Page 7 - Safety information
Safety information Connect the power cord directly to an appropriately rated and properly grounded electrical outlet that is near theproduct and easily accessible. CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips, multioutlet extenders, or other types ...
Page 9 - Learning about the printer; Finding information about the printer
Learning about the printer Finding information about the printer What are you looking for? Find it here Initial setup instructions: • Connecting the printer • Installing the printer software Setup documentation—The setup documentation camewith the printer and is also available at http://support.lexm...
Page 10 - Connecting the printer to an outlet
What are you looking for? Find it here The latest supplemental information, updates, and customersupport: • Documentation • Driver downloads • Live chat support • E ‑ mail support • Voice support Lexmark support Web site— http://support.lexmark.com Note: Select your country or region, and then selec...
Page 11 - Printer configurations
• Observe the recommended temperatures and avoid fluctuations: Ambient temperature 10 to 30°C (50 to 86°F) Storage temperature -10 to 40°C (14 to 104°F) • Allow the following recommended amount of space around the printer for proper ventilation: 1 Rear 120 mm (4.80 in.) 2 Right side 400 mm (15.70 in...
Page 13 - Understanding the basic functions of the scanner
Hardware option Alternative hardware option 1 Staple finisher Note: This is supported only in select printer models. None 2 3000 ‑ sheet tray None 3 2 x 500 ‑ sheet tray 2500 ‑ sheet tray 4 2500 ‑ sheet tray 2 x 500 ‑ sheet tray 5 Finisher • Staple, hole punch finisher • Booklet finisher None When u...
Page 14 - Using the ADF and scanner glass
Using the ADF and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple ‑ page or two-sided documents. • Load an original document faceup. • Use the scanner glass for single ‑ page documents, book pages, small items (such as postcards or photos),transparencies, photo...
Page 15 - Understanding the printer control panel; Using the control panel
Understanding the printer control panel Using the control panel Use the To 1 Display • View the printer status and messages. • Set up and operate the printer. 2 Home button Go to the home screen. 3 Sleep button Enable Sleep mode or Hibernate mode.The following actions wake the printer from Sleep mod...
Page 16 - Understanding the home screen
Indicator light Printer status Off The printer is off or in Hibernate mode. Blinking green The printer is warming up, processing data, or printing. Solid green The printer is on, but idle. Blinking red The printer requires user intervention. Sleep button light Printer status Off The printer is off, ...
Page 17 - Features
Touch To 7 Forms and Favorites Quickly find and print frequently used online forms. 8 Menu icon Access the printer menus. Note: The menus are available only when the printer is in Ready state. 9 Bookmarks Create, organize, and save a set of bookmarks (URL) into a tree view of folders and file links....
Page 18 - Using the touch-screen buttons
Feature Description Status message bar • Show the current printer status such as Ready or Busy . • Show printer conditions such as Toner Low or Cartridge Low . • Show intervention messages so the printer can continue processing. Printer IP address Example: 123.123.123.123 The IP address of your netw...
Page 19 - Other touch-screen buttons
Other touch-screen buttons Touch To Accept Save a setting. Cancel • Cancel an action or a selection. • Exit a screen and return to the previous screen without saving changes. Reset Reset values on the screen. Understanding the printer control panel 19
Page 20 - Setting up and using the home screen applications; Finding the IP address of the printer; For Windows users; For Macintosh users; Accessing the Embedded Web Server
Setting up and using the home screen applications Notes: • Your home screen may vary depending on your home screen customization settings, administrative setup, andactive embedded applications. • There may be additional solutions and applications available for purchase. For more information, go to w...
Page 21 - Customizing the home screen; Understanding the different applications
Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123 . 2 Open a Web browser, and then type the printer IP address in the address field. 3 Press Enter . Note: If you are using a proxy server, then temporarily disable it to load the Web page correctly. Cust...
Page 22 - Activating the home screen applications; Finding information about the home screen applications; Setting up Forms and Favorites
Activating the home screen applications Finding information about the home screen applications Your printer comes with preinstalled home screen applications. Before you can use these applications, you must firstactivate and set up these applications using the Embedded Web Server. For more informatio...
Page 23 - Setting up Card Copy; Using MyShortcut
Setting up Card Copy Note: A later version of this User's Guide may contain a direct link to the Administrator's Guide of this application. To check for updates of this User's Guide , go to http://support.lexmark.com . Use To Quickly and easily copy insurance, identification, and other wallet ‑ size...
Page 24 - Setting up Multi Send; Setting up Scan to Network
Use To Create shortcuts on the printer home screen, with settings for up to 25 frequently used copy, fax, or e-mail jobs. To use the application, touch MyShortcut , and then follow the instructions on the printer display. Setting up Multi Send Note: A later version of this User's Guide may contain a...
Page 25 - Setting up Remote Operator Panel
Use To Scan a document and send it to a shared network folder. You can define up to 30 unique folderdestinations. Notes: • The printer must have permission to write to the destinations. From the computer where thedestination is specified, use sharing, security, and firewall settings to allow the pri...
Page 26 - Exporting and importing a configuration; For one application; For multiple applications
Exporting and importing a configuration You can export configuration settings into a text file, and then import the file to apply the settings to other printers. 1 Open a Web browser, and then type the printer IP address in the address field. Note: View the IP address on the printer home screen. The...
Page 27 - Additional printer setup; Installing internal options; Available internal options; Accessing the controller board
Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electrical outlet before continui...
Page 30 - Installing a memory card
6 Reattach the access cover. 7 Tighten the screws on the access cover. 8 Reattach the connector cover. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the print...
Page 31 - Installing an optional card
4 Push the memory card straight into the connector, and then push the card toward the controller board wall untilit clicks into place. Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting ...
Page 32 - Installing an Internal Solutions Port
4 Push the card firmly into place. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flush with the controller board. Installing an Internal Solutions Port The cont...
Page 36 - Removing a printer hard disk
7 Align the standoffs of the hard disk with the holes on the ISP, and then press the hard disk down until the standoffs click into place. 8 Insert the plug of the hard disk interface cable into the connector on the ISP, and then connect the ISP solutioninterface cable into the receptacle of the cont...
Page 38 - Installing hardware options; Order of installation; Installing optional trays
4 Remove the hard disk. Installing hardware options Order of installation CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for sta...
Page 44 - Attaching cables
13 Turn on the printer. 14 Set the printer software to recognize the optional tray. For more information, see “Adding available options in the print driver” on page 45 . Attaching cables CAUTION—POTENTIAL INJURY: Do not use the fax feature during a lightning storm. Do not set up this product or make...
Page 45 - Setting up the printer software; Installing the printer
Use the To 3 Printer power cord socket Connect the printer to a properly grounded electrical outlet. 4 Internal Solutions Port (ISP) orprinter hard disk slot Note: If the printer has support for wireless connection, then thewireless antenna is attachedhere. Attach an ISP or a printer hard disk. 5 Et...
Page 46 - Networking; Preparing to set up the printer on an Ethernet network
3 Navigate to the Configuration tab, and then select Update Now ‑ Ask Printer . 4 Apply the changes. For Macintosh users 1 From System Preferences in the Apple menu, navigate to your printer, and then select Options & Supplies . 2 Navigate to the list of hardware options, and then add any instal...
Page 47 - Connecting the printer using the Wireless Setup Wizard
• Channel (for ad hoc networks) —The channel defaults to automatic for infrastructure networks. Some ad hoc networks will also require the automatic setting. Check with your system support person if you arenot sure which channel to select. • Security Method —There are four basic options for Security...
Page 48 - Connecting the printer to a wireless network using Wi; Using the Push Button Configuration method
1 From the printer control panel, navigate to: > Network/Ports > Network [x] > Network [x] Setup > Wireless > Wireless Connection Setup 2 Select a wireless connection setup. Use To Search for networks Show available wireless connections. Note: This menu item shows all broadcast secure...
Page 49 - Changing port settings after installing a new network ISP
Connecting the printer to a wireless network using the Embedded Web Server Before you begin, make sure that: • Your printer is connected temporarily to an Ethernet network. • A wireless network adapter is installed in your printer and working properly. For more information, see theinstruction sheet ...
