Page 2 - ONTENT; Contents
1 C ONTENT S Contents BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Section 1 – Getting Started Introduction 2 Key Features 2 Overview 3 Section 2 – Installing Your BT Home Monitor VP1000 System Requirements 4 Step 1 – Inside the Box 4 Step 2 – Activating the Control Panel 5 Step 3 – In...
Page 3 - SECTION; Section 1 – Getting Started; Introduction; BT Sales
2 SECTION 1 Section 1 – Getting Started BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Introduction Welcome to BT Home Monitoring – the 24 hoursecurity and reporting system for your home. The BT Home Monitor VP1000 unites a highquality security system with a monitoring servicewhich will ...
Page 4 - Overview
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 3 SECTION 1 Magnetic contact Dummy External Siren Show that your home is protected using the Adhesive Stickers or the optional External Dummy Siren. BT Home Monitoring Reporting Service Telephone Line Fixed line telephone Text message Email ...
Page 5 - Section 2 – Installing Your BT Home Monitor VP1000; System Requirements; Step 1 – Inside the Box
Section 2 – Installing Your BT Home Monitor VP1000 BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 This section will give you all the information youneed to install the BT Home Monitor VP1000 –within seven easy to follow steps: • Step 1 – Inside The Box. • Step 2 – Activating The Control ...
Page 9 - tolerant
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 MOUNTING USING SCREWS • Remove the cover by unscrewing the closure screw. Fig 7. Fig 7. • Gently pull apart the base from the cover. • Gently bend back the circuit board retainer and detach the circuit board from the base.Avoid excessive han...
Page 10 - ACTIVATING THE BATTERY
Position of adhesive for flat wall mounting Position of adhesive for corner mounting Loosen screwand pull thetwo halves apart Lens BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 To install the Movement Detector, follow theseinstructions: ACTIVATING THE BATTERY Fig 8. • Remove front cover...
Page 11 - MOUNTING USING SCREWS
• LED • OFF Turns your system off • STAR Gives a status report • ON Turns yoursystem on fully • ON Home Turns your system on,using the ‘home’setting BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 MOUNTING USING SCREWS • Remove the front cover using a screwdriver. • Gently loosen the scre...
Page 14 - Step 5 – Completing Installation; PRESS
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Step 5 – Completing Installation INPUTTING YOUR PROPERTYIDENTIFICATION NUMBER In the previous step, you will have received yourProperty ID Number. This should now be inputinto your BT Home Monitor VP1000 ControlPanel. You will need to: PRESS...
Page 15 - Step 6 – Testing Your System; PREPARATION
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Step 6 – Testing Your System 1 PREPARATION • Make sure all windows and doors are closed and sensors are undisturbed. • The Control Panel should read BT HOME MONITOR or READY. • If the system is NOT READY, query the Control Panel by pressing ...
Page 17 - Section 3 – Using Your BT Home Monitor VP1000; The Control Panel
Section 3 – Using Your BT Home Monitor VP1000 BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 This section describes the day to day use of theBT Home Monitor VP1000 security and reportingsystem. The Control Panel Using the Control Panel you can manage allsystem functions. One set of butto...
Page 18 - The Keyfob; Master Code; This is done as follows:; Display shows MASTER CODE.
17 SECTION 3 BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 The Keyfob The Keyfob lets you switch your system on andoff without having to use the Control Panel. Fig 18 Press ON and ON Home together to send an Emergency alert. Press ON and ON Home together to send anEmergency alert. Pleas...
Page 19 - User Codes; To change the user codes, follow these steps:; Until display shows USER CODE 2.; Switching On and Off; SWITCHING ON HOUSE
18 SECTION 3 BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 User Codes Up to 8 users can be given a unique 4 digit UserCode, to turn the system on and off. The MasterCode is USER 1 and is the only code which allowsaccess to the System Profile menu. The other 7users can just access the ba...
Page 20 - or
19 SECTION 3 BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 SWITCHING ON HOME It is possible to switch your system on when youare at home, to protect people inside theproperty. To use this setting, interior sensorswould need to be instructed to remain dormantby giving them a HOME respons...
Page 21 - Sensor Response Types; Sensor 1; Front Door; Sensor 2; Living Room; Sensor 3; Kitchen; CHANGING SENSOR RESPONSE TYPES
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 20 SECTION 3 Sensor Response Types Your BT Home Monitor VP1000 and sensors arepre-programmed with default settings, as follows: Sensor 1 Front Door Entry Delay 1 Sensor 2 Living Room Home & House Sensor 3 Kitchen Home & House You can...
