Page 4 - Using this Manual
ii Using this Manual C4699Ć90000 Using this Manual This manual contains information necessary to test, calibrate and service: D HP DesignJet 230 plotters (models C4694A and C4695A) D HP DesignJet 250C plotters (models C3190A and C3191A) D HP DesignJet 330 plotters (models C4701A and C4702A) D HP Des...
Page 5 - Contents
iii Contents C4699Ć90000 Contents Using this Manual ii . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Safety Symbols x . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Applications 1Ć2 . . ....
Page 6 - iv Contents
iv Contents C4699Ć90000 Unpacking and Assembling the Plotter 3Ć2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Inspecting the Plotter for Damage 3Ć4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Repacking the Plotter 3Ć4 . . . . . . . . . . . ....
Page 8 - vi Contents
vi Contents C4699Ć90000 Safety Precautions 6Ć2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ESD Precautions 6Ć2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Reassembly 6Ć2 . . ...
Page 10 - viii Contents
viii Contents C4699Ć90000 Carriage Test for the DesignJet 230 and 250C 8Ć39 . . . . . . . . . . . . . . . . . . . . . . . . . Carriage Test for the DesignJet 330 and 350C 8Ć40 . . . . . . . . . . . . . . . . . . . . . . . . . Electrical Test 8Ć41 . . . . . . . . . . . . . . . . . . . . . . . . . . ....
Page 14 - Description
1Ć2 Product Information C4699Ć90000 Description HP DesignJet 230 and 330 (monochrome) and HP DesignJet 250C and 350C (color) plotters are largeĆformat, inkĆjet plotters that print output from software applications, on paper and other media.The plotters produce largeĆformat plots of high resolution a...
Page 20 - Ć2 Site Planning and Requirements; Power Requirements; below lists the power requirements for the plotters.; W A R N I N G; Choosing an Interface Cable; Connect the plotter to your computer
2Ć2 Site Planning and Requirements C4699Ć90000 Power Requirements HP DesignJet 230 and 330 and HP DesignJet 250C and 350C plotters have selfĆadjusting power supplies and do not require a voltage selector or switch settings prior to use. The table below lists the power requirements for the plotters. ...
Page 21 - Site Planning and Requirements; Choosing a Suitable Plotter Environment; Position the plotter
2Ć3 Site Planning and Requirements C4699Ć90000 Choosing a Suitable Plotter Environment (Instructions ' User's Guide, chapter 1, w Position the plotter .) Environmental Specifications Hardware: Environmental Class B2 Operating environment: Plotter With cartridges and media: Temperature Relative Humid...
Page 24 - Ć2 Installation and Configuration; Unpacking and Assembling the Plotter; When the plotter arrives at the user site:
3Ć2 Installation and Configuration C4699Ć90000 Unpacking and Assembling the Plotter When the plotter arrives at the user site: Inspect the shipping container for damage. If the shipping container shows signs of damage, retain it until you have checked the contents of the shipment and verified the pe...
Page 26 - Ć4 Installation and Configuration; Inspecting the Plotter for Damage; container and insulation material. (Part numbers
3Ć4 Installation and Configuration C4699Ć90000 Inspecting the Plotter for Damage Visually inspect the plotter for damage, scratches, dents, or other mechanical defects. If the plotter is damaged in transit, notify the carrier and the nearest HP Sales and Support Office. Retain the shipping container...
Page 29 - Installation and Configuration
3Ć7 Installation and Configuration C4699Ć90000 E/A0Ćsize plotters only. ∼ 32Kg ( ∼ 71 lb)
Page 30 - Ć8 Installation and Configuration; Assembling the RollĆFeed Assembly (Optional); the series of illustrations below:
3Ć8 Installation and Configuration C4699Ć90000 Assembling the RollĆFeed Assembly (Optional) If the user has purchased the optional rollĆfeed assembly for the plotter, assemble it following the series of illustrations below:
Page 34 - Ć12 Installation and Configuration; Installing the Plotter; Setting up the plotter; Using the Plotter; Quick Reference Guide
Error Cartridge Paper Load Media Ready Film Setup Read Settings Align Cartridges Replot FormFeed Media Type Print Quality Cancel Cartridges Setup AlignCartridges Replot FormFeed Cancel Both ON= Best or vellum or translucent Special paper for color Fast Normal Paper Film or vellum or translucent Both...
Page 36 - Configuring the Plotter; setup sheet; Verifying Plotter Operation; Language; Send a sample plot or demo plot
3Ć14 Installation and Configuration C4699Ć90000 HP does not support thirdĆparty inks or offĆaxis ink systems for use with any of its DesignJet series plotters or printers. If a failure or damage to such HP products is found to be directly attributed to the use of thirdĆparty inks or offĆaxis ink sys...
