Page 7 - Safety information
Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of proce...
Page 9 - Learning about the printer; Finding information about the printer
Learning about the printer Finding information about the printer What are you looking for? Find it here Initial setup instructions: • Connecting the printer • Installing the printer software Setup documentation—The setup documentation camewith the printer and is also available at http://support.lexm...
Page 10 - Selecting a location for the printer
What are you looking for? Find it here The latest supplemental information, updates, and customersupport: • Documentation • Driver downloads • Live chat support • E ‑ mail support • Voice support Lexmark support Web site— http://support.lexmark.com Note: Select your country or region, and then selec...
Page 11 - Printer configurations
2 1 5 4 3 1 Right side 304.8 mm (12 in.) 2 Front 508 mm (20 in.) 3 Left side 76.2 mm (3 in.) 4 Rear 101.6 mm (4 in.) 5 Top 291.7 mm (11.5 in.) Printer configurations CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand o...
Page 12 - Basic models; Understanding the basic functions of the scanner
Basic models 1 Printer control panel 2 Automatic document feeder (ADF) 3 Standard bin 4 Top door latch 5 Right side cover 6 Standard 250-sheet tray (Tray 1) 7 Manual feeder 8 Optional 650-sheet duo tray with integrated multipurpose feeder (Tray 2) 9 Optional 550-sheet tray (Tray 3) Understanding the...
Page 13 - Using the ADF and scanner glass; Using the ADF; Using the scanner glass
Using the ADF and scanner glass Automatic document feeder (ADF) Scanner glass AB C Use the ADF for multiple ‑ page documents including two- sided (duplex) pages. Use the scanner glass for single ‑ page documents, book pages, small items (such as postcards or photos), transparencies, photopaper, or t...
Page 14 - Understanding the printer control panel; Using the printer control panel; Understanding the home screen
Understanding the printer control panel Using the printer control panel 1 6 2 4 5 3 7 8 Use the To 1 Display • View printing, copying, e-mailing, faxing, and scanning options. • View printer status and error messages. 2 Home button Go to the home screen. 3 Sleep button Enable Sleep mode or Hibernate...
Page 16 - Features
Features Feature Description Menu trail line Example: Menus > Settings > Copy Settings >Number of Copies A menu trail line is located at the top of each menu screen. This feature shows thepath taken to arrive at the current menu. Touch any of the underlined words to return to that menu. Num...
Page 17 - Using the touch-screen buttons; Other touch-screen buttons
Sleep button light Printer status Blinking amber for 0.1 second, then goescompletely off for 1.9 seconds in a slow,pulsing pattern The printer is in Hibernate mode. Using the touch-screen buttons Note: Your home screen, icons, and buttons may vary, depending on your home screen customization setting...
Page 19 - Setting up and using the home screen applications; Finding the IP address of the computer; For Windows users; In Windows 8; In Windows 7 or earlier; For Macintosh users
Setting up and using the home screen applications Notes: • Your home screen may vary depending on your home screen customization settings, administrative setup, andactive embedded applications. Some applications are supported only in select printer models. • There may be additional solutions and app...
Page 20 - Finding the IP address of the printer
3 Click Advanced > TCP/IP . 4 Look for IPv4 Address . Finding the IP address of the printer Note: Make sure your printer is connected to a network or to a print server. You can find the printer IP address: • From the top left corner of the printer home screen. • From the TCP/IP section in the Net...
Page 21 - Understanding the different applications; Activating the home screen applications; Finding information about the home screen applications; Setting up Forms and Favorites
Understanding the different applications Use To Card Copy Scan and print both sides of a card on a single page. For more information, see “Setting up Card Copy” on page 22 . Fax Scan a document, and then send it to a fax number. For more information, see “Faxing” on page 94 . Forms and Favorites Qui...
Page 22 - Setting up Card Copy
Use To Streamline work processes by letting you quickly find and print frequently used online forms directlyfrom the printer home screen. Note: The printer must have permission to access the network folder, FTP site, or Web site where the bookmark is stored. From the computer where the bookmark is s...
Page 23 - Using MyShortcut; Setting up Multi Send
3 Change the default scanning options, if necessary. • Default tray —Select the default tray to be used for printing scan images. • Default number of copies —Specify the number of copies that should automatically print when the application is used. • Default contrast setting —Specify a setting to in...
Page 24 - Setting up Scan to Network
Use To Scan a document, and then send the scanned document to multiple destinations. Note: Make sure there is enough space in the printer hard disk. 1 Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer home screen. The prin...
Page 25 - Setting up Remote Operator Panel
3 Specify the destinations, and then customize the settings. Notes: • See the mouse-over help beside some of the fields for a description of the setting. • To make sure the location settings of the destination are correct, type the correct IP address of the hostcomputer where the specified destinati...
Page 27 - Additional printer setup; Installing internal options; Available internal options
Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electrical outlet before continui...
Page 30 - Installing a memory card
5 Turn the screws clockwise to lock the cover. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electrical out...
Page 32 - Installing an optional card
Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electrical outlet before continuing. If you have other dev...
Page 33 - Installing hardware options; Order of installation
4 Push the card firmly into place as shown in the illustration. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flushed against the controller board. 5 Close the ...
Page 34 - Installing optional trays
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electrical outlet before continuing. If you have any other devices attached to the pri...
Page 36 - Attaching cables
5 Install the dust covers. Note: When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more information, see “Updating available options in the printer driver” on page 38 . Attaching...
Page 38 - Setting up the printer software; Installing the printer software; Updating available options in the printer driver
Setting up the printer software Installing the printer software Notes: • If you installed the printer software on the computer before but need to reinstall the software, then uninstallthe current software first. • Close all open software programs before installing the printer software. 1 Obtain a co...
Page 40 - Networking; Preparing to set up the printer on an Ethernet network
Networking Notes: • Purchase a MarkNet TM N8352 wireless network adapter first before setting up the printer on a wireless network. For information on installing the wireless network adapter, see the instruction sheet that came with theadapter. • A Service Set Identifier (SSID) is a name assigned to...
Page 42 - Preparing to set up the printer on a wireless network
d Click the IP tab. e Type the printer IP address in the address field, and then click Add . • For AppleTalk printing: Notes: – Make sure AppleTalk is activated on your printer. – This feature is supported only in Mac OS X version 10.5. a From the Apple menu, navigate to: System Preferences > Pri...
Page 43 - Connecting the printer using the Wireless Setup Wizard; Connecting the printer to a wireless network using Wi
Notes: – If you do not know the SSID of the network that your computer is connected to, then launch the wireless utilityof the computer network adapter, and then look for the network name. If you cannot find the SSID or thesecurity information for your network, then see the documentation that came w...
Page 45 - Verifying printer setup; Printing a menu settings page
Verifying printer setup When all hardware and software options are installed and the printer is turned on, verify that the printer is set upcorrectly by printing the following: • Menu settings page —Use this page to verify that all printer options are installed correctly. A list of installed options...
Page 46 - Loading paper and specialty media; Setting the paper size and type
Loading paper and specialty media This chapter covers the selection and handling of paper and specialty media. Proper selection and loading of media canimprove how reliably documents print. For more information, see “Avoiding jams” on page 244 and “Storing paper” on page 62 . Setting the paper size ...
Page 49 - Loading the manual feeder
8 Insert the tray. 9 From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded inthe tray. Note: Mixing paper sizes or paper types in a tray may cause jams. Loading the manual feeder The standard 250 ‑ sheet tray has an integrated manual feeder tha...
