Compaq ML370 - Manual

Contents v Diagnostics and Troubleshooting continued Remote Service Features ........................................................................................ 3-64ROMPaq Error Recovery Options.......................................................................... 3-64 ROMPaq Disaster Recov...

About This Guide This maintenance and service guide is a troubleshooting guide that can be used for referencewhen servicing Compaq ProLiant ML370 Servers. WARNING: To reduce the risk of personal injury from electric shock and hazardous energy levels, only authorized service technicians should attemp...

viii Compaq ProLiant ML370 Maintenance and Service Guide Compaq Technician Notes WARNING: Only authorized technicians trained by Compaq should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow onlysubassembly/module-level repair. Because of the complex...

About This Guide ix Integrated Management Display Some Compaq server models include a Compaq Integrated Management Display (IMD), anintegrated, 16 × 4 character display mounted on the front of the server. This display provideseasy-to-use menu-driven access to server information, including model numb...

Chapter 1 Illustrated Parts Catalog This chapter provides the illustrated parts breakdown and a spare parts list for Compaq ProLiant ™ ML370 Servers. See Table 1-1 and Table 1-2 for the names of referenced spare parts.

1-2 Compaq ProLiant ML370 Maintenance and Service Guide Mechanical Parts Exploded View 2 3 4 5 7 8 6 1 Figure 1-1. Mechanical parts exploded view

Illustrated Parts Catalog 1-3 Mechanical Spare Parts List Table 1-1 Mechanical Spare Parts List Item Description Spare Part Number Chassis 1 Chassis 157986-001 2 Small access panel Part of kit 387762-001 3 Large access panel Part of kit 387762-001 4 Right side panel (tower model only) Part of kit 38...

1-4 Compaq ProLiant ML370 Maintenance and Service Guide System Components Exploded View 15 20 21a 19 1 9 13 16 8 22 10 12 26 11 27a 18 17 14a Figure 1-2. System components exploded view

Illustrated Parts Catalog 1-5 System Components Spare Parts Table 1-2 System Components Spare Parts List Item Description Spare Part Number System Components 9 Power supply, 325 W 402151-001 10 I/O fan, 92 mm 173907-001 11 CPU fan, 120 mm 326873-001 12 3V lithium battery 179322-001 13 Power switch w...

2-2 Compaq ProLiant ML370 Maintenance and Service Guide Electrostatic Discharge Information A discharge of static electricity can damage static-sensitive devices or microcircuitry. Properpackaging and grounding techniques are necessary precautions to prevent damage. To preventelectrostatic damage, o...

Removal and Replacement Procedures 2-3 Weight in kg Weight in lb Any product or assembly marked with these symbols indicates that thecomponent exceeds the recommended weight for one individual to handlesafely. Preparation Procedures Before beginning to remove any serviceable parts, determine whether...

2-4 Compaq ProLiant ML370 Maintenance and Service Guide WARNING: To reduce the risk of personal injury or damage to the equipment: If the server is mounted in a rack, internal devices may not be accessible for removal and replacement. If theserver must be removed from the rack for device accessibili...

Removal and Replacement Procedures 2-5 Server Warnings and Precautions WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching. WARNING: To reduce the risk of electric shock or damage to the equipment: ■ Do not disable the power ...

2-6 Compaq ProLiant ML370 Maintenance and Service Guide Front Bezel NOTE: This procedure applies to the ProLiant ML370 tower model only. To open the front bezel: 1. Unlock the front bezel keylock. 2. Swing the front bezel out away from the server. To remove the front bezel, continue with the followi...

Removal and Replacement Procedures 2-7 Rack Front Plate NOTE: This procedure applies to the ProLiant ML370 rack-mountable model only. To remove the rack front plate: 1. Remove the ten T-15 screws from the rack front plate . 2. Pull the rack front plate away from the server . 1 2 Figure 2-2. Removing...

2-8 Compaq ProLiant ML370 Maintenance and Service Guide Feet NOTE: This procedure applies to the ProLiant ML370 tower model only. To remove the feet from the chassis, one at a time: 1. Perform the preparation procedures. See “Powering Down the Server” earlier in thischapter. 2. Place the server on i...

