Page 3 - Contents
Contents Important safety information . . . . . . v Service and upgrades . . . . . . . . . . . . . v Static electricity prevention . . . . . . . . . . . v Power cords and power adapters . . . . . . . . viExtension cords and related devices . . . . . . . viPlugs and outlets. . . . . . . . . . . . . ....
Page 4 - ii
Replacing the WiFi card module . . . . . . 64 Installing or removing the rear WiFi antenna . 66 Installing or removing two rear WiFiantennas . . . . . . . . . . . . . . . 67 Replacing the system fan. . . . . . . . . 69 Replacing the internal speaker. . . . . . . 72 Replacing the keyboard or mouse . ...
Page 5 - iii
Appendix B. Regulatoryinformation . . . . . . . . . . . . . 123 Export classification notice . . . . . . . . . . 123 Electronic emissions notices . . . . . . . . . 123 Federal Communications CommissionDeclaration of Conformity . . . . . . . . 123 Additional regulatory information . . . . . . . 125 A...
Page 6 - iv
Page 7 - Important safety information; Setup Guide; reduces the risk of personal injury and damage to your product.; If you no longer have a copy of the; Service and upgrades; Hazardous moving parts. Keep fingers and other body parts away.; Static electricity prevention
Important safety information CAUTION:Before using this manual, be sure to read and understand all the related safety information for thisproduct. Refer to the information in this section and the safety information in the Safety, Warranty, and Setup Guide that you received with this product. Reading ...
Page 8 - Power cords and power adapters; other countries, the suitable types shall be used accordingly.; Extension cords and related devices
or CRU, do not open the static-protective package containing the part until the instructions direct youto install it. When you handle options or CRUs, or perform any work inside the computer, take the following precautionsto avoid static-electricity damage: • Limit your movement. Movement can cause ...
Page 9 - DANGER
are used, the load should not exceed the power strip input rating. Consult an electrician for more informationif you have questions about power loads, power requirements, and input ratings. Plugs and outlets If a receptacle (power outlet) that you intend to use with your computer equipment appears t...
Page 10 - materials or in explosive environments.
increase the risk of a battery short circuit, which could shorten the life of the battery and also canpose a safety hazard. Do not let rechargeable Lithium-Ion batteries completely discharge or storethese batteries in a discharged state. Rechargeable battery notice DANGER Do not attempt to disassemb...
Page 11 - ix
your computer within two feet of high-traffic areas. If you must operate your computer in or near a high-trafficarea, inspect and, if necessary, clean your computer more frequently. For your safety and to maintain optimum computer performance, always follow these basic precautionswith your desktop c...
Page 12 - Laser compliance statement; might result in hazardous radiation exposure.; Power supply statement
Laser compliance statement CAUTION:When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) areinstalled, note the following: • Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no servic...
Page 13 - xi
Page 14 - xii
Page 15 - Chapter 1. Product overview; Features
Chapter 1. Product overview This chapter provides information about the computer features, specifications, software programs providedby Lenovo, and locations of connectors, components, parts on the system board, and internal drives. Features This section introduces the computer features. The informa...
Page 18 - Specifications; Lenovo programs; Tools program or from Control Panel.; Start
Specifications This section lists the physical specifications for your computer. Dimensions Width: 179 mm (7.05 inches) Height: 34.5 mm (1.36 inches) Depth: 182 mm (7.17 inches) Weight Maximum configuration as shipped: 4.86 kg (10.71 lb) (with package) Maximum configuration as shipped: 4.14 kg (9.13...
Page 19 - Accessing Lenovo programs from Control Panel; To access Lenovo programs from Control Panel, click; . Then depending on the
Table 1. Programs in the Lenovo ThinkVantage Tools program Program Icon name Communications Utility Web Conferencing Fingerprint Software Fingerprint Reader Lenovo Solution Center System Health and Diagnostics Password Manager Password Vault Power Manager Power Controls Recovery Media Factory Recove...
