Page 4 - Note
Note Before using this information and the product it supports, be sure to read and understand the ThinkCentre Safety and Warranty Guide and Appendix D “Notices” on page 121. First Edition (March 2011) © Copyright Lenovo 2011. LENOVO products, data, computer software, and services have been develope...
Page 5 - Contents; vii; iii
Contents Important safety information . . . . . vii Service and upgrades . . . . . . . . . . . . vii Static electricity prevention . . . . . . . . . . vii Power cords and power adapters . . . . . . . viii Extension cords and related devices . . . . . . viii Plugs and outlets. . . . . . . . . . . . ....
Page 6 - iv
Replacing the keyboard or mouse . . . . . 63 Completing the parts replacement . . . . . 64 Chapter 6. Recovery information . . . 67 Creating and using recovery media . . . . . . 67 Creating recovery media . . . . . . . . . 67 Using recovery media . . . . . . . . . . 68 Performing backup and recovery...
Page 9 - Important safety information; Service and upgrades; DANGER; Static electricity prevention
Important safety information CAUTION:Before using this manual, be sure to read and understand all the related safety information for thisproduct. Refer to the information in this section and the safety information in the ThinkCentre Safety and Warranty Guide that you received with this product. Read...
Page 10 - Power cords and power adapters; Extension cords and related devices; viii
or CRU, do not open the static-protective package containing the part until the instructions direct youto install it. When you handle options or CRUs, or perform any work inside the computer, take the following precautionsto avoid static-electricity damage: • Limit your movement. Movement can cause ...
Page 11 - ix
Plugs and outlets If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damagedor corroded, do not use the outlet until it is replaced by a qualified electrician. Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a r...
Page 13 - Laser compliance statement; Do not remove the drive covers.; Power supply statement; xi
Laser compliance statement Some personal computer models are equipped from the factory with a CD or DVD drive. CD and DVD drivesare also sold separately as options. CD and DVD drives are laser products. These drives are certified inthe U.S. to conform to the requirements of the Department of Health ...
Page 14 - xii
Page 15 - Chapter 1. Product overview; Features
Chapter 1. Product overview This chapter provides information about the computer features, specifications, software programs providedby Lenovo, and locations of connectors, components, parts on the system board, and internal drives. Features This section provides information about the computer featu...
Page 18 - Preinstalled operating system
Preinstalled operating system Your computer is preinstalled with one of the following operating systems: • Microsoft ® Windows ® 7 • Microsoft Windows Vista ® Operating system(s), certified or tested for compatibility 1 (varies by model type) • Linux ® • Microsoft Windows XP Professional SP 3 1. The...
Page 19 - Specifications; Software overview
Specifications This section lists the physical specifications for your computer. Dimensions Width: 175 mm (6.89 inches) Height: 402 mm (15.83 inches) Depth: 440 mm (17.32 inches) Weight Maximum configuration as shipped: 11 kg (24.25 lbs) Environment • Air temperature: Operating: 10°C to 35°C (50°F t...
Page 20 - Lenovo ThinkVantage Tools; Start; ThinkVantage Productivity Center; Lenovo Welcome
Lenovo ThinkVantage Tools The Lenovo ThinkVantage ® Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely. Note: The Lenovo ThinkVantage Tools program is only available on computers with the Windows 7 operating s...
Page 23 - Locating connectors on the rear of your computer
Locating connectors on the rear of your computer Figure 2 “Rear connector locations” on page 9 shows the locations of the connectors on the rear of yourcomputer. Some connectors on the rear of your computer are color-coded to help you determine where toconnect the cables on your computer. Figure 2. ...
Page 25 - Locating components
Locating components Figure 3 “Component locations” on page 11 shows the locations of the various components in yourcomputer. To remove the computer cover, see “Removing the computer cover” on page 32. Figure 3. Component locations 1 Heat sink and fan assembly 6 PCI card (installed in some models) 2 ...
Page 26 - Locating parts on the system board
Locating parts on the system board Figure 4 “System board parts locations” on page 12 shows the locations of the parts on the system board. Figure 4. System board parts locations 1 4-pin power connector 15 eSATA connector 2 Microprocessor 16 Power fan connector 3 Microprocessor fan connector 17 Fron...
Page 27 - Locating internal drives; Machine type and model label
Locating internal drives Internal drives are devices that your computer uses to read and store data. You can add drives to yourcomputer to increase storage capacity and enable your computer to read other types of media. Internaldrives are installed in bays. In this manual, the bays are referred to a...
