HP ENVY 5660 - Manual

Back view Figure 2-2 Rear view of HP ENVY 5660 e-All-in-One series Feature Description 1 Power connection. Use only the power cord supplied by HP. 2 Power light. The green light indicates the power cord is installed correctly. 3 Rear USB port 4 Chapter 2 Get started ENWW

Control panel and status lights Overview of buttons and lights The following diagram and related table provides a quick reference to the printer control panel features. Label Name and Description 1 Wireless light: Indicates the status of the printer wireless connection. ● Solid blue light indicates ...

Control panel display icons Icon Purpose Copy: Opens the Copy menu where you can select a copy type or change the copy settings. Scan: Opens the Scan menu where you can select a destination for your scan. HP Printables: Provides a quick and easy way to access and print information from the web, such...

Paper basics The printer is designed to work well with most types of office paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at www.hp.com for more information about HP paper. HP recommends plain pap...

Load media Select a paper size to continue. To load small-size paper 1. Pull out the photo tray. If you do not see the photo tray, remove the output tray from the printer. 2. Load paper. ● Insert a stack of photo paper into the photo tray print side down. ● Slide the photo paper forward until it sto...

Load original To load original on the scanner glass 1. Lift the scanner lid. 2. Load the original print side down on the right front corner of the glass. 3. Close the scanner lid. ENWW Load original 15

Sleep mode ● Power usage is reduced while in the Sleep mode. ● After initial setup of printer, the printer will enter the Sleep mode after five minutes of inactivity. ● The time to the Sleep mode can be changed from the control panel. To set the Sleep mode time 1. From the Home screen, touch (Setup)...

Accessibility The printer provides a number of features that make it accessible for people with disabilities. Visual The HP software provided with the printer is accessible for users with visual impairments or low vision by using your operating system's accessibility options and features. The softwa...

3 Print Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, or use special features. This section contains the following topics: ● Print photos ● Print documents ● Print ...

Print photos Make sure photo paper is loaded into the photo tray. To print photos from a memory device 1. Insert a memory device into the slot. 2. On the printer display, select a photo that you want to print and touch Continue. 3. Specify the number of photos to print. 4. Touch (Edit) to change bri...

Print documents Make sure paper is loaded into the paper tray. To print a document 1. From your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Opt...

Print with AirPrint Printing using Apple’s AirPrint is supported for iOS 4.2 and Mac OS X 10.7 or later. Use AirPrint to print wirelessly to the printer from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or later) in the following mobile applications: ● Mail ● Photos ● Sa...

Print using the maximum dpi Use maximum dots per inch (dpi) mode to print high-quality, sharp images on photo paper. Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space. To print in maximum dpi mode 1. From your software, select Print. 2. ...

Tips for print success Use the following tips to print successfully. Tips for printing from a computer For more information on printing documents, photos, or envelopes from a computer, use the following links to operating-system specific instructions. ● Learn how to print photos saved on your comput...

4 Use Web Services ● What are Web Services? ● Set up Web Services ● Print with HP ePrint ● Use HP Printables ● Use the HP Connected website ● Remove Web Services ● Tips for using Web Services ENWW 29

What are Web Services? ePrint ● ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from any location. It's as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer. No special drivers or ...

Set up Web Services Before you set up Web Services, make sure your printer is connected to the Internet using wireless connection. To set up Web Services, use one of the following methods. To set up Web Services using the printer control panel 1. From the printer control panel display, touch Setup. ...

Print with HP ePrint HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anywhere you can send an email. Just send your documents and photos to the email address assigned to your printer when you enable Web Services. No additional drivers or software are ne...

Use HP Printables Print pages from the web, without using a computer, by setting up HP Printables, a free service from HP. You can print coloring pages, calendars, puzzles, recipes, maps, and more, depending on the apps available in your country/region. Go to the HP Connected website for more inform...

Use the HP Connected website Use HP’s free HP Connected website to set up increased security for HP ePrint, and specify the email addresses that are allowed to send email to your printer. You can also get product updates, more apps, and other free services. Go to the HP Connected website for more in...

Remove Web Services To remove Web Services 1. From the printer control panel display, touch (ePrint), and then touch (Web Services Settings). 2. Touch Remove Web Services. ENWW Remove Web Services 37

Tips for using Web Services Use the following tips to print apps and use HP ePrint. Tips for printing apps and using HP ePrint ● Learn how to share your photos online and order prints. Click here to go online for more information . ● Learn about apps for printing recipes, coupons, and other content ...

