Hitachi HCX5000I - Manuals

HCXTD840, Issue 1, July 2001 ix List of Tables Table 1-1 SelecSet 500A Fixed Keys . . . . . . . . . . . . . . . . . . . . . . 1-14 Table 1-2 Suggested programmable keys . . . . . . . . . . . . . . . . . . . 1-21 Table 1-3 Optional programmable keys . . . . . . . . . . . . . . . . . . . . 1-23 Table ...

P REFACE HCXTD840, Issue 1, July 2001 xi P REFACE About this section This preface includes a description of the purpose, contents and use of this document, along with an overview of how the document is organized. Purpose The purpose of this guide is to describe SelecSet 500A™ attendant operations fo...

S ELEC S ET 500A U SER G UIDE xii HCXTD840, Issue 1, July 2001 Intended audience This guide is intended to provide the attendant or any other user of the SelecSet 500A with descriptions and guidelines regarding attendant features and functions that are available with this attendant console. Organiza...

C HAPTER 1: A BOUT Y OUR S ELEC S ET 500A HCXTD840, Issue 1, July 2001 1-1 1 A BOUT Y OUR S ELEC S ET 500A About the SelecSet 500A The SelecSet 500A is a multifunction telephone that is used for call control operations and to serve other users in a facility. It is also called an attendant console. Y...

S ELEC S ET 500A U SER G UIDE 1-2 HCXTD840, Issue 1, July 2001 SelecSet keys The SelecSet 500A has 21 fixed keys, 24 programmable keys, and an 8 x 40 display. Operations are performed using the display and the keys. Both are described in detail on the following pages.

C HAPTER 1: A BOUT Y OUR S ELEC S ET 500A T HE D ISPLAY HCXTD840, Issue 1, July 2001 1-3 The Display About the display The SelecSet 500A 8 line, 40 character display simplifies the placement and answering of calls, along with other attendant functions. See Figure 1-2 for an example of what you see w...

T HE D ISPLAY S ELEC S ET 500A U SER G UIDE 1-4 HCXTD840, Issue 1, July 2001 Display components A line-by-line explanation of the display follows. Line Function 1 Provides the time and date, your station number, and the number of calls waiting. The calls waiting display registers incoming 3- or 4-di...

C HAPTER 1: A BOUT Y OUR S ELEC S ET 500A D ISPLAYING C ALLER ID I NFORMATION HCXTD840, Issue 1, July 2001 1-7 Displaying Caller ID Information About caller ID display Depending on your phone system setup, your SelecSet may display caller ID information for incoming calls. This data may include the ...

C HAPTER 1: A BOUT Y OUR S ELEC S ET 500A D ISPLAYING P ROGRAMMABLE K EY HCXTD840, Issue 1, July 2001 1-9 Displaying Programmable Key Information Procedure To display autodial information: 1 Press <DSPL>. 2 Press the autodial key whose information you want displayed. 3 Press <START> or l...

D ISPLAYING VIP AND L ANGUAGE S TATUS S ELEC S ET 500A U SER G UIDE 1-10 HCXTD840, Issue 1, July 2001 Displaying VIP and Language Status About VIP and language indicators If your SelecSet 500A attendant console is used in a front desk operation or hotel/motel environment and a guest with VIP or fore...

K EYS S ELEC S ET 500A U SER G UIDE 1-12 HCXTD840, Issue 1, July 2001 Keys Key types Your SelecSet 500A is equipped with three types of keys. These include: • 15 fixed keys• 6 soft keys• 24 programmable keys - Suggested programmable keys- Optional programmable keys

C HAPTER 1: A BOUT Y OUR S ELEC S ET 500A F IXED K EYS HCXTD840, Issue 1, July 2001 1-13 Fixed Keys About fixed keys Fixed keys provide easy access to important, frequently used functions. Their location and purpose cannot be changed. In Figure 1-3 , the fixed keys are enclosed by dotted lines. Figu...

F IXED K EYS S ELEC S ET 500A U SER G UIDE 1-14 HCXTD840, Issue 1, July 2001 Table 1-1 SelecSet 500A Fixed Keys Key Name Function/operation <ALARM> The major/minor alarm lights steadily when a system malfunction is detected. The alarm remains lit until the problem is corrected. <NIGHT> P...

C HAPTER 1: A BOUT Y OUR S ELEC S ET 500A F IXED K EYS HCXTD840, Issue 1, July 2001 1-15 Keys used to answer specific calls These keys are used to answer specific types of calls: • Incoming• Information• Recall When calls ring at these keys, the associated lamp flashes. <INC> Distinguishes inc...

A BOUT C ALL A PPEARANCE K EYS (CAP S ) S ELEC S ET 500A U SER G UIDE 1-16 HCXTD840, Issue 1, July 2001 About Call Appearance Keys (CAPs) CAP keys Call appearance keys, labeled 1, 2, 3, and 4, are located below the display and soft key menu and above and to the left of the key pad. Figure 1-4: Illus...

C HAPTER 1: A BOUT Y OUR S ELEC S ET 500A A BOUT C ALL A PPEARANCE K EYS (CAP S ) HCXTD840, Issue 1, July 2001 1-17 Call appearance key lamps The lamps above the CAPs show the status of each CAP: CAP availability At least two CAPs must be available before a call can be answered: one to answer calls ...

S OFT K EYS S ELEC S ET 500A U SER G UIDE 1-18 HCXTD840, Issue 1, July 2001 Soft Keys About soft keys Six blank soft keys are located just under the display. In Figure 1-5 the soft keys are enclosed by dotted lines. Figure 1-5: 500A soft keys Purpose Soft keys perform various functions, depending on...

C HAPTER 1: A BOUT Y OUR S ELEC S ET 500A S OFT K EYS HCXTD840, Issue 1, July 2001 1-19 Soft key menu See Figure 1-6 for an example of the soft key menu. Figure 1-6: Soft key menu Components of soft key menu The soft key menu consists of three basic keys: 0 4 : 2 0 P M M o n J u n 2 7 3 0 1 C a lls ...

