watts) Printing The product is generating hard ‑ copy output from electronic inputs. MX4...
Page 308 - Off mode; Industry Canada compliance statement
Factory default Hibernate Timeout for this product in all countries or regions except for EU countries andSwitzerland Disabled Factory default value for this product in EU countries or regions and Switzerland 3 days The amount of time the printer waits after a job is printed before it enters Hiberna...
Page 310 - Notice to users of the Canadian telephone network; Avis réservé aux utilisateurs du réseau téléphonique du Canada; Notice to users of the New Zealand telephone network
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronicdevice, including fax machines, to send any message unless said message clearly contains in a margin at the top orbottom of each transmitted page or on the first page of the transmissi...
Page 312 - Regulatory notices for wireless products; Exposure to radio frequency radiation
Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA.The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, MillenniumTower III, 1095 Budapest H...
Page 316 - Limited warranty; Limited warranty service
This limited warranty applies to this product only if it was originally purchased for your use, and not for resale, fromLexmark or a Lexmark Remarketer, referred to in this statement as “Remarketer.” Limited warranty Lexmark warrants that this product: —Is manufactured from new parts, or new and ser...
Page 317 - Additional rights
Extent of limited warranty Lexmark does not warrant uninterrupted or error-free operation of any product or the durability or longevity of printsproduced by any product. Warranty service does not include repair of failures caused by: —Modification or unauthorized attachments —Accidents, misuse, abus...
Page 318 - Patent acknowledgment
Patent acknowledgment The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual PropertyRights (IPR) Disclosure of Certicom Corp. at the IETF for Elliptic Curve Cryptography (ECC) Cipher Suites for TransportLayer Security (TLS) implemented in the p...
Page 319 - Index; Numerics
Index Numerics 250 ‑ sheet tray installing 42 550 ‑ sheet tray installing 42 Symbols [x] ‑ page jam, clear manual feeder. [25y.xx] 237[x] ‑ page jam, clear standard bin. [20y.xx] 234[x] ‑ page jam, open automatic feeder top cover. [28y.xx] 238[x] ‑ page jam, open front door. [20y.xx] 230[x] ‑ page j...