Page 2 - Contents
Contents 2 Appendix Troubleshooting Use Setup Contents INTRODUCTION ··············································································· 3 BEFORE YOU BEGIN ······································································ 4 System Requirements ········································...
Page 3 - INTRODUCTION
3 Appendix Troubleshooting Use Setup Contents Thank you for purchasing this HEOS product. To ensure proper operation, please read this owner’s manual carefully. NOTE THIS DOCUMENT CONTAINS INFORMATION THAT IS SUBJECT TO CHANGE WITHOUT NOTICE.For latest information, please visit HEOSbyDenon.com INTRO...
Page 4 - BEFORE YOU BEGIN; System Requirements; Network Requirements
4 Appendix Troubleshooting Use Setup Contents BEFORE YOU BEGIN System Requirements Before you begin installing the HEOS Extend, please make sure you understand and meet a few basic requirements. 2 Network Requirements Wireless Router – In order to use your HEOS system, you should have a working wire...
Page 5 - Controller Requirements; iOS Minimum Requirements
5 Appendix Troubleshooting Use Setup Contents 2 Controller Requirements You can control your HEOS system using the free HEOS app on any iOS or Android mobile device that meets these minimum requirements: iOS Minimum Requirements • iOS version 5.0 or later• iPhone® (3GS or newer)• iPad®• iPod touch® ...
Page 6 - Getting To Know Your Extend
6 Appendix Troubleshooting Use Setup Contents Getting To Know Your Extend Unpack your Extend from the box and verify that the following items are included: q HEOS Extend w Mounting Bracket e Screws r Quick Start Guide t Safety Information Sheet y Warranty (North America model only) u Extended Protec...
Page 7 - Controls; Front Panel
7 Appendix Troubleshooting Use Setup Contents 2 Controls Front Panel q Power LED w Network LED e Connect LED LED Color Description POWER BLUE [OFF] AC power is disconnected[Blinking] Starting up[ON] Power On - Ready NETWORK GREEN [OFF] Not connected to any networks[Blinking] Connecting[Solid] Connec...
Page 8 - Back Panel
8 Appendix Troubleshooting Use Setup Contents 2 Back Panel w q e r q Ethernet Connector 1 w Ethernet Connector 2 e Power Input (DC) r Power Switch (mains)
Page 9 - Powering Your Extend
9 Appendix Troubleshooting Use Setup Contents Powering Your Extend 1 Insert the appropriate adapter into the power supply (make sure it snaps into place). 2 Connect the power cord to the back of the Extend and the plug into a wall outlet. The Extend is capable of automatically switching between 100 ...
Page 10 - CONFIGURING YOUR EXTEND; Extender Mode
10 Appendix Troubleshooting Use Contents Setup CONFIGURING YOUR EXTEND Your HEOS Extend can be configured to operate in two different modes, “Extender” mode and “Access Point” mode. Extender mode is used to extend the range of your existing wireless network. Access Point mode is used to set up a new...
Page 11 - Access Point Mode
11 Appendix Troubleshooting Use Contents Setup Access Point Mode 1 Make sure the Extend is plugged into a wall outlet and has power (the blue Power LED should be solid blue.) 2 Connect the included Ethernet cable between one of the two Ethernet jacks on the Extend and your existing router or switch ...
Page 12 - Placing Your Extend
12 Appendix Troubleshooting Use Contents Setup Placing Your Extend Locate the HEOS Extend in a convenient location between your existing Wireless Network Router and the device that might be out of range of your Wireless Network Router. SPEAKER SPEAKER NEW RANGE EXTENDER ROUTER INTERNET
Page 13 - Wall Mounting
13 Appendix Troubleshooting Use Contents Setup 2 Wall Mounting The HEOS Extend can optionally be mounted on a wall using the included mounting hardware. 1 Attach the mounting bracket to the wall using the provided wall mounting hardware kit. 2 Insert the provided short screws into the bottom cover o...
Page 14 - USING YOUR EXTEND; Select the Extend you want to adjust or confirm.; Changing the Name; Select or enter a new name for your Extend.; About Your Extend; Scroll down to see information about the Extend.
14 Appendix Troubleshooting Setup Contents Use USING YOUR EXTEND Once you have your Extend connected to your network it will automatically extend the range of your existing wireless network. There are only a few settings that you might want to adjust or confirm by following these steps using the HEO...
Page 15 - ADVANCED SETTINGS - ACCESS POINT MODE
15 Appendix Troubleshooting Setup Contents Use ADVANCED SETTINGS - ACCESS POINT MODE CAUTION Adjusting these settings may disconnect your HEOS devices from your network and possibly render your HEOS devices unusable. Do not use these features unless you are comfortable making advanced adjustments to...
Page 16 - Connecting to the Web Interface; Connecting to the Web Interface via IP Address; admin; password; Enter the default username and password.
