Lexmark 28D0100 - Manual

5 4 3 1 2 1 Right side 102 mm (4 in.) 2 Front 508 mm (20 in.) 3 Left side 152 mm (6 in.) 4 Rear 102 mm (4 in.) 5 Top 254 mm (10 in.) Printer configurations CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer ...

1 2 1 2 1 2 3 4 5 6 3 4 5 3 4 1 Printer control panel 2 Standard bin 3 250-sheet tray (Tray 1) 4 Manual feeder 5 Optional 650-sheet duo tray with integrated multipurpose feeder (Tray 2) Note: This tray is standard on the CS410dtn and CS510dte models. 6 Optional 550-sheet tray (Tray 3) Using the prin...

Use the To 3 Arrow buttons Scroll through menus, or settings on the display. 4 Keypad Enter numbers, letters, or symbols. 5 Sleep button Enable Sleep mode or Hibernate mode. Notes: • Pressing any hard button, attaching a device to a USB port, sending a print job, orperforming a power-on reset with t...

Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electrical outlet before continui...

Accessing the controller board CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electrical outlet before continuing. If you have any ot...

6 Turn the screws clockwise to lock the cover. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electrical out...

Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electrical outlet before continuing. If you have other dev...

4 Push the card firmly into place as shown in the illustration. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flushed against the controller board. 5 Close the ...

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electrical outlet before continuing. If you have any other devices attached to the pri...

Note: When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more information, see “Updating available options in the printer driver” on page 26 . Setting up the printer software Inst...

Updating available options in the printer driver When any hardware options are installed, you may need to manually add the options in the printer driver to makethem available for use. For Windows users 1 Open the printers folder. In Windows 8 From the Search charm, type run , and then navigate to: A...

Warning—Potential Damage: Do not touch the USB cable, any wireless network adapter, or the printer in the area shown while actively printing. A loss of data or a malfunction can occur. 1 2 4 3 Use the To 1 USB printer port Connect the printer to a computer. 2 Ethernet port Connect the printer to a n...

You will need an Ethernet cable to connect the printer to the network and an available port where the printer canphysically connect to the network. Use a new network cable when possible to avoid potential problems caused by adamaged cable. Installing the printer on an Ethernet network For Windows us...

For Macintosh users 1 Allow the network DHCP server to assign an IP address to the printer. 2 Obtain the printer IP address either: • From the printer control panel • From the TCP/IP section in the Network/Ports menu • By printing a network setup page or menu settings page, and then finding the TCP/...

Make sure you have the following information before setting up the printer on a wireless network: • SSID —The SSID is also referred to as the network name. • Wireless Mode (or Network Mode) —The mode is either infrastructure or ad hoc. • Channel (for ad hoc networks) —The channel defaults to automat...

1 From the printer control panel, navigate to: > Settings > > Network/Ports > > Network [x] > > Network [x] Setup > > Wireless > > Wireless Connection Setup > 2 Select a wireless connection setup. Use To Search for networks Show available wireless connections. Not...

Connecting the printer to a wireless network using the Embedded Web Server Before you begin, make sure that: • Your printer is connected temporarily to an Ethernet network. • A wireless network adapter is installed in your printer and working properly. For more information, see theinstruction sheet ...

Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connection. This pagealso provides important information that aids network printing configuration. 1 From the printer control panel, navigate to: > Settings > > Repor...

Loading paper and specialty media This chapter covers the selection and handling of paper and specialty media. Proper selection and loading of media canimprove how reliably documents print. For more information, see “Avoiding jams” on page 141 and “Storing paper” on page 51 . Setting the paper size ...

Loading the 250 ‑ and 550 ‑ sheet tray The printer has one 250-sheet tray (Tray 1) with an integrated manual feeder. The 250-sheet tray, the 650-sheet duotray, and the 550-sheet tray support the same paper sizes and types and are loaded in the same way. CAUTION—POTENTIAL INJURY: To reduce the risk o...

