Page 5 - Contents; iii
Contents Chapter 1. About this manual . . . . . . 1 Important Safety Information . . . . . . . . . . 1 Chapter 2. Safety information . . . . . . 3 General safety . . . . . . . . . . . . . . . . 3 Electrical safety . . . . . . . . . . . . . . . 3 Safety inspection guide . . . . . . . . . . . . 5 Hand...
Page 6 - iv
Removing the hard disk drive . . . . . . . 79 Installing a hard disk drive . . . . . . . . 80 Replacing the optical drive . . . . . . . . . . 81 Removing the optical drive . . . . . . . . 82 Installing an optical drive . . . . . . . . . 82 Replacing the memory module . . . . . . . . 83 Removing the ...
Page 7 - Chapter 1. About this manual; Important Safety Information
Chapter 1. About this manual This manual provides service and reference information for ThinkCentre ® computers listed on the front cover. This manual is intended only for trained service personnel who are familiar with Lenovo ® computer products. Before servicing a Lenovo computer product, be sure ...
Page 9 - Chapter 2. Safety information; General safety
Chapter 2. Safety information This chapter contains the safety information that you need to be familiar with before servicing a computer. General safety Follow these rules to ensure general safety: • Observe good housekeeping in the area of the machines during and after maintenance. • When lifting a...
Page 12 - Grounding requirements; DANGER
• Wear a grounded wrist strap against your skin to eliminate static on your body. • Prevent the part from touching your clothing. Most clothing is insulative and retains a charge even when you are wearing a wrist strap. • Use the black side of a grounded work mat to provide a static-free work surfac...
Page 13 - • Throw or immerse into water
• Connect to properly wired outlets any equipment that will be attached to this product. • When possible, use one hand only to connect or disconnect signal cables. • Never turn on any equipment when there is evidence of fire, water, or structural damage. • Disconnect the attached power cords, teleco...
Page 16 - PERIGO
≥18 kg (37 lbs) ≥32 kg (70.5 lbs) ≥55 kg (121.2 lbs) 1 2 PERIGO A corrente elétrica proveniente de cabos de alimentação, de telefone e de comunicações é perigosa. 10 ThinkCentre Hardware Maintenance Manual
Page 22 - l'exposer à des températures supérieures à 100°C,
DANGER Le courant électrique provenant de l'alimentation, du téléphone et des câbles de transmission peut présenterun danger. Pour éviter tout risque de choc électrique : • Ne manipulez aucun câble et n'effectuez aucune opération d'installation, d'entretien ou de reconfiguration de ce produit au cou...
Page 25 - VORSICHT
• über 100 C erhitzen. • reparieren oder zerlegen. Die örtlichen Bestimmungen für die Entsorgung von Sondermüll beachten. ACHTUNG: Bei der Installation von Lasergeräten (wie CD-ROM-Laufwerken, DVD- aufwerken, Einheiten mitLichtwellenleitertechnik oder Sendern) Folgendes beachten: • Die Abdeckungen n...
Page 28 - Gettare o immergere la batteria nell'acqua
PERICOLO La corrente elettrica proveniente dai cavi di alimentazione, del telefono e di comunicazione può esserepericolosa. Per evitare il rischio di scosse elettriche: • Non collegare o scollegare qualsiasi cavo oppure effettuare l'installazione, la manutenzione o lariconfigurazione del prodotto du...
Page 32 - Arrojarla al agua o sumergirla en ella
• No encienda nunca un equipo cuando hay señales de fuego, agua o daños estructurales. • Desconecte los cables de alimentación, los sistemas de telecomunicaciones, las redes y losmódems conectados antes de abrir las cubiertas de los dispositivos, a menos que se indique locontrario en los procedimien...
Page 33 - Adopte procedimientos seguros al levantar el equipo.
Algunos productos láser tienen incorporado un diodo láser de clase 3A o clase 3B. Tenga en cuenta losiguiente: Cuando se abre, queda expuesto a radiación láser. No mire directamente al rayo láser, ni siquiera coninstrumentos ópticos, y evite exponerse directamente al rayo láser. ≥18 kg ≥32 kg ≥55 kg...
Page 35 - Chapter 3. General information; Specifications; Lenovo programs; Start
Chapter 3. General information This chapter provides general information that applies to all machine types supported by this publication. Specifications This section lists the physical specifications for your computer. Dimensions Width: 472 mm (18.58 inches) Height: 355 mm (13.98 inches) Depth: 95 m...