Page 22 - Or; Help, Fire and Emergency Alerts; HELP BUTTON
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 21 SECTION 3 If you want to change the response type, followthe instructions below: PRESS DISPLAY Until the display showsSYSTEM PROFILE. Enter your USER PIN – if youhave not selected a personal PINnumber, this will be the defaultsetting – 25...
Page 23 - Sensor Alerts; INTRUSION SENSORS
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 22 SECTION 3 Sensor Alerts INTRUSION SENSORS If an event occurs when the BT Home MonitorVP1000 is switched ON HOUSE or ON HOMEthe active sensors will trigger an alert. The systemwill respond in the following manner: • Movement Detectors and ...
Page 24 - Alert Messages; MESSAGES FROM BT HOME MONITORING; Alert messages are detailed in Section 7.; MESSAGES ON YOUR CONTROL PANEL
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 23 SECTION 3 Alert Messages MESSAGES FROM BT HOME MONITORING Each message sent by BT Home Monitoringcontains the details of your property and up tothe first three recorded events. This messagemay be read to you over a fixed line telephone,or...
Page 25 - Alarm On and Off Status
24 SECTION 3 BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Alarm On and Off Status ONLY AVAILABLE IF YOU HAVE ACCESS TO THE INTERNET A special feature of your BT Home MonitorVP1000 allows you to see whether your alarm is switched on or off via your personal onlineaccount. This means tha...
Page 26 - Remote access
Remote access You can call in and operate many features ofyour BT Home Monitor including switching it onand off, leave and pick up messages, and hear astatus report of the last 10 events recorded inyour home. Dial the number that your BT Home Monitor isconnected to and let it ring between 2 and 4tim...
Page 27 - Hear a status report
26 SECTION 3 BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Hear a status report You can dial 08704 05 05 04 and listen to a status report of the last 10 events that haveoccured in the monitored property. • Dial 08704 05 05 04 . • On answer, press 2 • Enter your 6 digit property code to ...
Page 28 - Section 4 – Panel Functions; User Settings Menu
27 SECTION 4 Section 4 – Panel Functions BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Your BT Home Monitor VP1000 has two menusystems: • User Settings – which all users can access. Basic functions can be altered using this menu. • System Profile – which can only be accessed using the M...
Page 29 - System Profile Menu
28 SECTION 4 BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 System Profile Menu The System Profile Menu consists of theseoptions: • Change User Code • Test Ext Siren • Add / Del Sensor • System Settings • Add / Del Keyfob • Comms Settings • Add / Del Keypad • Record Speech • Add / Del Si...
Page 30 - At the Control Panel, follow these instructions:; will appear next to the; House
SHOW / OK SHOW / OK NEXT BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Add / Delete / Change Sensor You can add up to 28 wireless sensors to the BT Home Monitor VP1000 system. Provided withthe package are 3 wireless sensors, and theseare pre-programmed to function as soon as thebattery ...
Page 31 - Scroll through these options.; To move to the next sensor.
SHOW / OK NEXT SHOW / OK NEXT 0 HOME BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 To name the room in which the detector is to belocated, follow these instructions: PRESS DISPLAY Display shows S (number):LOCATION. You need to choose from the following list of locations. Scroll through ...
Page 34 - At the Control Panel follow these instructions:; To move to the next keypad.; To move to the next Keypad.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 33 SECTION 4 Add / Delete Keypad The BT Home Monitor Keypad acts as a wirelessremote control for your BT Home MonitorVP1000 system. Carry with you around the home to turn yourSecurity System on and off, or change settings,at the touch of a b...
Page 35 - Test Sensors
NEXT SHOW / OK NEXT BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 34 SECTION 4 Test Sensors You can complete a diagnostic test on your BT Home Monitor VP1000 sensors using this option. To do this: PRESS DISPLAY Until the display showsSYSTEM PROFILE. Enter your MASTER CODE – if you have ...
Page 36 - button on your; Communications Settings
35 SECTION 4 BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 SIREN ON TIME When your BT Home Monitor VP1000 triggers inresponse to unwanted activity, the internal sirenwill sound immediately (unless the detector is onan entry delay). You can choose how long youwould like the internal sire...
Page 37 - Record Speech; BT Serial Number; or visit; BT Support
36 SECTION 4 BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Record Speech The BT Home Monitor VP1000 has a recordspeech function. If you have a room or locationwhich isn't part of the pre-recorded list, you mayrecord up to 5 phrases or terms which yoursystem can play aloud. To record a C...