Page 20 - An introduction to Lenovo programs; This topic provides a brief introduction to some Lenovo programs.; Communications Utility; Accessing Lenovo programs on the Windows 8 operating system; Lenovo QuickLaunch
An introduction to Lenovo programs This topic provides a brief introduction to some Lenovo programs. Note: Depending on your computer model, some of the programs might not be available. • Communications Utility The Communications Utility program provides a central location for integrated camera and ...
Page 21 - Lenovo Settings
• Lenovo Solution Center The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. Itcombines diagnostic tests, system information collection, security status, and support information, alongwith hints and tips for maximum system performance. • • Lenovo Support The...
Page 22 - Locations
• System Update The System Update program helps you keep the software on your computer up-to-date by downloadingand installing software update packages (Lenovo programs, device drivers, UEFI BIOS updates, andother third party programs). • View Management Utility The View Management Utility program e...
Page 24 - Locating connectors on the rear of your computer
Locating connectors on the rear of your computer Figure 2 “Rear connector locations” on page 10 shows the locations of the connectors on the rear of yourcomputer. Some connectors on the rear of your computer are color-coded to help you determine where toconnect the cables on your computer. Figure 2....
Page 25 - Locating components
Locating components Figure 3 “Component locations” on page 11 shows the locations of the various components in yourcomputer. To remove the computer cover, see “Removing the computer cover” on page 33. Figure 3. Component locations 1 Computer cover 7 Power switch board 2 System fan 8 ac power adapter...
Page 26 - Locating parts on the system board
3 Heat sink 9 WiFi card module 4 Microprocessor 10 Battery 5 Cover presence switch (Intrusion switch) 11 Internal speaker 6 Memory module(s) 12 Hard disk drive or solid-state drive Locating parts on the system board Figure 4 “System board part locations” on page 12 shows the locations of the parts o...
Page 27 - Machine type and model label; The following is a sample of the machine type and model label.
Machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machinetype and model information helps support technicians to identify your computer and provide faster service. The following is a sample of the machine type and model labe...
Page 29 - Chapter 2. Using your computer; Frequently asked questions; • On the Windows 7 operating system, click; Accessing Control Panel on the Windows 8 operating system; • From the desktop
Chapter 2. Using your computer This chapter provides information on using some of the computer components. Frequently asked questions The following are a few tips that will help you optimize the use of your computer. Can I get my user guide in another language? The user guide is available in various...
Page 30 - Using the blue ThinkVantage button
Using the keyboard Depending on your model, your computer comes with either a standard keyboard or a fingerprint readerkeyboard. The Microsoft Windows shortcut keys are provided on both keyboard types. This section provides information about the following topics: • “Using Windows shortcut keys” on p...
Page 31 - Using the wheel mouse; The wheel mouse has the following controls:; Adjusting audio; Mute; “Adding the volume icon to the taskbar” on page 17.; Adding the volume icon to the taskbar
Using the wheel mouse The wheel mouse has the following controls: 1 Primary mouse button Use this button to select or start a program or menu item. 2 Wheel Use the wheel to control the scrolling action of the mouse. The direction in which yourotate the wheel controls the direction of the scrolling a...
Page 33 - Power2Go
• Do not write or stick paper on the disc. • Do not scratch or mark the disc. • Do not place or store the disc in direct sunlight. • Do not use benzene, thinners, or other cleaners to clean the disc. • Do not drop or bend the disc. • Do not insert damaged discs into the drive. Warped, scratched, or ...
Page 35 - Chapter 3. You and your computer; Accessibility and comfort
Chapter 3. You and your computer This chapter provides information about accessibility, comfort, and relocating your computer to othercountries or regions. Accessibility and comfort Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort.Arrange your ...
Page 36 - When arranging your workspace:
Adjust the monitor so the top of the screen is at, or slightly below, eye level. Place the monitor at acomfortable viewing distance, usually 51 to 61 cm (20 to 24 inches), and position it so you can view itwithout having to twist your body. Also, position other equipment you use regularly, such as t...
Page 37 - Registering your computer; Registration; Moving your computer to another country or region
Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contactyou in case of a recall or other severe problem. After you register your computer with Lenovo, you will receivequicker service when you call Lenovo for help. In addition,...
