HP CP1020 - Manual

1 Product basics ● Product comparison ● Environmental features ● Accessibility features ● Product views ENWW 1

Accessibility features The product includes several features that aid users with accessibility issues. ● Online user guide that is compatible with text screen-readers. ● Print cartridges and the imaging drum can be installed and removed by using one hand. ● All doors and covers can be opened by usin...

Product views Product front view 1 3 4 6 5 2 1 Output bin 2 Control panel 3 Power button 4 Main-input tray 5 Front cover (provides access to the imaging drum) 6 Print cartridge door (provides access to the cyan, magenta, yellow, and black print cartridges) 4 Chapter 1 Product basics ENWW

Product back view 1 3 4 5 2 1 Kensington lock 2 Rear jam-access door 3 HP internal network port (network models only) 4 USB port 5 Power receptacle Serial number and model number location The label that contains the product and serial numbers is on the inside of the front cover. ENWW Product views 5

Control panel layout 1 8 9 2 3 4 5 6 7 1 Wireless button and light Press and hold the button to enable Wi-Fi ProtectedSetup (WPS) (network models only). The lightindicates the state of the wireless connection. 2-5 Cartridge buttons and lights When the print cartridge door is closed, press thebutton ...

2 Software for Windows ● Supported operating systems for Windows ● Supported printer drivers for Windows ● Change print job settings for Windows ● Change printer-driver settings for Windows ● Remove software for Windows ● Supported utilities for Windows (network models only) ENWW 7

Change print job settings for Windows Tool for changing the settings Method for changing thesettings Duration of changes Hierarchy of changes Software program settings On the File menu in the softwareprogram, click Page Setup or asimilar command. These settings are in effect forthe current print job...

Change printer-driver settings for Windows Change the settings for all print jobs until the software program is closed 1. On the File menu in the software program, click Print . 2. Select the driver, and then click Properties or Preferences . The steps can vary; this procedure is most common. Change...

Remove software for Windows Windows XP 1. Click Start , and then click Programs . 2. Click HP , and then click the product name. 3. Click Uninstall , and then follow the onscreen instructions to remove the software. Windows Vista and Windows 7 1. Click Start , and then click All Programs . 2. Click ...

Supported utilities for Windows (network models only) ● HP Embedded Web Server (The HP EWS is only accessible when the product is networkconnected, not when the product is connected via USB.) 12 Chapter 2 Software for Windows ENWW

3 Use the product with Mac ● Software for Mac ● Print with Mac ENWW 13

Software for Mac Supported operating systems for Mac The product supports the following Mac operating systems: ● Mac OS X 10.5, 10.6, and later NOTE: For Mac OS X 10.5 and later, PPC and Intel® Core™ Processor Macs are supported. For Mac OS X 10.6, Intel Core Processor Macs are supported. Supported ...

Install software for Mac computers on a wired network Configure the IP address 1. Connect the network cable to the product and to the network. 2. Wait for 60 seconds before continuing. During this time, the network recognizes the product andassigns an IP address or host name for the product. 3. Pres...

Install software for Mac computers on a wireless network Before installing the product software, make sure the product is not connected to the network using anetwork cable. If your wireless router does not support Wi-Fi Protected Setup (WPS), obtain the wireless routernetwork settings from your syst...

5. Select the product from the list of devices, and then click the Uninstall button. 6. After the software is uninstalled, restart the computer and empty the Trash. Change printer-driver settings for Mac Change the settings for all print jobsuntil the software program is closed Change the default se...

Software for Mac computers Supported utilities for Mac (network models only) HP Utility for Mac Use the HP Utility to set up product features that are not available in the printer driver. You can use the HP Utility when the product uses a universal serial bus (USB) cable or is connectedto a TCP/IP-b...

Print with Mac Cancel a print job with Mac 1. If the print job is currently printing, cancel it by pressing the Cancel button on the productcontrol panel. NOTE: Pressing the Cancel button clears the job that the product is currently processing. If more than one process is running, pressing the Cance...

Create a printing preset 1. On the File menu, click the Print option. 2. Select the driver. 3. Select the print settings that you want to save for reuse. 4. In the Presets menu, click the Save As... option, and type a name for the preset. 5. Click the OK button. Use printing presets 1. On the File m...

4 Connect the product ● Supported network operating systems (network models only) ● Connect with USB ● Connect to a network (network models only) ENWW 23

Supported network operating systems (network models only) The product supports the following operating systems for wireless printing: ● Windows 7 (32-bit and 64-bit) ● Windows Vista (32-bit and 64-bit) ● Windows XP (32-bit, Service Pack 2) ● Windows Server 2003 (32-bit, Service Pack 3) ● Windows Ser...