Page 50 - Setting up serial printing (Windows only); Verifying printer setup; Printing a menu settings page
3 Apply the changes. Setting up serial printing (Windows only) After installing the serial or communication (COM) port, configure the printer and the computer. Note: Serial printing reduces print speed. 1 Set the parameters in the printer. a From the control panel, navigate to the menu for the port ...
Page 51 - Loading paper and specialty media; Setting the paper size and type; Configuring Universal paper settings; Loading trays
Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information,see “Avoiding jams” on page 242 and “Storing paper” on page 63 . Setting the paper size and type From the home screen navigate to: > Paper Menu &...
Page 53 - Loading the multipurpose feeder
4 Load the paper stack with the printable side faceup. Notes: • Load printable side facedown for duplex printing. • Load pre-punched paper with the holes toward the front or the left side of the tray. • Load letterhead with the header on the left side of the tray. • Make sure that the paper is below...
Page 54 - Loading letterhead
2 Adjust the guide to match the size of the paper you are loading. 3 Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straightenthe edges on a level surface. 4 Load the paper. • Load only one size and type of paper. Loading letterhead Withou...
Page 55 - Loading prepunched paper
Without an optional finisher With an optional finisher Two ‑ sided printing Note: For long-edge orientation, load letterhead faceup with the header on the right side of the feeder. Two ‑ sided printing Note: For long-edge orientation, load letterhead faceup with the header on the left side of the fe...
Page 56 - Linking and unlinking trays
• Make sure that the paper is below the maximum fill line. Overfilling may cause paper jams. 5 From the control panel, set the paper size and paper type in the Paper menu to match the paper loaded in thefeeder. Linking and unlinking trays The printer links trays when the specified paper size and typ...
Page 57 - Using the Embedded Web Server
Creating a custom name for a paper type 1 From the home screen, navigate to: > Paper Menu > Custom Names 2 Type a custom paper type name, and then apply the changes. 3 Touch Custom Types , and then verify if the new custom paper type name has replaced the custom name. Assigning a custom paper ...
Page 58 - Paper and specialty media guide; Using specialty media; Tips on using card stock
Paper and specialty media guide Notes: • Make sure that the paper size, type, and weight are set correctly on the computer or control panel. • Flex, fan, and straighten specialty media before loading them. • The printer may print at a reduced speed to prevent damage to the fuser. • For more informat...
Page 59 - Tips on using labels; Tips on using letterhead
– Have bent corners. – Have rough, cockle, or laid finishes. • Adjust the width guides to fit the width of the envelopes. • Before loading the envelopes on the tray, flex the stack of envelopes back and forth to loosen them, andthen fan them. Straighten the edges on a level surface. Note: A combinat...
Page 60 - Tips on using transparencies; Paper guidelines; Paper characteristics; Weight
Tips on using transparencies • From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match thetransparencies loaded in the tray. • Print a test page on the transparencies being considered for use before buying large quantities. • Use transparencies design...
Page 61 - Selecting paper
Grain direction Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long , running the length of the paper, or grain short , running the width of the paper. For 60–256 g/m 2 (16–68 ‑ lb) paper, grain long paper is recommended. Fiber content Most high ‑ qualit...
Page 62 - Unacceptable paper examples
• Thickness (impacts how much can be loaded into a tray) • Surface roughness (measured in Sheffield units, impacts print clarity and how well toner fuses to the paper) • Surface friction (determines how easily sheets can be separated) • Grain and formation (impacts curling, which also influences the...
Page 63 - Storing paper; Supported paper sizes, types, and weights; Paper sizes supported by the printer; Paper sizes supported by the trays and multipurpose feeder
For more information about Lexmark, visit www.lexmark.com . General sustainability-related information can be found at the Environmental Sustainability link. Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: • For best results, store paper where the temper...
Page 65 - Paper sizes supported by the ADF and scanner glass
Paper size Dimensions Standard500 ‑ sheet tray (Tray1) Standard500 ‑ sheet tray (Tray2) 2 x 500 ‑ sheettray 2500 ‑ sheet tray 3000 ‑ sheet tray Multipurposefeeder 3 Two ‑ sided printing DL Envelope 110 x 220 mm(4.3 x 8.7 in.) X X X X X X C5 Envelope 162 x 229 mm(6.4 x 9 in.) X X X X X X B5 Envelope ...
Page 66 - Paper types and weights supported by the printer
Paper size Dimensions ADF Scanner glass A3 297 x 420 mm (11.69 x 16.54 in.) 12 x 18 305 x 457 mm (12 x 18 in.) X X 11 x 17 279.4 x 431.8 mm (11 x 17 in.) Oficio 216 x 340 mm (8.5 x 13.4 in.) 2 2 Folio 216 x 330 mm (8.5 x 13 in.) Statement 140 x 216 mm (5.5 x 8.5 in.) Universal 89 x 98.4 mm (3.50 x 3...
Page 67 - Paper sizes, types, and weights supported by the finishers
Paper type Standard500 ‑ sheet tray (Tray 1) Standard500 ‑ sheet tray (Tray 2) 2 x 500-sheet tray 2500 ‑ sheet tray 3000 ‑ sheet tray Multipurposefeeder ADF Scanner Glossy 1 Heavy Glossy 1 Labels X X X X X Vinyl Labels X X X X X X Bond 1 Envelope X X X X X Rough Envelope X X X X X Letterhead 1 Prepr...
Page 68 - Supported paper sizes; Supported paper types
Supported paper sizes Paper size Staple finisher Staple, hole punch finisher bin 1 Staple, hole punch finisher bin 2 Booklet finisher A6 3 3 X X A5 3 3 2 X JIS B5 X JIS B4 Executive X Letter A4 Legal 4 12 x 18 1 3 1 11 x 17 SRA3 1 3 1 A3 Oficio 1 3 3 X Folio 1 3 3 X Statement 1 3 3 X Universal 3 1 5...
Page 70 - Printing; Printing forms and a document; Printing forms; Printing a document
Printing Printing forms and a document Printing forms Use Forms and Favorites to quickly and easily access frequently used forms or other information that is regularly printed.Before you can use this application, first set it up on the printer. For more information, see “Setting up Forms and Favorit...
Page 71 - Adjusting toner darkness; Printing from a flash drive or mobile device; Printing from a flash drive
Adjusting toner darkness 1 From the home screen, navigate to: > Settings > Print Settings > Quality Menu 2 Adjust the toner darkness setting, and then save the changes. Printing from a flash drive or mobile device Printing from a flash drive Notes: • Before printing an encrypted PDF file, y...
Page 72 - Supported flash drives and file types; Printing from a mobile device
2 From the control panel, touch the document you want to print. 3 Specify the number of copies to be printed, and then send the job for printing. Notes: • Do not remove the flash drive from the USB port until the document has finished printing. • If you leave the flash drive in the printer after lea...
Page 73 - Storing print jobs in the printer; Printing confidential and other held jobs
Note: Mobile printing applications may also be available from your mobile device manufacturer. Printing confidential and other held jobs Storing print jobs in the printer 1 From the printer control panel, navigate to: > Security > Confidential Print > select the print job type Use To Max In...
Page 74 - Modifying confidential print settings; Printing information pages; Printing a font sample list
3 Select the print job type, and then assign a user name. 4 Send the print job to the printer. 5 From the printer home screen, open the Held Jobs folder and then release the job. For Macintosh users 1 With a document open, select File > Print . 2 From the print options or Copies & Pages pop ‑...
Page 75 - Printing a directory list; Canceling a print job; Canceling a print job from the printer control panel
Printing a directory list A directory list shows the resources stored in a flash memory or in the printer hard disk. From the home screen, navigate to: > Reports > Print Directory Canceling a print job Canceling a print job from the printer control panel 1 From the printer control panel, touch...
Page 76 - Copying; Making copies; Copying using the ADF or scanner glass; Copying photos
Copying Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple ‑ page or two-sided documents. • Load the original document faceup. • Use the scanner glass for single ‑ page documents, book pages, small items (such as postcards or photos), transparencies, photopaper, or thin media (...
Page 77 - Copying on transparencies or letterhead; Creating a copy shortcut; Creating a copy shortcut using the printer control panel
Copying on transparencies or letterhead 1 Load an original document into the ADF tray or on the scanner glass. 2 From the home screen, navigate to: Copy > Copy from > select the size of the original document > 3 Touch Copy to , and then select the tray that contains the specialty media. If ...
