Lenovo 6431- Manual

Performing the checkout procedure . . . . . . . . . . . . . . . . 146 Troubleshooting tables . . . . . . . . . . . . . . . . . . . . . 147 CD or DVD drive problems . . . . . . . . . . . . . . . . . . . 147Diskette drive problems . . . . . . . . . . . . . . . . . . . . 148General problems . . . . . ....

Taiwanese Class A warning statement . . . . . . . . . . . . . . . 258Chinese Class A warning statement . . . . . . . . . . . . . . . . 258Korean Class A warning statement . . . . . . . . . . . . . . . . 258 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259 vi ThinkServer TS100 Types ...

Safety Before installing this product, read the Safety Information. Antes de instalar este produto, leia as Informações de Segurança. Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí. Læs sikkerhedsforskrifterne, før du installerer dette produkt. Lees voordat u dit produc...

Guidelines for trained service technicians This section contains information for trained service technicians. Inspecting for unsafe conditions Use the information in this section to help you identify potential unsafe conditions inan IBM ® product that you are working on. Each Lenovo product, as it w...

Guidelines for servicing electrical equipment Observe the following guidelines when you service electrical equipment: v Check the area for electrical hazards such as moist floors, nongrounded powerextension cords, and missing safety grounds. v Use only approved tools and test equipment. Some hand to...

Safety statements Important: Each caution and danger statement in this document is labeled with a number. Thisnumber is used to cross reference an English-language caution or dangerstatement with translated versions of the caution or danger statement in the Safety Information document. For example, ...

Statement 1: DANGER Electrical current from power, telephone, and communication cables ishazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation,maintenance, or reconfiguration of this product during an electricalstorm. v Connect all power cords to a pro...

Statement 2: CAUTION:When replacing the lithium battery, use only the battery recommended by themanufacturer. If your system has a module containing a lithium battery,replace it only with the same module type made by the same manufacturer.The battery contains lithium and can explode if not properly ...

Statement 3: CAUTION:When laser products (such as CD drives, DVD drives, fiber optic devices, ortransmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product couldresult in exposure to hazardous laser radiation. There are no serviceableparts in...

Statement 4: ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) CAUTION:Use safe practices when lifting. Statement 5: CAUTION:The power control button on the device and the power switch on the powersupply do not turn off the electrical current supplied to the device. The devicealso might have mo...

Statement 8: CAUTION:Never remove the cover on a power supply or any part that has the followinglabel attached. Hazardous voltage, current, and energy levels are present inside anycomponent that has this label attached. There are no serviceable parts insidethese components. If you suspect a problem ...

Statement 15: CAUTION:Make sure that the rack is secured properly to avoid tipping when the serverunit is extended. xvi ThinkServer TS100 Types 6431, 6432, 6433, and 6434: Hardware Maintenance Manual

Chapter 1. Introduction This Hardware Maintenance Manual contains information to help you solve problems that might occur in the Lenovo ThinkServer ™ TS100 Machine Types 6431, 6432, 6433, and 6434 server. It describes the diagnostic tools that come with theserver, error codes and suggested actions, ...

information about those features, or technical updates might be available to provideadditional information that is not included in the server documentation. Theseupdates are available from the Lenovo Web site. To check for updateddocumentation and technical updates, complete the following steps. Not...

Features and specifications The following information is a summary of the features and specifications of theserver. Depending on the server model, some features might not be available, orsome specifications might not apply. Chapter 1. Introduction 3

Server controls, LEDs, and power This section describes the controls and light-emitting diodes (LEDs) and how to turnthe server on and off. Front view The following illustration shows the controls, LEDs, and connectors on the front ofthe server. 1 Power-on LED 6 CD-eject or DVD-eject button 2 Power-...

USB connectors Connect USB devices to these connectors. CD-eject or DVD-eject button Press this button to release a CD from the CD drive or a DVD from theDVD drive. CD or DVD drive activity LED When this LED is lit, it indicates that the CD drive or DVD drive is in use. (Optional) diskette-eject but...