Connect with USB This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends usinga cable that is no longer than 2 m (6.5 ft). CAUTION: Do not connect the USB cable until the installation software prompts you to connect it. CD installation 1. Quit all open programs on the...

Connect to a network (network models only) The product can connect to wired or wireless networks. NOTE: You cannot connect to a wired and wireless network simultaneously. Wired connections take precedence. Supported network protocols To connect a networking-equipped product to a network, you need a ...

3. Press and hold the Resume button for two to three seconds to print a configuration page anda supplies status page. 4. Find the IP address on the configuration report. LASERJET PROFESSIONAL Install the software 1. Quit all programs on the computer. 2. Install the software from the CD. 3. Follow th...

NOTE: If this method is not successful, try using the wireless network setup using the USB cable method. Connect the product to a wireless network using a USB cable If your wireless router does not support WiFi-Protected Setup (WPS), use this method to set up theproduct on a wireless network. Using ...

Reduce interference on a wireless network The following tips can reduce interference in a wireless network: ● Keep the wireless devices away from large metal objects, such as filing cabinets, and otherelectromagnetic devices, such as microwaves and cordless telephones. These objects candisrupt radio...

To prevent other users from accessing your network, turn on WPA or WEP data encryption. ● Wired Equivalent Privacy (WEP): WEP is the original native security mechanism in the 802.11standard. You create a unique key containing hexadecimal or alphanumeric characters, whichother users must provide befo...

5 Paper and print media ● Understand paper use ● Change the printer driver to match the paper type and size ● Supported paper sizes ● Supported paper types ● Load paper trays ENWW 33

Understand paper use This product supports a variety of paper and other print media in accordance with the guidelines inthis user guide. Paper or print media that does not meet these guidelines might cause poor printquality, increased jams, and premature wear on the product. For best results, use on...

Supported paper sizes This product supports various paper sizes, and it adapts to various media. NOTE: To obtain best print results, select the appropriate paper size and type in your print driver before printing. Table 5-1 Supported paper and print media sizes Size Dimensions Letter 216 x 279 mm (8...

Supported paper types For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/ ljcp1020series . ● Everyday ◦ Plain ◦ Light ◦ Bond ◦ Recycled ● Presentation ◦ Matte paper ◦ Glossy paper ◦ Heavy paper ◦ Heavy glossy paper ● Brochure ◦ Matte paper ◦ Glossy pa...

Load paper trays Load the input tray NOTE: When you add new paper make sure that you remove all of the paper from the input tray and straighten the stack of new paper. Do not fan the paper. This reduces jams by preventingmultiple sheets of paper from feeding through the product at one time. NOTE: Wh...

6 Print tasks ● Cancel a print job with Windows ● Basic print tasks with Windows ● Additional print tasks with Windows ENWW 43

Basic print tasks with Windows The methods to open the print dialog from software programs can vary. The procedures that followinclude a typical method. Some software programs do not have a File menu. See the documentation for your software program to learn how to open the print dialog. Open the pri...

Change the number of print copies with Windows 1. On the File menu in the software program, click Print . 2. Select the product, and then select the number of copies. Save custom print settings for reuse with Windows Use a printing shortcut with Windows 1. On the File menu in the software program, c...

3. Click the Printing Shortcuts tab. 4. Select one of the shortcuts, and then click the OK button. NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the printer driver. Create printing shortcuts 1. On the File menu in the software program, click Print . ENWW Ba...

5. Select the print options for the new shortcut. NOTE: You can select the print options on this tab or on any other tab in the printer driver. After selecting options on other tabs, return to the Printing Shortcuts tab before continuing with the next step. 6. Click the Save As button. 7. Type a nam...

Select a custom page size with Windows 1. On the File menu in the software program, click Print . 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Click the Custom button. 5. Type a name for the custom size and specify the dimensions. ● T...

5. Select the Print on Both Sides (Manually) check box. Click the OK button to print the first side of the job. 6. Retrieve the printed stack from the output bin, and, maintaining the paper orientation, place it with the printed-side facing down in the input tray. 7. At the computer, click the Conti...

4. Select the number of pages per sheet from the Pages Per Sheet drop-down list. 5. Select the correct Print Page Borders , Page Order , and Orientation options. Select page orientation with Windows 1. On the File menu in the software program, click Print . 54 Chapter 6 Print tasks ENWW

Set color options with Windows 1. On the File menu in the software program, click Print . 2. Select the product, and then click the Properties or Preferences button. 3. Click the Color tab. 4. In the Color Options area, click the Manual option, and then click the Settings button. 5. Adjust the gener...