16 Appendix Troubleshooting Setup Contents Use Connecting to the Web Interface The HEOS Extend provides a web browser based user interface that can be accessed by following these steps: 2 Connecting to the Web Interface via IP Address 1 Determine the IP address of your Extend using the “About” featu...
Page 17 - Connecting to the Web Interface via Bonjour; Open the Safari browser.; Connecting to the Web Interface via wired PC; Configuring the Advanced Network; Status; Basic
17 Appendix Troubleshooting Setup Contents Use 2 Connecting to the Web Interface via Bonjour (Mac OS X) 1 Open the Safari browser. 2 Select “Safari” – “Preferences” – “Advanced”, and select one or both of these options: Bonjour : P Include Bonjour in the Bookmarks menu P Include Bonjour in the Favor...
Page 18 - Advanced
18 Appendix Troubleshooting Setup Contents Use Advanced Used to access advanced network parameters. Fragment Threshold Specifies the maximum size for a packet before data is fragmented into multiple packets. If you experience a high packet error rate, you may slightly increase the Fragmentation Thre...
Page 19 - Security
19 Appendix Troubleshooting Setup Contents Use Security Used to edit the wireless security options. ESSID Shows current SSID. Broadcast ESSID Enable or disable Broadcast ESSID. Encryption Select which type of network encryption to use or turn off encryption by selecting “Disable”. • In case WEP is s...
Page 20 - Network; LAN; Management; Admin; Firmware Update
20 Appendix Troubleshooting Setup Contents Use 2 Network LAN Configuration Type Select Dynamic or Static configuration. IP Address IP address, subnet mask, default gateway. 2 Management Admin Old Password Enter the current password for the Extend. (default is “password”) New Password Enter the new p...
Page 21 - Tools
21 Appendix Troubleshooting Setup Contents Use Configuration Restore to Factory Default Click Reset button to restore the HEOS Extend to its factory default settings. This is the same as using pressing the button on the top panel with a paper clip. Backup Settings Click Save to save the current conf...
Page 22 - BASIC TROUBLESHOOTING; The HEOS Extend doesn’t connect to my existing wireless network
22 Appendix Use Setup Contents Troubleshooting BASIC TROUBLESHOOTING The HEOS Extend doesn’t connect to my existing wireless network Solution Refer to Page • Move the HEOS device and the HEOS Extend closer to existing wireless access point and try again. – My HEOS devices still can’t connect to my n...
Page 23 - I can’t access the Web Interface
23 Appendix Use Setup Contents Troubleshooting I can’t access the Web Interface Solution Refer to Page • Make sure you have connected the power supply to the Extend and the Power LED is solid blue.• Make sure your Extend is connected to your network and the network LED is solid green.• Make sure you...
Page 24 - Resetting Your HEOS Extend; Restoring the HEOS Extend to Factory Defaults
24 Appendix Use Setup Contents Troubleshooting Resetting Your HEOS Extend Solution Refer to Page Resetting your HEOS Extend will reboot the system.To reset your HEOS Extend, gently insert a small paperclip into the Reset button hole on the front of the HEOS Extend and press, the POWER LED will begin...
Page 25 - Contact Denon; For the other region:; INFORMATION
25 Troubleshooting Use Setup Contents Appendix Contact Denon For US & Canada only: If you need further assistance with your HEOS Product, please contact HEOS by Denon Customer Support Services below: Website: www.HEOSbyDenon.com/SupportEmail: [email protected] Chat: www.HEOSbyDenon.com...
Page 26 - Specifications; Wireless LAN; General
26 Troubleshooting Use Setup Contents Appendix Specifications 2 Wireless LAN Network type (wireless LAN standards): Conforming to IEEE 802.11a/b/g/n Used frequency range: 2.4 GHz, 5 GHz Ethernet Port: RJ-45 x 2 ports 2 General Operating temperature: 41 °F – 95 °F (5 °C – 35 °C) Power supply: AC 100 ...
Page 27 - Trademarks
27 Troubleshooting Use Setup Contents Appendix Trademarks Google Play is a trademark of Google Inc. Apple, the Apple logo, iPad, iPhone, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Wi-Fi Protected setup™ logo is t...
Page 28 - License Information for the Software Used in; GPL; LGPL; License
28 Troubleshooting Use Setup Contents Appendix 2 License Information for the Software Used in the Unit About GPL (GNU-General Public License), LGPL (GNU Lesser General Public License) License This product uses GPL/LGPL software and software made by other companies.After you purchase this product, yo...
Page 30 - OpenSSL License
30 Troubleshooting Use Setup Contents Appendix n OpenSSL License Copyright (c) 1998-2011 The OpenSSL Project. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of sour...
Page 32 - zlib
32 Troubleshooting Use Setup Contents Appendix n popt-1.7 Copyright (c) 1998 Red Hat Software Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the “Software”), to deal in the Software without restriction, including with...
