Page 2 - UDGHPDUNV
7UDGHPDUNV Th e fo llo win g a re tra d em ar ks or re gi s te red t rad e ma rk s o f t he ir re sp e c tiv e ow ne rs . O the r pr od u ct n ame s me n tio n ed i n thi s ma nu a l ma y al so b e tra d ema rk s o r re g is te re d tra de ma rk s o f th e ir res p e ct ive o wn er s. Re gi s ter ed...
Page 4 - LL
406785%23ULQW6\VWHP2SHUDWLRQ LL Face-down Tray 2-13Face-up Tray 2-14Other Media Delivery Options 2-15 Loading the Multipurpose Tray ................................................ 2-15 Envelopes: Special Considerations 2-19Labels: Special Considerations 2-19Letterhead and Memo Media: Special Consid...
Page 5 - LLL
&RQWHQWV LLL Improving Collation Performance 3-10Chunk Collation 3-11Advantages of Collation 3-12 Working with Status Pages ....................................................... 3-13 Cancelling/Ending Print Jobs ................................................... 3-14 Cancel a Single Print Job...
Page 6 - LY; URXEOHVKRRWLQJ3ULQWHU
406785%23ULQW6\VWHP2SHUDWLRQ LY 7URXEOHVKRRWLQJ3ULQWHU 3UREOHPV ....................................................................................................... 6-1 Introduction .................................................................................. 6-2 Status Messages ...............
Page 8 - YL
406785%23ULQW6\VWHP2SHUDWLRQ YL Setting Up Your Browser Software 7-3 Printer Home Page ...................................................................... 7-9 Home 7-10Operator Control 7-11General Settings 7-14Printer Jobs 7-22Consumable Status 7-24System Support Page 7-26QMS, Inc. Page 7-28Local...
Page 10 - Introduction; Provides an overview of this guide.; Consumables
,QWURGXFWLRQ 406785%23ULQW6\VWHP2SHUDWLRQ ,QWURGXFWLRQ This manual provides infor mation on installing consumables such as media and toner cartridges. You’ll also find information on advanced printing features, printer care, print quality, and troubleshooting. Use this guide in conjunction with your...
Page 12 - lowercase bold PostScript operators and DOS commands
,QWURGXFWLRQ 406785%23ULQW6\VWHP2SHUDWLRQ 7\SRJUDSKLF&RQYHQWLRQV The following typographic conventions are used in this manual: » Note: Notes contain tips, extra information, or important information that deserves emphasis or reiteration. ▲ Caution: Cautions present information that you need to ...
Page 16 - XUQGLDOWRWKHULJKW
/RDGLQJWKH 0HGLD&DVVHWWH 406785%23ULQW6\VWHP2SHUDWLRQ 6HWWKH&RUUHFW0HGLD6L]HIRUWKH0HGLD&DVVHWWH 1 Turn the dial to the right to unlock the front media size guide. 2 Slide the media guide to align it with the correct media size marker. 3 Turn the dial to the left to lock the front paper s...
Page 17 - Paper is packed in reams of 500 sheets. Don’t unpack the
/RDGLQJWKH 0HGLD&DVVHWWH &RQVXPDEOHV 5 Align the tip of the guide with the desired paper size marker, then insert the rest into the paper cassette. /RDG0HGLDLQWKH&DVVHWWH 1 Unwrap the paper, pull the stack out, and then with one hand at each end of the stack, lift and hold it in a curved...
Page 18 - WUDLJKWHQDQG5ROO
/RDGLQJWKH 0HGLD&DVVHWWH 406785%23ULQW6\VWHP2SHUDWLRQ 2 Grip each end of the stack firmly. 3 Straighten the stack, and then roll the fanned sheets from side to side to get air through the sheets and prevent static buildup. 4 Take off the top and bottom sheets. The top and bottom sheets sometimes...
Page 21 - Attach the media size card; The media size card identifies the media loaded in a cassette.
/RDGLQJWKH 0HGLD&DVVHWWH &RQVXPDEOHV 2SHQWKH&DVVHWWH 1 Attach the media size card The media size card identifies the media loaded in a cassette. a Remove two of the media size labels and place one on each side of the media size card. b After the media is loaded in a media cassette, inser...
Page 22 - Flip up the media stop, and slide it to the correct media size.
/RDGLQJWKH 0HGLD&DVVHWWH 406785%23ULQW6\VWHP2SHUDWLRQ 2 Slide the cassette into the cassette slot until it’s firmly seated. 3 Flip up the media stop, and slide it to the correct media size. » Note: When printing different-sized media in the face-down tray, set the media stop to the largest media...
Page 24 - HOHFWLQJ0HGLD; Load media in the multipurpose tray.; Reference for infor ma-
6HOHFWLQJ0HGLD 'HOLYHU\ 406785%23ULQW6\VWHP2SHUDWLRQ 2 Load media in the multipurpose tray. The print side should be facing up and placed as shown, depend-ing on the media size. The media is automatically fed into the printer, and the printed media is forwarded to the selected output tray. See chapt...
Page 29 - XOWLSXUSRVH; Pull out the large tray extension from the two grips.