Page 36 - Accessing Lenovo programs from Control Panel
program icon. Then, follow the instructions on the screen. When the installation process completes, theprogram icon will be activated. Table 1. Programs in the Lenovo ThinkVantage Tools program Program Icon name Communications Utility Web Conferencing Fingerprint Software Fingerprint Reader Lenovo S...
Page 37 - Accessing Lenovo programs on the Windows 8 operating system; Lenovo Start; Additional information resources
Table 2. Programs in Control Panel (continued) Program Control Panel section Green text in Control Panel System Update System and Security Lenovo - Update and Drivers View Management Utility System and Security Lenovo View Management Utility Note: Depending on your computer model, some of the progra...
Page 39 - Chapter 4. General Checkout; Attention; Problem determination tips
Chapter 4. General Checkout Attention The drives in the computer you are servicing might have been rearranged or the drive startup sequencechanged. Be extremely careful during write operations such as copying, saving, or formatting. Data orprograms can be overwritten if you select an incorrect drive...
Page 41 - Chapter 5. Troubleshooting and diagnostics; Basic troubleshooting
Chapter 5. Troubleshooting and diagnostics This chapter describes some basic troubleshooting and diagnostic programs. If your computer problem isnot described here, see “Diagnostics” on page 52 for additional troubleshooting resources. Basic troubleshooting The following table provides information t...
Page 42 - Accessing Control Panel on the Windows 8 operating system; Settings; Search; Windows System; Troubleshooting procedure
Symptom Action The wireless keyboard or mousedoes not work. Verify that: • The computer is turned on. • The battery or batteries installed in the wireless keyboard or mouse are in good condition. • The wireless configurations are all set correctly. You might need to refer to the documentation that c...
Page 43 - Troubleshooting
case the older configuration settings do not solve the problem or have adverse affects. To restore acaptured configuration, do the following: • For Windows 7: Click Start ➙ Control Panel ➙ System and Security ➙ System ➙ System Protection ➙ System Restore . • For Windows 8: Open Control Panel , and t...
Page 44 - Audio problems; No audio in Windows; On; Sound comes from one external speaker only
Audio problems Select your symptom from the following list: • “No audio in Windows” on page 38 • “An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a drive” on page 38 • “Sound comes from one external speaker only” on page 38 • “No audio in DOS applications ...
Page 45 - No audio in DOS applications or games; CD problems; A CD or DVD does not work
• Double-click the speaker icon in the Windows notification area. A master volume-control window opens. Verify that the Balance settings are set correctly. If these actions do not correct the problem, you might have a failing speaker. Have the speaker serviced. Ifyou need technical assistance, see “...
Page 46 - DVD problems; Black screen instead of DVD video
Unable to use a startable (bootable) recovery medium, such as the Product RecoveryCD, to start your computer Symptom: Unable to use a startable (bootable) recovery medium, such as the Product Recovery CD,to start your computer. Action: Make sure that the CD or DVD drive is in the startup sequence be...
Page 47 - Intermittent problems
• Make sure that the disc surface is clean and not scratched. • Check all cable connections to and from the speakers. • Use the DVD menu for the video to select a different audio track. If these actions do not correct the problem, run the diagnostic programs (see “Diagnostics” on page 52 forinstruct...
Page 49 - Monitor problems; Wrong characters appear on the screen
The fingerprint reader does not work Symptom: The fingerprint reader does not work. Action: The following could cause the fingerprint reader not to operate properly: • Not enrolling your fingerprint correctly. • Scratching the surface of the reader with a hard, pointed object. • Scraping the surface...
Page 50 - The image appears to be flickering; The image is discolored
If these actions do not correct the problem, run the diagnostic programs (see “Diagnostics” on page 52 forinstructions). If you need technical assistance, see “Additional information resources” on page 31. The monitor works when you turn on the computer, but goes blank when you startsome application...
Page 51 - Networking problems; Ethernet problems
If these actions do not correct the problem, your monitor might need service. See “Additional informationresources” on page 31 for details. Networking problems The following are the most common networking problems. Select your networking problem from thefollowing list: • “Ethernet problems” on page ...
Page 52 - A wireless LAN problem
4. If an exclamation mark is displayed next to an adapter name under Network adapters , you might not be using the correct driver or the driver is not enabled. To update the driver, right-click thehighlighted adapter. 5. Click Update Driver Software , and then follow the instructions on the screen. ...
Page 53 - Option problems
• Make sure that the wireless radio is enabled by double-clicking the Access Connections icon in the Windows notification area. Note: If your computer is preinstalled with the Windows 7 operating system, click Show hidden icons in the Windows notification area. The Access Connections icon is display...