Page 38 - Replacement power cords
Replacement power cords If you relocate your computer to a country or region that uses an electrical outlet style different from thetype you are currently using, you will have to purchase either electrical plug adapters or new power cords.You can order power cords directly from Lenovo. For power cor...
Page 39 - Security features; Security
Chapter 4. Security This chapter provides information about how to protect your computer from theft and unauthorized use. Security features The following security features are available on your computer: • Computrace Agent software embedded in firmware The Computrace Agent software is an IT asset ma...
Page 40 - Attaching an integrated cable lock; Kensington; Using passwords
Attaching an integrated cable lock An integrated cable lock, sometimes referred to as the Kensington lock, can be used to secure yourcomputer to a desk, table, or other non-permanent fixture. The cable lock attaches to the integrated cablelock slot at the rear of your computer and is operated with a...
Page 43 - Chapter 5. Installing or replacing hardware; Handling static-sensitive devices; • Do not place the part on the computer cover or other metal surface.; Installing or replacing hardware; Use only computer parts provided by Lenovo.; Installing external options
Chapter 5. Installing or replacing hardware This chapter provides instructions on how to install or replace hardware for your computer. Handling static-sensitive devices Do not open the static-protective package containing the new part until the defective part has been removedfrom the computer and y...
Page 44 - Installing or removing the vertical stand; The vertical stand is only available on some models.
Installing or removing the vertical stand Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information”on page v. This section provides instructions on how to install or remove the vertical stand. Note: The vertical stand is only avail...
Page 45 - Installing or removing the VESA mount bracket; The VESA mount bracket is only available on some models.
3. To remove the vertical stand, lift the computer to remove it from the vertical stand. Figure 8. Removing the computer from the vertical stand Installing or removing the VESA mount bracket Attention: Do not open your computer or attempt any repair before reading and understanding the “Important sa...
Page 47 - mount bracket to the computer.; Removing the computer cover
4. To remove the VESA mount bracket from the computer, remove the two screws that secure the VESA mount bracket to the computer. Figure 11. Removing the screws that secure the VESA mount bracket 5. Slide the computer from the front of the VESA mount bracket to remove the VESA mount bracket from the ...
Page 49 - remove it from the computer.; Installing or replacing a memory module
6. Slide the computer cover to the front of the computer a small amount. Lift the computer cover to remove it from the computer. Figure 14. Removing the computer cover Installing or replacing a memory module Attention: Do not open your computer or attempt any repair before reading and understanding ...
Page 51 - Replacing the optical drive; The optical drive is only available on some models.
• To complete the installation or replacement, go to “Completing the parts replacement” on page 75. Replacing the optical drive Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information”on page v. This section provides instructions ...
Page 52 - from the optical drive.
4. Remove the screw that secures the optical drive in the optical drive box. Use the screwdriver to slide the optical drive forward and then remove the optical drive from the optical drive box. Figure 18. Removing the optical drive from the optical drive box 5. Remove the two screws that secure the ...
Page 55 - slide the optical drive box to install it on the VESA mount bracket.
9. Align the screw holes in the optical drive box with the two screws on the VESA mount bracket and then slide the optical drive box to install it on the VESA mount bracket. Figure 23. Installing the optical drive box Chapter 5 . Installing or replacing hardware 41
Page 56 - rear of your computer” on page 10.; Replacing the secondary hard disk drive; The secondary hard disk drive is only available on some models.
10. Install the screw that secures the optical drive box on the VESA mount bracket. Figure 24. Installing the screw that secures the optical drive box 11. Connect the optical drive cable to a USB connector on the computer. See “Locating connectors on the rear of your computer” on page 10. What to do...
Page 57 - optical drive box to remove it from the VESA mount bracket.; from the optical drive box.
3. Remove the screw that secures the optical drive box on the VESA mount bracket and then slide the optical drive box to remove it from the VESA mount bracket. Figure 25. Removing the optical drive box 4. Slide the release button on the optical drive box and then remove the secondary hard disk drive...
