Page 7 - Safety information
Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of proce...
Page 9 - Learning about the printer; Finding information about the printer
Learning about the printer Finding information about the printer What are you looking for? Find it here Initial setup instructions: • Connecting the printer • Installing the printer software Setup documentation—The setup documentation camewith the printer and is also available at http://support.lexm...
Page 10 - Selecting a location for the printer
What are you looking for? Find it here The latest supplemental information, updates, and customersupport: • Documentation • Driver downloads • Live chat support • E ‑ mail support • Voice support Lexmark support Web site— http://support.lexmark.com Note: Select your country or region, and then selec...
Page 12 - Printer configurations; Basic model
Printer configurations Basic model 2 3 5 1 6 7 8 4 10 9 1 Automatic document feeder (ADF) 2 ADF tray 3 ADF bin 4 4 ‑ bin mailbox 5 Standard bin 6 Multipurpose feeder 7 Standard 550-sheet tray 8 2100-sheet tray 9 Caster base 10 Printer control panel Learning about the printer 12
Page 13 - Configured model; Understanding the basic functions of the scanner
Configured model CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options. If you purchased amultifunction printer (MFP) that scans, copies, and faxes, then you may nee...
Page 14 - Using the ADF and scanner glass; Using the ADF
• Send a fax to multiple fax destinations at the same time. • Scan documents and send them to your computer, an e-mail address, a flash drive, or an FTP destination. • Scan documents and send them to another printer (PDF through an FTP). Using the ADF and scanner glass Automatic document feeder (ADF...
Page 15 - Understanding the printer control panel; Using the printer control panel
Understanding the printer control panel Using the printer control panel 1 @ ! . 2 A B C 3 D E F 4 G H I 5 J K L 6 M N O 7 P Q R S 8 T U V 9 W X Y Z * 0 # C 1 2 3 8 7 6 4 5 Use the To 1 Display • View the printer status and messages. • Set up and operate the printer. 2 Home button Go to the home scre...
Page 16 - Understanding the home screen
Indicator light Printer status Blinking red The printer requires user intervention. Sleep button light Printer status Off The printer is off, idle or in Ready state. Solid amber The printer is in Sleep mode. Blinking amber The printer is entering or waking from Hibernate mode. Blinking amber for 0.1...
Page 17 - Features
Touch To 9 Bookmarks Create, organize, and save a set of bookmarks (URL) into a tree view of folders and file links. Note: The tree view supports only bookmarks created from this function, and not from any other application. 10 USB Drive View, select, print, scan, or e ‑ mail photos and documents fr...
Page 18 - Using the touch-screen buttons; Other touch-screen buttons
Feature Description Printer IP address Example: 123.123.123.123 The IP address of your network printer is located at the upper left corner of thehome screen and appears as four sets of numbers separated by periods. You canuse the IP address when accessing the Embedded Web Server so you can view andr...
Page 20 - Setting up and using the home screen applications; Finding the IP address of the printer; For Windows users; In Windows 8; In Windows 7 or earlier
Setting up and using the home screen applications Notes: • Your home screen may vary depending on your home screen customization settings, administrative setup, andactive embedded applications. • There may be additional solutions and applications available for purchase. For more information, visit w...
Page 21 - For Macintosh users; Accessing the Embedded Web Server
3 Look for IP Address . The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. For Macintosh users Note: This is applicable only in Mac OS X version 10.5 or later. 1 From the Apple menu, navigate to: System Preferences > Network 2 Click Ethernet , Wi ‑ Fi , ...
Page 22 - Understanding the different applications; Activating the home screen applications; Finding information about the home screen applications; Setting up Forms and Favorites
Understanding the different applications Use To Card Copy Scan and print both sides of a card on a single page. For more information, see “Setting up Card Copy” on page 23 . Fax Scan a document, and then send it to a fax number. For more information, see “Faxing” on page 125 . Forms and Favorites Qu...
Page 23 - Setting up Card Copy
Use To Streamline work processes by letting you quickly find and print frequently used online forms directlyfrom the printer home screen. Note: The printer must have permission to access the network folder, FTP site, or Web site where the bookmark is stored. From the computer where the bookmark is s...
Page 24 - Using MyShortcut; Setting up Multi Send
3 Change the default scanning options, if necessary. • Default tray —Select the default tray to be used for printing scan images. • Default number of copies —Specify the number of copies that should automatically print when the application is used. • Default contrast setting —Specify a setting to in...
Page 25 - Setting up Scan to Network
1 Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer home screen. The printer IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. 2 Click Settings > Apps > Apps Management > Mu...
Page 28 - Additional printer setup; Installing internal options; Available internal options; Accessing the controller board
Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electrical outlet before continui...
Page 32 - Installing a memory card
7 Close the access cover. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electrical outlet before continuing...
Page 33 - Installing an optional card
3 Align the notch (1) on the memory card with the ridge (2) on the connector. 1 2 4 Push the memory card straight into the connector, and then push the card toward the controller board wall untilit clicks into place. 5 Reattach the controller board shield, and then the controller board access cover....
Page 35 - Installing an Internal Solutions Port
Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flushed against the controller board. 5 Close the controller board access door. Note: When the printer software an...
Page 40 - Installing a printer hard disk
11 Connect the ISP solution interface cable into the receptacle of the controller board. Note: The plugs and receptacles are color-coded. Installing a printer hard disk Note: This task requires a flat ‑ head screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing o...
Page 45 - Removing a printer hard disk
Removing a printer hard disk Note: This task requires a flat ‑ head screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the elect...
Page 47 - Installing hardware options; Order of installation
Installing hardware options Order of installation CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use eit...
Page 50 - Attaching cables
1 2 Note: When the printer software and any optional trays are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more information, see “Updating available options in the printer driver” on page 53 . To uninstall the optional trays, s...
Page 52 - Organizing cables; Setting up the printer software; Installing the printer software
Organizing cables Attach the Ethernet cable and power cord, and then neatly tuck the cables in the channels at the back of the printer. Setting up the printer software Installing the printer software Notes: • If you installed the printer software on the computer before but need to reinstall the soft...
Page 53 - Updating available options in the printer driver
In Windows 8 From the Search charm, type run , and then navigate to: Apps list > Run > type D:\setup.exe > OK . In Windows 7 or earlier a Click , or click Start and then click Run . b In the Start Search or Run dialog, type D:\setup.exe . c Press Enter , or click OK . Note: D is the letter ...
Page 54 - Networking; Preparing to set up the printer on an Ethernet network
5 Do either of the following: • Click Update Now ‑ Ask Printer . • Under Configuration Options, manually add any installed hardware options. 6 Click Apply . For Macintosh users 1 From the Apple menu, navigate to either of the following: • System Preferences > Print & Scan > select your pri...
Page 55 - Installing the printer on an Ethernet network
Installing the printer on an Ethernet network For Windows users 1 Obtain a copy of the software installer package. • From the Software and Documentation CD that came with your printer. • From our Web site:Go to www.lexmark.com , and then navigate to: SUPPORT & DOWNLOADS > select your printer ...
Page 56 - Preparing to set up the printer on a wireless network
3 Install the printer driver on the computer. a Insert the Software and Documentation CD, and then double ‑ click the installer package for the printer. b Follow the instructions on the computer screen. c Select a destination, and then click Continue . d From the Easy Install screen, click Install ....
Page 57 - Connecting the printer using the Wireless Setup Wizard
• Security Method —There are four basic options for Security Method: – WEP keyIf your network uses more than one WEP key, then enter up to four in the provided spaces. Select the keycurrently in use on the network by selecting the default WEP transmit key. – WPA or WPA2 preshared key or passphraseWP...