Removal and Replacement Procedures 2-9 Large Access Panel WARNING: To reduce the risk of personal injury from hot surfaces, allow internal system components to cool before touching them. To remove the large access panel: 1. Perform the preparation procedures. See “Powering Down the Server” earlier i...

2-10 Compaq ProLiant ML370 Maintenance and Service Guide Small Access Panel WARNING: To reduce the risk of personal injury from hot surfaces, allow internal system components to cool before touching them. To remove the small access panel: 1. Perform the preparation procedures. See “Powering Down the...

Removal and Replacement Procedures 2-11 Right Side Panel NOTE: This panel does not exist on the rack-mountable model. This procedure applies to the tower model only. To remove the right side panel from the chassis: 1. Perform the preparation procedures. See “Powering Down the Server” earlier in this...

2-12 Compaq ProLiant ML370 Maintenance and Service Guide Drives and Related Components Compaq ProLiant ML370 Servers ship standard with a hot-plug drive cage containingsix 1.0-inch hot-plug drive bays. Four removable media bays contain one third-height diskettedrive and one half-height IDE CD-ROM dr...

Removal and Replacement Procedures 2-13 Cable Routing Diagrams CAUTION: When routing cables, always ensure that the cables are not in a position where they will be pinched or crimped. IDE CD-ROM Drive Cable Diagram 1 1 Figure 2-8. IDE CD-ROM drive cable Diskette Drive Cable Diagram 1 1 Figure 2-9. D...

2-14 Compaq ProLiant ML370 Maintenance and Service Guide SCSI Cable Diagram 1 1 2 2 Figure 2-10. SCSI cable diagram: the three-device, terminated SCSI cable connected from internal SCSI Port 1 to the vacant bays of the removable media area, and the point-to-point SCSI cable connected from internal S...

Removal and Replacement Procedures 2-17 Diskette Drive To remove the diskette drive: 1. Perform the preparation procedures. See “Powering Down the Server” earlier in thischapter. 2. Open the front bezel (tower model only). See “Front Bezel” earlier in this chapter. 3. Remove the large access panel. ...

2-18 Compaq ProLiant ML370 Maintenance and Service Guide Hard Drive Blank IMPORTANT: A hard drive blank must be installed in an unused hard drive slot. Failure to install a hard drive blank could result in system errors. To remove a hard drive blank: 1. Open the front bezel (tower model only). See “...

Removal and Replacement Procedures 2-19 Hot-Plug SCSI Hard Drive To remove a hot-plug SCSI hard drive: 1. Open the front bezel (tower model only). See “Front Bezel” earlier in this chapter. 2. Press the release button and swing the lever outward from the bottom. 3. Pull the hot-plug SCSI hard drive ...

2-20 Compaq ProLiant ML370 Maintenance and Service Guide Removable Media Drive Bay Blank To remove a removable media drive bay blank: 1. Open the front bezel (tower model only). See “Front Bezel” earlier in this chapter. 2. Remove the four Torx T-15 screws securing the removable media drive bay blan...

Removal and Replacement Procedures 2-21 CPU Fan To remove the CPU fan: 1. Perform the preparation procedures. See “Powering Down the Server” earlier in thischapter. 2. Open the front bezel (tower model only). See “Front Bezel” earlier in this chapter. 3. Remove the server large access panel. See “La...

Removal and Replacement Procedures 2-23 Power Switch with Cable and LED Indicators To remove the power switch and cable assembly: 1. Perform the preparation procedures. See “Powering Down the Server” earlier in thischapter. 2. Open the front bezel (tower model only). See “Front Bezel” earlier in thi...

Removal and Replacement Procedures 2-25 Riser Board Expansion Slots 2 3 4 5 6 1 2 3 4 5 6 Figure 2-21. Riser board expansion slots Table 2-2 Riser Board Expansion Slots Item Description , Primary PCI bus slots 1 and 2 (32-bit) , , , Secondary PCI bus slots 3-6 (64-bit)

2-26 Compaq ProLiant ML370 Maintenance and Service Guide I/O Expansion Slot Cover To remove an I/O expansion slot cover: 1. Perform the preparation procedures. See “Powering Down the Server” earlier in thischapter. 2. Open the front bezel (tower model only). See “Front Bezel” earlier in this chapter...