Page 78 - Customizing copy settings; Copying to a different size; Copying onto mixed paper sizes
Customizing copy settings Copying to a different size 1 Load an original document into the ADF tray or on the scanner glass. 2 From the home screen, navigate to: Copy > Copy from > select the size of the original document > 3 Touch Copy to , and then select a new size for the copy. 4 Touch ...
Page 80 - Placing separator sheets between copies; Copying multiple pages onto a single sheet
1 Load an original document into the ADF tray or on the scanner glass. 2 From the home screen, navigate to: Copy > enter the number of copies > Collate > select the preferred order of pages > > Copy It Placing separator sheets between copies 1 Load an original document into the ADF tr...
Page 81 - Copy from
3 Load the next document into the ADF tray or on the scanner glass, and then touch Scan from automatic feeder or Scan from flatbed . Note: Change the scan job settings, if necessary. 4 If you have another document to scan, then repeat the previous step. Otherwise, touch Finish the job . Placing a he...
Page 83 - Using the advanced options
Using the advanced options • Advanced Duplex —This specifies the document orientation, one-sided or two-sided printing, and type of binding. • Advanced Imaging —This adjusts the Auto Center, Background Removal, Color Balance, Color Dropout, Contrast, Mirror Image, Negative Image, Scan Edge to Edge, ...
Page 84 - Setting up the printer to e-mail; Configuring e
E-mailing Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple ‑ page or two-sided documents. • Load the original document faceup. • Use the scanner glass for single ‑ page documents, book pages, small items (such as postcards or photos), transparencies, photopaper, or thin media...
Page 85 - Creating an e-mail shortcut; Creating an e-mail shortcut using the Embedded Web Server
Creating an e-mail shortcut Notes: • Make sure that E-mail Shortcuts is set to Display. From the home screen, touch > Settings > General Settings > Home screen customization > E-mail Shortcuts > Display > Submit . • To delete an e-mail shortcut, touch > Manage Shortcuts > E ‑...
Page 86 - Customizing e-mail settings; Understanding the e-mail options
Sending an e ‑ mail using a shortcut number 1 Load an original document into the ADF tray or on the scanner glass. 2 Press # , and then enter the shortcut number using the keypad. 3 Touch Send It . Sending an e ‑ mail using the address book 1 Load an original document into the ADF tray or on the sca...
Page 89 - Setting up the printer to fax
Faxing Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple ‑ page or two-sided documents. • Load the original document faceup. • Use the scanner glass for single ‑ page documents, book pages, small items (such as postcards or photos), transparencies, photopaper, or thin media (s...
Page 90 - Initial fax setup; Using the printer control panel for fax setup
Initial fax setup Many countries and regions require outgoing faxes to contain the following information in a margin at the top or bottomof each transmitted page, or on the first page of the transmission: fax name (identification of the business, other entity,or individual sending the message) and f...
Page 91 - Choosing a fax connection; Scenario 1: Standard telephone line; Setup 1: Printer is connected to a dedicated fax line
Choosing a fax connection Scenario 1: Standard telephone line Setup 1: Printer is connected to a dedicated fax line To connect: 1 Connect one end of the telephone cable that came with the printer to the port of the printer. 2 Connect the other end of the telephone cable to an active analog wall jack...
Page 92 - Setup 2: Printer is sharing the line with an answering machine
Setup 2: Printer is sharing the line with an answering machine Connected to the same telephone wall jack To connect: 1 Connect one end of the telephone cable that came with the printer to the port of the printer. 2 Connect the other end of the telephone cable to an active analog wall jack. 3 Connect...
Page 96 - Scenario 3: VoIP telephone service
A Digital Subscriber Line splits your regular telephone line into two channels: voice and Internet. Telephone and faxsignals travel through the voice channel, and Internet signals pass through the other channel. This way, you can usethe same line for analog voice calls (including faxes) and digital ...
Page 98 - Scenario 4: Digital telephone service through a cable provider; Setup 1: Printer is connected directly to a cable modem
Scenario 4: Digital telephone service through a cable provider Setup 1: Printer is connected directly to a cable modem 1 Connect one end of the telephone cable that came with your printer to the port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port ...
Page 102 - Connecting the printer to a wall jack in Germany; N F N
Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. TheF port is for telephones. N F N Faxing 102
Page 105 - Configuring the printer to observe daylight saving time; Sending a fax; Sending a fax using the control panel
Notes: • View the IP address on the home screen. The IP address appears as four sets of numbers separated byperiods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Security > Set Date and Time . 3 In th...
Page 106 - Sending a fax using the computer; Sending a fax at a scheduled time
Sending a fax using the computer For Windows users 1 With a document open, click File > Print . 2 Select the printer, and then click Properties , Preferences , Options , or Setup . 3 Click Fax > Enable fax , and then enter the recipient fax number or numbers. 4 If necessary, configure other fa...
Page 107 - Creating shortcuts
Creating shortcuts Notes: • Make sure that Fax Shortcuts is set to Display. From the home screen, touch > Settings > General Settings > Home screen customization > Fax Shortcuts > Display > Submit . • To delete a fax shortcut, touch > Manage Shortcuts > Fax Shortcuts > the...
Page 108 - Customizing fax settings; Changing the fax resolution
Customizing fax settings Changing the fax resolution 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazineclippings) into the ADF tray....
Page 109 - Holding faxes
Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbersseparated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Fax Settings > Analog ...
Page 110 - Forwarding a fax; Understanding the fax options; Resolution
c From the Time menu, select the time you want the held faxes released. d From the Day(s) menu, select the day you want the held faxes released. 5 Click Add . Forwarding a fax This option lets you print and forward received faxes to a fax number, e ‑ mail address, FTP site, or LDSS. 1 Open a Web bro...
Page 112 - Using Scan to Network; Scanning to an FTP address; Creating an FTP shortcut using the Embedded Web Server
Scanning Using Scan to Network Scan to Network lets you scan your documents to network destinations specified by your system support person. Afterthe destinations (shared network folders) have been established on the network, the setup process for the applicationinvolves installing and configuring t...
Page 113 - Creating an FTP shortcut using the printer control panel; Scanning to an FTP address using the control panel
Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbersseparated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Navigate to: Settings > Other Settings are...
Page 114 - Scanning to a computer or flash drive; Setting up Scan to Computer; Scanning to a flash drive
Scanning to a computer or flash drive Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple ‑ page or two-sided documents. • Load the original document faceup. • Use the scanner glass for single ‑ page documents, book pages, small items (such as postcards or photos), transparencie...
Page 115 - Understanding the scan options
Understanding the scan options FTP This option lets you enter the IP address for the FTP destination. Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. File Name This option lets you type a file name for the scan image. Save As Shortcut This option le...
Page 117 - Menus list
Understanding the printer menus Menus list Paper Menu Reports Network/Ports Security Default SourcePaper Size/Type Configure MP Substitute Size Paper Texture Paper Loading Custom Types Custom Names Custom Scan SizesCustom Bin Names Universal Setup Bin Setup Menu Settings PageDevice Statistics Staple...
Page 118 - Paper menu; Default Source menu
Paper menu Default Source menu Use To Default Source Tray [x]Multipurpose FeederManual PaperManual Envelope Set a default paper source for all print jobs. Notes: • Tray 1 (standard tray) is the factory default setting. • From the Paper menu, set Configure MP to "Cassette" for MultipurposeFee...
Page 121 - Configure MP menu
Use To Manual Paper Type Plain PaperCard StockTransparencyRecycledLabelsBondLetterheadPreprintedColored PaperLight PaperHeavy PaperRough/CottonCustom Type [x] Specify the paper type being manually loaded. Notes: • Plain Paper is the factory default setting. • From the Paper menu, set Configure MP to...
Page 122 - Substitute Size menu; Paper Texture menu
Substitute Size menu Use To Substitute Size OffStatement/A5Letter/A411 x 17/A3All Listed Substitute a specified paper size if the requested paper size is not available. Notes: • All Listed is the factory default setting. All available substitutions areallowed. • Setting a size substitution lets the ...