Page 50 - sheet duo tray
Loading the 650 ‑ sheet duo tray The 650 ‑ sheet duo tray (Tray 2) consists of a 550 ‑ sheet tray and an integrated 100 ‑ sheet multipurpose feeder. The tray is loaded in the same way as the 250 ‑ sheet tray and the optional 550 ‑ sheet tray, and supports the same paper types and sizes. The only dif...
Page 51 - Loading the multipurpose feeder
Loading the multipurpose feeder 1 Push the multipurpose feeder latch to the left. 2 Open the multipurpose feeder. 3 Pull the multipurpose feeder extender. Note: Guide the extender gently so that the multipurpose feeder is fully extended and open. Loading paper and specialty media 51
Page 53 - Linking and unlinking trays
5 Paper size indicator 6 Load the paper, and then adjust the width guide to lightly touch the edge of the paper stack. • Load paper, card stock, and transparencies with the recommended printable side facedown and the top edgeentering the printer first. • Load envelopes with the flap side up and agai...
Page 54 - Creating a custom name for a paper type; Using the Embedded Web Server
Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbersseparated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Paper Menu . 3 Change the...
Page 55 - Assigning a custom paper type; Configuring a custom name
Assigning a custom paper type Using the Embedded Web Server Assign a custom paper type name to a tray when linking or unlinking trays. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appe...
Page 56 - Paper and specialty media guide; Using specialty media; Tips on using letterhead
Paper and specialty media guide Notes: • Make sure the paper size, type, and weight are set correctly on the computer or on the printer control panel. • Flex, fan, and straighten specialty media before loading them. • The printer may print at a reduced speed to prevent damage to the fuser. • For mor...
Page 59 - Tips on using card stock; Paper guidelines; Paper characteristics; Weight
• Use full label sheets. Partial sheets may cause labels to peel off during printing, resulting in a jam. Partial sheetsalso contaminate the printer and the cartridge with adhesive, and could void the printer and toner cartridgewarranties. • Do not use labels with exposed adhesive. • Before loading ...
Page 60 - Fiber content; Unacceptable paper
Smoothness Paper smoothness directly affects print quality. If paper is too rough, then toner cannot fuse to it properly. If paper istoo smooth, then it can cause paper feeding or print quality issues. Always use paper between 100 and 300 Sheffieldpoints; smoothness between 150 and 250 Sheffield poi...
Page 61 - Selecting preprinted forms and letterhead
To help avoid paper jams and poor print quality: • Always use new, undamaged paper. • Before loading paper, know the recommended printable side of the paper. This information is usually indicated onthe paper package. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, ...
Page 62 - Storing paper; Supported paper sizes, types, and weights; Supported paper sizes
Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: • For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent. Mostlabel manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with rela...
Page 64 - Supported paper types and weights
Paper size anddimension Standard 250 ‑ sheet tray Manual feeder 650 ‑ sheet duo tray 550 ‑ sheet tray ADF Scanner glass Duplex mode 550 ‑ sheet tray Multipurpose feeder 7 3/4 Envelope(Monarch) 98 x 191 mm(3.9 x 7.5 in.) X X 1 X X X X 9 Envelope 98 x 225 mm(3.9 x 8.9 in.) X X 1 X X X X 10 Envelope 10...
Page 66 - Printing; Printing forms; Printing a document; Printing in black and white
Printing Printing forms Use the Forms and Favorites application to quickly and easily access frequently used forms or other information thatis regularly printed. Before you can use this application, first set it up on the printer. For more information, see “Setting up Forms and Favorites” on page 21...
Page 67 - Adjusting toner darkness; Using Max Speed and Max Yield
> Settings > Print Settings > Quality Menu > Print Mode > Black Only > Submit Adjusting toner darkness 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four se...
Page 68 - Printing from a flash drive or mobile device; Printing from a flash drive
Using the printer control panel 1 From the home screen, navigate to: > Settings > Print Settings > Setup Menu 2 From the Printer Usage list, select Max Speed or Max Yield . 3 Touch Submit . Printing from a flash drive or mobile device Printing from a flash drive Notes: • Before printing an ...
Page 69 - Supported flash drives and file types
2 From the printer control panel, touch the document you want to print. 3 Touch the arrows to get a preview of the document. 4 Use or to specify the number of copies to be printed, and then touch Print . Notes: • Do not remove the flash drive from the USB port until the document has finished printin...
Page 70 - Printing from a mobile device; Storing print jobs in the printer; Printing confidential and other held jobs
Printing from a mobile device To download a compatible mobile printing application, visit www.lexmark.com/mobile . Note: Mobile printing applications may also be available from your mobile device manufacturer. Printing confidential and other held jobs Storing print jobs in the printer 1 From the pri...
Page 71 - Modifying confidential print settings
3 Click Print and Hold . 4 Select the print job type (Confidential, Repeat, Reserve, or Verify), and then assign a user name. For a confidentialprint job, also enter a four ‑ digit PIN. 5 Click OK or Print . 6 From the printer home screen, release the print job. • For confidential print jobs, naviga...
Page 72 - Printing information pages; Printing a font sample list; Canceling a print job; Canceling a print job from the printer control panel
Printing information pages Printing a font sample list 1 From the home screen, navigate to: > Reports > Print Fonts 2 Touch PCL Fonts or PostScript Fonts . Printing a directory list A directory list shows the resources stored in a flash memory or in the printer hard disk. From the home screen,...
Page 74 - Making copies; Making a quick copy; Copying using the ADF
Copying ADF Scanner glass AB C Use the ADF for multiple ‑ page documents including two-sided (duplex) pages. Use the scanner glass for single-page documents, book pages, smallitems (such as postcards or photos), transparencies, photo paper,or thin media (such as magazine clippings). Making copies Ma...
Page 75 - Copying using the scanner glass; Copying photos; Copying on transparencies
• The ADF indicator light comes on when the paper is loaded properly. 2 Adjust the paper guides. 3 From the home screen, navigate to: Copy > specify the copy settings > Copy It Copying using the scanner glass 1 Place an original document facedown on the scanner glass in the upper left corner. ...
Page 76 - Copying on letterhead; Creating a copy shortcut using the printer control panel
3 Navigate to: Copy to > select the tray that contains transparencies > Copy It If there are no trays that contain transparencies, then navigate to: Manual Feeder > > select the size of the transparencies > > Transparency > 4 Load transparencies into the multipurpose feeder, and...
Page 77 - Customizing copy settings; Copying to a different size; Example 1: Copying on mixed paper sizes
Customizing copy settings Copying to a different size 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazineclippings) into the ADF tray...
Page 78 - Example 2: Copying on a single paper size; Copying on both sides of the paper (duplexing)
Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazineclippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tr...
Page 80 - Collating copies; Placing separator sheets between copies
5 Touch . 6 Touch the button that best represents the content source of the document you are copying. • Color Laser —The original document was printed using a color laser printer. • Inkjet —The original document was printed using an inkjet printer. • Magazine —The original document is from a magazin...
Page 81 - Copying multiple pages onto a single sheet
3 From the home screen, navigate to: Copy > Advanced Options > Separator Sheets Note: Set Collate to “1,2,3 ‑ 1,2,3” to place separator sheets between copies. If Collate is set to “1,1,1 ‑ 2,2,2,” then the separator sheets are added to the end of the copy job. For more information, see “Collat...
