Gateway 9250C - Manual

Device information The HP 9250C Digital Sender connects directly to your network converts black-and-white and colordocuments, drawings, and photographs into an electronic form and then distributes them directly toseveral kinds of destinations. You can also install the included HP Digital Sending Sof...

Feature Description For more information DSS Send to Folder Scan a document to a network folder. Morethan one folder destination can beconfigured. DSS support guide DSS Workflow Scan a document and capture informationabout the scanned document by promptingthe user. The document can then be routedto ...

Performance The following sections give specific performance statistics for the digital sender. ADF performance The following table shows the images per minute (ipm) speed of the digital sender ADF. Mode Dots per inch (dpi) Speed (ipm), A4 Speed (ipm), letter Simplex mono mode 600 x 600 52 54 600 x ...

Device software Digital-sender software To take advantage of advanced digital-sender features such as scanning with OCR or sending to aworkflow, you can install the HP Digital Sending Software Version 4 (HP DSS) that is provided on a CD-ROM with the device. This software runs as a service on a netwo...

Network components used for digital-sending The following table describes the network components used for digital sending. Component Description Network server running Windows® 2000Professional, Server, or Advanced Server;Windows XP Professional; or WindowsServer 2003 Standard or Enterprise Server T...

Paper handling The HP 9250C Digital Sender supports the following standard paper sizes: ● Letter: 215.9 x 279 mm (8.5 x 11 inches) ● Executive: 190 x 254 mm (7.5 x 10 inches) ● A4: 210 x 297 mm (8.3 x 11.7 inches) ● A5: 148 x 210 mm (5.83 x 8.27 inches) ● B5: 176 x 250 mm (6.9 x 9.8 inches) ● Legal ...

Device parts Before using the digital sender, familiarize yourself with its parts. 4 4 4 4 1 4 4 4 4 2 4 4 4 4 3 4 4 4 4 4 4 4 4 4 5 6 1 Control panel 2 Jam release button 3 Output bin 4 ADF input bin 5 External Qwerty keyboard (pull to open) 6 On/off switch 13 12 7 ADF cable 8 Control-panel cable 9...

Space requirements The following figures illustrate the space requirements for the HP 9250C Digital Sender. NOTE: The digital sender requires 90 mm (3.5 inches) of free space behind the device in order to fully open the top. 10 Chapter 1 Device basics ENWW

2 Control panel ● Use the control panel ● Navigate the Administration menu ● Information menu ● Default Job Options menu ● Time/Scheduling menu ● Management menu ● Initial Setup menu ● Device Behavior menu ● Troubleshooting menu ● Resets menu ● Service menu ENWW 11

Use the control panel The control panel has a VGA touchscreen that provides access to all device functions. Use the buttonsand numeric keypad to control jobs and the device status. The LEDs indicate overall device status. Control-panel layout The control panel includes a touchscreen graphical displa...

Home screen The home screen provides access to the device features, and it indicates the current status of the device. NOTE: Depending on how the system administrator has configured the device, the features that appear on the home screen can vary. 1 Features Depending on how the system administrator...

Buttons on the touchscreen The status line on the touchscreen provides information about the status of the device. Various buttonscan appear in this area. The following table describes each button. Home button . Touch the home button to go to the Home screen from any other screen. Start button . Tou...

Navigate the Administration menu From the Home screen, touch Administration to open the menu structure. You might need to scroll to the bottom of the Home screen to see this feature. The Administration menu has several sub-menus, which are listed on the left side of the screen. Touchthe name of a me...

Default Job Options menu Use this menu to define the default job options for each function. If the user does not specify the joboptions when creating the job, the default options are used. The Default Job Options menu contains the following sub-menus: ● Default Options for Originals ● Image Adjustme...

Default E-mail Options Use this menu to set default options for e-mails that are sent from the device. Menu item Values Description Document File Type PDF (default) JPEG TIFF M-TIFF Choose the file format for the e-mail. Output Quality High (large file) Medium (default) Low (small file) Choosing hig...

