IBM 24 - Manual

The Print Is Damaged . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240 The Printed Image Is Blurred . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240 Appendix D. Installing the Usage Kit . . . . . . . . . . . . . . . . . . . . . . 241 Preparing to Install the Usage Kit . . ...

Figures 1. Printer with Optional Printer Stand . . . . . . . . . . . . . . . . . . . . . . . 3 2. Printer with Optional 2000-Sheet Input Drawer . . . . . . . . . . . . . . . . 4 3. Printer with Optional 2000-Sheet Finisher . . . . . . . . . . . . . . . . . . . 5 4. Printer Parts and Locations—Front ...

Statement of Limited Warranty The warranties provided by IBM* in this Statement of Limited Warranty apply only toMachines you originally purchase for your use, and not for resale, from IBM or an IBMauthorized re-seller. The term “Machine” means an IBM machine, its features,conversions, upgrades, ele...

If you transfer a Machine to another user, warranty service is available to that user forthe remainder of the warranty period. You should give your proof of purchase and thisStatement to that user. Warranty Service To obtain warranty service for the Machine, you should contact your re-seller or call...

LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES APPLYAFTER THAT PERIOD. In Canada, warranties include both warranties and conditions. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so theabove limitation may not apply to you. Limitation of Warranty Circu...

Notices References in this publication to IBM products, programs or services do not imply thatIBM intends to make these available in all countries in which IBM operates. Anyreference to an IBM licensed product, program, or service is not intended to state orimply that only IBM's product, program, or...

Windows Microsoft Corp. Energy Star The Environmental Protection Agency (EPA) ENERGY STAR Computers program is apartnership effort with manufacturers of data processing equipment to promote theintroduction of energy-efficient personal computers, monitors, printers, fax machines,and copiers to help r...

this device must accept any interference received, including interference that maycause undesired operation. Canadian Department of Communications compliance statement: This equipmentdoes not exceed Class A limits per radio noise emissions for digital apparatus, set outin the Radio Interference Regu...

Ÿ Connect the equipment into an outlet on a circuit different from that to which thereceiver is connected. Ÿ Consult an IBM authorized dealer or service representative for help. Properly shielded and grounded cables and connectors (Institute of Electrical andElectronic Engineers (IEEE) 1284-1994 com...

The United Kingdom Telecommunications Act 1984: This apparatus is approvedunder the approval No. NS/G/1234/J/100003 for the indirect connections to the publictelecommunications systems in the United Kingdom. Japanese VCCI Class 2 ITE Statement: Safety Notices There are three levels of safety notices...

Safety Precautions Electrical Safety This printer is inspected and listed by recognized national testing laboratories, such asUnderwriters Laboratories, Inc. (UL) in the U.S.A. and Canadian StandardsAssociation (CSA) in Canada. Listing of a product by a national testing laboratoryindicates that the ...

About This Book This book is designed to help you use the Network Printer 24 and 24PS. It describeshow to: Ÿ Use the operator panel to navigate menus and control the printer Ÿ Load and select paper and other print materials Ÿ Clear paper jams Ÿ Change printer supplies Ÿ Install printer options Ÿ Tro...

Related Publications The following books contain information that relates to the printer: Ÿ IBM Network Printer 24 and 24PS: Quick Setup, G544-5375, describes how to setup the printer. Ÿ IBM Network Printer 24 and 24PS: Safety Instructions, G544-5376, contains safetynotices in several languages. Ÿ I...

Chapter 1. About Your Printer This chapter provides a description of the printer features, optional features you canorder, supplies you can order, and how to obtain printer drivers and printer software. Quick Reference Below is a quick reference to common tasks: Task Where Configuring printer networ...

Describing Printer Features and Options This network printer offers a maximum of 24 pages per minute throughput for highvolume printing environments. The printer provides up to 3100 sheets of input capacityand supports various sizes from B5 all the way up to ledger and A3 plus duplex andfinishing op...

Describing Standard Features Standard features of the printer include: Ÿ Heavy duty printing with a maximum print speed up to 24 pages per minute and amaximum monthly usage of 100,000 single-sided pages. Ÿ High performance 66 Mhz processor. Ÿ Resolution of 600 dots per inch (dpi). Ÿ PCL5e support in...

Printer Parts and Locations—Rear and Left View Figure 5. Key Printer Parts and Locations—Rear and Left View Chapter 1. About Your Printer 9

Printer Parts and Locations—Optional 2000-Sheet Finisher Figure 6. Key Printer Parts and Locations-Optional 2000-Sheet Finisher Chapter 1. About Your Printer 11

US 6 Foot Chicago Line Cord Meets City of Chicago, Illinois specifications. Printer Stand Enables you to place the printer on top for easy access. The printer stand is mountedon four wheels and provides a sturdy stand. The printer stand has doors that open forpaper and supplies storage. If you order...

Ordering Optional Features To order optional features, contact your IBM Authorized Dealer or IBM SalesRepresentative. Table 3 (Page 1 of 2). Optional Feature Descriptions and Order Numbers Feature Description FeatureNumber Part Number Duplex Unit Enables printing on both sides ofpaper, which is call...

Ordering Supplies To order supplies, contact your IBM Authorized Dealer or IBM Printing SystemsCompany Supplies. In the United States or Canada, you can contact IBM PrintingSystems Company Supplies by calling toll-free 1-888-IBM-PRINT (1-888-426-7746). In other countries, contact your point of purch...