Page 58 - remove the adapter from the adapter bracket.
5. Flex the sides of the hard disk drive adapter bracket and then pivot the hard disk drive adapter to remove the adapter from the adapter bracket. Figure 27. Removing the hard disk drive adapter from the adapter bracket 6. To remove the hard disk drive from the adapter, lift the adapter retaining l...
Page 62 - connectors on the rear of your computer” on page 10.; Replacing the battery; Refer to the “Lithium battery notice” in the
11. Install the screw that secures the optical drive box on the VESA mount bracket. Figure 33. Installing the screw that secures the optical drive box 12. Connect the secondary hard disk drive cable to a USB connector on the computer. See “Locating connectors on the rear of your computer” on page 10...
Page 63 - might be displayed. This is normal after replacing the battery.; Replacing the ac power adapter; To replace the ac power adapter, do the following:
3. Locate the battery. See “Locating parts on the system board” on page 12. 4. Remove the old battery. Figure 34. Removing the old battery 5. Install a new battery. Figure 35. Installing a new battery 6. Reinstall the computer cover and connect the cables. See “Completing the parts replacement” on p...
Page 65 - Replacing the ac power adapter bracket; The ac power adapter bracket is only available on some models.
3. Connect the new ac power adapter to the ac power adapter connector at the rear of your computer and an workable electrical outlet. Secure the power cord into the power adapter cable loop at the rearof the computer as shown. Figure 37. Connecting the new ac power adapter What to do next: • To work...
Page 66 - Press the metal tab
2. Press the metal tab 1 and then slide the ac power adapter bracket to remove it from the VESA mount bracket. Figure 38. Removing the ac power adapter bracket 3. To install the ac power adapter bracket to the VESA mount bracket, align the two tabs on the ac power adapter bracket with the slots in t...
Page 67 - Replacing the power switch board; To replace the power switch board, do the following:
What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 75. Replacing the power switch board Attention: Do not open your computer or attempt any repair before reading and...
Page 68 - Remove the power switch board from the computer.; in the new power switch board with the corresponding tab
8. Remove the power switch board from the computer. Figure 41. Removing the power switch board 9. Align the hole 1 in the new power switch board with the corresponding tab 2 on the computer and position the new power switch board in the computer. Figure 42. Installing the power switch board 54 Think...
Page 69 - See “Locating parts on the system board” on page 12.; Replacing the heat sink; To replace the heat sink, do the following:
10. Install the screw to secure the new power switch board in the computer. Figure 43. Installing the screw that secures the power switch board 11. Connect the power switch board cable to the power switch board cable connector on the system board. See “Locating parts on the system board” on page 12....
Page 72 - Replacing the microprocessor
What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 75. Replacing the microprocessor Attention: Do not open your computer or attempt any repair before reading and und...
Page 73 - on the microprocessor.
5. Lift the microprocessor straight up and out of the microprocessor socket. Figure 49. Removing the microprocessor Notes: a. Your microprocessor and socket might look different from the one illustrated. b. Note the orientation of the microprocessor in the socket. You can either look for the small t...
Page 74 - microprocessor in the socket.; Replacing the hard disk drive bracket; To replace the hard disk drive bracket, do the following:
9. Lower the new microprocessor straight down into the microprocessor socket on the system board. Figure 50. Installing the microprocessor 10. Close the microprocessor retainer and lock it into position with the small handle to secure the new microprocessor in the socket. 11. Reinstall the heat sink...
Page 76 - it from the computer.
6. Slide the hard disk drive bracket toward the heat sink and then lift the hard disk drive bracket to remove it from the computer. Figure 52. Removing the hard disk drive bracket 62 ThinkCentre User Guide
Page 77 - Install the two screws
7. To install the hard disk drive bracket into the computer, position the hard disk drive bracket on the system board so that the two holes in the hard disk drive bracket are aligned with the standoffs on thesystem board. Slide the hard disk drive bracket as shown until the two screw holes are align...
Page 78 - Replacing the WiFi card module; The WiFi card module is only available in some models.; might have two cables.