Page 82 - Placing information on copies; Placing a header or footer on pages
For example: 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazineclippings) into the ADF tray. Place these items on the scanner glass....
Page 83 - Canceling a copy job; Canceling a copy job while the original document is in the ADF; Canceling a copy job while pages are being printed; Understanding the copy options; Copy from
Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazineclippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tr...
Page 84 - Scale
• If the type or size of paper you want to use is not loaded in one of the trays, then touch Manual Feeder , and manually load the paper in the manual feeder or multipurpose feeder. • When “Copy to” is set to Auto Size Match, each copy matches the paper size of the original document. If a matchingpa...
Page 87 - Setting up the printer to e-mail; Setting up the e-mail function; Configuring e
E-mailing ADF Scanner glass AB C Use the ADF for multiple ‑ page documents including two-sided (duplex) pages. Use the scanner glass for single-page documents, book pages, smallitems (such as postcards or photos), transparencies, photo paper,or thin media (such as magazine clippings). You can use th...
Page 88 - Creating an e-mail shortcut; Creating an e-mail shortcut using the Embedded Web Server
• If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > E-mail/FTP Settings > E-mail Settings . 3 Enter the appropriate information, and then click Submit . Creating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web ...
Page 89 - Sending an e-mail using the printer control panel; Sending an e
E-mailing a document You can use the printer to e ‑ mail scanned documents to one or more recipients in a number of ways. You can type the e ‑ mail address, use a shortcut number, or use the address book. You can also use the Multi Send or MyShortcut application from the printer home screen. For mor...
Page 90 - Customizing e-mail settings; Adding e-mail subject and message information
Sending an e ‑ mail using the address book 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazineclippings) into the ADF tray. Place the...
Page 91 - Understanding the e-mail options; Subject
3 From the home screen, navigate to: E-mail > Recipient(s) > type the e ‑ mail address > Done > Send as 4 Touch the button that represents the file type you want to send. • PDF —Create a single file with multiple pages. • Secure PDF —Create an encrypted PDF file that protects the file co...
Page 94 - Setting up the printer to fax
Faxing Automatic document feeder (ADF) Scanner glass AB C Use the ADF for multiple ‑ page documents including two- sided (duplex) pages. Use the scanner glass for single-page documents, book pages,small items (such as postcards or photos), transparencies, photopaper, or thin media (such as magazine ...
Page 95 - Initial fax setup; Using the printer control panel for fax setup; Using the Embedded Web Server for fax setup
Initial fax setup Many countries and regions require outgoing faxes to contain the following information in a margin at the top or bottomof each transmitted page, or on the first page of the transmission: fax name (identification of the business, other entity,or individual sending the message) and f...
Page 96 - Choosing a fax connection; Scenario 1: Standard telephone line; Setup 1: Printer is connected to a dedicated fax line
4 In the Fax Number field, enter the printer fax number. 5 Click Submit . Choosing a fax connection Scenario 1: Standard telephone line Setup 1: Printer is connected to a dedicated fax line To connect: 1 Connect one end of the telephone cable that came with the printer to the port of the printer. 2 ...
Page 97 - Setup 2: Printer is sharing the line with an answering machine
Setup 2: Printer is sharing the line with an answering machine Connected to the same telephone wall jack PHONE LINE To connect: 1 Connect one end of the telephone cable that came with the printer to the port of the printer. 2 Connect the other end of the telephone cable to an active analog wall jack...
Page 101 - Scenario 3: VoIP telephone service
Scenario 3: VoIP telephone service To connect: 1 Connect one end of the telephone cable that came with the printer to the port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter. Note: The port labeled Phone Line 2 or Fax Port is n...
Page 102 - Scenario 4: Digital telephone service through a cable provider; Setup 1: Printer is connected directly to a cable modem
Scenario 4: Digital telephone service through a cable provider Setup 1: Printer is connected directly to a cable modem 1 Connect one end of the telephone cable that came with your printer to the port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port ...
Page 106 - Connecting the printer to a wall jack in Germany
Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. TheF port is for telephones. N F N Connect the printer to any of the N ports. PHONE LINE N F N 1 Connect one end of the telephone cable that...
Page 107 - Connecting to a distinctive ring service
3 If you want to connect a telephone and answering machine to the same wall jack, then connect the devices asshown. Note: Do not remove the adapter plug from the port of the printer if you are connecting to a serial or cascaded telephone system. Connecting to a distinctive ring service A distinctive...
Page 108 - Sending a fax; Sending a fax using the printer control panel
4 In the Fax Number field, enter the printer fax number. 5 Click Submit . Setting the date and time You can set the date and time so that they are printed on every fax you send. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on t...
Page 109 - Sending a fax using the computer; Sending a fax using a shortcut number
• The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the home screen, touch Fax . 4 Enter the fax number or a shortcut. Note: To add recipients, touch Next number , and then enter the recipient's...
Page 111 - Creating shortcuts
4 Specify the time the fax will be transmitted, and then touch . 5 Touch Fax It . Note: The document is scanned, and then faxed at the scheduled time. Creating shortcuts Creating a fax destination shortcut using the Embedded Web Server Assign a shortcut number to a single fax number or a group of fa...
Page 112 - Customizing fax settings; Changing the fax resolution
Customizing fax settings Changing the fax resolution 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazineclippings) into the ADF tray....
Page 113 - Blocking junk faxes; Canceling an outgoing fax; Canceling a fax while the original documents are still scanning; Holding and forwarding faxes; Holding faxes
Blocking junk faxes 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbersseparated by periods, such as 123.123.123.123. • If you are using a proxy server, then t...
Page 114 - Forwarding a fax; Understanding the fax options; Resolution
Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbersseparated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Fax Settings > Analog ...
Page 117 - Using Scan to Network; Scanning to an FTP address; Creating an FTP shortcut using the Embedded Web Server
Scanning Using Scan to Network Scan to Network lets you scan your documents to network destinations specified by your system support person. Afterthe destinations (shared network folders) have been established on the network, the setup process for the applicationinvolves installing and configuring t...
Page 118 - Creating an FTP shortcut using the printer control panel; Scanning to an FTP address using the printer control panel
Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbersseparated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Navigate to: Settings > Other Settings are...
Page 119 - Scanning an FTP using the address book; Scanning to a computer or flash drive
Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazineclippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tr...
Page 120 - Scanning to a computer using the Embedded Web Server
ADF Scanner glass Use the ADF for multiple ‑ page documents. Use the scanner glass for single-page documents, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazineclippings). The scanner lets you scan documents directly to a computer or a flash drive...
Page 121 - Setting up Scan to Computer; Scanning to a flash drive
Setting up Scan to Computer Notes: • This feature is supported only in Windows Vista or later. • Make sure that your computer and printer are connected to the same network. 1 Open the printers folder. In Windows 8 From the Search charm, type run , and then navigate to: Apps list > Run > type c...
Page 122 - Understanding the scan options
• The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 Insert the flash drive into the USB port on the front of the printer. Note: The USB Drive home screen appears. 4 Select the destination folder, and...
Page 124 - Using the advanced options
Using the advanced options Select from the following settings: • Adjust ADF Skew —This straightens scanned images that are slightly skewed when received from the ADF tray. • Advanced Imaging —This adjusts the Background Removal, Color Balance, Color Dropout, Contrast, JPEG Quality, Mirror Image, Neg...