/RDGLQJWKH 0XOWLSXUSRVH 7UD\ &RQVXPDEOHV 2 Pull out the large tray extension from the two grips. 3 Pull out the small tray extension from the center grip. 4 Adjust the media guides to the size of the media. 7UD\
Page 30 - Adjust the media stop to the correct size.
/RDGLQJWKH 0XOWLSXUSRVH 7UD\ 406785%23ULQW6\VWHP2SHUDWLRQ 5 Align the media, and insert it between the media guides as far as possible into the printer, with print-side up and the top of the media going into the printer first. See chapter 2, “Print Media,” of the Reference for the print media chart ...
Page 33 - /HWWHUKHDGDQG0HPR0HGLD6SHFLDO
/RDGLQJWKH 0XOWLSXUSRVH 7UD\ &RQVXPDEOHV /HWWHUKHDGDQG0HPR0HGLD6SHFLDO &RQVLGHUDWLRQV Letterhead and memo media are printed from the multipur pose tray. Keep in mind the following: Load the media lengthwise (long edge first), face up, and with the top of the page toward the rear of the pri...
Page 34 - ULQWLQJ; UDQVSDUHQFLHV6SHFLDO&RQVLGHUDWLRQV; Use only transparency sizes letter or A4.
3ULQWLQJ (QYHORSHV 406785%23ULQW6\VWHP2SHUDWLRQ 7UDQVSDUHQFLHV6SHFLDO&RQVLGHUDWLRQV Transparencies are printed from the multipurpose tray, using the face-up output tray at the back of the printer. We recommend using Canon USA or 3M type PP2500 transpar-encies. Use only transparency sizes let...
Page 36 - Open the multipurpose tray.
3ULQWLQJ (QYHORSHV 406785%23ULQW6\VWHP2SHUDWLRQ 2 Flex the envelope stack (including the edges) to remove any stiffness. Correct any dog-eared corners, then tap the enve-lopes on a flat surface to align. 3 Open the multipurpose tray. 4 Adjust the media guides to the height of the envelopes. 7DS6WDFN...
Page 38 - RQHU&DUWULGJH6WRUDJH; The toner cartridge
8VLQJ7RQHU &DUWULGJHV 406785%23ULQW6\VWHP2SHUDWLRQ When toner is low, it is sometimes helpful to take the cartridge out of the printer and redistribute the toner. This is done by gently rocking the car tridge side to side. Then reinstall the car tridge. If the TONER LOW message remains in the di...
Page 39 - HILOOHG7RQHU&DUWULGJHV; HGLVWULEXWLQJ7RQHU; When the toner supply is low,
8VLQJ7RQHU &DUWULGJHV &RQVXPDEOHV Should be kept away from monitors, disk drives, and floppy disks. The magnets in the cartridge can damage stored data. 5HILOOHG7RQHU&DUWULGJHV QMS does not recommend using refilled toner car tridges on this printer. Refilled toner cartridges may produc...
Page 40 - HSODFLQJD; HSODFLQJD7RQHU&DUWULGJH; Reference for more information on toner car-
5HSODFLQJD 7RQHU&DUWULGJH 406785%23ULQW6\VWHP2SHUDWLRQ 5HSODFLQJD7RQHU&DUWULGJH You may purchase additional cartridges from your QMS vendor. See the “Print Engine Specifications” section of appendix B, “Technical Specifications,” in the Reference for more information on toner car- tridges. 5...
Page 41 - Open the top cover, if it’s not already opened.; After taking the toner cartridge from its protective bag, do; Remove the black protective sheet, and discard it.
5HSODFLQJD 7RQHU&DUWULGJH &RQVXPDEOHV ,QVWDOOLQJD7RQHU&DUWULGJH In your laser printer, characters and images are created through a process that applies toner (made of carbon particles) to the page in the printer’s fusing unit. When an image is formed, heat and pressure are applied to tra...
Page 42 - Distribute the toner in the car tridge.
5HSODFLQJD 7RQHU&DUWULGJH 406785%23ULQW6\VWHP2SHUDWLRQ 4 Distribute the toner in the car tridge. Hold the cartridge with both hands, and gently rock it from side-to-side five or six times to distribute the toner. 5 Remove the tape seal. Holding the car tridge in place with one hand, use your oth...
Page 43 - Slide the toner car tridge in the printer.
5HSODFLQJD 7RQHU&DUWULGJH &RQVXPDEOHV 6 Slide the toner car tridge in the printer. Grasp the tabs on the toner cartridge and place the cartridge on the rails inside the printer. Then lift the tabs slightly, and slide the cartridge straight back into the printer until it is firmly seated. 7 C...
Page 46 - +LJK5HVROXWLRQ3ULQWLQJ; TURBO Print System supports three print reso-; HWWLQJWKH5HVROXWLRQ; Menu; If you have the optional Multi-Res; Default
,QWURGXFWLRQ 406785%23ULQW6\VWHP2SHUDWLRQ ,QWURGXFWLRQ This chapter describes changing print resolution, using high-resolu-tion while duplexing, chaining paper cassettes, collating output, print-ing a status page, cancelling a print job, and ending a print job. +LJK5HVROXWLRQ3ULQWLQJ The QMS 2425/24...