Describing Resident Fonts Resident fonts, also called internal fonts, are fonts that are stored on the printer. Bystoring these fonts on the printer, the fonts do not need to be downloaded from theoperating system which helps improve print time. There are two types of fonts available:PCL and Adobe P...

– LinePrinter 16.7 pitch, 8.5 point (landscape) PostScript Fonts The optional Adobe PostScript feature or the IBM Network Printer 24PS provides 65PostScript Adobe Type 1 resident fonts. If you are not familiar with these fonts, you canprint a listing of these fonts directly from the printer. See “Pr...

Using Printer Drivers Printer drivers are shipped with this printer to enable users to select many printerfunctions without needing to make changes at the printer operator panel. Selectionsmade by users from the printer drivers always override selections made at the operatorpanel. Network Administra...

Obtaining Printer Drivers Some printer drivers may be made available through the World Wide Web as describedbelow. These printer drivers may not have been available at the time this printer wasshipped or may have been updated since the printer was shipped. To obtain printer drivers, follow these ste...

Using Network Printer Manager Utility Network Printer Manager (NPM) Utility is an easy to use graphical interface in USEnglish for network administrators that can alert you to events, such as a paper jam,out of toner condition, and other information such as number of pages printed. The initial versi...

3. At the IBM Printing Systems Company Home Page, select Printer Drivers/Product Updates. 4. Use the menu selections to find freeware, printer drivers, software fixes, or documentation that you want to obtain. Using Network Printer Resource Utility Network Printer Resource Utility (NPRU) is a utilit...

Ÿ PSF/400 V3.1, V3.2, and V3.6 – OS/400 AFP=Yes, V2.2, V2.3, and V3.0.5 Ÿ PSF for AIX V2.1 Ÿ PSF/2 V2.0 For detailed information, review the appropriate PSF documentation or accessinformation at http://www.can.ibm.com/ibmprinters. Obtaining Adobe Acrobat Portable Data Files This manual is available ...

Chapter 2. Using the Operator Panel This chapter describes how to use the Network Printer 24 and 24PS operator panel.The operator panel location is shown below: The operator panel consists of a message display area, status indicator lights, andoperator keys. Figure 7. IBM Network Printer 24 Operator...

Power Online Menu Continue Page Eject Cancel Print Enter Attention Item Value Shift Network Printer c9pu208 24PS Figure 8. IBM Network Printer 24PS Operator Panel Ÿ For information about indicator lights, see “Understanding the Operator PanelIndicator Lights” on page 29. Ÿ For information about the ...

Understanding the Operator Panel Indicator Lights The indicator lights, which can be on, off, or blinking, are shown in Figure 9. Figure 9. Operator Panel Indicator Lights Indicator Condition Power On—the printer is on. Off—printer is turned off or unplugged from the power outlet. Online On—the prin...

Using the Operator Panel Keys The operator panel keys enable you to configure and operate the printer. They arelocated at the bottom of the operator panel. Use the Online key to take the printer offline or to put it back online. Note: The printer must be offline before you can change menu settings. ...

Example 1 — Printing the Printer Configuration Page 1. Before printing a configuration page, make sure all print jobs are finished. If you need to immediately print a configuration page, then cancel the job that is currentlyprinting. See “Canceling a Print Job” on page 38. 2. Make sure the printer i...

Reading the Printer Configuration Page The printer configuration page, as shown in Figure 10 on page 35, lists the followinginformation: 1. Menus—All of the menu settings currently active for your printer. Note that the list of menus you see is determined by the options you have installed; for examp...

IBM Network Printer 24Configuration Page c9pu241 PAGE COUNT = 3330TONER CTR = 1741FUSER CTR =1741CODE LEVELS CTL 1.04PCL 1.3.1PS 1.06EN 5.16 PRINTER DETAILS PAGE COUNT = 3330TONER CTR = 1741FUSER CTR =1741CODE LEVELS CTL 1.04PCL 1.3.1PS 1.06EN 5.16 1 E F G H TEST MENU MEMCONFIG MENU MACHINE INFO LAN...

Example 2 — Reducing Toner Usage The following example shows how to use less toner if you print jobs that do not requirehigh-quality resolution. 1. Make sure the printer is offline. If the printer is online, press the Online key to take it offline. 2. Press the Menu key until you see CONFIG MENU. 3....

4. Press the Value key until you see QUALITY=ECONO. 5. Press the Enter key. An asterisk appears next to ECONO, indicating that it is now the active value. 6. To restore the printer to READY status, press the Online key. Chapter 2. Using the Operator Panel 37

Performing Other Common Operator Panel Tasks Below are some common tasks performed at the operator panel. Most other tasksperformed at the operator panel are similar to these tasks. Once you become familiarwith any of these tasks, you should be able to complete other tasks at the operatorpanel. Canc...

3. Press the Item key until you see PRINT IPDS FONTS. (This item appears only if you have the optional IPDS SIMM installed on your printer.) 4. Press the Enter key to print the PostScript fonts list. 5. After the page prints, press the Online key to restore the printer to READY status. Adjusting Pri...

Changing the Language Shown on the Display Panel Situation: You want to display operator panel messages and menus in a languageother than English. Action: 1. Press the Online key until you see OFFLINE in the display.2. Press the Shift and Menu keys simultaneously. you see LANGUAGE MENU.3. Press the ...

Understanding Common Messages The message display area is located at the top of the operator panel. The followingtable describes the most common display messages. For a list of all messages, seeAppendix B, “Understanding Printer Messages” on page 215. Message Description/Response READY The printer i...

