Page 3 - Safety warning notice
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flatsurface. Do not allow another hard surface, such as an adjoining optional ...
Page 5 - Table of contents
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 6 Top components ..............
Page 9 - Product description
1 Product description Category Description Product Name HP ENVY 17 Processors Intel® Quad Core™ processors (support Intel Turbo Boost Technology): ● Intel Quad Core i7-840QM 1.86-GHz processor (SC turbo up to 3.20-MHz), 8-MB L3 cache,1333-MHz front side bus (FSB), 45-W ● Intel Quad Core i7-820QM 1.7...
Page 14 - External component identification; Top components; Display components
2 External component identification Top components Display components Item Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate withwireless local area networks. (2) Internal microphones (2) Record sound. (3) Webcam light On: The webcam is in use. (4) Webcam ...
Page 15 - Button
Item Component Description (5) Internal display switch Turns off the display and initiates Sleep if the display isclosed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. *The antennas are not visible from the outside of the computer. For optim...
Page 16 - Keys
Keys Item Component Description (1) esc key Displays system information when pressed incombination with the fn key. (2) fn key Executes frequently used system functions whenpressed in combination with the b key or the esc key. (3) Windows logo key Displays the Windows Start menu. (4) Action keys Exe...
Page 17 - Lights
Lights Item Component Description (1) TouchPad off indicator ● Amber: The TouchPad is off. ● Off: The TouchPad is on. (2) Caps lock light ● White: Caps lock is on. ● Off: Caps lock is off. (3) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state. ● Off: The c...
Page 18 - TouchPad
TouchPad Item Component Description (1) TouchPad off indicator Turns the TouchPad on and off. Quickly double-tap theTouchPad off indicator to turn the TouchPad on andoff. (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right ...
Page 19 - Front components
Front components Item Component Description (1) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. (2) Drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP ProtectSmart Hard Drive Protect...
Page 22 - Right-side components
Right-side components Item Component Description (1) USB ports (2) Connect optional USB devices. (2) Digital Media Slot ● Memory Stick ● Memory Stick Pro ● MultiMediaCard ● Secure Digital Memory Card ● Secure Digital High Capacity Memory Card ● xD-Picture Card (3) Optical drive Reads and writes to a...
Page 23 - Bottom components
Bottom components Item Component Description (1) Subwoofer Contains the subwoofer speaker. (2) Battery bay Holds the battery. NOTE: The battery is preinstalled in the battery bay at the factory. (3) Vents (7) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically ...
Page 24 - Illustrated parts catalog
3 Illustrated parts catalog 16 Chapter 3 Illustrated parts catalog ENWW
Page 25 - Service tag
Service tag When ordering parts or requesting information, provide the computer serial number and model numberprovided on the service tag. Item Component Description (1) Product name This is the product name affixed to the front of thecomputer. (2) Serial number (s/n) This is an alphanumeric identif...
Page 26 - Computer major components
Computer major components 18 Chapter 3 Illustrated parts catalog ENWW
Page 30 - Display assembly subcomponents
Display assembly subcomponents Item Description Spare partnumber (1) Webcam/microphone module 603779-001 (2) Bluetooth module 537921-001 (3) Display Cable Kit (includes display panel cable, Bluetooth module cable, and webcam/microphone module cable) 603777-001 (4) Display hinge covers (2) 604063-001...
Page 31 - Plastics Kit
Plastics Kit Item Description Spare partnumber Plastics Kit , includes: 603795-001 (1) memory module compartment cover (includes 2 captive screws, secured by C-clips) (2) Hard drive cover (includes 2 captive screws, secured by C-clips) ENWW Plastics Kit 23
Page 32 - Mass storage devices
Mass storage devices Item Description Spare partnumber (1) Optical drive: Blu-ray ROM DVD±RW Super Multi Double-Layer Drive 603790-001 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive 603789-001 Hard drive (includes hard drive brackets and hard drive cables): (2) Primary hard drive (3) Secondar...
Page 33 - Miscellaneous parts
Miscellaneous parts Description Spare partnumber 120-W HP Smart AC adapter (PFC RC/V 3-wire) 609941-001 Power cord: For use in Australia 490371-011 For use in Brazil 490371-202 For use in Denmark 490371-081 For use in Europe, the Middle East, and Africa 490371-021 For use in India 490371-D61 For use...
Page 34 - Sequential part number listing
Sequential part number listing Spare partnumber Description 409371-001 Power cord for use in the United States and Canada 409371-011 Power cord for use in Australia and New Zealand 409371-021 Power cord for use in Europe, the Middle East, and Africa 409371-031 Power cord for use in the United Kingdo...
Page 38 - Preliminary replacement requirements; Tools required; Plastic parts
4 Removal and replacementprocedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sectio...
Page 39 - Drive handling; Grounding guidelines; Electrostatic discharge damage
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether thecomputer is o...