Page 123 - Paper Loading menu
Use To Rough Envelope Texture Rough Specify the relative texture of the rough envelopes loaded. Letterhead Texture SmoothNormalRough Specify the relative texture of the letterhead loaded. Note: Normal is the factory default setting. Preprinted Texture SmoothNormalRough Specify the relative texture o...
Page 125 - Custom Types menu; Custom Names menu
Custom Types menu Use To Custom Type [x] PaperCard StockTransparencyRough/CottonLabelsEnvelope Associate a paper or specialty media type with a factory default custom typename or a user ‑ defined custom name created from the Embedded Web Server or from MarkVision TM Professional. Notes: • Paper is t...
Page 126 - Universal Setup menu; Bin Setup menu
Use To Bin [x] Specify a custom name for Bin [x]. Universal Setup menu Use To Units of Measure InchesMillimeters Identify the units of measure. Notes: • Inches is the U.S. factory default setting. • Millimeters is the international factory default setting. Portrait Width 3.54–48 inches89.9–1219 mm S...
Page 128 - Reports menu
Reports menu Reports menu Use To Menu Settings Page Print a report containing information about the paper loaded in trays, installedmemory, total page count, alarm settings, timeouts, control panel language,TCP/IP address, status of supplies, status of the network connection, and otherinformation. D...
Page 129 - Active NIC menu
Use To Print Directory Print a list of all the resources stored in an optional flash memory card or printerhard disk. Notes: • Job Buffer Size must be set to 100%. • Make sure that the flash memory or hard disk is working and installedcorrectly. Asset Report Print a report containing asset informati...
Page 131 - Network Card menu
Use To Print Setup Page Print a report containing information about the network printer settings, such as the TCP/IP address. Network Card menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > Network Card • Network/Ports...
Page 132 - IPv6 menu
Use To Gateway View or change the current TCP/IP gateway. Enable DHCP OnOff Specify the DHCP address and parameter assignment. Note: On is the factory default setting. Enable RARP OnOff Specify the RARP address assignment setting. Note: Off is the factory default setting. Enable BOOTP OnOff Specify ...
Page 133 - Wireless menu
Use To Enable IPv6 OnOff Enable IPv6 in the printer. Note: On is the factory default setting. Auto Configuration OnOff Specify whether or not the network adapter accepts the automatic IPv6address configuration entries provided by a router. Note: On is the factory default setting. Set Hostname Set th...
Page 134 - AppleTalk menu; Standard USB menu
Use To Choose Network Select an available network for the printer to use. View Signal Quality View the quality of the wireless connection. View Security Mode View the encryption method for the wireless network. AppleTalk menu To access the menu, navigate to either of the following: • Network/Ports &...
Page 140 - SMTP Setup menu
Use To Baud 1200240048009600192003840057600115200138200172800230400345600 Specify the rate at which data can be received through the serial port. Notes: • 9600 is the factory default setting. • 138200, 172800, 230400, and 345600 baud rates are only displayed in theStandard Serial menu. These setting...
Page 141 - Security menu; Edit Security Setups menu
Use To Use SSL DisabledNegotiateRequired Set the printer to use SSL for increased security when connecting to theSMTP server. Notes: • Disabled is the factory default setting. • When the Negotiate setting is used, the SMTP server determines ifSSL will be used. SMTP Server Authentication No authentic...
Page 142 - Miscellaneous Security Settings menu
Use To Edit Building Blocks Internal AccountsNTLMSimple Kerberos SetupKerberos SetupActive DirectoryLDAPLDAP+GSSAPIPasswordPIN Edit settings for Internal Accounts, NTLM, Simple Kerberos Setup, Kerberos Setup,Active Directory, LDAP, Password, and PIN. Edit Security Templates [list of available templa...
Page 143 - Confidential Print menu
Use To Security Reset Jumper No EffectAccess controls=“No Security”Reset factory security defaults Adjust the security settings. Notes: • No Effect means the reset has no effect on the printer security configuration. • Access controls=’No Security’ retains all the security information that the userh...
Page 144 - Erase Temporary Data Files menu
Use To Repeat Job Expiration Off1 hour4 hours24 hours1 week Set a limit on how long the printer stores print jobs. Verify Job Expiration Off1 hour4 hours24 hours1 week Set a limit on how long the printer stores print jobs needing verification. Reserve Job Expiration Off1 hour4 hours24 hours1 week Se...
Page 145 - Security Audit Log menu
Security Audit Log menu Use To Export Log Enable an authorized user to export the security log. Notes: • To export the log from the printer control panel, attach a flash drive to theprinter. • To export the log from the Embedded Web Server, download the log to acomputer. Delete Log YesNo Specify whe...
Page 146 - Set Date and Time menu
Use To Configure Log (continued) Admin’s e-mail address [256 character string] Digitally sign exports OffOn Severity of events to log 0–7 Remote Syslog non-logged events NoYes E-mail log cleared alert NoYes E-mail log wrapped alert NoYes E-mail % full alert NoYes % full alert level 1–99 E-mail log e...
Page 148 - Settings menu; General Settings menu
Settings menu General Settings menu Use To Display Language EnglishFrancaisDeutschItalianoEspanolDanskNorskNederlandsSvenskaPortugueseSuomiRussianPolskiGreekMagyarTurkceCeskySimplified ChineseTraditional ChineseKoreanJapanese Set the language of the text appearing on the printer display. Note: Not a...
Page 157 - Copy Settings menu
Use To Factory Defaults Do Not RestoreRestore Now Restore the printer settings to the factory default settings. Notes: • Do Not Restore is the factory default setting. This keeps theuser ‑ defined settings. • Restore Now returns all printer settings to the factorydefault settings except Network/Port...
Page 162 - Fax Settings menu; General Fax Settings
Fax Settings menu Fax Mode (Analog Fax Setup) menu Analog Fax Setup mode sends the fax job through a telephone line. General Fax Settings Use To Fax Name Specify the name of the fax in the printer. Fax Number Specify the number assigned to the fax. Fax ID Fax NameFax Number Specify how the fax is id...
Page 163 - Fax Send Settings
Use To Fax Cover Page Fax Cover Page Off by defaultOn by defaultNever useAlways use Include to Field OnOff Include from Field OnOff FromInclude Message Field OnOff MessageInclude Logo OnOff Include Footer [x] OnOffFooter [x] Configure the fax cover page. Notes: • Off by default is the factory defaul...
Page 167 - Fax Receive Settings
Use To Temperature ‑ 4 to 4 Specify warm or cool outputs. Cool values generate a bluer output than the defaultwhile warm values generate a redder output than the default. Note: 0 is the factory default setting. Enable Color Fax Scans Off by defaultOn by defaultNever useAlways use Enable color faxing...
Page 169 - Fax Log Settings
Use To Punch OffOn Specify whether prints are punched. Notes: • Off is the factory default setting. • This menu item appears only when a staple, hole punch finisher is installed. Staple Off1 staple2 staples4 staples Specify whether prints are stapled. Notes: • Off is the factory default setting. • T...
Page 170 - Speaker Settings; Answer On; mail Settings menu
Use To Log Output Bin Standard BinBin [x] Specify the bin for the printed fax logs. Note: Standard Bin is the factory default setting. Speaker Settings Use To Speaker Mode Always OffOn until ConnectedAlways On Specify the mode of the speaker. Note: On until Connected is the factory default setting. ...
Page 175 - FTP Settings menu
FTP Settings menu Use To Format PDF (.pdf)Secure PDF (.pdf)TIFF (.tif)JPEG (.jpg)XPS (.xps) Specify the format of the file for FTP sending. Note: PDF (.pdf) is the factory default setting. PDF Version 1.2–1.7A–1a Set the version level of the PDF file for FTP sending. Note: 1.5 is the factory default...
Page 179 - Flash Drive menu; Scan Settings
Flash Drive menu Scan Settings Use To Format PDF (.pdf)Secure PDFTIFF (.tif)JPEG (.jpg)XPS (.xps) Specify the format of the file to be sent through FTP. Note: PDF (.pdf) is the factory default setting. PDF Version 1.2–1.7A–1a Set the version of the PDF file to be sent through FTP. Note: 1.5 is the f...