Page 54 - Performance and lockup problems; Insufficient free hard disk drive space
Select your symptom from the following list: • “An option that was just installed does not work” on page 48 • “An option that previously worked does not work now” on page 48 An option that was just installed does not work Symptom: An option that was just installed does not work. Action: Verify that:...
Page 55 - Excessive number of fragmented files
To check the amount of free space on the Windows 7 operating system, do the following: 1. Click Start ➙ Computer . 2. Right-click your C drive entry and then click Properties . The amount of free disk space is displayed. To check the amount of free space on the Windows 8 operating system, do the fol...
Page 57 - Software problems; When using a sort feature, dates do not sort in the correct order
• Verify that any software supplied with the serial device is correctly installed. Refer to the documentation for the serial-device option. • Make sure that the serial-port adapter, if you added one, is properly installed and firmly seated. If these actions do not correct the problem, run the diagno...
Page 58 - USB problems; Diagnostics
• If you are unable to resolve the problem through other methods, uninstall the software program and reinstall it. If these actions do not correct the problem, you might need technical assistance. Contact your softwaremanufacturer or see “Additional information resources” on page 31 for details. USB...
Page 61 - Chapter 6. Using the Setup Utility program; Starting the Setup Utility program; Security; Viewing and changing settings
Chapter 6. Using the Setup Utility program The Setup Utility program is used to view and change the configuration settings of your computer, regardlessof which operating system you are using. However, the operating system settings might override any similarsettings in the Setup Utility program. Star...
Page 63 - Enabling or disabling a device; Selecting a startup device
2. From the Setup Utility program main menu, select Security . 3. Depending on the password type, select Set Power-On Password or Set Administrator Password . 4. Follow the instructions on the right side of the screen to set, change, or delete a password. Note: A password can be any combination of u...
Page 64 - Enabling ErP compliance mode
3. Select the devices for the Primary Startup Sequence, the Automatic Startup Sequence, and the Error Startup Sequence. Read the information displayed on the right side of the screen. 4. Press F10 to save changes and exit the Setup Utility program. See “Exiting the Setup Utility program” on page 59....
Page 65 - Exiting the Setup Utility program
3. Depending on the operating system to be installed, do one of the following: • To install the Windows 8 (64-bit) operating system, select Enabled . • To install an operating system other than Windows 8 (64-bit), select Disabled . 4. Select Yes in the window displayed and press Enter to confirm you...
Page 67 - Hard disk drive boot error; Power Supply Problems; Beep symptoms
Chapter 7. Symptom-to-FRU Index The Symptom-to-FRU index lists error symptoms and possible causes. The most likely cause is listed first.Always begin with Chapter 4 “General Checkout” on page 33. This index can also be used to help youdecide which FRUs to have available when servicing a computer. If...
Page 68 - POST error codes
The following tables describes beep symptoms. Beep Symptom FRU/Action 2 short beeps CMOS setting error Common error code, see the detail failure information in“POST error codes” on page 62. 3 short and 1 long beeps DRAM memory error Perform the following actions in order. 1. Make sure the memory mod...
Page 69 - Miscellaneous error conditions
Error code POST Error Message Description/Action 1820 More than one external fingerprintreader are attached. Power off andremove all but the reader that you setup within your main operating system. If more than one external fingerprintreader are connected to a computer,this error message will be dis...
Page 71 - Undetermined problems
Undetermined problems This section provides instructions on how to find out the failing devices or adapters. 1. Power-off the computer. 2. Remove or disconnect the following components (if installed) one at a time. a. External devices (modem, printer, or mouse) b. Any adapters c. Memory modules d. E...
Page 74 - Locating connectors on the rear of your computer
Locating connectors on the rear of your computer Figure 2 “Rear connector locations” on page 68 shows the locations of the connectors on the rear of yourcomputer. Some connectors on the rear of your computer are color-coded to help you determine where toconnect the cables on your computer. Figure 2....
Page 75 - Locating major FRUs and CRUs
Locating major FRUs and CRUs “” on page shows the locations of the major FRUs and CRUs in the computer. To remove the computercover, see “Removing the computer cover” on page 74. Chapter 8 . Locations 69
Page 76 - Looking up FRU information
The following table lists the major FRUs shown in “” on page and identifies which FRUs are also self-serviceCRUs or optional-service CRUs. Notes: • Self-service CRUs: These CRUs unplug or are secured by no more than two screws. Examples of these types of CRUs include the keyboard, the mouse, any USB...