6 Load the paper stack with the recommended printable side faceup. 7 Place the paper guides securely against the edges of the paper. 8 Insert the tray. 9 From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded inthe tray. Note: Mixing paper sizes...

1 2 3 1 Length guide tab 2 Paper size indicator 3 Width guide tab Loading the multipurpose feeder 1 Push the multipurpose feeder latch to the left. Loading paper and specialty media 38

• Load envelopes with the flap side up and against the right side of the paper guide. Notes: • Do not load or close the multipurpose feeder while a job is printing. • Load only one size and type of paper at a time. • Paper should lie flat in the multipurpose feeder. Make sure the paper fits loosely ...

• Load envelope with the flap side up and against the right side of the paper guide. 2 Feed paper into the manual feeder only to the point where its leading edge can contact the paper guides. Note: To achieve the best possible print quality, use only high ‑ quality media designed for laser printers....

Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as foursets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Pape...

Paper and specialty media guide Using specialty media Tips on using letterhead • Use letterhead designed specifically for laser printers. • Print a test page on the letterhead being considered for use before buying large quantities. • Before loading letterhead, flex, fan, and straighten the stacks t...

Source Printing Printable side Paper orientation Multipurpose feeder ABC Two ‑ sided Faceup Load the sheetwith the bottomedge entering theprinter first. Note: Check with the manufacturer or vendor to determine whether or not the preprinted letterhead is acceptable for laser printers. Tips on using t...

– Have bent corners. – Have rough, cockle, or laid finishes. • Adjust the width guides to fit the width of the envelopes. • Before loading the envelopes on the tray, flex and fan the envelopes to loosen them. Straighten the edges on alevel surface. Note: A combination of high humidity (over 60%) and...

Weight The printer trays can automatically feed paper weights up to 176 ‑ g/m 2 (47 ‑ lb) bond grain long paper. The multipurpose feeder can automatically feed paper weights up to 176 ‑ g/m 2 (47 ‑ lb) bond grain long paper. Paper lighter than 60 g/m 2 (16 lb) might not be stiff enough to feed prope...

• Preprinted papers that require a registration (the precise print location on the page) greater than ±2.4 mm(±0.9 inch), such as optical character recognition (OCR) forms In some cases, registration can be adjusted with a software application to successfully print on these forms: • Coated papers (e...

Note: Some much smoother papers (such as premium 24 lb laser papers, 50–90 Sheffield units) and much rougher papers (such as premium cotton papers, 200–300 Sheffield units) have been engineered to work verywell in laser printers, despite surface texture. Before using these types of paper, consult yo...

Supported paper types and weights Notes: • Your printer model may have a 650 ‑ sheet duo tray, which consists of a 550 ‑ sheet tray and an integrated 100 ‑ sheet multipurpose feeder. The 550 ‑ sheet tray of the 650 ‑ sheet duo tray supports the same paper as the 550 ‑ sheet tray. The integrated mult...

Printing Printing a document Printing a document 1 From the Paper menu on the printer control panel, set the paper type and size to match the paper loaded. 2 Send the print job: For Windows users a With a document open, click File > Print . b Click Properties , Preferences , Options , or Setup . ...

Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as foursets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Prin...

Printing from a flash drive or mobile device Printing from a flash drive Notes: • Before printing an encrypted PDF file, you will be prompted to enter the file password from the printer controlpanel. • You cannot print files for which you do not have printing permissions. 1 Insert a flash drive into...

3 Press the left or right arrow button to specify the number of copies for printing, and then press . Notes: • Do not remove the flash drive from the USB port until the document has finished printing. • If you leave the flash drive in the printer after leaving the initial USB menu screen, then acces...

For Macintosh users 1 With a document open, choose File > Print . If necessary, click the disclosure triangle to see more options. 2 From the print options or Copies & Pages pop ‑ up menu, choose Job Routing . 3 Select the print job type (Confidential, Repeat, Reserve, or Verify), and then as...