Chapter 3. Navigating Through the Operator Panel Menus This chapter describes how to navigate through the printer menus. The following tabledescribes the basic function of each menu and lists the page where you can find moreinformation. Notes: 1. Note that several of the menus and menu items listed ...

c9pu196 Power Online Menu Continue Page Eject Cancel Print Enter Attention Item Value Shift Network Printer 24 Figure 11. Operator Panel Menu Map Chapter 3. Navigating Through the Operator Panel Menus 45

Test Menu Use the Test Menu to display basic information about the printer and to perform basictroubleshooting tasks. Notes: 1. To perform the action associated with the menu item you select, press the Enter key. 2. The actual menu items you see depend on what options you have installed. To find out...

Paper Menu Use the Paper Menu to select input trays, output bins, paper sizes, and duplex printingoptions. The following table describes the settings you can change from the PaperMenu. An asterisk (*) next to a value means it is the factory default. Notes: 1. To select a new value, press the Enter k...

Parallel Menu Use the Parallel Menu to define how the printer handles communications over theparallel cable attachment. The following table describes the settings you can changefrom the Parallel Menu. An asterisk (*) next to a value means it is the factory default. Notes: 1. To select a new value, p...

PCL Menu Use the PCL Menu to define the way the printer handles PCL5e jobs. The followingtable describes the settings you can change from the PCL Menu. An asterisk (*) nextto a value means it is the factory default. Notes: 1. To select a new value, press the Enter key when the value is displayed in ...

PS Menu Use the PS Menu to define the way the printer handles PostScript jobs. The followingtable describes the settings you can change from the PS Menu. An asterisk (*) next toa value means it is the factory default. This menu appears only if you have thePostScript SIMM installed. Notes: 1. To sele...

Token Ring Menu Network Administrator's Tip For information about configuring the token-ring attachment, please see IBM Network Printers: Ethernet and Token Ring Configuration Guide, which comes withthe Token-Ring Network Interface Card. Chapter 9, “Setting Printer NetworkAddresses” on page 201 desc...

Ethernet Menu Network Administrator's Tip For information about configuring the Etherent attachment, please see IBM Network Printers: Ethernet and Token Ring Configuration Guide, which comes with theEthernet Network Interface Card. Chapter 9, “Setting Printer Network Addresses”on page 201 describes ...

Coax SCS Menu Use the Coax SCS Menu to define how the printer handles SCS communications overthe coax attachment. The following table describes the settings you can change fromthe Coax SCS Menu. An asterisk (*) next to a value means it is the factory default.This menu appears only if you have the co...

Twinax SCS Menu Use the Twinax SCS Menu to define how the printer handles SCS data over the twinaxattachment. The following table describes the settings you can change from the TwinaxSCS Menu. An asterisk (*) next to a value means it is the factory default. This menuappears only if you have the twin...

Coax Setup Menu Use the Coax Setup Menu to configure the coax attachment. The following tabledescribes the settings you can change from the Coax Setup Menu. An asterisk (*) nextto a value means it is the factory default. This menu appears only if you have the coaxattachment installed. Notes: 1. To s...

Twinax Setup Menu Use the Twinax Setup Menu to configure the twinax attachment. The following tabledescribes the settings you can change from the Twinax Setup Menu. This menuappears only if you have the twinax attachment installed. An asterisk (*) next to avalue means it is the factory default. Note...

IPDS Menu The following table describes the settings you can change from the IPDS Menu. Anasterisk (*) next to a value means it is the factory default. This menu appears only ifyou have the IPDS SIMM installed. Notes: 1. To select a new value, press the Enter key when the value is displayed in the m...

Machine Information Menu Use the Machine Info Menu to display information about printer supply usage. Thefollowing table describes the functions you can perform from the Machine Info Menu. Note: If you are unfamiliar with using the operator panel to work with menus, pleaseread “Using the Operator Pa...

Language Menu Use the Language Menu to select the language that the printer uses to displaymessages and menus on the operator panel. English is the factory default. Notes: 1. To select a language, press the Enter key when the language value is displayed in the message display area. An asterisk (*) a...

Chapter 4. Loading Paper and Envelopes This chapter describes how to: Ÿ Select print media Ÿ Load paper into the following: – Paper trays 1 and 2– 2000-sheet input drawer - paper tray 3 (if installed) – Auxiliary tray – Envelope feeder (if installed) Ÿ Use the PAPER MENU to specify default trays, an...

Selecting Paper from Printer Drivers and Datastreams The printer determines the paper size in each paper tray by using a feature calledautosensing. When you submit a print job, the printer driver or datastream, such as PostScript,specifies a paper size. The printer, using autosensing, selects the pa...

Storing Paper Here are some tips for storing paper (includes envelopes, transparencies, and othermedia): Ÿ Store unused paper in its wrapping to protect paper from humidity. Ÿ Store paper in a cabinet; avoid storing paper directly on the floor as there is morehumidity nearer the floor. Ÿ Store paper...

Loading Paper This section describes how to load paper and envelopes into: Ÿ Paper Trays 1 and 2 Ÿ 2000-sheet paper input drawer - Paper Tray 3 (if installed) Ÿ Auxiliary tray Ÿ Envelope feeder (if installed) Loading Letterhead and Prepunched Paper Your printer can print on both prepunched and prepr...

7. Place labels, supplied with printer, on the paper size indicator. 8. Insert the paper size indicator in the slot located in the front of the paper tray. Make sure the label matches the paper in the paper tray. Chapter 4. Loading Paper and Envelopes 91

Loading Paper into 2000-Sheet Input Drawer - Tray 3 The 2000-sheet input drawer can hold up to 2000 sheets of paper. (See Figure 2 onpage 4 for location.) Follow these steps: Note: Instructions for loading paper are also provided on the paper drawer for yourconvenience. 1. Grasp the handle, pull the...

