Hitachi HCX5000I - Manual

Hitachi HCX5000I

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Table of Contents:

  • Page 2 – Table of Contents; Preface
  • Page 3 – Additional Operations
  • Page 6 – List of Figures
  • Page 8 – List of Tables
  • Page 10 – REFACE; Purpose; and COMMerce
  • Page 11 – Organization; Chapters and topics included in this document are:
  • Page 12 – BOUT; . Note that some of your keys may be labeled
  • Page 13 – SelecSet keys
  • Page 14 – The Display; for an example of what; M S G
  • Page 15 – Line; through 5 Represent call appearances. Four call
  • Page 18 – ID I; Displaying Caller ID Information; Ringing call; The following display is shown for a ringing PRI call:; Answered call; This displays when you answer an incoming PRI call:
  • Page 20 – Displaying Programmable Key Information; Procedure; To display autodial information:
  • Page 21 – VIP; Displaying VIP and Language Status; You see this display for a ringing VIP language call:
  • Page 23 – Keys; Key types
  • Page 24 – Fixed Keys; , the fixed keys are enclosed by
  • Page 25 – Table 1-1 SelecSet 500A Fixed Keys; Press to place the system in night mode
  • Page 26 – These keys are used to answer specific types of calls:; Key Name
  • Page 27 – CAP keys; Figure 1-4: Illustration of CAPs 1 through 4; Fixed keys
  • Page 28 – Call type
  • Page 29 – Soft Keys; Six blank soft keys are located just under the display. In; , the bottom line of the
  • Page 30 – Soft key menu
  • Page 31 – Programmable Keys; “Suggested Programmable Keys”
  • Page 32 – Suggested Programmable Keys; Table 1-2 Suggested programmable keys
  • Page 34 – Optional Programmable Keys; for a; Table 1-3 Optional programmable keys; Autodial keys
  • Page 36 – or
  • Page 37 – Key Lamps; About lamps
  • Page 38 – Basic Operations; “Additional Operations”
  • Page 39 – Calling; To call another party from your SelecSet 500A console:
  • Page 40 – Placing An Outside Call
  • Page 41 – Placing an Outside Call for an Idle Station; To place an outside call for an idle station:
  • Page 42 – Answering; The following topics are presented in this section:; This key; “Answering Coverage Calls”
  • Page 43 – For instructions on how to hold a call, see
  • Page 44 – About recalls; You are connected to the calling party
  • Page 45 – The message waiting lamp is turned on.
  • Page 46 – Answering Coverage Calls; Press the appropriate key to answer the coverage call.; When the coverage; Outside the facility
  • Page 48 – Answering Multiple Calls; See
  • Page 49 – Holding; About holding; Soft park key
  • Page 50 – Holding a Single Call; To hold a single call using a hold loop:
  • Page 51 – Use the hold key to hold a call as follows:
  • Page 52 – To place a call on hold using soft park:
  • Page 53 – Transferring
  • Page 55 – Switchhook-Flash To Transfer Calls; Conditions; • You must be talking on an incoming call from a central; Example
  • Page 56 – Dial the number for centralized reservations.
  • Page 57 – Conferencing; • Three-party conferences
  • Page 59 – CAP; Bridged CAPs to Create a Conference; To create a three-party conference using bridged CAPs:
  • Page 61 – Creating a Multi-party Conference; To set up a multiparty conference:
  • Page 63 – Messaging; You can use two keys to control messaging as follows:
  • Page 64 – Dial the desired station number.
  • Page 65 – Follow these steps to turn a message waiting lamp off:
  • Page 67 – • Callme messages, which are sent by internal users; To retrieve these types of messages:
  • Page 68 – • 01 indicates that this is the first message in the queue.
  • Page 70 – • Tom Sikes sent the message.
  • Page 71 – Breaking Into a Busy Station; To break into a busy station:
  • Page 72 – DDITIONAL; additional equipment.
  • Page 74 – Soft Key-Controlled Features