Rear view The following illustration shows the connectors and LEDs on the rear of the server. 1 Ethernet transmit/ receive activity LED(amber) 8 Serial 1 (Com1) connector 2 Ethernet link status LED (green) 9 Parallel connector 3 Remote Supervisor Adapter IISlimLine (Ethernet) connector 10 Serial 2 (...

Video connector Connect a monitor to this connector. USB connectors Connect USB devices to these connectors. Ethernet connector Use this connector to connect the server to a network. Ethernet transmit/receive activity LED This LED is on the Ethernet connector on the rear of the server. When thisLED ...

Connectors, LEDs, and jumpers The illustrations in this section show the connectors, light-emitting diodes (LEDs),and jumpers on the system board. The illustrations might differ slightly from yourhardware. System board internal connectors The following illustration shows the internal connectors on t...

System board external connectors The following illustration shows the external input/output (I/O) connectors on thesystem board. 1 Ethernet transmit/ receive activity LED(amber) 8 Serial 1 (Com1) connector 2 Ethernet link status LED (green) 9 Parallel connector 3 Remote Supervisor Adapter IISlimLine...

System board optional-devices connectors The following illustration shows the system board connectors for user-installableoptional devices. 1 DIMM connectors 4 PCI Express x4 (x1) connector 2 PCI 32-bit 33 MHz connector 5 PCI Express x8 connector 3 PCI-X 64-bit 133 MHz connector 6 Remote Supervisor ...

System board LEDs The following illustration shows the LEDs on the system board. 1 Boot block jumper (JP6) 2 Clear CMOS jumper (JP1) 3 Mini-BMC force update jumper (JP3) Chapter 1. Introduction 13

System board jumpers The following illustration shows the jumpers on the system board. 1 Boot block jumper (JP6) 2 Clear CMOS jumper (JP1) 3 Mini-BMC force update jumper (JP3) The following table describes the function of each jumper block. Table 2. System board jumper blocks Jumper number Jumper na...

Chapter 2. Configuration information and instructions The firmware for the server is periodically updated and is available for downloadfrom the Web. This chapter provides information about updating the firmware andusing the configuration utilities. Updating the firmware The firmware for the server i...

For information about setting up and cabling a Remote Supervisor Adapter IISlimLine for use in an Advanced System Management (ASM) network, see“Setting up a Remote Supervisor Adapter II SlimLine” on page 32. Using the Configuration/Setup Utility program This section provides instructions for startin...

Down Arrow key to view the older entries, and use the Up Arrow key to viewthe newer entries. Select Clear system logs and press Enter to erase the system event/error log. v Save Settings Select this choice to save the changes that you have made in the settings. v Restore Settings Select this choice ...

v Support for multiple operating systems v Installs the operating system and device drivers in an unattended mode to savetime v Creates a reuseable response file that can be used with similarly configuredLenovo servers to make future installations even faster. Before you use the ThinkServer EasyStar...

v Sets the system date and time v Detects installed hardware devices v Guides the network administrator through the process of creating a response file v Prepares the hard disk for installation v Prompts the network administrator to insert the operating-system installation disc v Initiates an unatte...

v Partition settings: This task enables you to choose the file system type and define the partition size. v Installation settings: This task prompts you for user and system settings, time zone, the operating system product key, and the administrator password. v Network settings: This task prompts yo...

3. Select Servers from the Brand list. 4. From Family list, select ThinkServer TS100 , and click Continue . 5. Click Downloads and drivers to download firmware updates. 6. From the BMC software, copy the file fsloader.exe to an SDR/FRU update diskette. To start the mini-baseboard management controll...

Enabling the Broadcom NetXtreme Gigabit Ethernet Boot Agent The Broadcom NetXtreme Gigabit Ethernet Boot Agent is part of the BIOS. You canuse it to configure the network as a startable device, and you can customize wherethe network Startup optional devices occurs in the startup sequence. Enable and...