2-28 Compaq ProLiant ML370 Maintenance and Service Guide Riser Board and Brace To remove the riser board and brace: 1. Perform the preparation procedures. See “Powering Down the Server” earlier in thischapter. 2. Open the front bezel (tower model only). See “Front Bezel” earlier in this chapter. 3. ...

Removal and Replacement Procedures 2-29 Processor To remove the processor: 1. Perform the preparation procedures. See “Powering Down the Server” earlier in thischapter. 2. Open the front bezel (tower model only). See “Front Bezel” earlier in this chapter. 3. Remove the large access panel. See “Large...

2-30 Compaq ProLiant ML370 Maintenance and Service Guide Processor Power Module To remove the Processor Power Module: 1. Perform the preparation procedures. See “Powering Down the Server” earlier in thischapter. 2. Open the front bezel (tower model only). See “Front Bezel” earlier in this chapter. 3...

Removal and Replacement Procedures 2-31 Memory Compaq ProLiant ML370 Servers ship standard with a 128-MB Synchronous DRAM(SDRAM) dual inline memory module (DIMM) installed in DIMM slot 1. Memory isexpandable to 4 GB (when 1-GB DIMMs are available). 1 2 3 4 Figure 2-27. DIMM slots on the system board...

Removal and Replacement Procedures 2-33 Power Supply WARNING: To reduce the risk of electric shock, do not disassemble the power supply or attempt to repair it. It should be replaced only with the specified Compaq spare part. To remove the power supply: 1. Perform the preparation procedures. See “Po...

Removal and Replacement Procedures 2-35 Hot-Plug SCSI Drive Backplane To remove the hot-plug SCSI drive backplane: 1. Perform the preparation procedures. See “Powering Down the Server” earlier in thischapter. 2. Open the front bezel (tower model only). See “Front Bezel” earlier in this chapter. 3. R...

2-36 Compaq ProLiant ML370 Maintenance and Service Guide System Board To remove the system board: 1. Perform the preparation procedures. See “Powering Down the Server” earlier in thischapter. 2. Open the front bezel (tower model only). See “Front Bezel” earlier in this chapter. 3. Remove the small a...

2-38 Compaq ProLiant ML370 Maintenance and Service Guide Internal Replacement Battery WARNING: This server contains an internal lithium manganese dioxide battery. There is risk of fire and burns if the battery pack is not handled properly. To reduce the risk of personal injury: ■ Do not attempt to r...

3-2 Compaq ProLiant ML370 Maintenance and Service Guide Diagnostic Tools Utility Overview These utilities were developed to assist in diagnosing problems, testing the hardware, andmonitoring and managing Compaq server hardware. Table 3-1 Diagnostic Tools Tool What it is How to run it Compaq Diagnost...

3-4 Compaq ProLiant ML370 Maintenance and Service Guide Default Configuration When the system is first powered up, the system ROM detects the unconfigured state of thehardware and provides default configuration settings for most devices. By providing thisinitialization, the system can run Diagnostic...

Diagnostics and Troubleshooting 3-5 Utilities Access The Compaq SmartStart and Support Software CD contains the SmartStart program and manyof the Compaq utilities needed to maintain the system, including: ■ System Configuration Utility ■ Array Configuration Utility ■ Array Diagnostic Utility ■ ROMPa...

3-6 Compaq ProLiant ML370 Maintenance and Service Guide Running the Utilities from Diskette ■ Run the utilities from their individual diskettes. If you have a utility diskette newer thanthe version on the SmartStart and Support Software CD, use that diskette. ■ Create a diskette version of the utili...

Diagnostics and Troubleshooting 3-7 Power-On Self-Test (POST) POST is a series of diagnostic tests that run automatically on Compaq computers when thesystem is turned on. POST checks the following assemblies to ensure that the computer systemis functioning properly: ■ System ROM ■ Keyboard ■ Power s...

3-26 Compaq ProLiant ML370 Maintenance and Service Guide Diagnostics Software Test Error Codes Tables include all test error codes generated by Compaq Server Diagnostics.Each code has a corresponding description and recommended action(s). When you select Diagnostics and Utilities from the System Con...

Diagnostics and Troubleshooting 3-27 100-199, Primary Processor Test Error Codes The 100 series of diagnostic error codes identifies failures with processor and system boardfunctions generated by Compaq Server Diagnostics. Table 3-3 Primary Processor Test Error Codes Error Code Description Recommend...

