Lenovo 10AE000FCC- User Manual

Important safety information CAUTION:Before using this manual, be sure to read and understand all the related safety information for thisproduct. Refer to the information in this section and the safety information in the Safety, Warranty, and Setup Guide that you received with this product. Reading ...

or CRU, do not open the static-protective package containing the part until the instructions direct youto install it. When you handle options or CRUs, or perform any work inside the computer, take the following precautionsto avoid static-electricity damage: • Limit your movement. Movement can cause ...

Plugs and outlets If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damagedor corroded, do not use the outlet until it is replaced by a qualified electrician. Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a r...

For your safety and to maintain optimum computer performance, always follow these basic precautionswith your desktop computer: • Keep the cover closed whenever the computer is plugged in. • Regularly inspect the outside of the computer for dust accumulation. • Remove dust from vents and any perforat...

Laser compliance statement CAUTION:When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) areinstalled, note the following: • Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no servic...

Chapter 1. Product overview This chapter provides information about the computer features, specifications, software programs providedby Lenovo, and locations of connectors, components, parts on the system board, and internal drives. Features This section introduces the computer features. The informa...

Preinstalled operating system Your computer is preinstalled with one of the following operating systems: • Microsoft Windows 7 operating system • Microsoft Windows 8 operating system Operating system(s), certified or tested for compatibility 1 (varies by model type) • Linux ® 1. The operating system...

Specifications This section lists the physical specifications for your computer. Dimensions (no stand) • Touch models: Width: 568 mm (22.36 inches) Height: 401 mm (15.79 inches) Depth: 67.6 mm (2.66 inches) • Non-touch models: Width: 568 mm (22.36 inches) Height: 401 mm (15.79 inches) Depth: 67 mm (...

Table 2. Programs in Control Panel Program Control Panel section Green text in Control Panel Communications Utility Hardware and Sound Lenovo - Web Conferencing Fingerprint Software System and SecurityHardware and Sound Lenovo - Fingerprint Reader Lenovo Solution Center System and Security Lenovo - ...

• Power Manager The Power Manager program provides convenient, flexible, and complete power management for yourcomputer. It enables you to adjust your computer power settings to achieve the best balance betweenperformance and power saving. • Recovery Media The Recovery Media program enables you to r...

Table 4. In On Screen Display (OSD) 6 OSD exit button 8 OSD right or brightness-down control 7 OSD left or brightness-up control 9 OSD enter button Note: To display the OSD menu, press and hold the button 9 for at least three seconds. You can display and use the OSD menu in both computer mode and mo...

Locating connectors on the rear of your computer Figure 2 “Rear connector locations” on page 13 shows the locations of the connectors on the rear of yourcomputer. Some connectors on the rear of your computer are color-coded to help you determine where toconnect the cables on your computer. Figure 2....

Locating components Figure 3 “Component locations” on page 15 shows the locations of the various components in yourcomputer. To remove the computer cover, see “Removing the computer cover” on page 38. Figure 3. Component locations 1 Frame stand or monitor stand (optional) 15 Rear I/O assembly 2 Comp...

11 Touch panel control board (optional) 25 Optical drive (optional) 12 Frame foot (optional) 26 Video Electronics Standards Association (VESA) mount bracket 13 Internal speaker 27 Integrated camera with microphone (optional) 14 mSATA solid-state drive (also can support mini PCI Express x1 card funct...

10 Card reader connector 24 SATA 3.0 connector (for connecting the optical drive, the secondary hard disk drive, or the secondary solid-state drive) 11 Internal speaker connector 25 GPU fan connector (optional) 12 ExpressCard connector* 26 14-pin power connector 13 Display connector 27 Microprocesso...

Adjusting the monitor stand Your computer might come with a monitor stand that you can use to adjust the computer to your comfortableposition. The following illustration shows that you can adjust the position of the computer at an angle of 5° to thefront and 45° to the rear. Figure 6. Adjusting the ...

Machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machinetype and model information helps support technicians to identify your computer and provide faster service. The following is a sample of the machine type and model labe...

