Page 2 - Basic Troubleshooting; Initial User Contact; External Visual Inspection
Back to Contents Page Basic Troubleshooting Dell™ PowerEdge™ 2650 Systems Service Manual Initial User Contact External Visual Inspection Observing the Boot Routine Internal Visual Inspection Running the System Diagnostics Obtaining Technical Assistance The basic troubleshooting pro...
Page 3 - Observing the Boot Routine; Internal Visual Inspection
Observing the Boot Routine After you have performed an external visual inspection, boot the system and, while the boot routine is running, observe the system for any indications of problems. To observe problem indications during the boot routine, perform the following steps: 1. If the system is of...
Page 4 - Running the System Diagnostics; Obtaining Technical Assistance
1. Remove the bezel (see " Removing the Bezel "). 2. Turn off the system, including any attached peripherals, and disconnect all the power cables from electrical outlets. 3. Remove the cover (see " Removing the Cover "). 4. Verify that the memory modules, expansion cards, and...
Page 6 - System-Status Indicators; System Identification Indicators; Front-Panel Indicators and Features
Back to Contents Page Indicators, Codes, and Messages Dell™ PowerEdge™ 2650 Systems Service Manual The system indicators and features are illustrated in this section. This section also describes each type of message, and lists the possible causes and actions you can take to resolve any problems indi...
Page 7 - Back-Panel Indicators and Features
Additional indicators are located behind the bezel. The front-panel status LCD provides information using an alphanumeric character display (see " LCD Status M e s s a g e s "). See Figure 3 -2 for the front-panel indicators and features. Figure 3 -2 shows the front-panel features of the sys...
Page 8 - Power Indicator Codes; Power-Button Indicator Codes; Power-Supply Indicator Codes
Power Indicator Codes The system has indicators on the front panel and the power supplies that signify system power status. Power-Button Indicator Codes The power button controls the power input to the system's power supplies. The power button indicator can provide information on power status (see...
Page 9 - Hard-Drive Indicator Codes
Hard-Drive Indicator Codes Each hard-drive carrier has two indicators: a busy indicator and a status indicator (see Figure 3 -5 ). The indicators provide information on the status of the respective hard drive. Table 3 -6 lists the drive indicator codes. Figure 3- 5. Hard- Drive Indicators Table ...
Page 13 - Solving Problems Described by LCD Status Messages; Removing LCD Status Messages; System Messages
Solving Problems Described by LCD Status Messages When a single message appears on the status LCD, locate the code in Table 3 -9 and perform the suggested corrective action. The code on the LCD can often specify a very precise fault condition that is easily corrected. For example, if the code E0280 ...
Page 16 - Warning Messages
Warning Messages A warning message alerts you to a possible problem and asks you to take corrective action before the system continues a task. For example, before you format a diskette, a message may warn you that you may lose all data on the diskette. Warning messages usually interrupt the procedur...
Page 17 - Diagnostics Messages; Alert Messages
Diagnostics Messages When you run a test group or subtest in system diagnostics, an error message may result. Diagnostic error messages are not covered in this section. Record the message on a copy of the Diagnostics Checklist (see "Getting Help" in your Installation and Troubleshooting Guid...
Page 18 - System Overview; System Features; System Board Features
Back to Contents Page System Overview Dell™ PowerEdge™ 2650 Systems Service Manual System Features Supported Operating Systems Service Features Power Protection Devices Other Documents You May Need Technical Specifications Your system is a high-speed, full-featured server that offe...
Page 19 - Software Features; Supported Operating Systems; Power Protection Devices; Surge Protectors
l Back-panel connectors including video, keyboard, mouse, two serial, two USB, embedded remote access Ethernet, and two NICs. l Front-panel connectors including video, keyboard, mouse, and USB. For more information about specific features, see " Technical Specifications ." Software Features ...
Page 20 - Other Documents You May Need
Other Documents You May Need Besides this document, the following documentation is included with your system: l The Setting Up Your System document provides general instructions for setting up your system. l The User's Guide describes system features, technical specifications, and the System Setup p...
Page 23 - Jumpers and Connectors; Jumpers; System Board Jumpers
Back to Contents Page Jumpers and Connectors Dell™ PowerEdge™ 2650 Systems Service Manual Jumpers —A General Explanation System Board Jumpers System Board Connectors Expansion-Card Riser-Board Components and PCI Buses SCSI Backplane Board Connectors This section provides specific info...