Page 38 - Section 5 – Accessory Functions; WIRELESS SENSORS; • The NUMBER of the sensor.
SECTION 5 Section 5 – Accessory Functions BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 You can expand or change the layout of your BT Home Monitor VP1000 system at any time.Add up to 28 wireless sensors, including SmokeDetectors, additional Movement Detectors andMagnetic Contacts. Cont...
Page 39 - 4 hour Sensors and Panic Functions
38 SECTION 5 BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 SETTING SENSOR RESPONSE TYPES Intruder Alerts Choose any of these response types to monitorfor intruders. The sensor can be programmed tosound immediately when triggered, orprogrammed with a time delay which gives youtime to swi...
Page 40 - Keyfobs and Keypads; ADDING AND NUMBERING A SENSOR; will appear next to the number
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Keyfobs and Keypads When adding new Keyfobs or Keypads to yoursystem, you only need to allocate them anumber. With Keyfobs, it is important that you make surethe number corresponds to the User Codenumber on the Control Panel and your persona...
Page 42 - Choose by scrolling through:
NEXT SHOW / OK NEXT SHOW / OK SHOW / OK SHOW / OK 0 OFF 0 HOME NEXT BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 SELECTING A SENSOR SIGNAL Decide if you want the sensor to make a soundwhen triggered, when the system is switched off. One useful application is to configure a sensoron or ...
Page 45 - Add / Delete Smoke Detector; – Open normal office hours.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Add / Delete Smoke Detector The BT Home Monitor Smoke Detector alertsyou if smoke is detected in your home. It willsound a high-pitched alarm to warn anyoneinside the property, and send an alert via yourBT Home Monitoring system to all your ...
Page 46 - Section 6 – Using An Online Account; Logging In; and log in; Welcome Page and Navigation; Only available if you have access to the internet
Section 6 – Using An Online Account BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 This section describes the features of your BTHome Monitoring online account. Please notethat you must have registered and completedinstallation of your BT Home Monitor VP1000,using the six installation st...
Page 48 - TESTING ALERTS
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Event Details If an alarm event is shown in the MONITOR MYPROPERTY event log, this can be exploredfurther in the EVENT DETAILS section. Select the event you would like to view andcheck the VIEW FULL ACTIVATION DETAILSbutton. This will explai...
Page 50 - Section 7 – Troubleshooting; FAQ; RECEIVING YOUR BT HOME MONITOR; What allowances do I need to make for my pets?; olerant; How do I affix my Sensors?
Section 7 – Troubleshooting BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 FAQ RECEIVING YOUR BT HOME MONITOR I have just purchased / received my BT HomeMonitor and a part of the equipment is missing. Call BT on 0800 587 8877 and we will assist with whatever elements are missing. If nece...
Page 53 - in normal office hours.; What do the lights on my Control Panel mean?; for further assistance.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 PROBLEMS WITH THE BT HOMEMONITOR SYSTEM My BT Home Monitor Control Panel isdisplaying an alert I don't understand – what do I do? The BT Home Monitor User Guide contains a complete list of all the possible problems. Please refer to this in t...
Page 54 - How do I know if a battery needs changing?
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 What happens if a Sensor appears to bemalfunctioning? In the first instance, refer to the Troubleshootinginformation contained in your User Guide. If theproblems persist, please call BT’s helpdesk on 0870 240 1979 for further assistance. How...
Page 55 - PROBLEMS WITH THE ONLINE ACCOUNT; How do I log a fault with the website?
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 PROBLEMS WITH THE ONLINE ACCOUNT FOR INTERNET USERS ONLY I keep getting asked for my password after Iam logged in? For security reasons, and to keep your personaldata secure, if you log in to your BT HomeMonitor online account, but remain in...
Page 56 - Can I put in 999 as a contact?; USAGE; Why do I need a Master Code and User Code?
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 I have an answerphone, will the alerts stillget through? Upon activation, the monitoring service will firstdial your home. If it encounters an answeringmachine, you may receive a message or part-message alerting you to the event, and asking ...
Page 57 - Guide To Alerts; The key to the tables is as follows:; – Each BT Home Monitor; Message Received; – Shows the message which; Description of Event; – Provides a description of; What Happens; – Provides a description of how; 4 Hour Alerts
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Guide To Alerts The BT Home Monitoring service receives andinterprets the messages sent by the sensors inyour home. When an event occurs, messages aresent using your telephone line to the BT HomeMonitoring system, and will be updated with ne...