Page 37 - Setup Sheet
3Ć15 Installation and Configuration C4699Ć90000 The following is a scaled version of a DesignJet 250C setup sheet (setup sheet for Designjet 230 is very similar): 1. Language 4. I/O Timeout 30 min 5 min 1 min HP–GL/2 0.5 min HP–GL(7586B) HP DesignJet 250C Setup Sheet Current setting= Desired setting...
Page 38 - Ć16 Installation and Configuration
3Ć16 Installation and Configuration C4699Ć90000 The following is a scaled version of a DesignJet 350C setup sheet (setup sheet for Designjet 330 isvery similar): Software 350C
Page 40 - Ć2 Preventive Maintenance; Moisture on Plotter; specifications; Level of Plotter Usage; Average number of plots per day; Friction on Slider Rod; bushings if they are running dry.; Noisy Carriage Wheel
4Ć2 Preventive Maintenance C4699Ć90000 Moisture on Plotter Users should use the plotter in an environment between 5% and 95% relative humidity. To recover from moisture condensation, turn the plotter off, and, using the main roller as a reference, wait until the plotter is completely dry before usin...
Page 41 - Preventive Maintenance; Ink Spilling; you need to install them.; Cleaning the RollĆfeed Assembly; with water or alcohol based substances.
4Ć3 Preventive Maintenance C4699Ć90000 Ink Spilling The service configuration plot gives an estimation of the amount of ink in the plotter's spittoon. (Details page 8Ć49 or 8Ć50.) To prevent ink spilling, replace both the spittoon and the inkĆseparator when the spittoon is almost full. About 880 pri...
Page 42 - Cleaning the Plotter; General Cleaning; Form Feed
4Ć4 Preventive Maintenance C4699Ć90000 Cleaning the Plotter To maintain the plotter in good operating condition, keep it free of dust accumulation, ink, and other contamination. Cleaning intervals are determined by the plotter environment and by the types of plotter supplies used. Disconnect the plo...
Page 44 - Ć2 Functional Overview; Introduction; HP; Loading Sheet Media; carriage to sense the media edges.
5Ć2 Functional Overview C4699Ć90000 Introduction The HP DesignJet 330 and 350C follow on from and replace the DesignJet 230 and 250C. The HP DesignJet 230 and 250C originally replaced the DesignJet 220 but are now no longer produced.The HP DesignJet 330 and 350C (like the DesignJet 230 and 250C) hav...
Page 46 - Loading Roll Media on the DesignJet 330 and 350C
5Ć4 Functional Overview C4699Ć90000 Loading Roll Media on the DesignJet 330 and 350C The following diagram shows the Roll mediaĆloading sequence. The vertical arrows represent movement of the media. The thick horizontal bars represent movement of the carriage to sense the media edges. 1 2 3 4 5 6 7 ...
Page 49 - Functional Overview; Detecting the Lines and Media Edges; The line sensor on the cartridge carriage is used to:; Providing Ink
330 350C 5Ć7 Functional Overview C4699Ć90000 Detecting the Lines and Media Edges The line sensor on the cartridge carriage is used to: D Detect the left and right media edges. D Detect and measure lines drawn on media when performing accuracy calibration. D Scan the setup andalignment sheets. D Find...
Page 50 - Producing an Image
5Ć8 Functional Overview C4699Ć90000 Producing an Image # Note that the firmware can recognize from the plot data whether a plot is color or monochrome. You do not set this parameter on the front panel. (or vellum or translucent) 300x300 600x600 addressable 600x600 addressable ! 1 2 2 26.67 26.67 26....
Page 53 - Servicing the Cartridges; automatic one of the DesignJet 650C. (See
5Ć11 Functional Overview C4699Ć90000 The characteristics for color plots on glossy media are the same as for color plots on paper, except for the passes per swath (#), pass advance (swaths) and bidirectional abilities: 4 4 6 ∼ 0.25 ∼ 0.25 ∼ 0.167 No No No Servicing the Cartridges The service station...
Page 54 - Ć12 Functional Overview; Plotter Architecture; following diagram gives an overview of the architecture:; Host
5Ć12 Functional Overview C4699Ć90000 Plotter Architecture The plotters have a multiprocessor architecture similar to that of the DesignJet 650C. The following diagram gives an overview of the architecture: Main Processor (80960CA) Internal Memory (ROM/RAM) Expansion Memory (SIMM DRAM) Upgrade Memory...
Page 55 - Electronics Module; U19 Firmware SIMM; Electronics
5Ć13 Functional Overview C4699Ć90000 Electronics Module The electronics module includes the main PCA, power supply and fan. It is one exchangeable part; you do not need to open it. Ifyou replace the electronics module, remember to swop any SIMMs from the old module to the new one. J1 J2 J3 J5 J6 J8 ...
Page 57 - Memory Usage; internal display list.