Page 125 - Menus list
Understanding the printer menus Menus list Supplies Menu Paper Menu Reports Network/Ports Cyan CartridgeMagenta Cartridge Yellow Cartridge Black Cartridge Waste Toner Bottle Black and Color Imaging Kit Maintenance Kit Default SourcePaper Size/Type Substitute Size Paper Texture Paper Weight Paper Loa...
Page 126 - Supplies menu
Supplies menu Use To Cyan, Magenta, Yellow, or Black Toner Cartridge Nearly LowLowVery LowReplaceMissingDefectiveMissing or UnresponsiveUnsupportedInvalid RegionOKNon ‑ genuine Lexmark Cartridge Show the status of the cyan, magenta, yellow, or black tonercartridge. Black or Color Imaging Kit Nearly ...
Page 127 - Paper menu; Default Source menu
Paper menu Default Source menu Use To Default Source Tray [x]Multipurpose FeederManual PaperManual Envelope Set a default paper source for all print jobs. Notes: • The 650 ‑ sheet duo tray must be installed in order for Multipurpose Feeder to appear as a menu setting in the Paper menu. • Tray 1 (sta...
Page 130 - Substitute Size menu; Paper Texture menu
Substitute Size menu Use To Substitute Size OffStatement/A5Letter/A4All Listed Substitute a specified paper size if the requested paper size is not available. Notes: • All Listed is the factory default setting. All available substitutions areallowed. • Off indicates that no size substitutions are al...
Page 132 - Paper Weight menu
Paper Weight menu Use To Plain Weight LightNormalHeavy Specify the relative weight of the plain paper loaded. Note: Normal is the factory default setting. Card Stock Weight LightNormalHeavy Specify the relative weight of the card stock loaded. Note: Normal is the factory default setting. Transparenc...
Page 133 - Paper Loading menu
Use To Letterhead Weight LightNormalHeavy Specify the relative weight of the letterhead loaded. Note: Normal is the factory default setting. Preprinted Weight LightNormalHeavy Specify the relative weight of the preprinted paper loaded. Note: Normal is the factory default setting. Colored Weight Ligh...
Page 135 - Custom Types menu; Custom Names menu
Custom Types menu Use To Custom Type [x] PaperCard StockTransparencyGlossyRough/CottonLabelsEnvelope Associate a paper or specialty media type with a factory default Custom Type [x]name or a user ‑ defined custom name created in the Embedded Web Server or MarkVision TM Professional. Notes: • Paper i...
Page 136 - Universal Setup menu; Reports menu
Universal Setup menu Use To Units of Measure InchesMillimeters Specify the unit of measure. Note: Inches is the U.S. factory default setting. Millimeters is the international factory default setting. Portrait Width 3–8.5 inches76–215.9 mm Set the width for portrait orientation. Notes: • If the width...
Page 137 - Active NIC menu
Use To Shortcut List Print a report containing information about configured shortcuts. Fax Job Log Print a report containing information about the last 200 completed faxes. Note: This menu item is available only when Enable Job Log is set to On in the Fax Settings menu. Fax Call Log Print a report c...
Page 139 - Network Card menu
Use To Mac Binary PS OnOffAuto Set the printer to process Macintosh binary PostScript print jobs. Notes: • Auto is the factory default setting. • Off filters print jobs using the standard protocol. • On processes raw binary PostScript print jobs. Standard Network Setup ORNetwork [x] Setup ReportsNet...
Page 141 - IPv6 menu; Wireless menu
Use To Enable DDNS YesNo View or change the current DDNS setting. Note: Yes is the factory default setting. Enable mDNS YesNo View or change the current mDNS setting. Note: Yes is the factory default setting. DNS Server Address View or change the current DNS server address. Backup DNS Server Address...
Page 142 - AppleTalk menu
Use To Wi ‑ Fi Protected Setup Start Push Button MethodStart PIN Method Establish a wireless network and enable network security. Notes: • Start Push Button Method connects the printer to a wirelessnetwork when buttons on both the printer and the access point(wireless router) are pressed within a gi...
Page 143 - Standard USB menu
Use To View Address Show the assigned AppleTalk address. Note: The AppleTalk address can be changed only from the Embedded Web Server. Set Zone [list of zones available on the network] Provide a list of AppleTalk zones available on the network. Note: The default zone for the network is the factory d...
Page 144 - SMTP Setup menu
Use To USB Buffer DisabledAuto3K to [maximum size allowed] Set the size of the USB input buffer. Notes: • Auto is the factory default setting. • Disabled turns off job buffering. • The USB buffer size value can be changed in 1-KB increments. • The maximum size allowed depends on the amount of memory...
Page 145 - Security menu; Edit Security Setups menu
Use To Use SSL DisabledNegotiateRequired Set the printer to use SSL for increased security when connecting to theSMTP server. Notes: • Disabled is the factory default setting. • When the Negotiate setting is used, the SMTP server determines ifSSL will be used. SMTP Server Authentication No authentic...
Page 146 - Miscellaneous Security Settings menu
Miscellaneous Security Settings menu Use To Login Restrictions Login failuresFailure time frameLockout timePanel Login TimeoutRemote Login Timeout Limit the number and time frames of failed login attempts from the printer controlpanel before all users are locked out. Notes: • “Login failures” specif...
Page 147 - Confidential Print menu; Erase Temporary Data Files menu
Confidential Print menu Use To Max Invalid PIN Off2–10 Set a limit on the number of times an invalid PIN can be entered. Notes: • This menu item appears only when a formatted, working printer hard disk is installed. • When the limit is reached, the print jobs for that user name and PIN are deleted. ...
Page 148 - Security Audit Log menu
Use To Automatic Method Single passMultiple pass Mark all disk space used by a previous print job. This method does not permit the filesystem to reuse this space until it has been cleared. Notes: • “Single pass” is the factory default setting. • Only automatic wiping enables users to erase temporary...
Page 149 - Set Date and Time menu
Use To Configure Log (continued) Admin’s e-mail address [256 character string] Digitally sign exports OffOn Severity of events to log 0–7 Remote Syslog non-logged events NoYes E-mail log cleared alert NoYes E-mail log wrapped alert NoYes E-mail % full alert NoYes % full alert level 1–99 E-mail log e...
Page 150 - Settings menu; General Settings menu
Use To Time Zone Select the time zone. Note: GMT is the factory default setting. Automatically Observe DST OnOff Set the printer to use the applicable daylight saving time (DST) start and end timesassociated with the printer Time Zone setting. Note: On is the factory default setting and uses the app...
Page 159 - Copy Settings menu
Use To Press Sleep Button Do NothingSleepHibernate Determine how the printer, while in idle state, reacts to a shortpress of the Sleep button. Notes: • Sleep is the factory default setting. • Do Nothing ignores any Sleep button presses regardless ofduration. Press and Hold Sleep Button Do NothingSle...
Page 164 - Fax Settings menu
Fax Settings menu Fax Mode (Analog Fax Setup) menu Analog Fax Setup mode sends the fax job through a telephone line. Use To Fax Name Specify the name of the fax in the printer. Fax Number Specify the telephone number assigned to the fax. Fax ID Fax NameFax Number Specify how the fax is identified. E...