Chapter 2. Using your computer This chapter provides information on using some of the computer components. Frequently asked questions The following are a few tips that will help you optimize the use of your computer. Can I get my user guide in another language? The user guide is available in various...

Using the keyboard Depending on your model, your computer comes with either a standard keyboard or a fingerprint readerkeyboard. The Microsoft Windows shortcut keys are provided on both keyboard types. This section provides information about the following topics: • “Using Windows shortcut keys” on p...

Using the wheel mouse The wheel mouse has the following controls: 1 Primary mouse button Use this button to select or start a program or menu item. 2 Wheel Use the wheel to control the scrolling action of the mouse. The direction in which yourotate the wheel controls the direction of the scrolling a...

Playing a CD or DVD If your computer comes with a DVD drive, you can listen to audio CDs or watch DVD movies. To play aCD or DVD, do the following: 1. Press the Eject/Load button on the DVD drive to open the tray. 2. With the tray fully extended, insert the CD or DVD into the tray. Some DVD drives h...

Chapter 3. You and your computer This chapter provides information about accessibility, comfort, and relocating your computer to othercountries or regions. Accessibility and comfort Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort.Arrange your ...

Adjust the monitor so the top of the screen is at, or slightly below, eye level. Place the monitor at acomfortable viewing distance, usually 51 to 61 cm (20 to 24 inches), and position it so you can view itwithout having to twist your body. Also, position other equipment you use regularly, such as t...

Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contactyou in case of a recall or other severe problem. After you register your computer with Lenovo, you will receivequicker service when you call Lenovo for help. In addition,...

Replacement power cords If you relocate your computer to a country or region that uses an electrical outlet style different from thetype you are currently using, you will have to purchase either electrical plug adapters or new power cords.You can order power cords directly from Lenovo. For power cor...

Chapter 4. Security This chapter provides information about how to protect your computer from theft and unauthorized use. Security features The following security features are available on your computer: • Computrace Agent software embedded in firmware The Computrace Agent software is an IT asset ma...

Attaching a Kensington-style cable lock You can use a Kensington-style cable lock to secure your computer to a desk, table, or other non-permanentfixture. The cable lock attaches to the security-lock slot at the rear of your computer and is operated with akey or combination depending on the type sel...

Chapter 5. Installing or replacing hardware This chapter provides instructions on how to install or replace hardware for your computer. Handling static-sensitive devices Do not open the static-protective package containing the new part until the defective part has been removedfrom the computer and y...

Installing the monitor stand Attention: Do not open your computer or attempt any repair before reading and understanding “Important safety information”on page v. This section provides instructions on how to install the monitor stand. Notes: • The monitor stand is available only in some models. If yo...

5. After installing the monitor stand, pull up the computer to the vertical position and remove the monitor stand lock to adjust the height of the monitor stand. The monitor stand has a height adjustment range of110 millimeters (4.33 inches). Figure 13. Removing the monitor stand lock 6. If needed, ...

3. Disconnect the power cords, Input/Output cables, and any other cables that are connected to the computer. See “Locating connectors, controls, and indicators on the front of your computer” on page10 and “Locating connectors on the rear of your computer” on page 13. 4. Remove any locking device tha...

6. Remove the four screws that secure the frame foot to the chassis, and then slide the frame foot out of the chassis. Figure 15. Removing the frame foot 7. To reinstall the frame foot, align the four screw holes in the frame foot with those in the chassis, and then install the screws to secure the ...

Figure 16. Removing the rear I/O assembly 6. To reinstall the rear I/O assembly, align the screw holes in the rear I/O assembly with those in the chassis. Then, press the top of the rear I/O assembly downward until it snaps into place. 7. Install the screws to secure the rear I/O assembly to the cha...

5. Locate the memory modules. See “Locating components” on page 15. 6. Open the retaining clips. If you are replacing an old memory module, open the retaining clips and remove the memory module being replaced as shown. Figure 17. Removing the memory module 7. Insert the notched end 2 of the new memo...

8. To install the hard disk drive to the chassis, align the four pins on the hard disk drive bracket with the corresponding clips in the chassis and slide the hard disk drive bracket to the right until it snapsinto position. Figure 21. Installing the hard disk drive What to do next: • To work with a...