Default Send to Folder Options Use this menu to set default options for scan jobs sent to the computer. Menu item Values Description Color/Black Color scan Black/white scan (default) Specify whether the file will be in black or in color. Document File Type PDF (default) M-TIFF TIFF JPEG Choose the f...

Initial Setup menu The Initial Setup menu contains the sub-menus shown: ● Networking and I/O menu ● E-mail Setup menu ● Send Setup menu NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default. Networking and I/O Menu item Sub-menu item Values Descr...

E-mail Setup Use this menu to enable the e-mail feature and to configure basic e-mail settings. NOTE: To configure advanced e-mail settings, use the embedded Web server. For more information, see the embedded Web server guide on the device CD. Menu item Values Description Address Validation On (defa...

Device Behavior menu NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default. Menu item Sub-menu item Values Description Language Select the language fromthe list. Use this feature to select a different language forcontrol-panel messages. When you ...

3 Connectivity ● Novell NetWare support ● Network configuration NOTE: For information about necessary network components for digital sending, see Network components used for digital-sending on page 6 ENWW 31

Network configuration You might need to configure certain network parameters on the device. You can configure theseparameters in the following locations: ● Installation software ● Device control panel ● Embedded Web server ● Management software (HP Web Jetadmin or HP LaserJet Utility for Macintosh) ...

10. Touch Manual Settings . 11. Touch Default Gateway . 12. Touch the Default Gateway text box. 13. Use the touchscreen keyboard to type the default gateway. 14. Touch OK . 15. Touch Save . Configure TCP/IPv6 parameters The digital sender has limited IPv6 capability on a network. JetDirect Inside or...

4 Use device features This section provides instructions for how to carry out common digital-sending tasks. ● Load media ● Use the keyboard ● Basic send information ● Configure the device to send e-mail ● Send an e-mail ● Scan to a folder ● Scan to a workflow destination ● Send a digital fax ENWW 37

Load media You can load media to scan either on the scanner glass or in the ADF. Load media on the scanner glass Use the scanner glass to scan small, lightweight (less than 60 g/m 2 or 16 lb), or irregularly-sized originals such as receipts, newspaper clippings, photographs, or old or worn documents...

Use the keyboard The digital sender has a built-in keyboard that can be used to type the necessary information whenscanning a file to an e-mail address. 1. At the bottom of the device, pull out the keyboard tray. 2. Type the necessary information in the active field on the device touchscreen. Use th...

Basic send information Log in When you walk up to the digital sender, you will see the home screen. The options that are displayedare the digital-sending options that have been enabled by the system administrator. The system administrator can configure the device to require a user name and password ...

Button Description Output Quality Touch this button to increase or decrease the print quality of the file being scanned. A higher qualitysetting produces a larger file size. Resolution Touch this button to change the scan resolution. A higher resolution setting produces a larger file size. Color/Bla...

Configure the device to send e-mail Before you can send a document to e-mail, you must configure the device for e-mailing. NOTE: You can also configure the e-mail settings by using the embedded Web server, which HP recommends. For helpful tips and more about configuring the scan e-mail feature, see ...

4. Type the SMTP gateway address, either as an IP address or as a fully qualified domain name. Ifyou do not know the IP address or domain name, contact the network administrator. 5. Touch OK . Test the SMTP settings 1. From the Home screen, touch Administration . 2. Touch Initial Setup . 3. Touch E-...

Send an e-mail The device scans both black-and-white and color originals. You can use default settings or change thescanning preferences and file formats. The following are the default settings: ● Color ● PDF (requires the recipient to have an Adobe Acrobat viewer to view the e-mail attachment) Use ...

3. If prompted, type your user name and password. 4. Complete the From: , To: , and Subject: fields. Scroll down and complete the CC: , BCC: , and Message fields if appropriate. Your user name or other default information might appear in the From: field. If so, you might not be able to change it. 5....