Page 182 - Print Settings
Use To Contrast 0–5Best for content Specify the contrast of the scanned image. Note: Best for content is the factory default setting. Mirror Image OffOn Create a mirror image of the original document. Note: Off is the factory default setting. Negative Image OffOn Create a negative image of the origi...
Page 184 - Setup menu
Separator Sheets OffBetween CopiesBetween JobsBetween Pages Specify whether blank separator sheets are inserted. Notes: • Off is the factory default setting. • Between Copies inserts a blank sheet between each copy of a print job if Collate is set to(1,2,3) (1,2,3). If Collate is set to (1,1,1) (2,2...
Page 186 - Finishing menu
Finishing menu Use To Sides (Duplex) 1 sided2 sided Specify whether two ‑ sided printing is set as the default for all print jobs. Notes: • 1 sided is the factory default setting. • You can set two ‑ sided printing from the printer software. Duplex Binding Long EdgeShort Edge Define the way two ‑ si...
Page 188 - Quality menu
Use To Hole Punch Mode 2 holes3 holes4 holes Specify the number of holes to be created on printed outputs for the purpose ofcollecting the sheets in a binder or folder. Notes: • 3 holes is the U.S. factory default setting. 4 holes is the international factorydefault setting. • This menu appears only...
Page 189 - Job Accounting menu
Use To Enhance Fine Lines OnOff Enable a print mode preferable for files such as architectural drawings, maps, electricalcircuit diagrams, and flow charts. Notes: • Off is the factory default setting. • You can set this option from the printer software. For Windows users, click File > Print , and...
Page 190 - Utilities menu
Use To Log Action at Near Full NoneE ‑ mail Current Log E ‑ mail & Delete Current Log E ‑ mail & Delete Oldest Log Post Current LogPost & Delete Current LogPost & Delete Oldest LogDelete Current LogDelete Oldest LogDelete All LogsDelete All But Current Determine and set how the print...
Page 195 - HTML menu
HTML menu Use To Font Name Albertus MTAntique OliveApple ChanceryArial MTAvant GardeBodoniBookmanChicagoClarendonCooper BlackCopperplateCoronetCourierEurostileGaramondGenevaGill SansGoudyHelveticaHoefler TextIntl CG TimesIntl CourierIntl Univers Joanna MTLetter GothicLubalin GraphMarigoldMonaLisa Re...
Page 196 - Image menu; Help menu
Use To Margin Size 8–255 mm Set the page margin for HTML documents. Notes: • 19 mm is the factory default setting. • Margin size can be increased in 1 ‑ mm increments. Backgrounds Do Not PrintPrint Specify whether to print backgrounds on HTML documents. Note: Print is the factory default setting. Im...
Page 198 - Saving money and the environment; Saving paper and toner; Using recycled paper; Conserving supplies; Use both sides of the paper
Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impacton the environment. We design with the environment in mind, engineer our packaging to reduce materials, and providecollection and recycling programs. ...
Page 199 - Avoid paper jams; Saving energy; Using Hibernate mode
Avoid paper jams Correctly set the paper type and size to avoid paper jams. For more information, see “Avoiding jams” on page 242 . Saving energy Using Hibernate mode Hibernate is an ultra ‑ low ‑ power operating mode. Notes: • Three days is the default amount of time before the printer enters Hiber...
Page 200 - Recycling; Recycling Lexmark products
Adjusting Sleep mode 1 From the home screen, navigate to: > Settings > General Settings > Timeouts > Sleep Mode 2 In the Sleep Mode field, select the number of minutes the printer is idle before it enters Sleep mode. 3 Apply the changes. Adjusting the brightness of the printer display To...
Page 202 - Securing the printer; Using the security lock feature; Disposing of a printer hard disk
Securing the printer Using the security lock feature The printer is equipped with a security lock feature. When a lock compatible with most laptop computers is attached,the printer is locked. When locked, the controller board shield and the controller board cannot be removed. Attach asecurity lock t...
Page 204 - Configuring printer hard disk encryption; Finding printer security information
Configuring printer hard disk encryption Enable hard disk encryption to prevent loss of sensitive data in the event the printer or its hard disk is stolen. Note: Some printer models may not have a hard disk installed. 1 Turn off the printer. 2 From the control panel, hold down 2 and 6 while turning ...
Page 205 - Maintaining the printer; Cleaning printer parts; Cleaning the printer; Cleaning the scanner glass
Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Cleaning printer parts Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage:...
Page 206 - Cleaning the charger and the printhead lens
2 Wipe the areas shown with a soft or lint ‑ free cloth. 1 White underside of the scanner cover 2 Scanner glass 3 ADF glass 4 White underside of the ADF cover 3 Close the scanner cover. Cleaning the charger and the printhead lens 1 Open the bottom front door. Maintaining the printer 206
Page 209 - Emptying the hole punch box
Emptying the hole punch box 1 Open door H. 2 Remove and empty the hole punch box. Maintaining the printer 209
Page 210 - Checking the status of parts and supplies; Estimated number of remaining pages
3 Reinstall the hole punch box. 4 Close door H. Checking the status of parts and supplies A message appears on the display when a replacement supply item is needed or when maintenance is required. Checking the status of parts and supplies on the printer control panel From the home screen, touch Stat...
Page 211 - Ordering supplies; Using genuine Lexmark parts and supplies; Ordering a photoconductor unit; Ordering a waste toner bottle
The accuracy of the estimated number of remaining pages may decrease when the actual printing consumption isdifferent from the historical printing consumption. Consider the variable level of accuracy before purchasing or replacingsupplies based on the estimate. Until an adequate print history is obt...
Page 212 - Ordering staple cartridges; Ordering a 300K maintenance kit; Storing parts and supplies; Storing supplies
Ordering staple cartridges Item Part number Staple cartridges 25A0013 Ordering a 300K maintenance kit Note: To replace the parts included in the maintenance kit, see the instruction sheet that came with each part. Item Part number Maintenance kit 40X9669 Storing parts and supplies Storing supplies C...
Page 213 - Replacing supplies; Replacing a photoconductor unit
Replacing supplies Replacing a photoconductor unit 1 Open the bottom front door. 2 Remove the waste toner bottle. Maintaining the printer 213
Page 215 - Replacing the staple cartridge; Replacing the staple cartridge in the staple finisher
7 Lock the photoconductor unit. 8 Reinstall the waste toner bottle. 9 Close the bottom front door. Replacing the staple cartridge Replacing the staple cartridge in the staple finisher Note: The staple finisher is supported only in select printer models. 1 Press the latch on the staple finisher, and ...
Page 218 - Replacing the staple cartridge in the booklet finisher
Replacing the staple cartridge in the booklet finisher 1 Open door H, and then pull out the booklet maker. 2 Remove the staple cartridge holder. Maintaining the printer 218
Page 220 - Replacing the staple cartridge in the staple, hole punch finisher
Replacing the staple cartridge in the staple, hole punch finisher 1 Open door H. 2 Remove the staple cartridge holder. 3 Remove the empty staple cartridge from the cartridge holder. Maintaining the printer 220
Page 221 - Replacing the toner cartridge
4 Insert the new cartridge into the cartridge holder. 5 Push the cartridge holder into the finisher until the holder clicks into place. 6 Close door H. Replacing the toner cartridge 1 Open the top front door. 2 Rotate the toner cartridge counterclockwise, and then pull it out. Maintaining the printe...
Page 223 - Replacing the waste toner bottle
6 Close the top front door. 7 Clean the charger and the printhead lens. For more information, see “Cleaning the charger and the printhead lens” on page 206 . Replacing the waste toner bottle 1 Open the bottom front door. Maintaining the printer 223
Page 225 - Replacing the 300K maintenance kit; Replacing the exhaust and ozone filters; Replacing the exhaust filter
Replacing the 300K maintenance kit Replacing the exhaust and ozone filters 1 Exhaust filter 2 Ozone filter Replacing the exhaust filter 1 Pull out the exhaust filter. 2 Unpack the new exhaust filter. Maintaining the printer 225
Page 226 - Replacing the ozone filter
3 Insert the new filter. Replacing the ozone filter 1 Pull out the ozone filter. 2 Unpack the new ozone filter. 3 Insert the new filter. Maintaining the printer 226
Page 227 - Replacing the pick, feed, and separator rollers
Replacing the pick, feed, and separator rollers 1 Pick roller 2 Feed roller 3 Separator roller Note: You can use the rollers stored in the compartment inside the standard trays. For more information, see “Storing the rollers” on page 212 . 1 Turn off the printer. Maintaining the printer 227
Page 230 - Replacing the transfer module
6 Remove the rollers. 7 Insert the new rollers until they click into place. Note: Make sure to insert the rollers to their right places. 8 Close doors C and D. 9 Insert the trays. Replacing the transfer module Note: Use the screwdriver located inside the bottom front door of the printer. Maintaining...