5. Press the optical drive release button 1 toward the top of the computer, and then slide the optical drive out of the optical drive bay. Figure 22. Removing the optical drive 6. To install a new optical drive, slide the new optical drive into the optical drive bay until it snaps into position. Fig...

To replace the converter board, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Place a soft, clean towel or cloth on th...

What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 67. Replacing the microprocessor Attention: Do not open your computer or attempt any repair before reading and und...

14. Reconnect all cables that were disconnected from the system board. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the replacement, go to “Completing the parts replacement” on page 67. Replacing the internal speakers Attention: Do not open ...

• To complete the installation or replacement, go to “Completing the parts replacement” on page 67. Replacing the thermal sensor Attention: Do not open your computer or attempt any repair before reading and understanding “Important safety information”on page v. This section provides instructions on ...

8. To install a new thermal sensor, insert one of the clips of the new thermal sensor to the corresponding hole in the VESA mount bracket, and then press the thermal sensor towards the VESA mount bracketuntil it snaps into position. Note: The location of the thermal sensor in your computer might be ...

Replacing the Wi-Fi card Attention: Do not open your computer or attempt any repair before reading and understanding “Important safety information”on page v. This section provides instructions on how to replace the Wi-Fi card. Note: The Wi-Fi card is available only in some models. To replace the Wi-...

6. Carefully pivot the Wi-Fi card upward and lift the Wi-Fi card to remove it from the mini PCI Express x1 card slot. Figure 35. Removing the Wi-Fi card 7. Insert the notched end of the new Wi-Fi card into the mini PCI Express x1 card slot. Press the new Wi-Fi card firmly and then pivot the Wi-Fi ca...

1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer...

1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer...

To replace the ExpressCard, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Place a soft, clean towel or cloth on the de...

• You might have to gently twist the heat sink and fan assembly for GPU to free it from the microprocessor. • Do not touch the thermal grease while handling the heat sink and fan assembly for GPU. 8. Position the new heat sink and fan assembly for GPU on the system board so that the four screws are ...

6. Remove the screw 1 to disengage the rear PS/2 connectors and serial port assembly from the chassis. Note: You might have to remove two screws to disengage the rear PS/2 connectors and serial port assembly from the chassis. Figure 40. Removing the rear PS/2 connectors and serial port assembly 7. A...

What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the replacement, go to “Completing the parts replacement” on page 67. Replacing the keyboard Attention: Do not open your computer or attempt any repair before reading and understanding “Important ...

3. Install the keyboard by opening the keyboard battery-compartment cover and installing two AAA batteries according to the polarity indicators. Figure 43. Installing the keyboard batteries 4. Remove the USB dongle from the keyboard battery-compartment or from the wireless mouse battery-compartment ...

3. Align the four plastic tabs on the top of the computer cover with the corresponding tabs in the front bezel. Then, pivot the computer cover downward until it snaps into position. Figure 44. Installing the computer cover 4. If there is a Kensington-style cable lock available, lock the computer. Se...

Chapter 6. Recovery information This chapter provides information about the recovery solutions provided by Lenovo. • “Recovery information for the Windows 7 operating system” on page 69 • “Recovery information for the Windows 8 operating system” on page 75 Recovery information for the Windows 7 oper...

Creating recovery media This section provides instructions on how to create recovery media. Note: On the Windows 7 operating system, you can create recovery media using discs or external USB storage devices. To create recovery media on the Windows 7 operating system, click Start ➙ All Programs ➙ Len...

1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore . The Rescue and Recovery program opens. 2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow. 3. Click Back up your hard drive and select backu...

2. Turn on your computer. When you see the logo screen, press Enter, and then press F11 to enter the Rescue and Recovery workspace. 3. If you have set a Rescue and Recovery password, type your password when prompted. The Rescue and Recovery workspace opens after a short delay. Note: If the Rescue an...

2. Repeatedly press and release the F12 key when turning on the computer. When the Please select boot device window opens, release the F12 key. 3. In the Please select boot device window, select the USB hard disk drive as the first boot device and press Enter. The rescue medium starts. When the resc...