  • Page 75 – Call Restrictions; defines each; Definition; TOLL
  • Page 76 – Registering Call Restrictions; To register call restrictions:
  • Page 77 – To set the restriction level, press the appropriate key.
  • Page 78 – Canceling Call Restrictions; To cancel call restrictions:
  • Page 79 – Coverage
  • Page 80 – Registering Coverage
  • Page 81 – When a valid number is entered, you see this display:
  • Page 82 – Canceling Coverage
  • Page 83 – Dial the desired station number. You see this display:
  • Page 84 – Table 2-2 Summary of credit limit types; Credit Limit; Trunk disconnect
  • Page 86 – Controlling Credit Limit; To control credit limit:
  • Page 87 – If the station has a zero balance, you see this display:
  • Page 89 – Your display updates to confirm the value, as follows:
  • Page 91 – The following display confirms DND registration:
  • Page 92 – This display shows DND registered for station 200:
  • Page 94 – Invalid Station or Group
  • Page 95 – Dial the station number.
  • Page 96 – Transferring to a Station in Do-Not-Disturb; Press the CAP representing the caller on hold.
  • Page 97 – DND S
  • Page 98 – DND
  • Page 99 – Setting the System Clock
  • Page 101 – Your display updates to confirm the time change:
  • Page 102 – PLEASE TRY LATER
  • Page 103 – Wakeup/Reminder Calls; Terminology
  • Page 104 – Registering a Wakeup/Reminder Call
  • Page 106 – Canceling a Wakeup/Reminder Call
  • Page 107 – Registering a Second Wakeup Call; To register a second wakeup call:
  • Page 110 – Canceling a Second Wakeup Call; To cancel a second wakeup:
  • Page 111 – This display confirms the second wakeup is canceled:
  • Page 112 – Registering a Repeat Wakeup; To register a daily wake-up using your soft key menu:
  • Page 113 – The wake-up menu redisplays with the repeat indication.
  • Page 114 – Displaying and Providing a VIP wakeup; To provide a guest with a VIP wakeup, follow these steps:
  • Page 115 – You see this display:
  • Page 116 – “Canceling a Wakeup/Reminder Call”
  • Page 117 – Viewing the Cost of Calls; To view the cost of a call, follow these steps:
  • Page 118 – Other Feature Operations; Assigning an Account Code; Account code type; Fixed
  • Page 119 – for instructions on programming autodial keys.
  • Page 120 – Ask the party to hold.
  • Page 121 – Alarm Indications; Lamp Status
  • Page 122 – About PMS; Receiving a System Alarm; Display
  • Page 123 – PMS A; Receiving a PMS Alarm
  • Page 124 – Receiving an Answer Detection Alarm
  • Page 125 – To determine the source of a wakeup/reminder call:
  • Page 126 – Receiving a Long Trunk Alarm; To determine if a conversation is in progress on the line:
  • Page 127 – Receiving an E911 Alarm; To identify who placed a 911 call:
  • Page 128 – Receiving a Line Lockout Alarm; To display locked out stations:
  • Page 129 – Announced Calls; To use the voice announce feature:
  • Page 130 – Answering Another Phone; • Pick Up indicates that you picked up someone else's
  • Page 131 – Answering a Specific Line
  • Page 132 – Attendant Continuous Ringing; “Trunk Answer From
  • Page 133 – ID; Blocking and Sending Caller ID; To activate ANI block on a per-call basis:
  • Page 135 – This is an example of an answered ANI publicity call:
  • Page 137 – Blocking Calls Between Guest Rooms; To block calls between guest rooms:
  • Page 138 – Calling Out on a Specific Trunk; Press the desired trunk group select key.
  • Page 139 – Camping-on to a Busy Station; About campon; To camp on to a busy station:
  • Page 141 – Checking a Trunk
  • Page 142 – “Receiving a Long Trunk Alarm”
  • Page 143 – Code Calls; Follow this procedure to place a call:
  • Page 144 – To answer a code call:
  • Page 145 – Dialing Frequently Called Numbers; To use an autodial key:
  • Page 146 – To dial system speed calling numbers:
