BT In Touch 2000 - Manual

5 W elcome Welcome to the BT In Touch 2000package Many people welcome the peace of mind ofknowing that they and their loved ones are safeand cared for. This gives them the confidenceto live their lives to the full. If you, a friend, or a family member need alittle extra suppor t - maybe because of a...

6 W elcome The BT In Touch 2000 package comprises 2 BTIn Touch phones and a BT In Touch Pendant. The User (that is, the person who may require assistance) will use the BT In Touch 2000 User Phone and the BT In Touch Pendant ; the Carer (that is, the person to be contacted in the event of an emergenc...

First emer gency number is called 7 W elcome Basic emergency sequence Carer and User speak ‘handsfree’ via the loudspeaker. The Carer can clear the call and make an emergency call or further call, such as 999, at any time - even if the User has not ended the call. The Carer must enter the 555 emerge...

8 W elcome Using the Emergency button In the event of an emergency the User simplypresses the Emergency button on the BT In Touch 2000 User Phone or BT In TouchPendant. This star ts the emergency sequence,confirmed by a flashing orange light on the BT In Touch 2000 User Phone and a series ofbeeps. T...

9 W elcome During the emergency call, if there is a lot ofbackground noise at the BT In Touch 2000User Phone, the Carer can press the 9 button. This mutes the User’s voice so that only theCarer can be heard. The Carer can then calmthe situation without any inter ference. Amplifying the User’s voice ...

10 W elcome Unpacking When unpacking you should have: In the unlikely event that anything is missing, please contact your place of purchase immediately. BT In Touch 2000User Phone 1 mains adaptor Wall plugs and screws 6 x AAbatteries 1 base stand forwall-mounting orraised mounting BT In Touch 2000cC...

11 W elcome Use the power adaptor and thebatteries supplied. Spare batteriesand power adaptors are availablefrom BT Shops. The poweradaptor item code is: 870629. We advise against placing theseproducts on antique, veneered orwooden sur faces as damage mayoccur. Do not use the BT In Touchphones in da...

14 User Phone & P endant A B C G H I J K L P Q R S T U V Handsfree V olum e Redial Store S R Dial Calls Dire At a glance Calls button* Use to access the Calls List (the list of numbers that have called you). Handset hook When the phone has been wall- mounted, it keeps the handset in place. Store...

16 User Phone & P endant Important The BT In Touch 2000 package is only completely operational once both phones, the BT In Touch Pendant and cer tain network services have been successfully installed and the whole system has been tested. We recommend that you install the BT In Touch 2000 User Ph...

17 User Phone & P endant Open the batter y cover on the underside ofyour BT In Touch 2000 User Phone. Inser t the6 x AA Alkaline batteries. IMPORTANT The batteries act as a stand-by power source in the event of the mains power being disconnected. If at any time you find that the batter y power h...

18 User Phone & P endant 6 Connect the power cable Plug the power cable into the socket on theunderside of your BT In Touch 2000 UserPhone as shown. The cable needs to be pressedinto its channel to keep it out of the way. Theway you do this will depend on how you havepositioned your phone (with ...

19 User Phone & P endant • Wall-mounted using the base stand. See ‘ Desk and wall-mounted phone positions ’ on page 90. 9 Setting time and date (with Caller Display) If you have already subscribed to a CallerDisplay network ser vice, the time and date onthe display will be set automatically when...

20 User Phone & P endant Press the Setup button (month flashes). Press the - / + on the Volume button to select the month. Press the Setup button (day flashes). Enter the day using the keypad. Press the Setup button to confirm the setting. Warning alerts If you hear one of the emergency warninga...

21 User Phone & P endant Setting up the emergency facility onyour BT In Touch 2000 User Phone Entering emergency contact phone numbers IMPORTANT It is impor tant that you set up your emergency Carer contact numbers correctly. To do this, first enter the phone numbers and names of the Carers into...

22 User Phone & P endant Press the Store button. The display then shows: Enter a name for this phone number.Use the keypad to type in letters bypressing the relevant number buttons,until the letter you want is shown. For example, to show ‘ JOHN ’. Press the 5 button until the display shows J . P...

Press the Quickdial memor y buttonsyou wish to give emergency status.The display shows the memories youhave selected for emergency status,for example: Press Store . The emergency status is announced, e.g. “Emergency status on”or “Emergency status of f ”. The displayshows the memories you have set wi...

24 User Phone & P endant Changing Quickdial memory numbers You can only change a Quickdial memor ynumber when the emergency status has beenremoved from that number. See ‘To confirm andchange which numbers have emergency status’ on page 23. To change a number stored in the memor y,repeat the proc...

26 User Phone & P endant Registering your BT In Touch Pendant(s) Before using your BT In Touch Pendants forthe first time, you need to register them to yourBT In Touch 2000 User Phone. When attempting to register your BT In TouchPendant, if no emergency contact numbershave been stored with emerg...

The maximum range in a clear line-of-sight ofthe BT In Touch Pendant is 50m, but thisoperating range may var y depending oncer tain conditions. For example: • You are too far from the phone - the maximum range in a clear line of sight, thatis, with no obstr uctions, is 50m. • You have another radio ...

BT In Touch Pendant life The BT In Touch Pendant will normally workfor about 5 years (based on 2 presses per day).The BT In Touch Pendant is a sealed unitwhich does not require maintenance. Whenthe batteries are low and you wish to buy areplacement BT In Touch Pendant, simply ringBT on Freefone 0800...