Reinstalling software programs If a software program you installed on your computer is not working correctly, you might need to removeand reinstall it. Reinstalling overwrites the existing programs files and usually fixes any problems thatyou might have had with that program. To remove a program in ...

Recovery information for the Windows 8 operating system This section provides information about the recovery solutions provided on computers preinstalled with theWindows 8 operating system. Refreshing your computer If your computer does not perform well and the problem might be caused by a recently ...

Chapter 7. Using the Setup Utility program The Setup Utility program is used to view and change the configuration settings of your computer, regardlessof which operating system you are using. However, the operating system settings might override any similarsettings in the Setup Utility program. Star...

1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 77. 2. From the Setup Utility program main menu, select Power . 3. Select Intelligent Cooling Engine (ICE) . The Intelligent Cooling Engine (ICE) window is displayed. 4. Select ICE Thermal Alert . The ICE Thermal Al...

Chapter 8. Updating system programs This chapter provides information about updating the POST and BIOS, and how to recover from a POSTand BIOS update failure. Using system programs System programs are the basic layer of software built into your computer. System programs include thePOST, the BIOS, an...

Updating (flashing) the BIOS from your operating system Note: Because Lenovo makes constant improvements to its Web sites, the Web page contents are subject to change without notice, including the contents referenced in the following procedure. To update (flash) the BIOS from your operating system, ...

Chapter 9. Preventing problems This chapter provides information that can help you avoid common problems and keep your computerrunning smoothly. Keeping your computer current In some situations you may find it necessary to have the most current software programs, device drivers, oroperating system. ...

• Always disconnect a power cord by grasping the plug, but not the cord. Cleaning your computer It is a good practice to clean your computer periodically to protect the surfaces and ensure trouble-freeoperation. CAUTION:Be sure to turn off the computer and monitor power switches before cleaning the ...

• Do not use solvents or abrasives. • Do not use flammable cleaning materials. • Do not touch the screen with sharp or abrasive items. This type of contact might cause permanent damage to the screen. • Do not use any cleaner that contains an anti-static solution or similar additives. Cleaning a liqu...

• Create rescue media. See “Creating and using a rescue medium” on page 72 for more information about using a Rescue medium such as a CD or DVD to recover from failures that prevent you from gainingaccess to the Windows environment or the Rescue and Recovery workspace on your hard disk drive. Moving...

Chapter 10. Troubleshooting and diagnostics This chapter provides information about diagnosing and troubleshooting computer problems. If yourcomputer problem is not described here, see Chapter 11 “Getting information, help, and service” on page109 for additional troubleshooting resources. Basic trou...

Symptom Action The operating system does notstart. Verify that: • The startup sequence includes the device where the operating system resides. Usually, the operating system is on the hard disk drive. For more information,see “Selecting a startup device” on page 80. The computer beeps multipletimes b...

1. Remove the new hardware option or software. If you must remove the computer cover to remove a hardware option, make sure you review and follow the electrical safety information provided with yourcomputer. For your safety, do not operate the computer with the cover removed. 2. Run the diagnostic p...

Note: When external-speaker or headphone cables are attached to the audio connector, the internal speaker, if present, is disabled. In most cases, if an audio adapter is installed in one of the expansion slots,the audio function built into the system board is disabled; use the audio jacks on the ada...

An audio disc or AutoPlay-enabled disc does not automatically play when it isinserted into a CD drive Symptom: An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted intoa CD drive. Actions: • If you have multiple CD or DVD drives installed (or a combination of CD and...

• On computers that have a CD-ROM or CD-RW drive in addition to a DVD-ROM drive, make sure that the DVD disc is in the drive labeled “DVD”. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technicalassistance, see Chapter 11 “Getting information, help,...

3. Click Devices and Printers . 4. Double-click USB Enhanced Performance Keyboard . The USB Enhanced Performance Keyboard Customization program starts. If these actions do not correct the problem, have the computer and keyboard serviced. See Chapter 11“Getting information, help, and service” on page...

Action: If the Transceiver Communications LED is not on, reconnect the transceiver and the keyboard. Monitor problems Note: Many monitors have status-indicator lights and built-in controls for adjusting brightness, contrast, width, height, and other picture adjustments. However, the controls vary fr...

