Page 3 - Safety warning notice
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only ona hard, flat surface. Do not allow another hard surface, such as an adjoining o...
Page 5 - Table of contents
Table of contents 1 Product description ........................................................................................................................................ 1 2 External component identification ........................................................................................
Page 9 - Product description
1 Product description Category Description Product Name HP ProBook 6465p Notebook PC Processors AMD A8-3510MX, 2.50-GHz Max/1.8-GHz Base, 4-MB L2 cache, quad-core, 45W Graphics: HD 6620G AMD A6-3410MX, 2.30-GHz Max/1.6-GHz Base, 4-MB L2 cache, quad-core, 45W Graphics: HD 6520G AMD A4-3310MX, 2.50-GH...
Page 15 - External component identification
2 External component identification Display Component Description (1) Internal display switch Turns off the display or initiates Sleep if the display is closedwhile the power is on. NOTE: The display switch is not visible from the outside of the computer. (2) WLAN antennas (2)* Send and receive wire...
Page 16 - Top; TouchPad
Component Description (6) Webcam (select models only) Records video and captures still photographs. To use the webcam, select Start > All Programs > HP > HP Webcam . *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediatelyaround th...
Page 17 - Lights
Lights Component Description (1) TouchPad light ● Amber: The TouchPad is off. ● Off: The TouchPad is on. (2) Caps lock light On: Caps lock is on. (3) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. (4) Wireless light...
Page 18 - Buttons and fingerprint reader
Buttons and fingerprint reader Component Description (1) TouchPad on/off button Turns the TouchPad on and off. (2) Power button ● When the computer is off, press the button to turn onthe computer. ● When the computer is on, press the button briefly toinitiate Sleep. ● When the computer is in the Sle...
Page 20 - Keys
Keys Component Description (1) esc key Displays system information when pressed in combinationwith the fn key. (2) Function keys Execute frequently used system functions when pressed incombination with the fn key. (3) fn key Executes frequently used system functions when pressedin combination with a...
Page 22 - Left
Left Component Description (1) Power connector Connects an AC adapter. (2) 1394 port Connects an optional IEEE 1394 or 1394a device, such asa camcorder. (3) USB 2.0 ports (2) Connect optional USB devices. (4) ExpressCard slot or smart card reader(depending on configuration) Supports optional Express...
Page 24 - Right
Right Component Description (1) Audio-out (headphone) jack Connects optional powered stereo speakers, headphones,earbuds, a headset, or television audio. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or aheadset. For additional safety inform...
Page 27 - Illustrated parts catalog; Service tag
3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and modeldescription provided on the service tag. ● Product name (1) . This is the product name affixed to the front of the computer. ● Serial number (s/n) (2) . This is an alpha...
Page 28 - Computer major components
Computer major components 20 Chapter 3 Illustrated parts catalog
Page 32 - Display components
Display components Item Description Spare part number (1) Display bezel 658542-001 (2) Webcam module with microphone 642795-001 Microphone module (not illustrated) 642797-001 (3) Display hinges (includes left and right hinges) 641836-001 (4) Display hinge covers 642783-001 (5) Display panel 35.6-cm ...
Page 34 - Plastics Kit
Plastics Kit Item Description Spare part number Plastics Kit 641832-001 (1) RJ-11 jack (2) ExpressCard slot protective insert (3) Optical drive protective insert (4) Bottom door 26 Chapter 3 Illustrated parts catalog
Page 36 - Miscellaneous parts
Miscellaneous parts Description Spare part number AC adapters 90-W AC adapter 609940-001 90-W AC adapter for use in India 609947-001 Power cords: For use in Argentina 490371-D01 For use in Australia 490371-011 For use in Thailand 490371-201 For use in Brazil 490371-202 For use in Denmark 490371-081 ...
Page 43 - Removal and replacement procedures; Tools required; Service considerations; Plastic parts
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Phillips P0 and P1 screwdrivers ● Torx T8 screwdriver Service considerations The following sectio...
Page 45 - Grounding guidelines; Electrostatic discharge damage
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structuredetermine the degree of sensitivity. Networks built into many integrated circuits provide someprotection, but in many cases, ESD contains enough pow...
Page 48 - Component replacement procedures
Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 95 screws and screw locks, in 15 different sizes, that must be removed,replaced, or loosened when servicing the computer. Make special note of each screw and screw locksize and location du...