Page 43 - Component replacement procedures
Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 82 screws and screw locks that must be removed, replaced, or loosened whenservicing the computer. Make special note of each screw and screw lock size and location duringremoval and replace...
Page 44 - Computer feet
Item Component Description (4) Model description This is the alphanumeric identifier used to locatedocuments, drivers, and support for the computer. (5) Warranty period This number describes the duration of the warrantyperiod for the computer. Computer feet The computer feet are adhesive-backed rubb...
Page 45 - Battery
Battery Description Spare part number 9-cell, 93-Wh, 2.8-Ah, Li-ion battery 593550-001 6-cell, 62-Wh, 2.8-Ah, Li-ion battery 593562-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer ...
Page 46 - Primary hard drive
Primary hard drive NOTE: The hard drive spare part kit includes a hard drive bracket and hard drive connector cable. Description Spare part number 640-GB, 7200-rpm 603786-001 500-GB, 7200-rpm 603784-001 320-GB, 7200-rpm 603783-001 1-TB, 5400-rpm 603788-001 750-GB, 5400-rpm 603787-001 640-GB, 5400-rp...
Page 50 - Memory module
Memory module Description Spare part number 4-GB (PC3, 10600, 1333-MHz) 599092-001 2-GB (PC3, 10600, 1333-MHz) 598856-001 Before removing a memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shu...
Page 52 - Secondary hard drive
Secondary hard drive NOTE: The hard drive spare part kit includes a hard drive bracket and hard drive connector cable. Description Spare part number 640-GB, 7200-rpm 603786-001 500-GB, 7200-rpm 603784-001 320-GB, 7200-rpm 603783-001 1-TB, 5400-rpm 603788-001 750-GB, 5400-rpm 603787-001 640-GB, 5400-...
Page 56 - WLAN module
WLAN module Description Spare part number Broadcom 43224 802.11a/b/g/n 2x2 WiFi Adapter for use in Antigua and Barbuda, Barbados,Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago,the U.S. Virgin Islands, and the United States 582564-001 Broadcom 43224 802.11a/b/g/n 2x2 WiFi ...
Page 58 - Keyboard
Keyboard NOTE: The keyboard spare part kit includes a keyboard cable and a keyboard light cable. Description Spare part number For use in Belgium 603791-A41 For use in Brazil 603791-201 For use in Denmark, Finland, and Sweden 603791-DH1 For use in France 603791-051 For use in French Canada 603791-12...
Page 60 - Top cover
5. Release the ZIF connector (3) to which the keyboard light cable is attached, and then disconnect the keyboard light cable (2) from the system board. 6. Remove the keyboard. Reverse this procedure to install the keyboard. Top cover Description Spare part number Top cover (includes TouchPad and cab...
Page 63 - Power button board
Power button board Description Spare part number Power button board (includes cable) 603794-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shut it down through t...
Page 64 - USB/Card Reader board
USB/Card Reader board Description Spare part number USB/Card Reader board (includes cable) 604064-001 Before removing the USB/Card Reader board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shut it down ...
Page 65 - Optical drive
4. Remove the USB/Card Reader board (4) . Reverse this procedure to install the USB/Card Reader board. Optical drive NOTE: The optical drive spare part kit includes a optical drive bracket. Description Spare part number Blu-ray ROM DVD±RW Super Multi Double-Layer Drive 603790-001 DVD±RW and CD-RW Su...
Page 68 - System board
System board Description Spare part number System board (includes 1 GB of discrete graphics subsystem memory and replacement thermalmaterial) 603771-001 Before removing the system board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, t...
Page 72 - Fan/heat sink assembly
Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit includes replacement thermal material. Description Spare part number For use only with Intel Core i7, 45-W processors 608650-001 For use only with Intel Core i5, 35-W processors 603799-001 NOTE: To properly ventilate the computer...
Page 74 - Processor
Processor NOTE: The processor spare part kit includes replacement thermal material. Description Spare part number Intel Core i7-820QM 1.73-GHz (SC turbo up to 3.06-GHz), 45-W processor 583053-001 Intel Core i7-720QM 1.60-GHz (SC turbo up to 2.80-GHz), 45-W processor 586170-001 Intel Core i5-540M 2.5...
Page 76 - Speakers
Speakers Description Spare part number Before removing the speakers, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shut it down through the operating system. 2. Disconnect all external devices connected t...
Page 77 - Subwoofer
Subwoofer Description Spare part number Subwoofer (includes cable) 603800-001 Before removing the subwoofer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shut it down through the operating system. 2. Dis...
Page 78 - Display assembly
3. Remove the subwoofer (4) . NOTE: When removing the subwoofer, make note of the location of the isolators (5) that are installed in screw holes. Reverse this procedure to install the subwoofer. Display assembly NOTE: The display assembly spare part kit includes a display panel cable, webcam/microp...