Page 58 - Connecting the printer to a wireless network using Wi; Using the Push Button Configuration method
Use To Search for networks Show available wireless connections. Note: This menu item shows all broadcast secured or unsecured SSIDs. Enter a network name Manually type the SSID. Note: Make sure to type the correct SSID. Wi ‑ Fi Protected Setup Connect the printer to a wireless network using Wi ‑ Fi ...
Page 61 - Setting up serial printing
Notes: – Make sure AppleTalk is activated on your printer. – This feature is supported only in Mac OS X version 10.5. a From the Apple menu, navigate to: System Preferences > Print & Fax b Click + , and then navigate to: AppleTalk > select the printer > Add Setting up serial printing Us...
Page 62 - Verifying printer setup
d Follow the instructions on the computer screen. e Select Advanced , and then click Continue . f From the Configure Printer Connection dialog, select a port. g If the port is not in the list, then click Refresh , or navigate to: Add port > select a port type > enter the necessary information ...
Page 63 - Printing a menu settings page; Printing a network setup page
Printing a menu settings page From the home screen, navigate to: > Reports > Menu Settings Page Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connection. This pagealso provides important information that aids networ...
Page 64 - Loading paper and specialty media; Setting the paper size and type
Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information,see “Avoiding jams” on page 274 and “Storing paper” on page 94 . Setting the paper size and type From the home screen navigate to: > Paper Menu &...
Page 74 - sheet tray
7 Insert the tray. 8 From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded inthe tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems. Loading the 2100 ‑ sheet tray CAUTION—POTENTIAL INJURY: To reduce t...
Page 76 - Loading A4
c Remove the A5 length guide from its holder. 1 2 d Insert the A5 length guide into its designated slot. Note: Press the A5 length guide until it clicks into place. Loading A4 ‑ , letter ‑ , legal ‑ , oficio ‑ , and folio ‑ size paper a Pull up and slide the width guide to the correct position for t...
Page 81 - Loading the multipurpose feeder
6 From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded. Note: Set the correct paper size and type to avoid paper jams and print quality problems. Loading the multipurpose feeder 1 Pull down the multipurpose feeder door. Note: Do not load or close th...
Page 87 - Linking and unlinking trays; Creating a custom name for a paper type; Using the Embedded Web Server
Warning—Potential Damage: Overfilling the feeder can cause paper jams. 6 For custom- or universal-size paper, adjust the width guides to lightly touch the sides of the stack. 7 From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in thetray. Note: S...
Page 88 - Assigning a custom paper type
3 Select a custom name, and then type a custom paper type name. 4 Click Submit . 5 Click Custom Types , and then verify if the new custom paper type name has replaced the custom name. Using the printer control panel 1 From the home screen, navigate to: > Paper Menu > Custom Names 2 Select a cu...
Page 89 - Paper and specialty media guide; Using specialty media; Tips on using card stock
Paper and specialty media guide Notes: • Make sure the paper size, type, and weight are set correctly on the computer or printer control panel. • Flex, fan, and straighten specialty media before loading them. • The printer may print at a reduced speed to prevent damage to the fuser. • For more infor...
Page 90 - Tips on using labels; Tips on using letterhead
– Have bent corners. – Have rough, cockle, or laid finishes. • Adjust the width guides to fit the width of the envelopes. • Before loading the envelopes on the tray, flex the stack of envelopes back and forth to loosen them, andthen fan them. Straighten the edges on a level surface. Note: A combinat...
Page 91 - Tips on using transparencies; Paper guidelines; Paper characteristics; Weight
Tips on using transparencies • From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match thetransparencies loaded in the tray. • Print a test page on the transparencies being considered for use before buying large quantities. • Use transparencies design...
Page 92 - Selecting paper
Grain direction Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long , running the length of the paper, or grain short , running the width of the paper. For 60–176 g/m 2 (16–47 ‑ lb) paper, grain long paper is recommended. Fiber content Most high ‑ qualit...
Page 93 - Unacceptable paper examples
• Thickness (impacts how much can be loaded into a tray) • Surface roughness (measured in Sheffield units, impacts print clarity and how well toner fuses to the paper) • Surface friction (determines how easily sheets can be separated) • Grain and formation (impacts curling, which also influences the...
Page 94 - Storing paper; Supported paper sizes, types, and weights; Paper sizes supported by the printer
For more information about Lexmark, visit www.lexmark.com . General sustainability-related information can be found at the Environmental Sustainability link. Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: • For best results, store paper where the temper...
Page 96 - Paper types and weights supported by the printer; Paper sizes, types, and weights supported by the output options; Supported paper sizes
Paper types and weights supported by the printer The printer engine supports 60–176 ‑ g/m 2 (16–47 ‑ lb) paper weights. Note: Labels, transparencies, envelopes, and card stock always print at reduced speed. Paper type 550 ‑ sheet tray 2100 ‑ sheet tray Multipurposefeeder Duplex ADF Scanner glass Pap...
Page 97 - Supported paper types and weights
Paper size 4 ‑ bin mailbox Offset stacker Staple finisher Staple, hole punch finisher Statement 2 2 Universal 4 3,4 1 The finisher staples the paper if it is loaded long edge first. 2 The finisher stacks the paper but does not staple or punch holes in it. 3 The finisher stacks and staples the paper ...
Page 99 - Printing; Printing forms and a document; Printing forms; Printing a document; Adjusting toner darkness
Printing Printing forms and a document Printing forms Use the Forms and Favorites application to quickly and easily access frequently used forms or other information thatis regularly printed. Before you can use this application, first set it up on the printer. For more information, see “Setting up F...
Page 100 - Printing from a flash drive or mobile device; Printing from a flash drive
Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbersseparated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Print Settings > Quali...
Page 101 - Supported flash drives and file types
• If you insert the flash drive when the printer requires attention, such as when a jam has occurred, then theprinter ignores the flash drive. • If you insert the flash drive while the printer is processing other print jobs, then Busy appears on the printer display. After these print jobs are proces...
Page 102 - Printing from a mobile device; Printing confidential and other held jobs; Storing print jobs in the printer
Recommended flash drives File type • Lexar JumpDrive FireFly (512MB and 1GB) • SanDisk Cruzer Micro (512MB and 1GB) • Sony Micro Vault Classic (512MB and 1GB) Documents: • .pdf • .xps Images: • .dcx • .gif • .jpeg or .jpg • .bmp • .pcx • .tiff or .tif • .png • .fls Printing from a mobile device To d...
Page 104 - Modifying confidential print settings; Printing information pages; Printing a font sample list; Canceling a print job; Canceling a print job from the printer control panel
Modifying confidential print settings Note: This feature is available only in network printers or printers connected to print servers. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu...
Page 105 - Canceling a print job from the computer
Canceling a print job from the computer For Windows users 1 Open the printers folder. In Windows 8 From the Search charm, type run , and then navigate to: Apps list > Run > type control printers > OK In Windows 7 or earlier a Click or click Start , and then click Run . b In the Start Search...
Page 106 - Copying; Making copies; Making a quick copy; Copying using the ADF
Copying Automatic document feeder (ADF) Scanner glass ABC Use the ADF for multiple ‑ page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazineclippings). Making copies Making a quick copy 1 Load an ...
Page 107 - Copying using the scanner glass; Copying photos; Copying on transparencies
3 From the home screen, navigate to: Copy > specify the copy settings > Copy It Copying using the scanner glass 1 Place an original document facedown on the scanner glass in the upper left corner. 2 From the home screen, navigate to: Copy > specify the copy settings > Copy It If you have...
Page 108 - Copying on letterhead; Creating a copy shortcut using the printer control panel
3 Navigate to: Copy to > select the tray that contains transparencies > Copy It If there are no trays that contain transparencies, then navigate to: Manual Feeder > > select the size of the transparencies > > Transparency > 4 Load transparencies into the multipurpose feeder, and...