Page 47 - PRRWKLQJ
+LJK 5HVROXWLRQ 3ULQWLQJ $GYDQFHG3ULQWLQJ)HDWXUHV Your printer offers greatly improved print quality at 600 and 1200 dpi. To take best advantage of these higher resolutions use The resident PostScript and PCL 5e typefaces The QMS printer drivers designed for your printer » Note: Whenever possibl...
Page 51 - Print on one side of the media.; Straighten the leading-edge of the media if it’s curled
3ULQWLQJ'XSOH[ $GYDQFHG3ULQWLQJ)HDWXUHV $XWRPDWLFYLDD&DVVHWWH Once the duplex printing option is installed on your printer, the Duplex option appears in the Operator Control menu. See chapter 4, “Printer Configuration,” in the Reference guide for more information on this option. Use you applicat...
Page 53 - TURBO Print System comes standard with two; VLQJWKH&RQILJXUDWLRQ0HQX; Operator Control/Chain Inputbins; Choices; On; Notes
&DVVHWWH &KDLQLQJ $GYDQFHG3ULQWLQJ)HDWXUHV &DVVHWWH&KDLQLQJ The QMS 2425/2425 TURBO Print System comes standard with two 500-sheet universal cassettes (also known as trays or input bins) for a total media capacity of approximately 1000 sheets before a reload is necessary. You may cho...
Page 54 - QFROODWHG
&ROODWLQJ 2XWSXW 406785%23ULQW6\VWHP2SHUDWLRQ &ROODWLQJ2XWSXW Collation is the printing of sets of multiple copies of a document in numeric order. The QMS 2425/2425 TURBO Print System is collation capable. It can deliver multiple copies of your document in collated or uncollated order to the...
Page 56 - The order of output on the your QMS 2425/2425 TURBO Print
&ROODWLQJ 2XWSXW 406785%23ULQW6\VWHP2SHUDWLRQ For example, in the following illustration, copies “a” and “b” of each set must be manually combined to create one collated document. The order of printing is copy 1(a), copy 2(a), copy 3(a), copy 4(a), copy 1(b), copy 2(b), copy 3(b), and copy 4(b)....
Page 57 - :RUNLQJZLWK6WDWXV3DJHV; Standard
:RUNLQJZLWK 6WDWXV3DJHV $GYDQFHG3ULQWLQJ)HDWXUHV If chunk collation does occur, it may be best to use a header and trailer page to determine the beginning and end of each collation sequence. (See chapter 4, “Printer Configuration,” of the Reference for information on using header and trailer pages.)...
Page 58 - Advanced
&DQFHOOLQJ (QGLQJ3ULQW -REV 406785%23ULQW6\VWHP2SHUDWLRQ Advanced This document, which can be five or more pages long, provides All the infor mation from the standard status page The configuration menu settings A full list of fonts and downloaded emulation 3ULQWLQJD6WDWXV3DJH After you hav...
Page 63 - ULQWHU
&OHDQLQJWKH 3ULQWHU 3ULQWHU&DUH Do not touch the electrical contacts, gears, or laser beam devices. Doing so may damage the printer and cause the print quality to deteriorate. Keep media in the output tray at minimum level. If the media stacks too high, your printer may experience media ...
Page 64 - &OHDQLQJWKH2XWVLGHRIWKH3ULQWHU; Turn off the printer, unplug the power cord, and
&OHDQLQJWKH 3ULQWHU 406785%23ULQW6\VWHP2SHUDWLRQ &OHDQLQJ*XLGHOLQHV 0 WARNING! Turn off the printer, unplug the power cord, and disconnect any interface cables before cleaning. ACHTUNG! Ziehen Sie den Netzstecker aus der Steckdose bevor Sie den Drucker reinigen. In addition to unplugging the...
Page 65 - Turn off the printer, unplug the power cord, disconnect; Schalten Sie vor der Reinigung bitte den Drucker aus,; Open the top cover and remove the toner cartridge.; If you plan to reinstall the toner cartridge, put it back in its
&OHDQLQJWKH 3ULQWHU 3ULQWHU&DUH ▲ Caution: Avoid using solvents, such as alcohol and benzene, or sprays as they may damage the finish. &OHDQLQJWKH$QWLVWDWLF7HHWK 0 WARNING! Turn off the printer, unplug the power cord, disconnect any interface cables, and make sure that the fusing unit ha...
Page 66 - Return the brush and toner cartridge to the printer.
&OHDQLQJWKH 3ULQWHU 406785%23ULQW6\VWHP2SHUDWLRQ 3 Slide the brush back and forth a few times to clean the anti-static teeth. ▲ Caution: When cleaning the anti-static teeth, be careful not to touch the transfer charging roller. This may deteriorate print quality. 4 Return the brush and toner car...
Page 67 - Then use a soft dry cloth to wipe off any remaining water.; When cleaning the transfer guide area, be careful not to; UDQVIHU&KDUJLQJ5ROOHU
&OHDQLQJWKH 3ULQWHU 3ULQWHU&DUH To maintain clear, crisp print quality, and to help prevent paper jams, clean the transfer guide area after replacing a toner car tridge, or when necessary. Use the following procedure: 1 Open the top cover and remove the toner cartridge. » Note: If you plan t...
Page 69 - Connect the interface cables and turn on the printer.; VLQJWKH0DLQWHQDQFH.LW; ing the Maintenance Kit” section, for details on this kit.