Page 29 - Chapter 2. Using your computer; Frequently asked questions
Chapter 2. Using your computer This chapter provides information on using some of the computer components. Frequently asked questions The following are a few tips that will help you optimize the use of your computer. Can I get my user guide in another language? The user guide is available in various...
Page 33 - Recording a CD or DVD
1. With the computer on, press the Eject/Load button. When the tray slides out automatically, carefully remove the disc. 2. Close the tray by pressing the Eject/Load button or by gently pushing the tray forward. Note: If the tray does not slide out of the drive when you press the Eject/Load button, ...
Page 35 - Chapter 3. You and your computer; Accessibility and comfort
Chapter 3. You and your computer This chapter provides information about accessibility, comfort, and relocating your computer to othercountries or regions. Accessibility and comfort Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort.Arrange your ...
Page 37 - Voltage-selection switch
Register your computer with Lenovo To register your computer, go to http://www.lenovo.com/register. Then, follow the instructions on the screento complete the registration. This can help authorities return your computer to you if it is lost or stolen.Registering your computer also enables Lenovo to ...
Page 39 - Security features; Security
Chapter 4. Security This chapter provides information about how to protect your computer from theft and unauthorized use. Security features The following security features are available on your computer: • Computrace Agent software embedded in firmware The Computrace Agent software is an IT asset ma...
Page 40 - Locking the computer cover
Locking the computer cover Locking the computer cover helps prevent unauthorized people from gaining access to the inside of yourcomputer. Your computer comes with a padlock loop so that the computer cover cannot be removedwhen a padlock is installed. Figure 7. Installing a padlock 26 ThinkCentre Us...
Page 41 - Attaching an integrated cable lock; Using passwords
Attaching an integrated cable lock An integrated cable lock, sometimes referred to as the Kensington lock, can be used to secure yourcomputer to a desk, table, or other non-permanent fixture. The cable lock attaches to the integrated cablelock slot at the rear of your computer and is operated with a...
Page 43 - Using and understanding firewalls
• When you clear the Security Chip, be sure to turn your computer off and then turn it on again after you set the Security Chip to Active . Otherwise, the Clear Security Chip option will not be displayed. To set an item on the Security Chip submenu: 1. Print these instructions. 2. Save all open file...
Page 45 - Chapter 5. Installing or replacing hardware; Handling static-sensitive devices; Installing or replacing hardware; Installing external options
Chapter 5. Installing or replacing hardware This chapter provides instructions on how to install or replace hardware for your computer. Handling static-sensitive devices Do not open the static-protective package containing the new part until the defective part has been removedfrom the computer and y...
Page 46 - Removing the computer cover
Removing the computer cover Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information”in the ThinkCentre Safety and Warranty Guide that came with your computer. To obtain a copy of the ThinkCentre Safety and Warranty Guide , go to: ...
Page 47 - Removing and reinstalling the front bezel
Removing and reinstalling the front bezel Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information”in the ThinkCentre Safety and Warranty Guide that came with your computer. To obtain a copy of the ThinkCentre Safety and Warranty G...
Page 48 - Installing or replacing a PCI card
Installing or replacing a PCI card Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information”in the ThinkCentre Safety and Warranty Guide that came with your computer. To obtain a copy of the ThinkCentre Safety and Warranty Guide , ...
Page 50 - Installing or replacing a memory module
7. Pivot the card latch to the closed position to secure the PCI card. Figure 13. Installing a PCI card What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 64. Instal...
Page 52 - Installing or replacing the optical drive
7. Position the new memory module over the memory slot. Make sure that the notch 1 on the memory module aligns correctly with the slot key 2 on the system board. Push the memory module straight down into the slot until the retaining clips close. Figure 16. Installing a memory module 8. Reinstall the...
Page 55 - Installing or replacing the card reader; Installing the card reader
Installing or replacing the card reader Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information”in the ThinkCentre Safety and Warranty Guide that came with your computer. To obtain a copy of the ThinkCentre Safety and Warranty Gui...
Page 57 - Replacing the card reader
9. Reinstall the front bezel. See “Removing and reinstalling the front bezel” on page 33. Note: You might have to remove the card reader cover 2 from the front bezel. To remove the card read cover, pivot the two retaining clips 1 that secure the card reader cover outwards and then completely disenga...
Page 59 - Replacing the battery
8. Slide the new card reader into the drive bay until it snaps into position. Figure 27. Installing the card reader 9. Reconnect the card reader cable to Front USB connector 2 on the system board. See “Locating parts on the system board” on page 12. 10. Reinstall the front bezel. See “Removing and r...