5 Copy and scan ● Copy documents ● Scan ● Tips for copy and scan success ENWW 39

Scan You can scan documents, photos, and other paper types, and send them to a variety of destinations, such as a computer or an email recipient. When scanning documents with the HP printer software, you can scan to a format that can be searched and edited. NOTE: Some scan functions are only availab...

4. Choose the type of scan shortcut you want. 5. Touch Start Scan. To scan an original from HP printer software (Windows) 1. Load the original print side down on the right front corner of the scanner glass. 2. Click the Print & Scan tab. 3. In the Scan area, click Scan a Document or Photo. 4. Se...

Scan to Email The Scan-to-Email App is an application that allows you to quickly scan and email photos or documents to the specified recipients directly from your HP e-All-in-One printer. You can set up your email addresses, log in to your accounts with the given PIN codes, and then scan and email y...

5. Select your scan type by touching Photo or Document. 6. For photos, select the can settings, and touch Continue. For documents, continue with the next step. 7. To add or remove recipients, touch Modify Recipient(s), and when finished touch Done. 8. Verify the email information and touch Continue....

Tips for copy and scan success Use the following tips to copy and scan successfully: ● Learn how to scan to email from the printer display. Click here to go online for more information . ● Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as part o...

6 Work with cartridges ● Check the estimated ink levels ● Replace the cartridges ● Order ink supplies ● Use single-cartridge mode ● Cartridge warranty information ● Anonymous usage information storage ● Tips for working with cartridges ENWW 47

Check the estimated ink levels To check the estimated ink levels from the printer control panel ▲ From the Home screen, touch the (Ink icon) to display the estimated ink levels. To check the ink levels from the printer software (Windows) 1. Open the HP printer software. 2. In the printer software, c...

Replace the cartridges To replace the cartridges 1. Check that power is on. 2. Remove the old cartridge. a. Open the access door. b. Remove the cartridge from the slot. 3. Insert a new cartridge. a. Remove the cartridge from packaging. b. Remove plastic tape using the pull tab. ENWW Replace the cart...

Order ink supplies Before ordering cartridges, locate the correct cartridge number. Locate the cartridge number on the printer ▲ The cartridge number is located inside the cartridge access door. Locate the cartridge number in the printer software 1. Depending on your operating system, do one of the ...

Use single-cartridge mode Use the single-cartridge mode to operate the HP ENVY 5660 series with only one ink cartridge. The single-cartridge mode is initiated when an ink cartridge is removed from the ink cartridge carriage. During single-cartridge mode, the printer can copy documents, copy photos, ...

Cartridge warranty information The HP cartridge warranty is applicable when the cartridge is used in its designated HP printing device. This warranty does not cover HP ink cartridges that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the cartr...

Anonymous usage information storage The HP cartridges used with this printer contain a memory chip that assists in the operation of the printer. In addition, this memory chip stores a limited set of anonymous information about the usage of the printer, which might include the following: the number o...

Tips for working with cartridges Use the following tips to work with cartridges: ● To protect the cartridges from drying out, always turn the printer off using the On button, and wait until the On button light goes out. ● Do not open or untape cartridges until you are ready to install them. Leaving ...

7 Connect Your Printer Additional advanced settings are available from the printer's home page (embedded web server or EWS). For more information, see Open the embedded Web server on page 64 . This section contains the following topics: ● Set up the printer for wireless communication ● Change networ...

Set up the printer for wireless communication ● Before you begin ● Set up the printer on your wireless network ● Change the connection type ● Test the wireless connection ● Turn on or off the wireless capability of the printer ● Connect wirelessly to the printer without a router Before you begin Ens...

Change the connection type After you have installed the HP printer software and connected the printer to your computer or to a network, you can use the software to change the connection type (for example, from a USB connection to a wireless connection). NOTE: Connecting an Ethernet cable turns off t...

Connect wirelessly to the printer without a router With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless- capable device—without connecting to an existing wireless network. Guidelines for using Wi-Fi Direct ● Make sure your computer or mobile device has ...

Change network settings From the printer control panel, you can set up and manage your printer wireless connection and perform a variety of network management tasks. This includes viewing and changing network settings, restoring network defaults, and turning the wireless function on or off. CAUTION:...

Advanced printer management tools (for networked printers) To view or change some settings, you might need a password. NOTE: You can open and use the embedded Web server without being connected to the Internet. However, some features are not available. This section contains the following topics: ● T...

Open the embedded Web server You can access the embedded Web server via either the network or Wi-Fi Direct. To open the embedded Web server via network NOTE: The printer must be on a network and must have an IP address. The IP address for the printer can be found by pressing the Wireless icon or by ...