8VLQJWKH 0DLQWHQDQFH .LW 3ULQWHU&DUH 2 Wipe off any toner residue and paper dust from the registra-tion roller area with a soft cloth dampened with water.Then use a soft dry cloth to wipe off any remaining water. ▲ Caution: When cleaning the registration roller area, be careful not to touch the ...
Page 70 - HSDFNLQJWKH3ULQWHU; TURBO Print; Turn off the printer.; If you’re returning the printer for service, you don’t need to
5HSDFNLQJWKH 3ULQWHU 406785%23ULQW6\VWHP2SHUDWLRQ 5HSDFNLQJWKH3ULQWHU If you need to relocate or ship your QMS 2425/2425 TURBO Print System after it has been installed, you must follow the procedures in this section to prevent damage to the printer and to keep your war-ranty valid. ▲ Caution: QMS ca...
Page 71 - HPRYHWKH7RQHU&DUWULGJH; The toner cartridge is sensitive to bright light. Do not remove
5HSDFNLQJWKH 3ULQWHU 3ULQWHU&DUH 5HPRYHWKH7RQHU&DUWULGJH » Note: The toner cartridge is sensitive to bright light. Do not remove the car tridge from the printer until you’re ready to return it to its protective bag. Store the cartridge in an environment that is not subject to extreme heat or...
Page 73 - HSDFNWKH3ULQWHU; Der Drucker wiegt ca 48 kg bitte versuchen Sie; Close the printer’s top cover.
5HSDFNLQJWKH 3ULQWHU 3ULQWHU&DUH 5HSDFNWKH3ULQWHU 0 WARNING! The printer weighs about 106 lbs (48 kg). Don’t lift it by yourself. ACHTUNG! Der Drucker wiegt ca 48 kg; bitte versuchen Sie niemals, das Gerät alleine anzuheben oder zu tragen. 1 Insert the packing material that was originally remove...
Page 75 - Put the printer back in its original protective plastic bag.
5HSDFNLQJWKH 3ULQWHU 3ULQWHU&DUH 6 If you have an optional feeder, remove it from the printer, and then repack it for storage. 7 Put the printer back in its original protective plastic bag. 8 Get someone to help you with this step: Lift the printer back into its original shipping carton. » Note:...
Page 78 - Basic—See the following table for details on screen
406785%23ULQW6\VWHP2SHUDWLRQ ,QWURGXFWLRQ ,QWURGXFWLRQ Density, gamma correction, and print resolution are some of the fac-tors that affect print quality. High-resolution technology, while more complex, gives you more flexibility to control the print quality factors. This chapter will aid you in set...
Page 82 - WDWXV0HVVDJHV
,QWURGXFWLRQ 406785%23ULQW6\VWHP2SHUDWLRQ ,QWURGXFWLRQ This chapter provides information to aid you in resolving printer prob-lems you may encounter, or at least guide you to the proper sources for help. You’ll find in this chapter tables of common status messages, a problem checklist, and actions y...
Page 84 - HVVDJHV
6WDWXV 0HVVDJHV 406785%23ULQW6\VWHP2SHUDWLRQ x ACTIVE JOBS The printer is on line. ( x identifies the number of jobs in process.) ADJUST INPUTBIN BIN The specified input bin (cassette) is not inser ted correctly. Adjust the cassette, Multipur pose tray. INPUTBIN BIN JAM Media has jammed while being ...
Page 88 - HUYLFH0HVVDJHV; CALL FOR SERVICE
6WDWXV 0HVVDJHV 406785%23ULQW6\VWHP2SHUDWLRQ 6HUYLFH0HVVDJHV When the printer requires service, operation stops and the message window displays CALL FOR SERVICE followed by the location of the problem and error number. Have this information available when you call for service. » Note: A service mess...
Page 89 - Error Description
6WDWXV0HVVDJHV 7URXEOHVKRRWLQJ3ULQWHU3UREOHPV &DOOIRU6HUYLFH (UURU&RGHV The following table lists Call for Service error codes that could appear on the printer message window and their meanings. Error Code Error Description 1 General fuser malfunction 2 Fuser temperature low malfunction 3 Fu...
Page 90 - Codes
7HVWLQJ3& 3ULQWHU &RPPXQLFDWLRQ 406785%23ULQW6\VWHP2SHUDWLRQ +3*/(UURU&RGHV DQG3&/(UURU&RGHV The following tables list error codes that could appear on the printer message window when running the HP-GL or PCL emulation. 7HVWLQJ3&3ULQWHU &RPPXQLFDWLRQ To test communication...
Page 91 - DUDOOHO&RPPXQLFDWLRQ; If you’re prompted for the name of the list device, type; or
7HVWLQJ3&3ULQWHU &RPPXQLFDWLRQ 7URXEOHVKRRWLQJ3ULQWHU3UREOHPV &UHDWLQJWKH7HVW)LOH To create the test file, type the following commands at the DOS prompt: copy con printest.ps ↵ showpage ↵ ^D^Z ↵ (All commands above except the DOS copy command are case sen-sitive and must be typed exactly...
