Page 3 - Contents
Troubleshooting iii Contents Solving Common Problems . . . . . . . . . . . . . . . . . . . . . . . 1–1 Quick Solutions Checklist . . . . . . . . . . . . . . . . . . . . 1–2 Using the World Wide Web . . . . . . . . . . . . . . . . . . . . . . . 1–3Preparing to Call Technical Support . . . . . . . . ....
Page 4 - Problems and Solutions; Solving Common Problems; Hardware Guide
Troubleshooting 1–1 1 Problems and Solutions Solving Common Problems Problems that occur while using the notebook may originate with the notebook, the operating system, a software application, or an external device attached to your notebook. This guide is designed to describe solutions to enable you...
Page 5 - Quick Solutions Checklist; Is adequate power available to the notebook?
1–2 Troubleshooting Problems and Solutions Quick Solutions Checklist ✎ To shut down a system that is not responding, when Windows shut down procedures cannot be used, refer to the emergency shut down procedures outlined in the Hardware Guide on this CD. ■ Is adequate power available to the notebook?...
Page 6 - before; Using the World Wide Web
Problems and Solutions Troubleshooting 1–3 ■ Is the notebook positioned to allow adequate ventilation? ✎ To prevent overheating, do not obstruct the vents. Do not allow a hard surface, such as an adjoining optional printer, or a soft surface, such as carpet or fabric, to block the airflow. ■ Have fi...
Page 7 - Preparing to Call Technical Support; Software Guide
1–4 Troubleshooting Problems and Solutions For commercial business support, type the following in your Web browser address field: compaq.com/support. If the notebook is not connected to the Internet, refer to the Worldwide Telephone Numbers booklet included with the notebook to contact a support tec...
Page 8 - Problem Solutions Table; Audio Problems
Problems and Solutions Troubleshooting 1–5 Problem Solutions Table Audio Problems Problem Possible Cause Solution No sound. Volume has been muted or turned down. Use volume buttons or the volume control icon on the taskbar to adjust the volume. Volume has been muted and the volume control icon is mi...
Page 10 - Battery Problems
Problems and Solutions Troubleshooting 1–7 Battery Problems Problem Possible Cause Solutions Battery light is blinking. The battery pack is the only source of power, and the notebook has entered a low-battery condition. Connect the notebook to external power or initiate Hibernation, and replace the ...
Page 13 - CD and DVD Drive Problems
1–10 Troubleshooting Problems and Solutions \ CD and DVD Drive Problems Problem Possible Cause Solution System does not recognize a CD or DVD drive. The drive is not seated properly. Remove, then reinsert, the drive. System software does not support the drive. Install drivers and/or a system ROM upg...
Page 16 - Infrared Communications Problems
Problems and Solutions Troubleshooting 1–13 Infrared Communications Problems Problem Possible Cause Solution Cannot link with another infrared-equipped notebook or device. Infrared software is not running on both devices. Install infrared software on the second device and start the program on both d...
Page 18 - Modem Problems
Problems and Solutions Troubleshooting 1–15 System does not initiate Standby while infrared port is enabled. The system cannot initiate Standby while Infrared Monitor search is enabled. Disable Infrared Monitor search in your operating system. Modem Problems Problem Possible Cause Solution Modem doe...
Page 22 - PC Card Problems
Problems and Solutions Troubleshooting 1–19 PC Card Problems Problem Possible Cause Solution Notebook does not beep when PC Card is inserted, but PC Card works. Volume is muted. Use volume buttons or the volume control icon on the taskbar to adjust the volume. PC Card beeps have been disabled. To en...
Page 24 - Keyboard and Pointing Device Problems
Problems and Solutions Troubleshooting 1–21 External mouse does not work. The external mouse is not supported or does not have the correct drivers installed. Ensure that the drivers included with your mouse have been installed. The mouse is dirty. Refer to the instructions in the Maintenance, Shippi...
Page 25 - Hard Drive Problems (Primary Hard Drive)
1–22 Troubleshooting Problems and Solutions Hard Drive Problems (Primary Hard Drive) Problem Possible Cause Solution Hard drive cannot be accessed. The notebook may have DriveLock protection enabled on the drive. To set or remove passwords, refer to the security section in the Software Guide on this...
Page 26 - Hard Drive Problems (Secondary Hard Drive)
Problems and Solutions Troubleshooting 1–23 Hard Drive Problems (Secondary Hard Drive) Problem Possible Cause Solution System does not recognize a hard drive. The drive is not seated properly. Remove, then reinsert, the drive. The drive was inserted while the system was on, in Standby, or in Hiberna...
Page 27 - Power Problems
1–24 Troubleshooting Problems and Solutions Power Problems Problem Possible Cause Solution Notebook will not turn on when connected to external power while battery pack is in the notebook. Battery pack may be defective. Remove or replace the battery pack. Notebook turned off while it was left unatte...
Page 28 - Games Problems
Problems and Solutions Troubleshooting 1–25 System does not initiate Standby. The system cannot initiate Standby while Infrared Monitor search is enabled. Disable Infrared Monitor search in your operating system. The system cannot initiate Standby while a CD or DVD disc is in the system and auto ins...
Page 29 - Display Problems
1–26 Troubleshooting Problems and Solutions Display Problems Problem Possible Cause Solution Characters on notebook display are dim. Notebook is in direct light. Move the notebook or tilt the display. Screen brightness is set low. To increase screen brightness, press the brightness hotkeys. Refer to...
Page 30 - Internet Problems
Problems and Solutions Troubleshooting 1–27 Internet Problems Problem Possible Cause Solution Cannot connect to the Internet. Internet service provider (ISP) account is not set up properly. Verify your Internet settings or contact your ISP for assistance. Internal modem is not set up properly. Recon...
Page 31 - USB Problems
1–28 Troubleshooting Problems and Solutions USB Problems Problem Possible Cause Solution External device connected to the USB connector does not work. The external device does not start up. If the external device requires external power, ensure that it is plugged into the electrical outlet correctly...
Page 33 - Index
Troubleshooting Index–1 A audio problems 1–5 B battery pack problems 1–7 , 1–9 C CD problems 1–10 clock problems with date and time 1–7 Compaq Diagnostics 1–4 Compaq Web sites commercial 1–3 consumer 1–3 cursor problems 1–20 D date and time problems real-time clock battery 1–7 display problems 1–12 ...