Page 174 - mail Settings menu
Use To Enable Analog Receive OffOn Enable receiving of analog faxes. Note: Off is the factory default setting. E ‑ mail Settings menu Use To E ‑ mail Server Setup SubjectMessageFile Name Specify e ‑ mail server information. Notes: • You can enter up to 255 characters in the Subject field. • You can ...
Page 179 - FTP Settings menu
FTP Settings menu Use To Format PDF (.pdf)Secure PDF (.pdf)TIFF (.tif)JPEG (.jpg)XPS (.xps) Specify the format of the file for FTP sending. Note: “PDF (.pdf)” is the factory default setting. PDF Version 1.2–1.7A–1a Set the version level of the PDF file for FTP sending. Note: 1.5 is the factory defau...
Page 183 - Flash Drive menu; Scan Settings menu
Flash Drive menu Scan Settings menu Use To Format PDF (.pdf)Secure PDFTIFF (.tif)JPEG (.jpg)XPS (.xps) Specify the format of the file to be sent through FTP. Note: “PDF (.pdf)” is the factory default setting. PDF Version 1.2–1.7A1–a Set the version of the PDF file to be sent through FTP. Note: 1.5 i...
Page 186 - Print Settings menu
Use To Contrast 0–5Best for content Specify the contrast of the output. Note: “Best for content” is the factory default setting. Mirror Image OffOn Create a mirror image of the original document. Note: Off is the factory default setting. Negative Image OffOn Create a negative image of the original d...
Page 188 - Print Settings; Setup menu
Use To Separator Sheet Source Tray [x]Multipurpose Feeder Specify the paper source for separator sheets. Note: Tray 1 is the factory default setting. Blank Pages Do Not PrintPrint Specify whether blank pages are inserted in a print job. Note: Do Not Print is the factory default setting. Print Settin...
Page 189 - Finishing menu
Use To Download Target RAMFlashDisk Set the storage location for downloads. Notes: • RAM is the factory default setting. Storing downloads in the RAM istemporary. • Storing downloads in flash memory or on a printer hard disk places them inpermanent storage. Downloads remain in flash memory or on the...
Page 191 - Quality menu
Use To Paper Saver Border NoneSolid Print a border when using Paper Saver. Note: None is the factory default setting. Quality menu Use To Print Mode ColorBlack Only Specify whether images are printed in black and white or in color. Notes: • Color is the factory default setting. • The printer driver ...
Page 194 - Job Accounting menu
Job Accounting menu Note: This menu appears only when a formatted, non-defective printer hard disk is installed. Make sure the printer hard disk is not read/write ‑ or write ‑ protected. Use To Job Accounting Log OffOn Determine and set if the printer creates a log of the print jobs it receives. Not...
Page 195 - Utilities menu
Use To E ‑ mail to Send Logs Specify the e ‑ mail address to which the device sends job accounting logs. Log File Prefix Specify the prefix you want for the log file name. Note: The current host name defined in the TCP/IP menu is used as the default log file prefix. Utilities menu Use To Remove Held...
Page 197 - PCL Emul menu
Use To Image Smoothing OnOff Enhance the contrast and sharpness of low ‑ resolution images and smoothen their color transitions. Notes: • Off is the factory default setting. • Image Smoothing has no effect on images that are 300 dpi or higher inresolution. PCL Emul menu Use To Font Source ResidentDi...
Page 200 - HTML menu
HTML menu Use To Font Name Albertus MTAntique OliveApple ChanceryArial MTAvant GardeBodoniBookmanChicagoClarendonCooper BlackCopperplateCoronetCourierEurostileGaramondGenevaGill SansGoudyHelveticaHoefler TextIntl CG TimesIntl CourierIntl Univers Joanna MTLetter GothicLubalin GraphMarigoldMonaLisa Re...
Page 201 - Image menu; Help menu
Use To Margin Size 8–255 mm Set the page margin for HTML documents. Notes: • 19 mm is the factory default setting. • Margin size can be increased in 1 ‑ mm increments. Backgrounds Do Not PrintPrint Specify whether to print backgrounds on HTML documents. Note: Print is the factory default setting. Im...
Page 203 - Saving money and the environment; Saving paper and toner; Using recycled paper; Conserving supplies; Use both sides of the paper; Place multiple pages on one sheet of paper
Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impacton the environment. We design with the environment in mind, engineer our packaging to reduce materials, and providecollection and recycling programs. ...
Page 204 - Avoid paper jams; Saving energy; Using Eco; Reducing printer noise
Avoid paper jams Correctly set the paper type and size to avoid paper jams. For more information, see “Avoiding jams” on page 244 . Saving energy Using Eco ‑ Mode 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home...
Page 205 - Adjusting Sleep mode
Use To On Reduce printer noise. Notes: • Print jobs are processed at a reduced speed. • Printer engine motors do not start until a documentis ready to print. There will be a short delay beforethe first page is printed. Off Use factory default settings. Note: This setting supports the performance spe...
Page 206 - Using Hibernate mode; Setting Hibernate Timeout
Using Hibernate mode Hibernate is an ultra ‑ low ‑ power operating mode. When operating in Hibernate mode, the printer is essentially off, and all other systems and devices are turned off safely. Note: The Hibernate and Sleep modes can be scheduled. Using the Embedded Web Server 1 Open a Web browser...
Page 207 - Using Schedule Power Modes; Adjusting the brightness of the printer display
Using the printer control panel 1 From the printer control panel, navigate to: > Settings > General Settings > Timeouts > Hibernate Timeout 2 Select the amount of time the printer waits after a print job is processed before it enters Hibernate mode. 3 Touch Submit . Using Schedule Power ...
Page 208 - Recycling; Recycling Lexmark products
Using the printer control panel 1 From the home screen, navigate to: > Settings > General Settings > Screen Brightness 2 In the Screen Brightness field, enter the brightness percentage you want for the display, and then touch Submit . Recycling Lexmark provides collection programs and envir...
Page 210 - Securing the printer; Using the security lock feature
Securing the printer Using the security lock feature The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers inthe location shown to secure the printer in place. Statement of Volatility Your printer contains various types of memory that can ...
Page 211 - Disposing of a printer hard disk; Erasing volatile memory
• The printer is being moved to a different department or location. • The printer is being serviced by someone from outside your organization. • The printer is being removed from your premises for service. • The printer is being sold to another organization. Disposing of a printer hard disk Note: So...
Page 212 - Erasing printer hard disk memory; Configuring printer hard disk encryption
Erasing printer hard disk memory Notes: • Some printer models may not have a printer hard disk installed. • Configuring Erase Temporary Data Files in the printer menus lets you remove residual confidential material leftby print jobs by securely overwriting files that have been marked for deletion. U...
Page 213 - Finding printer security information
3 From the Disk encryption menu, select Enable . Notes: • Enabling disk encryption will erase the contents of the printer hard disk. • Disk encryption can take from several minutes to more than an hour, during which the printer will beunavailable for other user tasks. 4 Click Submit . Using the prin...
Page 214 - Cleaning printer parts; Cleaning the printer
Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Cleaning printer parts Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage:...
Page 215 - Cleaning the scanner glass
Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. 1 Slightly dampen a soft, lint-free cloth or paper towel with water. 2 Open the scanner cover. 3 Clean all the areas shown, and then let them dry. 1 White undersid...
Page 216 - Checking the status of parts and supplies; Estimated number of remaining pages
Checking the status of parts and supplies Checking the status of parts and supplies on the printer control panel From the home screen, navigate to: Status/Supplies > View Supplies Checking the status of parts and supplies from the Embedded Web Server Note: Make sure the computer and the printer a...