The integrated SAS/SATA controller with RAID capabilities supports RAID arrays.You can use the LSI Configuration Utility program to configure RAID 1 (IM), RAID1E (IME), and RAID 0 (IS) for a single pair of attached devices. If you install adifferent type of RAID adapter, follow the instructions in t...

Note: Before you format a hard disk, make sure that the disk is not part of a mirrored pair. To format a drive, complete the following steps: 1. From the list of adapters, select the controller (channel) for the drive that you want to format and press Enter. 2. Select SAS Topology and press Enter. 3...

v Make sure that the server has an Internet connection, so that you can downloadsoftware and firmware from the Lenovo support Web site during the installationprocess. v If you plan to configure Simple Network Management Protocol (SNMP) trap alertson the Remote Supervisor Adapter II SlimLine, install...

1 Ethernet transmit/ receive activity LED(amber) 8 Serial 1 (Com1) connector 2 Ethernet link status LED (green) 9 Parallel connector 3 Remote Supervisor Adapter IISlimLine (Ethernet) connector 10 Serial 2 (Com2) connector 4 USB connectors 1 and 2 11 DC power LED 5 Ethernet connector 12 AC power LED ...

3. Select Servers from the Brand list. 4. From Family list, select ThinkServer TS100 , and click Continue . 5. Click Downloads and drivers to download firmware updates. 6. Select the software or firmware package that you want to install. On the next page, click the link for each file that you want t...

Replaceable server components Replaceable components are of three types: v Self-service customer replaceable unit (CRU): Replacement of self-service CRUs is your responsibility. If Lenovo installs a self-service CRU at your request,you will be charged for the installation. v Optional-service custome...

Power cords For your safety, Lenovo provides a power cord with a grounded attachment plug touse with this Lenovo product. To avoid electrical shock, always use the power cordand plug with a properly grounded outlet. Lenovo power cords used in the United States and Canada are listed byUnderwriter’s L...

Chapter 4. Removing and replacing server components Replaceable components are of three types: v Self-service customer replaceable unit (CRU): Replacement of self-service CRUs is your responsibility. If Lenovo installs a self-service CRU at your request,you will be charged for the installation. v Op...

v If you must start the server while the cover is removed, make sure that no one isnear the server and that no other objects have been left inside the server. v Do not attempt to lift an object that you think is too heavy for you. If you have tolift a heavy object, observe the following precautions:...

Working inside the server with the power on Attention: Static electricity that is released to internal server components when the server is powered-on might cause the server to halt, which might result in theloss of data. To avoid this potential problem, always use an electrostatic-dischargewrist st...

Handling static-sensitive devices Attention: Static electricity can damage the server and other electronic devices. To avoid damage, keep static-sensitive devices in their static-protective packagesuntil you are ready to install them. To reduce the possibility of damage from electrostatic discharge,...

Connecting the cables You must turn off the server before you connect any cables to or disconnect anycables from the server. Note: If the cable that you are connecting or disconnecting is a USB cable, however, you do not have to turn off the server. See the documentation that comes with optional dev...

Installing the side cover Attention: For proper cooling and airflow, replace the side cover before you turn on the server. Operating the server for extended periods of time (more than 30minutes) with the side cover removed might damage server components. To install the side cover, complete the follo...

Removing the lower bezel When you work with some devices, such as the drives in bays 4 through 7 (or bays4 through 11 for some 2.5 inch hard disk drive models), you must first remove thelower bezel to access the devices. To remove the lower bezel, complete the following steps: 1. Read the safety inf...

Installing the lower bezel To install the lower bezel, complete the following steps: 1. Insert the two bottom tabs on the lower bezel into the corresponding holes in the front of the chassis. 2. Rotate the top of the lower bezel up to the chassis; then, press the blue release tab on the right side o...

Removing the upper bezel When you work with some devices, such as the drives in bays 1 through 3, youmust first remove the upper bezel to access the devices. To remove the upper bezel, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” ...