P ROGRAMMABLE K EYS S ELEC S ET 500A U SER G UIDE 1-20 HCXTD840, Issue 1, July 2001 Programmable Keys About programmable keys The SelecSet 500A includes 24 programmable keys, indicated by dotted lines in Figure 1-7 . Figure 1-7: 500A programmable keys Key assignment Six of these programmable keys sh...

C HAPTER 1: A BOUT Y OUR S ELEC S ET 500A S UGGESTED P ROGRAMMABLE K EYS HCXTD840, Issue 1, July 2001 1-21 Suggested Programmable Keys About suggested programmable keys Suggested programmable keys should be assigned to features that are important or frequently performed attendant operations. Your sy...

C HAPTER 1: A BOUT Y OUR S ELEC S ET 500A O PTIONAL P ROGRAMMABLE K EYS HCXTD840, Issue 1, July 2001 1-23 Optional Programmable Keys About optional programmable keys Optional programmable keys can be used as autodial keys (for one-key access to access codes, account codes, and frequently called numb...

C HAPTER 1: A BOUT Y OUR S ELEC S ET 500A O PTIONAL P ROGRAMMABLE K EYS HCXTD840, Issue 1, July 2001 1-25 Record (<REC>) Records a conversation (requires a recorder). Reminder alarm (<RAL>) or Wakeup alarm (<WAL>) Indicates when a station has not answered a wakeup/reminder call. (W...

K EY L AMPS S ELEC S ET 500A U SER G UIDE 1-26 HCXTD840, Issue 1, July 2001 Key Lamps About lamps Each fixed or programmable key has an associated lamp located just above it. These include the following: Lamp Function Feature key lamps (CONF, JOIN) Light when the key is activated. Answer key lamps (...

C HAPTER 1: A BOUT Y OUR S ELEC S ET 500A B ASIC O PERATIONS HCXTD840, Issue 1, July 2001 1-27 Basic Operations About this section This section provides instructions for the most frequently performed attendant operations. Other operations are described in “Additional Operations” on page 2-1. Calling...

C ALLING S ELEC S ET 500A U SER G UIDE 1-28 HCXTD840, Issue 1, July 2001 Calling Procedure To call another party from your SelecSet 500A console: 1 Press <START>. 2 Dial the station number or outside number. If you dial an outside number, remember to dial the trunk access code first (usually 9...

C HAPTER 1: A BOUT Y OUR S ELEC S ET 500A P LACING A N O UTSIDE C ALL HCXTD840, Issue 1, July 2001 1-29 Placing An Outside Call Procedure To place an outside call for another station to which you are connected: 1 Dial the trunk access code (normally 9), and then dial the number. 2 When the dialed nu...

P LACING AN O UTSIDE C ALL FOR AN I DLE S TATION S ELEC S ET 500A U SER G UIDE 1-30 HCXTD840, Issue 1, July 2001 Placing an Outside Call for an Idle Station Procedure To place an outside call for an idle station: 1 Press <START>. 2 Dial the trunk access code (e.g. 9) then the number. 3 Press &...

C HAPTER 1: A BOUT Y OUR S ELEC S ET 500A A NSWERING HCXTD840, Issue 1, July 2001 1-31 Answering About this section The following topics are presented in this section: • Answering your calls• Answering returned calls (recalls)• Answering coverage calls• Answering multiple calls Answering your calls ...

A NSWERING S ELEC S ET 500A U SER G UIDE 1-32 HCXTD840, Issue 1, July 2001 Procedure To answer a call: 1 When a call rings at a key, the lamp above the key flashes. 2 To answer the call, press either the <ANS> key or the appropriate special answer key. About answering and CAPs Calls to your st...

C HAPTER 1: A BOUT Y OUR S ELEC S ET 500A A NSWERING R ETURNED C ALLS (R ECALLS ) HCXTD840, Issue 1, July 2001 1-33 Answering Returned Calls (Recalls) About recalls If you or another attendant extends, camps on, or transfers a call from outside the facility to a station that does not answer, the una...

A NSWERING R ETURNED C ALLS (R ECALLS ) S ELEC S ET 500A U SER G UIDE 1-34 HCXTD840, Issue 1, July 2001 Additional recall operations While connected to the recall, you can perform any of the following operations: To turn the message light on at the called station... 1 Press <CLME> 2 The messag...

C HAPTER 1: A BOUT Y OUR S ELEC S ET 500A A NSWERING C OVERAGE C ALLS HCXTD840, Issue 1, July 2001 1-35 Answering Coverage Calls About coverage calls Telephone users within the facility can cover (forward) their calls to the attendant. These calls are known as coverage calls. Coverage calls ring at ...

C HAPTER 1: A BOUT Y OUR S ELEC S ET 500A A NSWERING M ULTIPLE C ALLS HCXTD840, Issue 1, July 2001 1-37 Answering Multiple Calls Handling multiple calls Attendant operators often handle multiple calls. To handle multiple calls using a hold loop: 1 Press a hold loop (HLD1–HLD4) to place the active ca...

H OLDING S ELEC S ET 500A U SER G UIDE 1-38 HCXTD840, Issue 1, July 2001 Holding About holding Depending on how your SelecSet 500A phone is programmed, you can hold calls three different ways. In most cases, it is preferable to use the soft park key or a hold loop to hold calls because the <HOLD&...

C HAPTER 1: A BOUT Y OUR S ELEC S ET 500A H OLDING A S INGLE C ALL HCXTD840, Issue 1, July 2001 1-39 Holding a Single Call Using a hold loop... To hold a single call using a hold loop: 1 Press a hold loop (HLD1-HLD4) to place an active call on hold. The hold loop winks, and the associated hold loop ...

H OLDING A S INGLE C ALL S ELEC S ET 500A U SER G UIDE 1-40 HCXTD840, Issue 1, July 2001 One active call and two calls held This display indicates one active call and two calls being held using hold loop keys: Using the hold key Use the hold key to hold a call as follows: 1 Press the <HOLD> ke...