  • Page 147 – Extending an Incoming Data Call to a Station; The CAP representing the held call winks slowly.
  • Page 148 – To make an intercom call:
  • Page 149 – Night Service; To use night service:
  • Page 150 – Paging; About paging
  • Page 151 – To use zone paging with park:
  • Page 152 – Radio paging; Radio paging lets you send a page to a beeper.
  • Page 153 – Parking a Call; When you park a call, it can be picked up from any station.
  • Page 154 – Recording a Conversation; Use this recording
  • Page 155 – To stop recording, manually deactivate the recorder.
  • Page 156 – Redialing Numbers; This feature stores your most recently dialed number.
  • Page 158 – Sending Pushbutton Tones; Sending tones; Activated
  • Page 159 – To send pushbutton tones:
  • Page 160 – Training Attendant Operators; “Programming Your
  • Page 161 – About TAFAS; These calls cannot be picked up by the designated station:
  • Page 162 – If the user has a
  • Page 163 – Programming Your SelecSet 500A; “Programmable Keys”; Fixed account codes have a fixed number of digits.
  • Page 165 – Programmed
  • Page 166 – Programming an Autodial Number; To program a key with an autodial number or feature:
  • Page 167 – Programming a Feature; To program a feature, follow these steps:; Canceling a Feature
  • Page 168 – Labeling Instructions; Key labeling; Insert the entire label sheet in a typewriter.
  • Page 169 – LABEL
  • Page 170 – Quick Reference Sheet; To answer and transfer a call:
  • Page 171 – To hold a call, use any of the following methods:
  • Page 172 – Test switch
  • Page 173 – Entering Test Mode; Figure A-1: Attendant console control panel
  • Page 174 – The information shown in; Key labels; for a description of key designations and functions.
  • Page 175 – Table A-1 Description of Key Labels and Functions; Key Designation; ROM
  • Page 176 – To find information on this test
  • Page 177 – Demonstrating Ringing Frequencies; To demonstrate ringing frequencies:
  • Page 178 – Changing the Ringing Level; To change the ringing level:
  • Page 180 – Demonstrating Default Ringing Patterns; To demonstrate default ringing patterns:
  • Page 182 – Determining if a Data Adapter is Assigned; To determine if a data adapter is assigned:
  • Page 183 – ROM L; Displaying Your Console ROM Level; To display the ROM level:
  • Page 184 – Testing the Liquid Crystal Display; You can test your LCD to make sure all areas are active.
  • Page 186 – Numerics; Index
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HCXTD840

Hitachi Telecom (USA), Inc.

3617 Parkway Lane

Norcross, GA 30092

(770) 446-8820

HCX5000 System

i

Release 9.0

Attendant Operations

SelecSet 500A

User Guide

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Summary

Page 2 - Table of Contents; Preface

HCXTD840, Issue 1, July 2001 iii Table of Contents Preface 1 About Your SelecSet 500A The Display .............................................................................. 1-3Displaying Caller ID Information ............................................ 1-7Displaying Programmable Key Information...

Page 3 - Additional Operations

T ABLE OF C ONTENTS S ELEC S ET 500A U SER ’ S G UIDE iv HCXTD840, Issue 1, July 2001 2 Additional Operations Soft Key-Controlled Features.......................................................... 2-3 Registering Call Restrictions .................................................... 2-5Canceling Cal...

Page 6 - List of Figures

HCXTD840, Issue 1, July 2001 vii List of Figures Figure 1-1: SelecSet 500A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Figure 1-2: SelecSet 500A Liquid Crystal Display . . . . . . . . . . . 1-3 Figure 1-3: 500A fixed keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-...

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