Page 109 - Customizing copy settings; Copying to a different size; Example 1: Copying on mixed paper sizes
Customizing copy settings Copying to a different size 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazineclippings) into the ADF tray...
Page 110 - Example 2: Copying on a single paper size; Copying on both sides of the paper (duplexing)
Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazineclippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tr...
Page 112 - Collating copies; Placing separator sheets between copies
5 Touch . 6 Touch the button that best represents the content source of the document you are copying. • Color Laser —The original document was printed using a color laser printer. • Inkjet —The original document was printed using an inkjet printer. • Magazine —The original document is from a magazin...
Page 113 - Copying multiple pages onto a single sheet
3 From the home screen, navigate to: Copy > Advanced Options > Separator Sheets Note: Set Collate to “1,2,3 ‑ 1,2,3” to place separator sheets between copies. If Collate is set to “1,1,1 ‑ 2,2,2,” then the separator sheets are added to the end of the copy job. For more information, see “Collat...
Page 114 - Placing information on copies; Placing a header or footer on pages
For example: 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazineclippings) into the ADF tray. Place these items on the scanner glass....
Page 115 - Canceling a copy job; Canceling a copy job while the original document is in the ADF; Canceling a copy job while pages are being printed; Understanding the copy options; Copy from
Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazineclippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tr...
Page 116 - Scale
• If the paper type or size that you want to copy onto is not loaded in one of the trays, then touch Manual Feeder , and manually load the paper in the multipurpose feeder. • When “Copy to” is set to Auto Size Match, each copy matches the paper size of the original document. If a matchingpaper size ...
Page 118 - Setting up the printer to e-mail; Setting up the e-mail function; Configuring e
E-mailing Automatic document feeder (ADF) Scanner glass ABC Use the ADF for multiple ‑ page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazineclippings). Setting up the printer to e-mail Setting u...
Page 119 - Creating an e-mail shortcut; Creating an e-mail shortcut using the Embedded Web Server
Creating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbersseparated by periods, ...
Page 120 - Sending an e-mail using the printer control panel; Sending an e
E-mailing a document You can use the printer to e ‑ mail scanned documents to one or more recipients in a number of ways. You can type the e ‑ mail address, use a shortcut number, or use the address book. You can also use the Multi Send or MyShortcut application from the printer home screen. For mor...
Page 121 - Customizing e-mail settings; Adding e-mail subject and message information
Sending an e ‑ mail using the address book 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazineclippings) into the ADF tray. Place the...
Page 122 - Understanding the e-mail options; Subject
3 From the home screen, navigate to: E-mail > Recipient(s) > type the e ‑ mail address > Done > Send as 4 Touch the button that represents the file type you want to send. • PDF —Create a single file with multiple pages. • Secure PDF —Create an encrypted PDF file that protects the file co...
Page 125 - Setting up the printer to fax
Faxing Note: Fax capabilities may not be available on all printer models. Automatic document feeder (ADF) Scanner glass ABC Use the ADF for multiple ‑ page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such a...
Page 126 - Initial fax setup; Using the printer control panel for fax setup
Initial fax setup Many countries and regions require outgoing faxes to contain the following information in a margin at the top or bottomof each transmitted page, or on the first page of the transmission: fax name (identification of the business, other entity,or individual sending the message) and f...
Page 127 - Choosing a fax connection; Scenario 1: Standard telephone line; Setup 1: Printer is connected to a dedicated fax line
Choosing a fax connection Scenario 1: Standard telephone line Setup 1: Printer is connected to a dedicated fax line Faxing 127
Page 128 - Setup 2: Printer is sharing the line with an answering machine
To connect: 1 Connect one end of the telephone cable that came with the printer to the port of the printer. 2 Connect the other end of the telephone cable to an active analog wall jack. Tips for this setup: • You can set the printer to receive faxes automatically (Auto Answer On) or manually (Auto A...
Page 132 - Scenario 3: VoIP telephone service
To minimize interference between the two channels and ensure a quality connection, you need to install a DSL filterfor the analog devices (fax machine, telephone, answering machine) in your network. Interference causes noise andstatic on the telephone, failed and poor quality faxes for the printer, ...
Page 134 - Scenario 4: Digital telephone service through a cable provider; Setup 1: Printer is connected directly to a cable modem
Scenario 4: Digital telephone service through a cable provider Setup 1: Printer is connected directly to a cable modem 1 Connect one end of the telephone cable that came with your printer to the port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port ...
Page 138 - Connecting the printer to a wall jack in Germany; N F N
Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. TheF port is for telephones. N F N Faxing 138
Page 141 - Sending a fax; Sending a fax using the printer control panel
Setting the date and time You can set the date and time so that they are printed on every fax you send. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numberssepa...
Page 142 - Sending a fax using the computer; Sending a fax using a shortcut number
3 From the home screen, touch Fax . 4 Enter the fax number or a shortcut. Note: To add recipients, touch Next number , and then enter the recipient's telephone number or shortcut number, or search the address book. 5 Touch Fax It . Sending a fax using the computer The printer driver fax option lets ...
Page 144 - Changing the fax resolution
Creating shortcuts Creating a fax destination shortcut using the Embedded Web Server Assign a shortcut number to a single fax number or a group of fax numbers. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home sc...
Page 146 - Canceling an outgoing fax; Canceling a fax while the original documents are still scanning; Holding and forwarding faxes; Holding faxes
• If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Fax Settings > Analog Fax Setup > Block No Name Fax . Notes: • This option blocks all incoming faxes that have a private caller ID or have no fax name. • In the Banned Fax List ...
Page 147 - Forwarding a fax; Understanding the fax options; Resolution
3 From the Held Fax Mode menu, select one of the following: • Off • Always On • Manual • Scheduled 4 If you selected Scheduled, then continue with the following steps: a Click Fax Holding Schedule . b From the Action menu, select Hold faxes . c From the Time menu, select the time you want the held f...
Page 149 - Using the advanced options
Using the advanced options Select from the following settings: • Advanced Imaging —This adjusts the Background Removal, Color Balance, Color Dropout, Contrast, Mirror Image, Negative Image, Scan Edge to Edge, Shadow Detail, Sharpness, and Temperature settings before you fax thedocument. • Custom Job...
Page 150 - Using Scan to Network; Scanning to an FTP address; Creating shortcuts; Creating an FTP shortcut using the Embedded Web Server
Scanning Using Scan to Network Scan to Network lets you scan your documents to network destinations specified by your system support person. Afterthe destinations (shared network folders) have been established on the network, the setup process for the applicationinvolves installing and configuring t...
Page 151 - Creating an FTP shortcut using the printer control panel; Scanning to an FTP address using the printer control panel
Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbersseparated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Navigate to: Settings > Other Settings are...
Page 152 - Scanning to a computer or flash drive
Scanning to an FTP address using a shortcut number 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazineclippings) into the ADF tray. P...
Page 153 - Scanning to a computer using the Embedded Web Server
Automatic document feeder (ADF) Scanner glass Use the ADF for multiple ‑ page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazineclippings). The scanner lets you scan documents directly to a comput...
Page 154 - Setting up Scan to Computer; Scanning to a flash drive
Setting up Scan to Computer Notes: • This feature is supported only in Windows Vista or later. • Make sure that your computer and printer are connected to the same network. 1 Open the printers folder. In Windows 8 From the Search charm, type run , and then navigate to: Apps list > Run > type c...
Page 155 - Understanding the scan options
• The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 Insert the flash drive into the USB port on the front of the printer. Note: The USB Drive home screen appears. 4 Select the destination folder, and...
