Page 3 - Contents
Contents 3 Contents Customer self repair ...................................................................................................................... 5 Parts only warranty service .................................................................................................................
Page 5 - Customer self repair
Customer self repair 5 Customer self repair HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service providers or service partners) identif...
Page 6 - Riparazione da parte del cliente
Customer self repair 6 Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés. Facultatif - Pièces pour lesquelles la réparation par le client est facult...
Page 7 - Customer Self Repair
Customer self repair 7 In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costo solo in alcune zone. In caso di necessità si può richie...
Page 8 - Reparaciones del propio cliente
Customer self repair 8 defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst. Weitere Informationen über das HP Customer Self Repair P...
Page 10 - Reparo feito pelo cliente
Customer self repair 10 Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP. Informatie over Service Partners vindt u op de HP website
Page 16 - Illustrated parts catalog; Mechanical components
Illustrated parts catalog 16 Illustrated parts catalog Mechanical components Item Description Spare part number Customer self repair (on page 5 ) 1 Access panel 511769-001 Mandatory 1 2 DIMM baffle 511773-001 Mandatory 1 3 Large redundant fan air baffle 511772-001 Mandatory 1 4 Front bezel, rack mod...
Page 27 - Removal and replacement procedures; Required tools; Preparation procedures; Power down the server
Removal and replacement procedures 27 Removal and replacement procedures Required tools You need the following items for some procedures: • T-10/T-15 Torx screwdriver • HP Insight Diagnostics software (" HP Insight Diagnostics " on page 76 ) Preparation procedures To access some components a...
Page 28 - Extend the server from the rack
Removal and replacement procedures 28 NOTE: If the operating system automatically places the server in Standby mode, omit the next step. 3. Press the Power On/Standby button to place the server in Standby mode. When the server activates Standby power mode, the system power LED changes to amber. IMPO...
Page 29 - Remove the server from the rack; Access the server rear panel (rack model); Safety considerations; Preventing electrostatic discharge
Removal and replacement procedures 29 Remove the server from the rack To remove the server from an HP, Compaq branded, telco, or third-party rack: 1. Power down the server (on page 27 ). 2. Extend the server from the rack (on page 28 ). 3. Disconnect the cabling and remove the server from the rack. ...
Page 30 - Front bezel
Removal and replacement procedures 30 WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in...
Page 31 - Tower foot; Access panel
Removal and replacement procedures 31 For operations involving removable media bay access, the media bay panel can be removed from the bezel. Tower foot To remove the component: 1. Power down the server (on page 27 ). 2. Remove the tower bezel (" Front bezel " on page 30 ). 3. Place the serv...
Page 32 - Rack bezel; Rack rails
Removal and replacement procedures 32 CAUTION: Do not operate the server with the access panel removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage. To remove the component: 1. Power down the server (on page 27 ). 2. Do one of ...
Page 33 - Large redundant fan air baffle
Removal and replacement procedures 33 1. Power down the server (on page 27 ). 2. Remove the server from the rack (on page 29 ). 3. Use a flat-head screwdriver to lift the spring tab. 4. Slide the rail forward and remove it from the server. 5. Repeat the steps above to remove the other rail. To repla...
Page 34 - DIMM baffle
Removal and replacement procedures 34 4. Remove the large redundant fan air baffle. To replace the component, reverse the removal procedure. DIMM baffle To remove the component: 1. Power down the server (on page 27 ). 2. Do one of the following: o Open or remove the tower bezel, as needed (" Fro...
Page 35 - Fan blank
Removal and replacement procedures 35 To replace the component, reverse the removal procedure. Fan blank To remove the component: 1. Power down the server (on page 27 ). 2. Do one of the following: o Open or remove the tower bezel, as needed (" Front bezel " on page 30 ). o Extend the server...