Page 217 - Ordering supplies; Using genuine Lexmark parts and supplies; Return Program cartridges
Ordering supplies To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized suppliesdealers in your area. In other countries or regions, visit the Lexmark Web site at www.lexmark.com or contact the place where you purchased the printer. Note: All life ...
Page 218 - Ordering imaging kits
Item United States and Canada European Union (EU), European Economic Area (EEA), and Switzerland Rest of the world Magenta 801HM 802HM 808HM Yellow 801HY 802HY 808HY Extra High Yield Return Program toner cartridges Black 801XK 802XK 808XK Cyan 801XC 802XC 808XC Magenta 801XM 802XM 808XM Yellow 801XY...
Page 219 - Ordering a maintenance kit; Ordering a waste toner bottle; Storing supplies
Ordering a maintenance kit Notes: • Using certain types of paper may require more frequent replacement of the maintenance kit. • The fuser and transfer module are included in the maintenance kit and can also be individually ordered andreplaced, if necessary. • To replace the maintenance kit, contact...
Page 220 - Replacing supplies; Replacing the waste toner bottle
Replacing supplies Replacing the waste toner bottle 1 Top door 2 Waste toner bottle 3 Right side cover 4 Front door 1 Unpack the replacement waste toner bottle. 2 Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allo...
Page 223 - Replacing a black and color imaging kit
9 Slide and hold the release latch on the right side of the printer, and then slowly close the top door. 10 Close the front door. Replacing a black and color imaging kit 1 Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot compon...
Page 231 - Replacing toner cartridges
Replacing toner cartridges Warning—Potential Damage: Damage caused by use of a non ‑ Lexmark toner cartridge is not covered under warranty. Note: A reduced print quality may result from using non ‑ Lexmark toner cartridges. 1 Open the top door. 2 Remove the toner cartridge by lifting the handle, and...
Page 233 - Replacing a developer unit
Replacing a developer unit Replace the developer unit when a print quality defect occurs or when damage occurs to the printer. 1 Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touch...
Page 239 - Moving the printer; Before moving the printer; Moving the printer to another location
18 Close the front door. 19 Seal the used developer unit in the bag that the replacement developer unit came in. For more information, see “Recycling Lexmark products” on page 208 . Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb...
Page 240 - Shipping the printer
Shipping the printer When shipping the printer, use the original packaging. Maintaining the printer 240
Page 241 - Managing the printer; Finding advanced networking and administrator information; Checking the virtual display; Viewing reports
Managing the printer Finding advanced networking and administrator information This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced systemsupport tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Secur...
Page 244 - Clearing jams; Avoiding jams; Load paper properly
Clearing jams By carefully selecting paper and specialty media and loading it properly, you should be able to avoid most jams. If jamsoccur, then follow the steps outlined in this chapter. Warning—Potential Damage: Never use any tool to remove a jam. Doing so could permanently damage the fuser. Avoi...
Page 245 - Use recommended paper; Understanding jam messages and locations
• Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightlyagainst the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use recommen...
Page 260 - Troubleshooting; Understanding the printer messages; Adjusting color; Close door
Troubleshooting Understanding the printer messages Adjusting color Wait for the process to complete. Change [paper source] to [custom string] Try one or more of the following: • Load the correct size and type of paper in the tray, and then touch Finished changing paper on the printer control panel. ...
Page 261 - Close flatbed cover and load originals if restarting job [2yy.xx]
Close flatbed cover and load originals if restarting job [2yy.xx] Try one or more of the following: • Touch Scan from automatic feeder to continue scanning from the ADF immediately after the last successful scan job. • Touch Scan from flatbed to continue scanning from the scanner glass immediately a...
Page 262 - Disk must be formatted for use in this device; Fax partition inoperative. Contact system administrator.
Defective flash detected [51] Try one or more of the following: • Replace the defective flash memory card. • From the printer control panel, touch Continue to ignore the message and continue printing. • Cancel the current print job. Disk full [62] Try one or more of the following: • From the printer...
Page 263 - Fax Station Name not set up. Contact system administrator.; Fax Station Number not set up. Contact system administrator.; Insufficient memory for Flash Memory Defragment operation [37]
Fax Station Name not set up. Contact system administrator. Try either of the following: • From the printer control panel, touch Continue to clear the message. • Complete the Analog Fax setup. If the message appears again after completing the setup, then contact your systemsupport person. Fax Station...
Page 264 - Insufficient memory to support Resource Save feature [35]; Insufficient memory, some held jobs will not be restored [37]
Insufficient memory to collate job [37] Try one or more of the following: • From the printer control panel, touch Continue to print the part of the job already stored and begin collating the rest of the print job. • Cancel the current print job. Insufficient memory to support Resource Save feature [...
Page 265 - Load Manual Feeder with [custom type name]
Load [paper source] with [paper size] Try one or more of the following: • Load the tray or feeder with the correct size of paper. • To use the tray or feeder with the correct size of paper, touch Finished loading paper on the printer control panel. Note: If the printer finds a tray or feeder that ha...
Page 267 - Memory full, cannot print faxes; Memory full, cannot send faxes; No analog phone line connected to modem, fax is disabled.
Memory full, cannot print faxes From the printer control panel, touch Continue to clear the message without printing. Held faxes attempt to print after the printer is restarted. Memory full, cannot send faxes 1 From the printer control panel, touch Continue to clear the message and cancel the fax jo...
Page 268 - Not enough free space in flash memory for resources [52]; Printer had to restart. Last job may be incomplete.
Not enough free space in flash memory for resources [52] Try one or more of the following: • From the printer control panel, touch Continue to clear the message and continue printing. • Delete fonts, macros, and other data stored in the flash memory. • Install a flash memory card with larger capacit...
Page 270 - Replace jammed originals if restarting job.
Replace defective [type] imaging kit [31.xy] Note: The type can be a black imaging kit, or a black and color imaging kit. Replace the defective imaging kit to clear the message and continue printing. For more information, see the instructionsheet that came with the supply. Note: If you do not have a...
Page 271 - Scanner automatic feeder cover open
Replace unsupported [color] cartridge [32.xy] Remove the toner cartridge, and then install a supported one to clear the message. Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com . Replace unsupported [type] imagin...
Page 274 - Weblink server not set up. Contact system administrator.; Solving printer problems; Basic printer problems; Printer display is blank; The printer is not responding
Weblink server not set up. Contact system administrator. An error occurred on the Weblink server, or the server is not configured properly. Touch Continue to clear the message. If the message appears again, contact your system support person. Solving printer problems Basic printer problems Printer d...
Page 276 - Option problems; Cannot detect internal option
Action Yes No Step 11 Check the installed printer driver. Is the correct printer driver installed? Go to step 12. Install the correctprinter driver. Step 12 Turn off the printer, then wait for about 10 seconds, and then turn theprinter back on. Is the printer working? The problem is solved. Contact ...
Page 277 - Cannot detect memory card; Tray problems
Cannot detect memory card Action Yes No Make sure the memory card is installed. a Install the memory card. For more information, see “Installing a memory card” on page 30 . Note: Check if the memory card is securely connected to the printer controller board. b Print a menu settings page, and then ch...