Page 24 - System Board Connectors
System Board Connectors See Figure 5 -3 and Table 5 -2 for the location and description of system board connectors. Figure 5- 3. System Board Connectors Table 5- 1. System Board Jumper Settings Jumper Setting Description PASSWD (default) The password feature is enabled. The password feature ...
Page 25 - Expansion-Card Riser-Board Components and PCI Buses
Expansion-Card Riser-Board Components and PCI Buses Figure 5 -4 shows the components on the expansion-card riser board, including the expansion-card slots and buses. Table 4 -1 lists the PCI bus and operating speed for each expansion-card slot. Figure 5- 4. Expansion- Card Riser- Board Components ...
Page 26 - SCSI Backplane Board Connectors
SCSI Backplane Board Connectors Figure 5 -5 shows the location of the connectors on the SCSI backplane board. Figure 5- 5. SCSI Backplane Board Components Back to Contents Page
Page 27 - Removing and Replacing Parts; Recommended Tools
Back to Contents Page Removing and Replacing Parts Dell™ PowerEdge™ 2650 Systems Service Manual The procedures in this guide require that you remove the cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this manual and else...
Page 28 - Bezel; Removing the Bezel; Replacing the Bezel; System Cover; Removing the Cover
Bezel The bezel has a system status indicator. A lock on the bezel restricts access to the power button, diskette drive, CD drive, hard drive(s), and the interior of the system. Removing the Bezel 1. Using the system key, unlock the bezel. 2. Press the tab at the left end of the bezel. 3. Rota...
Page 29 - Replacing the Cover; Inside the System
1. Remove the bezel (see " Removing the Bezel "). 2. Loosen the three thumbscrews that secure the cover to the chassis (see Figure 4 -3 ). 3. Slide the back cover backward and grasp the cover at both ends. 4. Carefully lift the cover away from the system. Figure 4- 3. Removing the Co...
Page 30 - Control-Panel Cable Cover; Removing the Control-Panel Cable Cover; Replacing the Control-Panel Cable Cover
Control-Panel Cable Cover The control-panel cable cover shields the cable connected between the control panel board and the SCSI backplane board. Removing the Control-Panel Cable Cover 1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet....
Page 31 - Control Panel; Removing the Control Panel
Replacing the Front-Panel I/O Board 1. Lower the front-panel I/O board into the system and align the I/O board connector with the control panel board connector (see Figure 4 -6 ). 2. Press the I/O board toward the front panel to connect the I/O board to the control panel board (see Figure 4 -6 )...
Page 32 - Replacing the Control Panel; System Fans; Removing a Cooling Fan
Replacing the Control Panel 1. Lower the control-panel assembly into the system. 2. Connect the control-panel cable to the control panel board (see Figure 4 -7 ). 3. Align the assembly with the posts on the front panel (see Figure 4 -7 ). 4. Replace the screws that secure the control-panel a...
Page 33 - Replacing a Cooling Fan; Removing the System-Fan Bracket
Replacing a Cooling Fan 1. Lower the fan into the retention base until the fan snaps into position (see Figure 4 -8 ). 2. Replace the cover (see " Replacing the Cover "). System-Fan Bracket The system-fan bracket mounts two cooling fans to the inside of the rear chassis wall. Removing th...
Page 34 - Replacing the System-Fan Bracket; Power Supplies; Removing a Power Supply
Replacing the System-Fan Bracket 1. Replace the system-fan bracket (see Figure 4 -9 ): a. Lower the bracket into the chassis, hooking the top bracket tabs into the slots in the rear chassis wall. b. Swing the bottom of the bracket toward the rear chassis wall until the two side bracket tabs sn...
Page 35 - Replacing a Power Supply; Removing the Expansion-Card Cage
Replacing a Power Supply 1. With the power-supply handle in the extended position, slide the new power supply into the chassis (see Figure 4 -1 0 ). 2. Rotate the handle down until it snaps into place (see Figure 4 -1 0 ). Expansion-Card Cage The removable expansion-card cage simplifies many ins...