Canceling a print job from the computer For Windows users 1 Open the printers folder. In Windows 8 From the Search charm, type run , and then navigate to: Apps list > Run > type control printers > OK In Windows 7 or earlier a Click or click Start , and then click Run . b In the Start Search...

Understanding the printer menus Menus list Note: Some menus are available only in select printer models. Supplies Paper Menu Reports Network/Ports Cyan Cartridge Magenta Cartridge Yellow Cartridge Black Cartridge Waste Toner BottleBlack or Color Imaging Kit Maintenance Kit Default Source Paper Size/...

Supplies menu Use To Cyan, Magenta, Yellow, or Black Toner Cartridge Nearly LowLowVery LowReplaceMissingDefectiveMissing or UnresponsiveUnsupportedInvalid RegionOKNon ‑ genuine Lexmark Cartridge Show the status of the cyan, magenta, yellow, or black tonercartridge. Black or Color Imaging Kit Nearly ...

Paper menu Default Source menu Use To Default Source Tray [x]Multipurpose FeederManual PaperManual Envelope Set a default paper source for all print jobs. Notes: • Tray 1 (standard tray) is the factory default setting. • From the Paper menu, set Configure MP to "Cassette" for MultipurposeFee...

Configure MP menu Use To Configure MP CassetteManualFirst Determine when the printer selects paper from the multipurpose feeder. Notes: • Cassette is the factory default setting. Cassette configures themultipurpose feeder as the automatic paper source. • Manual sets the multipurpose feeder only for ...

Use To Custom [x] Texture SmoothNormalRough Specify the relative texture of the custom paper loaded. Notes: • Normal is the factory default setting. • The options appear only if custom type is supported. Paper Weight menu Use To Plain Weight LightNormalHeavy Specify the relative weight of the plain ...

Paper Loading menu Use To Cardstock Loading Off Determine and set two ‑ sided printing for all print jobs that specify Cardstock as the paper type. Recycled Loading DuplexOff Determine and set two ‑ sided printing for all print jobs that specify Recycled as the paper type. Glossy Loading DuplexOff D...

Use To Custom [x] Loading DuplexOff Determine and set two ‑ sided printing for all print jobs that specify Custom [x] as the paper type. Note: Custom [x] Loading is available only when the custom type is supported. Notes: • Duplex sets the printer default to two ‑ sided printing for every print job ...

Use To Portrait Width 3–8.5 inches76–216 mm Set the width for portrait orientation. Notes: • If the width exceeds the maximum, then the printer uses themaximum width allowed. • 8.5 inches is the US factory default setting. You can increase thewidth in 0.01 ‑ inch increments. • 216 mm is the internat...

Use To Print Fonts PCL FontsPostScript Fonts Print a report in English of all the fonts available for the printer language currentlyset in the printer. Note: A separate list is available for PCL and PostScript emulations. Each emulation report contains print samples and information about the availab...

Network Card menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > Network Card • Network/Ports > Network [x] > Network [x] Setup > Network Card Use To View Card Status ConnectedDisconnected View the connection s...

Use To Enable BOOTP OnOff Specify the BOOTP address assignment setting. Note: On is the factory default setting. Enable AutoIP YesNo Specify the Zero Configuration Networking setting. Note: Yes is the factory default setting. Enable FTP/TFTP YesNo Send files to the printer using the built ‑ in FTP s...

Use To Set Hostname Set the host name. Note: These settings can be changed only from the Embedded Web Server. View Address View Router Address Enable DHCPv6 OnOff Enable DHCPv6 in the printer. Note: On is the factory default setting. Wireless menu Note: This menu is available only in printers connec...

AppleTalk menu Note: This menu is available only in printer models connected to a wired network or when an optional network card is installed. To access the menu, navigate to any of the following: • Network/Ports > Standard Network > Standard Network Setup > AppleTalk • Network/Ports > N...

Use To NPA Mode OnOffAuto Set the printer to perform the special processing required for bidirectionalcommunication following the conventions defined by the NPA protocol. Notes: • Auto is the factory default setting. Auto sets the printer to examine data,determine the format, and then process it app...