C HAPTER 1: A BOUT Y OUR S ELEC S ET 500A H OLDING M ULTIPLE C ALLS (S OFT P ARK ) HCXTD840, Issue 1, July 2001 1-41 Holding Multiple Calls (Soft Park) About holding several calls You can hold up to 10 calls on one key using soft park. Because the soft park feature provides an easy way to hold and r...

T RANSFERRING S ELEC S ET 500A U SER G UIDE 1-42 HCXTD840, Issue 1, July 2001 Transferring About call transfer Use the following call transfer operation to transfer (extend) a caller to another number. You can use this procedure even if both the caller and the desired number are outside the facility...

S WITCHHOOK -F LASH T O T RANSFER C ALLS S ELEC S ET 500A U SER G UIDE 1-44 HCXTD840, Issue 1, July 2001 Switchhook-Flash To Transfer Calls Using central office features The switchhook flash (SHF)-to-a-trunk feature lets you use central office business/telephone features to supplement the features p...

C HAPTER 1: A BOUT Y OUR S ELEC S ET 500A S WITCHHOOK -F LASH T O T RANSFER C ALLS HCXTD840, Issue 1, July 2001 1-45 Procedure To transfer a call using the switchhook-flash-to-trunk feature for this type of application: 1 While connected to a caller on a trunk set up for switchhook flash to a trunk,...

C ONFERENCING S ELEC S ET 500A U SER G UIDE 1-46 HCXTD840, Issue 1, July 2001 Conferencing Types of conferences You can set up two types of conferences using your SelecSet 500A attendant console. These include: • Three-party conferences - setting up a three-party conference the standard way- setting...

B RIDGED CAP S TO C REATE A C ONFERENCE S ELEC S ET 500A U SER G UIDE 1-48 HCXTD840, Issue 1, July 2001 Bridged CAPs to Create a Conference About bridged CAPs You can create a three-party conference with two incoming calls using the CAPs on your SelecSet 500A. This feature, known as bridged CAPs, is...

C REATING A M ULTI - PARTY C ONFERENCE S ELEC S ET 500A U SER G UIDE 1-50 HCXTD840, Issue 1, July 2001 Creating a Multi-party Conference Procedure To set up a multiparty conference: 1 While connected to one party, press <CONF>. Dial a second party. 2 After the called party answers, press <C...

M ESSAGING S ELEC S ET 500A U SER G UIDE 1-52 HCXTD840, Issue 1, July 2001 Messaging About messaging You can use two keys to control messaging as follows: Turning on MW lamps without calling the station To turn on a message waiting lamp without calling the station, follow these steps: 1 Press <ST...

C HAPTER 1: A BOUT Y OUR S ELEC S ET 500A M ESSAGING HCXTD840, Issue 1, July 2001 1-53 Turning on the MW lamp while calling a station You can turn on the message light on someone’s phone by pressing <CLME> when the phone is ringing or busy. 1 Press <START>. 2 Dial the desired station num...

M ESSAGING S ELEC S ET 500A U SER G UIDE 1-54 HCXTD840, Issue 1, July 2001 Procedure To turn on the message waiting lamp while talking to a covering station: 1 While talking to the covering station, press the <CLME> key. 2 Your <CLME> lamp lights and the called station’s message waiting ...

M ESSAGING S ELEC S ET 500A U SER G UIDE 1-56 HCXTD840, Issue 1, July 2001 Retrieving messages You can retrieve three message types from your SelecSet 500A console using the <MSG> soft key: • Callme messages, which are sent by internal users (within your company) • Voice messages (from interna...

C HAPTER 1: A BOUT Y OUR S ELEC S ET 500A M ESSAGING HCXTD840, Issue 1, July 2001 1-57 When you have a voice message system (VMS) message, you see this display (the message is from the VMS extension, in this case, extension 350): • 01 indicates that this is the first message in the queue. 4 When you...

C HAPTER 1: A BOUT Y OUR S ELEC S ET 500A M ESSAGING HCXTD840, Issue 1, July 2001 1-59 Procedure, continued If you view the text message but do not want to delete it, call the text message center operator and ask him/her to save the message. Otherwise, after you press <MAIL>, your display upda...

B REAKING I NTO A B USY S TATION S ELEC S ET 500A U SER G UIDE 1-60 HCXTD840, Issue 1, July 2001 Breaking Into a Busy Station About the override feature You can use the override (OVR) feature to break into a busy station. Procedure To break into a busy station: 1 While listening to busy tone, press ...

C HAPTER 2: A DDITIONAL O PERATIONS HCXTD840, Issue 1, July 2001 2-1 2 A DDITIONAL O PERATIONS About this section This section describes additional attendant operations. Some of these operations are performed using the soft key menu, while others require optional programmable keys (see “Optional Pro...

C HAPTER 2: A DDITIONAL O PERATIONS HCXTD840, Issue 1, July 2001 2-3 Soft Key-Controlled Features Soft key features Using your SelecSet 500A, you can perform the following functions and activate the following features for stations (phones) within your facility via soft keys that interact with the LC...

S ELEC S ET 500A U SER G UIDE 2-4 HCXTD840, Issue 1, July 2001 Call Restrictions Controlling station calling privileges As the attendant, you can control station calling privileges using three levels of restrictions. These restrictions are set and canceled at your SelecSet 500A console through the &...

C HAPTER 2: A DDITIONAL O PERATIONS R EGISTERING C ALL R ESTRICTIONS HCXTD840, Issue 1, July 2001 2-5 Registering Call Restrictions Procedure To register call restrictions: 1 Press the <FEATUR> soft key. You see this display: 2 Press <RESTR>. If you are not connected to the station for w...

R EGISTERING C ALL R ESTRICTIONS S ELEC S ET 500A U SER G UIDE 2-6 HCXTD840, Issue 1, July 2001 Procedure, continued 3 If you make an error before you finish dialing, press <CLEAR> and reenter the number.You see this display: 4 To set the restriction level, press the appropriate key. 5 The dis...

C HAPTER 2: A DDITIONAL O PERATIONS C ANCELING C ALL R ESTRICTIONS HCXTD840, Issue 1, July 2001 2-7 Canceling Call Restrictions Procedure To cancel call restrictions: 1 Press <FEATUR> to enter the call restrictions menu. 2 Press <RESTR>. (Also dial the station number if your console is i...