You can remove a recipient from your list by scrolling to highlight the recipient, and thentouching the remove button ( ). 3. The names in the recipient list are placed in the text line of the keyboard screen. If you want, youcan add a recipient that is not found in the address book by typing the e-...

Scan to a folder If the system administrator has made the feature available, the device can scan a file and send it to afolder on the network. Supported operating systems for folder destinations include Windows 2000,Windows XP, and Windows Server 2003, and Novell. 1. Place the document face-down on ...

Scan to a workflow destination NOTE: This device feature is provided by the optional Digital Sending Software product. If the system administrator has enabled the workflow functionality, you can scan a document and sendit to a custom workflow destination. A workflow destination gives you the ability...

Send a digital fax Digital faxing is available when you install the optional HP Digital Sending Software. For informationabout ordering this software, go to www.hp.com/go/9250c_software . With digital faxing, the device does not need to be connected directly to a phone line. Instead, the device can ...

5 Manage and maintain the device This chapter describes how to manage and maintain the device: ● Use information pages ● Use the embedded Web server ● Use HP Web Jetadmin software ● Controlling digital-sending security ● Replace supplies and parts ● Clean the device ● Upgrade the firmware ● Calibrat...

Use information pages From the control panel touchscreen, view pages that give details about the device and its currentconfiguration. Page description How to view the page Configuration page Shows device settings and installedaccessories. 1. From the Home screen, touch Administration . 2. Touch Info...

Use the embedded Web server NOTE: If you use the HP Digital Sending Software provided on the digital sender software CD, you must use the HP MFP DSS Configuration Utility to perform the functions below described inthis section. See the HP Digital Sending Software Support Guide on the documentation C...

Embedded Web server sections Tab or section Options Information tab Provides device, status, andconfiguration information ● Device Status : Shows the device status. To change the default settings, click Change Settings . ● Configuration Page : Shows the information found on the configuration page. ●...

Use HP Web Jetadmin software HP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, andtroubleshooting network-connected peripherals. The intuitive browser interface simplifies cross-platformmanagement of a wide range of devices, including HP and non-HP devices. Manage...

Controlling digital-sending security The digital sender has been designed with security in mind. It includes a variety of features that work toprotect the security of the digital-sending process. Network authentication The digital sender's most basic security feature is its ability to require a netw...

Replace supplies and parts Replace the mylar sheet If you start to see vertical streaks on the scanned images, as shown in the figure below, you might needto replace the mylar sheet at the base of the ADF. The device ships with an envelope containing threeextra mylar sheets and installation instruct...

Clean the device During the scanning process, paper and dust particles can accumulate inside the device. Over time,this buildup can cause problems, such as specks on scanned documents. Clean the exterior Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the d...

3. Locate the white, vinyl calibration strips. 4. Clean the ADF backing and the calibration strips by wiping them with a clean, damp, lint-free cloth.Use an ammonia-based surface cleaner to dampen the cloth. 5. Close the top of the digital sender. Clean the ADF rollers You should clean the rollers i...

Upgrade the firmware The HP 9250C Digital Sender features remote firmware update (RFU) capability. Use the following stepsfor remotely upgrading digital-sender firmware. These steps are explained in more detail in the followingsections. 1. Determine the current level of firmware installed on the dev...

Use a USB connection to upgrade the device firmware If the device is connected over a USB connection, follow these instructions: 1. From a command prompt or in an MS-DOS window, type copy /b <FILENAME>\ \<COMPUTERNAME>\<SHARENAME> , where <FILENAME> is the name of the .RFU fi...

Upgrade the HP Jetdirect Inside firmware The HP Jetdirect Inside network interface in the device has firmware that can be upgraded separatelyfrom the digital-sender firmware. This procedure requires that you have HP Web Jetadmin Version 6.2or greater installed. Complete the following steps to update...