Use To SMTP Timeout 5–30 Specify the amount of time in seconds before the server stops trying tosend an e ‑ mail. Note: 30 seconds is the factory default setting. Reply Address Specify a reply address of up to 128 characters in the e-mail sent by theprinter. Use SSL DisabledNegotiateRequired Set the...

Use To Confidential Job Expiration Off1 hour4 hours24 hours1 week Limit the amount of time a confidential print job stays in the printer before it is deleted. Notes: • If the “Confidential Job Expiration” setting is changed while confidential print jobsreside in the printer RAM or printer hard disk,...

Use To Automatic Method Single passMultiple pass Mark all disk space used by a previous print job. This method does not permit the filesystem to reuse this space until it has been cleared. Notes: • “Single pass” is the factory default setting. • Only automatic wiping enables users to erase temporary...

Use To Time Zone [list of time zones] Select the time zone. Note: GMT is the factory default setting. Automatically observe DST OnOff Set the printer to use the applicable daylight saving time (DST) start and end timesassociated with the printer Time Zone setting. Note: On is the factory default set...

Setup menu Use To Printer Language PCL EmulationPS Emulation Set the default printer language. Notes: • PS Emulation is the factory default setting. PS Emulation usesa PS interpreter for processing print jobs. • PCL Emulation uses a PCL interpreter for processing printjobs. • Setting a printer langu...

Flash Drive menu Use To Copies 1–999 Specify a default number of copies for each print job. Note: 1 is the factory default setting. Paper Source Tray [x]Multipurpose FeederManual PaperManual Envelope Set a default paper source for all print jobs. Note: Tray 1 is the factory default setting. Color Co...

Finishing menu Use To Sides (Duplex) 1 sided2 sided Specify whether two ‑ sided (duplex) printing is set as the default for all print jobs. Notes: • “1 sided” is the factory default setting. • You can set two ‑ sided printing from the printer software. For Windows users: Click File > Print , and ...

Use To Paper Saver Off2 ‑ Up 3 ‑ Up 4 ‑ Up 6 ‑ Up 9 ‑ Up 12 ‑ Up 16 ‑ Up Print multiple pages on a single sheet of paper. Notes: • Off is the factory default setting. • When the number of pages per sheet is selected, each page is scaled so thatthe number of pages you want can be displayed on the she...

Use To Spot Color Replacement Assign specific CMYK values to named spot colors. Note: This menu is available only in the Embedded Web Server. Color Adjust Initiate a recalibration of color conversion tables and allow the printer to makeadjustments for color variations in output. Notes: • Adjusting c...

Use To Font Priority ResidentFlash/Disk Establish the font search order. Notes: • Resident is the factory default setting. • This menu item appears only when a formatted, non ‑ defective flash memory option card or printer hard disk is installed. • Make sure the flash memory option or printer hard d...

HTML menu Use To Font Name Albertus MTAntique OliveApple ChanceryArial MTAvant GardeBodoniBookmanChicagoClarendonCooper BlackCopperplateCoronetCourierEurostileGaramondGenevaGill SansGoudyHelveticaHoefler TextIntl CG TimesIntl CourierIntl Univers Joanna MTLetter GothicLubalin GraphMarigoldMonaLisa Re...

Use To Margin Size 8–255 mm Set the page margin for HTML documents. Notes: • 19 mm is the factory default setting. • Margin size can be increased in 1 ‑ mm increments. Backgrounds Do Not PrintPrint Specify whether to print backgrounds on HTML documents. Note: Print is the factory default setting. Im...

Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impacton the environment. We design with the environment in mind, engineer our packaging to reduce materials, and providecollection and recycling programs. ...

Avoid paper jams Correctly set the paper type and size to avoid paper jams. For more information, see “Avoiding jams” on page 141 . Saving energy Using Eco ‑ Mode Use Eco ‑ Mode to quickly select one or more ways to reduce your printer's environmental impact. 1 From the printer control panel, naviga...