Page 85 - Starting Setup Utility; Using Setup Utility; Changing the language of Setup Utility
5 Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input andoutput devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utilityincludes settings for the types of peripherals installed, the startup seq...
Page 87 - Updating the BIOS; Determining the BIOS version
Updating the BIOS Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regardinginstalling and troubleshooting the fi...
Page 88 - Downloading a BIOS update
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the ACadapter. Do not download or install a BIOS update while the computer is runni...
Page 90 - Specifications; Computer specifications
6 Specifications Computer specifications 416 275 31.7 38.7 3710 8.16 Metric U.S. Dimensions Width 41.6 cm 16.38 in Depth 27.5 cm 10.83 in Height (front to back) 3.2 cm to 3.9 cm 1.25 in to 1.52 in Weight 3.71 kg 8.18 lbs Input power Operating voltage 19.0 V dc @ 4.74 A – 90 W Operating current 4.74 ...
Page 91 - specifications
416 275 31.7 38.7 3710 8.16 Metric U.S. Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 17.3-inch, WVA, FHD, LED AntiGlare di...
Page 93 - Hard drive specifications
Hard drive specifications 1-TB* 750-GB* 640-GB* 500-GB* 320-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm 70 mm 70 mm Weight 101 g 101 g 101 g 101 g 101 g Interface type SATA SATA SATA SATA SATA Transfer rate 100 MB/sec 100 MB/sec 100 MB/sec 100 MB/sec 100 MB/sec S...
Page 96 - Backup and recovery
7 Backup and recovery Recovery after a system failure is as good as your most recent backup. HP recommends that you createrecovery discs immediately after software setup. As you add new software and data files, you shouldcontinue to back up your system on a regular basis to maintain a reasonably cur...
Page 97 - Recovery discs
Recovery discs HP recommends that you create recovery discs to be sure that you can restore your computer to itsoriginal factory state if the hard drive fails, or if for any reason you cannot recover using the recoverypartition tools. Create these discs after setting up the computer for the first ti...
Page 98 - Performing a system recovery; Recovering using the dedicated partition (select models only); Recovering using the recovery discs
Performing a system recovery Recovery Manager software allows you to repair or restore the computer to its original factory state.Recovery Manager works from recovery discs or from a dedicated recovery partition (select modelsonly) on the hard drive. Note the following when performing a system recov...
Page 99 - Using Windows Backup and Restore
Backing up your information You should back up your computer files on a regular schedule to maintain a current backup. You canback up your information to an optional external hard drive, a network drive, or discs. Back up yoursystem at the following times: ● At regularly scheduled times NOTE: Set re...
Page 100 - Using system restore points; When to create restore points; Restore to a previous date and time
Using system restore points A system restore point allows you to save and name a snapshot of your hard drive at a specific point intime. You can then recover back to that point if you want to reverse subsequent changes. NOTE: Recovering to an earlier restore point does not affect data files saved or...
Page 101 - Connector pin assignments
8 Connector pin assignments Audio-in (microphone) Pin Signal 1 Audio signal in 2 Audio signal in 3 Ground Audio-out (headphone) Pin Signal 1 Audio out, left channel 2 Audio out, right channel 3 Ground ENWW Audio-in (microphone) 93
Page 102 - External monitor
External monitor Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock 94 Chapter 8 Connector pin assignments ENWW
Page 103 - HDMI
HDMI Pin Signal 1 TMDS data 2+ 2 TMDS data 2 shield 3 TMDS data 2– 4 TMDS data 1+ 5 TMDS data 1 shield 6 TMDS data 1– 7 TMDS data 0+ 8 TMDS data 0 shield 9 TMDS data 0– 10 TMDS clock+ 11 TMDS clock shield 12 TMDS clock- 13 CEC 14 No connect 15 DDC clock 16 DDC data 17 Ground 18 +5V power 19 Hot plug...
Page 104 - Universal Serial Bus
RJ-45 (network) Pin Signal 1 Transmit + 2 Transmit - 3 Receive + 4 Unused 5 Unused 6 Receive - 7 Unused 8 Unused Universal Serial Bus Pin Signal 1 +5 VDC 2 Data 3 Data + 4 Ground 96 Chapter 8 Connector pin assignments ENWW
Page 105 - Power cord set requirements; Requirements for all countries
9 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to120 volts AC, or from 220 to 240 volts AC The 3-conductor power cord set included with the computer meets the requirements for use in thecountry or region where the equip...
Page 106 - Requirements for specific countries and regions
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's R...
Page 113 - Index
Index A AC adapter, spare part number 25, 29 action keys 8antenna location 6removal 76spare part number 22, 27, 76 audio, product description 3audio-in jack connector pinout 93location 13 audio-out jack connector pinout 93location 13 B base enclosure, spare part number 20, 28 battery removal 37spare...