C OVERAGE S ELEC S ET 500A U SER G UIDE 2-8 HCXTD840, Issue 1, July 2001 Coverage About coverage Coverage enables users to redirect calls that come to their stations. Depending on the type of coverage used, calls can be redirected automatically or only when the called station is busy or does not ans...

C HAPTER 2: A DDITIONAL O PERATIONS R EGISTERING C OVERAGE HCXTD840, Issue 1, July 2001 2-9 Registering Coverage Procedure 1 Press the <FEATUR> soft key. You see this display: 2 Press <COVER>. You see this display: 3 Dial the desired station number. If you make an error before you finish...

R EGISTERING C OVERAGE S ELEC S ET 500A U SER G UIDE 2-10 HCXTD840, Issue 1, July 2001 Procedure, continued When a valid number is entered, you see this display: 4 Enter the number of the covering station. When you dial a valid covering station, you see this display: 1 1 : 0 0 a m We d Ma r 1 0 6 8 ...

C HAPTER 2: A DDITIONAL O PERATIONS C ANCELING C OVERAGE HCXTD840, Issue 1, July 2001 2-11 Canceling Coverage Procedure 1 Press the <FEATUR> soft key. You see this display: 2 Press <COVER>. The display changes to allow you to enter a station number: 1 1 : 0 0 a m We d Ma r 1 0 6 8 6 C a ...

C ANCELING C OVERAGE S ELEC S ET 500A U SER G UIDE 2-12 HCXTD840, Issue 1, July 2001 Procedure, continued 3 Dial the desired station number. You see this display: After you dial the station number, the current coverage point for the station is displayed (200 in this example). 4 Press the <CANCEL&...

C HAPTER 2: A DDITIONAL O PERATIONS C REDIT L IMIT HCXTD840, Issue 1, July 2001 2-13 Credit Limit About credit limit As the attendant, you can control credit limit on a per-station basis to regulate calling privileges for cash-paying customers. Your facility can choose from three versions of the cre...

C HAPTER 2: A DDITIONAL O PERATIONS C ONTROLLING C REDIT L IMIT HCXTD840, Issue 1, July 2001 2-15 Controlling Credit Limit About credit limit Credit limit can be assigned at the CommCenter-VDU as well as from the SelecSet 500A attendant console. If you control credit limit from your console, you can...

C ONTROLLING C REDIT L IMIT S ELEC S ET 500A U SER G UIDE 2-16 HCXTD840, Issue 1, July 2001 Procedure, continued 4 If you are not connected to the station for which you’re setting credit, enter the station number. 5 If you are connected to the station, you see this display, where you can enter a cre...

C ONTROLLING C REDIT L IMIT S ELEC S ET 500A U SER G UIDE 2-18 HCXTD840, Issue 1, July 2001 Procedure, continued Your display updates to confirm the value, as follows: Various displays When you attempt to enter credit limit information, you may see any of several displays: 1 1 : 0 0 a m We d Ma r 1 ...

D O -N OT -D ISTURB S ELEC S ET 500A U SER G UIDE 2-20 HCXTD840, Issue 1, July 2001 Procedure, continued 4 If you make an error before you finish dialing, press <CLEAR> and reenter the number. 5 Press <REG> to activate do-not-disturb. Press <EXIT> to leave the display without activ...

C HAPTER 2: A DDITIONAL O PERATIONS D O -N OT -D ISTURB HCXTD840, Issue 1, July 2001 2-21 Canceling do-not-disturb To cancel do-not-disturb: 1 To display the do-not-disturb registration, press <FEATUR> then <DND>. 2 If you are not connected to the station, dial the station number. This d...

C HAPTER 2: A DDITIONAL O PERATIONS D O -N OT -D ISTURB HCXTD840, Issue 1, July 2001 2-23 Error messages In some cases, you may see an error message on your display when you attempt to register do-not-disturb. See the following table: When you try to... You see this display... register do-not-distur...

R INGING A D O -N OT -D ISTURB S TATION S ELEC S ET 500A U SER G UIDE 2-24 HCXTD840, Issue 1, July 2001 Ringing a Do-Not-Disturb Station About this section The procedures described in this section let you ring (break in to) a station that has invoked the do-not-disturb feature. When you dial a stati...

C HAPTER 2: A DDITIONAL O PERATIONS T RANSFERRING TO A S TATION IN HCXTD840, Issue 1, July 2001 2-25 Transferring to a Station in Do-Not-Disturb Procedure To transfer a caller to a do-not-disturb station: 1 When you answer a call to be transferred, dial the station number to which you want to transf...

R ECEIVING F ORWARDED C ALLS FROM DND S TATIONS S ELEC S ET 500A U SER 2-26 HCXTD840, Issue 1, July 2001 Receiving Forwarded Calls from DND Stations Example displays Although no attendant operations are required, when a station with do-not-disturb activated forwards calls to you, you see the display...

C HAPTER 2: A DDITIONAL O PERATIONS R ECEIVING F ORWARDED C ALLS FROM DND HCXTD840, Issue 1, July 2001 2-27 Incoming trunk call (after answer) This example shows the display after you answer an incoming trunk call. Note: In the case of a trunk-to-attendant-to-station call, an attendant transfers the...

S ETTING THE S YSTEM C LOCK S ELEC S ET 500A U SER G UIDE 2-28 HCXTD840, Issue 1, July 2001 Setting the System Clock About this section You can set the system clock to adjust for standard or daylight time or power outages. The system clock affects various system operations. See your system administr...

S ETTING THE S YSTEM C LOCK S ELEC S ET 500A U SER G UIDE 2-30 HCXTD840, Issue 1, July 2001 To confirm the entered time 1 If you enter 0900*, you see this display. Press <SET> to set the clock to the new time. 2 Your display updates to confirm the time change: Timeout message If you take too l...

C HAPTER 2: A DDITIONAL O PERATIONS S ETTING THE S YSTEM C LOCK HCXTD840, Issue 1, July 2001 2-31 Error messages You may also see one of two error messages when you attempt to register a new time. These include: PLEASE TRY LATER SORRY: SYSTEM ERROR In either case, try again momentarily.