5Ć15 Functional Overview C4699Ć90000 " $ An autoĆranging power supply is locatedin the electronics module. (Specifications chapter 1, Power Requirements.") $ " $ ! " ! " $ $ # In humid environments, water may condense on the sideĆplates. A wick attached to the underside of the r...
Page 58 - Ć16 Functional Overview; Carriage PCA; Optical line sensor; Front Panel PCA
5Ć16 Functional Overview C4699Ć90000 Carriage PCA The carriage PCA is based on that of the DesignJet 650C. It connects to the main PCA through a long60Ćconductor (2x30) trailingcable. The carriage PCA contains: Optical line sensor Thermistor circuit Linear encoder Cartridge nozzle firing circuit Som...
Page 61 - Required Tools
6Ć3 Removal and Replacement C4699Ć90000 Required Tools The following are the tools required to disassemble and repair the plotters. T8 T9 T10 T20 T15 T25 3/16inch 5.5mm and Long Torx screwdriver with the indicated attachments. Pozidrive PZ1 screwdriver. Small flatĆblade screwdriver. Nut driver with ...
Page 62 - Installing a RAM or ROM SIMM
6Ć4 Removal and Replacement C4699Ć90000 Installing a RAM or ROM SIMM A RAM SIMM provides the plotter with extra memory. A ROM SIMM contains new firmware code to override the internal firmware code. Make sure that the plotter is switched OFF and that neither the power cord nor an interface cable is c...
Page 64 - Ensure that the cartridge
$ " $ " " " ! "$ # " " Ensure that the cartridge caps are clean, the wipers straight, and the openings clear.
Page 65 - Removing the Top Cover; Close the cover and click
6Ć7 Removal and Replacement C4699Ć90000 Removing the Top Cover Open the top cover. Push the rightĆhand side of the cover slightly back, so that the rightmost hinge uncouples. Slide the cover to the left, so that the other hinges uncouple. Close the cover and click each hinge into place. Remove the c...
Page 67 - Removing the Left EndĆCover
6Ć9 Removal and Replacement C4699Ć90000 Removing the Left EndĆCover Remove the top cover page 6Ć7. Remove the rollĆfeed assembly page 6Ć8. Release the three clips at the bottom of the endĆcover: first the side clip, then the front and back clips. These may be stiff. Pull the endĆcover up, and remove...
Page 68 - Removing the Right EndĆCover
6Ć10 Removal and Replacement C4699Ć90000 Removing the Right EndĆCover Remove the top cover page 6Ć7. Remove the rollĆfeed assembly page 6Ć8. Remove the pinchĆwheel leverand screw. Torx-10 Pull the plotteron/off switch out of the endĆcover. Release the three clips at the bottom of the endĆcover: firs...
Page 70 - Reinstalling the right endĆcover:; Disconnecting the FrontĆPanel
6Ć12 Removal and Replacement C4699Ć90000 Reinstalling the frontĆpanel assembly: Insert the bottom of the assembly into the two indicated notches, inside the right endĆcover. Then firmly reinsert the top two tabs. Notch Push the front panel from the outside, to check whether it is correctly installed...
Page 71 - The electronics module is a fieldĆreplaceable
6Ć13 Removal and Replacement C4699Ć90000 Removing the Electronics Module The electronics module is a fieldĆreplaceable part. You do not need to open it. If it is faulty, exchange it for a new one. Remove the right endĆcover page 6Ć10. Disconnect the frontĆpanel assembly from the main PCA page 6Ć12. ...
Page 75 - Removing the Encoder Strip; The cable connects to the
6Ć17 Removal and Replacement C4699Ć90000 Removing the Encoder Strip Move the cartridge carriage to the left, over the service station. Remove the right endĆcover page 6Ć10. Remove the left endĆcover page 6Ć9. Disconnect the trailing cable from the main PCA. The cable connects to the connector marked...
Page 77 - Reinstalling the EncoderStrip
6Ć19 Removal and Replacement C4699Ć90000 Carefully pull the encoder strip to the right, through and out of the carriage assembly. Lay the encoder strip on a flat surface. Reinstalling the EncoderStrip Move the cartridge carriage to the left, overthe service station. Ensure that the encoder strip is ...
Page 79 - very slightly
6Ć21 Removal and Replacement C4699Ć90000 Removing the Right Bracket Remove the encoder strip page 6Ć17. Remove the screw that attaches the right bracket to the plotter chassis. Torx-20 Reassembling: Use the long screw. Threaded length ≅ 3 cm ( ∼ 1.2 inch). Pull the right bracket to the right, and re...
Page 80 - inside
" " ! Beam Black Plastic The motor may be stiff. Reassembling: There are two springs on the motor assembly: One fits onto the protruding plastic part on top of the motor. Position this part inside the chassis beam. The other is a flat metal spring attached underneath the motor. Position it u...