Page 233 - Replacing the transfer roller
Warning—Potential Damage: Do not touch the transfer belt. Doing so may affect the print quality of future print jobs. 8 Insert the new transfer module until it clicks into place. 9 Place the paper guide back into place. 10 Tighten the screws of the transfer module lock. 11 Reinstall the door stopper...
Page 234 - Resetting the maintenance counter
2 Pull out the transfer roller. 3 Unpack the new transfer roller. 4 Insert the new transfer roller until it clicks into place. 5 Close door C. Resetting the maintenance counter 1 Turn off the printer. 2 From the control panel, hold down 2 and 6 while turning the printer on. Release the buttons when ...
Page 235 - Replacing the ADF scan pad
Replacing the ADF scan pad 1 Open the scanner cover. 2 Remove the ADF scan pad. 3 Unpack the new ADF scan pad, and then remove the packing materials. Maintaining the printer 235
Page 237 - Moving the printer; Before moving the printer; Moving the printer to another location
Moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. Before moving the printer CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damag...
Page 238 - Shipping the printer
• If necessary, use a cart with a surface large enough to support the full dimensions of the printer. • Keep the printer in an upright position. • Avoid jarring movements. Shipping the printer When shipping the printer, use the original packaging. Maintaining the printer 238
Page 239 - Managing the printer; Checking the virtual display; Viewing reports
Managing the printer Checking the virtual display 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbersseparated by periods, such as 123.123.123.123. • If you ar...
Page 240 - Copying printer settings to other printers
Copying printer settings to other printers Note: This feature is available only in network printers. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as fourse...
Page 241 - Restoring factory default settings
Notification Description Non Continuable Stop 1,2 The printer stops processing jobs when the supply condition is reached. The supply must bereplaced to continue printing. 1 The printer generates an e-mail about the status of the supply when supply notification is enabled. 2 The printer stops when so...
Page 242 - Clearing jams; Avoiding jams; Load paper properly; Use recommended paper
Clearing jams Carefully select paper and specialty media, and then load them properly to avoid most jams. If jams occur, then followthe steps outlined in this chapter. Note: Jam Recovery is set to Auto by default. The printer reprints jammed pages unless the memory required to hold the pages is need...
Page 243 - Understanding jam messages and locations
• Flex, fan, and straighten paper before loading it. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. • Make sure the paper size and type are set correctly on the computer or printer control panel. • Store paper according to manuf...
Page 245 - page jam, clear jammed paper from multipurpose
[x] ‑ page jam, clear jammed paper from multipurpose feeder. [200.xx] 1 Remove all paper from the multipurpose feeder. 2 Remove the jammed paper. 3 Open door C to remove any paper fragments. Note: Make sure that door C does not hit any cable attached to the printer. 4 Close door C. 5 Flex the sheets...
Page 247 - sheet tray and open door
3 Open the standard trays, and then locate the jammed paper. 4 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 5 Close the trays and door C. [x] ‑ page jam, slide the 3000 ‑ sheet tray and open door C. [2yy.xx] 1 Slide the 3000 ‑ sheet tray. Clearing jams 247
Page 258 - page jam, press latch to access area G. Leave paper in
Notes: • Make sure that all paper fragments are removed. • If the 3000 ‑ sheet tray is installed, then slide the tray to the right to open the door. 7 Close door C. [x] ‑ page jam, press latch to access area G. Leave paper in bin. [40y.xx] 1 Remove all paper from the staple finisher bin. Clearing ja...
Page 261 - page jam, press latch to access area G and clear jammed
[x] ‑ page jam, press latch to access area G and clear jammed staples. Leave paper in bin. [402.93] 1 Remove all paper from the staple finisher bin. 2 Press the latch on the staple finisher, and then slide the finisher to the left. 3 Remove the staple cartridge holder. Clearing jams 261
Page 264 - page jam, open door H and rotate knob H6 clockwise. Leave
[x] ‑ page jam, open door H and rotate knob H6 clockwise. Leave paper in bin. [426.xx–428.xx] If the jammed paper is located under door G, then open the door and remove the paper. 1 Open door J, and then lift handle J1. 2 Open door H. Clearing jams 264
Page 269 - page jam, press latch at area E to open ADF’s top
[x] ‑ page jam, press latch at area E to open ADF’s top cover. [28y.xx] 1 Remove all original documents from the ADF tray. 2 Open the top ADF top cover. 3 Remove jammed paper. Note: Make sure that all paper fragments are removed. 4 Close the cover. 5 Open the scanner cover, and then open the bottom ...
Page 271 - Troubleshooting; Understanding the printer messages
Troubleshooting Understanding the printer messages Cartridge low [88.xy] You may need to order a replacement toner cartridge. If necessary, touch Continue on the printer control panel to clear the message and continue printing. Cartridge nearly low [88.xy] If necessary, touch Continue on the printer...
Page 277 - Load staples
Load Multipurpose Feeder with [custom type name] [paper orientation] Try one or more of the following: • Load the feeder with the correct size and type of paper. • From the control panel, touch one of the following: – Prompt each page, paper loaded or Do not prompt, paper loaded —To clear the messag...
Page 280 - Printer had to restart. Last job may be incomplete.; Remove paper from all bins
Printer had to restart. Last job may be incomplete. From the printer control panel, touch Continue to clear the message and continue printing. For more information, visit http://support.lexmark.com or contact customer support. Reinstall missing or unresponsive cartridge [31.xy] Try one or more of th...
Page 281 - Printer and toner cartridge regions
Remove paper from bin [x] Remove the paper from the specified bin. The printer automatically senses paper removal and resumes printing. If removing the paper does not clear the message, then touch Continue . Remove paper from [linked set bin name] Remove paper from the specified bin. The printer aut...
Page 282 - Replace jammed originals if restarting job.
Region number Region 5 Africa, Middle East, rest of Europe 9 Invalid Notes: • The x and y values represent . xy in the code that appears on the printer control panel. • The x and y values must match for printing to continue. Replace jammed originals if restarting job. Try one or more of the followin...
Page 285 - Supply needed to complete job
• Update the network firmware in the printer or print server. For more information, visit the Lexmark support Website at http://support.lexmark.com or contact customer support, and then report the message. Standard USB port disabled [56] Try one or more of the following: • From the printer control p...
Page 286 - Unsupported disk; Weblink server not set up. Contact system administrator.
Tray [x] paper size unsupported Replace with a supported paper size. Unformatted flash detected [53] Try one or more of the following: • From the printer control panel, touch Continue to stop the defragmentation and continue printing. • Format the flash memory. Note: If the error message remains, th...
Page 287 - Solving printer problems; Basic printer problems; The printer is not responding
Solving printer problems Basic printer problems The printer is not responding Action Yes No Step 1 Make sure the printer is turned on. Is the printer turned on? Go to step 2. Turn on the printer. Step 2 Check if the printer is in Sleep mode or Hibernate mode. Is the printer in Sleep mode or Hibernat...
Page 289 - Printer display is blank; Hardware and internal option problems; Cannot detect internal option
Printer display is blank Action Yes No Step 1 Press the Sleep button on the printer control panel. Does Ready appear on the printer display? The problem is solved. Go to step 2. Step 2 Turn off the printer, then wait for about 10 seconds, and then turn theprinter back on. Do Please wait and Ready ap...
Page 290 - Internal print server does not operate correctly; Internal Solutions Port does not operate correctly
Action Yes No Step 4 a Check if the internal option is selected. It may be necessary to manually add the internal option in the printerdriver to make it available for print jobs. For more information, see “Adding available options in the print driver” on page 45 . b Resend the print job. Does the in...