Page 36 - Power supply blank
Removal and replacement procedures 36 6. Remove the fan. To replace the component, reverse the removal procedure. Power supply blank To remove the component: 1. Access the product rear panel (" Access the server rear panel (rack model) " on page 29 ). 2. Remove the power supply blank. WARNIN...
Page 37 - Hot-plug power supply; SAS hard drive blank
Removal and replacement procedures 37 Hot-plug power supply WARNING: To reduce the risk of electric shock, do not disassemble the power supply or attempt to repair it. Replace it only with the specified spare part. CAUTION: Do not attempt to remove and replace a power supply as a hot-plug procedure ...
Page 38 - Hard drive cages
Removal and replacement procedures 38 Remove the component as indicated. To replace the blank, slide the blank into the bay until it locks into place. SAS/SATA hard drive CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a co...
Page 39 - Optional eight-bay SFF hard drive cage
Removal and replacement procedures 39 Standard hard drive cage The procedure is the same for both the standard six-bay LFF hard drive cage and the standard eight-bay SFF hard drive cage. To remove the component: 1. Power down the server (on page 27 ). 2. Do one of the following: o Open or remove the...
Page 41 - Optional two-bay LFF hard drive cage
Removal and replacement procedures 41 2. Install the SFF hard drive cage into the server. 3. Connect all cables to the spare hard drive cage. CAUTION: Always populate each media bay with either a device or a blank. Proper airflow can only be maintained when the bays are populated. Unpopulated drive ...
Page 43 - Standard hard drive cage backplane
Removal and replacement procedures 43 o Slide the server back into the rack. 7. Power up the server. Standard hard drive cage backplane To remove the component: 1. Power down the server (on page 27 ). 2. Do one of the following: o Open or remove the tower bezel, as needed (" Front bezel " on...
Page 44 - Expansion slot cover
Removal and replacement procedures 44 o Eight-bay SFF hard drive cage backplane To replace the component, reverse the removal procedure. Expansion slot cover To remove the component: 1. Do one of the following: o Unlock and remove the bezel (" Front bezel " on page 30 ). o Extend the server ...
Page 45 - Expansion board
Removal and replacement procedures 45 4. Remove the expansion slot cover. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed. To replace the component, reverse the removal procedu...
Page 46 - Media bay blank
Removal and replacement procedures 46 5. Push the release latches on the expansion board retainer, and then open the retainer. 6. Remove the T-15 Torx screw securing the expansion board, if necessary. 7. Remove the expansion board. To replace the component, reverse the removal procedure. Media bay b...
Page 47 - Battery-backed write cache procedures; Battery-backed write cache module
Removal and replacement procedures 47 2. Remove the media bay blank. To replace the component, reverse the removal procedure. Battery-backed write cache procedures Two types of procedures are provided for the BBWC option: • Removal and replacement of failed components: o Removing the cache module (&...
Page 48 - BBWC battery pack
Removal and replacement procedures 48 4. Remove the cache module. To replace the component, reverse the removal procedure. BBWC battery pack To remove the component: 1. Power down the server (on page 27 ). 2. Do one of the following: o Open or remove the tower bezel, as needed (" Front bezel ...
Page 49 - Recovering data from the battery-backed write cache
Removal and replacement procedures 49 5. Remove the battery pack. To replace the component, reverse the removal procedure. Recovering data from the battery-backed write cache If the server fails, use the following procedure to recover data temporarily stored in the BBWC. CAUTION: Before starting thi...
Page 50 - Flash-backed write cache procedures; Flash-backed write cache module
Removal and replacement procedures 50 Flash-backed write cache procedures Two types of procedures are provided for the FBWC option: • Removal and replacement of failed components: o Removing the cache module (" Flash-backed write cache module " on page 50 ) o Removing the capacitor pack (...
Page 51 - Flash-backed write cache capacitor pack
Removal and replacement procedures 51 7. Open the ejector latches on each side of the cache module connector. Normally, the cache module is ejected from the cache module connector. If the module is not ejected automatically, remove the cache module. 8. If the cache module is connected to a capacitor...