Additional print tasks with Windows Print colored text as black (grayscale) with Windows 1. On the File menu in the software program, click Print . 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Click the Print all Text as Black check b...

Print on preprinted letterhead or forms with Windows 1. On the File menu in the software program, click Print . 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 58 Chapter 6 Print tasks ENWW

Print on special paper, labels, or transparencies with Windows 1. On the File menu in the software program, click Print . 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 60 Chapter 6 Print tasks ENWW

Print the first or last page on different paper with Windows 1. On the File menu in the software program, click Print . 2. Select the product, and then click the Properties or Preferences button. 62 Chapter 6 Print tasks ENWW

3. Click the Paper/Quality tab. 4. Click the Use different paper check box, and then select the necessary settings for the front cover, other pages, and back cover. Scale a document to fit page size with Windows 1. On the File menu in the software program, click Print . ENWW Additional print tasks w...

Adjust color Manage color by changing the settings on the Color tab in the printer driver. Change the color theme for a print job 1. On the File menu in the software program, click Print . 2. Click Properties or Preferences . 3. Click the Color tab. 4. Select a color theme from the Color Themes drop...

Match colors For most users, the best method for matching colors is to print sRGB colors. The process of matching printer output color to your computer screen is complex, because printersand computer monitors use different methods of producing color. Monitors display colors by using light pixels tha...

8 Manage and maintain the product ● Print information pages ● Use the HP Embedded Web Server (network models only) ● Product security features ● Economy settings ● Manage supplies and accessories ● Clean the product ● Product updates ENWW 73

Print information pages You can print the following information pages. Page Description Configuration page Prints a list of the product settings Supplies Status page The supplies status page includes the following information: ● Approximate percentage of print cartridge life remaining ● Warranty sta...

Use the HP Embedded Web Server (network models only) This product is equipped with an embedded Web server (EWS), which provides access to informationabout product and network activities. A Web server provides an environment in which web programsmay run, much in the same way that an operating system,...

Product security features The product supports security standards and recommended protocols that help you keep the productsecure, protect critical information on your network, and simplify the way you monitor and maintainthe product. For in-depth information about HP's secure imaging and printing so...

Economy settings Set Auto-On/Auto-Off mode Auto-On\Auto-Off is an energy-saving feature of this product. After a user-specified time period, theproduct automatically reduces its power consumption. The product returns to the ready state when abutton is pressed or a print job is received. NOTE: Althou...

Manage supplies and accessories Correctly using, storing, and monitoring the print cartridge and imaging drum can help ensure high-quality print output. Print when a print cartridge or imaging drum is at estimated end of life Supplies messages <Supply> Low message—where <Supply> is the c...

Manage print cartridges and imaging drums Print-cartridge and imaging drum storage Do not remove the print cartridge or imaging drum from their packages until you are ready to usethem. HP policy on non-HP supplies Hewlett-Packard Company cannot recommend the use of non-HP print cartridges and imagin...

Imaging drum layout 1 2 1 Imaging drum E-label 2 Plastic shield ENWW Manage supplies and accessories 81

Replacement instructions Replace the print cartridges When a print cartridge approaches the end of its useful life, you can continue printing with the currentprint cartridge until it no longer yields acceptable print quality. Once an HP print cartridge has reached “very low”, HP’s Premium Protection...

Replace the imaging drum NOTE: The imaging drum installed in this product is covered by the product warranty. Replacement imaging drums have a one-year limited warranty from the date of installation. The imaging druminstallation date displays on both the configuration page and on the supplies status...

Clean the product Clean the paper path If you are experiencing toner specks or dots on the printouts, clean the paper path. This process usesa transparency to remove dust and toner from the paper path. Do not use bond or rough paper. NOTE: For best results use a sheet of LaserJet transparency. If yo...

9 Solve problems ● Self help ● Solve problems checklist ● Factors that affect product performance ● Restore factory settings ● Interpret control panel light patterns ● Status alert messages ● Paper feeds incorrectly or becomes jammed ● Improve print quality ● The product does not print or it prints ...

Self help In addition to the information in this guide, other sources are available that provide helpfulinformation. HP Help and Learn Center The HP Help and Learn Center and other documentation are on the CD that camewith the product or in the HP Program folder on your computer. The HP Help andLear...