9. Move the left paper guide to the desired paper size location. The top and bottom slots are labeled with paper sizes. For instance, if you want to load legal sizepaper, set the left paper guide in the top and bottom slots labeled LGL 10. Make sure the left paper guide is set into the same slots on...

Important Do not open or close the drawer while the printer is printing a job. This can causevibrations which may affect print quality. Also, when you use smaller size paper, such as letter, there will be empty spacewithin the drawer. Do not use the drawer to store paper or other items in the emptys...

6. Adjust the paper guides (1) to fit the paper. Correct paper positions are labeled on the tray. For instance, if you are loading letter size transparencies, set the paperguides to the position labeled LTR. Load paper (2) as shown below: 7. Make sure paper does not exceed the paper marks that are l...

Follow these steps: 1. Lift the envelope pressure plate (1) all the way up. 2. Gently pull out the envelope feeder extension tray (2) until it latches into place. Note: Even though the envelope feeder extension tray is used to support largersize envelopes, you will still want to make sure the tray i...

1. From the print driver, specify how you want your print job stapled. 2. Review the following illustration to determine where you want your print job stapled. For instance, if you are printing a landscape document, you can have yourdocument stapled in the top right corner or stapled in the top cent...

Chapter 5. Clearing Paper Jams This chapter describes how to clear paper jams from different parts of the printer.When the printer detects a jam, it displays a message. However, when paper getsjammed in one area of the paper path, the paper is often jammed in other areas.Therefore it is a good idea ...

Where the paper curves upward, paper jams may occur. If there is a paper jam, theprinter displays an error message. The error message indicates which cover to open.The following are covers you open to remove paper jams: 1. Top cover Open to remove paper jams from the fuser area and paper jams that y...

Locating Paper Jams The following is a list of paper jam error messages. Use this list to determine wherepaper jams have occured and what task to perform to clear the paper jam: Message Number Task 08 A staple is jammed in the stapler unit. Go to “ClearingStaple Jams” on page 136. 20 Paper has jamme...

36.1, 36.2, 36.3, and 36.4 Paper has jammed within the 2000-sheet finisher nearthe paper reversing area. Go to “Removing Paper Jamsfrom the Reversing Area” on page 133. 37.1, 37.2, 37.3, and 37.4 Paper has jammed as paper was being stacked in theoutput bins. Go to “Removing Paper Jams from thePaper ...

4. If paper is still jammed in the fuser area, press down the green tab (as shown in the illustration) to open the door and pull the paper straight out. Release the greentab to close the door. 5. Make sure there is no debris or paper left in the fuser area. 6. Close the left printer cover. 7. Plug i...

Removing Paper Jams from Paper Trays 1 and 2 Follow these steps: 1. If the 2000-sheet input drawer (Tray 3) is installed, lower the paper pick up cover (1). 2. Open the right cover (2). (To locate the right cover, see Figure 4 on page 7). 3. If paper jam is from Tray 1, pull the green lever down to ...

Removing Paper Jams from 2000-Sheet Input Drawer - Tray 3 Follow these steps: 1. If the 2000-sheet input drawer (Tray 3) is installed, lower the paper pick up cover. (To locate the pick up cover, see Figure 4 on page 7). 2. Remove paper from the paper pick up cover by lifting the metal frame (metal ...

4. If you do not find a paper jam in the above steps, check the 2000-sheet input drawer (Paper Tray 3) to make sure there is no wrinkled or unusable paper in thetray. Removing Paper Jams from the Auxiliary Tray Follow these steps: 1. Try to remove paper from the auxiliary tray by pulling the paper t...

3. Push in the envelope pressure plate (1) and lower the envelope press plate (2). 4. Remove the envelope feeder by slightly raising the end of the feeder (1) and pull the envelope feeder out towards you (2). 5. Remove jammed envelope(s). If an envelope is torn, make sure no paper is left in the env...

7. Turn printer power on. Setting Fuser Envelope Levers If envelopes are jamming in the fuser or near the fuser, the envelopes may be too thickto pass through the fuser. You can set the fuser envelope levers to accommodatethicker envelopes by performing these steps: 1. Turn printer power off. CAUTIO...

3. Locate the fuser and the two fuser envelope levers (1), which are shown in the down position. 4. Lift the envelope levers up (2). c9pu235 2 1 5. Close the left printer cover. 6. Turn printer power on. Note: Usually, you should leave the fuser envelope levers in the down position.Placing the fuser...

5. Press the green tab (1) down to unlock the duplex unit. 6. Using both hands, pull the duplex unit out until the green plate (2) can be placed in a vertical position. The green plate must be placed in a vertical position to accesspaper jams. 7. Lift up the green plate (1) and gently pull the paper...

8. If the paper jam is inside the duplex unit, gently pull the paper straight up to remove the paper. 9. After removing the paper, push the duplex unit back into place and close the left printer cover. 10. Plug in the power cord. 11. Connect power cord to power source. 12. Turn printer power on. Rem...