Page 77 - Locating parts on the system board
Locating parts on the system board Figure 3 “Locations of the parts and connectors on the system board” on page 71 shows the locationsof the parts and connectors on the system board. Figure 3. Locations of the parts and connectors on the system board 1 LCD panel connector 9 SATA power connector 2 Mi...
Page 79 - Chapter 9. Replacing FRUs; Important; Adjusting the computer stand
Chapter 9. Replacing FRUs Important Before you replace any FRU, read Chapter 2 “Safety information” on page 3. These precautions andguidelines will help you work safely. FRU replacements are to be done by trained service technicians only. This chapter does not contain a removal and replacement proce...
Page 80 - Removing the computer cover
2. Disconnect all cables, power cords, and external options from your computer. See “Locating connectors on the rear of your computer” on page 68. 3. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay it down so that the screen is against the su...
Page 82 - Closing the system board shielding
8. Disconnect the three inverter cables to gain access to the system board shielding. 9. Open the system board shielding by removing the five screws 1 that secure the system board shielding to the main bracket. Closing the system board shielding To close the system board shielding, do the following:...
Page 84 - Replacing the rear I/O shielding; Installing the rear I/O shielding
5. Install the rear I/O shielding. See “Installing the rear I/O shielding” on page 78. 6. Go to “Completing the FRU installation” on page 109. Replacing the rear I/O shielding Attention: Do not open your computer or attempt any repair before reading and understanding the “Important SafetyInformation...
Page 85 - Replacing the hard disk drive
3. Go to “Completing the FRU installation” on page 109. Replacing the hard disk drive Attention: Do not open your computer or attempt any repair before reading and understanding the “Important SafetyInformation” on page 1. This section provides instructions on how to replace the hard disk drive. Rem...
Page 86 - Installing a hard disk drive
7. Remove the retention clip from the hard disk drive by removing the two screws as shown in the following illustration. Save the retention clip to use when you install the replacement hard disk drive. Installing a hard disk drive To install a hard disk drive, do the following: 1. Turn off the compu...
Page 87 - Replacing the optical drive
6. Align the hard disk drive in the drive bay and connect the hard disk drive to the cable connector. 7. Gently push the hard disk drive assembly into the bay until the hard disk drive stops. 8. Install the five screws to secure the hard disk drive to the chassis. 9. Go to “Completing the FRU instal...
Page 88 - Removing the optical drive; Installing an optical drive
Removing the optical drive To remove the optical drive, do the following: 1. Turn off the computer. 2. Disconnect all cables, power cords, and external options from your computer. See “Locating connectors on the rear of your computer” on page 68. 3. Place a soft, clean towel or cloth on the desk or ...
Page 89 - Replacing the memory module
4. Remove the computer cover. See “Removing the computer cover” on page 74. 5. Attach the retention clip that you removed from the previous optical drive to the side of the new optical drive by installing the two screws to the alignment pins. 6. Align the optical drive in the drive bay and slide the...
Page 93 - Installing a microprocessor fan assembly
12. Lift the main bracket up a little bit so that the LCD panel detaches from the main bracket, and you can gently pull out the microprocessor fan assembly cable connectors through the hole in the main bracket. 13. Lift the microprocessor fan assembly and cables up and out of the main bracket. Insta...
Page 94 - Replacing the microprocessor and heat sink assembly
5. Reinstall all the 11 screws that secure the main bracket to the front bezel. 6. Reinstall the optical drive. See “Installing an optical drive” on page 82. 7. Reinstall the heat sink assembly. See “Installing the microprocessor and heat sink assembly” on page 90. 8. Close the system board shieldin...
Page 95 - Removing the microprocessor and heat sink assembly
Removing the microprocessor and heat sink assembly To remove the microprocessor and heat sink assembly, do the following: 1. Turn off the computer. 2. Disconnect all cables, power cords, and external options from your computer. See “Locating connectors on the rear of your computer” on page 68. 3. Pl...
Page 96 - Installing the microprocessor and heat sink assembly
10. Carefully lift the microprocessor straight up and out of the socket, and place it on a static-protective surface. Installing the microprocessor and heat sink assembly To install a microprocessor and heat sink assembly, do the following: 1. Touch the static-protective package that contains the ne...
Page 99 - Installing a system board
4. Remove the computer cover. See “Removing the computer cover” on page 74. 5. Open the system board shielding. See “Opening the system board shielding” on page 75. 6. Note the locations of all cable connections on the system board and disconnect all cables. See “Locating parts on the system board” ...