W AKEUP /R EMINDER C ALLS S ELEC S ET 500A U SER G UIDE 2-32 HCXTD840, Issue 1, July 2001 Wakeup/Reminder Calls About wakeup/reminder calls Wakeup/reminder calls are like an alarm clock in your phone system. You can register calls to alert users at a certain time. When a wakeup/reminder call is regi...

C HAPTER 2: A DDITIONAL O PERATIONS R EGISTERING A W AKEUP /R EMINDER C ALL HCXTD840, Issue 1, July 2001 2-33 Registering a Wakeup/Reminder Call Procedure To register a wakeup/reminder call: 1 Press the <FEATUR> soft key. You see this display: 2 Press <WAKEUP>. 3 If you are not connected...

C HAPTER 2: A DDITIONAL O PERATIONS C ANCELING A W AKEUP /R EMINDER C ALL HCXTD840, Issue 1, July 2001 2-35 Canceling a Wakeup/Reminder Call Procedure To cancel a wakeup/reminder call: 1 Display the current wakeup time, by pressing <FEATUR> then <WAKEUP>. You also must dial the station n...

R EGISTERING A S ECOND W AKEUP C ALL S ELEC S ET 500A U SER G UIDE 2-36 HCXTD840, Issue 1, July 2001 Registering a Second Wakeup Call Procedure To register a second wakeup call: 1 Press the <FEATUR> soft key. You see this display: 2 Press <NEXT>. You see this display: 3 Press <2ND WU&...

C HAPTER 2: A DDITIONAL O PERATIONS C ANCELING A S ECOND W AKEUP C ALL HCXTD840, Issue 1, July 2001 2-39 Canceling a Second Wakeup Call Changing a second wakeup You cannot edit a second wakeup from your console. To change a second wakeup, you must first cancel the original second wakeup then program...

C ANCELING A S ECOND W AKEUP C ALL S ELEC S ET 500A U SER G UIDE 2-40 HCXTD840, Issue 1, July 2001 Procedure, continued This display confirms the second wakeup is canceled: 1 1 : 0 0 a m We d Ma r 1 0 6 8 6 C a l l s Wa i t : 0 1 2 3 4 L 1 L 2 O K : 2 n d Wa k e U p C a n c e l l e d E X I T

C HAPTER 2: A DDITIONAL O PERATIONS R EGISTERING A R EPEAT W AKEUP HCXTD840, Issue 1, July 2001 2-41 Registering a Repeat Wakeup About repeat wakeups You can register the same wake-up time for a guest for the duration of the guest’s stay, rather than registering a new time every day. You can registe...

R EGISTERING A R EPEAT W AKEUP S ELEC S ET 500A U SER G UIDE 2-42 HCXTD840, Issue 1, July 2001 Procedure, continued The wake-up menu redisplays with the repeat indication. 3 To use the repeat feature for second wake-ups, set a second wake-up time. 4 Press the <CHGREP> soft key to repeat the se...

C HAPTER 2: A DDITIONAL O PERATIONS D ISPLAYING AND P ROVIDING A VIP WAKEUP HCXTD840, Issue 1, July 2001 2-43 Displaying and Providing a VIP wakeup About your VIP wakeup key If you work in a hotel/motel environment, your SelecSet 500A attendant console may be equipped with a VIP wakeup programmable ...

D ISPLAYING AND P ROVIDING A VIP WAKEUP S ELEC S ET 500A U SER G UIDE 2-44 HCXTD840, Issue 1, July 2001 Procedure, continued You see this display: 23 = VIP key number2201 = guest’s room numberGLASS SEYMOUR = guest’s nameFR = language preference (French)02 = number of wakeup calls in your queue. 4 Wh...

C HAPTER 2: A DDITIONAL O PERATIONS D ISPLAYING AND P ROVIDING A VIP WAKEUP HCXTD840, Issue 1, July 2001 2-45 Procedure, continued When you press the wakeup alarm key, you see this display: If you call the VIP guest’s room directly without using the VIP key to initiate the wakeup, you must manually ...

V IEWING THE C OST OF C ALLS S ELEC S ET 500A U SER G UIDE 2-46 HCXTD840, Issue 1, July 2001 Viewing the Cost of Calls Viewing the cost of calls You can view the duration and cost of an outgoing call as soon as it is completed. Procedure To view the cost of a call, follow these steps: 1 Press the &l...

C HAPTER 2: A DDITIONAL O PERATIONS A SSIGNING AN A CCOUNT C ODE HCXTD840, Issue 1, July 2001 2-47 Other Feature Operations About this section This section describes other feature operations that you can perform. Assigning an Account Code Flagging a call with an account code Assigning an account cod...

A SSIGNING AN A CCOUNT C ODE S ELEC S ET 500A U SER G UIDE 2-48 HCXTD840, Issue 1, July 2001 Assigning an account code using an autodial key You can use an autodial key to assign an account code without interrupting a call. To use an autodial key: At the beginning of a call... 1 Press the desired au...

C HAPTER 2: A DDITIONAL O PERATIONS A SSIGNING AN A CCOUNT C ODE HCXTD840, Issue 1, July 2001 2-49 Assigning an account code using the keypad (continued) During a call... 1 Ask the party to hold. 2 Press <JOIN>. 3 Dial the desired access code (either fixed or variable). 4 Dial the account code...

A LARM I NDICATIONS S ELEC S ET 500A U SER G UIDE 2-50 HCXTD840, Issue 1, July 2001 Alarm Indications Attendant alarms Your SelecSet 500A attendant console can receive various alarms, depending on how the system is configured and what keys you have programmed. This section describes various alarms t...

C HAPTER 2: A DDITIONAL O PERATIONS R ECEIVING A S YSTEM A LARM HCXTD840, Issue 1, July 2001 2-51 The CALM key When you press the <CALM> key, the alarm(s) that have occurred are displayed in the LCD: About PMS The PMS alarm applies to WelCOMM systems only. Programming alarms Some or all of the...