Page 58 - Intruder Alerts; Response Alerts
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Sensor Response Type Internet and/or Description of Event What Happens Text Messages Home Burglar Alarm Received when intrusion Your home is telephoned Home/House ( BA in text message) is detected in your home. first, to guard against a Walk...
Page 59 - Reminder Alerts
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Sensor Response Type Internet and/or Description of Event What Happens Text Messages N/A Signal Blocked Received if a sensor The first nominated ( SB in text message) or sensors cannot contact on your list is communicate with the informed. C...
Page 60 - Optional Alerts
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Sensor Response Type Internet and/or Description of Event What Happens Text Messages N/A Alarm ON Received if you have Online Account updated. opted to receive alerts every time your BT HomeMonitor is turned ON. N/A Alarm OFF Received if you...
Page 61 - Troubleshooting; Message
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Troubleshooting This table summarises the messages displayed and announced by your Control Panel when it requiresattention or has stored an event. If one of these messages occurs, please check and use the suggested action to resolve. If the ...
Page 64 - Support; Contact Us; – and ask for the
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Support Contact Us Trained BT advisors are on hand to help with anyissues, questions or requests you may have.To assist us in giving you the fastest possibleservice, please use the telephone number mostrelevant to your query. Sales For infor...
Page 65 - Section 8 – General Information; Product Information; CONTROL PANEL
Section 8 – General Information BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Product Information Wireless systems are reliable and tested to highstandards. However, due to their transmittingpower and range, there are some limitations tobe considered: • Receivers may be blocked by radio...
Page 66 - Stone; MAGNETIC CONTACT; Signalling at 15-minute intervals; MOVEMENT DETECTOR; seconds
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Size: 250 x 190 x 44mm (9 13 / 16 x 7 1 / 2 x 1 3 / 4 in) Weight: 905g (2 lb) excluding batteries Colour: Stone MAGNETIC CONTACT Frequency (MHz): 868.95 Transmitter’s ID Code: 24-bit digital word, over 16 millioncombinations, pulse widthmodu...
Page 67 - Ivory; KEYFOB; Black
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Operating Temperature: –10° to 50°C (14° to 122°F) Dimensions: 117 x 65 x 47mm (4 5 / 8 x 2 9 / 16 x 1 7 / 8 in) Colour: Ivory KEYFOB Frequency (MHz): 868.95 Modulation: ASK (ON-OFF keyring) Coding: 28-bit ID, 4-bit function code and32-bit r...
Page 68 - BT Guarantee; The conditions of this guarantee are:
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 BT Guarantee Your BT Home Monitor VP1000 is guaranteed fora period of 12 months from the date of purchase.Subject to the terms listed below, the guaranteewill provide for the repair of, or at BT’s or itsagent’s discretion the option to repla...
Page 69 - Terms And Conditions; CONTENTS
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Terms And Conditions For the conditions of use for BT’s products andservices, please refer to BT.com. CONTENTS 1 Interpretation 2 The Service 3 Duration 4 Our Commitment 5 Getting Started 6 Making Sure the Service is Secure 7 Things we May h...
Page 70 - means the location of the
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 equipment that is required to interact withthe platform and personal online account.Further details about the Service areincluded in Annex 1. “Premises” means the location of the Equipment. 2. THE SERVICE The Service is designed to allow you...
Page 71 - You must take all reasonable precautions
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 reasons, and where we need to tell youabout this we will give you as much noticeas we can. 7.3 We may give you instructions abouthealth and safety issues when using theService, or on your use of the Service toensure the quality of the servic...
Page 74 - SEVERABILITY
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 20.3 The provisions of paragraphs 21.1 and 21.2 shall not affect the parties rights orremedies in relation to any fraud orfraudulent misrepresentation. 20.4 A person who is not party to this Contract has no right under the Contracts(Rights o...
Page 75 - ANNEX B
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 System Requirements, you must have: • A mains 240V power supply for the Equipment. • An active telephone line (the Service is compatible with most forms of residentialtelephony connection except ISDN2e) Please Note: Monthly monitoring charge...
Page 76 - Offices worldwide
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Visit us at www.bt.com Offices worldwide The telecommunications ser vices described in this publicationare subject to availability and may be modified from time to time. Ser vicesand equipment are provided subject to British Telecommunication...