Page 3 - Contents
Contents About this Guide.......................................................................................................5 Revision History ..................................................................................................................................... 5 Audience ...........
Page 5 - Preface; About this Guide; Revision History; Audience; Related Publications
Preface About this Guide This guide describes how to perform service and maintenance on an SCv2000/SCv2020 storage system. Revision History Document Number: 3CC1P Revision Date Description A00 April 2015 Initial release Audience The information provided in this Owner’s Manual is intended for use by ...
Page 7 - System
1 About the SCv2000/SCv2020 Storage System The SCv2000/SCv2020 storage system provides the central processing capabilities for the Storage Center Operating System (OS) and management of RAID storage.The SCv2000/SCv2020 storage system holds the physical disks that provide storage for the Storage Cent...
Page 10 - SCv2000/SCv2020 Storage Controller Features and Indicators
Item Name Icon Description 6 AC power status indicator (2) • Off : AC power is off, or the power is on but the module is not in a controller, or it may indicate a hardware fault • Steady green : AC power is on • Blinking green : AC power is on and the PSU is in standby mode 7 DC power fault indicato...
Page 17 - Components; Safety Precautions; Installation Safety Precautions
2 Replacing SCv2000/SCv2020 Components This section describes how to remove and install components of an SCv2000/SCv2020 storage system.This document assumes that the customer has received the replacement component and is ready to install it. Safety Precautions Always follow these safety precautions...
Page 18 - Electrical Safety Precautions; Electrostatic Discharge Precautions; General Safety Precautions
Electrical Safety Precautions Always follow electrical safety precautions to avoid injury and damage to Storage Center equipment. WARNING: Disconnect power from the storage system when removing or installing components that are not hot-swappable. When disconnecting power, first power down the storag...
Page 19 - Pre-Replacement Procedures; Sending Diagnostic Data Using Dell SupportAssist
• Remove any jewelry or metal objects from your body because they are excellent metal conductors that can create short circuits and harm you if they come into contact with printed circuit boards or areas where power is present. • Do not lift a storage system chassis by the handles of the power suppl...
Page 20 - Replacing the Front Bezel; Replacing Power Supply/Cooling Fan Modules; Identifying the Failed Power Supply
After the storage system shuts down, unplug the power cables from the power supply/cooling fan modules. Replacing the Front Bezel The front bezel is a cover for the front panel of the storage system. About this task The front bezel must be removed from the front panel when replacing hard drives. Ste...
Page 22 - Identifying the Failed Cooling Fan
Identifying the Failed Cooling Fan To determine which cooling fan failed, use the Dell Storage Client. 1. Click the Hardware tab. 2. In the Hardware tab navigation pane, select the Storage Center. 3. In the Hardware Alerts area, find the hardware alert that identifies the enclosure with the failed c...
Page 23 - Replacing a Power Supply/Cooling Fan Module
Figure 13. Rear View of the Enclosure Showing the Failed Cooling Fan Replacing a Power Supply/Cooling Fan Module Use this procedure to replace a failed power supply/cooling fan module. Prerequisites 1. Use SupportAssist to send diagnostic data to Dell Technical Support Services. About this task You ...
Page 25 - Replacing Hard Drives; Identifying the Failed Hard Drive
Replacing Hard Drives The SCv2000/SCv2020 storage systems support hot-swappable hard drives.The SCv2000 storage system supports up to 12 3.5-inch hard drives installed in a four-column, three-row configuration. The SCv2020 storage system supports up to 24 2.5-inch hard drives installed vertically si...
Page 27 - Replacing a Hard Drive
Replacing a Hard Drive Use this procedure to replace a failed hard drive. Prerequisites 1. Use SupportAssist to send diagnostic data to Dell Technical Support Services. About this task Hard drives can be replaced one at a time without shutting down the storage system. Steps1. Remove the front bezel....
Page 29 - Replacing the Storage Controller Battery; Replacing a Storage Controller
Replacing the Storage Controller Battery Each storage controller contains a hot-swappable battery. The battery supplies enough emergency power to back up vital information in the event of AC power loss. Prerequisites 1. Use SupportAssist to send diagnostic data to Dell Technical Support Services. Ab...
Page 30 - Identify the Failed Storage Controller
• Controlling access to hard drives• Communicating storage attributes and states to the storage system NOTE: Do not return the storage controller battery with the failed storage controller. A new battery is not included with a replacement storage controller. Identify the Failed Storage Controller To...
Page 31 - Replace a Single Storage Controller
Figure 24. Rear View of the Enclosure Showing the Failed Storage Controller Replace a Single Storage Controller Use this procedure to replace a single failed storage controller. Prerequisites 1. Use SupportAssist to send diagnostic data to Dell Technical Support Services. 2. Shut down the storage co...
Page 33 - Replace Both Storage Controllers in Succession
e. Select I/O Modules . f. In the right pane, right-click the module, then click Request Swap Clear . g. Click the Alerts tab. h. Right-click the alerts for the temperature sensor and I/O modules, then click Acknowledge . NOTE: The alerts may not appear immediately. If the alerts do not appear, wait...
Page 35 - Replace Both Storage Controllers Simultaneously; Replacing Rack Rails
h. Right-click the alerts for the temperature sensor and I/O modules, then click Acknowledge . NOTE: The alerts may not appear immediately. If the alerts do not appear, wait 10 seconds and then click Refresh . 13. Clear the swap status for the temperature sensor and acknowledge the alert.a. Click th...
Page 36 - Post-Replacement Procedures; Start up the Storage System
Post-Replacement Procedures After replacing a component in the SCv2000/SCv2020 storage system, start up the storage system if it was previously shut down and use SupportAssist to send diagnostic data to Dell Technical Support Services. Start up the Storage System If the storage system was previously...
Page 37 - Troubleshooting Power Supply/Cooling Fan Modules; Troubleshooting Hard Drives
3 Troubleshooting SCv2000/SCv2020 Components This section contains basic troubleshooting steps for components inside the SCv2000/SCv2020 storage system. Troubleshooting Power Supply/Cooling Fan Modules Use these steps to troubleshoot power supply/cooling fan modules. 1. Check the status of the power...
Page 38 - Troubleshooting Storage Controllers
Troubleshooting Storage Controllers Use these steps to troubleshoot storage controllers. 1. Check the status of the storage controller using the Dell Storage Client. 2. Check the pins and reseat the storage controller.a. Remove the storage controller.b. Verify that the pins on the storage system bac...
Page 39 - Specifications; Technical Specifications
4 SCv2000/SCv2020 Technical Specifications This section contains technical specifications of the SCv2000/SCv2020 storage system. Technical Specifications The technical specifications of the SCv2000/SCv2020 storage systems are displayed in the following tables. Drives SAS hard drives SCv2000 : Up to ...