Page 158 - Menus list
Understanding the printer menus Menus list Paper Menu Reports Network/Ports Security Default SourcePaper Size/Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Custom NamesCustom Scan Sizes Custom Bin Names Universal Setup Bin Setup Menu Settings PageDevice Stat...
Page 159 - Paper menu; Default Source menu; Configure MP menu
Paper menu Default Source menu Use To Default Source Tray [x]Multipurpose FeederManual PaperManual Envelope Set a default paper source for all print jobs. Notes: • Tray 1 (standard tray) is the factory default setting. • From the Paper menu, set Configure MP to "Cassette" for MultipurposeFee...
Page 163 - Substitute Size menu; Paper Texture menu
Use To Default ADF Media Type Plain PaperCard StockTransparencyRecycledLabelsVinyl LabelsBondEnvelopeRough EnvelopeLetterheadPreprintedColored PaperLight PaperHeavy PaperRough/CottonCustom [x] Specify the media type being loaded in the ADF. Note: Plain Paper is the factory default setting. Note: Onl...
Page 165 - Paper Weight menu
Use To Heavy Texture SmoothNormalRough Specify the relative texture of the heavy paper loaded in a specific tray. Note: Normal is the factory default setting. Rough/Cotton Texture Rough Specify the relative texture of the rough or cotton paper loaded in a specific tray. Note: Rough is the factory de...
Page 167 - Paper Loading menu
Paper Loading menu Use To Card Stock Loading DuplexOff Determine and set two-sided printing for all print jobs with Card Stockas the paper type. Recycled Loading DuplexOff Determine and set two-sided printing for all print jobs with Recycledas the paper type. Labels Loading DuplexOff Determine and s...
Page 168 - Custom Types menu; Custom Names menu
Use To Custom [x] Loading DuplexOff Determine and set two-sided printing for all print jobs with Custom [x]as the paper type. Note: Custom [x] Loading is available only when the custom type is supported. Notes: • Off is the factory default setting for all Paper Loading menu selections. • Duplex sets...
Page 169 - Custom Scan Sizes menu; Custom Bin Names menu
Custom Scan Sizes menu Use To Custom Scan Size [x] Scan Size NameMedia Type ADF Media Type Plain PaperCard StockTransparencyRecycledLabelsVinyl LabelsBondEnvelopeRough EnveloopeLetterheadPreprintedColored PaperLight PaperHeavy PaperRough/CottonCustom Type [x] Width 1–8.5 inches (25–216 mm) Height 1–...
Page 170 - Universal Setup menu; Bin Setup menu
Universal Setup menu Use To Units of Measure InchesMillimeters Identify the units of measure. Notes: • Inches is the US factory default setting. • Millimeters is the international factory default setting. Portrait Width 3–8.5 inches76–216 mm Set the portrait width. Notes: • If the width exceeds the ...
Page 172 - Reports menu
Reports menu Reports menu Use To Menu Settings Page Print a report containing information about the paper loaded in trays, installedmemory, total page count, alarm settings, timeouts, printer control panellanguage, TCP/IP address, status of supplies, status of the network connection,and other inform...
Page 173 - Active NIC menu
Use To Print Directory Print a list of all the resources stored in an optional flash memory card or printerhard disk. Notes: • Job Buffer Size must be set to 100%. • Make sure the optional flash memory or printer hard disk is working andinstalled correctly. Asset Report Print a report containing ass...
Page 175 - Network Card menu
Reports menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > Reports • Network/Ports > Network [x] > Network [x] Setup > Reports Use To Print Setup Page Print a report containing information about the network pr...
Page 177 - IPv6 menu; Wireless menu
IPv6 menu To access the menu, navigate to any of the following: • Network/Ports menu > Standard Network > Standard Network Setup > IPv6 • Network/Ports menu > Network [x] > Network [x] Setup > IPv6 Note: This menu is available only in network printers or printers that are attached ...
Page 178 - AppleTalk menu
Use To Network Mode BSS Type InfrastructureAd hoc Specify the network mode. Notes: • Infrastructure is the factory default setting. This lets the printeraccess a network using an access point. • Ad hoc configures wireless connection directly between the printerand a computer. Compatibility 802.11b/g...
Page 179 - Standard USB menu
Standard USB menu Use To PCL SmartSwitch OnOff Set the printer to automatically switch to PCL emulation when a print job receivedthrough a USB port requires it, regardless of the default printer language. Notes: • On is the factory default setting. • When set to Off, the printer does not examine inc...
Page 185 - SMTP Setup menu
Use To Parity EvenOddNoneIgnore Set the parity for serial input and output data frames. Note: None is the factory default setting. Honor DSR OnOff Determine whether the printer uses the DSR Signal. Notes: • Off is the factory default setting. • DSR is a handshaking signal used by most serial cables....
Page 186 - Security menu; Edit Security Setups menu
Use To Device ‑ Initiated E ‑ mail NoneUse Device SMTP Credentials Specify what credentials will be used when communicating to the SMTPserver. Some SMTP servers require credentials to send an e-mail. Notes: • None is the factory default setting for Device ‑ Initiated E ‑ mail and User ‑ Initiated E ...
Page 187 - Miscellaneous Security Settings menu
Use To Edit Access Controls Administrative MenusFunction AccessManagementSolutionsCancel jobs at the Device Control access to printer menus, firmware updates, held jobs, and other accesspoints. Miscellaneous Security Settings menu Use To Login Restrictions Login failuresFailure time frameLockout tim...
Page 188 - Confidential Print menu
Use To LDAP Certificate Verification DemandTryAllowNever Allow the user to request a server certificate. Notes: • “Demand” means a server certificate is requested. If a bad certificate isprovided or if no certificate is provided, then the session is terminatedimmediately. “Demand” is the factory def...
Page 189 - Erase Temporary Data Files menu; Security Audit Log menu
Use To Verify Job Expiration Off1 hour4 hours24 hours1 week Set a limit on how long the printer stores print jobs needing verification. Reserve Job Expiration Off1 hour4 hours24 hours1 week Set a limit on how long the printer stores print jobs for printing at a later time. Note: Off is the factory d...
Page 191 - Settings menu; General Settings menu
Use To Enable Authentication OnOff Change the authentication setting to On or Off. Note: Off is the factory default setting. Settings menu General Settings menu Use To Display Language EnglishFrancaisDeutschItalianoEspanolDanskNorskNederlandsSvenskaPortugueseSuomiRussianPolskiGreekMagyarTurkceCeskyS...
Page 200 - Copy Settings menu
Use To Press Sleep Button Do NothingSleepHibernate Determine how the printer responds when pressing the Sleepbutton when the printer is idle. Notes: • Sleep is the factory default setting. • Sleep or Hibernate sets the printer to operate at a lowerpower configuration. • If the printer is in Sleep Mo...
Page 205 - Fax Settings menu
Fax Settings menu Fax Mode (Analog Fax Setup) menu Analog Fax Setup mode sends the fax job through a telephone line. Use To Fax Name Specify the name of the fax in the printer. Fax Number Specify the number assigned to the fax. Fax ID Fax NameFax Number Specify how the fax is identified. Enable Manu...
Page 213 - mail Settings menu
Use To Speaker Mode Always OffOn until ConnectedAlways On Specify the mode of the speaker. Notes: • “On until Connected” is the factory default setting. A sound is issued until thefax connection is made. • Always On turns the speaker on. • Always Off turns the speaker off. Speaker Volume HighLow Con...
Page 218 - FTP Settings menu
Use To Negative Image OffOn Create a negative image of the original document. Note: Off is the factory default setting. Shadow Detail ‑ 4 to 4 Adjust the amount of shadow detail visible on a scanned image. Note: 0 is the factory default setting. Scan edge to edge OffOn Specify whether the original d...
