Cisco SPA514G - Manual

Getting Started Overview of the Cisco Small Business IP Phones Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 8 1 Overview of the Cisco Small Business IP Phones The Cisco Small Business IP Phones are full-featured VoIP (Voice over Internet Protocol) phones that provide voice c...

Getting Started Understanding Your Phone Lines and Buttons Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 9 1 Understanding Your Phone Lines and Buttons The parts of a SPA509G IP phone are shown in Figure 1 . Other models are similar, but might vary. Figure 1 SPA509G Phone Com...

Getting Started Understanding Your Phone Lines and Buttons Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 11 1 Softkey Buttons The softkey buttons on your phone display might vary depending on your phone model and the phone system setup. (Softkey buttons are not available on t...

Getting Started Understanding Your Phone Lines and Buttons Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 13 1 Using Keypad Shortcuts When using the phone menus, you can use the keypad to enter the number shown next to the menu or sub-menu item on the IP phone screen. (Not app...

Getting Started Using the Cisco Attendant Console Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 14 1 The IP address is displayed on the Network screen. NOTE Menus and options vary depending on phone model. Using the Cisco Attendant Console The Cisco Attendant Consoles are acc...

2 Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 16 Installing Your Phone This chapter describes how to install your Cisco Small Business IP Phone and connect it to your network. It contains the following sections: • Before You Begin, page 17 • Phone Connections, page 17 • Con...

Installing Your Phone Before You Begin Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 17 2 Before You Begin Before you install and connect your phone, verify with your system administrator (if applicable) that the network is ready for the phone. Read the safety notices, and ma...

Installing Your Phone Connecting the Handset Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 18 2 Numbered objects in Figure 1 are described in the following table. Connecting the Handset STEP 1 Turn the phone body over to expose the ports on the back of the device. ! CAUTION D...

Installing Your Phone Installing the Desk Stand or Wall Mount (Optional) Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 19 2 Installing the Desk Stand or Wall Mount (Optional) The phone can be set on a flat surface, such as a desk, or mounted to a wall. This section describes ...

Installing Your Phone Connecting the Power Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 20 2 STEP 3 Rotate the tab 180° and re-insert into the phone base. The tab now catches the slot in the handset when the handset is placed onto the cradle. Connecting the Power The Cisco 5...

Installing Your Phone Connecting Your Phone to the Network Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 21 2 Connecting Your Phone to the Network The phone can be connected to the network by using a Cat5e or higher Ethernet cable or through a wireless network connection. Con...

Installing Your Phone Connecting a PC to Your Phone Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 22 2 Connecting a PC to Your Phone A PC can be connected to the network through the phone. Cisco does not recommend connecting a PC to the phone if the phone is connected to the ...

Installing Your Phone Verifying Phone Startup Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 23 2 • Wired headsets—Connect the 2.5mm connector from the headset into the headset port on the right side of the IP phone: Verifying Phone Startup After receiving power and network co...

Installing Your Phone Updating Your Phone Firmware Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 24 2 On models with no screen, such as the Cisco SPA501G, the lines glow green and you hear a dial tone when picking up the handset or pressing the speakerphone button. If the pho...

Installing Your Phone Updating Your Phone Firmware Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 25 2 STEP 3 Scroll to Software Version. The firmware version number is displayed. Cisco SPA501G: STEP 1 Press the Setup button. STEP 2 Enter 150, then press #. The firmware versio...

Installing Your Phone Updating Your Phone Firmware Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 26 2 Update the Firmware on the Phone To update the firmware on the phone: STEP 1 Download the updated firmware onto your PC. NOTE If you are in a VPN connection, you might need t...

3 Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 27 Using Basic Call Management Functions This chapter provides instructions on using your basic phone functions. It includes the following sections: • Managing the Audio Source and Volume, page 28 • Answering or Placing a Call, ...

Using Basic Call Management Functions Managing the Audio Source and Volume Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 28 3 Managing the Audio Source and Volume Adjusting Call Volume To adjust the volume of the handset or speaker, lift the handset or press the Speaker butto...

Using Basic Call Management Functions Managing the Audio Source and Volume Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 29 3 Switching Between the Handset, Headset, or Speakerphone During a Call The headset, handset, or speaker phone can be used during a call, but only one o...

Using Basic Call Management Functions Answering or Placing a Call Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 30 3 STEP 4 Press save. Answering or Placing a Call You can answer, place, or redial a call. Answering a Call To answer a call: • Pick up the receiver. • Press Spea...