3-28 Compaq ProLiant ML370 Maintenance and Service Guide 200-299, Memory Test Error Codes The 200 series of diagnostic error codes identifies failures with the memory subsystem. Table 3-4 Memory Test Error Codes Error Code Description Recommended Action 200-xx Invalid memory configuration. Reinsert ...

Diagnostics and Troubleshooting 3-29 300-399, Keyboard Test Error Codes The 300 series of diagnostic error codes identifies failures with keyboard and system boardfunctions. Table 3-5 Keyboard Test Error Codes Error Code Description Recommended Action 301-xx Keyboard short test, 8042 self-testfailed...

3-30 Compaq ProLiant ML370 Maintenance and Service Guide 500-599, Graphics Controller Unit Test Error Codes The 500 series of diagnostic error codes identifies failures with video or system board functions. Table 3-7 Graphics Display Unit Test Error Codes Error Code Description Recommended Action 50...

Diagnostics and Troubleshooting 3-31 600-699, Diskette Drive Test Error Codes The 600 series of diagnostic error codes identifies failures with diskette, diskette drive, orsystem board functions. Table 3-8 Diskette Drive Test Error Codes Error Code Description Recommended Action 600-xx Diskette ID d...

3-32 Compaq ProLiant ML370 Maintenance and Service Guide 1200-1299, Modem Communications Test Error Codes The 1200 series of diagnostic error codes identifies failures with the modem. Table 3-10 Modem Communications Test Error Codes Error Code Description Recommended Action 1201-xx Modem internal lo...

Diagnostics and Troubleshooting 3-33 6500-6599, SCSI Hard Drive Test Error Codes The 6500 series of diagnostic error codes identifies failures with SCSI hard drives, SCSI harddrive controller boards, SCSI hard drive cabling, and system board functions. If the system usesa drive array controller, see...

3-34 Compaq ProLiant ML370 Maintenance and Service Guide 6700-6799, SCSI Tape Drive Test Error Codes The 6700 series of diagnostic error codes identifies failures with tape cartridges, tape drives,media changers, tape drive cabling, adapter boards, or the system board assembly. Table 3-14 SCSI Tape ...

Diagnostics and Troubleshooting 3-35 Array Diagnostic Utility (ADU) Array Diagnostic Utility (ADU) is a Windows-based software tool designed to run on allCompaq servers that support Compaq array controllers, and are running SmartStart 4.10 or later.The two main functions of ADU are to collect all po...

3-36 Compaq ProLiant ML370 Maintenance and Service Guide Table 3-16 ADU Diagnostic Messages Message Description Recommended Action Acceleratorboard notdetected Array controller did not detect aconfigured Array Accelerator board Install the Array Accelerator board on the arraycontroller. If an Array ...

3-46 Compaq ProLiant ML370 Maintenance and Service Guide Integrated Management Log On servers supporting the Integrated Management Display, the Compaq Integrated ManagementLog (IML) replaces the Critical Error Log and Correctable Memory Logs. IML records systemevents and stores them in an easily vie...

Diagnostics and Troubleshooting 3-47 Viewing the Event List 1. From Compaq Insight Manager, select the appropriate server, then select View DeviceData. The selected server displays, with buttons around its perimeter. 2. Select the Recovery button, then select Integrated Management Log. 3. If a faile...

3-48 Compaq ProLiant ML370 Maintenance and Service Guide Event List The Event List displays the affected components and the associated error messages. Though thesame basic information displays, the format of the list may differ, depending on how you viewit: on the Integrated Management Display, from...

3-50 Compaq ProLiant ML370 Maintenance and Service Guide Rapid Error Recovery Compaq servers provide rapid recovery services for diagnosing and recovering from errors.These tools are available for local and remote diagnosis and recovery. Rapid recovery means fast identification and resolution of com...

Diagnostics and Troubleshooting 3-51 The available recovery features are: ■ Software Error Recovery  automatically restarts the server after a software-induced server failure ■ Environmental Recovery  allows the server to restart when temperature, fan, or AC power conditions return to normal Unatt...

3-52 Compaq ProLiant ML370 Maintenance and Service Guide Hardware Requirements To use this level of ASR-2 over a modem, you need the following: ■ A Compaq external Netelligent modem or compatible ■ System Configuration Utility and Diagnostics Utility installed on the Compaq systempartition of the ha...