Page 223 - Flash Drive menu; Scan Settings
Flash Drive menu Scan Settings Use To Format PDF (.pdf)Secure PDFTIFF (.tif)JPEG (.jpg)XPS (.xps) Specify the format of the file to be sent through FTP. Note: PDF (.pdf) is the factory default setting. PDF Version 1.2–1.7A–1a Set the version of the PDF file to be sent through FTP. Note: 1.5 is the f...
Page 226 - Print Settings
Use To Color Dropout Color Dropout NoneRedGreenBlue Default Red Threshold 0–255 Default Green Threshold 0–255 Default Blue Threshold 0–255 Specify which color to drop during scanning and to adjust the dropout setting for eachcolor threshold. Notes: • None is the factory default setting for Color Dro...
Page 228 - Setup menu
Paper Saver Ordering HorizontalReverse HorizontalReverse VerticalVertical Specify the positioning of multiple ‑ page images. Notes: • Horizontal is the factory default setting. • Positioning depends on the number of page images and whether they are in portrait orlandscape orientation. Separator Shee...
Page 230 - Finishing menu
Finishing menu Use To Sides (Duplex) 1 sided2 sided Specify whether two ‑ sided (duplex) printing is set as the default for all print jobs. Notes: • “1 sided” is the factory default setting. • You can set two ‑ sided printing from the printer software. For Windows users: Click File > Print , and ...
Page 232 - Quality menu
Use To Offset Pages NoneBetween CopiesBetween Jobs Offset pages at certain instances. Notes: • None is the factory default setting. • Between Copies offsets each copy of a print job if Collate is set to “(1,2,3)(1,2,3).” If Collate is set to “(1,1,1) (2,2,2),” then each set of printed pages areoffse...
Page 233 - Job Accounting menu
Use To Gray Correction AutoOff Automatically adjust the contrast enhancement applied to images. Note: Auto is the factory default setting. Brightness ‑ 6 to 6 Adjust the printed output either by lightening or darkening it. You can conserve tonerby lightening the output. Note: 0 is the factory defaul...
Page 234 - Utilities menu
Use To Disk Full Action NoneE ‑ mail & Delete Current Log E ‑ mail & Delete Oldest Log Post & Delete Current LogPost & Delete Oldest LogDelete Current LogDelete Oldest LogDelete All LogsDelete All But Current Determine and set how the printer responds when disk usage reaches the maxi...
Page 236 - PCL Emul menu
Use To Lock PS Startup Mode OnOff Disable the SysStart file. Note: Off is the factory default setting. Font Priority ResidentFlash/Disk Establish the font search order. Notes: • Resident is the factory default setting. • This menu item is available only when a formatted flash memory optioncard or pr...
Page 239 - HTML menu
HTML menu Use To Font Name Albertus MTAntique OliveApple ChanceryArial MTAvant GardeBodoniBookmanChicagoClarendonCooper BlackCopperplateCoronetCourierEurostileGaramondGenevaGill SansGoudyHelveticaHoefler TextIntl CG TimesIntl CourierIntl Univers Joanna MTLetter GothicLubalin GraphMarigoldMonaLisa Re...
Page 240 - Image menu; Help menu
Use To Margin Size 8–255 mm Set the page margin for HTML documents. Notes: • 19 mm is the factory default setting. • Margin size can be increased in 1 ‑ mm increments. Backgrounds Do Not PrintPrint Specify whether to print backgrounds on HTML documents. Note: Print is the factory default setting. Im...
Page 242 - Saving money and the environment; Saving paper and toner; Using recycled paper; Conserving supplies; Use both sides of the paper; Place multiple pages on one sheet of paper
Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impacton the environment. We design with the environment in mind, engineer our packaging to reduce materials, and providecollection and recycling programs. ...
Page 243 - Avoid paper jams; Saving energy; Using Eco; Reducing printer noise
Avoid paper jams Correctly set the paper type and size to avoid paper jams. For more information, see “Avoiding jams” on page 274 . Saving energy Using Eco ‑ Mode 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home...
Page 244 - Adjusting Sleep mode
Use To On Reduce printer noise. Notes: • Print jobs are processed at a reduced speed. • Printer engine motors do not start until a documentis ready to print. There will be a short delay beforethe first page is printed. Off Use factory default settings. Note: This setting supports the performance spe...
Page 245 - Using Hibernate mode; Adjusting the brightness of the printer display
Using Hibernate mode Hibernate is an ultra ‑ low ‑ power operating mode. When operating in Hibernate mode, the printer is essentially off, and all other systems and devices are turned off safely. Note: The Hibernate and Sleep modes can be scheduled. Using the Embedded Web Server 1 Open a Web browser...
Page 246 - Recycling; Recycling Lexmark products
Using the printer control panel 1 From the home screen, navigate to: > Settings > General Settings > Screen Brightness 2 In the Screen Brightness field, enter the brightness percentage you want for the display, and then touch Submit . Recycling Lexmark provides collection programs and envir...
Page 248 - Securing the printer; Statement of Volatility; Disposing of a printer hard disk; Erasing volatile memory
Securing the printer Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data. Type of memory Description Volatile memory Your printer uses standard random access memory (RAM) to temporarily buffer user data during simple print j...
Page 250 - Configuring printer hard disk encryption
The printer will perform a power ‑ on reset, and then return to normal operating mode. Configuring printer hard disk encryption Enable hard disk encryption to prevent loss of sensitive data in the event the printer or its hard disk is stolen. Note: Some printer models may not have a printer hard dis...
Page 251 - Finding printer security information
The printer will perform a power ‑ on reset, and then return to normal operating mode. Finding printer security information In high-security environments, it may be necessary to take additional steps to make sure that confidential data storedin the printer cannot be accessed by unauthorized persons....
Page 252 - Cleaning printer parts; Cleaning the printer
Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Cleaning printer parts Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage:...
Page 253 - Cleaning the scanner glass
Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. 1 Slightly dampen a soft, lint-free cloth or paper towel with water. 2 Open the scanner cover. 3 Remove the white underside of the scanner cover. Maintaining the p...
Page 255 - Emptying the hole punch box
8 Wipe the areas shown, and then let them dry. 4 1 3 2 1 White underside of the scanner cover 2 Scanner glass 3 ADF glass 4 White underside of the ADF cover 9 Close the scanner cover. Emptying the hole punch box 1 Pull out the hole punch box. Maintaining the printer 255
Page 256 - Checking the status of parts and supplies
2 Empty the container. 3 Insert the emptied hole punch box back into the finisher until it clicks into place. Checking the status of parts and supplies A message appears on the display when a replacement supply item is needed or when maintenance is required. Checking the status of parts and supplies...
Page 257 - Estimated number of remaining pages; Using genuine Lexmark parts and supplies
• If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Device Status > More Details . Estimated number of remaining pages The estimated number of remaining pages is based on the recent printing history of the printer. Its accuracy mayvary significan...
Page 258 - Ordering a maintenance kit
Item Return Program cartridge European Union (EU), European Economic Area (EEA), and Switzerland Toner Cartridge 622 High Yield Toner Cartridge 622H Extra High Yield Toner Cartridge 622X Asia Pacific region (includes Australia and New Zealand) Toner Cartridge 623 High Yield Toner Cartridge 623H Extr...
Page 259 - Ordering an imaging unit
Lexmark Return Program fuser maintenance kit type Type Part number MX810 Series Return Program fuser maintenance kit Type 00 40X8420 MX810 Series Return Program fuser maintenance kit Type 01 40X8421 MX810 Series Return Program fuser maintenance kit Type 02 40X8422 MX810 Series Return Program fuser m...