Use To On Reduce printer noise. Notes: • Print jobs process at a reduced speed. • Printer engine motors do not start until a documentis ready to print. There is a short delay before thefirst page is printed. • The alarm control and cartridge alarm sounds areturned off. • The printer will ignore the ...

Using Hibernate mode Hibernate is an ultra ‑ low ‑ power operating mode. When operating in Hibernate mode, all other systems and devices are powered down safely. Notes: • Make sure to wake the printer from Hibernate mode before sending a print job. A hard reset or a long press ofthe Sleep button wak...

Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as foursets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Gene...

Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as foursets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Gene...

Returning Lexmark cartridges for reuse or recycling Lexmark Cartridge Collection Program diverts millions of Lexmark cartridges from landfills annually by making it botheasy and free for Lexmark customers to return used cartridges to Lexmark for reuse or recycling. One hundred percentof the empty ca...

Securing the printer Using the security lock feature The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers inthe location shown to secure the printer in place. Statement of Volatility Your printer contains various types of memory that can ...

Erasing volatile memory The volatile memory (RAM) installed in your printer requires a power source to retain information. To erase the buffereddata, simply turn off the printer. Erasing non ‑ volatile memory Erase individual settings, device and network settings, security settings, and embedded sol...

Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance periodically, or to replace parts and supplies, may cause damage to your printer. Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: Damage to...

• If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Device Status > More Details . Estimated number of remaining pages The estimated number of remaining pages is based on the recent printing history of the printer. Its accuracy mayvary significan...

Return program cartridges Item United States and Canada European Union (EU), European Economic Area (EEA), and Switzerland Africa, Middle East, Central Eastern Europe (Non ‑ EU), Commonwealth of Independent States (CIS), Asia Pacific, and Latin America Return program toner cartridges Black 701K 702K...

Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until youare ready to use them. Do not expose supplies to: • Direct sunlight • Temperatures above 35°C (95°F) • High humidity above 80% • Salty air • Corrosive gases • ...

8 Insert the right side cover. 9 Close the top door. 10 Close the front door. Replacing a black and color imaging kit 1 Open the front door. Maintaining the printer 119

Replacing toner cartridges Warning—Potential Damage: Damage caused by use of a non ‑ Lexmark toner cartridge is not covered under warranty. Note: Reduced print quality may result from using non ‑ Lexmark toner cartridges. 1 Slide the release latch on the right side of the printer, and then open the ...

Replacing a developer unit Replace the developer unit when a print quality defect occurs or when damage occurs to the printer. 1 Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touch...

Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damag...

Managing the printer Finding advanced networking and administrator information This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced systemsupport tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Secur...

Clearing jams Avoiding jams Load paper properly • Make sure paper lies flat in the tray. Correct loading of paper Incorrect loading of paper • Do not remove a tray while the printer is printing. • Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load...

• Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightlyagainst the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use recommen...

2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 3 Close the front door. 4 From the printer control panel, touch to clear the message and continue printing. For non ‑ touch ‑ screen printer models, select Next > Clear the ...

[x] ‑ page jam, clear manual feeder. 1 Pull out the standard 250-sheet tray (Tray 1) and manual feeder. 2 Grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 3 Insert the tray. 4 From the printer control panel, touch to clear the message...

Troubleshooting Understanding the printer messages Adjusting color Wait for the process to complete. Change [paper source] to [custom type name] Try one or more of the following: • Load the correct size and type of paper in the tray, and then select Finished changing paper on the printer control pan...

Incorrect paper size, open [paper source] [34] Note: The paper source can be a tray or a feeder. Try one or more of the following: • Load the correct size of paper in the paper source. • From the printer control panel, select Continue to clear the message and print using a different paper source. Fo...

Insufficient memory, some held jobs will not be restored [37] Try one or more of the following: • From the printer control panel, select Continue to clear the message. For non-touch-screen printer models, press to confirm. • Delete other held jobs to free up additional printer memory. Load [paper so...