Removing Paper Jams from the Face-Down Tray Follow these steps: 1. Try to remove jammed paper from the face-down tray by pulling the jammed paper towards you. Most paper jams can be removed this way. 2. If the paper cannot be removed easily from the face-down tray, you will need to remove the paper ...

c9pu164 4. Remove jammed paper. (If paper is difficult to remove, go to “Removing Paper Jams from the Transfer Area.”) c9pu165 5. Plug power cables to both 2000-sheet finisher and printer. 6. Turn power on for both 2000-sheet finisher and printer. Removing Paper Jams from the Transfer Area 1. Turn p...

c9pu164 4. Open the lower paper access cover. c9pu166 5. Remove jammed paper. c9pu167 6. Plug power cables to both 2000-sheet finisher and printer. 7. Turn power on for both 2000-sheet finisher and printer. Removing Paper Jams from the Reversing Area 1. Turn power off to both 2000-sheet finisher and...

7. If paper is jammed by the face-down tray, lift the paper guide (1), and remove the paper (2). Lower the paper guide back into place. c9pu170 2 1 2 8. Plug power cables to both 2000-sheet finisher and printer. 9. Turn power on for both 2000-sheet finisher and printer. Removing Paper Jams from the ...

c9pu211 Clearing Staple Jams 1. Turn power off to both 2000-sheet finisher and printer. 2. Unplug power cables from both 2000-sheet finisher and printer. 3. Open the stapler cover. (See Figure 3 on page 5 to locate the stapler cover.) 4. Inside the stapler cover are instructions for removing staple ...

6. Hold down the green lever (1) and lift the staple jam release plate (2). If the green lever is not held down, the staple jam release cover cannot be lifted up. c9pu174 1 2 7. Using a pointed object, remove the jammed staple(s). Do not try to remove jammed staples with your fingers, use a pointed ...

Chapter 6. Maintaining the Printer This chapter describes how to: Ÿ Change the toner cartridge Ÿ Clean the printer. Note: Routine care and maintenance of the printer is the customer's responsibility. Ordering and Replacing Supplies It is the customer's responsibility to order supplies for the Networ...

Changing the Toner Cartridge A toner cartridge can print approximately 15,000 pages of letter-size paper, containingtext or graphics that cover 5% of the page. The TonerMiser feature, which is ECONOsetting in CONFIG menu, can provide double the page yield, depending upon the typeof printing. The pag...

3. Remove the green cleaning brush (1) from the printer. (The green cleaning brush is located underneath the top cover.) 4. Slide the brush back and forth a few times to clean the anti-static teeth. (The anti-static teeth are located near the green handle labeled 2.) Avoid touching thetransfer charg...

4. Use a soft, clean cloth, to wipe off any toner residue and paper dust from the area shown below: 5. Close the top cover and plug the power cord back into the power outlet. 6. Plug in power cord and turn on the printer. Cleaning the Registration Roller Area When you replace a toner cartridge, you ...

Replacing a Staple Cartridge The staple cartridge is ordered in packages of three cartridges with each cartridgeholding 2000 staples. Follow these steps: 1. Turn printer and 2000-sheet finisher power off. 2. Unplug the printer and the 2000-sheet finisher power cords. 3. Open the stapler cover (1) to...

c9pu177 5. Remove the staple retainer, which holds the staples in place during shipment, from the new staple cartridge. c9pu293 6. Load a new staple cartridge and push the stapler unit back to the original position. c9pu178 7. Press the test button using a pointed object to place the staples in the ...

c9pu179 8. Close the stapler cover. 9. Plug the power cords back into the printer and 2000-sheet finisher and turn printer and 2000-sheet finisher power back on. Performing a Stapler Test After you replace a staple cartridge, you should perform a stapler test from theOperator Panel. Follow these ste...

Chapter 7. Installing Printer Options This chapter describes how to install the paper stop and face-up tray and the followingoptions: Ÿ The DRAM and FLASH SIMMs and hard drive options (see page 154) Ÿ The network interface card(s) (see page 166) Ÿ The envelope feeder (see page 168) Ÿ The duplex opti...

Handling Static Sensitive Devices When you handle options such as the hard drive, and other computer components, takethese precautions: Ÿ Limit your movement. Movement can cause static electricity to build up aroundyou. Ÿ Always handle components carefully. Handle adapters and memory-module kits byt...

Installing the Paper Stopper Follow these steps: 1. The paper stopper should already be installed. You need to adjust the paper stopper to match the paper you are printing. 2. Lift up the paper stop (1). 3. Pull the paper stop (2) back and set at the indicator that matches the paper you are printing...

Installing the Face-Up Tray Follow these steps: 1. Unpack the face-up tray. 2. Attach the left (1) and right (2) tray clips to the printer. 152 User's Guide

Locating Options on the Printer Controller Card The following illustration shows the locations of the options you can install on the printercontroller card. Use this illustration as a guide for locating and installing options, suchas the hard drive. (To locate where the printer controller card on th...

Installing SIMM and Hard Drive Options Here are the locations on the printer controller card where the SIMMs and Hard Driveoptions are installed: Figure 16. Controller Card Locations for SIMMs and Hard Drive Options 1. Two NIC slots and one option controller card slot.2. Flash and data stream SIMMs ...

– Intelligent Printer Data Stream (IPDS) Installing a SIMM Important Follow the instructions for handling static-sensitive devices described on page 150. Use the following procedure to install a SIMM: 1. Turn printer power off and unplug power cord. CAUTION:Failure to turn off the printer before wor...

are labeled FLASH. The position of the SIMM within the group of socketsdoes not matter. 6. Align the SIMM with the socket. 7. Insert the SIMM at a 45 degree angle and move it into position in the socket. 8. Using your thumbs, press with even pressure on both ends of the SIMM until the SIMM is firmly...