Installing the upper bezel To install the upper bezel, complete the following steps: 1. Insert the two tabs on the right-side of the upper bezel into the corresponding holes on the right side of the chassis. 2. Rotate the upper bezel to the left side of the chassis until the bezel clips 1 are aligne...

Removing an adapter To remove an adapter, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 57. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables. 3. Unlock and remove the sid...

2 Rear adapter retention bracket 5 Left side of the Front adapterretention bracket 3 Expansion-slot screw 6 Right side of the Front adapterretention bracket 8. If you are not replacing the adapter, install an expansion-slot cover in the expansion-slot opening. 9. If you are instructed to return the ...

Removing and installing internal drives See the User Guide for information about the types of drives that the server supports and other important information. The following figures show the locationsof the drive bays in the server. Some models have seven drive bays 1 to 7 , and some models have elev...

Removing a CD or DVD drive To remove a CD or DVD drive, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 57. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables. 3. Unlock and ...

Installing a CD or DVD drive To install a CD or DVD drive, complete the following steps: 1. If you are replacing a removed drive with a new drive, make sure that: v You have all the cables and other equipment that is specified in thedocumentation that comes with the new drive. v You check the instru...

3. Follow the instructions that come with the drive to set jumpers or switches, if there are any. Note: You might find it easier to install the new drive from the front and then attach the cables. 4. If you are installing a 3.5-inch drive in bay 2, attach a 5.25-inch conversion kit to the 3.5-inch d...

7. Press and hold the blue release button on the side of the bay to release the drive; then, pull the drive out of the front of the server. 8. Remove the drive retainer clip from the side of the drive. Save the clip to use when you install the replacement drive. Tape drive EMC shield Filler panel Dr...

8. Set any jumpers or switches on the drive according to the documentation that comes with the drive. 9. Remove the drive retainer clip from the side of the drive cage of bays 1 or 2. Slide the drive retainer clip to the right to remove it from the drive cage; then,snap the drive retainer clip into ...

1. Read the safety information that begins on page vii and “Installation guidelines” on page 57. Note: You do not have to turn off the server to remove hot-swap drives from the hot-swap drive bays. 2. Unlock the side cover. The side cover does not have to be removed. 3. Remove the lower bezel (see “...

Removing a simple-swap hard disk drive This procedure applies only to server models that have simple-swap SATA hard diskdrives. Attention: Simple-swap hard disk drives are not hot-swappable. Disconnect all power from the server before you remove or install a simple-swap hard disk drive. To remove a ...

Installing a simple-swap hard disk drive This procedure applies only to server models that have simple-swap SATA hard diskdrives. See the User Guide for information about the installation sequence and other important information. Attention: Simple-swap hard disk drives are not hot-swappable. Disconn...

Removing a hot-swap power supply This procedure applies only to server models that have hot-swap power supplies.See “Removing a non-hot-swap power supply” on page 115 for information aboutthe removal of a non-hot-swap power supply. When you remove or install a hot-swap power supply, observe the foll...

Installing a hot-swap power supply This procedure applies only to server models that have hot-swap power supplies.See “Installing a non-hot-swap power supply” on page 117 for information about theinstallation of a non-hot-swap power supply. To install a hot-swap power supply, complete the following ...

Removing a memory module To remove a dual inline memory module (DIMM), complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 57. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables....

Installing a memory module Note: If you are replacing a faulty DIMM, make sure that the replacement DIMM is the correct type of memory. If you are adding DIMMs, install the DIMMs in thesequence shown in the following table. See the User Guide for additional information about the type of memory that ...

Removing and replacing optional-service CRUs You may install an optional-service CRU yourself or request Lenovo to install it, atno additional charge, under the type of warranty service that is designated for theserver. The illustrations in this document might differ slightly from your hardware. Rem...

Removing the rear system fan Attention: v Replace a failed fan within 48 hours. v To ensure proper cooling and airflow, do not operate the server for more than 30minutes with the side cover removed. To remove the rear system fan, complete the following steps: 1. Turn off the server and all attached ...