Load [paper source] with [paper type] [paper size] Try one or more of the following: • Load the tray or feeder with the correct size and type of paper. • To use the tray or feeder with the correct paper size and type, select Finished loading paper on the printer control panel. For non ‑ touch ‑ scre...

Not enough free space in flash memory for resources [52] Try one or more of the following: • From the printer control panel, select Continue to clear the message and continue printing. For non ‑ touch ‑ screen printer models, press to confirm. • Delete fonts, macros, and other data stored in the fla...

Reinstall missing or unresponsive [color] cartridge [31.xy] Try one or more of the following: • Install the missing toner cartridge. For more information, see the “Replacing supplies” section of the User’s Guide . • Remove the unresponsive cartridge, and then reinstall it. Note: If the message appea...

Replace missing [color] cartridge [31.xy] Install the indicated toner cartridge to clear the message. For more information, see the “Replacing supplies” sectionof the User’s Guide . Replace missing [type] imaging kit [31.xy] Note: The type can be a black imaging kit, or a black and color imaging kit...

Some held jobs were not restored From the printer control panel, select Continue to clear the message. For non ‑ touch ‑ screen printer models, press to confirm. Note: Held jobs that are not restored remain in the printer hard disk and are inaccessible. Standard network software error [54] Try one o...

Too many trays attached [58] 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. 3 Remove the extra trays. 4 Connect the power cord to a properly grounded electrical outlet. 5 Turn the printer back on. Unformatted flash detected [53] Try one or more of the following: • From t...

Solving printer problems Basic printer problems The printer is not responding Action Yes No Step 1 Make sure the printer is turned on. Is the printer turned on? Go to step 2. Turn on the printer. Step 2 Check if the printer is in Sleep mode or Hibernate mode. Is the printer in Sleep mode or Hibernat...

Printer display is blank Action Yes No Step 1 Press the Sleep button on the printer control panel. Does Ready appear on the printer display? The problem is solved. Go to step 2. Step 2 Turn off the printer, then wait for about 10 seconds, and then turn theprinter back on. Do Please wait and Ready ap...

Cannot detect internal option Action Yes No Step 1 Turn off the printer, then wait for about 10 seconds, and then turn on theprinter. Does the internal option operate correctly? The problem is solved. Go to step 2. Step 2 Check if the internal option is properly installed in the controller board. a ...

Tray problems Action Yes No Step 1 a Pull out the tray, and then do one or more of the following: • Check for paper jams or misfeeds. • Check if the paper size indicators on the paper guides are alignedwith the paper size indicators on the tray. • If you are printing on custom ‑ size paper, then mak...

Paper feed problems Jammed pages are not reprinted Action Yes No a Turn on jam recovery. 1 From the printer control panel, navigate to: Settings > General Settings > Print Recovery > Jam Recovery 2 Select On or Auto . 3 Depending on your printer model, press or touch Submit . b Resend the p...

Paper jam message remains after jam is cleared Action Yes No a Do either of the following: • For touch ‑ screen printer models, touch or Done . • For non ‑ touch ‑ screen printer models, select Next > > Clear the jam, press OK > . b Follow the instructions on the printer display. Does the p...

Solving print problems Printing problems Incorrect characters print Action Yes No Step 1 Make sure the printer is not in Hex Trace mode. Note: If Ready Hex appears on the printer display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode. Is the printer in Hex Trace mo...

Print jobs do not print Action Yes No Step 1 a From the document you are trying to print, open the Print dialog andcheck if you have selected the correct printer. Note: If the printer is not the default printer, then you must select the printer for each document that you want to print. b Resend the ...

Print job takes longer than expected Action Yes No Step 1 Change the environmental settings of the printer. a From the printer control panel, navigate to: Settings > General Settings b Select Eco ‑ Mode or Quiet Mode , and then select Off . Note: Disabling Eco-Mode or Quiet Mode may increase the ...

Repeating defects appear on prints ) ) ) Action Yes No Step 1 Measure the distance between the defects. Check for a distance between the defects that equals: • 25.1 mm (0.98 in.) • 29.8 mm (1.17 in.) • 43.9 mm (1.72 in.) • 45.5 mm (1.79 in.) • 94.2 mm (3.70 in.) Is the distance between defects equal...