16. Connect the other end of the power cord to a grounded AC outlet. 17. Switch the printer power on. 18. After the printer warms up, the READY message displays on the operator panel. Note: If the message display area shows solid rectangles, reseat the SIMM andmake sure the SIMM is in the correct sl...

Installing a Hard Drive Important Follow the instructions for handling static-sensitive devices described on page 150. Use the following procedure to install a hard drive: 1. Power off the printer. CAUTION:Failure to turn off the printer before working with its internal components canresult in elect...

9. Push the hard drive firmly into the card and slide the hard drive slightly down and toward the connector (1). The pins (2) on the hard drive should be firmly seated inthe connector (1). 10. If you are also installing memory or data stream SIMMs, go to step 5 on page 155. 11. Insert the controller...

Installing the Options Controller Card Important Follow the instructions for handling static-sensitive devices described on page 150. Use the following procedure to install the options controller card: 1. Turn printer power off and unplug printer power cable. CAUTION:Failure to turn off the printer ...

c9pu050 2 3 1 9. Place the controller board back into the printer. FLASH DRAM 2 1 c9pu320 10. At the back of the printer, tighten the screws that fasten the controller board. 11. Connect the cables to the controller board. 12. Connect the power cord to the back of the printer. 13. Connect the other ...

Installing the Network Interface Card The printer attaches to networks and other system configurations through these optionalcards: Ÿ IBM Network Card for Ethernet (10BaseT/10Base2) Ÿ IBM Network Card for Token Ring Ÿ IBM Twinax SCS Interface Card Ÿ IBM Coax SCS Interface Card If you have purchased ...

Network Administrator Tip Once the card is installed, you will need to configure the printer and itscomputing environment. To do so, review the documentation that arrived withthe cards. Installing the Envelope Feeder The optional envelope feeder enables you to stack up to 100 envelopes in the feeder...

5. Align the envelope feeder with the printer as shown below: 6. Align the tabs (1) on the envelope feeder with the printer slots (2) by positioning the envelope feeder at a slight angle. Once the envelope feeder is in position,gently slide the envelope feeder into the printer until you hear a click...

8. Plug in printer power cord and turn printer power on. 9. After the printer warms up, the READY message displays on the operator panel. Note: If message display area shows solid rectangles, remove the envelopefeeder and install again. Important To confirm that you have correctly installed an optio...

4. Align the duplex unit with the printer as shown below. 5. With both hands, grasp the outer edges of the duplex and insert the duplex unit into the printer. 6. Push the duplex unit into place. 172 User's Guide

7. Close the left printer cover. 8. Plug in the printer power cable and turn printer power on. 9. After the printer warms up, the READY message displays on the operator panel. Important To confirm that you have correctly installed the duplex unit, print a configurationpage. The report will list the ...

Installing the 2000-Sheet Input Drawer (Tray 3) Option The 2000-sheet input drawer enables you to increase paper capacity of the printer. Figure 18. 2000-Sheet Input Drawer Follow these steps to install the 2000-sheet input drawer: 1. Turn printer power off and unplug power cord. 2. Unpack the 2000-...

Installing the 2000-Sheet Finisher Option In the following steps, you will remove the 2000-sheet finisher from packing materialand attach the 2000-sheet finisher to the printer. After removing the accessory box,check that you have the following items as shown below. (For an illustration showingkey p...

Unpacking the 2000-Sheet Finisher CAUTION:Failure to turn off the printer before working with its internal components canresult in electric shock. 1. Make sure printer power cord is unplugged and the printer power is off. 2. Remove the shipping package from 2000-sheet finisher. 3. Lift the accessory...

Attaching Output Trays Follow these steps: 1. Attach tray as shown and insert the two tabs on the tray into the slots on the 2000-sheet finisher. (Tray should snap into place.) c9pu152 2. Lower the tray until the tray stops. c9pu153 3. Attach the screws as shown and tighten the screws with your fing...

Important Make sure the printer and 2000-sheet finisher are on level surfaces and that neitherthe printer nor 2000-sheet finisher are at different levels from each other. This helpsprevent paper jams and paper skewing. 1. Place the printer and 2000-sheet finisher approximately one meter (three feet)...

c9pu296 4. Align and then insert the guide rail into the adapter on the 2000-sheet finisher. c9pu158 5. Align the 2000-sheet finisher with the printer and slide the 2000-sheet finisher until the guide rail latches into place on the printer. c9pu199 188 User's Guide

Connecting I/O and Power Cables 1. The 2000-sheet finisher has two I/O connections: an upper 15-hole and lower 14-hole port. The 15-hole port is used to connect the 2000-sheet finisher to theprinter. The 14-hole port is used to connect the I/O cable to 2000-sheet finisher. 2. The I/O cable has two c...

c9pu298 5. Connect the power cords to printer and 2000-sheet finisher and power source. Note: A power cord is not supplied with 2000-sheet finisher. 6. After the printer warms up, the READY message displays on the operator panel. Note: If message display area shows solid rectangles, make sure the I/...

c9pu179 6. Close the stapler cover. 7. Plug the power cords back into the printer and 2000-sheet finisher. 8. Turn printer and 2000-sheet finisher power back on. Installing the Printer Stand The printer stand supports the printer and provides an area for paper and suppliesstorage. Follow these steps...

5. Plug power cord in and turn printer power back on. Chapter 7. Installing Printer Options 195

Chapter 8. Managing Printer Memory There are two methods for storing print information, such as fonts, on the printer: harddrive and printer memory. Downloading and Managing Fonts A key use for printer memory and hard drive is storing fonts. Fonts are downloaded(and removed) to printer memory and ha...