Page 52 - PCI-X expansion cage
Removal and replacement procedures 52 CAUTION: In systems that use external data storage, be sure that the server is the first unit to be powered down and the last to be powered back up. Taking this precaution ensures that the system does not erroneously mark the drives as failed when the server is ...
Page 56 - DIMM
Removal and replacement procedures 56 o Full-height To replace the component, reverse the removal procedure. IMPORTANT: Be sure to connect the right-angle end of the SATA data cable to the system board. Connecting it to the SATA drive may interfere with other installed media bay devices. IMPORTANT: ...
Page 57 - Heatsink
Removal and replacement procedures 57 8. Remove the DIMM. To replace the component, reverse the removal procedure. For DIMM configuration information, see the server user guide. Heatsink To remove the component: 1. Power down the server (on page 27 ). 2. Do one of the following: o Open or remove the...
Page 59 - Processor
Removal and replacement procedures 59 4. Close the heatsink locking levers. 5. Install the large redundant fan air baffle, if removed. 6. Install the access panel. 7. Do one of the following: o Close or install the tower bezel, as needed. o Slide the server back into the rack. Processor The server s...
Page 65 - System board
Removal and replacement procedures 65 6. Close the heatsink locking levers. 7. Install the large redundant fan air baffle, if removed. 8. Install the access panel. 9. Do one of the following: o Close or install the tower bezel, as needed. o Slide the server back into the rack. 10. Power up the serve...
Page 73 - Power supply backplane
Removal and replacement procedures 73 2. Select the Advanced Options menu. 3. Select Service Options . 4. Select Serial Number . The following warnings appear: WARNING! WARNING! WARNING! The serial number is loaded into the system during the manufacturing process and should NOT be modified. This opt...
Page 74 - Battery
Removal and replacement procedures 74 11. Remove the power supply backplane. To replace the component, reverse the removal procedure. Battery If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Unde...
Page 75 - HP Trusted Platform Module
Removal and replacement procedures 75 4. Remove the battery. IMPORTANT: Replacing the system board battery resets the system ROM to its default configuration. After replacing the battery, reconfigure the system through RBSU. To replace the component, reverse the removal procedure. For more informati...
Page 76 - Diagnostic tools; Troubleshooting resources; HP ROM-Based Setup Utility; HP Insight Diagnostics
Diagnostic tools 76 Diagnostic tools Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, error message interpretation, issue resolution, and software main...
Page 77 - HP Insight Diagnostics survey functionality
Diagnostic tools 77 HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and other related data needed for effective server management. Available in Microsoft® Windows® and Linux versions, the utility helps to ensure proper system operation. For more in...
Page 78 - HP Insight Remote Support software; HP Insight Server Migration software for ProLiant
Diagnostic tools 78 HP Insight Remote Support software HP strongly recommends that you install HP Insight Remote Support software to complete the installation or upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service, or HP contractual support agreement. HP...
Page 79 - Component identification; Front panel components
Component identification 79 Component identification Front panel components Item Description 1 Power On/Standby button 2 UID button 3 USB connectors (2) 4 Hot-plug hard drive bays (8-bay SFF drive cage model) 5 Removable media bays 6 Optical drive
Page 80 - Front panel LEDs and buttons
Component identification 80 Front panel LEDs and buttons Item Description Status 1 System power LED Green = Power on Flashing green = Waiting for power due to group power capping Amber = System in standby, but power still applied Off = Power cord not attached or power supply failure 2 Health LED Gre...
Page 81 - Rear panel components
Component identification 81 Rear panel components Item Description 1 Power supply bay 2 2 Keyboard connector 3 Power supply bay 1 (populated) 4 Video connector 5 USB connectors (2) 6 RJ-45 Ethernet connectors (2) 7 Slot 1 PCIe2 x8 (4, 2, 1)¹ 8 Slot 2 PCIe2 x8 (4, 2, 1)² 9 Slot 3 PCIe2 x8 (8, 4, 2, 1...