Page 36 - Replacing the Expansion-Card Cage; Expansion Cards; Expansion Card Installation Guidelines; PCI Bus Scan Order
Replacing the Expansion-Card Cage 1. With the expansion-card cage lever in the upright position, carefully lower the cage into the chassis until it is aligned with the tabs on the chassis side wall (see Figure 4 -1 1 ). 2. Rotate the expansion-card cage lever down until the handle is flush with ...
Page 37 - Installing an Expansion Card; Removing an Expansion Card
Installing an Expansion Card 1. Unpack the expansion card, and prepare it for installation. For instructions, see the documentation accompanying the card. 2. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 3. Remove the cover (see ...
Page 38 - Expansion-Card Riser Board; Removing the Expansion-Card Riser Board
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2. Remove the cover (see " Removing the Cover "). 3. Disconnect all expansion-card cables. 4. Remove the expansion-card cage (see " Removing the Expansion-Card Cage &...
Page 39 - Replacing the Expansion-Card Riser Board; Memory Modules; Memory Upgrade Kits
Replacing the Expansion-Card Riser Board 1. Replace the expansion-card riser board (see Figure 4 -1 3 ): a. Align the riser board with the expansion-card cage's grounding tabs. b. Slide the riser board toward the card- guide latch bracket about 0.5 inch. c. Tighten the thumbscrew on the ris...
Page 40 - Performing a Memory Upgrade; Installing Memory Modules
Performing a Memory Upgrade 1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2. Remove the cover (see " Removing the Cover "). 3. Install or replace the memory module pairs as necessary to reach the desired memory total (...
Page 41 - Removing Memory Modules; CD and Diskettes Drives; Removing the CD/Diskette Drive Tray; Replacing the CD/Diskette Drive Tray
5. Align the memory module's edge connector with the alignment key, and insert the memory module in the connector (see Figure 4 -1 4 ). The memory module connector has an alignment key that allows the memory module to be installed in the connector in only one way. 6. Press down on the memory mod...
Page 42 - Removing the CD and Diskette Drives From the Tray; Replacing the CD and Diskette Drives on the Tray
2. Press the CD/diskette drive tray release handle until the tray snaps into place (see Figure 4 -1 5 ). 3. Reconnect your system and peripherals to their electrical outlets, and turn on the system. 4. Replace the bezel (see " Replacing the Bezel "). Removing the CD and Diskette Drives...
Page 43 - Removing the CD/Diskette Drive Cable; Replacing the CD/Diskette Drive Cable
c. Press the cable securing latch into the locked position. 3. Install the CD drive on the drive tray (see Figure 4 -1 6 ): a. Lower the left side of the drive to the tray with the tray's pins aligned with the drive's holes. b. Lower the right side of the drive onto the tray. 4. Replace th...
Page 44 - SCSI Configuration Information; External SCSI Tape Drive; Hard Drives
4. Replace the CD/diskette drive tray (see " Replacing the CD/Diskette Drive Tray "). SCSI Configuration Information Although SCSI devices are installed in essentially the same way as other devices, their configuration requirements are different. To install and configure an external SCSI d...
Page 45 - Removing a Hard Drive; Installing a Hard Drive
The hard-drive bays provide space for up to five 1-inch SCSI hard drives. The hard drives connect to a controller on the system board or a RAID controller card through the SCSI backplane board. The system provides several options for hard drive configurations: l SCSI backplane daughter card (see ...
Page 46 - Removing a Hard Drive From Its Carrier; Installing a Hard Drive on a Carrier; Integrated RAID Controller; Activating the Integrated RAID Controller
1. Remove the bezel (see " Removing the Bezel "). 2. If your replacement hard drive does not have a carrier, install the new drive on a carrier (see " Installing a Hard Drive on a Carrier "). 3. Open the hard-drive carrier handle (see Figure 4 -1 8 ). 4. Insert the hard-drive...
Page 48 - RAID Controller Card; Installing a RAID Controller Card
11. Replace the cover (see " Replacing the Cover "). 12. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 13. Enter the System Setup program and verify that the setting for the SCSI controller has changed to reflect the presence ...
