KitchenAid KOCE500EBS - Troubleshooting Guide

ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS REQUIRED

TO OBTAIN WARRANTY SERVICE

.

Please have the following information available when you call the

Customer eXperience Center:

KITCHENAID

®

BUILT-IN

OVEN & MICROWAVE

LIMITED WARRANTY

Name, address and telephone number
Model number and serial number
A clear, detailed description of the problem
Proof of purchase including dealer or retailer name and address

IF YOU NEED SERVICE:

KitchenAid Customer eXperience Center

In the U.S.A., call 1-800-422-1230. In Canada, call 1-800-807-6777.

If outside the 50 United States or Canada, contact your authorized KitchenAid dealer to determine whether another warranty applies.

TEN YEAR LIMITED WARRANTY

WHAT IS COVERED

FIRST YEAR LIMITED WARRANTY (PARTS & LABOR)

For one year from the date of purchase, when this major appliance is installed,

operated and maintained according to instructions attached or furnished with

the product, KitchenAid brand of Whirlpool Corporation or Whirlpool Canada

LP (hereafter “KitchenAid”) will pay for factory spec

ifi

ed replacement parts and

repair labor to correct defects in materials and workmanship that existed when

this major appliance was purchased, or at its sole discretion replace the

product. In the event of product replacement, your product will be warranted

for the remaining term of the original unit’s warranty period.

SECOND THROUGH FIFTH YEAR LIMITED WARRANTY

(CERTAIN COMPONENTS PARTS ONLY – LABOR NOT INCLUDED)

In the second through

fifth

years from the date of original purchase, when this

major appliance is installed, operated and maintained according to

instructions attached to or furnished with the product, KitchenAid will pay for

factory

specified

parts for the following components to correct non-cosmetic

defects in materials or workmanship in these parts that prevent function of this

major appliance and that existed when this major appliance was purchased.

This is a limited 5-year warranty on the below named parts only and does not

include repair labor.

WHAT IS NOT COVERED

Electric element
Solid state touch control system parts

SECOND THROUGH TENTH YEAR LIMITED WARRANTY

(MICROWAVE OVENS ONLY)

In the second through tenth years from the date of original purchase, when

this major appliance is installed, operated and maintained according to

instructions attached to or furnished with the product, KitchenAid will pay for

factory specified

parts for the stainless steel oven cavity/inner door if the part

rusts through due to defects in materials or workmanship.
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY

SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. Service must be

provided by a KitchenAid designated service company. This limited warranty is

valid only in the United States or Canada and applies only when the major

appliance is used in the country in which it was purchased. This limited

warranty is effective from the date of original consumer purchase. Proof of

original purchase date is required to obtain service under this limited warranty. The cost of repair or replacement under these excluded

circumstances shall be borne by the customer.

DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY

KitchenAid makes no representations about the quality, durability, or need for service or repair of this major appliance other than the representations

contained in this warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes with this major appliance, you

should ask KitchenAid or your retailer about buying an extended warranty.

LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES

YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. KITCHENAID

SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the exclusion or limitation of

incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you

specifi

c legal rights, and you

also may have other rights that vary from state to state or province to province.

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19

1.

Before contacting us to arrange service, please determine whether your product requires repair. Some

questions can be addressed

without

service. Please take a few minutes to review the Troubleshooting or

Problem Solver section of the Use and Care Guide,

resources, or visit

http://kitchenaid.custhelp.com.

2.

All warranty service is provided exclusively by our authorized KitchenAid Service Providers

. In the U.S. and

Canada, direct all requests for

warranty service to:

removed, altered or not easily determined.

1. Commercial, non-residential or multiple-family use, or us e

inconsistent with published user, operator or installatio n

instructions.

2. In-home Instruction on how to use your product.

3. Service to correct improper product maintenance or installation,

installation not in accordance with electrical or plumbing code s

or correction of household electrical or plumbing (i.e. hous e

wiring, fuses or water inlet hoses).

4. Consumable parts (i.e. light bulbs, batteries, air or water

filte

rs ,

etc.).

5. Defects or damage caused by the use of non-genuine KitchenAi d

parts or accessories.

6. Conversion of your product from natural gas or propane gas.

7. Damage from accident, misuse, abuse,

fi

re,

floods, act

s of Go d

or use with products not approved by KitchenAid.

8. Repairs to parts or systems to correct product damage o r

defects caused by unauthorized service, alteration o r

modi

fi

cation of the appliance.

9. Cosmetic damage including scratches, dents, chips, and othe r

damage to appliance

fi

nishes unless such damage results fro m

defects in materials and workmanship and is reported t o

KitchenAid within 30 days.

10. Discoloration, rust or oxidation of surfaces resulting from causti c

or corrosive environments including but not limited to high salt

concentrations, high moisture or humidity or exposure to

chemicals.

11. Food loss due to product failure.

12. Pick-up or delivery. This product is intended for in-home repair.

13. Travel or transportation expenses for service in remote location s

where an authorized KitchenAid servicer is not available.

14. Removal or reinstallation of inaccessible appliances or built-i n

fi

xtures (i.e. trim, decorative panels

, flo

oring, cabinetry, islands,

countertops, drywall, etc.) that interfere with servicing, removal o r

replacement of the product.

15. Service or parts for appliances with original model/serial numbers

DISCLAIMER OF IMPLIED WARRANTIES

IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR

PURPOSE, ARE LIMITED TO TEN YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do not allow limitations on the

duration of implied warranties of merchantability or

fitness

, so this limitation may not apply to you. This warranty gives you spec

ifi

c legal rights, and you

also may have other rights that vary from state to state or province to province.