Page 93 - URXEOHVKRRWLQJ3ULQWHU3UREOHPV; &KDQJLQJ6HULDO6HWWLQJV
7HVWLQJ3&3ULQWHU &RPPXQLFDWLRQ 7URXEOHVKRRWLQJ3ULQWHU3UREOHPV 3 If the printer and PC are communicating, a blank page ejects from the printer. If a blank page doesn’t eject and you typed the file correctly, you may want to check your AUTOEXEC.BAT file in DOS to make sure that the printer's s...
Page 96 - ULQWHU3UREOHP; ULQWHU3UREOHP&KHFNOLVW; Does the printer power light come on?; PAPER OUT
3ULQWHU3UREOHP &KHFNOLVW 406785%23ULQW6\VWHP2SHUDWLRQ 3ULQWHU3UREOHP&KHFNOLVW This section contains a list of possible printer problems and solutions. If you have just installed your printer, be sure you have followed the steps in chapter 2, “Setting Up Your Printer,” in the Getting Started ...
Page 98 - If nothing prints at all, do an engine test print.
0HGLD-DPV 406785%23ULQW6\VWHP2SHUDWLRQ 5 If nothing prints at all, do an engine test print. Use a paper clip that has been straightened and inser t it gently into a small square access hole on the right side of the printer near the back. The printer should print a vertical line test print. 0HGLD-DPV...
Page 101 - Remove any envelopes from the envelope feeder.
0HGLD-DPV 7URXEOHVKRRWLQJ3ULQWHU3UREOHPV After checking for and removing media from the areas indicated, open and close one of the printer covers (top, left, or right) to clear the jam message. If all the jammed media has been removed, printing auto-matically restarts when the cover is closed. If pr...
Page 103 - Slide the feeder in the printer slot as far as it will go.
0HGLD-DPV 7URXEOHVKRRWLQJ3ULQWHU3UREOHPV 6 Slide the feeder in the printer slot as far as it will go. 7 Open and close one of the printer’s covers (top, left, or right) to remove the jam message and continue printing.
Page 104 - Remove any jammed media by pulling gently on it.
0HGLD-DPV 406785%23ULQW6\VWHP2SHUDWLRQ &OHDULQJD0XOWLSXUSRVH7UD\$UHD-DPV Follow these instructions to clear a media jam from the multipurpose tray area: 1 Remove any jammed media by pulling gently on it. If the jammed media can’t be pulled out easily, don’t force it out. Open the top cover and f...
Page 105 - Close the jam release cover.
0HGLD-DPV 7URXEOHVKRRWLQJ3ULQWHU3UREOHPV &OHDULQJ3DSHU3LFNXS$UHD-DPV Follow these instructions to clear a media jam from the paper pick-up area: 1 If the optional paper deck is installed, first lower the paper pick-up cover. Then open the jam release cover. 2 Press down on the green lever, and r...
Page 106 - The fixing assembly and print delivery areas become
0HGLD-DPV 406785%23ULQW6\VWHP2SHUDWLRQ 2 Pull out the cassette and gently remove any jammed media. 3 Adjust the remaining print media in the cassette. 4 Slide the cassette back in the printer. 5 Open and close one of the printer’s covers (top, left, or right) to remove the jam message and continue p...
Page 107 - Open it and remove the jammed media.
0HGLD-DPV 7URXEOHVKRRWLQJ3ULQWHU3UREOHPV 1 Lightly press the top center area of the duplexing unit jam release cover (on the front of the printer) to pop it open. 2 Open it and remove the jammed media. ▲ Caution: Do not force the jammed media out. Otherwise, the media may tear and leave residual pie...
Page 109 - Return the green plate to its initial position.
0HGLD-DPV 7URXEOHVKRRWLQJ3ULQWHU3UREOHPV 8 Return the green plate to its initial position. 9 If the paper is already inside the duplexing unit, gently pull the paper straight up to remove it. 10 Reinstall the duplexer. 11 Close the door.
Page 110 - Gently remove any jammed paper from the following areas
0HGLD-DPV 406785%23ULQW6\VWHP2SHUDWLRQ &OHDULQJ/HIW&RYHUDQG)L[LQJ$UHD-DPV 1 Gently remove any jammed paper from the following areas
Page 111 - Release the tab door to close it.; Remember to pull the media gently to avoid tearing or; Open the paper pick-up cover to remove the paper jam.
0HGLD-DPV 7URXEOHVKRRWLQJ3ULQWHU3UREOHPV 2 If the media is still in the fixing assembly area, press down the green tab to open the door and pull the jammed media straight out. 3 Release the tab door to close it. 4 Close the left cover. » Note: Remember to pull the media gently to avoid tearing or le...
Page 112 - Remove any paper from the paper pick-up roller area.; If you cannot remove the paper from this area, go on to step 5.
0HGLD-DPV 406785%23ULQW6\VWHP2SHUDWLRQ 2 Remove any paper from the paper pick-up cover by simply lifting the metal frame from the green label area and gently pulling out the paper. 3 Remove any paper from the paper pick-up roller area. 4 Close the pick-up cover. If you cannot remove the paper from t...
Page 113 - Open the paper deck and remove the jammed paper.; Leaving print media in the multipurpose tray can cause the; Open the printer’s top cover.; Place the toner car tridge in its protective bag to avoid
0HGLD-DPV 7URXEOHVKRRWLQJ3ULQWHU3UREOHPV 5 Open the paper deck and remove the jammed paper. 6 Close the paper deck. 7 Open and close one of the printer’s covers (top, left, or right) to remove the jam message and continue printing. &OHDULQJ7RS&RYHU$UHD-DPV » Note: Leaving print media in the ...