Page 82 - Removing the Spittoon
6Ć24 Removal and Replacement C4699Ć90000 Removing the Spittoon Remove the right endĆcover page 6Ć10. Move the pinchĆarm lever linkage upwards so you can access the screw that attaches the spittoon to the right sideĆplate. Remove the screw that attaches the spittoon to the right sideĆplate. Torx-20 D...
Page 83 - install the gear that comes
6Ć25 Removal and Replacement C4699Ć90000 Removing the PinchĆArm Sensor Remove the spittoon page 6Ć24. Release the pinchĆarm sensor cable from the indicated clip on the spittoon. Gently press the two indicated tabs to the side and lift the pinchĆarm sensor from the spittoon. Removing the DriveĆRoller...
Page 84 - Removing the Media Motor
6Ć26 Removal and Replacement C4699Ć90000 Removing the Media Motor Remove the spittoon page 6Ć23/6Ć24. Disconnect the mediaĆmotor cable and the flat mediaĆaxisĆencoder cable from the main PCA (connectors labeled MOT X and ENC X respectively), and from the clip at the back of the plotter. Remove the t...
Page 90 - Removing the Overdrive Roller; left to
6Ć32 Removal and Replacement C4699Ć90000 Removing the Overdrive Roller Remove the primer page 6Ć27. Remove the service station page 6Ć28. Remove the clutch retaining ring that secures the overdrive clutch to the overdrive roller. Note the position and orientation of the overdrive clutch. When correc...
Page 91 - Removing the Back Cover; Before replacing the
6Ć33 Removal and Replacement C4699Ć90000 Removing the Back Cover Remove the left and right endĆcovers pages6Ć9 and 6Ć10. Remove the screws that attach the back cover to the plotter. D/A1Ćsize plotters have 2 screws. E/A0Ćsize plotters have 3 screws. Torx-20 Before replacing the screws, ensure that t...
Page 92 - Removing the Trailing Cable; For DesignJet 230 only, it is also necessary to
6Ć34 Removal and Replacement C4699Ć90000 Removing the Trailing Cable Remove the right endĆcover page 6Ć10. Disconnect the trailing cable from the connectormarked P1 on the main PCA, and from the guides on the right bracket. Move the carriage out of the service station. Release the two indicated clip...
Page 97 - under
# ! # ! " Reassembling: Positionthe belt under the back extrusionof the carriage.Make sure that you correctly reconnect the trailing cable page 6Ć35. After reassembling, make sure that you check the carriageĆtoĆmedia distance page 7Ć11. Calibration: After having reassembled the plotter, perform ...
Page 98 - Removing the DriveĆBelt Pulley
6Ć40 Removal and Replacement C4699Ć90000 Removing the DriveĆBelt Pulley Remove the encoder strip. In the following step, take care not to break the black plastic tab on top of the motor. Pressthe carriage motor towardsthe left, and remove the belt from the motor shaft. If you need greater maneuverab...
Page 99 - Removing the Drive Roller
6Ć41 Removal and Replacement C4699Ć90000 Removing the Drive Roller Remove the driveĆroller gear page 6Ć25. Remove the media motor page 6Ć26. Remove the pinchĆarmĆlever linkage page 6Ć27. Remove the engagingĆleversupport page 6Ć31. Remove the large black plastic gear from the left sideĆplate. Torx-20...
Page 100 - Reinstalling the Drive Roller
6Ć42 Removal and Replacement C4699Ć90000 Use the right cam journal to raise the pinchĆwheels, and lift the right side of the drive roller up. Lift the roller out of the plotter. " # $$ ' $ Reinstalling the Drive Roller " # # ! Inthe following procedure D Take care not to damage the media sep...
Page 102 - Take care that the spring does not fall.
6Ć44 Removal and Replacement C4699Ć90000 Removing the PinchĆArm Lift Mechanism Remove the drive roller page 6Ć41. Little by little, unscrew the camĆjournal screw on the right side, at the same time continually pushing the screw in towards the centerof the plotter, until you feel that you have pushed...
Page 104 - This illustration shows the configuration
6Ć46 Removal and Replacement C4699Ć90000 Removing the Overdrive Enclosure Remove the right endĆcover page 6Ć10. Remove the spittoon page 6Ć24. Remove the overdrive roller page 6Ć32. Remove the indicated two screws from the right sideĆplate. Torx-15 This illustration shows the configuration for the D...
Page 105 - The order in which you replace the screws on
6Ć47 Removal and Replacement C4699Ć90000 Reinstalling the Overdrive Enclosure The order in which you replace the screws on the overdrive enclosure is important. Take care not to damage the mediaĆsensor flags. The overdrive enclosure should not touch them. Replace the two indicated screws. ( dogĆpoin...
Page 106 - Removing the Entry Platen; See the following procedure.