Action Yes No Step 1 a Open the trays, and then check if they contain paper of the same sizeand type. • Check if the paper guides are in the correct positions for the sizeof the paper loaded in each tray. • Check if the paper size indicators on the paper guides are alignedwith the paper size indicat...

Print quality problems Characters have jagged or uneven edges Action Yes No Step 1 a Print a font sample list to check if the fonts you are using are supportedby the printer. 1 From the printer control panel, navigate to any of the following: • > Reports > Print Fonts • Settings > Reports &...

Action Yes No Step 2 From the printer control panel, set the paper size and type in the Papermenu to match the paper loaded in the tray. Does the paper size match the paper loaded in the tray? Go to step 3. Do one or more of thefollowing: • From the printercontrol panel,change the papersize to match...

Action Yes No Step 1 Reduce the toner darkness. a From the Quality menu on the printer control panel, reduce the tonerdensity. Note: 4 is the factory default setting. b Resend the print job. Did the gray background disappear? The problem is solved. Go to step 2. Step 2 a Remove, and then reinstall t...

Action Yes No Step 3 a Remove, and then reinstall the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to lightmay cause print quality problems. Warning—Potential Damage: Do not touch the underside of the imaging kit. Th...

Action Yes No Step 3 a Depending on your operating system, specify the paper size fromPrinting Preferences or from the Print dialog. b Resend the print job. Are the margins correct? The problem is solved. Contact customer support . Paper curl Action Yes No Step 1 Move the width and length guides in ...

Print is too dark Action Yes No Step 1 a From the Quality menu on the printer control panel, select Color Adjust . b Resend the print job. Is the print still too dark? Go to step 2. The problem is solved. Step 2 a From the Quality menu on the printer control panel, reduce the tonerdarkness. Note: 4 ...

Action Yes No Step 6 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Is the print still too dark? Go to step 7. The problem is solved. Step 7 Replace the imaging kit, and then resend t...

Action Yes No Step 4 a Depending on your operating system, specify the paper type, texture,and weight from Printing Preferences or from the Print dialog. b Resend the print job. Is the print still too light? Go to step 5. The problem is solved. Step 5 Make sure that the paper has no texture or rough...

Action Yes No Step 2 From the printer control panel, set the paper size and type in the Papermenu to match the paper loaded in the tray. Is the tray set to the size and type of the paper loaded in the tray? Go to step 3. Do one or more of thefollowing: • Specify the papersize from the traysettings t...

Action Yes No Step 1 a Check if there is packing material left on the imaging kit. 1 Remove the imaging kit. 2 Check if the packing material is properly removed from the imagingkit. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to...

Action Yes No Step 2 Replace the imaging kit, and then resend the print job. Is the printer printing solid black pages? Contact customer support . The problem is solved. Shadow images appear on prints A B C DA B C D A B C DA B C D Leading edge Trailing edge Action Yes No Step 1 Check if the paper lo...

Skewed print ) ) ABCDE ABCDE ABCDE Action Yes No Step 1 a Move the width and length guides in the tray to the correct positionsfor the size of the paper loaded. b Resend the print job. Is the print still skewed? Go to step 2. The problem is solved. Step 2 a Check if you are printing on a paper that ...

Action Yes No Step 2 From the printer control panel, set the paper type and weight in the Papermenu to match the paper loaded in the tray. Do the paper type and weight match the paper in the tray? Go to step 3. Do one or more of thefollowing: • Specify the papertype and weightfrom the traysettings t...

Transparency print quality is poor Action Yes No Step 1 From the printer control panel, set the paper type in the Paper menu tomatch the paper loaded in the tray. Is the paper type for the tray set to Transparency? Go to step 2. Set the paper type toTransparency. Step 2 a Check if you are using a re...