• To complete the installation or replacement, go to “Completing the parts replacement” on page 75. Replacing the WiFi card module Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information”on page v. This section provides instructio...
Page 80 - Installing or removing the rear WiFi antenna; • The rear antenna is only available on some models.; Installing the rear WiFi antenna; To install the rear WiFi antenna, do the following:
What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 75. Installing or removing the rear WiFi antenna Attention: Do not open your computer or attempt any repair before...
Page 81 - Removing the rear WiFi antenna; To remove the rear WiFi antenna, do the following:; Installing or removing two rear WiFi antennas; • The rear antennas are only available on some models.; Installing the rear WiFi antennas; To install the rear WiFi antennas, do the following:
Removing the rear WiFi antenna To remove the rear WiFi antenna, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Straighten the rear WiFi antenna so that it can be more easily twisted. 3. Hold the thicker end of the rear WiFi antenna and unscrew t...
Page 82 - Removing the rear WiFi antennas; To remove the rear WiFi antennas, do the following:
1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Install the two rear WiFi antennas to the rear WiFi antenna cable connectors attached on the rear of the computer. 3. Adjust the angle of the rear antennas to lower the risk of breaking the antenna by accident. Figur...
Page 83 - Replacing the system fan; To replace the system fan, do the following:
3. Hold the thicker end of the rear WiFi antennas and unscrew the WiFi antennas from the rear of the computer. Figure 63. Removing the rear WiFi antennas What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Co...
Page 84 - Lift the failing system fan off the system board.
6. Remove the four screws that secure the system fan to the system board. Figure 64. Removing the screws that secure the system fan 7. Lift the failing system fan off the system board. Figure 65. Removing the system fan 70 ThinkCentre User Guide
Page 85 - posts on the system board.; Install the four screws that secure the system fan.
8. Position the new system fan on the system board so that the four screws are aligned with the screw posts on the system board. Figure 66. Installing the system fan 9. Install the four screws that secure the system fan. Figure 67. Installing the screws that secure the system fan Chapter 5 . Install...
Page 86 - Replacing the internal speaker; The internal speaker is only available in some models.
10. Connect the system fan cable to the system fan connector on the system board. See “Locating parts on the system board” on page 12. 11. Reinstall the heat sink. See “Replacing the heat sink” on page 55. What to do next: • To work with another piece of hardware, go to the appropriate section. • To...
Page 88 - inward until it is secured in place.; Replacing the keyboard or mouse; To replace the keyboard or mouse, do the following:
7. Position the new internal speaker into the internal speaker holder and then pivot the internal speaker inward until it is secured in place. Figure 69. Installing a new internal speaker 8. Connect the internal speaker cable to the system board. See “Locating parts on the system board” on page 12. ...
Page 89 - Completing the parts replacement
2. Connect a new keyboard or mouse to one of the USB connectors on the computer. Depending on where you want to connect the new keyboard or mouse, see “Locating connectors, controls, and indicators onthe front of your computer” on page 9 or “Locating connectors on the rear of your computer” on page ...
Page 90 - it snaps into position.
3. Position the computer cover on the chassis and then push the cover to the rear of the computer until it snaps into position. Figure 71. Installing the computer cover 76 ThinkCentre User Guide
Page 91 - Install the screw to secure the computer cover.; Obtaining device drivers
4. Install the screw to secure the computer cover. Figure 72. Installing the computer cover screw 5. If there is an integrated cable lock available, lock the computer. See “Attaching an integrated cable lock” on page 26. 6. Reconnect the external cables and power cords to the computer. See “Locating...
Page 93 - Chapter 6. Recovery information; Recovery information for the Windows 7 operating system
Chapter 6. Recovery information This chapter provides information about the recovery solutions provided by Lenovo. • “Recovery information for the Windows 7 operating system” on page 79 • “Recovery information for the Windows 8 operating system” on page 85 Recovery information for the Windows 7 oper...