6Ć48 Removal and Replacement C4699Ć90000 Removing the Entry Platen Remove the overdrive enclosure page 6Ć46. Disconnect the mediaĆsensorcable from the main PCA (connectorlabeled MEDIA). Remove the indicated screw from the right sideĆplate. Torx-15 Remove the indicated two screws from the left sideĆp...
Page 110 - Ć2 Calibrations and Adjustments; When to Calibrate the Plotter; Color Cartridge Test; Instructions
7Ć2 Calibrations and Adjustments C4699Ć90000 When to Calibrate the Plotter Indications or Repairs Performed Calibration Required You reseated or replaced the black cartridge Black Cartridge Alignment You removed or replaced the drive roller Accuracy Calibration You removed or replaced the media (X-a...
Page 111 - Service Modes; The plotter performs the electrical powerĆon tests but does not
7Ć3 Calibrations and Adjustments C4699Ć90000 Service Modes The possible states ofany LED are: Flashing Can be On or Off ? Off On There are two service modes: Service Mode 1 contains tests that do need carriageĆaxis initialization; Service Mode 2 contains tests that need carriageĆaxis initialization....
Page 112 - Print Quality; the mechanics as in normal user mode. (Details
Print Quality 7Ć4 Calibrations and Adjustments C4699Ć90000 Switch the plotter off. While holding the Print Quality key down, switch the plotter on. Once the the LEDs begin to light up one by one (as shown below), release the Print Quality key. or or The plotter performs the electrical powerĆon tests...
Page 116 - Accuracy Calibration; Measured length – Desired length
7Ć8 Calibrations and Adjustments C4699Ć90000 Accuracy Calibration The accuracy calibration (XĆaxis calibration) procedure is used to correct the endĆpoint accuracy of the media axis. The carriage axis does not require calibration and is used to calibrate the media axis. The accuracy calibration also...
Page 117 - You must use polyester film.
SHIFT Accuracy Calib. Print 7Ć9 Calibrations and Adjustments C4699Ć90000 " Under normal environmental conditions and on HP inkjet polyester D/A1Ćsize media, plot a drawing that contains two X" marks nominally positioned 500 mm (19.69 in.) apart. Measure the distance between the centers of t...
Page 119 - Adjusting the CarriageĆtoĆMedia Distance; Gauge
7Ć11 Calibrations and Adjustments C4699Ć90000 Adjusting the CarriageĆtoĆMedia Distance It is very important that the distance between the carriage and the media is within certain limits. If the distance between the cartridge nozzles and the media is , ink smears on the media. If the distance is , un...
Page 122 - Ć14 Calibrations and Adjustments; Check the carriageĆtoĆmedia distance
7Ć14 Calibrations and Adjustments C4699Ć90000 Tighten or loosen the indicated screw on the carriage. This will adjust the carriage angle on the slider rod, thus increasing or decreasing the carriageĆtoĆmedia distance. ÎÎ ÎÎ GapIncreases RotatingClockwise Î Î Torx-8 Check the carriageĆtoĆmedia distan...
Page 123 - SHIFT
Cartridges Special paper Paper Film or vellum or translucent Error Load Media Ready Fast[Schnell] Normal[Normal] Both ON = Best [Papier] [od. Velin od. Pergament] [Folie] for color [für Farbplots] [Spezialpapier] [Patronen] [Medium laden] [Bereit] [Beide EIN = Beste] 1 [Fehler] Carriage Axis 2 3 8 4...
Page 125 - Special paper
1 Carriage Axis 2 3 8 4 5 6 (7) 9 Carriage Sensor Flex Circuit Media Axis Front- Panel Key Cover Sensor Media Sensor Bail S E R V I C E M O D E 2 S E R V I C E M O D E 2 S E R V I C E M O D E 1 S E R V I C E M O D E 1 Bail Cycle Test Bench Run (+ ALT) Front-Panel Test Modular Test (+ ALT) Carriage-A...
Page 126 - Fast
Load Media Coated Plain Film Error Ready Both ON = Best 1 Carriage Axis 2 3 8 4 5 6 (7) 9 Carriage Sensor Flex Circuit Media Axis Front- Panel Key Cover Sensor Media Sensor Bail Media Type Print Quality Service Mode 2 (+ ON) Cancel Form Feed Service Mode 1 (+ ON) Setup Replot Continue Plotting S E R...
Page 128 - Normal
Load Media Coated Plain Film Error Ready Both ON = Best 1 Carriage Axis 2 3 8 4 5 6 (7) 9 Carriage Sensor Flex Circuit Media Axis Front- Panel Key Cover Sensor Media Sensor Bail Cancel [Cancelar] Form Feed [Avanzar Hoja] Service Mode 1 (+ ON) Setup [Configurar] Replot [Reimprimir] Continue Plotting ...
Page 136 - PowerĆOn; If the cover is open, nothing further happens until you close it.