Toner rubs off Leading edge Trailing edge ABC DEF Action Yes No Step 1 From the Paper menu on the printer control panel, check the paper typeand weight. Do the paper type and texture match the paper loaded in the tray? Go to step 2. Specify the paper typeand weight from thetray settings to matchthe ...

Action Yes No Step 3 Check if you are using a recommended type of paper. a Load paper source with a recommended type of paper. b Resend the print job. Do vertical voids appear on prints? Go to step 4. The problem is solved. Step 4 a Remove, and then reinstall the imaging kit. Warning—Potential Damag...

Color quality problems FAQ about color printing What is RGB color? Red, green, and blue light can be added together in various amounts to produce a large range of colors observed innature. For example, red and green can be combined to create yellow. Televisions and computer monitors createcolors in ...

To access a detailed Color Samples set from the Embedded Web Server, do the following: 1 Open a Web browser, and then type the printer IP address in the address field. Note: If you do not know the IP address or printer name, then you can: • View the information on the printer home screen, or in the ...

The color of the print does not match the color of the original file Note: The color conversion tables used in Auto Color Correction mode generally approximate the colors of a standard computer monitor. However, because of technology differences that exist between printers and monitors,there are man...

Contacting customer support When you contact customer support, describe the problem you are experiencing, the printer control panel lightsequence, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and serial number. For more information...

Notices Product information Product name: Lexmark CS410n and CS410dn Machine type: 5027 Model(s): 410, 430 Edition notice June 2013 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS ...

Trademarks Lexmark, Lexmark with diamond design, and MarkVision are trademarks of Lexmark International, Inc., registered inthe United States and/or other countries. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries. PCL® is a registered trademark of the H...

1-meter average sound pressure, dBA Ready 16 dBA Values are subject to change. See www.lexmark.com for current values. Waste from Electrical and Electronic Equipment (WEEE) directive The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the Europe...

ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to complywith Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark. Temperature information Ambient operating temperature 15.6 to 32.2°C ...

DANGER - Invisible laser radiation when cartridges are removed and interlock defeated. Avoid exposure to laser beam.PERIGO - Radiação a laser invisível será liberada se os cartuchos forem removidos e o lacre rompido. Evite a exposição aos feixes de laser. Opasnost - Nevidljivo lasersko zra č enje ka...

Sleep Mode This product is designed with an energy-saving mode called Sleep Mode . The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this productis not used for a specified period of time, called the Sleep M...

European Community (EC) directives conformity This product is in conformity with the protection requirements of EC Council directives 2004/108/EC, 2006/95/EC and2009/125/EC on the approximation and harmonization of the laws of the Member States relating to electromagneticcompatibility, safety of ele...

Industry Canada (Canada) Cet appareil est conforme à la norme RSS-210 d'Industry Canada. Son fonctionnement est soumis aux deux conditionssuivantes : (1) cet appareil ne doit pas provoquer d'interférences et (2) il doit accepter toute interférence reçue, y compris cellesrisquant d'altérer son foncti...

Malti Bil-pre ż enti, Lexmark International, Inc., jiddikjara li dan il-prodott huwa konformi mal- ħ ti ġ ijiet essenzjali u ma dispo ż izzjonijiet o ħ rajn relevanti li jinsabu fid-Direttiva 1999/5/KE. Nederlands Hierbij verklaart Lexmark International, Inc. dat het toestel dit product in overeenst...

STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER PRINTERS Lexmark International, Inc., Lexington, KY This limited warranty applies to the United States and Canada. For customers outside the U.S., refer to the country-specific warranty in...

Additional rights Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusion or limitationof incidental or consequential damages, so the limitations or exclusions contained above may not apply to you. This limited warranty gives you specific legal right...

Index Numerics 250 ‑ sheet tray loading 35 550 ‑ sheet tray installing 23loading 35 650 ‑ sheet duo tray installing 23loading 35, 37 Symbols [Color] cartridge low [88.xy] 153[Color] cartridge nearly low[88.xy] 153[Color] cartridge very low, [x]estimated pages remain[88.xy] 153[Type] imaging kit low ...