Page 83 - System board components
Component identification 83 Item Description Status 8 NIC 1 link LED Green = Linked to network Off = Not linked to network 9 NIC 1 activity LED Green or flashing = Network activity Off = No network activity System board components Item Description 1 Processor 1 DIMM slots 2 Power supply backplane co...
Page 85 - System board LEDs
Component identification 85 System board LEDs Item Description Status 1 Power supply 1 Amber = No AC power or failed power supply Off = Power supply is on and functioning. 2 Power supply 2 Amber = No AC power or failed power supply Off = Power supply is on and functioning. 3 Processor 2 Amber = Proc...
Page 86 - System maintenance switch; NMI functionality
Component identification 86 Item Description Status 10 Processor 1 Amber = Processor 1 failed. Off = Processor 1 is functioning. 11 System fan 1 Amber = Fan is missing or has failed. Off = Fan is functioning. 12 Processor 1 DIMMs Amber = An error has occurred. Off = Normal operation System maintenan...
Page 87 - DIMM identification
Component identification 87 • Use the iLO Virtual NMI feature For additional information, see the whitepaper on the HP website
Page 88 - SAS/SATA device numbers
Component identification 88 SAS/SATA device numbers • SFF configuration with an optional SAS expander • SFF configuration with a second SAS controller
Page 89 - SAS and SATA hard drive LEDs
Component identification 89 • LFF configuration SAS and SATA hard drive LEDs Item Description 1 Fault/UID LED (amber/blue) 2 Online LED (green)
Page 90 - SAS and SATA hard drive LED combinations
Component identification 90 SAS and SATA hard drive LED combinations Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation On, off, or flashing Alternating amber and blue The drive has failed, or a predictive failure alert has been received for this drive; it also has been selected b...
Page 91 - Battery pack LEDs
Component identification 91 Battery pack LEDs Item ID Color Description 1 Green System Power LED. This LED glows steadily when the system is powered up and 12 V system power is available. This power supply is used to maintain the battery charge and provide supplementary power to the cache microcontr...
Page 92 - FBWC module LEDs
Component identification 92 LED3 pattern LED4 pattern Interpretation — One blink per second The battery pack is below the minimum charge level and is being charged. Features that require a battery (such as write cache, capacity expansion, stripe size migration, and RAID migration) are temporarily un...
Page 93 - Fan locations and configurations
Component identification 93 Green LED Amber LED Interpretation Flashing (2 Hz) Alternating with amber LED Flashing (2 Hz) Alternating with green LED One of the following conditions exists: • The charging process has timed out. • The capacitor pack is not connected. On On The flash code image failed ...
Page 98 - Specifications; Environmental specifications; Mechanical specifications; Power supply specifications
Specifications 98 Specifications Environmental specifications Specification Value Temperature range* Operating 10 ° C t o 35 ° C (50 ° F to 95 ° F) Shipping -40 ° C t o 70 ° C (-40 ° F to 158 ° F) Maximum wet bulb temperature 28 ° C (82.4 ° F) Relative humidity (noncondensing)** Operating 10% to 90%...
Page 101 - Acronyms and abbreviations
Acronyms and abbreviations 101 Acronyms and abbreviations ADU Array Diagnostics Utility AMP Advanced Memory Protection FBWC flash-backed write cache iLO Integrated Lights-Out IML Integrated Management Log LFF large form-factor LV DIMM Low voltage DIMM NCQ Native Command Queuing NMI non-maskable inte...
Page 103 - Index
Index 103 A access panel 31 accessing servers 29 adapter LEDs 79, 80, 82, 85 additional information 76 ADU (Array Diagnostic Utility) 77 air baffle 33 B battery 74, 86 battery-backed write cache (BBWC) 47, 49, 91 battery-backed write cache battery pack 47, 48 BBWC (battery-backed write cache) 47, 91...