8Ć2 Troubleshooting C4699Ć90000 PowerĆOn The plotters automatically perform a series ofinternal selftests and mechanical initialization sequences whenever the user switches the plotter on. These are completed after about 30 seconds. If a failure occurs, an error is indicated on the frontĆpanel LEDs....
Page 138 - Does not eject roll media if loaded.
8Ć4 Troubleshooting C4699Ć90000 Otherwise, if the plotter is using firmware from the the following will occur: The LEDs light up one by one as follows, until eight LEDs are on. This happens three times. The LEDs light up one by one as follows, until all nine LEDs are on. This happens several times t...
Page 139 - FrontĆPanel LEDs; plotters have
8Ć5 Troubleshooting C4699Ć90000 The optical sensor positions itself over the the markencoder to checkthe start of the drive roller. The Load Media LED lights up to indicate that the plotter is ready for you to load media. The frontĆpanel LEDs indicate the current selections for Media Type and Print ...
Page 140 - Ć6 Troubleshooting; Error Codes for the DesignJet 230 and 250C Plotters; Error; Cartridges; : One or more of the cartridges is missing or badly positioned.; Load Media
8Ć6 Troubleshooting C4699Ć90000 Error Codes for the DesignJet 230 and 250C Plotters If there is no activity at all from the plotter, you may have a power problem. (Troubleshooting User's Guide, chapter 4.) Error Cartridges : One or more of the cartridges is missing or badly positioned. Load or resea...
Page 141 - no negative motion; Ready
8Ć7 Troubleshooting C4699Ć90000 Cartridges + Error : One or more of the cartridges missing or making bad contact. D Remove each cartridge. Ensure that the protective tape has been removed, and look for dirty contacts or wear. Replace each cartridge and run the BlackĆCartridge Alignment Procedure. (I...
Page 147 - Troubleshooting; Error Codes for the DesignJet 330 and 350C Plotters; Plotter is waiting for you to cut the plot. Instructions; : The plotter has a file in memory, which it is waiting to
8Ć13 Troubleshooting C4699Ć90000 Error Codes for the DesignJet 330 and 350C Plotters If there is no activity at all from the plotter, you may have a power problem. (Troubleshooting ' User's Guide, chapter 9.) Load Media + Ready: Possible causes are: D Cover is open. D Plotter is waiting for you to c...
Page 153 - System Errors for the DesignJet 230 and 250C Plotters; Fibis
8Ć19 Troubleshooting C4699Ć90000 System Errors for the DesignJet 230 and 250C Plotters The DesignJet 230 and 250C plotters have many failure modes that cause system errors. Many are due to electrical problems, others electronic, and some mechanical.To more precisely troubleshoot the system error, yo...
Page 157 - System Errors for the DesignJet 330 and 350C Plotters
8Ć23 Troubleshooting C4699Ć90000 System Errors for the DesignJet 330 and 350C Plotters The DesignJet 330 and 350C plotters have many failure modes that cause system errors. Many are due to electrical problems, others electronic, and some mechanical.To more precisely troubleshoot the system error, yo...
Page 161 - EEROM Errors; If it is easy to reproduce a
8Ć27 Troubleshooting C4699Ć90000 EEROM Errors What is an EEROM error?An EEROM error means that some of the internal tests that the firmware performs have detected that, when reĆreading information from the EEROM, it doesn't correspond to the information that had previously been written there, or tha...
Page 162 - EEROM Model ID Configuration Procedure for the DesignJet 330; It is very rare that these situations will ever occur.
8Ć28 Troubleshooting C4699Ć90000 EEROM Model ID Configuration Procedure for the DesignJet 330 and 350C The EEROM model ID configuration procedure only needs to be carried out if: D A preĆconfigured board is being reused. D The current board is incorrectly configured to the wrong model ID. D The plot...
Page 163 - procedure from step 2.
8Ć29 Troubleshooting C4699Ć90000 Configure the plotter with the correct model ID as follows: Only one opportunity is given to perform this procedure and there is no indication that it was successful. If the plotter is to be configured as a DesignJet 350C (Color) plotter, hold the key down and press ...
Page 164 - Troubleshooting Tips
8Ć30 Troubleshooting C4699Ć90000 Troubleshooting Tips Diagnosing problems. and You can use these plots to help diagnose problems. (See pages 8Ć46 and 8Ć51). FirmwareĆcode revision level. Print a or a to check the firmwareĆcode revision level that the plotter is using. The plotter may be using inĆbui...
Page 166 - Short timeout period:
8Ć32 Troubleshooting C4699Ć90000 Plots joined or not plotted. # If the user is using an HP 7586B (HPĆGL) driver, it may not end files properly with the result that several plots may be joined, or not plotted at all. In this case you need to choose an I/O Timeout period. (Instructions User's Guide.) ...