Installing the rear system fan Attention: v Replace a failed fan within 48 hours. v To ensure proper cooling and airflow, do not operate the server for more than 30minutes with the side cover removed. To install the rear system fan, complete the following steps: 1. The replacement fan 2 comes with t...

Removing the hard disk drive fan assembly This procedure applies only to server models that have a hard disk drive fanassembly. Attention: v Replace a failed fan within 48 hours. v To ensure proper cooling and airflow, do not operate the server for more than 30minutes with the side cover removed. To...

Installing the hard disk drive fan assembly This procedure applies only to server models that have a hard disk drive fanassembly. Attention: v Replace a failed fan within 48 hours. v To ensure proper cooling and airflow, do not operate the server for more than 30minutes with the side cover removed. ...

2. Route the hard disk drive signal and power cables through the slots 2 on the edge of the hard disk drive fan assembly 3 . Make sure that the cables will not be pinched between the hard disk drive assembly and the hard disk drivebackplane when the assembly is installed. 3. Rotate the hard disk dri...

Installing the simple-swap backplate This procedure applies only to server models with the simple-swap SATA backplateinstalled on the back of the hard disk drive cage. To install the simple-swap backplate, complete the following steps. 1. Position the bottom edge of the simple-swap backplate 4 on th...

Removing the SAS/SATA hard disk drive backplane This procedure applies only to hot-swap server models with a SAS/SATA hard diskdrive backplane installed on the back of the hard disk drive cage. To remove the SAS/SATA hard disk drive backplane, complete the following steps: 1. Read the safety informa...

11. Lift the SAS/SATA hard disk drive backplane out of the lower lip on the drive cage and set it aside. 12. If you are instructed to return the SAS/SATA hard disk drive backplane, follow all packaging instructions, and use any packaging materials for shipping thatare supplied to you. Installing the...

Removing the front-panel assembly To remove the front-panel assembly, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 57. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables. ...

Installing the front-panel assembly To install the front-panel assembly, complete the following steps: 1. Position the front end of the front-panel assembly in the channel above drive bay 1 on the left side of the chassis. 2. Push the front-panel assembly toward the front of the chassis until it cli...

8. Squeeze the spring clips 1 on the sides of the front USB connector assembly and pull the assembly out of the back of the housing. 9. Carefully pull the front USB cable out of the opening in the chassis. 10. If you are instructed to return the front USB connector assembly, follow all packaging ins...

Rear adapterretentionbracket Hinge pin 6. If necessary, remove the Remote Supervisor Adapter II SlimLine retention tab and store it for future use. Installing the rear adapter retention bracket To install the rear adapter-retention bracket, complete the following steps: 1. If you removed the Remote ...

Removing the hot-swap power supply cage This procedure applies only to server models that have hot-swap power-supplies. To remove the power supply cage, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 57. 2. Turn off the serv...

Installing the hot-swap power supply cage This procedure applies only to server models that have hot-swap power-supplies. To install the hot-swap power supply cage, complete the following steps: 1. Place the power supply cage into the chassis and slide it toward the rear of the server until the reta...

Installing the SAS/SATA controller To install the SAS/SATA RAID controller, complete the following steps: 1. Touch the static-protective package that contains the SAS/SATA controller to any unpainted surface on the outside of the server; then, remove the SAS/SATAcontroller from the package. 2. Posit...

6. Disconnect the mini-PCI-X enablement card from the mini-PCI-X enablement card connector ; then, grasp the edges of the mini-PCI-X enablement card andpull it out of the mini-PCI slot. If the standoff comes away from the systemboard with the card, gently pull it out of the card and push it back int...

3. Install and lock the side cover (see “Installing the side cover” on page 63). 4. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server. Removing the RAID-MR10i SAS/SATA controller To remove the IBM ServeRAID-MR10i SAS/SATA controller from the ser...