3-54 Compaq ProLiant ML370 Maintenance and Service Guide Compaq Integrated Remote Console The standard Compaq Integrated Remote Console performs a wide range of configurationactivities. Console features include: ■ Is accessible using ANSI terminal ■ Operates independently of the operating system ■ P...

3-56 Compaq ProLiant ML370 Maintenance and Service Guide Booting into Compaq Utilities When you enable ASR-2 to start into Compaq Utilities and a critical error occurs, theoperating-system-specific Health Driver logs the error information in the Compaq systempartition or the IML and the ASR-2 featur...

3-58 Compaq ProLiant ML370 Maintenance and Service Guide Table 3-19Compaq System Configuration Utility Pager Settings for Booting into Compaq Utilities continued Pager Data ExampleSetting Description Networkcontroller Compaq For all Compaq standard network controllers Network hostname CPQHOU Enter t...

Diagnostics and Troubleshooting 3-59 The System Configuration Utility setting should resemble the following when you enable ASRto restart into the operating system: Table 3-20 OS Restart SCU Setting for ASR-2 Option Setting Serial Interface COM1 Dial-in status Disabled Dial-out status Disabled Dial-...

3-60 Compaq ProLiant ML370 Maintenance and Service Guide ASR-2 Integrated Management Log Messages The Integrated Management Log (IML) records memory errors, as well as catastrophichardware and software errors that cause the system to fail. This information helps you quicklyidentify and correct the p...

3-62 Compaq ProLiant ML370 Maintenance and Service Guide Revision History Table Some errors can be resolved by reviewing changes to the server configuration. The server has anAutomatic Revision Tracking (ART) feature that helps you review recent changes to the serverconfiguration. One ART feature is...

Diagnostics and Troubleshooting 3-63 Storage Fault Recovery Tracking This feature tracks over 12 failure-indication parameters, such as timeouts, spin-up, and self-testerrors of SCSI drives. You can use these parameters to pinpoint failed storage subsystemcomponents and to recover from controller or...

3-64 Compaq ProLiant ML370 Maintenance and Service Guide Remote Service Features Compaq servers have the following management features that you can access through a modemor a network: Table 3-23 Compaq Servers Remote Management Features Feature Description Service Session Provides remote access to a...

Diagnostics and Troubleshooting 3-65 ROMPaq Disaster Recovery The following option should be utilized by any server that does not have a valid ROM image. IMPORTANT: This operation should be performed on a server with redundant ROM ONLY IF both ROM images have been corrupted. If only one image is cor...

Diagnostics and Troubleshooting 3-67 Compaq Insight Manager Compaq Insight Manager is the Compaq application for easily managing network devices.Compaq Insight Manager delivers intelligent monitoring and alerting as well as visual control ofthe servers. In Compaq servers, every hardware subsystem, s...

3-68 Compaq ProLiant ML370 Maintenance and Service Guide ■ SNMP standards  provide integration with other management products. ■ Flexible network conductivity  supports multiple transport protocols including IPX, TCP/IP and PPP to operator over LANs, WANs, and modems. ■ Support for these operating...

4-2 Compaq ProLiant ML370 Maintenance and Service Guide Compaq ProLiant ML370 System Board Components See Table 4-1 for the names of the Compaq ProLiant ML370 system board components. 1 2 3 4 15 8 9 5 6 11 12 13 14 19 21 18 22 20 16 7 10 17 Figure 4-1. System board components Table 4-1 System Board ...

Connectors, Switches, and LED Indicators 4-3 Rear Panel Components See Table 4-2 for the names of the Compaq ProLiant ML370 rear panel components. 1 2 3 4 5 6 7 8 9 10 11 Figure 4-2. Rear panel components Table 4-2 Rear Panel Components Item Description External SCSI connector Video connector (blue)...

4-4 Compaq ProLiant ML370 Maintenance and Service Guide Switches The Compaq ProLiant ML370 Server has two switchbanks (SW1 and SW2) located on thesystem board. These switches are used to set the configuration of the server. The SW1 switch isused as a system identification switch, and the setting is ...