Estimating Memory Requirements Memory requirements depend upon many factors which include type of print jobs (suchas a spreadsheet that requires more memory than a simple memo), paper size (largerpaper sizes require more memory), and type of printing (duplex requires more memorythan simplex). Here a...

Using Memory Reduction Technology with Page Protection The printer includes a memory management feature called Memory ReductionTechnology with Page Protection. Memory Reduction Technology uses the Page Protection function, which you set fromthe operator panel as PAGEPROT, to help manage printer memo...

Chapter 9. Setting Printer Network Addresses Network Administrator Tip Setting the printer's network address should be performed by a networkadministrator or someone familiar with network addresses. Before setting theprinter's network address, review “Defining Network Configuration Tasks” for a list...

Network Administrator Tip If you installed a Token Ring card, please note that anytime you turn the printer off,wait at least two or three seconds before turning the printer back on. A quick off-onmay cause the Token Ring card to start beaconing, which is a condition where asignal is displayed on a ...

Setting IP, Subnet Mask, and Gateway Addresses This section describes how to set the IP, subnet mask, or gateway address. To changethe MAC address, refer to “Setting the Locally Administered MAC Address (LAA)” onpage 204. To set an IP, subnet mask, or gateway address for the printer, perform these s...

Setting the Locally Administered MAC Address (LAA) Network Administrator Tip Each printer comes with a unique, pre-assigned MAC address printed on the NICfaceplate and set the factory. The following procedure allows you to use locallyadministered addresses (LAA) instead of the factory value. Resetti...

Appendix A. Troubleshooting Problems This section provides simple methods for detecting and solving some of the problemsthat most frequently occur in printing environments. If your printer does not print yourjob, follow these steps: 1. Turn the printer off and leave it off for approximately 20 secon...

Troubleshooting Problems: Symptoms and Actions Use the following table to locate a symptom, such as paper jams repeatedly in printer,and then perform the suggested action to solve the problem. Table 8 (Page 1 of 7). Troubleshooting Problems: Symptoms and Actions Symptom Action A message appears in t...

Appendix B. Understanding Printer Messages This chapter lists printer messages that are displayed on the operator panel. Themessages are grouped into these types: Type Description Status Messages that describe a condition, such as Ready, generally do notrequire action on your part. See “Status Messa...

Status Messages COLD RESET A4 Meaning: The printer is powering up and resetting its defaults from a coldstart. A4 size paper has been selected as the default paper size. Thisenables you to print a configuration page after the Cold Reset. Action: None required; however, you need to restore any unique...

Error Messages The following error messages require operator intervention; they are listed numerically. 02 TONER LOW Meaning: The toner in the printer cartridge is low. Action: Check the next several pages of printed output. If the print quality isacceptable, press the Continue key to clear the mess...

Action: Open the (cover) and remove the paper jam. Usually, you will open the left cover to remove this paper jam. Also, for the printer to recognize that thepaper jam has been cleared, you may find it necessary to open and close the topcover. For more information, see “Locating Paper Jams” on page ...

47 attachment OPTION ERROR Meaning: The indicated network interface card ( attachment) is not communicating with the printer. Action: Reseat the network interface card. 230 User's Guide

Service Messages The following error messages require service intervention; they are listed numerically. 50.1 ERROR FUSER CALL FOR SERVICE Meaning: Fuser temperature is low. Action: Call for service. 50.2 ERROR FUSER CALL FOR SERVICE Meaning: Fuser warm-up timeout. Action: Call for service. 50.3 ERR...

Appendix C. Solving Print Quality Problems Print Is Too Light Possible Causes Actions You Should Take Print Sample Print quality is set toECONO. Change print quality to NORMAL.See “Configuration (Config) Menu” onpage 51. Density is set too low Change density value to highersetting. See “Configuratio...

Repetitive Marks on the Print Possible Causes Actions You Should Take Print Sample The paper path is dirty Print several blank sheets of paper toclear out the dirt The toner cartridge isdamaged Replace the toner cartridge with anew one Random Deletions or Light Areas on the Print Possible Causes Act...

Entire Print is Black Possible Causes Actions You Should Take Print Sample The toner cartridge isdamaged Replace the toner cartridge with anew one The printer power supplyhas failed Call for service Entire Print Is Blank Possible Causes Actions You Should Take Print Sample The toner cartridge seal i...

White Spots Within Black Image Area Possible Causes Actions You Should Take Print Sample Paper does not meetspecification Use recommended paper The toner cartridge isdamaged Replace the toner cartridge with anew one Printed Image Rubs Off or Smears Possible Causes Actions You Should Take Print Sampl...

The Print Is Damaged Possible Causes Actions You Should Take Print Sample Paper does not meetspecification Use recommended paper There is excessivemoisture in the paper Load fresh, dry paper Damaged paper has beenloaded in the paper tray Load fresh, dry paper The Printed Image Is Blurred Possible Ca...

Appendix D. Installing the Usage Kit If the page count on your printer has reached an increment of 350,000 pages, 700,00pages, or more, you may need to install a usage kit. The 350,000 page increment isonly a guideline; the usable life of the usage kit depends upon the type of paper andthe types of ...