Installing the RAID-MR10i SAS/SATA controller Some server models come with a IBM ServeRAID-MR10i SAS/SATA controller. TheServeRAID-MR10i SAS/SATA controller enables integrated RAID level-5 capabilityon hot-swap SAS models that support 2.5-inch and 3.5- inch SAS hard disk drives.To install and cable ...

pinched between the hard disk drive fan assembly and the hard disk drivebackplane when the assembly is installed. c. Rotate the hard disk drive fan assembly toward the backplane until the release tabs are fully engaged and snaps in place. 11. Reconnect the hard disk drive fan assembly cable to the s...

1 Remote Supervisor Adapter II SlimLine adapter 2 Remote Supervisor Adapter II SlimLine retention clip 3 Remote Supervisor Adapter II SlimLine support bracket 6. If you are instructed to return the adapter, follow all packaging instructions, and use any packaging materials for shipping that are supp...

Removing and replacing FRUs Field replaceable units (FRUs) must be installed only by trained service technicians. Removing a non-hot-swap power supply This procedure applies only to server models that have a non-hot-swap powersupply. See “Removing a hot-swap power supply” on page 81 for information ...

Removing the microprocessor and fan sink To remove the microprocessor and fan sink, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 57. 2. Turn off the server and all attached devices; then, disconnect all power cords and ext...

Installing a microprocessor and fan sink To install the microprocessor, complete the following steps: 1. Touch the static-protective package that contains the microprocessor to any unpainted metal surface on the server. Then, remove the microprocessor fromthe package. 2. Remove the protective cover,...

5. Close the microprocessor bracket frame 2 ; then, close the microprocessor retention latch 1 and lock it securely in place. 6. Install the fan sink: a. Make sure that the fan-sink retention lever is in the fully open position. Important: Be careful when you handle the microprocessor and fan sink. ...

Removing the system board To remove the system board, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 57. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables. 3. Turn the serv...

12. If you are instructed to return the system board, follow all packaging instructions, and use any packaging materials for shipping that are supplied toyou. Installing the system board To install the system board, complete the following steps: 1. Touch the static-protective package that contains t...

Chapter 5. Diagnostics This chapter describes the diagnostic tools that are available to help you solveproblems that might occur in the server. If you cannot diagnose and correct a problem by using the information in thischapter, see Appendix A, “Getting help and technical assistance,” on page 247 f...

POST beep codes A beep code is a combination of short or long beeps or series of short beeps thatare separated by pauses. For example, a “1-2-3” beep code is one short beep, apause, two short beeps, and pause, and three short beeps. A beep code indicatesthat POST has detected a problem. The followin...

Error logs The server generates three error logs: v POST error log This log contains the three most recent error codes and messages that weregenerated during POST. v System-event/error log This log contains messages that were generated during POST and all systemstatus messages from the service proce...

For information about using the diagnostic programs, see “Running the diagnosticprograms” on page 164. To view the BMC system-event log that is generated by the mini-BMC controllerfrom the diagnostic programs, complete the following steps: 1. If the server is running, turn off the server and all att...

POST error codes The following table describes the POST error codes and suggested actions tocorrect the detected problems. v Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine ...

Performing the checkout procedure To perform the checkout procedure, complete the following steps: 1. Is the server part of a cluster? v No: Go to step 2. v Yes: Shut down all failing servers that are related to the cluster. Go to step 2. 2. Complete the following steps: a. Make sure that both the a...

Troubleshooting tables Use the troubleshooting tables to find solutions to problems that have identifiablesymptoms. If you cannot find the problem in these tables, see “Running the diagnosticprograms” on page 164 for information about testing the server. If you have just added new software or a new ...

v Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37to determine which components are customer replaceable units (CRU) and which c...

General problems v Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37to determine which components are customer replaceable units ...

Intermittent problems v Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37to determine which components are customer replaceable u...

Memory problems v Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37to determine which components are customer replaceable units (...

Microprocessor problems v Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37to determine which components are customer replaceable...

Optional-device problems v Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37to determine which components are customer replaceabl...

Power problems v Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37to determine which components are customer replaceable units (C...