Page 170 - Stopping most Tests; MENU
8Ć36 Troubleshooting C4699Ć90000 Align Cartridges + Service Mode 1 (230/250C) (Details page 7-3.) Shift Stopping most Tests Service-Mode 2 (Details page 7-4.) Print Quality + Form Feed + Service Mode 1 (330/350C) (Details page 7-3.) Some of the tests in service mode send test information to the plot...
Page 171 - not
# # " ! ! ! Bail Cycle Test All LEDsturn off. If the plotter hasnot yet initialized the media axis, the carriage moves to the rightĆhand side of the plotter and back to the service station. The following routine begins: a The carriage moves out of the service station and back in, to position its...
Page 172 - Output to the Serial Port (Viewing Output
' " ! ' " "! !! !! ! # ! "!" ! ! !!! ! ! "! !! !! " # & $ " ! "! "!" " ! ! ! ! ! ! '% & ! '% & ! '! # !! " ! ! "!" ! & ! ! !! ! ! ! !' & ! ' !! ! # " ! $ ! " ! "! ! ! " ! ! $ !& ! ! ! !! ! ! ! ! ! ! !...
Page 173 - Carriage Test; and the cartridges by getting the cartridge identification and
8Ć39 Troubleshooting C4699Ć90000 This tests the operation of the carriage sensor and the connection between the carriage flex circuit and the cartridges. Position the sensorovera white surface. (Simply place a piece of white paperunderthe sensor.) In service mode , press Carriage Test . The plotter ...
Page 176 - Repeat step
8Ć42 Troubleshooting C4699Ć90000 This tests the operation of the frontĆpanel keys. In service mode , press Front-Panel Test . All LEDs flash a further two or three times and then turn OFF. Press any frontĆpanel key except Shift . If the key is operating correctly, the Fast LED stays on (steady) unti...
Page 178 - The; LED turns on (steady) if the mediaĆaxis test has not found an error.; Film
" " " Media-Axis Test The drive roller rotates in steps, each equivalent to one swath advance. The Film LED turns on (steady) if the mediaĆaxis test has not found an error. If the test fails, the Film LED flashes. OK Failed Output to the Serial Port (Viewing Output 8-36) Maximum PWM: The...
Page 179 - begins, and the carriageĆaxis part of the test will fail.; ALT; The plotter performs all the above tests in parallel. See details
* " %# $ * # # $ $ ' $#$# D ""*(# $#$ D "" $#$ D *(# $#$ D " $*! $#$ D # "# $#$ !"$ $ $#$ # $ $" !"$# $% ""##" " $ $#$ # '# #%" $$ $ "" # !" $ #"& #$$ The test does not include carriageĆaxis initialization. If the carria...
Page 183 - DesignJet 230/250C Service Configuration Plot; EEROM CONTENTS
DesignJet 230/250C Service Configuration Plot Firmware Release: X.XX.XX SPROC release: X.X (Servo-Processor Code revision number.) EEROM Contents EEROM CONTENTS (This is for the plotter design engineers to interpret.) NOTE: All EEPROM Parameters are since last EEROM Reset. Number of Power Cycles: (N...
Page 184 - DesignJet 330/350C Service Configuration Plot
DesignJet 330/350C Service Configuration Plot Firmware Release: X.XX.XX SPROC release: X.X (Servo-Processor Code revision number.) EEROM Contents NOTE: All EEPROM Parameters are since last EEROM Reset. Number of Power Cycles: (Number of times plotter has been switched on.) Number of Color Plots: Num...
Page 188 - chapter 7.) Clearing the EEROM also resets the factory
Media Type Read Settings Print Quality Align Cartridges Cancel Replot & #!" & ! # ! # "# If you clear the calibration parameters, you will then need to perform the plottercalibrations. (Details chapter 7.) Clearing the EEROM also resets the factory spittoon value to 0% used. Keep in ...
Page 190 - PrintĆQuality Troubleshooting
8Ć56 Troubleshooting C4699Ć90000 PrintĆQuality Troubleshooting The printĆquality plot for the HP DesignJet 250C/350C is represented below. (Printing it ' page 8Ć46.) The plot for the HP DesignJet 230/330 is similar, but only the patterns relevant to the black cartridge are printed. Use a 10X magnifi...
Page 195 - Best
8Ć61 Troubleshooting C4699Ć90000 The colors on the plot are misaligned. (See also ' User's Guide, chapter 4.) Refer to the printĆquality plot ' page 8Ć56: 4. - Pen-to-Pen Alignment Secondary: The first of these patterns tests alignment between the cyan and magenta cartridges; it should be blue with ...
Page 198 - Ć2 Product History and Service Notes; version documented in this manual.; SerialĆNumber Format
9Ć2 Product History and Service Notes C4699Ć90000 Introduction This chapter describes the differences between earlier versions of the plotters and the latest version documented in this manual. SerialĆNumber Format The plotter serial number is composed of 10 letters and digits, for example ESA5600248...