Connectors, Switches, and LED Indicators 4-5 SW1 – System Identification Switch Settings The processor configuration switchbank (SW1) is an eight-position switch that is used forprocessor configuration. Figure 4-3 shows the position of the SW1 switchbank on the systemboard. Positions are reserved. C...

4-6 Compaq ProLiant ML370 Maintenance and Service Guide LED Indicators This section contains graphics and tables showing LED indicator locations and functions. Front Panel Figure 4-4 and Table 4-5 identify the front panel LED indicators. 1 2 3 4 Figure 4-4. Front panel LED indicators Table 4-5 Front...

Connectors, Switches, and LED Indicators 4-7 RJ-45 Connector Figure 4-5 and Table 4-6 show the location and a description of the RJ-45 connector LEDindicators. 1 2 Figure 4-5. RJ-45 connector with LED indicators Table 4-6 RJ-45 Connector LED Indicators Item Description Condition Status NIC activity ...

4-8 Compaq ProLiant ML370 Maintenance and Service Guide System Board Figure 4-6 and Table 4-7 show the location and meaning of the indicators. 1 2 3 4 5 6 Figure 4-6. System board LED indicators Table 4-7 System Board LED Indicators Item Indicator Description Status RJ-45 LED NIC activity Green Embe...

Connectors, Switches, and LED Indicators 4-9 Riser Board Figure 4-7 and Table 4-8 show the location and meaning of the riser board indicator. 1 1 Figure 4-7. Riser board LED indicator Table 4-8 Riser Board LED Indicator Item Indicator Condition Meaning VAUX  Auxiliary power indicator Amber AC conne...

5-2 Compaq ProLiant ML370 Maintenance and Service Guide System Unit Table 5-1 System Unit Specifications Dimensions Height (without feet) 45.52 cm (17.9 inches) Depth 57.58 cm (22.67 inches) Width 22.43 cm (8.83 inches) Weight (no hard drive installed) 22.68 kg (50 lb) Input requirements Rated input...

Physical and Operating Specifications 5-3 Power Supply Table 5-2 Power Supply Specifications Input specifications Rated input voltage 100 – 240 VAC Rated input frequency 50 to 60 Hz Rated input current 6 A (110 V) to 3 A (220 V) Rated input power 550 W BTU/hr 1880 Output power Steady state power 325...

5-4 Compaq ProLiant ML370 Maintenance and Service Guide Redundant Power Supply Table 5-3 Redundant Power Supply Specifications Input specifications Rated input voltage 100 to 240 VAC Rated input frequency 50 to 60 Hz Rated input current 8 A (110 V) to 4 A (220 V) Rated input power 728 W BTU/hr 2490 ...

Physical and Operating Specifications 5-5 Dual Inline Memory Modules (DIMM) Table 5-4 DIMM Specifications Size 64-, 128-, 256-, 512 MB, or 1 GB Speed 133 MHz Type Registered ECC DIMMs; SDRAM 1.44-MB Diskette Drive Table 5-5 1.44-MB Diskette Drive Specifications Size 3 ½ inches LED indicators (front ...

5-6 Compaq ProLiant ML370 Maintenance and Service Guide IDE CD-ROM Drive Table 5-6 IDE CD-ROM Drive Specifications Applicable disk CD-ROM (modes 1 and 2); mixed mode (audio and data combined);CD-DA; Photo CD (single/multiple-session), CD-XA ready; CDi ready Capacity 540 MB (mode 1, 12 cm) 650 MB (mo...

Physical and Operating Specifications 5-7 Compaq Wide Ultra2 Hot-Plug SCSI Hard Drives Table 5-7 Compaq Wide Ultra2 Hot-Plug SCSI Hard Drive Specifications Item 9.1-GB 7200 RPM 9.1-GB 10K RPM 18.2-GB 7200 RPM 18.2-GB 10K RPM Capacity 9100.0 MB 9100.0 MB 18209.8 MB 18209.8 MB Height Third, 1 inch Thi...

5-8 Compaq ProLiant ML370 Maintenance and Service Guide Integrated Dual Channel SCSI Controller Table 5-8 Integrated Dual Channel SCSI Controller Specifications Drives supported Up to 15 SCSI devices per channel Data transfer method 32-bit, 33-MHz PCI bus master SCSI channel transfer rate 160 MB/s (...