Page 114 - WARNING; : Be careful the area around the fuser assembly is; Pull out the jammed media.; Do not lift the transfer-guide lock-tray beyond its upright; Replace the toner cartridge.
0HGLD-DPV 406785%23ULQW6\VWHP2SHUDWLRQ 3 Open the transfer-guide lock-tray and lift the green lever to open the media access door. 0 WARNING : Be careful; the area around the fuser assembly is hot ACHTUNG! Verletzungsgefahr! Bei Betrieb wird die Umgebung der Fixiereinheit heiß. 4 Pull out the jammed...
Page 116 - Push the button near the front left side of the scanner.; The ADF module will lift slightly.
0HGLD-DPV 406785%23ULQW6\VWHP2SHUDWLRQ &OHDULQJ&URZQ&RS\$')3DSHU-DPV Use the following procedure to remove a paper jam in the automatic document feeder : 1 Push the button near the front left side of the scanner. The ADF module will lift slightly.
Page 117 - Push the ADF module securely back into place.; This doesn’t apply with jams in the reversing mechanism.
0HGLD-DPV 7URXEOHVKRRWLQJ3ULQWHU3UREOHPV 2 Lift the right side of the ADF module as far as possible, and then slowly removed the jammed paper. 3 Push the ADF module securely back into place. &OHDULQJ6WDFNOHU0HGLD-DPV This section explains how to remove jammed media from the stackler. When using ...
Page 118 - HYHUVLQJ
0HGLD-DPV 406785%23ULQW6\VWHP2SHUDWLRQ 0HGLD-DPVLQWKH3DSHU)HHG$UHD 1 Pull the Stackler away from the printer. 2 Remove the jammed media. 3 If you’re unable to remove the jammed media, open the reversing guide and try again. 5HYHUVLQJ *XLGH
Page 119 - Open the reversing guide and pull out the jammed media.
0HGLD-DPV 7URXEOHVKRRWLQJ3ULQWHU3UREOHPV 3DSHU-DPVLQWKH5HYHUVLQJ$UHD 1 Open the reversing guide and pull out the jammed media. 0HGLD-DPVLQWKH3DSHU7UDQVIHU$UHD 1 Lift the top cover handle. 7RS&RYHU +DQGOH
Page 120 - Open the hinged top cover gently.
0HGLD-DPV 406785%23ULQW6\VWHP2SHUDWLRQ 2 Open the hinged top cover gently. 3 If the paper is jammed by the face-up print, lift the upper guide and remove the jammed paper. 7RS&RYHU
Page 122 - Remove the jammed media from the tray.; Remove the staple cartridge only when it has run out of
6WDSOHU-DPV 406785%23ULQW6\VWHP2SHUDWLRQ 0HGLD-DPVLQWKH3DSHU'HOLYHU\$UHD 1 Remove the jammed media from the tray. If the jammed media is difficult to remove, gently lift the paper guide. 6WDSOHU-DPV ▲ Caution: Remove the staple cartridge only when it has run out of staples. If it is removed, always ...
Page 123 - Open the front cover and pull down the stapler unit.; Never insert your fingers all the way into the open
6WDSOHU-DPV 7URXEOHVKRRWLQJ3ULQWHU3UREOHPV 1 Open the front cover and pull down the stapler unit. 0 WARNING! Never insert your fingers all the way into the open stapler compartment, unless instructed to do so. ACHTUNG! Stecken Sie niemals Ihre Finger in die offene Klammervorrichtung, es sei denn, Si...
Page 124 - Using a pointed object, remove the jammed staples.; Watch carefully for jammed staples as they may
6WDSOHU-DPV 406785%23ULQW6\VWHP2SHUDWLRQ 3 Using a pointed object, remove the jammed staples. The jam is cleared when all bent or skewed staples have been removed. 0 WARNING! Watch carefully for jammed staples as they may cause injury. ACHTUNG! Achten Sie sorgfältig auf gestaute Heftklammern, denn d...
Page 125 - Pull the stapler unit back up to its original position.; Be careful. Too much pressure may damage the button.; Close the front cover.
6WDSOHU-DPV 7URXEOHVKRRWLQJ3ULQWHU3UREOHPV 5 Pull the stapler unit back up to its original position. 6 Using the tip of a pointed object, such as a push pin or the tip of a pencil, press gently on the test staple button once to bring the staples to the ready position. » Note: Be careful. Too much pr...
Page 127 - Power
7URXEOHVKRRWLQJ &URZQ&RS\ 7URXEOHVKRRWLQJ3ULQWHU3UREOHPV 7URXEOHVKRRWLQJ&URZQ&RS\ 8QGHUVWDQGLQJWKH/('V The scanner has three LEDs—Power (amber), Ready (green), and Jam (red). Alone and in combination they indicate the scanner’s status. If these LEDs are . . . they indicate . . . Do t...