Calibrate the scanner Calibrate the scanner to compensate for offsets in the scanner imaging system (carriage head) for ADFand flatbed scans. Because of mechanical tolerances, the scanner's carriage head might not read theposition of the image accurately. During the calibration procedure, scanner of...

6 Problem solving This information is organized to help you resolve device problems. Choose the general topic or type ofproblem from the following list. ● Sources for information about problems ● Control-panel messages ● Jams ● Solve e-mail problems ENWW 69

Control-panel messages Control-panel message types Four types of control-panel messages can indicate the status of or problems with the device. Message type Description Status messages Status messages reflect the current state of the device. They inform you of normal device operationand require no i...

Jams Avoid jams Use the following information to avoid jams when using the ADF. ● When loading paper into the ADF, ensure that the paper stack is square and straight and the paperguides are adjusted to the width of the page to be scanned ● Do not overload the ADF. The ADF was designed to hold 50 she...

Solve e-mail problems If you are unable to send e-mails by using the digital-send feature, you might need to reconfigure theSMTP gateway address or the LDAP gateway address. Open the configuration page to find the currentSMTP and LDAP gateway addresses. See Use information pages on page 52 . Use the...

A Service and support Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP 9250C Digital Sender One-year on-site warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materialsand workmanship after the date ...

Customer self repair warranty service HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time andallow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HPidentifies that the repair can be accomplished by the use of...

Hewlett-Packard limited warranty statement for software HP PRODUCT HP MFP DIGITAL SENDING SOFTWARE v. 4 DURATION OF WARRANTY 90 days 1. HP warrants to you that the HP SOFTWARE PRODUCT will not fail to execute its programminginstructions for 90 days after the date of purchase due to defects in materi...

Availability of support and service Around the world, HP provides a variety of service and support options for purchase. Availability of theseprograms will vary depending upon your location. ENWW Availability of support and service 83

HP maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs.Maintenance agreements are not part of the standard warranty. Support services vary by location.Contact HP Customer Care to determine the services available to you and for more informatio...

B Specifications ● Physical specifications ● Electrical specifications ● Power consumption specifications ● Environmental specifications ● Acoustic emissions ENWW 85

Physical specifications Table B-1 Physical specifications (without keyboard extended) Height Depth Width Weight 340.26 mm (13.40 inches) 571.82 mm (22.51 inches) 452.62 mm (17.82 inches) 23.09 kg (50 lbs) Electrical specifications Table B-2 Electrical specifications Power requirements 100-240V (±10%...

Environmental specifications Table B-4 Environmental specifications 1 Recommended Operating Storage Temperature 20° to 27°C (68° to 81°F) 0° to 40°C (32° to 104°F) -30° to 60°C (-22° to 140°F) Relative humidity 15% to 80% 15% to 80% 15% to 85% 1 Values are subject to change. See www.hp.com/support/9...

C Regulatory information ● FCC regulations ● Environmental Product Stewardship program ● Declaration of conformity ● Country-/region-specific safety statements ENWW 89

Environmental Product Stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally soundmanner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product gene...

Declaration of conformity Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Hewlett-Packard Singapore Pte Ltd Manufacturer's Address: Imaging and Printing Manufacturing Operations,60 Alexandra Terrace, #07-01, The Comtech, Singapore, 118502 declares, that the ...

Country-/region-specific safety statements Canadian DOC regulations Complies with Canadian EMC Class B requirements. « Conforme à la classe B des normes canadiennes de compatibilité électromagnétiques. « CEM ». » VCCI statement (Japan) EMI statement (Korea) 94 Appendix C Regulatory information ENWW

Index A access denied message 72acoustic emissions 87address book, e-mail deleting addresses 47 address books, e-mail adding addresses 47clearing 30recipient lists 46recipient lists, creating 46 address books, e-mail auto-complete function 46LDAP server errors 73LDAP support 43 ADF error messages 73...