Page 60 - Replacing the power supply assembly
1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Remove the computer cover. See “Removing the computer cover” on page 32. 3. Locate the battery. See “Locating parts on the system board” on page 12. 4. Remove the old battery. Figure 28. Removing the old battery 5. I...
Page 62 - Replacing the heat sink and fan assembly
5. Lay the computer on its side and remove the four screws at the rear of the chassis that secure the power supply assembly. Figure 30. Removing the screws for the power supply assembly 6. Slide the power supply assembly to the front of the computer and then lift it out of the chassis. 7. Ensure tha...
Page 64 - Replacing the microprocessor
Note: Position the new heat sink and fan assembly so that the heat sink and fan assembly cable is toward the microprocessor fan connector on the system board. 9. Follow the following sequence to install the four screws to secure the new heat sink and fan assembly. Do not over-tighten the screws. a. ...
Page 67 - Replacing the primary hard disk drive
What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the replacement, go to “Completing the parts replacement” on page 64. Replacing the primary hard disk drive Attention: Do not open your computer or attempt any repair before reading and understand...
Page 69 - Replacing the secondary hard disk drive
What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 64. Replacing the secondary hard disk drive Attention: Do not open your computer or attempt any repair before read...
Page 71 - Replacing the front fan assembly
• To complete the installation or replacement, go to “Completing the parts replacement” on page 64. Replacing the front fan assembly Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information”in the ThinkCentre Safety and Warranty Gu...
Page 72 - Replacing the rear fan assembly
6. Insert the two tabs 2 of the new front fan assembly into the corresponding holes in the chassis, and press the other two tabs 1 through the holes until the front fan assembly is secured in place. Figure 42. Installing the front fan assembly 7. Connect the front fan assembly cable to the power fan...
Page 74 - Replacing the front audio and USB assembly
7. Pull on the tips of the rubber mounts until the rear fan assembly is secured in place. Figure 44. Installing the rear fan assembly 8. Connect the rear fan assembly cable to the system fan connector on the system board. What to do next: • To work with another piece of hardware, go to the appropria...
Page 75 - Replacing the internal speaker
5. Disconnect the front audio and USB assembly cables from the system board. See “Locating parts on the system board” on page 12. Note: Make sure you note the locations of the cables when you disconnect the cables from the system board. 6. Remove the screw that secures the front audio and USB assemb...
Page 77 - Replacing the keyboard or mouse
6. Position the new internal speaker into the four metal clips 1 and push downward on the internal speaker until it is secured in place. Figure 47. Installing a new internal speaker 7. Connect the internal speaker cable to the system board. See “Locating parts on the system board” on page 12. What t...
Page 78 - Completing the parts replacement
4. Connect a new keyboard or mouse to one of the USB connectors on the computer. Depending on where you want to connect the new keyboard or mouse, see “Locating connectors, controls, and indicators onthe front of your computer” on page 8 or “Locating connectors on the rear of your computer” on page ...
Page 79 - Obtaining device drivers
4. Position the computer cover on the chassis so that the rail guides on the bottom of the computer cover engage the rails on the chassis. Then, push the cover to the front of the computer until it snapsinto position. Figure 49. Reinstalling the computer cover 5. Install the screws to secure the com...
Page 81 - Chapter 6. Recovery information; Creating and using recovery media
Chapter 6. Recovery information This chapter provides information about the recovery solutions provided by Lenovo. This chapter contains the following topics: • Creating and using recovery media • Performing backup and recovery operations • Using the Rescue and Recovery workspace • Creating and usin...
Page 86 - Reinstalling software programs
6. In the application subfolder, look for a SETUP.EXE file or other appropriate EXE files for setup. Double-click the file and follow the instructions on the screen to complete the installation. Reinstalling preinstalled device drivers This section provides instructions on how to reinstall preinstal...
Page 87 - Reinstalling device drivers
5. Open the appropriate application subfolder. 6. In the application subfolder, look for a SETUP.EXE file or other appropriate EXE files for setup. Double-click the file and follow the instructions on the screen to complete the installation. Reinstalling device drivers To reinstall a device driver f...
Page 89 - Chapter 7. Using the Setup Utility program; Starting the Setup Utility program; Save Changes and Exit; Viewing and changing settings
Chapter 7. Using the Setup Utility program The Setup Utility program is used to view and change the configuration settings of your computer, regardlessof which operating system you are using. However, the operating system settings might override any similarsettings in the Setup Utility program. Star...
Page 91 - Devices
Note: A password can be any combination of up to 64 alphabetic and numeric characters. For more information, see “Password considerations” on page 76. Erasing lost or forgotten passwords (clearing CMOS) This section provides instructions on how to erase lost or forgotten passwords, such as a user pa...