Page 128 - URXEOHVKRRWLQJ; Symptom
7URXEOHVKRRWLQJ &URZQ&RS\ 406785%23ULQW6\VWHP2SHUDWLRQ 6ROYLQJ2WKHU3UREOHPV Symptom Solution Documents don’t feed smoothly into the ADF. Clean the ADF (see chapter 5, the “Cleaning the Automatic Document Feeder” section, of the Options manual). Edges of the copy are cut off Make sure you...
Page 129 - R$GYDQFHG6WDWXV3DJH¶; Reference guide for information about memor y clients).
&RQWURO3DQHO 3UREOHPV 7URXEOHVKRRWLQJ3ULQWHU3UREOHPV &RQWURO3DQHO3UREOHPV 'DWD,QGLFDWRU6WD\V/LW If the printer has warmed up and the Data indicator stays on, two problems may exist: If you are downloading additional typefaces, too many can over-load the printer’s memory, causing the printe...
Page 130 - UREOHPV; Open the top cover of the printer and check for a media jam.; If a; in this chapter for more
&RQWURO3DQHO 3UREOHPV 406785%23ULQW6\VWHP2SHUDWLRQ 2 Turn the printer off. From a cold start, the printer takes approximately 1 to 2 minutes to warm up. Be sure you wait long enough for a start-up page before suspect-ing a problem. 3 Check to be sure the paper cassettes are loaded with paper, in...
Page 131 - Administration/Star tup Options/Do Error Handler; Refer to the
:LQGRZV'ULYHU 3UREOHPV 7URXEOHVKRRWLQJ3ULQWHU3UREOHPV 3RVW6FULSW(UURUV If your printer is having trouble printing when using PostScript emula-tion, you should turn on the Error Handler in the control panel menu. Error Handler is a diagnostic tool that identifies PostScript errors encountered during ...
Page 132 - XWSXW3UREOHPV; QDYDLODEOH; — 8 MB RAM, 600x600 is available with letter/A4 media sizes
&URZQ1HW 3UREOHPV 406785%23ULQW6\VWHP2SHUDWLRQ &URZQ1HW3UREOHPV If you have trouble installing and setting up your QMS CrownNet inter-face, check the following: If the printer requires a network interface card, is it correctly installed in the printer? Is the printer connected to the net...
Page 133 - Check the toner cartridge.; The image does not print if the cartridge is empty.
2XWSXW3UREOHPV 7URXEOHVKRRWLQJ3ULQWHU3UREOHPV — If you purchased a QMS 2425Ex with 24 MB RAM or a 2425 TURBO Ex with 32 MB RAM, 600x600 is available with all media sizes for simplex and duplex printing. » Note: The 1200x1200 dpi resolution is only available with the optional Multi-Res daughterboard ...
Page 137 - Check that you are using the correct type media.; See appendix B, “Technical Specifications,” in the
3ULQW4XDOLW\ 3UREOHPV 7URXEOHVKRRWLQJ3ULQWHU3UREOHPV Did you correctly configure the printer? See chapter 4, “Software,” of the Options manual for complete printer configuration information. &DQW$FFHVVWKH.DQML)LOH7KURXJK<RXU $SSOLFDWLRQ If you are using Windows, ensure that the Japanese v...
Page 138 - ULQWHU:LOO1RW3ULQWGSL; ence guide for additional information on memory configuration.
3ULQW4XDOLW\ 3UREOHPV 406785%23ULQW6\VWHP2SHUDWLRQ 2 Check that there is enough toner in the printer. If the TONER LOW message appears in the message window, remove the toner cartridge and gently rock it from side to side to redistribute the toner. Then reinsert the cartridge and tr y printing again...
Page 139 - Make sure you pulled the tab from the toner cartridge.
,PDJH'HIHFWV 7URXEOHVKRRWLQJ3ULQWHU3UREOHPV ,PDJH'HIHFWV The following list includes several image defects with possible solu-tions. Try the solutions in the sequence given. If the solutions listed don’t solve the problem, place a service call to your QMS vendor. See the next section in this chapter...
Page 140 - WDLQVRQWKH%DFNRIWKH3DJH
3ODFLQJD 6HUYLFH&DOO 406785%23ULQW6\VWHP2SHUDWLRQ 2 Remove the toner cartridge and gently rock it from side to side as you would when installing a new cartridge. This redistributes toner inside the cartridge. Then, reinstall the cartridge. 3 If steps 1 and 2 do not solve the problem, install a n...
Page 145 - HWWLQJXSWKH; HWWLQJXSWKH3ULQWHU:HE; Assigning a name to your printer; $VVLJQLQJD3ULQWHU1DPH; QMS CrownNet Setup Guide for more; Start your web browser.
6HWWLQJXSWKH 3ULQWHU:HE 3DJH &URZQ9LHZ3ULQWHU:HE3DJH 6HWWLQJXSWKH3ULQWHU:HE 3DJH Setting up the printer web page to run on your intranet involves two basic steps: Assigning a name to your printer Setting up the “no proxy” preferences in your browser software $VVLJQLQJD3ULQWHU1DPH The printer...
Page 146 - Select the Proxies tab in the dialog box.
6HWWLQJXSWKH 3ULQWHU:HE 3DJH 406785%23ULQW6\VWHP2SHUDWLRQ 3 Select the Proxies tab in the dialog box. 4 Select the Manual Proxy Configuration radio button and press the View... button.