Page 94 - Creating recovery media; Using recovery media; Performing backup and recovery operations; Performing a backup operation
Creating recovery media This section provides instructions on how to create recovery media. Note: On the Windows 7 operating system, you can create recovery media using discs or external USB storage devices. To create recovery media on the Windows 7 operating system, click Start ➙ All Programs ➙ Len...
Page 95 - Performing a recovery operation; In the Rescue and Recovery main window, click the; Using the Rescue and Recovery workspace; To start the Rescue and Recovery workspace, do the following:
1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore . The Rescue and Recovery program opens. 2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow. 3. Click Back up your hard drive and select backu...
Page 96 - Creating and using a rescue medium; Creating a rescue medium
2. Turn on your computer. When you see the logo screen, press Enter, and then press F11 to enter the Rescue and Recovery workspace. 3. If you have set a Rescue and Recovery password, type your password when prompted. The Rescue and Recovery workspace opens after a short delay. Note: If the Rescue an...
Page 97 - Reinstalling preinstalled applications and device drivers; Reinstalling preinstalled applications
2. Repeatedly press and release the F12 key when turning on the computer. When the Startup Device Menu window opens, release the F12 key. 3. In the Startup Device Menu window, select the USB hard disk drive as the first boot device and press Enter. The rescue medium starts. When the rescue medium st...
Page 98 - Reinstalling software programs; To reinstall the program, do one of the following:; Reinstalling device drivers
Reinstalling software programs If a software program you installed on your computer is not working correctly, you might need to removeand reinstall it. Reinstalling overwrites the existing programs files and usually fixes any problems thatyou might have had with that program. To remove a program in ...
Page 99 - Recovery information for the Windows 8 operating system; To refresh your computer, do the following:
Recovery information for the Windows 8 operating system This section provides information about the recovery solutions provided on computers preinstalled with theWindows 8 operating system. Refreshing your computer If your computer does not perform well and the problem might be caused by a recently ...
Page 101 - Chapter 7. Using the Setup Utility program; Starting the Setup Utility program; To start the Setup Utility program, do the following:; Viewing and changing settings
Chapter 7. Using the Setup Utility program The Setup Utility program is used to view and change the configuration settings of your computer, regardlessof which operating system you are using. However, the operating system settings might override any similarsettings in the Setup Utility program. Star...
Page 105 - Exiting the Setup Utility program
1. Start the Setup Utility program. 2. From the Setup Utility program main menu, select Power ➙ Automatic Power On , and press Enter. 3. Select Wake Up on Alarm and press Enter. Then follow the instructions on the screen. 4. Press F10 to save changes and exit the Setup Utility program. Press Enter w...
Page 107 - Chapter 8. Updating system programs; Using system programs; disc from the optical drive.
Chapter 8. Updating system programs This chapter provides information about updating the POST and BIOS, and how to recover from a POSTand BIOS update failure. Using system programs System programs are the basic layer of software built into your computer. System programs include thePOST, the BIOS, an...
Page 109 - Chapter 9. Preventing problems; Keeping your computer current
Chapter 9. Preventing problems This chapter provides information that can help you avoid common problems and keep your computerrunning smoothly. Keeping your computer current In some situations you may find it necessary to have the most current software programs, device drivers, oroperating system. ...
Page 111 - Cleaning your computer; Computer; Cleaning a flat-panel monitor surface
Cleaning your computer It is a good practice to clean your computer periodically to protect the surfaces and ensure trouble-freeoperation. CAUTION:Be sure to turn off the computer and monitor power switches before cleaning the computer andmonitor screen. Computer Use only mild cleaning solutions and...
Page 112 - Cleaning a glass-screen surface; Good maintenance practices
Many computer supply stores carry the special cleaning fluids for displays. Use cleaning fluids developed forLCD displays only. First apply the fluid to a lint-free, soft cloth, then clean the LCD display. Some computersupply stores carry pre-moistened towelettes for LCD maintenance. Cleaning a glas...
Page 113 - Chapter 10. Troubleshooting and diagnostics; Basic troubleshooting; telephone numbers, refer to the
Chapter 10. Troubleshooting and diagnostics This chapter provides information about diagnosing and troubleshooting computer problems. If yourcomputer problem is not described here, see Chapter 11 “Getting information, help, and service” on page117 for additional troubleshooting resources. Basic trou...