Page 260 - Storing supplies
Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until youare ready to use them. Do not expose supplies to: • Direct sunlight • Temperatures above 35°C (95°F) • High humidity above 80% • Salty air • Corrosive gases • ...
Page 261 - Replacing supplies; Replacing the toner cartridge
Replacing supplies Replacing the toner cartridge 1 Lift the front cover, and then pull down the multipurpose feeder door. 1 2 Maintaining the printer 261
Page 264 - Replacing the imaging unit
Replacing the imaging unit 1 Lift the front cover, and then pull down the multipurpose feeder door. 1 2 Maintaining the printer 264
Page 268 - Replacing a staple cartridge
Replacing a staple cartridge 1 Open the stapler door. 1 2 2 Pull down the latch of the staple cartridge holder, and then pull the holder out of the finisher. 3 Squeeze both sides of the empty staple case with your fingers, and then remove the staple case from the cartridge. 1 1 2 Maintaining the pri...
Page 269 - Moving the printer; Before moving the printer
4 Insert the front side of the new staple case into the staple cartridge, and then push the rear side into the cartridge. 1 2 5 Push the staple cartridge into the finisher until it clicks into place. 6 Close the stapler door. Moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater...
Page 270 - Moving the printer to another location; Shipping the printer
• If an optional tray is installed, then remove it from the printer. To remove the optional tray, slide the latch on theright side of the tray toward the front of the tray until it clicks into place. • Use the handholds located on both sides of the printer to lift it. • Make sure your fingers are no...
Page 271 - Managing the printer; Finding advanced networking and administrator information; Checking the virtual display; Viewing reports
Managing the printer Finding advanced networking and administrator information This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced systemsupport tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Secur...
Page 273 - Restoring factory default settings
Restoring factory default settings If you want to keep a list of the current menu settings for reference, then print a menu settings page before restoringthe factory default settings. For more information, see “Printing a menu settings page” on page 63 . If you want a more comprehensive method of re...
Page 274 - Clearing jams; Avoiding jams; Load paper properly
Clearing jams By carefully selecting paper and specialty media and loading it properly, you should be able to avoid most jams. If jamsoccur, then follow the steps outlined in this chapter. Warning—Potential Damage: Never use any tool to remove a jam. Doing so could permanently damage the fuser. Avoi...
Page 276 - Allow the paper to enter the optional mailbox bins properly
Allow the paper to enter the optional mailbox bins properly • Make sure to adjust the bin extender so that the paper size indicators match the size of the paper used. Notes: – If the bin extender is shorter than the size of the paper you are printing on, then the paper causes a jam inthe mailbox bin...
Page 277 - Use recommended paper; Understanding jam messages and locations
• If paper needs to be returned to the mailbox bin, then insert the paper under the bin arm, and then push the paperall the way back. Note: If the paper is not under the bin arm, then a jam occurs due to an overfilled bin. Use recommended paper • Use only recommended paper or specialty media. • Do n...
Page 293 - page jam, open mailbox rear door. Leave paper in
2 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten theedges on a level surface. 3 Reload paper into the multipurpose feeder. 4 Slide the paper guide until it rests lightly against the edge of the paper. 5 From the printer control panel, to...
Page 302 - Troubleshooting; Understanding the printer messages
Troubleshooting Understanding the printer messages Cartridge low [88.xy] You may need to order a replacement toner cartridge. If necessary, touch Continue on the printer control panel to clear the message and continue printing. Cartridge nearly low [88.xy] If necessary, touch Continue on the printer...
Page 303 - Close door or insert cartridge
Change [paper source] to [paper type] [paper size] load [orientation] Try one or more of the following: • Load the correct size and type of paper in the tray or feeder, specify the paper size and type in the Paper menu onthe printer control panel, and then touch Finished changing paper . • Touch Res...
Page 307 - Insert hole punch box; Insert staple cartridge
Incompatible tray [x] [59] Try one or more of the following: • Remove the indicated tray. • From the printer control panel, touch Continue to clear the message and continue printing without using the indicated tray. Incorrect paper size, open [paper source] [34] Try one or more of the following: • L...
Page 312 - Memory full, cannot send faxes; No analog phone line connected to modem, fax is disabled.; Non; Not enough free space in flash memory for resources [52]
Memory full, cannot send faxes 1 From the printer control panel, touch Continue to clear the message and cancel the fax job. 2 Try one or more of the following: • Reduce the fax resolution, and then resend the fax job. • Reduce the number of pages in the fax, and then resend the fax job. No analog p...
Page 316 - Printer and toner cartridge regions; Replace jammed originals if restarting job.
Printer and toner cartridge regions Region number Region 0 Global 1 United States, Canada 2 European Economic Area (EEA), Switzerland 3 Asia Pacific, Australia, New Zealand 4 Latin America 5 Africa, Middle East, rest of Europe 9 Invalid Notes: • The x and y values represent . xy in the code that app...
Page 317 - Replace separator pad; Replace wiper
Replace maintenance kit, 0 estimated pages remain [80.xy] The printer is scheduled for maintenance. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact your service representative, and then report the message. Replace missing fuser [80.xx] 1 Install the ...
Page 321 - Weblink server not set up. Contact system administrator.; Solving printer problems
Unsupported camera mode, unplug camera and change mode The camera mode does not support PictBridge. Unplug the camera, change the mode and plug the camera back into the printer. Unsupported disk Remove the unsupported printer hard disk, and then insert a supported one. Unsupported option in slot [x]...
Page 322 - Basic printer problems; The printer is not responding
Basic printer problems The printer is not responding Action Yes No Step 1 Make sure the printer is turned on. Is the printer turned on? Go to step 2. Turn on the printer. Step 2 Check if the printer is in Sleep mode or Hibernate mode. Is the printer in Sleep mode or Hibernate mode? Press the Sleep b...
Page 323 - Printer display is blank
Action Yes No Step 8 Check if one end of the printer cable is plugged into a port on the printerand the other to the computer, print server, option, or other networkdevice. Is the printer cable securely attached to the printer and the computer,print server, option, or other network device? Go to ste...
Page 324 - Hardware and internal option problems; Cannot detect internal option; Internal print server does not operate correctly
Hardware and internal option problems Cannot detect internal option Action Yes No Step 1 Turn off the printer, then wait for about 10 seconds, and then turn on theprinter. Does the internal option operate correctly? The problem is solved. Go to step 2. Step 2 Check if the internal option is properly...
Page 325 - Internal Solutions Port does not operate correctly; Tray problems
Action Yes No Step 2 Check the cable and the internal print server connection. Use the correct cable, and then check if it is securely connected to theinternal print server. Does the internal print server operate correctly? The problem is solved. Contact customer support . Internal Solutions Port do...
Page 326 - USB/parallel interface card does not operate correctly
Action Yes No Step 2 a Turn off the printer, then wait about 10 seconds, and then turn theprinter back on. b Resend the print job. Is the tray working? The problem is solved. Go to step 3. Step 3 Check if the tray is installed and recognized by the printer. Print a menu settings page, and then check...
Page 327 - Paper feed problems; Jammed pages are not reprinted; Paper frequently jams
Paper feed problems Jammed pages are not reprinted Action Yes No Turn on Jam Recovery. a From the home screen, navigate to: > Settings > General Settings > Print Recovery b From the Jam Recovery menu, touch the arrows to scroll to On or Auto . c Touch Submit . Do pages reprint after a jam? ...
Page 328 - Paper jam message remains after jam is cleared; Solving print problems; Printing problems; Confidential and other held jobs do not print
Paper jam message remains after jam is cleared Action Yes No Check the entire paper path for jammed paper. a Remove any jammed paper. b From the printer control panel, touch Continue to clear the message. Does the paper jam message remain? Contact customer support . The problem is solved. Solving pr...