Page 49 - SCSI Backplane Daughter Card; Installing the SCSI Backplane Daughter Card; Removing the SCSI Backplane Daughter Card
SCSI Backplane Daughter Card To operate the SCSI backplane in a split backplane configuration, you must install a daughter card. In a split backplane configuration, the five hard-drive bays are arranged in one group of two drives and another group of three drives. This configuration is referred to a...
Page 50 - SCSI Backplane Board; Removing the SCSI Backplane Board; Replacing the SCSI Backplane Board
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2. Pull the retention lever to slide the daughter card away from the SCSI backplane connector (see Figure 4 -2 3 ). 3. Lift the card up and away from the tabs on the card guide abo...
Page 51 - System Board Tray; Removing the System Board Tray
1. Lower the backplane board into the system board tray. 2. Connect the control-panel cable to the SCSI backplane board (see Figure 4 -5 ). 3. Align the bottom of the backplane board in the board's mounting grooves (see Figure 4 -2 4 ). 4. Rotate the top of the backplane board onto the board...
Page 52 - Replacing the System Board Tray; System Board Tray Levers; Removing the System Board Tray Levers; Replacing the System Board Tray Levers; Microprocessors
5. Lift the front of the system board tray upward slightly and then pull the tray straight back until it clears the chassis. Replacing the System Board Tray 1. With the system board tray levers in the upright position, slide the tray into the chassis until it stops (see Figure 4 -2 5 ). 2. Rot...
Page 53 - Adding or Replacing a Microprocessor
To take advantage of future options in speed and functionality, you can add a second microprocessor or replace either the primary or secondary microprocessor. Each microprocessor and its associated cache memory are contained in a PGA package that is installed in a ZIF socket on the system board. The...
Page 55 - System Battery; Replacing the System Battery
13. Hook the end of the clips without the latch to the tab on the edge of the socket. 14. Push down and pivot the securing clip latch until the hole on the clip latches onto the ZIF socket tab. 15. Ensure that the microprocessor cooling fan is installed: l If you removed the microprocessor coo...
Page 56 - System Board; Removing the System Board
4. Remove the system battery (see Figure 4 -3 0 ). See Figure 5 -3 to locate the system battery on the system board. You can pry the system battery out of its connector with your fingers or with a blunt, nonconductive object such as a plastic screwdriver. 5. Install the new system battery with t...
Page 57 - Replacing the System Board
Replacing the System Board 1. Replace the system board (see Figure 4 -3 1 ): a. Lower the front of the system board into the system board tray, under the tray levers. b. Lower the system board onto its grounding tabs in the system board tray and slide the system board back until the board's pl...
Page 58 - Using the System Setup Program; Entering the System Setup Program; Responding to Error Messages
Back to Contents Page Using the System Setup Program Dell™ PowerEdge™ 2650 Systems Service Manual Entering the System Setup Program System Setup Options Using the System Password Feature Using the Setup Password Feature Disabling a Forgotten Password Each time you turn on your system,...
Page 59 - System Setup Options; Main Screen
help area), the changes take effect immediately. System Setup Options The following subsections outline the options on the System Setup screens. Main Screen When the System Setup program runs, the main program screen appears (see Figure 6 -1 ). Figure 6- 1. Main System Setup Screen The following o...
Page 60 - Boot Sequence Screen
l PCIX Slot Information — Displays a menu that contains information about each of the system's PCI-X slots. l Console Redirection — Displays a screen that allows you to configure console redirection for use through the serial port. The submenu allows you to turn the feature on or off, select the rem...
Page 61 - Using the System Password Feature; Assigning a System Password
l Setup Password — Allows you to restrict access to the System Setup program in the same way that you restrict access to your system with the system password feature. l System Password — Displays the current status of your system's password security feature and allows you to assign and verify a new ...
Page 62 - Using Your System Password to Secure Your System; Deleting or Changing an Existing System Password
3. Type your new system password. You can use up to 32 characters in your password. As you press each character key (or the spacebar for a blank space), a placeholder appears in the field. The password assignment operation recognizes keys by their location on the keyboard without distinguishing be...
Page 63 - Using the Setup Password Feature; Assigning a Setup Password; Disabling a Forgotten Password
Using the Setup Password Feature Your system is shipped to you without the setup password feature enabled. If system security is a concern, you should operate your system with the setup password feature enabled. You can assign a setup password whenever you use the System Setup program. After a setup...