Page 95 - Chapter 8. Updating system programs; Using system programs; Startup Device
Chapter 8. Updating system programs This chapter provides information about updating the POST and BIOS, and how to recover from a POSTand BIOS update failure. Using system programs System programs are the basic layer of software built into your computer. System programs include thePOST, the BIOS, an...
Page 96 - Updating (flashing) the BIOS from your operating system; Enter a product number; Recovering from a POST/BIOS update failure
Updating (flashing) the BIOS from your operating system Note: Because Lenovo makes constant improvements to its Web sites, the Web page contents are subject to change without notice, including the contents referenced in the following procedure. To update (flash) the BIOS from your operating system, ...
Page 97 - Chapter 9. Preventing problems; Keeping your computer current; Downloads and drivers; Updating your operating system
Chapter 9. Preventing problems This chapter provides information that can help you avoid common problems and keep your computerrunning smoothly. Keeping your computer current In some situations you may find it necessary to have the most current software programs, device drivers, oroperating system. ...
Page 99 - Cleaning your computer; Computer
• Do not get the power switches or other controls wet. Moisture can damage these parts and cause an electrical hazard. • Always disconnect a power cord by grasping the plug, but not the cord. Cleaning your computer It is a good practice to clean your computer periodically to protect the surfaces and...
Page 100 - Good maintenance practices; Moving your computer
Cleaning a flat-panel monitor surface If you have a flat-panel computer display that has a flexible film surface, do the following to clean the specialsurface. Wipe it gently with a soft, dry cloth, or blow on the screen to remove grit and other loose particles.Then moisten a cloth with LCD cleaner ...
Page 103 - Chapter 10. Troubleshooting and diagnostics; Basic troubleshooting
Chapter 10. Troubleshooting and diagnostics This chapter describes some basic troubleshooting and diagnostic programs. If your computer problemis not described here, see Chapter 11 “Getting information, help, and service” on page 109 for additionaltroubleshooting resources. Basic troubleshooting The...
Page 104 - Troubleshooting procedure
Symptom Action The operating system does notstart. Verify that: • The startup sequence includes the device where the operating system resides. Usually, the operating system is on the hard disk drive. For more information,see “Selecting a startup device” on page 78. Note: For SMC computers, you might...
Page 105 - No audio in Windows; On
8. If none of these actions solve the problem, seek technical assistance. See Chapter 11 “Getting information, help, and service” on page 109 for more information. Troubleshooting Use the troubleshooting information to find solutions to problems that have definite symptoms. If the symptom your compu...
Page 106 - Mute; Sound comes from one external speaker only; No audio in DOS applications or games
• Double-click the speaker icon in the Windows notification area. A master volume-control window opens. Verify that the Mute settings are not checked and none of the volume settings is set too low. • Some models have a front audio panel you can use to adjust volume. If you have a front audio panel, ...
Page 107 - CD problems; A CD or DVD does not work; DVD problems
CD problems Select your symptom from the following list: • “An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive” on page 93 • “A CD or DVD does not work” on page 93 • “Unable to use a startable (bootable) recovery medium, such as the Product Recover...
Page 109 - Invalid disc or no disc found message; Intermittent problems; All or some keys on the keyboard do not work
• Ensure that video resolution is set to less than 1152 x 864. If these actions do not correct the problem, run the diagnostic programs (see “Diagnostic programs” onpage 107 for instructions). If you need technical assistance, see Chapter 11 “Getting information, help, andservice” on page 109. Inval...
Page 111 - The wireless keyboard does not work; Monitor problems; Wrong characters appear on the screen
• Scraping the surface of the reader with your nail or anything hard. • Using or touching the reader with a dirty finger. • The surface of your finger is very different from when you enrolled your fingerprint. The wireless keyboard does not work Symptom: The wireless keyboard does not work. Action: ...
Page 112 - The image appears to be flickering; The image is discolored
The monitor works when you turn on the computer, but goes blank when you startsome application programs Symptom: The monitor works when you turn on the computer, but goes blank when you start someapplication programs. Actions: • Make sure the monitor signal cable is securely connected to the monitor...
Page 113 - Networking problems; Ethernet problems
3. Turn on the monitor. If these actions do not correct the problem, your monitor might need service. See Chapter 11 “Gettinginformation, help, and service” on page 109 for details. Networking problems The following are the most common networking problems. Select your networking problem from thefoll...