R ECEIVING A PMS A LARM S ELEC S ET 500A U SER G UIDE 2-52 HCXTD840, Issue 1, July 2001 Receiving a PMS Alarm PMS-A lamp If your system is equipped with a property management system (PMS), the PMS-A lamp lights when the property management system is out-of-service. If you notice that the PMS-A lamp ...

C HAPTER 2: A DDITIONAL O PERATIONS R ECEIVING AN A NSWER D ETECTION A LARM HCXTD840, Issue 1, July 2001 2-53 Receiving an Answer Detection Alarm <DET> lamp and key If your system is equipped with an answer detection unit, the DET lamp lights when the unit is out-of-service. If you notice that...

R ECEIVING A W AKEUP /R EMINDER C ALL A LARM S ELEC S ET 500A U SER G UIDE 2-54 HCXTD840, Issue 1, July 2001 Procedure To determine the source of a wakeup/reminder call: 1 Press the flashing WAL or RAL lamp. The display indicates which station has not responded to the reminder call, and the WAL or R...

C HAPTER 2: A DDITIONAL O PERATIONS R ECEIVING A L ONG T RUNK A LARM HCXTD840, Issue 1, July 2001 2-55 Receiving a Long Trunk Alarm About the LTA/VER key When a trunk (outside line) is connected longer than a predetermined time, the long trunk alarm/verification (LTA/VER) key flashes. Procedure To d...

R ECEIVING AN E911 A LARM S ELEC S ET 500A U SER G UIDE 2-56 HCXTD840, Issue 1, July 2001 Receiving an E911 Alarm About E911 alarms When someone on the property calls 911, the E911 alarm lamp flashes to alert you to an emergency. Depending on how your phone system is set up, the visual alarm may be ...

C HAPTER 2: A DDITIONAL O PERATIONS R ECEIVING A L INE L OCKOUT A LARM HCXTD840, Issue 1, July 2001 2-57 Receiving a Line Lockout Alarm About the line lockout alarm When a station (phone in your facility) is connected longer than a predetermined time, the line lockout alarm (LOA) lamp lights. Proced...

A NNOUNCED C ALLS S ELEC S ET 500A U SER G UIDE 2-58 HCXTD840, Issue 1, July 2001 Announced Calls Using the ANNO key You can use the <ANNO> key to make a voice announcement to another phone in your facility, if that phone has a speaker. If the called phone is also equipped with a microphone, t...

C HAPTER 2: A DDITIONAL O PERATIONS A NSWERING A NOTHER P HONE HCXTD840, Issue 1, July 2001 2-59 Answering Another Phone Answering another phone’s call In some instances, you may want to answer a call that is ringing at another phone. Procedure To answer a call that is ringing at another phone from ...

A NSWERING A S PECIFIC L INE S ELEC S ET 500A U SER G UIDE 2-60 HCXTD840, Issue 1, July 2001 Answering a Specific Line Using trunk group answer keys Use trunk group answer keys to answer calls over a specific trunk group. Procedure To use this feature, press the flashing trunk group answer key (or t...

C HAPTER 2: A DDITIONAL O PERATIONS A TTENDANT C ONTINUOUS R INGING HCXTD840, Issue 1, July 2001 2-61 Attendant Continuous Ringing About attendant continuous ringing In most situations, it is preferable to have calls ring only once at your console to prevent distractions from excessive ringing. Howe...

B LOCKING AND S ENDING C ALLER ID S ELEC S ET 500A U SER G UIDE 2-62 HCXTD840, Issue 1, July 2001 Blocking and Sending Caller ID About ANI block Like other internal users, you can use the ANI block feature to allow your caller ID to be sent and displayed or prevent your caller ID from being sent and...

B LOCKING AND S ENDING C ALLER ID S ELEC S ET 500A U SER G UIDE 2-64 HCXTD840, Issue 1, July 2001 ANI publicity for an answered call This is an example of an answered ANI publicity call: ANI privacy for a ringing call This is an example of the display for a ringing call with ANI privacy enabled: 1 0...

B LOCKING C ALLS B ETWEEN G UEST R OOMS S ELEC S ET 500A U SER G UIDE 2-66 HCXTD840, Issue 1, July 2001 Blocking Calls Between Guest Rooms About room-to-room block The <RRB> (room-to-room blocking) key lets you block all calls between guest rooms. When RRB is activated, guests can still call o...

C HAPTER 2: A DDITIONAL O PERATIONS C ALLING O UT ON A S PECIFIC T RUNK HCXTD840, Issue 1, July 2001 2-67 Calling Out on a Specific Trunk Trunk group select keys You can use trunk group select keys to call out over a specific trunk (outside line) or group of trunks, such as WATS (Wide Area Telecommu...

C AMPING - ON TO A B USY S TATION S ELEC S ET 500A U SER G UIDE 2-68 HCXTD840, Issue 1, July 2001 Camping-on to a Busy Station About campon To camp-on a caller to a busy analog station, use the <CAMP> key. When you camp-on a caller, the called station hears a tone, signaling that a call is wai...

C HECKING A T RUNK S ELEC S ET 500A U SER G UIDE 2-70 HCXTD840, Issue 1, July 2001 Checking a Trunk Verifying an outside line Your system administrator may ask you to check a specific trunk (outside line) to verify that it is not locked up or out of service. Procedure To verify a trunk, use the long...

C HAPTER 2: A DDITIONAL O PERATIONS C HECKING A T RUNK HCXTD840, Issue 1, July 2001 2-71 Procedure, continued 5 If a conversation is in progress, press <START> to exit. If a conversation is not in progress, press <CNCL> to unlock the connection and free the trunk. If the trunk is not bus...

C ODE C ALLS S ELEC S ET 500A U SER G UIDE 2-72 HCXTD840, Issue 1, July 2001 Code Calls About code calls A code call indicates an emergency. When you make a code call, it causes special ringing (four quick rings) at a station dedicated to receive code calls (there may be several code calling station...