Page 291 - Tray problems
Action Yes No Step 2 Check the cable and the ISP connection. a Use the correct cable, and then make sure it is securely connected tothe ISP. b Check if the ISP solution interface cable is securely connected into thereceptacle of the controller board. Note: The ISP solution interface cable and the re...
Page 292 - USB/parallel interface card does not operate correctly; Paper feed problems; Jammed pages are not reprinted
Action Yes No Step 4 Check if the tray is available in the printer driver. Note: If necessary, manually add the tray in the printer driver to make it available for print jobs. For more information, see “Adding available options in the print driver” on page 45 . Is the tray available in the printer d...
Page 293 - Paper frequently jams; Paper jam message remains after jam is cleared
Paper frequently jams Action Yes No Step 1 a Pull out the tray, and then do one or more of the following: • Make sure paper lies flat in the tray. • Check if the paper size indicators on the paper guides are alignedwith the paper size indicators on the tray. • Check if the paper guides are aligned a...
Page 294 - Solving print problems; Printing problems; Confidential and other held jobs do not print
Solving print problems Printing problems Confidential and other held jobs do not print Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs. Action Yes No Step 1 Open the held jobs folder on the printer display...
Page 295 - Envelope seals when printing; Error message about reading the flash drive appears
Envelope seals when printing Action Yes No a Use envelopes that have been stored in a dry environment. Note: Printing on envelopes with high moisture content can seal the flaps. b Resend the print job. Does the envelope seal when printing? Contact customer support . The problem is solved. Error mess...
Page 296 - Incorrect characters print; Job prints from the wrong tray or on the wrong paper
Incorrect characters print Action Yes No Step 1 Make sure that the printer is not in Hex Trace mode. Note: If Ready Hex appears on the display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode. Is the printer in Hex Trace mode? Deactivate Hex Tracemode. Go to step 2. ...
Page 297 - Large jobs do not collate; Multiple
Large jobs do not collate Action Yes No Step 1 a From the Finishing menu on the printer control panel, set Collate to(1,2,3) (1,2,3). b Resend the print job. Did the job print and collate correctly? The problem is solved. Go to step 2. Step 2 a From the printer software, set Collate to (1,2,3) (1,2,...
Page 298 - Print job takes longer than expected
Print job takes longer than expected Action Yes No Step 1 a Disable Eco ‑ Mode. From the control panel, navigate to: Settings > General Settings > Eco ‑ Mode > Off Note: Disabling Eco ‑ Mode may increase the consumption of energy or paper, or both. b Resend the print job. Did the job print?...
Page 299 - Print jobs do not print
Print jobs do not print Action Yes No Step 1 a From the document you are trying to print, open the Print dialog andcheck if you have selected the correct printer. Note: If the printer is not the default printer, then you must select the printer for each document that you want to print. b Resend the ...
Page 300 - Tray linking does not work; Unexpected page breaks occur
Tray linking does not work Notes: • The trays can detect paper length. • The multipurpose feeder does not automatically detect the paper size. You must set the size from the PaperSize/Type menu. Action Yes No Step 1 a Open the trays, and then check if they contain paper of the same sizeand type. • C...
Page 301 - Print quality problems; Characters have jagged or uneven edges; Clipped pages or images
Print quality problems Characters have jagged or uneven edges Action Yes No Step 1 a Print a font sample list to check if the fonts you are using are supportedby the printer. 1 From the printer control panel, navigate to: > Reports > Print Fonts 2 Touch PCL Fonts or PostScript Fonts . b Use a ...
Page 303 - Gray background on prints; ABCDE; Horizontal voids appear on prints
Gray background on prints ABCDE ABCDE ABCDE Leading edge Trailing edge Action Yes No Step 1 a From the Quality menu on the control panel, decrease the tonerdarkness. b Resend the print job. Did the gray background disappear from the prints? The problem is solved. Go to step 2. Step 2 a Remove, and t...
Page 304 - Incorrect margins on prints; A B C D
Action Yes No Step 1 a Make sure that your software program is using a correct fill pattern. b Resend the print job. Do horizontal voids appear on prints? Go to step 2. The problem is solved. Step 2 a Load the specified tray or feeder with a recommended type of paper. b Resend the print job. Do hori...
Page 305 - Paper curl
Action Yes No Step 1 a Move the width and length guides in the tray to the correct positionsfor the paper size loaded. b Resend the print job. Are the margins correct? The problem is solved. Go to step 2. Step 2 From the printer control panel, set the paper size in the Paper menu tomatch the paper l...
Page 306 - Printer is printing blank pages
Action Yes No Step 4 a Remove the paper from the tray, and then turn it over. b Resend the print job. Is the paper still curled? Go to step 5. The problem is solved. Step 5 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until...
Page 307 - Printer is printing solid black pages; Print irregularities
Action Yes No Step 3 Replace the photoconductor unit, and then resend the print job. Is the printer still printing blank pages? Contact customer support . The problem is solved. Printer is printing solid black pages Action Yes No Step 1 a Reinstall the photoconductor unit. Warning—Potential Damage: ...
Page 309 - Print is too dark
Print is too dark Action Yes No Step 1 a From the Quality menu on the control panel, reduce the tonerdarkness. Note: 8 is the factory default setting. b Resend the print job. Is the print still too dark? Go to step 2. The problem is solved. Step 2 a From the control panel, set the paper type, textur...
Page 310 - Print is too light
Action Yes No Step 5 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Is the print still too dark? Go to step 6. The problem is solved. Step 6 a Clean the charger and the printhead lens...
Page 311 - Repeating defects appear on prints
Action Yes No Step 3 a Depending on your operating system, specify the paper type, texture,and weight from Printing Preferences or from the Print dialog. b Resend the print job. Is the print still too light? Go to step 4. The problem is solved. Step 4 Make sure that the paper has no texture or rough...
Page 312 - Shadow images appear on prints
Action Yes No Step 1 a Clean the charger and the printhead lens. b Resend the print job. Do repeating defects still appear on prints? Go to step 2. The problem is solved. Step 2 a Replace the photoconductor unit if the distance between the defectsis equal to 95.8 mm (3.77 in.). b Resend the print jo...
Page 313 - Skewed print
Action Yes No Step 3 a Depending on your operating system, specify the paper type andweight from Printing Preferences or from the Print dialog. b Resend the print job. Do shadow images still appear on prints? Go to step 4. The problem is solved. Step 4 a Clean the charger and the printhead lens. b R...
Page 314 - Streaked horizontal lines appear on prints
Streaked horizontal lines appear on prints ABCDEABCDEABCDE Action Yes No Step 1 a Depending on your operating system, specify the tray or feeder fromPrinting Preferences or the Print dialog. b Resend the print job. Do streaked horizontal lines appear on prints? Go to step 2. The problem is solved. S...
Page 315 - Streaked vertical lines appear on prints
Action Yes No Step 6 Replace the photoconductor unit, and then resend the print job. Do streaked horizontal lines appear on prints? Contact customer support . The problem is solved. Streaked vertical lines appear on prints ABCDEABCDEABCDE Leading edge Trailing edge Action Yes No Step 1 a Depending o...
Page 316 - Toner fog or background shading appears on prints
Action Yes No Step 4 a Remove, and then reinstall the photoconductor unit. 1 Remove the photoconductor unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes.Extended exposure to light may cause print quality problems. 2 Install the photoconduc...
Page 317 - Toner rubs off; ABC; Toner specks appear on prints
Action Yes No Step 3 Replace the photoconductor unit, and then resend the print job. Did the toner fog or background shading disappear from the prints? The problem is solved. Contact customer support . Toner rubs off Leading edge Trailing edge ABC DEF Action Yes No Step 1 From the Paper menu on the ...
Page 318 - Transparency print quality is poor; Uneven print density; Vertical voids appear on prints
Transparency print quality is poor Action Yes No Step 1 From the printer control panel, set the paper type in the Paper menu tomatch the paper loaded in the tray. Is the paper type for the tray set to Transparency? Go to step 2. Set the paper type toTransparency. Step 2 a Check if you are using a re...