Page 114 - Troubleshooting procedure; • For Windows 7: Click; Troubleshooting
Symptom Action The operating system does notstart. Verify that: • The startup sequence includes the device where the operating system resides. Usually, the operating system is on the hard disk drive. For more information,see “Selecting a startup device” on page 90. The computer beeps multipletimes b...
Page 115 - Audio problems; No audio in Windows; On
1. Remove the new hardware option or software. If you must remove the computer cover to remove a hardware option, make sure you review and follow the electrical safety information provided with yourcomputer. For your safety, do not operate the computer with the cover removed. 2. Run the diagnostic p...
Page 116 - CD problems
Note: When external-speaker or headphone cables are attached to the audio connector, the internal speaker, if present, is disabled. In most cases, if an audio adapter is installed in one of the expansion slots,the audio function built into the system board is disabled; use the audio jacks on the ada...
Page 117 - A CD or DVD does not work; DVD problems; Black screen instead of DVD video
An audio disc or AutoPlay-enabled disc does not automatically play when it isinserted into a CD drive Symptom: An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted intoa CD drive. Actions: • If you have multiple CD or DVD drives installed (or a combination of CD and...
Page 119 - All or some keys on the keyboard do not work
• On computers that have a CD-ROM or CD-RW drive in addition to a DVD-ROM drive, make sure that the DVD disc is in the drive labeled “DVD”. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technicalassistance, see Chapter 11 “Getting information, help,...
Page 120 - The mouse or pointing device does not work
3. Click Devices and Printers . 4. Double-click USB Enhanced Performance Keyboard . The USB Enhanced Performance Keyboard Customization program starts. If these actions do not correct the problem, have the computer and keyboard serviced. See Chapter 11“Getting information, help, and service” on page...
Page 121 - Monitor problems; Wrong characters appear on the screen
Action: If the Transceiver Communications LED is not on, reconnect the transceiver and the keyboard. Monitor problems Note: Many monitors have status-indicator lights and built-in controls for adjusting brightness, contrast, width, height, and other picture adjustments. However, the controls vary fr...
Page 122 - The image is discolored; Networking problems
Actions: • The monitor might be operating in a low-refresh rate display mode. Set the monitor to the highest, noninterlaced refresh rate supported by your monitor and the video controller in your computer. Attention: Using a resolution or refresh rate that is not supported by your monitor might dama...
Page 123 - Ethernet problems
Ethernet problems For Ethernet problems, select your symptom from the following list: • “Your computer cannot connect to the network” on page 109 • “The adapter stops working for no apparent reason” on page 109 • “If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the con...
Page 124 - The Wake on LAN feature is not working; • Make sure that WOL is enabled in the BIOS Setup Utility program.; A wireless LAN problem; Windows notification area.; A wireless WAN problem; Action: The WAN card is not supported on this computer. Remove it.
Action: The network driver files may be corrupt or missing. Update the driver by referring to the “Solution”description for the procedure to make sure that the correct device driver is installed. The Wake on LAN feature is not working Symptom: The Wake on LAN (WOL) feature is not working. Actions: •...
Page 125 - Bluetooth problem; Option problems; An option that was just installed does not work
Bluetooth problem Symptom: Sound does not come from the Bluetooth headset or headphone but comes from the localspeaker even though the headset or headphone is connected using the Headset profile or AV profile. Action: Do the following: 1. Exit the application that uses the sound device (for example,...
Page 126 - Performance and lockup problems; Insufficient free hard disk drive space
– All external SCSI options are turned on. External SCSI options must be turned on before the computer is turned on. For more information, see your SCSI documentation. • Verify that the option and any required device drivers are installed correctly. If these actions do not correct the problem, run t...
Page 127 - Printer problems
4. Click Clean up system files . 5. Click the More Options tab. 6. In the Programs and Features area, click the Clean up button. 7. A list of installed programs is displayed. Select the program that you want to remove. Click Uninstall/Change . • Clean out your Inbox, Sent Items, and Deleted Items fo...