Page 278 - Paper feed problems; Jammed pages are not reprinted; Paper frequently jams
Action Yes No Step 4 Check if the tray is available in the printer driver. Note: If necessary, manually add the tray in the printer driver to make it available for print jobs. For more information, see “Updating available options in the printer driver” on page 38 . Is the tray available in the print...
Page 279 - Paper jam message remains after jam is cleared
Action Yes No Step 2 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Do paper jams still occur frequently? Go to step 3. The problem is solved. Step 3 a Review the tips on avoiding jam...
Page 280 - Solving print problems; Printing problems; Confidential and other held jobs do not print
Solving print problems Printing problems Confidential and other held jobs do not print Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs. Action Yes No Step 1 Open the held jobs folder on the printer display...
Page 281 - Error message about reading the flash drive appears; Incorrect characters print
Error message about reading the flash drive appears Action Yes No Step 1 Check if the flash drive is inserted into the front USB port. Note: The flash drive will not work if it is inserted into the rear USB port. Is the flash drive inserted into the front USB port? Go to step 2. Insert the flash dri...
Page 282 - Job prints from the wrong tray or on the wrong paper; Large jobs do not collate
Job prints from the wrong tray or on the wrong paper Action Yes No Step 1 a Check if you are printing on paper that is supported by the tray. b Resend the print job. Did the job print from the correct tray or on the correct paper? The problem is solved. Go to step 2. Step 2 a From the Paper menu on ...
Page 284 - Print jobs do not print
Print jobs do not print Action Yes No Step 1 a From the document you are trying to print, open the Print dialog andcheck if you have selected the correct printer. Note: If the printer is not the default printer, then you must select the printer for each document that you want to print. b Resend the ...
Page 285 - Print job takes longer than expected
Print job takes longer than expected Action Yes No Step 1 Change the environmental settings of the printer. a From the printer control panel, navigate to: Settings > General Settings b Select Eco ‑ Mode or Quiet Mode , and then select Off . Note: Disabling Eco-Mode or Quiet Mode may increase the ...
Page 286 - Tray linking does not work; Unexpected page breaks occur
Tray linking does not work Notes: • The trays can detect paper length. • The multipurpose feeder does not automatically detect the paper size. You must set the size from the PaperSize/Type menu. Action Yes No Step 1 a Open the trays, and then check if they contain paper of the same sizeand type. • C...
Page 287 - Print quality problems; Characters have jagged or uneven edges; Clipped pages or images
Print quality problems Characters have jagged or uneven edges Action Yes No Step 1 a Print a font sample list to check if the fonts you are using are supportedby the printer. 1 From the printer control panel, navigate to: Menus > Reports > Print Fonts 2 Select PCL Fonts or PostScript Fonts . b...
Page 288 - Gray background on prints; ABCDE
Action Yes No Step 2 From the printer control panel, set the paper size and type in the Papermenu to match the paper loaded in the tray. Does the paper size match the paper loaded in the tray? Go to step 3. Do one or more of thefollowing: • From the printercontrol panel,change the papersize to match...
Page 289 - Horizontal voids appear on prints
Action Yes No Step 1 Reduce the toner darkness. a From the Quality menu on the printer control panel, reduce the tonerdensity. Note: 4 is the factory default setting. b Resend the print job. Did the gray background disappear? The problem is solved. Go to step 2. Step 2 a Remove, and then reinstall t...
Page 290 - Incorrect margins on prints; A B C D
Action Yes No Step 3 a Remove, and then reinstall the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to lightmay cause print quality problems. Warning—Potential Damage: Do not touch the underside of the imaging kit. Th...
Page 291 - Paper curl
Action Yes No Step 3 a Depending on your operating system, specify the paper size fromPrinting Preferences or from the Print dialog. b Resend the print job. Are the margins correct? The problem is solved. Contact customer support . Paper curl Action Yes No Step 1 Move the width and length guides in ...
Page 292 - Print irregularities
Print irregularities ) ) ABCDE ABCDE ABCDE Leading edge Trailing edge Action Yes No Step 1 a Move the width and length guides in the tray to the correct positionsfor the size of the paper loaded in the tray. b Resend the print job. Do print irregularities still appear? Go to step 2. The problem is s...
Page 293 - Print is too dark
Action Yes No Step 6 Replace the imaging kit, and then resend the print job. Do print irregularities still appear? Contact customer support . The problem is solved. Print is too dark Action Yes No Step 1 a From the Quality menu on the printer control panel, select Color Adjust . b Resend the print j...
Page 294 - Print is too light
Action Yes No Step 5 Check if the paper loaded in the tray has texture or rough finishes. Are you printing on textured or rough paper? From the printercontrol panel, set thepaper texture in thePaper menu to matchthe paper loaded onthe tray. Go to step 6. Step 6 a Load paper from a fresh package. Not...
Page 295 - Printer is printing blank pages
Action Yes No Step 3 From the printer control panel, set the paper type, texture, and weight inthe Paper menu to match the paper loaded in the tray. Is the tray set to the type, texture, and weight of the paper loaded? Go to step 4. Specify the paper type,texture, and weightfrom the tray settingsto ...
Page 296 - Printer is printing solid black pages
Action Yes No Step 1 a Check if there is packing material left on the imaging kit. 1 Remove the imaging kit. 2 Check if the packing material is properly removed from the imagingkit. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to...
Page 297 - Repeating defects appear on prints; Shadow images appear on prints
Repeating defects appear on prints ) ) ) Action Yes No Step 1 Measure the distance between the defects. Check for a distance between the defects that equals: • 25.1 mm (0.98 in.) • 29.8 mm (1.17 in.) • 43.9 mm (1.72 in.) • 45.5 mm (1.79 in.) • 94.2 mm (3.70 in.) Is the distance between defects equal...
Page 298 - Skewed print
Action Yes No Step 1 Check if the paper loaded in the tray has the correct paper type and weight. Is paper with the correct paper type and weight loaded in the tray? Go to step 2. Load paper with thecorrect paper type andweight in the tray. Step 2 From the printer control panel, set the paper type a...
Page 299 - Streaked horizontal lines appear on prints
Streaked horizontal lines appear on prints ABCDEABCDEABCDE Action Yes No Step 1 a Depending on your operating system, specify the tray or feeder fromPrinting Preferences or the Print dialog. b Resend the print job. Do streaked horizontal lines appear on prints? Go to step 2. The problem is solved. S...
Page 300 - Streaked vertical lines appear on prints
Action Yes No Step 4 a Remove, and then reinstall the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to lightmay cause print quality problems. Warning—Potential Damage: Do not touch the underside of the imaging kit. Th...
Page 301 - Toner fog or background shading appears on prints
Action Yes No Step 3 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Do streaked vertical lines appear on prints? Go to step 4. The problem is solved. Step 4 a Remove, and then reinsta...
Page 302 - Toner rubs off; Toner specks appear on prints
Action Yes No Step 2 Replace the imaging kit, and then resend the print job. Does fog or shading disappear from the prints? The problem is solved. Contact customer support . Toner rubs off Leading edge Trailing edge ABC DEF Action Yes No Step 1 From the Paper menu on the printer control panel, check...
Page 303 - Transparency print quality is poor; Uneven print density; Vertical voids appear on prints
Transparency print quality is poor Action Yes No Step 1 From the printer control panel, set the paper type in the Paper menu tomatch the paper loaded in the tray. Is the paper type for the tray set to Transparency? Go to step 2. Set the paper type toTransparency. Step 2 a Check if you are using a re...