Solve problems checklist Follow these steps when trying to solve a problem with the product. ● Step 1: Make sure that the product is set up correctly ● Step 2: Check the cabling or wireless connection (network models only) ● Step 3: Check to see if any control-panel lights are lit ● Step 4: Check th...

Step 5: Check the software 1. Make sure that the product software is installed correctly. 2. Verify that you have installed the printer driver for this product. Check the program to make surethat you are using the printer driver for this product. Step 6: Test print functionality 1. Print a configura...

Factors that affect product performance Several factors affect the time it takes to print a job: ● The use of special paper (such as transparencies, heavy paper, and custom-size paper) ● Product processing and download time ● The complexity and size of graphics ● The speed of the computer you are us...

Restore factory settings Restoring the factory-set defaults returns most of the settings to the factory defaults. It will not resetthe page count, tray size, or language. To restore the product to the factory-default settings, followthese steps. 1. Turn the product off. Disconnect the power cable fr...

Interpret control panel light patterns Table 9-1 Status light legend Symbol for "light off" Symbol for "light on" Symbol for "light blinking" Table 9-2 Control-panel light patterns Light status State of the product Action All lights are off. The product is turned off. Press t...

Status alert messages Status alert messages appear on the computer screen when the product has certain problems. Usethe information in the following table to solve these problems. Alert message Description Recommended action Black Cartridge Low The print cartridge is nearing the estimatedend of its ...

Paper feeds incorrectly or becomes jammed The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2. Load the tray with the correct size of paper for your job. NOTE: Always load paper so t...

Jam locations Jams can occur in these locations: 1 3 2 1 Output bin 2 Rear door 3 Input tray Loose toner might remain in the product after a jam. This problem typically resolves itself after a fewsheets have been printed. Clear jams from the output bin CAUTION: Do not use sharp objects, such as twee...

1. With both hands, grasp the paper, and carefully pull it free from the product. 2. Open and close the print cartridge door to reset the product. Clear jams from the rear door 1. Open the rear door. 108 Chapter 9 Solve problems ENWW

2. With both hands, grasp the paper, and carefully pull it free from the product. 3. Close the rear door. Clear jams from the input tray 1. Remove the paper from the input tray. ENWW Paper feeds incorrectly or becomes jammed 109

Improve print quality You can prevent most print-quality problems by following these guidelines. ● Use the correct paper type setting in the printer driver ● Adjust color settings in the printer driver ● Use paper that meets HP specifications ● Print a cleaning page ● Calibrate the product to align ...

Adjust color settings in the printer driver Change the color theme for a print job 1. On the File menu in the software program, click Print . 2. Click Properties or Preferences . 3. Click the Color tab. 4. Select a color theme from the Color Themes drop-down list. ● Default (sRGB) : This theme sets ...

4. Click the Automatic or Manual setting. ● Automatic setting: Select this setting for most color print jobs ● Manual setting: Select this setting to adjust the color settings independent from other settings. NOTE: Changing color settings manually can impact output. HP recommends that only color gra...

Print a cleaning page Print a cleaning page to remove dust and excess toner from the paper path if you are having any ofthe following problems: ● Specks of toner are on the printed pages. ● Toner is smearing on the printed pages. ● Repeated marks occur on the printed pages. Use the following procedu...

Print the Supplies Status page Use the control panel to print configuration and supplies status pages that give details about theproduct and its current settings. ▲ Print a supplies status page. Select Print supplies status page on the Services tab in the Printer Preferences. Page Description Config...

Interpret the Print Quality Page 1. Make sure that the product is idle and the Ready light is on. 2. Load paper in the input tray. 3. In the Windows system tray, right-click the Device Settings icon and then click the productname. 4. Click the Device Settings button. 5. Click the Print PQ Troublesho...

3. If the problem is not resolved, remove the imaging drum from the product, and examine thesurface. CAUTION: Do not touch the green roller. Fingerprints on the imaging drum can cause print- quality problems. 4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the...

The product does not print or it prints slowly The product does not print If the product does not print at all, try the following solutions. 1. Make sure the product is turned on and that the control panel indicates it is ready. ◦ If the control panel does not indicate the product is ready, turn off...

Solve connectivity problems Solve direct-connect problems If you have connected the product directly to a computer, check the cable. ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 5 m (16.4 ft). Try using a shorter cable. ● Verify ...

The computer is unable to communicate with the product 1. Test network communication by pinging the network. a. Open a command-line prompt on your computer. For Windows, click Start , click Run , and then type cmd . b. Type ping followed by the IP address for your product. c. If the window displays ...