Page 114 - The adapter stops working for no apparent reason; The Wake on LAN feature is not working; A wireless LAN problem
If you configured the adapter for full duplex, make sure the switch port is also configured for full duplex.Setting the wrong duplex mode can degrade performance, cause data loss, or result in lost connections. • You have installed all networking software that is necessary for your network environme...
Page 115 - Option problems
Note: If your computer is preinstalled with the Windows 7 operating system, click Show hidden icons in the Windows notification area. The Access Connections icon is displayed. For more information aboutthe icon, see the Help in Access Connections. • Check Network Name (SSID), and your encryption inf...
Page 116 - Performance and lockup problems; Insufficient free hard disk drive space
An option that was just installed does not work Symptom: An option that was just installed does not work. Action: Verify that: • The option is designed for your computer. • You followed the installation instructions supplied with the option and the installation instructions provided with your comput...
Page 119 - Printer problems; Serial port problems; When using a sort feature, dates do not sort in the correct order
Printer problems Symptom: The printer does not work. Actions: Verify that: 1. The printer is turned on and is online. 2. Paper is loaded correctly. 3. The printer signal cable is securely connected to the correct parallel, serial, or USB connector on the computer. Note: Non-IEEE-approved printer sig...
Page 120 - Software does not work as expected; USB problems
Check with your software manufacturer to see if any updates are available. Many software manufacturersmake updates available from the World Wide Web. Software does not work as expected Symptom: Software does not work as expected. Actions: • Most software programs have built-in help systems that prov...
Page 121 - Diagnostic programs; Lenovo ThinkVantage Toolbox; Creating a diagnostic disc
• Reset the device by detaching and reattaching the USB connector. If these actions do not correct the problem, run the diagnostic programs to test the USB connector (see“Diagnostic programs” on page 107 for instructions). If the USB device came with its own diagnostics, runthose diagnostics against...
Page 122 - Running the diagnostic program from a diagnostic disc
2. Use any CD/DVD burning software to create a diagnostic disc with the ISO image. Running the diagnostic program from a diagnostic disc This section provides instructions on how to run the diagnostic program from a diagnostic disc that youcreated. To run the diagnostic program from a diagnostic dis...
Page 124 - Safety and Warranty; Lenovo Support Web site
To access the Windows Help and Support information system, click Start ➙ Help and Support . Safety and Warranty The ThinkCentre Safety and Warranty Guide that is provided with your computer contains information on safety, setup, warranty, and notices. Read and understand all safety information befor...
Page 125 - Calling for service; Problem determination; Using other services
If you suspect a software problem, see the documentation that comes with the operating system or softwareprogram, including readme files and online help. Most computers come with a set of diagnostic programs that help you identify hardware problems. Forinstructions on using the diagnostic programs, ...
Page 126 - Warranty; Purchasing additional services
entitles you to obtain warranty service throughout the warranty period. Service will be performed by serviceproviders authorized to perform warranty service. Service methods and procedures vary by country, and some services might not be available in all countries.International Warranty Service is de...
Page 127 - Appendix A. Regulatory information; Export classification notice; Deutschsprachiger EU Hinweis:
Appendix A. Regulatory information Export classification notice This product is subject to the United States Export Administration Regulations (EAR) and has an ExportClassification Control Number (ECCN) of 4A994.b. It can be re-exported except to any of the embargoedcountries in the EAR E1 country l...
Page 128 - User Guides and Manuals
Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen- CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo(Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs...
Page 129 - Appendix B. WEEE and recycling statements; Japan recycling statements; Collecting and recycling a disused Lenovo computer or monitor
Appendix B. WEEE and recycling statements Lenovo encourages owners of information technology equipment to responsibly recycle their equipmentwhen it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners inrecycling their IT products. For information on recy...
Page 131 - Appendix C. Power cord notice
Appendix C. Power cord notice For your safety, Lenovo provides a power cord with a grounded attachment plug to use with this product. Toavoid electrical shock, always use the power cord and plug with a properly grounded outlet. Power cords provided by Lenovo in the United States and Canada are liste...
Page 136 - Trademarks
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: LenovoThe Lenovo logoRescue and RecoveryThinkCentreThinkVantage Microsoft, Windows, and Windows Vista are trademarks of the Microsoft group of companies. Intel and Intel Core are trademarks of Int...
Page 137 - Index
Index A a rescue medium, creating and using 70 Administrator, password 76 antivirus software 8 audio line-in connector 9 audio line-out connector 9 audio subsystem 1 B backup and recovery operations 68 basic troubleshooting 89 battery, replacing 45 boot-block recovery 82 C cable lock, security 27 ca...