C HAPTER 2: A DDITIONAL O PERATIONS C ODE C ALLS HCXTD840, Issue 1, July 2001 2-73 To answer a code call To answer a code call: 1 Press the flashing <CODE> key (or the <ANS> key). To access the zone paging system 2 Press the <ZPG> key or dial the zone paging access code. 3 Dial the...

D IALING F REQUENTLY C ALLED N UMBERS S ELEC S ET 500A U SER G UIDE 2-74 HCXTD840, Issue 1, July 2001 Dialing Frequently Called Numbers Autodial keys You can program autodial keys to dial frequently called numbers with one keystroke. An autodial key is an optional programmable key that automatically...

C HAPTER 2: A DDITIONAL O PERATIONS D IALING F REQUENTLY C ALLED N UMBERS HCXTD840, Issue 1, July 2001 2-75 System speed calling You can use the system speed calling feature to automatically dial a programmed number by entering a two-digit speed calling access code plus a two- or three-digit speed c...

E XTENDING AN I NCOMING D ATA C ALL TO A S TATION S ELEC S ET 500A U SER G UIDE 2-76 HCXTD840, Issue 1, July 2001 Extending an Incoming Data Call to a Station Using the <CONV> key You can extend a data call to a station by using the <CONV> (convert) key. Procedure To extend a data call t...

C HAPTER 2: A DDITIONAL O PERATIONS I NTERCOM (ICOM) C ALLS HCXTD840, Issue 1, July 2001 2-77 Intercom (ICOM) Calls About intercom calls An intercom call is a priority call that causes special ringing (four quick rings) at the phone you call. If you call a SelecSet, the intercom call rings at the hi...

N IGHT S ERVICE S ELEC S ET 500A U SER G UIDE 2-78 HCXTD840, Issue 1, July 2001 Night Service About the NIGHT key Your SelecSet is equipped with a <NIGHT> key. You can use the <NIGHT> key to activate night service. Night service directs all after-hours calls to an alternate destination (...

C HAPTER 2: A DDITIONAL O PERATIONS P AGING HCXTD840, Issue 1, July 2001 2-79 Paging About paging Paging lets you make announcements to selected paging zones or send pages to individual beepers. Zone paging You can use zone paging to send a page to external amplifiers. Two types of zone paging are a...

P AGING S ELEC S ET 500A U SER G UIDE 2-80 HCXTD840, Issue 1, July 2001 Using zone paging with auto meet-me, continued 5 To answer a zone page with auto meet-me, the user dials the zone paging answer code. 6 The user is connected to the paging party immediately. Using zone paging with park To use zo...

C HAPTER 2: A DDITIONAL O PERATIONS P AGING HCXTD840, Issue 1, July 2001 2-81 Radio paging Radio paging lets you send a page to a beeper. Note that your system may be equipped with voice radio paging or tone radio paging. The radio paging key or radio paging access code works for either type of radi...

P ARKING A C ALL S ELEC S ET 500A U SER G UIDE 2-82 HCXTD840, Issue 1, July 2001 Parking a Call About call park When you park a call, it can be picked up from any station. Procedure To park a call: 1 While talking on a call you want to park, dial the call park access code and a parked call identifie...

C HAPTER 2: A DDITIONAL O PERATIONS R ECORDING A C ONVERSATION HCXTD840, Issue 1, July 2001 2-83 Recording a Conversation Ways to record a conversation You can record a conversation using either of the following methods: Consult federal, state, and local regulations before recording phone conversati...

R ECORDING A C ONVERSATION S ELEC S ET 500A U SER G UIDE 2-84 HCXTD840, Issue 1, July 2001 Using the recorder jack The recorder jack is provided for an external tape recorder. To record a conversation using the recording jack: 1 Plug the recorder into the RECOUT outlet on the back of the console (se...

C HAPTER 2: A DDITIONAL O PERATIONS R EDIALING N UMBERS HCXTD840, Issue 1, July 2001 2-85 Redialing Numbers Methods of redialing calls Two features are available to simplify redialing of previously dialed numbers. • Last number redial (LNR)• Saved number redial (SNR) Last number redial (LNR) This fe...

C HAPTER 2: A DDITIONAL O PERATIONS S ENDING P USHBUTTON T ONES HCXTD840, Issue 1, July 2001 2-87 Sending Pushbutton Tones About pushbutton tones Pushbutton tones are generated by pressing keys on the keypad while you are connected to pushbutton-controlled equipment. Sending tones To send tones, you...

S ENDING P USHBUTTON T ONES S ELEC S ET 500A U SER G UIDE 2-88 HCXTD840, Issue 1, July 2001 Procedure To send pushbutton tones: 1 Connect to the pushbutton-controlled equipment (e.g. the voice mail system). 2 Press the <TONE> key. The <TONE> key lights. 3 Generate pushbutton tones by pre...

C HAPTER 2: A DDITIONAL O PERATIONS T RAINING A TTENDANT O PERATORS HCXTD840, Issue 1, July 2001 2-89 Training Attendant Operators The duplicate handset jack When training new attendant operators, you may want to use the duplicate handset jack. Handset jack location A handset jack is located about m...

T RUNK A NSWER F ROM A NY S TATION (TAFAS) S ELEC S ET 500A U SER G UIDE 2-90 HCXTD840, Issue 1, July 2001 Trunk Answer From Any Station (TAFAS) About TAFAS This feature enables another station to pick up your calls during periods of heavy call traffic. It is frequently used at smaller hotel/motel p...

C HAPTER 2: A DDITIONAL O PERATIONS T RUNK A NSWER F ROM A NY S TATION (TAFAS) HCXTD840, Issue 1, July 2001 2-91 TAFAS station operation How the TAFAS station picks up your calls... The method used to answer TAFAS calls depends on the type of station. See the following: If the user has a The user do...

T RUNK A NSWER F ROM A NY S TATION (TAFAS) S ELEC S ET 500A U SER G UIDE 2-92 HCXTD840, Issue 1, July 2001 Programming Your SelecSet 500A About programmable keys Programmable keys consist of suggested programmable keys, and optional programmable keys. Refer to “Programmable Keys” on page 1-20, for g...