Page 320 - Solving copy problems; Copier does not respond; Partial document or photo copies
Solving copy problems Copier does not respond Action Yes No Step 1 Check if an error or status message appears on the display. Does an error or status message appear? Clear the error or statusmessage. Go to step 2. Step 2 Check if the power cord is plugged into the printer and a properlygrounded ele...
Page 321 - Poor copy quality
Poor copy quality Action Yes No Step 1 Check if an error or status message appears on the display. Does an error or status message appear? Clear the error or statusmessage. Go to step 2. Step 2 Check the quality of the original document. Is the quality of the original document satisfactory? Go to st...
Page 322 - Solving fax problems; Caller ID is not shown
Action Yes No Step 8 Check for missing or faded text on prints. a From the Copy screen, navigate to: Advanced Options > Advanced Imaging b Adjust the settings: • Sharpness —Increase the current setting. • Contrast —Increase the current setting. c Resend the copy job. Do prints have missing or fad...
Page 323 - Cannot send or receive a fax
Cannot send or receive a fax Action Yes No Step 1 Check if an error or status message appears on the display. Is there an error or status message on the display? Clear the error or statusmessage. Go to step 2. Step 2 Check if the power cord is plugged into the printer and a properlygrounded electric...
Page 325 - Can receive but not send faxes
Action Yes No Step 10 a Temporarily disable voice mail service. For more information, contactyour telephone company. Note: If you want to use both voice mail and the printer, then consider adding a second telephone line for the printer. b Try sending or receiving a fax. Can you send or receive a fax...
Page 326 - Can send but not receive faxes; Fax and e-mail functions are not set up
Can send but not receive faxes Action Yes No Step 1 Check the tray or feeder. If empty, then load paper in the tray or feeder. Can you receive faxes? The problem is solved. Go to step 2. Step 2 Check the ring count delay settings. a Open a Web browser, and then type the printer IP address in theaddr...
Page 327 - Received fax has poor print quality
Action Yes No a From the home screen, navigate to: > Settings > General Settings > Run initial setup > Yes > Submit b Turn off the printer, and then turn it back on. The “Select your language” screen appears on the printer display. c Select a language, and then touch . d Select a coun...
Page 329 - Solving scanner problems; Cannot scan from a computer; Partial document or photo scans; Poor scanned image quality
Solving scanner problems Cannot scan from a computer Action Yes No Step 1 Make sure the printer is turned on and that Ready appears on the printer display before scanning a job. Does Ready appear before scanning the job? Go to step 3. Go to step 2. Step 2 Turn off the printer, then wait for about 10...
Page 330 - Scan job was not successful
Action Yes No Step 3 Clean the scanner glass and the ADF glass using a clean, lint ‑ free cloth dampened with water. Is the scanner glass clean? Go to step 4. See “Cleaning the scanner glass” onpage 205 . Step 4 Check the placement of the document or photo. Make sure that the document or photo is lo...
Page 332 - The scanner does not respond
The scanner does not respond Action Yes No Step 1 Check if the printer is turned on. Is the printer turned on? Go to step 2. Turn on the printer. Step 2 Check if the printer cable is securely attached to the printer and thecomputer, print server, option, or other network device. Is the printer cable...
Page 333 - Solving home screen application problems; An application error has occurred; Embedded Web Server does not open
Solving home screen application problems An application error has occurred Action Yes No Step 1 Check the system log for relevant details. a Open a Web browser, and then type the printer IP address in theaddress field. If you do not know the IP address of the printer, then you can: • View the IP add...
Page 334 - Contacting customer support
Action Yes No Step 3 Check if the network connection is working. Is the network connection working? Go to step 4. Contact your systemsupport person. Step 4 Make sure the cable connections to the printer and print server are secure. For more information, see the setup documentation that came withthe ...
Page 335 - Product information; GOVERNMENT END USERS
Notices Product information Product name: Lexmark MX910de, MX911dte, MX912dxe Machine type: 7421 Model(s): 036, 236, 436 Edition notice June 2014 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PU...
Page 336 - Trademarks
Trademarks Lexmark, Lexmark with diamond design, MarkNet, and MarkVision are trademarks of Lexmark International, Inc.,registered in the United States and/or other countries. ScanBack is a trademark of Lexmark International, Inc. Mac and the Mac logo are trademarks of Apple Inc., registered in the U...
Page 337 - Licensing notices
Univers Linotype-Hell AG and/or its subsidiaries All other trademarks are the property of their respective owners. AirPrint and the AirPrint logo are trademarks of Apple, Inc. Federal Communications Commission (FCC) compliance information statement This product has been tested and found to comply wi...
Page 338 - Waste from Electrical and Electronic Equipment (WEEE) directive; Product disposal
Values are subject to change. See www.lexmark.com for current values. Waste from Electrical and Electronic Equipment (WEEE) directive The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the EuropeanUnion. We encourage the recycling of our produc...
Page 339 - Laser notice
ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to complywith Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark. Temperature information Ambient operating temperature 10 to 30°C (50 ...
Page 340 - Power consumption; Product power consumption
DANGER - Invisible laser radiation when cartridges are removed and interlock defeated. Avoid exposure to laser beam.PERIGO - Radiação a laser invisível será liberada se os cartuchos forem removidos e o lacre rompido. Evite a exposição aos feixes de laser. Opasnost - Nevidljivo lasersko zra č enje ka...
Page 341 - Hibernate Mode; Off mode; Industry Canada compliance statement
Sleep Mode This product is designed with an energy-saving mode called Sleep Mode . The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this productis not used for a specified period of time, called the Sleep M...
Page 342 - Regulatory notices for telecommunication terminal equipment
Japanese VCCI notice European Community (EC) directives conformity This product is in conformity with the protection requirements of EC Council directives 2004/108/EC, 2006/95/EC, and2011/65/EU on the approximation and harmonization of the laws of the Member States relating to electromagneticcompati...
Page 343 - Notice to users of the Canadian telephone network
A plug and jack used to connect this equipment to the premises’ wiring and telephone network must comply with theapplicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug isprovided with this product. It is designed to be connected to a compatible...
Page 344 - Avis réservé aux utilisateurs du réseau téléphonique du Canada; Notice to users of the New Zealand telephone network
an interface may consist of any combination of devices, subject only to the requirement that the sum of the RENs ofall the devices does not exceed five. The modem REN is located on the rear of the equipment on the product labeling. Telephone companies report that electrical surges, typically lightni...
Page 346 - Regulatory notices for wireless products
relating to electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage limits,radio equipment and telecommunications terminal equipment, and on the restrictions of use of certain hazardoussubstances in electrical and electronic equipment. Compliance is indi...
Page 347 - Notice to users in the European Union
Industrie Canada (Canada) Selon la règlementation d'Industrie Canada, l'émetteur radio ne fonctionner qu'avec une antenne dont le type et legain maximal (ou inférieur) ont été approuvés par Industrie Canada. Pour réduire les interférences radio potentiellesauprès d'autres utilisateurs, le type d'ant...
Page 349 - Limited warranty; Limited warranty service
Polski Niniejszym Lexmark International, Inc. o ś wiadcza, ż e niniejszy produkt jest zgodny z zasadniczymi wymogami oraz pozosta ł ymi stosownymi postanowieniami Dyrektywy 1999/5/EC. Português A Lexmark International Inc. declara que este este produto está conforme com os requisitos essenciais e ou...
Page 350 - Extent of limited warranty
To obtain warranty service you may be required to present proof of original purchase. You may be required to deliveryour product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location.You are responsible for loss of, or damage to, a product in transit...
Page 351 - Limitation of liability; Additional rights; Patent acknowledgment
Limitation of liability Your sole remedy under this limited warranty is set forth in this document. For any claim concerning performance ornonperformance of Lexmark or a Remarketer for this product under this limited warranty, you may recover actualdamages up to the limit set forth in the following ...
Page 353 - Index; Numerics
Index Numerics 300K maintenance kit ordering 212 Symbols [x] maintenance kit very low[80.xy] 278[x] ‑ page jam, clear manual feeder. [200.xx] 245[x] ‑ page jam, detach the 3000 ‑ sheet tray and open door F. [24y.xx] 252[x] ‑ page jam, open door C and clear all jammed media. [2yy.xx] 245[x] ‑ page ja...