Using Basic Call Management Functions Putting a Call on Hold Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 31 3 Redialing a Call To redial the last number on a Cisco SPA501G, press the Redial button. To redial another number from a history list on all phones except the Cisco ...

Using Basic Call Management Functions Ending a Call Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 32 3 Ending a Call To end a call, do one of the following: • If you are using the handset, hang up. • If you are using the speakerphone, press Speaker. • If you are using a heads...

Using Basic Call Management Functions Transferring Calls Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 33 3 If you hang up before the second call rings, the transfer fails and the first call is disconnected. If you misdial, use the delChar, clear, or cancel key to make your c...

Using Basic Call Management Functions Managing Missed Calls Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 34 3 Managing Missed Calls When enabled, the IP phone screen on your IP phone notifies you if a call came in that was unanswered. (Not available for the Cisco SPA501G.) T...

Using Basic Call Management Functions Forwarding Calls Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 35 3 Forwarding Calls You can forward all calls, forward calls when the phone is busy, or forward calls to a phone when there is no answer. For the Cisco SPA501G, you can only...

Using Basic Call Management Functions Forwarding Calls Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 36 3 Forwarding Calls When Your Phone is Busy You can forward all incoming calls to another number when your phone is busy. For example, forward calls to voice mail, another e...

Using Basic Call Management Functions Forwarding Calls Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 37 3 STEP 3 Enter vm for voice mail, or dial the number to where the call should be forwarded. STEP 4 Press ok. STEP 5 Press save. Setting the Call Forwarding Delay Interval S...

Using Basic Call Management Functions Setting Do Not Disturb Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 38 3 Call Forward Deactivation by using Star Codes Enter *73 to deactivate call forwarding all. Enter *91 to deactivate call forward busy. Enter *93 to deactivate call f...

Using Basic Call Management Functions Setting Call Waiting Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 39 3 STEP 5 Press save. Disabling Do Not Disturb Do Not Disturb Softkey To deactivate Do Not Disturb, press the -dnd softkey. Do Not Disturb Deactivation by using the Star...

Using Basic Call Management Functions Picking Up a Call Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 40 3 STEP 6 Press save. Call Waiting by using the Star Code Enter *56 to activate call waiting. Enter *71 before dialing a number to activate call waiting during that call. C...

Using Basic Call Management Functions Parking a Call Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 41 3 To pick up a call ringing at a specific extension by using the softkey: STEP 1 Press the pickup softkey. STEP 2 Enter the extension number of the phone from which you are p...

Using Basic Call Management Functions Placing a Three-Way Conference Call Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 42 3 STEP 3 Press dial. The call is picked up on your phone. To view a list of parked calls (and unpark from the list): STEP 1 Press the Setup button. STEP ...

Using Basic Call Management Functions Using the Phone Directories Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 43 3 STEP 3 Press the Conference button again. All three parties are connected in the conference call. When you hang up, the all parties are disconnected. Conferenc...

Using Basic Call Management Functions Using the Phone Directories Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 44 3 Using Your Personal Directory To access the Phone Directory, press the dir softkey, or press the Setup button and select Directory. You can also view and edit ...

Using Basic Call Management Functions Using the Call History Lists Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 45 3 Using the Corporate Directory Depending on your Internet Telephony Service Provider or corporate network setup, you might not have a corporate directory avail...

Using Basic Call Management Functions Setting or Changing a Phone Password Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 46 3 STEP 3 Select the Call History list you want to view. Available Call History lists are: • Redial List—Shows the last 60 numbers dialed from your phone...

Using Basic Call Management Functions Accessing Voicemail Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 47 3 STEP 3 Enter a numeric password. Enter the same password again to verify the accuracy. STEP 4 Press save. Accessing Voicemail To access voicemail, press the Messages b...

4 Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 48 Using Advanced Phone Features This chapter describes how to configure advanced features on your IP Phone. It contains the following sections: • Configuring Privacy and Security, page 49 • Enabling and Using Dial Assistance, p...

Using Advanced Phone Features Configuring Privacy and Security Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 49 4 Configuring Privacy and Security Blocking Caller ID You can block Caller ID from your phone so that your phone number does not appear to the person you call. Usin...

Using Advanced Phone Features Configuring Privacy and Security Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 50 4 STEP 6 Press save. Using the star code: Press *77. Anonymous call rejection will be enabled until you enter *87. Using Secure Call With the secure call feature, t...

Using Advanced Phone Features Enabling and Using Dial Assistance Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 51 4 Enabling and Using Dial Assistance If you enable dial assistance, when you place calls, the display shows phone numbers based on the best matched entries from t...