Page 100 - Installing internal speakers
Replacing the internal speakers Attention: Do not open your computer or attempt any repair before reading and understanding the “Important SafetyInformation” on page 1. This section provides instructions on how to replace the internal speakers. Removing the internal speakers To remove the internal s...
Page 101 - Replacing the rear I/O assembly
7. Reconnect the internal speaker cable connectors to the system board. 8. Go to “Completing the FRU installation” on page 109. Replacing the rear I/O assembly Attention: Do not open your computer or attempt any repair before reading and understanding the “Important SafetyInformation” on page 1. Thi...
Page 102 - Installing a rear I/O assembly
8. Press the rear I/O assembly-locking tabs 2 inward to disengage the rear I/O assembly 1 from the main bracket. 9. Remove the rear I/O assembly and rear I/O assembly cables from the computer. Installing a rear I/O assembly To install a rear I/O assembly, do the following: 96 ThinkCentre Hardware Ma...
Page 103 - Replacing the inverter
1. Reconnect all the rear I/O assembly cables. See “Locating parts on the system board” on page 71. 2. Position the new rear I/O assembly into the slots, and route the rear I/O assembly cables so that the excess cables tuck in the rear I/O assembly, and then push the rear I/O assembly 1 downward unt...
Page 104 - Removing the inverter
Removing the inverter To remove the inverter, do the following: 1. Turn off the computer. 2. Disconnect all cables, power cords, and external options from your computer. See “Locating connectors on the rear of your computer” on page 68. 3. Place a soft, clean towel or cloth on the desk or surface. H...
Page 105 - Installing an inverter
Installing an inverter Attention Do not open your computer or attempt any repair before reading and understanding the “Important safety information”in the ThinkCentre Safety and Warranty Guide that came with your computer. To obtain a copy of the ThinkCentre Safety and Warranty Guide , go to:http://...
Page 106 - Replacing the battery; Removing the battery
6. Go to “Completing the FRU installation” on page 109. Replacing the battery Attention: Do not open your computer or attempt any repair before reading and understanding the “Important SafetyInformation” on page 1. This section provides instructions on how to replace the battery. Removing the batter...
Page 107 - Installing a battery; Replacing the power supply assembly; Removing the power supply assembly
Installing a battery To install a battery, do the following: 1. Turn off the computer. 2. Disconnect all cables, power cords, and external options from your computer. See “Locating connectors on the rear of your computer” on page 68. 3. Place a soft, clean towel or cloth on the desk or surface. Hold...
Page 109 - Installing a power supply assembly
10. Lift the power supply assembly and the cable out of the computer. Installing a power supply assembly To install a power supply assembly, do the following: 1. Install the new power supply assembly in the main bracket so that the screw holes in the power supply assembly align with the mounting stu...
Page 111 - Replacing the LCD panel; Removing the LCD panel
7. Install the rear I/O assembly. See “Installing a rear I/O assembly” on page 96. 8. Reconnect the power supply assembly cables to the system board. 9. Go to “Completing the FRU installation” on page 109. Replacing the LCD panel Attention: Do not open your computer or attempt any repair before read...
Page 112 - Installing an LCD panel
10. Remove the microprocessor and heat sink assembly. See “Removing the microprocessor and heat sink assembly” on page 89. 11. Remove the microprocessor fan assembly. See “Removing the microprocessor fan assembly” on page 85. 12. Remove the memory modules. See “Removing the memory module” on page 84...
Page 114 - Installing the WIFI card
3. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up. 4. Remove the computer cover. See “Removing the computer cover” on page 74. 5. Open the system board shielding. S...
Page 115 - Installing a computer wall mount
3. Install the three screws to secure the WIFI card to the system board. 4. Close the system board shielding. See “Closing the system board shielding” on page 76. 5. Go to “Completing the FRU installation” on page 109. Installing a computer wall mount For information about how to install a computer ...
Page 119 - Chapter 10. Additional Service Information
Chapter 10. Additional Service Information This chapter provides additional information that the service representative might find helpful. Security features Security features in this section include the following: • Passwords • Vital Product Data • Management Information Format (MIF) Hardware contr...
Page 125 - Index
Index A Administrator, password 56 B basic troubleshooting 35 BIOS settings, changing 58 boot-block recovery 115 C changing password 56 startup device sequence 57 components, internal 69 connectors rear 68 connectors, controls, indicators front 67 considerations, passwords 56 cover removing 73 CRUs ...