Actions: • The monitor might be operating in a low-refresh rate display mode. Set the monitor to the highest, noninterlaced refresh rate supported by your monitor and the video controller in your computer. Attention: Using a resolution or refresh rate that is not supported by your monitor might dama...

Ethernet problems For Ethernet problems, select your symptom from the following list: • “Your computer cannot connect to the network” on page 101 • “The adapter stops working for no apparent reason” on page 101 • “If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the con...

Action: The network driver files may be corrupt or missing. Update the driver by referring to the “Solution”description for the procedure to make sure that the correct device driver is installed. The Wake on LAN feature is not working Symptom: The Wake on LAN (WOL) feature is not working. Actions: •...

Bluetooth problem Symptom: Sound does not come from the Bluetooth headset or headphone but comes from the localspeaker even though the headset or headphone is connected using the Headset profile or AV profile. Action: Do the following: 1. Exit the application that uses the sound device (for example,...

– All external SCSI options are turned on. External SCSI options must be turned on before the computer is turned on. For more information, see your SCSI documentation. • Verify that the option and any required device drivers are installed correctly. If these actions do not correct the problem, run t...

4. Click Clean up system files . 5. Click the More Options tab. 6. In the Programs and Features area, click the Clean up button. 7. A list of installed programs is displayed. Select the program that you want to remove. Click Uninstall/Change . • Clean out your Inbox, Sent Items, and Deleted Items fo...

Actions: Verify that: 1. The printer is turned on and is online. 2. Paper is loaded correctly. 3. The printer signal cable is securely connected to the correct parallel, serial, or USB connector on the computer. Note: Non-IEEE-approved printer signal cables might cause unpredictable problems. 1. Any...

Actions: • Most software programs have built-in help systems that provide instructions for most tasks. If you are having difficulty performing a specific task within a software program, refer to the help system for thatprogram. Help systems are typically accessible from a menu or button in the progr...

Lenovo Solution Center The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. Itcombines diagnostic tests, system information collection, security status, and support information, alongwith hints and tips for maximum system performance. Notes: • The Lenovo Solu...

• Access troubleshooting and support information for your computer model and other supported products. • Find the service and support phone numbers for your country or region. • Find a Service Provider located near you. Lenovo Support Web site Technical support information is available on the Lenovo...

• Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts• Identification of software problem sources• Configuration of BIOS as part of an installation or upgrade• Changes, modifications, or upgrades to device drivers• Installation and maintenance of network opera...

Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: LenovoThe Lenovo logoRescue and RecoveryThinkCentreThinkVantage Microsoft, Windows, and Windows Vista are trademarks of the Microsoft group of companies. Intel and Intel Core are trademarks of Int...

Appendix B. Regulatory information Export classification notice This product is subject to the United States Export Administration Regulations (EAR) and has an ExportClassification Control Number (ECCN) of 4A994.b. It can be re-exported except to any of the embargoedcountries in the EAR E1 country l...

Japan VCCI Class B compliance statement Japan compliance statement for products which connect to the power mains with rated currentless than or equal to 20 A per phase Lenovo product service information for Taiwan Keyboard and mouse compliance statement for Taiwan EurAsian Compliance Mark Additional...

Appendix C. WEEE and recycling information Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipmentwhen it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners inrecycling their IT products. For information o...

Some Lenovo computer products sold in Japan may have components that contain heavy metals or otherenvironmental sensitive substances. To properly dispose of disused components, such as a printed circuitboard or drive, use the methods described above for collecting and recycling a disused computer or...

Appendix E. China Energy Label © Copyright Lenovo 2013 125

Appendix F. ENERGY STAR model information ENERGY STAR ® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the environment through energy efficient products andpractices. Lenovo is proud to offer our customers product...

Index A a rescue medium, creating and using 72 Administrator, password 78 ambient light sensor, replacing 57 audio subsystem 1 B backup and recovery operations 70 basic troubleshooting 91 boot-block recovery 84 C cable lock, security 32 card reader, replacing 58 changing password 78 startup device s...