Page 49 - Computer feet
Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Kit, sparepart number 641831-001. There are 6 rubber feet that attach to the base enclosure in the locationsillustrated below. Component replacement procedures 41
Page 50 - Battery
Battery Description Spare part number 9-cell, 100 WHr, 3.0 Ah Li-ion battery 631243-001 9-cell, 73 WHr, 2.2 Ah Li-ion battery 634089-001 6-cell, 62 WHr, 2.8 Ah, Li-ion battery 628668-001 6-cell, 55 WHr, 2.8 Ah, long life Li-ion battery 628670-001 6-cell, 2.55 Ah, Li-ion battery with 1-year warranty ...
Page 51 - SIM
SIM NOTE: This section applies only to computer models with WWAN capability. NOTE: If there is a SIM inserted in the SIM slot, it must be removed before disassembling the computer. Be sure that the SIM is reinserted in the SIM slot after reassembling the computer. Before removing the SIM, follow the...
Page 57 - Bottom door
Bottom door The bottom door is available in the Plastics Kit, spare part number 641832-001. Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operat...
Page 58 - Optical drive
Optical drive Description Spare part number Blu-ray ROM DVD±RW SuperMulti DL Drive 643913-001 DVD±RW and CD-RW SuperMulti DL Combo Drive 643911-001 DVD-ROM Drive 643910-001 Before removing the optical drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off...
Page 60 - Upgrade bay
Upgrade bay Description Spare part number Upgrade Bay – Hard Drive Adapter Kit 643921-001 500-GB, 7200-rpm hard drive 656424-001 Before removing a drive from the upgrade bay, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe compu...
Page 62 - Hard drive
Hard drive NOTE: All hard drive spare part kits include a hard drive bracket and screws. Description Spare part number 750-GB, 7200-rpm hard drive 633252-001 500-GB, 7200-rpm hard drive 634926-001 500-GB, 7200-rpm (for use in the upgrade bay) 656424-001 320-GB, 7200-rpm hard drive 641672-001 320-GB,...
Page 64 - Memory modules
Memory modules NOTE: Primary and expansion memory is installed in a stacked configuration in the bottom of the computer. Description Spare part number 2-GB (PC3-10600, 1333-MHz, DDR3) 621565-001 4-GB (PC3-10600, 1333-MHz, DDR3) 621569-001 8-GB (PC3-10600, 1333-MHz, DDR3) 634091-001 Update BIOS befor...
Page 66 - WWAN module
WWAN module CAUTION: The WWAN module and the WLAN module are not interchangeable. Description Spare part number HP hs2340 HSPA+ Mobile Broadband Module 632155-001 HP un2430 EV-DO/HSPA Mobile Broadband Module 634400-001 Before removing the WWAN module, follow these steps: 1. Shut down the computer. I...
Page 68 - WLAN module
WLAN module CAUTION: The WLAN module and the WWAN module are not interchangeable. Description Spare part number Broadcom 4313AGN 802.11a/b/g/draft-n WiFi Adapter for use in Afghanistan, Albania, Algeria,Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan,B...
Page 75 - Processor
Processor NOTE: All processor spare part kits include replacement thermal material. Description Spare part number AMD A8-3510M (2.5-GHz/1.5-GHz, 4-MB L2 cache, 45W) 653358-001 AMD A6-3410M (2.3-GHz/1.6-GHz, 4-MB L2 cache, 45W) 653357-001 AMD A4-3310M (2.5-GHz/2.1-GHz, 2-MB L2 cache, 45W) 653356-001 ...
Page 76 - Keyboard
3. Lift the processor (2) straight up and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle (4) embossed on the processor slot when you install the processor. Reverse this procedure to install the processor. Keyboard NOTE: For a detailed list of available keyb...
Page 79 - Bottom cover from top cover
8. Lift the keyboard connector latch (2) , and then disconnect the keyboard cable from the system board (3) . 9. Remove the keyboard. Reverse this procedure to install the keyboard. Bottom cover from top cover Description Spare part number Bottom cover 641838-001 Top cover (includes a 2-button touch...
Page 84 - Fingerprint reader board
Fingerprint reader board Description Spare part number Fingerprint reader board (includes cable) 642764-001 Before removing the fingerprint reader board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut...
Page 86 - Lid switch
Lid switch Description Spare part number Lid switch board (includes cable) 642765-001 Before removing the lid switch, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating syste...
Page 90 - RJ-11 connector cable
RJ-11 connector cable NOTE: The RJ-11 connector cable is included in the Cable Kit, spare part number 641830-001. Before removing the RJ-11 connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then s...
Page 98 - System board
22. Remove the latching mechanism from the tabs that hold it in place (3) , slide the mechanism until it clears the tabs (4) , and then lift the mechanism from the display (5) . Reverse this procedure to reassemble and install the display assembly. System board NOTE: All system board spare part kits...