Page 329 - Envelope seals when printing; Error message about reading the flash drive appears
Action Yes No Step 3 Free up additional printer memory by deleting some of the held jobs. Does the job print? The problem is solved. Add additional printer memory. Envelope seals when printing Action Yes No a Use envelopes that have been stored in a dry environment. Note: Printing on envelopes with ...
Page 330 - Incorrect characters print; Job prints from the wrong tray or on the wrong paper
Action Yes No Step 5 Check if the USB port is disabled by the system support person. Does the error message still appear? Contact customer support . The problem is solved. Incorrect characters print Action Yes No Step 1 Make sure the printer is not in Hex Trace mode. Note: If Ready Hex appears on th...
Page 331 - Large jobs do not collate; Multiple
Action Yes No Step 4 a Check if the trays are not linked. b Resend the print job. Did the job print from the correct tray or on the correct paper? The problem is solved. Contact customer support . Large jobs do not collate Action Yes No Step 1 a From the Finishing menu on the printer control panel, ...
Page 332 - Printing slows down; Print jobs do not print
Action Yes No Step 2 a Open the document you want to print in Adobe Acrobat. b Click File > Print > Advanced > Print As Image > OK > OK . Do the files print? The problem is solved. Contact customer support . Printing slows down Notes: • When printing using narrow paper, the printer pr...
Page 334 - Print job takes longer than expected
Print job takes longer than expected Action Yes No Step 1 Change the environmental settings of the printer. a From the printer control panel, navigate to: Settings > General Settings b Select Eco ‑ Mode or Quiet Mode , and then select Off . Note: Disabling Eco-Mode or Quiet Mode may increase the ...
Page 335 - Tray linking does not work; Unexpected page breaks occur
Tray linking does not work Notes: • The trays can detect paper length. • The multipurpose feeder does not automatically detect the paper size. You must set the size from the PaperSize/Type menu. Action Yes No Step 1 a Open the trays, and then check if they contain paper of the same sizeand type. • C...
Page 336 - Print quality problems; Characters have jagged or uneven edges; Clipped pages or images
Print quality problems Characters have jagged or uneven edges Action Yes No Step 1 a Print a font sample list to check if the fonts you are using are supportedby the printer. 1 From the printer control panel, navigate to: > Reports > Print Fonts 2 Touch PCL Fonts or PostScript Fonts . b Use a ...
Page 337 - Compressed images appear on prints
Action Yes No Step 1 a Move the width and length guides in the tray to the correct positionsfor the paper loaded. b Resend the print job. Is the page or image clipped? Go to step 2. The problem is solved. Step 2 From the printer control panel, set the paper size and type in the Papermenu to match th...
Page 338 - Gray background on prints; ABCDE
Action Yes No Step 1 a Make sure the size of the paper loaded in the tray matches the fusertype. Note: Use a 110-volt fuser for printing on letter-size paper and a 220-volt fuser for printing on A4 ‑ size paper. b Resend the print job. Do compressed images still appear? The problem is solved. Go to ...
Page 339 - Horizontal voids appear on prints
Action Yes No Step 3 Replace the imaging unit, and then resend the print job. Did the gray background disappear from the prints? The problem is solved. Contact customer support . Horizontal voids appear on prints Leading edge Trailing edge Action Yes No Step 1 a Make sure your software program is us...
Page 340 - Incorrect margins on prints; A B C D
Incorrect margins on prints A B C D A B C D A B C D Action Yes No Step 1 a Move the width and length guides in the tray to the correct positionsfor the paper size loaded. b Resend the print job. Are the margins correct? The problem is solved. Go to step 2. Step 2 From the printer control panel, set ...
Page 341 - Paper curl; Printer is printing blank pages
Paper curl Action Yes No Step 1 Move the width and length guides in the tray to the correct positions forthe size of the paper loaded. Are the width and length guides positioned correctly? Go to step 2. Adjust the width andlength guides. Step 2 From the printer control panel, set the paper type and ...
Page 342 - Printer is printing solid black pages
Action Yes No Step 1 a Check if there is packing material left on the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Check if the packing material is properly removed from the imagingunit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more tha...
Page 343 - Print irregularities
Action Yes No Step 1 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure tolight may cause print quality problems. 2 Install the imaging unit, and t...
Page 344 - Print is too dark
Action Yes No Step 4 Check if the paper loaded in the tray has texture or rough finishes. Are you printing on textured or rough paper? From the printercontrol panel, set thepaper texture in thePaper menu to matchthe paper loaded in thetray. Go to step 5. Step 5 a Load paper from a fresh package. Not...
Page 346 - Print is too light
Print is too light Action Yes No Step 1 a From the Quality menu on the printer control panel, increase the tonerdarkness. Note: 8 is the factory default setting. b Resend the print job. Is the print still too light? Go to step 2. The problem is solved. Step 2 From the printer control panel, set the ...
Page 347 - Repeating defects appear on prints
Action Yes No Step 6 a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure tolight may cause print qu...
Page 348 - Shadow images appear on prints; Skewed print
Shadow images appear on prints A B C DA B C D A B C DA B C D Leading edge Trailing edge Action Yes No Step 1 Load paper with the correct paper type and weight in the tray. Is paper with the correct paper type and weight loaded in the tray? Go to step 2. Load paper with thecorrect paper type andweigh...
Page 349 - Streaked horizontal lines appear on prints
Action Yes No Step 1 a Move the width and length guides in the tray to the correct positionsfor the size of the paper loaded. b Resend the print job. Is the print still skewed? Go to step 2. The problem is solved. Step 2 a Check if you are printing on a paper that is supported by the tray. b Resend ...
Page 350 - Streaked vertical lines appear on prints
Action Yes No Step 4 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure tolight may cause print quality problems. 2 Install the imaging unit, and t...
Page 351 - Toner fog or background shading appears on prints
Action Yes No Step 3 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Do streaked vertical lines appear on prints? Go to step 4. The problem is solved. Step 4 a Reinstall the imaging un...
Page 352 - Toner rubs off; Toner specks appear on prints
Action Yes No Step 2 Replace the imaging unit, and then resend the print job. Did the toner fog or background shading disappear from the prints? The problem is solved. Contact customer support . Toner rubs off Leading edge Trailing edge ABC DEF Action Yes No Step 1 From the Paper menu on the printer...
Page 353 - Transparency print quality is poor; Uneven print density; Vertical voids appear on prints
Transparency print quality is poor Action Yes No Step 1 From the printer control panel, set the paper type in the Paper menu tomatch the paper loaded in the tray. Is the paper type for the tray set to Transparency? Go to step 2. Set the paper type toTransparency. Step 2 a Check if you are using a re...
Page 354 - Solving copy problems
Action Yes No Step 2 a From the printer control panel, set the paper type and weight in thePaper menu to match the paper loaded in the tray. b Resend the print job. Do vertical voids appear on prints? Go to step 3. The problem is solved. Step 3 Check if you are using a recommended type of paper. a L...
Page 355 - Copier does not respond; Partial document or photo copies
Copier does not respond Action Yes No Step 1 Check if an error or status message appears on the display. Does an error or status message appear? Clear the error or statusmessage. Go to step 2. Step 2 Check if the power cord is plugged into the printer and a properlygrounded electrical outlet. Is the...
Page 356 - Poor copy quality
Poor copy quality Action Yes No Step 1 Check if an error or status message appears on the display. Does an error or status message appear? Clear the error or statusmessage. Go to step 2. Step 2 Check the quality of the original document. Is the quality of the original document satisfactory? Go to st...