Using Advanced Phone Features Creating Speed Dials Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 52 4 You can create and edit speed dials using your PC and the web configuration utility. NOTE For the Cisco SPA501G, create speed dials by using the web configuration utility. Se...

Using Advanced Phone Features Using the Paging Feature Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 53 4 Using Speed Dials Cisco SPA502G, Cisco SPA504G, Cisco SPA508G, Cisco SPA509G, Cisco SPA512G, Cisco SPA514G: To call one of your configured speed dial numbers, either: • O...

Using Advanced Phone Features Monitoring and Accessing Another Phone Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 54 4 Configuring Auto Answer To configure your phone to auto answer pages: STEP 1 Press the Setup button. STEP 2 Select Preferences. STEP 3 Choose Auto Answer Pa...

Using Advanced Phone Features Customizing Your IP Phone Screen Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 55 4 Customizing Your IP Phone Screen You can customize the appearance of the IP phone screen (except on the Cisco SPA501G). Changing the IP Phone Screen Contrast You ...

Using Advanced Phone Features Customizing Your IP Phone Screen Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 56 4 STEP 5 Press ok. STEP 6 Press save. Configuring the Phone Screen Saver You can enable your phone’s screen saver and specify its appearance and the amount of time ...

Using Advanced Phone Features Customizing Your IP Phone Screen Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 57 4 To change your screen saver picture: STEP 1 In Screen Saver Mode, choose Screen Saver Icon and press edit. STEP 2 Press option multiple times to display the choic...

Using Advanced Phone Features Using Ring Tones Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 58 4 Using Ring Tones Each extension of your phone can have a different ring tone. You can also create your own ring tones (except on the Cisco SPA501G). Changing Your Ring Tone To ch...

Using Advanced Phone Features Using Star Codes Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 59 4 You can set just one of these choices, if necessary. Using Star Codes Your IP phone can support numerous “star codes” to access phone supplementary services. These codes, which s...

Using Advanced Phone Features Advanced Procedures for Technical Support Personnel Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 63 4 Advanced Procedures for Technical Support Personnel ! CAUTION These menus are used to configure and troubleshoot your phone and the phone netwo...

Using Advanced Phone Features Advanced Procedures for Technical Support Personnel Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 64 4 • Restart: Restarts your phone. • Factory Reset: Resets your phone to the factory default settings. ! CAUTION If you choose factory reset, you ...

5 Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 65 Using the Phone Web User Interface Your Cisco IP Phone provides a web interface for the phone user that allows you to configure some features of your phone by using a web browser. Your phone system administrator can allow you...

Using the Phone Web User Interface Logging in to the Phone Web User Interface Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 66 5 Logging in to the Phone Web User Interface To log into the web configuration utility: STEP 1 Get the IP address of your phone: Cisco SPA502G, Cisco...

Using the Phone Web User Interface Logging in to the Phone Web User Interface Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 67 5 • Personal Directory—Personal address book. • Attendant Console Status—Information about Cisco SPA500S or SPA500DS Attendant Consoles, if installed...

Using the Phone Web User Interface Setting Voice System Parameters Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 68 5 STEP 5 To save your change, press Save . Saving the Configuration Profile Click Submit All Changes when you have finished modifying the fields in the web conf...

Using the Phone Web User Interface Setting Voice Phone Parameters Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 69 5 Setting Voice Phone Parameters The voice phone parameters control the screen saver. The table identifies and describes the parameters in the Phone tab. Paramet...

Using the Phone Web User Interface Setting Voice User Parameters Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 70 5 Setting Voice User Parameters The voice User parameters control the phone user options, such as caller ID and speed dial numbers. The table identifies and descr...

Using the Phone Web User Interface Viewing Call History Lists Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 72 5 Viewing Call History Lists To view Call History Lists: STEP 1 Log in to the web configuration utility. STEP 2 Click the Call History tab. A window appears with the...

Using the Phone Web User Interface Viewing Attendant Console Status Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 74 5 Viewing Attendant Console Status The SPA500S or SPA500DS user parameters are displayed in the Attendant Console Status window. The table identifies and descr...

A Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 75 Where to Go From Here Cisco provides a wide range of resources to help you obtain the full benefits of the Cisco Small Business IP phone. Product Resources Support Cisco Small Business Support Community www.cisco.com/go/small...

Where to Go From Here Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 76 A List of Documents See the following documents (available at the URLs listed above) for more information about your product. • Cisco Small Business SPA50X and SPA51X IP Phone Quick Start Guide — Installat...