Serial port problems v Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37to determine which components are customer replaceable un...

v Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37to determine which components are customer replaceable units (CRU) and which c...

Error LEDs The following illustration shows the system boardoard LEDs. The system board haserror LEDs that will help to locate the source of the error. Run the diagnosticprograms to find out the cause of the error (see “Running the diagnostic programs”on page 164). 1 Boot block jumper (JP6) 2 Clear ...

If an error occurs, view the server LEDs in the following order: 1. Check the front-panel assembly on the front of the server. If the system-error LED is lit, it indicates that an error has occurred. 2. Check the front and rear of the server to determine whether any component LEDs are lit. 3. Remove...

Diagnostic programs and messages The diagnostic programs are the primary method of testing the major componentsof the server. The diagnostic tools provided with the program include a systeminformation collection and analysis tool that you can use to provide information toLenovo service and support t...

Running the diagnostic programs Important: The diagnostic programs do not support USB CD-ROM drives. If you run the diagnostic programs while any USB CD-ROM drives are attached, ignoreany optical drive test results that are returned for USB CD-ROM drives. You canalso remove USB CD-ROM drives before ...

Updating (flash-update) the BIOS code on the server Periodically, Lenovo makes new levels of BIOS code available on the Web. Alwayscheck http://www.lenovo.com/support for the latest level of BIOS code, devicedrivers, documentation, and hints and tips. You can use one of the followingmethods to updat...

System-error log messages A system-error log is generated by both the Remote Supervisor Adapter II SlimLineadapter and the mini-BMC. The system-error log can contain messages of threetypes: Information Information messages do not require action; they record significantsystem-level events, such as wh...

Solving Ethernet controller problems The method that you use to test the Ethernet controller depends on which operatingsystem you are using. See the operating-system documentation for informationabout Ethernet controllers, and see the Ethernet controller device-driver readme file. Try the following ...

Solving undetermined problems If the diagnostic tests did not diagnose the failure or if the server is inoperative, usethe information in this section. If you suspect that a software problem is causing failures (continuous orintermittent), see “Software problems” on page 158. Damaged data in CMOS me...

Problem determination tips Because of the variety of hardware and software combinations that you canencounter, use the following information to assist you in problem determination. Ifpossible, have this information available when you request assistance from Lenovo: v Machine type and model v Micropr...

Appendix A. Getting help and technical assistance If you need help, service, or technical assistance or just want more informationabout Lenovo products, you will find a wide variety of sources available fromLenovo to assist you. This section contains information about where to go foradditional infor...

Calling for service During the warranty period, you can get help and information by telephone throughthe Customer Support Center. These services are available during the warranty period: v Problem determination - Trained personnel are available to assist you with determining a hardware problem and d...

Service methods and procedures vary by country, and some services might not beavailable in all countries. International Warranty Service is delivered through themethod of service (such as depot, carry-in, or on-site service) that is provided in theservicing country. Service centers in certain countr...

estimated through extrapolation. Actual results may vary. Users of this documentshould verify the applicable data for their specific environment. Trademarks The following terms are trademarks of Lenovo in the United States, other countries,or both: LenovoLenovo logoThinkServer The following terms ar...

Maximum internal hard disk drive capacities assume the replacement of anystandard hard disk drives and population of all hard disk drive bays with the largestcurrently supported drives that are available from Lenovo. Maximum memory might require replacement of the standard memory with anoptional mem...

Remarque : Cette marque s’applique uniquement aux pays de l’Union Européenne et à la Norvège. L’etiquette du système respecte la Directive européenne 2002/96/EC en matière deDéchets des Equipements Electriques et Electroniques (DEEE), qui détermine lesdispositions de retour et de recyclage applicabl...

Industry Canada Class A emission compliance statement This Class A digital apparatus complies with Canadian ICES-003. Avis de conformité à la réglementation d'Industrie Canada Cet appareil numérique de la classe A est conforme à la norme NMB-003 duCanada. Australia and New Zealand Class A statement ...