Page 304 - Color quality problems; FAQ about color printing
Action Yes No Step 2 a From the Paper Menu on the printer control panel, check the papertype and paper weight. b Resend the print job. Do vertical voids appear on prints? Go to step 3. The problem is solved. Step 3 Check if you are using a recommended type of paper. a Load paper source with a recomm...
Page 306 - Prints on color transparencies appear dark when projected
Object type Color conversion tables CMYK Image CMYK Text CMYK Graphics • US CMYK —Applies color correction to approximate the SWOP (Specifications for Web Offset Publishing) color output. • Euro CMYK —Applies color correction to approximate Euroscale color output. • Vivid CMYK —Increases the color s...
Page 307 - The color of the print does not match the color of the original file; The print appears tinted
Action Yes No Step 3 Make sure you are using a recommended type of color transparency, andthen resend the print job. Does the print on the color transparency look lighter? The problem is solved. Contact customer support . The color of the print does not match the color of the original file Note: The...
Page 308 - Solving copy problems; Copier does not respond; Partial document or photo copies
Solving copy problems Copier does not respond Action Yes No Step 1 Check if an error or status message appears on the display. Does an error or status message appear? Clear the error or statusmessage. Go to step 2. Step 2 Check if the power cord is plugged into the printer and a properlygrounded ele...
Page 309 - Scanner unit does not close; Poor copy quality
Scanner unit does not close Action Yes No Check if there are no obstructions between the scanner unit and theprinter. a Lift the scanner unit. b Remove any obstruction that keeps the scanner unit open. c Lower the scanner unit. Did the scanner unit close properly? The problem is solved. Contact cust...
Page 311 - Solving fax problems; Caller ID is not shown; Cannot send or receive a fax
Solving fax problems Caller ID is not shown Action Yes No Contact your telephone company to check if your telephone line issubscribed to the caller ID service. Notes: • If your region supports multiple caller ID patterns, then you mayhave to change the default setting. There are two settingsavailabl...
Page 314 - Can send but not receive faxes; Can receive but not send faxes
Can send but not receive faxes Action Yes No Step 1 Check the tray or feeder. If empty, then load paper in the tray or feeder. Can you receive faxes? The problem is solved. Go to step 2. Step 2 Check the ring count delay settings. a Open a Web browser, and then type the printer IP address in theaddr...
Page 315 - Fax and e-mail functions are not set up
Action Yes No Step 2 Load the original document properly. Load the original document faceup, short edge first into the ADF trayor facedown on the scanner glass in the upper left corner. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine cli...
Page 316 - Received fax has poor print quality
Received fax has poor print quality Action Yes No Step 1 Ask the person who sent you the fax to: a Check if the quality of the original document is satisfactory. b Increase the fax scan resolution, if possible. c Resend the fax. Is the fax print quality satisfactory? The problem is solved. Go to ste...
Page 317 - Solving scanner problems; Cannot scan from a computer; Scan job was not successful
Solving scanner problems Cannot scan from a computer Action Yes No Step 1 Make sure the printer is turned on and that Ready appears on the printer display before scanning a job. Does Ready appear before scanning the job? Go to step 3. Go to step 2. Step 2 Turn off the printer, then wait for about 10...
Page 319 - Partial document or photo scans
Action Yes No Step 3 Clean the scanner glass and the ADF glass using a clean, lint ‑ free cloth dampened with water. Is the scanner glass clean? Go to step 4. See “Cleaning the scanner glass” onpage 215 . Step 4 Check the placement of the document or photo. Make sure the document or photo is loaded ...
Page 320 - The scanner does not respond
The scanner does not respond Action Yes No Step 1 Check if the printer is turned on. Is the printer turned on? Go to step 2. Turn on the printer. Step 2 Check if the printer cable is securely attached to the printer and thecomputer, print server, option, or other network device. Is the printer cable...
Page 321 - Solving home screen applications problems; An application error has occurred; Embedded Web Server does not open
Solving home screen applications problems An application error has occurred Action Yes No Step 1 Check the system log for relevant details. a Open a Web browser, and then type the printer IP address in theaddress field. If you do not know the IP address of the printer, then you can: • View the IP ad...
Page 323 - Contacting customer support
Contacting customer support When you contact customer support, you will need to be able to describe the problem you are experiencing, the messageon the printer display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and serial number...
Page 324 - Product information; GOVERNMENT END USERS
Notices Product information Product name: Lexmark CX510de and CX510dthe Machine type: 7527 Model(s): 636, 637 Edition notice June 2013 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “...
Page 327 - Laser notice
Static sensitivity notice This symbol identifies static-sensitive parts. Do not touch in the areas near these symbols without first touching themetal frame of the printer. ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to complywith...
Page 328 - Power consumption; Product power consumption
DANGER - Invisible laser radiation when cartridges are removed and interlock defeated. Avoid exposure to laser beam.PERIGO - Radiação a laser invisível será liberada se os cartuchos forem removidos e o lacre rompido. Evite a exposição aos feixes de laser. Opasnost - Nevidljivo lasersko zra č enje ka...
Page 329 - Hibernate Mode; Off mode; Regulatory notices for electromagnetic compatibility
Sleep Mode This product is designed with an energy-saving mode called Sleep Mode . The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this productis not used for a specified period of time, called the Sleep M...
Page 330 - Industry Canada compliance statement; 日本の; VCCI; 規定
The FCC Class B limits are designed to provide reasonable protection against harmful interference when the equipmentis operated in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and,if not installed and used in accordance with the instructions, may...
Page 332 - Notice to users of the Canadian telephone network; Avis réservé aux utilisateurs du réseau téléphonique du Canada
This equipment contains no user serviceable parts. For repair and warranty information, contact Lexmark International,Inc. See the previous paragraph for contact information. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public servicecomm...
Page 335 - Regulatory notices for wireless products
Utilisation de ce produit en Suisse Cet appareil nécessite l’utilisation d’un filtre de tonalité de facturation suisse (nº de référence Lexmark : 80D1877)devant être installé sur toute ligne recevant des impulsions de comptage en Suisse. Ce filtre doit être utilisé pour touteinstallation car ces imp...
Page 338 - Limited warranty; Limited warranty service
Polski Niniejszym Lexmark International, Inc. o ś wiadcza, ż e niniejszy produkt jest zgodny z zasadniczymi wymogami oraz pozosta ł ymi stosownymi postanowieniami Dyrektywy 1999/5/EC. Português A Lexmark International Inc. declara que este este produto está conforme com os requisitos essenciais e ou...
Page 339 - Extent of limited warranty
To obtain warranty service you may be required to present proof of original purchase. You may be required to deliveryour product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location.You are responsible for loss of, or damage to, a product in transit...
Page 340 - Limitation of liability; Additional rights; Patent acknowledgment
Limitation of liability Your sole remedy under this limited warranty is set forth in this document. For any claim concerning performance ornonperformance of Lexmark or a Remarketer for this product under this limited warranty, you may recover actualdamages up to the limit set forth in the following ...
Page 342 - Index; Numerics
Index Numerics 250 ‑ sheet tray loading 46 550 ‑ sheet tray installing 34loading 46 650 ‑ sheet duo tray installing 34loading 46, 50 Symbols [Color] cartridge low [88.xy] 261[Color] cartridge nearly low[88.xy] 261[Color] cartridge very low, [x]estimated pages remain[88.xy] 261[Type] imaging kit low ...