Page 357 - Scanner unit does not close; Solving fax problems
Action Yes No Step 8 Check for missing or faded text on prints. a From the Copy screen, navigate to: Advanced Options > Advanced Imaging b Adjust the settings: • Sharpness —Increase the current setting. • Contrast —Increase the current setting. c Resend the copy job. Do prints have missing or fad...
Page 358 - Caller ID is not shown; Cannot send or receive a fax
Caller ID is not shown Action Yes No Contact your telephone company to check if your telephone line issubscribed to the caller ID service. Notes: • If your region supports multiple caller ID patterns, then you mayhave to change the default setting. There are two settingsavailable: FSK (pattern 1) an...
Page 360 - Can receive but not send faxes
Action Yes No Step 8 Temporarily disconnect other equipment (such as answering machines,computers with modems, or telephone line splitters) between the printerand the telephone line, and then try sending or receiving a fax. Can you send or receive a fax? The problem is solved. Go to step 9. Step 9 a...
Page 361 - Can send but not receive faxes
Action Yes No Step 2 Load the original document properly. Load the original document faceup, short edge first into the ADF trayor facedown on the scanner glass in the upper left corner. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine cli...
Page 362 - Fax and e-mail functions are not set up; Received fax has poor print quality
Action Yes No Step 3 Replace the toner cartridge. For more information, see the instructionsheet that came with the supply. Can you receive faxes? The problem is solved. Contact customer support . Fax and e-mail functions are not set up Notes: • Before you troubleshoot, check if the fax cables are c...
Page 363 - Solving scanner problems
Action Yes No Step 2 Decrease the incoming fax transmission speed. a Open a Web browser, and then type the printer IP address in theaddress field. Notes: • View the printer IP address on the printer home screen. The IPaddress appears as four sets of numbers separated by periods,such as 123.123.123.1...
Page 364 - Cannot scan from a computer; Partial document or photo scans; Poor scanned image quality
Cannot scan from a computer Action Yes No Step 1 Make sure the printer is turned on and that Ready appears on the printer display before scanning a job. Does Ready appear before scanning the job? Go to step 3. Go to step 2. Step 2 Turn off the printer, then wait for about 10 seconds, and then turn t...
Page 365 - Scan job was not successful
Action Yes No Step 3 Clean the scanner glass and the ADF glass using a clean, lint ‑ free cloth dampened with water. Is the scanner glass clean? Go to step 4. See “Cleaning the scanner glass” onpage 253 . Step 4 Check the placement of the document or photo. Make sure the document or photo is loaded ...
Page 367 - The scanner does not respond
The scanner does not respond Action Yes No Step 1 Check if the printer is turned on. Is the printer turned on? Go to step 2. Turn on the printer. Step 2 Check if the printer cable is securely attached to the printer and thecomputer, print server, option, or other network device. Is the printer cable...
Page 368 - Solving home screen applications problems; An application error has occurred; Embedded Web Server does not open
Solving home screen applications problems An application error has occurred Action Yes No Step 1 Check the system log for relevant details. a Open a Web browser, and then type the printer IP address in theaddress field. If you do not know the IP address of the printer, then you can: • View the IP ad...
Page 369 - Contacting customer support
Action Yes No Step 3 Check if the network connection is working. Is the network connection working? Go to step 4. Contact your systemsupport person. Step 4 Make sure the cable connections to the printer and print server are secure. For more information, see the setup documentation that came withthe ...
Page 370 - Product information; GOVERNMENT END USERS
Notices Product information Product name: Lexmark MX810, MX811, MX812 Machine type: 7463 Model(s): 436, 636, 836 Edition notice June 2013 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATIO...
Page 371 - Trademarks
Trademarks Lexmark, Lexmark with diamond design, MarkNet, and MarkVision are trademarks of Lexmark International, Inc.,registered in the United States and/or other countries. ScanBack is a trademark of Lexmark International, Inc. Mac and the Mac logo are trademarks of Apple Inc., registered in the U...
Page 372 - Licensing notices
Univers Linotype-Hell AG and/or its subsidiaries All other trademarks are the property of their respective owners. AirPrint and the AirPrint logo are trademarks of Apple, Inc. Federal Communications Commission (FCC) compliance information statement This product has been tested and found to comply wi...
Page 373 - Waste from Electrical and Electronic Equipment (WEEE) directive; Product disposal
Waste from Electrical and Electronic Equipment (WEEE) directive The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the EuropeanUnion. We encourage the recycling of our products. If you have further questions about recycling options, visit the L...
Page 374 - Temperature information; Laser notice; Power consumption; Product power consumption
Temperature information Ambient operating temperature 15.6 to 32.2°C (60 to 90°F) Shipping temperature -40 to 43.3°C (-40 to 110°F) Storage temperature and relative humidity 1 to 35°C (34 to 95°F) 8 to 80% RH Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21...
Page 375 - Hibernate Mode
Mode Description Power consumption (Watts) Printing The product is generating hard ‑ copy output from electronic inputs. 760 (MX810); 860 (MX811); 960(MX812) Copy The product is generating hard ‑ copy output from hard ‑ copy original documents. 820 (MX810); 920 (MX811); 1020(MX812) Scan The product ...
Page 376 - Industry Canada compliance statement
Off mode If this product has an off mode which still consumes a small amount of power, then to completely stop product powerconsumption, disconnect the power supply cord from the electrical outlet. Total energy usage It is sometimes helpful to calculate the total product energy usage. Since power co...
Page 377 - Radio interference notice; Regulatory notices for telecommunication terminal equipment
Radio interference notice Warning This is a product that complies with the emission requirements of EN55022 Class A limits and immunity requirementsof EN55024. This product is not intended to be used in residential/domestic environments. This is a Class A product. In a domestic environment, this pro...
Page 378 - Notice to users of the Canadian telephone network; Avis réservé aux utilisateurs du réseau téléphonique du Canada
If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of thisequipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment,consult your telephone company or a qualified installer. Telephone companies...
Page 379 - Notice to users of the New Zealand telephone network
Cet équipement utilise des prises de téléphone CA11A. Notice to users of the New Zealand telephone network The following are special conditions for the Facsimile User Instructions. The grant of a telepermit for any item of terminalequipment indicates only that Telecom has accepted that the item comp...
Page 380 - Regulatory notices for wireless products
Utilisation de ce produit en Suisse Cet appareil nécessite l’utilisation d’un filtre de tonalité de facturation suisse (nº de référence Lexmark : 80D1877)devant être installé sur toute ligne recevant des impulsions de comptage en Suisse. Ce filtre doit être utilisé pour touteinstallation car ces imp...
Page 382 - Notice to users in the European Union
Le terme « IC » précédant le numéro de d'accréditation/inscription signifie simplement que le produit est conformeaux spécifications techniques d'Industry Canada. Notice to users in the European Union Products bearing the CE mark are in conformity with the protection requirements of EC Council direc...
Page 384 - Limited warranty; Limited warranty service
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER PRINTERS Lexmark International, Inc., Lexington, KY This limited warranty applies to the United States and Canada. For customers outside the U.S., refer to the country-specific warranty in...
Page 386 - Additional rights; Patent acknowledgment
Additional rights Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusion or limitationof incidental or consequential damages, so the limitations or exclusions contained above may not apply to you. This limited warranty gives you specific legal right...
Page 387 - Index; Numerics
Index Numerics 2100 ‑ sheet tray loading 74 550 ‑ sheet tray installing 47 Symbols [x] ‑ page jam, open upper rear door. [202] 283[x] ‑ page jam, clear manual feeder. [250] 292[x] ‑ page jam, lift front cover to remove cartridge. [200–201] 279[x] ‑ page jam, open automatic feeder top cover. [28y.xx]...