Tips for setting up and using a networked printer Use the following tips to set up and use a networked printer: ● When setting up the wireless networked printer, make sure your wireless router is powered on. The printer searches for wireless routers, then lists the detected network names on the disp...

8 Solve a problem This section contains the following topics: ● Jams and paper-feed issues ● Ink cartridge issues ● Printing issues ● Copy issues ● Scan issues ● Network and connection issues ● Printer hardware issues ● HP support 66 Chapter 8 Solve a problem ENWW

Jams and paper-feed issues What do you want to do? Clear a paper jam Solve paper jam issues. Use an HP online troubleshooting wizard Instructions for clearing the jam in the printer or in the automatic document feeder and resolving issues with paper or the paper feed. NOTE: The HP online troubleshoo...

b. Carefully turn the printer on its side to expose the bottom of the printer. c. Check the gap in the printer where the input tray was. If there is any jammed paper, reach into the gap, grasp the paper with both hands and pull it towards you. CAUTION: If the paper tears when you are removing it fro...

Read general instructions in the Help for clearing a print carriage jams 1. Remove any objects, such as paper, that are blocking the print carriage. NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing jammed paper from inside the printer 2. To get hel...

Ink cartridge issues First try removing and reinserting the ink cartridges. Make sure the cartridges are in the correct slots. If this does not work, clean the cartridge contacts. If your problem is still not resolved, see Replace the cartridges on page 49 for more information. To clean cartridge co...

Printing issues What do you want to do? Fix problems with page not printing (unable to print) HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. Troubleshoot problems with print jobs not printing. Use an HP online troubleshoo...

c. On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to confirm. d. If there are still documents in the queue, restart the computer and try printing again after the computer has restarted. e. Check the print queue again to make sure it is clear, and then try...

Copy issues Troubleshoot copy problems. Use an HP online troubleshooting wizard Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality. NOTE: The HP online troubleshooting wizards may not be available in all languages. Tips for copy and scan success...

Scan issues HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. Solve scan problems Use an HP online troubleshooting wizard Get step-by-step instructions if you cannot create a scan or if your scans are low quality. NOTE: The ...

Network and connection issues What do you want to do? Fix wireless connection Choose one of the following troubleshooting options. HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. Use an HP online troubleshooting wizard Tro...

Read general instructions in the Help for Wi-Fi Direct troubleshooting 1. Check the printer to confirm that Wi-Fi Direct is turned on: ▲ From the printer control panel, touch (Wi-Fi Direct). 2. From your wireless computer or mobile device, turn on the Wi-Fi connection, and then search for and connec...

Printer hardware issues TIP: Run the HP Print and Scan Doctor to diagnose and automatically fix printing, scanning, and copying issues. The application is only available in some languages. To extract the automatic output tray extender manually If the automatic output tray extender does not deploy au...

HP support ● Register printer ● Support process ● HP support by phone ● Additional warranty options Register printer By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support, and product support alerts. If you did not register your printer while installin...

Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support . Standard phone company charges apply. Placing a call Call HP...

A Technical information The technical specifications and international regulatory information for the HP ENVY 5660 series are provided in this section. For additional specifications, see the printed documentation that came with the HP ENVY 5660 series. This section contains the following topics: ● H...

Hewlett-Packard Company notices The information contained herein is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under the copyright laws. The only...

Specifications Technical specifications for the HP ENVY 5660 series are provided in this section. For more product specifications, see the Product Data Sheet at www.hp.com/support . System requirements Software and system requirements are located in the Readme file. For information about future oper...

Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliabilit...

Regulatory information The printer meets product requirements from regulatory agencies in your country/region. This section contains the following topics: ● Regulatory model identification number ● FCC statement ● Notice to users in Korea ● VCCI (Class B) compliance statement for users in Japan ● No...

Declaration of conformity ENWW Regulatory information 101

Regulatory information for wireless products This section contains the following regulatory information pertaining to wireless products: ● Exposure to radio frequency radiation ● Notice to users in Brazil ● Notice to users in Canada ● Notice to users in Taiwan ● Notice to users in Mexico ● Wireless ...

Low on ink The ink cartridge identified in the message is low on ink. Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to re...

Very low on ink The ink cartridge identified in the message is very low on ink. Ink level warnings and indicators provide estimates for planning purposes only. When you receive a very low ink warning message, HP recommends having a replacement cartridge available to avoid possible printing delays. Y...