Page 199 - Firmware Revision Level
9Ć3 Product History and Service Notes C4699Ć90000 Firmware Revision Level The plotter firmware is contained either on a flash ROM SIMM at the back of the plotter or on a masked ROM inside the electronics module. The firmwareĆrevision level, for example A.01.03, is printed by the plotter on the setup...
Page 200 - Obtaining Service Notes with Graphics; ls
9Ć4 Product History and Service Notes C4699Ć90000 Obtaining Service Notes with Graphics You can access a WCSO (Worldwide Customer Support Operation) server from a PC or UNIX workstation to obtain service notes with graphics. Go to the MSĆDOS screen. Type what is marked in bold letters below, pressin...
Page 201 - Product History and Service Notes; Problem Reading the Setup Sheet; The media is loaded without any problems.
9Ć5 Product History and Service Notes C4699Ć90000 Problem Reading the Setup Sheet Several HP DesignJet 230 and 250C plotters have failed with the following defect: The media is loaded without any problems. Any plot you want can be printed, but there is a print quality defect in the first two swaths....
Page 204 - 0Ć2 Parts and Diagrams; Exchange Assemblies; therefore, you must return the defective assemblies for credit.
10Ć2 Parts and Diagrams C4699Ć90000 Exchange Assemblies Exchange assemblies are factoryĆrepaired and tested assemblies that you can order; they are listed in the following table. Exchange assemblies are available only on a tradeĆin basis; therefore, you must return the defective assemblies for credi...
Page 205 - Parts and Diagrams; Replacement Parts
10Ć3 Parts and Diagrams C4699Ć90000 Replacement Parts Parts showninthe drawings inthis chapter are listed inthe corresponding part lists. Match the appropriate number on the drawing with the same number in the parts list for informationonthat part. The total quantity for each part onthe drawing is g...
Page 209 - Top and Back Covers, Electronics, Trailing Cable
10Ć7 Parts and Diagrams C4699Ć90000 Top and Back Covers, Electronics, Trailing Cable
Page 228 - Accessories
Accessories Description HP Part Number DesignJet 230/250C and 330/350C Repackaging Kit D/A1 Size: C3190-60098 E/A0 Size: C3191-60098 User Documentation +Overlay DesignJet 230 DesignJet 250C Chinese C4694-60020 C3190-60060 English C4694-60011 C3190-60051 French C4694-60015 C3190-60055 German C4694-60...
Page 234 - Hewlett-Packard support services in the United States; US Support Resources
Hewlett-Packard support services in the United States Below is a list of Hewlett-Packard support resources for customers in the UnitedStates. Use these resources before calling the Customer Support Center, whosedetails are given after this list. US Support Resources Resource Support provided and not...
Page 236 - Hewlett-Packard support services in Europe; European Support Resources
Hewlett-Packard support services in Europe Below is a list of Hewlett-Packard support resources for customers in Europe.Use these resources before calling the Customer Support Center, whose details aregiven after this list. European Support Resources Resource Support provided and notes Phone/fax/ftp...
Page 240 - Hewlett-Packard support services in Asia-Pacific; Asia-Pacific Support Resources
Hewlett-Packard support services in Asia-Pacific Asia-Pacific Support Resources Resource Support provided and notes Phone/fax/ftp number Hours of operation HP FIRST Fax Detailed product supportinformation on common softwareapplications and troubleshootingtips. All sent by fax. Australia:(03) 9272 26...
Page 247 - Ninth New Collegiate Dictionary
GlossaryĆ5 C4699Ć90000 ąPersonal Computer. ąPrinted Circuit Assembly. ą1. Even though the inkjet plotter has no physical pens, the lines it draws match the attributes for pens numbered 1 through 8 in the application software. (See also palette.") 2. Sometimes used instead of print cartridge....
Page 251 - See also
IndexĆ3 C4699Ć90000 DesignJet 330/350C, 8Ć16 moving the carriage, 5Ć6 premature wearing, 8Ć31 removing, 6Ć39 slipping, 8Ć59 swelling, 4Ć3 bench run, 8Ć38, 8Ć49, 8Ć50 frontĆpanel keys DesignJet 230/250C, 7Ć6 DesignJet 330/350C, 7Ć7 parameters, clearing DesignJet 230/250C, 8Ć54 DesignJet 330/350C, 8Ć5...
Page 252 - See
IndexĆ4 C4699Ć90000 DesignJet 330/350C, 8Ć40 speed, 5Ć8, 5Ć9, 5Ć10 test DesignJet 230/250C, 8Ć39 DesignJet 330/350C, 8Ć40 frontĆpanel keys DesignJet 230/250C, 7Ć6 DesignJet 330/350C, 7Ć7 carriageĆtoĆmedia distance, 8Ć59cartridge, GlossaryĆ2 caps, removing, 6Ć6 carriage, removing, 6Ć37 part number, 1...