Page 128 - The printer is turned on and is online.; Serial port problems; Select your symptom from the following list:; When using a sort feature, dates do not sort in the correct order; Symptom: Software does not work as expected.
Actions: Verify that: 1. The printer is turned on and is online. 2. Paper is loaded correctly. 3. The printer signal cable is securely connected to the correct parallel, serial, or USB connector on the computer. Note: Non-IEEE-approved printer signal cables might cause unpredictable problems. 1. Any...
Page 129 - USB problems
Actions: • Most software programs have built-in help systems that provide instructions for most tasks. If you are having difficulty performing a specific task within a software program, refer to the help system for thatprogram. Help systems are typically accessible from a menu or button in the progr...
Page 130 - Lenovo Solution Center
Lenovo Solution Center The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. Itcombines diagnostic tests, system information collection, security status, and support information, alongwith hints and tips for maximum system performance. Notes: • The Lenovo Solu...
Page 132 - Problem determination
• Access troubleshooting and support information for your computer model and other supported products. • Find the service and support phone numbers for your country or region. • Find a Service Provider located near you. Lenovo Support Web site Technical support information is available on the Lenovo...
Page 133 - Using other services; Warranty; , and follow the instructions on the screen.; Purchasing additional services
• Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts• Identification of software problem sources• Configuration of BIOS as part of an installation or upgrade• Changes, modifications, or upgrades to device drivers• Installation and maintenance of network opera...
Page 136 - Trademarks
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: LenovoThe Lenovo logoRescue and RecoveryThinkCentreThinkVantage Microsoft, Windows, and Windows Media are trademarks of the Microsoft group of companies. Intel, Intel Core, Celeron, and Pentium ar...
Page 137 - Appendix B. Regulatory information; Export classification notice; Industry Canada Class B emission compliance statement; This Class B digital apparatus complies with Canadian ICES-003.
Appendix B. Regulatory information Export classification notice This product is subject to the United States Export Administration Regulations (EAR) and has an ExportClassification Control Number (ECCN) of 4A994.b. It can be re-exported except to any of the embargoedcountries in the EAR E1 country l...
Page 139 - For additional regulatory information, refer to the; User Guides & Manuals
Japanese VCCI Class B statement Japan compliance statement for products which connect to the power mains with rated currentless than or equal to 20 A per phase Lenovo product service information for Taiwan Keyboard and mouse compliance statement for Taiwan Additional regulatory information For addit...
Page 141 - Appendix C. WEEE and recycling information; Important WEEE information
Appendix C. WEEE and recycling information Important WEEE information The WEEE marking on Lenovo products applies to countries with WEEE and e-waste regulations (for example,European Directive 2002/96/EC, India E-Waste Management & Handling Rules, 2011). Appliances arelabeled in accordance with ...
Page 142 - Recycling information for Brazil; Declarações de Reciclagem no Brasil; Battery recycling information for Taiwan
Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the propertyof the company, you must do so in accordance with the Law for Promotion of Effective Utilization ofResources. Computers and monitors are...
Page 143 - Battery recycling information for the European Union; This mark applies only to countries within the European Union (EU).
Battery recycling information for the European Union Notice: This mark applies only to countries within the European Union (EU). Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/ECconcerning batteries and accumulators and waste batteries and accumulators...
Page 146 - India RoHS
India RoHS RoHS compliant as per E-Waste (Management & Handling) Rules, 2011. 132 ThinkCentre User Guide
Page 147 - Appendix E. ENERGY STAR model information; ENERGY STAR
Appendix E. ENERGY STAR model information ENERGY STAR ® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the environment through energy efficient products andpractices. Lenovo is proud to offer our customers product...
Page 149 - Index
Index A a rescue medium, creating and using 82 ac power adapter bracket, replacing 51 ac power adapter, replacing 49 Administrator, password 88 audio subsystem 1 B backup and recovery operations 80 basic troubleshooting 99 battery, replacing 48 boot-block recovery 94 C cable lock, security 26 changi...