Ink cartridge problem The ink cartridge identified in the message is missing, damaged, incompatible, or inserted into the wrong slot in the printer. NOTE: If the cartridge is identified in the message as incompatible, see Order ink supplies on page 51 for information about obtaining cartridges for t...

Check cartridge access door The cartridge access door should be closed for printing. Click here to go online for more information . ENWW Check cartridge access door 109

Paper size mismatch The paper size or type selected in the printer driver does not match the paper loaded in the printer. Make sure that the correct paper is loaded in the printer, and then print the document again. For more information, see Load media on page 11 . NOTE: If the paper loaded in the p...

Ink cartridge carriage stalled Something is blocking the ink cartridge carriage (the part of the printer that holds the ink cartridges). To clear the obstruction check the printer for jams. For more information, see Jams and paper-feed issues on page 67 . 112 Appendix B Errors (Windows) ENWW

Paper jam or tray problem Paper has become jammed in the printer. Before you try to clear the jam, check the following: ● Make sure that you have loaded paper that meets specifications and is not wrinkled, folded, or damaged. For more information, see Paper basics on page 8 . ● Make sure that the pr...

Out of paper The default tray is empty. Load more paper, and then touch OK. For more information, see Load media on page 11 . 114 Appendix B Errors (Windows) ENWW

Document failed to print The printer could not print the document because a problem occurred in the printing system. For information about solving printing problems, see Printer hardware issues on page 86 . ENWW Document failed to print 115

Printer failure There was a problem with the printer or ink system. Usually, you can resolve such problems by completing the following steps: 1. Press (the Power button) to turn off the printer. 2. Unplug the power cord, and then plug in the power cord again. 3. Press (the Power button) to turn on t...

Door open Before the printer can print documents, all doors and covers must be closed. TIP: When completely closed, most doors and covers snap into place. If the problem persists after you’ve securely closed all doors and covers, contact HP support. For more information, see HP support on page 88 . ...

Ink cartridge failure The cartridges listed in the message are damaged or have failed. See Replace the cartridges on page 49 . 118 Appendix B Errors (Windows) ENWW

Counterfeit Cartridge Advisory The installed cartridge is not a new, genuine HP cartridge. Contact the store where this cartridge was purchased. To report suspected fraud, visit HP at www.hp.com/go/anticounterfeit . To continue using the cartridge, click Continue. ENWW Counterfeit Cartridge Advisory...

Incompatible ink cartridges The ink cartridge is not compatible with your printer. Solution: Remove this cartridge immediately and replace with a compatible ink cartridge. For information about how to install new cartridges, see Replace the cartridges on page 49 . 120 Appendix B Errors (Windows) ENW...

Paper too short The paper loaded is shorter than the minimum requirement. Paper that meets the printer requirements must be loaded. For more information, see Paper basics on page 8 and Load media on page 11 . ENWW Paper too short 121

Paper too long to auto-duplex The paper loaded is longer than supported by the printer automatic duplexing. You can manually duplex it by selecting "manual duplex" or "print odd pages" and "print even pages" in your printer software (if supported). For more information, see P...

Incompatible HP Instant Ink Cartridge This cartridge can only be used in a printer that is currently enrolled in HP Instant Ink. If you believe your printer should accept this cartridge, please contact www.hp.com/buy/supplies . ENWW Incompatible HP Instant Ink Cartridge 123

Used HP Instant Ink Cartridge The HP Instant Ink cartridge(s) listed on the printer control panel display can only be used in the HP Instant Ink printer that initially installed the cartridge. The cartridge must be replaced. For information about replacing ink cartridges, see Replace the cartridges ...

Please Connect Printer to HP Connected The printer must be connected to HP Connected, otherwise you will be unable to print soon without further warning. See the printer control panel for instructions on connecting. ENWW Please Connect Printer to HP Connected 125

Cannot Print The printer needs to be connected to HP Connected to update its Instant Ink status. You will be unable to print until the printer has been connected to update the Instant Ink status. See the printer control panel for instructions on connecting. 126 Appendix B Errors (Windows) ENWW

HP Protected Cartridge Installed The ink cartridge listed on the printer control panel can only be used in the printer that initially protected the cartridge using the HP Cartridge Protection feature. The ink cartridge must be replaced in this printer. For information about how to install a new ink ...

Index A accessibility 19 after the support period 89 B both sides, print on 24 buttons, control panel 5 C carriage clear carriage jams 69 connectors, locating 4 control panel buttons 5 features 5 lights 5 status icons 6 copy specifications 93 customer support warranty 89 D double-sided printing 24 E...