T RUNK A NSWER F ROM A NY S TATION (TAFAS) S ELEC S ET 500A U SER G UIDE 2-94 HCXTD840, Issue 1, July 2001 Programmable key numbering See Figure 2-2 for a description of how the programmable keys are numbered. Figure 2-2: Programmable key numbering Determining if a key is programmed If you are not s...

C HAPTER 2: A DDITIONAL O PERATIONS P ROGRAMMING AN A UTODIAL N UMBER HCXTD840, Issue 1, July 2001 2-95 Programming an Autodial Number Procedure To program a key with an autodial number or feature: 1 Press <START>. 2 Dial the station speed calling registration code (usually #7). 3 Press the ke...

C ANCELING A F EATURE S ELEC S ET 500A U SER G UIDE 2-96 HCXTD840, Issue 1, July 2001 Programming a Feature Procedure To program a feature, follow these steps: 1 Press <START>. 2 Dial the station speed calling registration code (usually #7). 3 Press the key that you want to program. 4 Dial the...

C HAPTER 2: A DDITIONAL O PERATIONS L ABELING I NSTRUCTIONS HCXTD840, Issue 1, July 2001 2-97 Labeling Instructions Key labeling After you program your SelecSet, you should label your keys. The fixed keys, hold loops and <INC>, <RCL> and <INF> keys are pre-labeled. Your SelecSet 50...

L ABELING I NSTRUCTIONS S ELEC S ET 500A U SER G UIDE 2-98 HCXTD840, Issue 1, July 2001 Example See Figure 2-3 for an example of proper label placement. Figure 2-3: Example of key labeling After you label your programmable keys, store the remaining labels in a safe place; you’ll need them again if y...

C HAPTER 2: A DDITIONAL O PERATIONS L ABELING I NSTRUCTIONS HCXTD840, Issue 1, July 2001 2-99 Quick Reference Sheet Performing basic attendant operations Use this section as a quick reference when you need to perform basic attendant operations. See the page numbers beside each operation for more inf...

L ABELING I NSTRUCTIONS S ELEC S ET 500A U SER G UIDE 2-100 HCXTD840, Issue 1, July 2001 Holding a call (page 1-38) To hold a call, use any of the following methods: Using soft park... 1 While connected to another party, press <SFPK>. 2 Press the <SFPK> key again to retrieve the call. Us...

HCXTD840, Issue 1, July 2001 A-1 A PPENDIX : T ESTING THE C ONSOLE Test switch A test switch located on the back of the console enables you to test the keys and lamps, and demonstrate certain ringing characteristics. See Figure A-1 . Your console cannot receive or originate calls while in the test m...

E NTERING T EST M ODE S ELEC S ET 500A U SER G UIDE A-2 HCXTD840, Issue 1, July 2001 Entering Test Mode Procedure 1 Flip the test switch in the direction of the arrow as shown in Figure A-1 . 2 Unplug the telephone line coming into the console, then plug it back in (the telephone line plugs into the...

E NTERING T EST M ODE HCXTD840, Issue 1, July 2001 A-3 The information shown in Figure A-3 is displayed. Figure A-3: Console test display Key labels Notice the labels above the keys. Each key represents a different component of the console test. Refer to Table A-1 for a description of key designatio...

E NTERING T EST M ODE S ELEC S ET 500A U SER G UIDE A-4 HCXTD840, Issue 1, July 2001 Key labels and functions See the following table for a description of key labels and associated functions. Table A-1 Description of Key Labels and Functions Key Designation Function R-FRQ Displays and demonstrates d...

E NTERING T EST M ODE HCXTD840, Issue 1, July 2001 A-5 Test procedures The following highlighted sections each describe a test procedure. If you do not need information on every procedure, refer to the relevant page number for information on the specific item. To find information on this test proced...

D EMONSTRATING R INGING F REQUENCIES S ELEC S ET 500A U SER G UIDE A-6 HCXTD840, Issue 1, July 2001 Demonstrating Ringing Frequencies Procedure To demonstrate ringing frequencies: 1 Press the <R-FRQ> key. You see the first ringing frequency listed on the display and you hear it. (Ringing frequ...

C HANGING THE R INGING L EVEL HCXTD840, Issue 1, July 2001 A-7 Changing the Ringing Level Procedure To change the ringing level: 1 While displaying any ringing frequency (500, 400/500, 400/600, 500/600), press <R-LEV>. The normal ringing level (or volume) is demonstrated, and the ringing level...

D EMONSTRATING D EFAULT R INGING P ATTERNS HCXTD840, Issue 1, July 2001 A-9 Demonstrating Default Ringing Patterns Procedure To demonstrate default ringing patterns: 1 While displaying any ringing frequency (500, 400/500, 400/600, 500/600), the default pattern for station-to-station calls is display...

D ETERMINING IF A D ATA A DAPTER IS A SSIGNED HCXTD840, Issue 1, July 2001 A-11 Determining if a Data Adapter is Assigned Procedure To determine if a data adapter is assigned: 1 Press and hold the <DA> key to display a new line above the key labels. This display tells you if a data adapter is ...

D ISPLAYING Y OUR C ONSOLE ROM L EVEL S ELEC S ET 500A U SER G UIDE A-12 HCXTD840, Issue 1, July 2001 Displaying Your Console ROM Level Procedure To display the ROM level: 1 To display your console’s read only memory (ROM) version, press and hold the <ROM> key. 2 A new line appears above the k...

T ESTING THE L IQUID C RYSTAL D ISPLAY HCXTD840, Issue 1, July 2001 A-13 Testing the Liquid Crystal Display Procedure You can test your LCD to make sure all areas are active. 1 Press and hold the <LCD> key. 2 The active areas of the display are shaded. The shaded area should form a complete re...

HCXTD840, Issue 1, July 2001 IX-1 Numerics 2ND WU key, 2-36 A Account code, 2-92Account codes, 2-95 assigning, 2-47fixed, 2-47variable, 2-47 Additional operations, 1-xii, 2-1Alarm, 2-50 answer detection, 2-53combined, 2-50E911, 2-56LTA/VER, 2-57, 2-70property management system, 2-51RAL, 2-53reminder...