2. Fuser assembly 3. Transfer charging roller 4. Pick-up and feed and separation rollers You will also need access to the following tools: Ÿ Flat-bladed screwdriver Ÿ Flashlight. Changing the Auxiliary Feed Pick-up Roller and Separation Pad Follow these steps: CAUTION:Failure to turn off the printer...

c9pu218 1 2 4. Locate the auxiliary feed roller and the separation pad. c9pu219 5. Pinch the roller tabs (1) and slide out the auxiliary feed pick-up roller (2). Appendix D. Installing the Usage Kit 243

c9pu220 2 1 6. Insert a flat-bladed screwdriver (1) in the slot (2) and gently pry off the separation pad (3). c9pu221 2 3 1 7. Insert the tabs (1) of the new separation pad into the lifting plate holes (2). Make sure the metal strip (3) on the new separation pad faces out. 244 User's Guide

c9pu224 1 10. Replace the inside cover (1), if present, and close the auxiliary door (2). c9pu225 2 1 Changing the Fuser Assembly 1. Unpack the fuser assembly. 246 User's Guide

c9pu226 2. Open the left cover. c9pu227 3. Remove the duplex unit, if present. Follow the removal instructions on the front of the duplex unit. c9pu228 CAUTION:High temperature. Allow parts in this area to cool for at least 30 minutesbefore you handle them. 4. Turn the two blue lock levers (1) of th...

c9pu242 1 1 10. Replace the duplex unit, if removed. c9pu244 11. Close the left cover. Changing the Transfer Charging Roller Assembly 1. Open the top cover. c9pu246 2. Remove the toner cartridge. 250 User's Guide

c9pu247 3. Protect the toner cartridge from exposure to any source of light. c9pu248 4. Locate the transfer charging roller assembly (1). c9pu249 1 Appendix D. Installing the Usage Kit 251

5. Hold the blue gear (1) with your left hand and the edge of the shield (2) with your right hand. c9pu250 2 1 6. With your left hand, lift up the blue gear (1) from its clip (2). Hold the blue gear two or three inches above the clip. c9pu251 2 1 7. Using both hands, slide the transfer charging roll...

c9pu254 2 1 Attention Do not touch the dark part of the new transfer charging roller as oil fromyour fingers can cause poor print quality. c9pu255 10. Unpack the new transfer charging roller. c9pu256 254 User's Guide

11. Carefully replace the new transfer charging roller into the shield clips (1). Make sure the metal part (2) of the shield is at the opposite end of the blue gear (3). c9pu257 2 3 1 12. Pick up the new transfer charging roller assembly from the blue gear (1) with your left hand and the edge of the...

c9pu259 2 1 14. With your left hand, gently push the blue gear into its slot. c9pu260 15. Gently close the shield until the three latches (1) completely snap into place. 256 User's Guide

c9pu261 1 16. Replace the toner cartridge and close the top cover. c9pu262 Appendix D. Installing the Usage Kit 257

c9pu263 Changing the Pick-up and Feed and Separation Rollers 1. Unpack the pick-up (1) and feed and separation rollers (2). (You should have two pick-up rollers and four feed and separation rollers.) c9pu264 2 1 2. Open tray 1 (1) until it stops and remove paper. 258 User's Guide

c9pu270 1 CAUTION:Pinch hazards and sharp edges are in this area. Be careful. 6. Insert your finger into the hub and press the lock tab (1) of the top pick-up roller (2) and remove the roller from the printer. Appendix D. Installing the Usage Kit 261

c9pu273 2 1 9. Raise the lever (1) and slide the new pick-up roller (2) onto the bottom shaft (3). c9pu274 2 3 1 10. Pinch the lock tab (1) of the top feed and separation roller (2) and remove the roller from the printer. Appendix D. Installing the Usage Kit 263

c9pu283 2 1 21. Slightly lift paper tray 1 up (1) as you gently slide it into the printer (2). Repeat these steps for paper tray 2. c9pu284 2 1 22. Add paper to trays 1 and 2. 270 User's Guide

Appendix E. Answering Your Questions ? How can I order supplies? You can order supplies from your authorized IBM dealer or by calling IBM PrintingSystems Company at 1-888-IBM-PRINT. See “Ordering Supplies” on page 19 for information on ordering supplies. ? How can I obtain support? During warranty p...

From the operator panel, under CONFIG, select PWRSAV, then select amount oftime the printer is inactive before the printer goes into a power-savings (sleep)mode. See “Configuration (Config) Menu” on page 51 for detailed instructions. ? I want to set my network address for the printer. How do I do th...

Appendix F. Specifications This chapter describes printer specifications. Printer Specifications Printing system Electrophotography Exposure system Semiconductor laser beam scanning Resolution 600 dpi Warm-up time Within 70 seconds after power on at 68 degrees F (20° C) Low voltage 100–120 Volts, 50...

Toner Cartridge Specifications Temperature for Storage 0° to 40° Humidity for storage 15 to 85% Note: The shipping and storage humidity can be between 5 to 15% or 85to 95% for a maximum of 48 hours only. Cartridge life 15,000 images at 5% coverage on Letter-size paper. 276 User's Guide

Glossary The following terms are defined as they are used in thismanual. documentation. If you do not find the term youneed, refer to the index or to the IBM Dictionary of Computing, ZC20-1699 (Also available fromMcGraw-Hill, ISBN 0-07-031489-6 or ISBN0-07-03189-6) or the IBM Dictionary of Printing,...

Index Numerics 2000-sheet finisher paper path 113 2000-sheet finisher, input cover 12 2000-sheet finisher, lower paper access cover 12 2000-sheet finisher, stapler 12 2000-sheet finisher, top cover 12 2000-sheet finisher, upper paper access cover 12 2000-sheet input drawer, installing 174 4324 machi...

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