Page 104 - Using Computer Setup; Starting Computer Setup; Navigating and selecting in Computer Setup
5 Computer Setup (BIOS) and SystemDiagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the inputand output devices on the system (such as disk drives, display, keyboard, mouse, and printer).Computer Setup includes settings for the t...
Page 105 - Restoring factory settings in Computer Setup
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Ignore ...
Page 106 - Updating the BIOS; Determining the BIOS version; Downloading a BIOS update
Updating the BIOS Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs . Some download packages contain a file named Readme.txt, which contains information regardinginstalling and troubleshooting the f...
Page 107 - Using System Diagnostics
NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary. Follow any instructions that are displayed on the screen after thedownload is complete. If no instructions are...
Page 108 - Specifications; Computer specifications
6 Specifications Computer specifications Metric U.S. Dimensions Length 23.1 cm 9.11 in Width 33.8 cm 13.3 in Height (front to rear) 3.4 to 3.6 cm 1.34 to 1.42 in Weight (equipped with UMA graphics, optical drive, 1 SODIMM, hard drive, WLAN module, 3 cell battery) 2.20 kg 4.85 lbs Input power Operati...
Page 111 - Hard drive specifications
Hard drive specifications 750-GB* 500-GB* 320-GB* 250-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm 70 mm Weight 115 g 101 g 101 g 101 g Interface type SATA SATA SATA SATA Transfer rate 100 MB/sec 100 MB/sec 100 MB/sec 100 MB/sec Security ATA security ATA security ATA sec...
Page 115 - DVD-ROM Drive specifications
DVD-ROM Drive specifications Applicable disc DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18, CD-ROM (Mode 1 and 2), CD DigitalAudio, CD-XA ready (Mode 2, Form 1 and Form 2), CD-I (Mode 2, Form 1 and Form2), CD-R, CD-RW, Photo CD (single and multisession), CD-Bridge Center hole diameter 1.5 cm (0.59 in) Disc ...
Page 116 - Specification information in Device Manager
Specification information in Device Manager Device Manager allows you to view and control the hardware attached to the computer, as well asprovides hardware specification information. You can also add hardware or modify device configurations using Device Manager. NOTE: Windows 7 and Windows Vista in...
Page 117 - Backup and recovery; Windows 7; Backing up your information
7 Backup and recovery Windows 7 ● Backing up your information ● Performing a system recovery To protect your information, use Windows Backup and Restore to back up individual files and folders,back up your entire hard drive (select models only), create system repair discs (select models only)by usin...
Page 118 - Performing a system recovery
new software and data files, you should continue to back up your system on a regular basis tomaintain a reasonably current backup. The system repair discs (select models only) are used to startup (boot) the computer and repair the operating system in case of system instability or failure. Yourinitia...
Page 119 - Using the Windows recovery tools; Using f11 recovery tools
Using the Windows recovery tools To recover information you previously backed up: 1. Select Start > All Programs > Maintenance > Backup and Restore . 2. Follow the on-screen instructions to recover your system settings, your computer (select modelsonly), or your files. To recover your infor...
Page 120 - Using a Windows 7 operating system DVD (purchased separately)
3. If the HP Recovery partition is listed, restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 4. Press f11 while the “Press <F11> for recovery” message is displayed on the screen. 5. Follow the on-screen ins...
Page 121 - Windows Vista
Windows Vista To protect your information, use the Backup and Restore Center to back up individual files andfolders, back up your entire hard drive (select models only), or create system restore points. In caseof system failure, you can use the backup files to restore the contents of your computer. ...
Page 122 - Performing a recovery
To create a backup using Backup and Restore Center: NOTE: Be sure that the computer is connected to AC power before you start the backup process. NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 1. Select Start > All Programs > Maintenance &...
Page 125 - Power cord set requirements; Requirements for all countries and regions
8 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in thecountry or region where the equi...
Page 126 - Requirements for specific countries and regions
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's R...
Page 127 - Recycling
9 Recycling Battery When a battery has reached the end of its useful life, do not dispose of the battery in generalhousehold waste. Follow the local laws and regulations in your area for computer battery disposal. Display WARNING! The backlight contains mercury. Exercise caution when removing and ha...
Page 133 - Index
Index Symbols/Numerics 1394 port, identifying 14 A AC adapter, spare part numbers 28, 30 accessory battery connector, identifying 17 antennas disconnecting 58, 60 audio, product description 3audio-in (microphone) jack 16audio-out (headphone) jack 16 B Backup and Restore 110Backup and Restore Center ...