Solve wireless network problems Wireless connectivity checklist ● Make sure the network cable is not connected. ● The product and the wireless router are turned on and have power. Also make sure the wirelessradio in the product is turned on. ● The service set identifier (SSID) is correct. Print a co...

Solve product software problems Problem Solution A printer driver for the product is not visible in the Printer folder ● Restart the computer to restart the spooler process. Ifthe spooler has crashed, no printer drivers will appear inthe Printers folder. ● Reinstall the product software. NOTE: Close...

Solve common Mac problems ● The printer driver is not listed in the Print & Fax list ● The product name does not appear in the product list in the Print & Fax list ● The printer driver does not automatically set up the selected product in the Print & Fax list ● A print job was not sent t...

When connected with a USB cable, the product does not appear in the Print & Fax list after the driver is selected. Software troubleshooting ▲ Make sure that your Mac operating system is Mac OS X 10.5 or later. Hardware troubleshooting 1. Make sure that the product is turned on. 2. Make sure that...

A Supplies and accessories ● Order parts, accessories, and supplies ● Part numbers ENWW 129

Order parts, accessories, and supplies HP original print cartridge, imaging drum, and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Part numbers The following ...

B Service and support ● Hewlett-Packard limited warranty statement ● HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement ● HP's LaserJet imaging drum limited warranty statement for replacement imaging drums ● Data stored on the print cartridge and imaging drum ● End...

Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet Professional CP1025, CP1025nw One-year product exchange Imaging drum, CE314A, ships with product One-year product exchange HP warrants to you, the end-user customer, that HP hardware and accessories will b...

Data stored on the print cartridge and imaging drum The HP print cartridges and imaging drum used with this product contain a memory chip that assistsin the operation of the product. In addition, this memory chip collects a limited set of information about the usage of the product,which might includ...

End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-UserLicense Agreement (“EULA”) is a contract between (a) you (either an individual or the entity yourepresent) and (b) Hewlett-Packard Company (“HP”) that governs your use of the software product(“Software”...

Repack the product If HP Customer Care determines that your product needs to be returned to HP for repair, follow thesesteps to repack the product before shipping it. CAUTION: Shipping damage as a result of inadequate packing is the customer’s responsibility. 1. Remove and retain the print cartridge...

C Specifications ● Physical specifications ● Power consumption, electrical specifications, and acoustic emissions ● Environmental specifications ENWW 141

Physical specifications Table C-1 Physical specifications 1 Specification HP LaserJet Pro CP1020 Color Printer Series Product weight 11.6 kg (25.6 lb) Product height 222.8 mm (8.77 in) Product depth 410.2 mm (16.15 in) Product width 399.6 mm (15.73 in) 1 Values are based on preliminary data. See www...

D Regulatory information ● FCC regulations ● Environmental product stewardship program ● Declaration of conformity (base models) ● Declaration of conformity (wireless models) ● Safety statements ● Additional statements for wireless products ENWW 143

Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally soundmanner. This product has been designed with several attributes to minimize impacts on ourenvironment. Ozone production This product gener...

NOTE: Use the return label to return original HP LaserJet print cartridges only. Please do not use this label for HP inkjet cartridges, non-HP cartridges, refilled or remanufactured cartridges or warrantyreturns. For information about recycling your HP inkjet cartridges please go to http://www.hp.co...

Declaration of conformity (wireless models) Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1 Manufacturer's Name: Hewlett-Packard Company DoC#: BOISB-1001.01-rel.1.0 Manufacturer's Address: 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares, that the product Product N...

Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administrationhas implemented regulations for laser products manufactured since August 1, 1976. Compliance ismandatory for products marketed in the United States. The device is certified as...

Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet Professional CP1025, CP1025nw, laserkirjoitin on käyttäjän kannalta turvallinen luokan1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteenulkopuolelle. Laitteen turvallisuus...

Substances Table (China) Restriction on Hazardous Substances statement (Turkey) Türkiye Cumhuriyeti: EEE Yönetmeli ğ ine Uygundur 154 Appendix D Regulatory information ENWW

Additional statements for wireless products FCC compliance statement—United States Exposure to radio frequency radiation CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential ...

Index Symbols/Numerics 2-sided printing Windows 50 A accessories ordering 129, 130part numbers 130 acoustic specifications 142ad-hoc wireless network configuring 31description 30 altitude specifications 142anticounterfeit supplies 80 B batteries included 147bins, output jams, clearing 107 booklets p...