Page 151 - The printer home page provides the following information.; Configuration Menu: No equivalent
3ULQWHU+RPH 3DJH &URZQ9LHZ3ULQWHU:HE3DJH 3ULQWHU+RPH3DJH The Home Page is the starting point for all access to the printer web pages. On this page you will find hotlinks to all of the supporting web pages for your printer. The printer home page provides the following information. Product Name Id...
Page 153 - The Operator Control page is password protected. If a
3ULQWHU+RPH 3DJH &URZQ9LHZ3ULQWHU:HE3DJH 2SHUDWRU&RQWURO The Operator Control hotlink on the home page jumps to the Operator Control page. This page contains a form which allows you to config-ure settings in your printer. » Note: The Operator Control page is password protected. If a password...
Page 155 - File Segment
3ULQWHU+RPH 3DJH &URZQ9LHZ3ULQWHU:HE3DJH Accounting Setup Mode Allows you to select Disable or Enable print job accounting. Configuration Menu: Operator Control/Accounting/Mode Disk Space (KB) Allows you to set the available disk space for job accounting. Configuration Menu: Operator Control/Dis...
Page 157 - ULQWHU6HWWLQJ; Identifies the PostScript emulation level.
3ULQWHU+RPH 3DJH &URZQ9LHZ3ULQWHU:HE3DJH This information can be viewed to show you the status of the printer, but it cannot be changed. To change these settings you must access the printer’s configuration through the control panel of the printer, a remote or local console, or CrownAdmin 3. 3ULQ...
Page 158 - Configuration Menu: Operator Control/Inputbin; Tells you which output tray is the default; Configuration Menu: Operator Control/Outputbin
3ULQWHU+RPH 3DJH 406785%23ULQW6\VWHP2SHUDWLRQ Tumble Duplex Identifies whether duplex print jobs are to print so they can be bound at the top edge (flip-chart style). Configuration Menu: Operator Control/Duplex/ Tumble Duplex Default Chaining Identifies whether tray chaining is enabled or disabled. ...
Page 160 - SWLRQV; Tells you if the duplexer is installed.
3ULQWHU+RPH 3DJH 406785%23ULQW6\VWHP2SHUDWLRQ 2SWLRQV &XUUHQW0HPRU\&RQILJXUDWLRQ Memor y configuration affects the number of jobs that can be accepted by the printer, the number of options available simulta-neously, the number of downloadable fonts and emulations that can be stored, and over...
Page 162 - This hotlink provides the status of the hard disk.; Disk Cache
3ULQWHU+RPH 3DJH 406785%23ULQW6\VWHP2SHUDWLRQ +DUG'LVN6WDWXV This hotlink provides the status of the hard disk. Emulation Temp Shows the size (in KB) of the Emulation Temporary client. This client is used by non-PostScript emulations for storing downloaded (soft) fonts, forms, or macros. Configurati...
Page 163 - LPHRXWV; This hotlink provides the status on established timeouts.; Wait Timeout; Shows the maximum number of seconds the
3ULQWHU+RPH 3DJH &URZQ9LHZ3ULQWHU:HE3DJH 7LPHRXWV This hotlink provides the status on established timeouts. Wait Timeout Shows the maximum number of seconds the PostScript emulation waits for incoming data. Configuration Menu: Administration/Communications/Timeouts/PS Wait TImeout Job Timeout Th...
Page 164 - UHYLRXV
3ULQWHU+RPH 3DJH 406785%23ULQW6\VWHP2SHUDWLRQ 3ULQWHU-REV The Printer Jobs hotlink on the home page jumps to the Printer Jobs page. This page contains information about the current jobs the printer is processing and information on the previous five jobs printed. Job Indicates the job number of the c...
Page 168 - A text box for entering the Printer Help URL.; XSSRUW
3ULQWHU+RPH 3DJH 406785%23ULQW6\VWHP2SHUDWLRQ 6\VWHP6XSSRUW3DJH The System Support hotlink on the home page jumps to the System Support page. This page can be used to set up internal support for the printer as well as to link to the QMS web site. Once you have made the desired changes, choose Select...
Page 173 - Sources of customer suppor t on page A-2
$ 406&XVWRPHU 6XSSRUW ,Q7KLV$SSHQGL[ Sources of customer suppor t on page A-2 QMS world-wide offices on page A-5
Page 174 - RXUFHVRI6XSSRUW; FAQ numbers may be subject to change, so you may want to
6RXUFHVRI 6XSSRUW 406785%23ULQW6\VWHP2SHUDWLRQ $ 6RXUFHVRI6XSSRUW Several sources of help and infor mation are available, depending on the type of help you need: <RXU4069HQGRU Your local vendor (the one from whom you bought the printer) may be best equipped to help you. Your vendor has specially ...
Page 177 - ZLGH2IILFHV
406:RUOG ZLGH2IILFHV $ 406&XVWRPHU6XSSRUW 406:RUOGZLGH2IILFHV 4068QLWHG6WDWHVDQG/DWLQ$PHULFD General Contact1 (334) 633-4300Fax 1 (334) 633-4866Email [email protected] net http://www.qms.com Customer Response Center (CRC) Technical Assistance 1 (334) 633-4500 7:00 am–6:00 pm Central Time Fax 1 (...