29 User Phone & P endant Using the BT In Touch Pendant in an emergency To use the BT In Touch Pendant in anemergency, you simply press the Pendant button. The small red light will flash to confirm that the Pendant button has been pressed. Your BT In Touch 2000 User Phonewill dial the stored emer...

30 User Phone & P endant The emergency announcement is the messagewhich will be heard by the Carer when theyanswer an emergency call. The announcementtells the Carer that there is an emergency butcan also convey impor tant information aboutthe User, for example “I am an asthmatic andmy call-out ...

31 User Phone & P endant announcement is...” and then the new personal message. If you wish to hear the newannouncement again, press and releasethe Announce button. To check the emergency announcement Lift the label sur rounding theQuickdial memor y buttons to revealthe Announce and Setup button...

32 User Phone & P endant Starting an emergency call There are two ways to star t the emergencysequence on the BT In Touch 2000 User Phone- from your BT In Touch Pendant and fromyour BT In Touch 2000 User Phone itself. From your BT In Touch Pendant Press the Pendant button on the BT In Touch Pend...

33 User Phone & P endant Firstly, the User will hear the message “Don’tworry we are trying to contact help” . They will then hear the BT In Touch 2000 User Phonephone dialling the emergency contact numbersand the emergency announcements being played(see ‘Emergency announcements’ , on page 30). W...

Handsfree 34 User Phone & P endant The BT In Touch 2000 User Phonein normal use Making and receiving calls To make a call Lift the handset and listen for a diallingtone. Dial the number you require. To end the call, replace the handset. To make a non-emergency call to a Carer Because your Carer ...

Handsfree Handsfree Handsfree 35 User Phone & P endant To receive a call When the phone rings, either: Pick up the handset and speak. Or Press the Handsfree button. Or Press the Pendant button. Using handsfree The handsfree feature allows you to use thephone without picking up the handset, givin...

2 : 3 9 p m 1 5 A P R0 1 8 1 1 0 0 5 6 7 8 2 : 3 9 p m 1 5 A P R0 1 8 1 1 0 0 5 6 7 8 Calls Calls Dial Handsfree Redial 36 User Phone & P endant Redial To redial the last number dialled Lift the handset or press the Handsfree button. Press the Redial button. The phone will automatically dial the...

To delete an individual call from the Calls List Press and hold down the Calls button to scroll through the Calls List untilyou come to the entr y you wish todelete. Press the Cancel button twice in quick succession. You will hear 2 beeps andthe display will show: (after first press) To delete all c...

S E L E C T L O C A T I O N Directory Store R Using the R (Recall) button This button is used with some networkser vices or if your phone line is connected to a switchboard. To find out more about BT Select Ser vices,refer to page 85, or call BT on Freefone 0800 800 150 . Secrecy To use the Secrecy ...

Cancel Using your Cancel button to stop an emergency call The Cancel button has a dual function. It can be used to stop an emergency call and also todelete entries in the Calls List and Director y. To stop an emergency call Press and hold down the Cancel button until the emergency light stopsflashin...

T E L E P H O N E L I N ED I S C O N N E C T E D 41 User Phone & P endant Telephone line disconnected When the phone line cord is not connected tothe phone line socket, the phone will announce“Telephone line disconnected” and the display will show: Optional settings of the BT In Touch 2000 User ...

9 S E C O N D D E L A YS E T U P 1 S E C O N D D E L A YS E T U P To set the emergency cancel timer Lift the Quickdial memor y label toreveal the Setup button. Press the Setup button. Then press the 2-digit code to changethe relevant setting: 10 The emergency cancel timer is setto a 1-second delay (...

43 User Phone & P endant Setup Setup G H I A B C Returning your BT In Touch 2000 User Phone to its factory settings Follow the procedure below to restore theoriginal settings. To return your BT In Touch 2000 User Phone to its factory settings Lift the Quickdial memor y label toreveal the Setup b...

50 Carer Phone 6 Connect the power cable Plug the power cable into the socket on theunderside of your BT In Touch 2000c CarerPhone as shown. The cable needs to be pressedin to its channel to keep it out of the way.The way you do this will depend on how youhave positioned your phone (with or withoutt...

Press the 6 button until O is shown. Press the 4 button until H is shown. Press the 6 button until N is shown. Please note When storing and editing names and numbers, you can use the - / + on the Volume button to move the cursor left and right or add a space and the 1 button to enter + or - in the n...

O P E R A T E D I A L T OS E T D I V E R T Divert 54 Carer Phone To confirm and change which numbers haveemergency status Press the Store button. Press the # button. The display shows, for example: Press the appropriate M1 / M2 / M3 memor y buttons to toggle betweenemergency status on/of f. Press th...

56 Carer Phone If you (the Carer) have subscribed to a CallerDisplay network ser vice and allocatedQuickdial numbers with emergency status,then the BT In Touch 2000c Carer Phone willaler t you ever y time an emergency call comesin from the User’s number. In the event of an incoming emergency call, t...

57 Carer Phone Call handling options to help the Carer during an emergency call During an emergency call, you can remotelycontrol cer tain functions of the BT In Touch2000 User Phone. To amplify your voice for the User If you think that the User is unable tohear you, you can amplify your voicethroug...

The BT In Touch 2000c CarerPhone in normal use 59 Carer Phone T esting in an emergency situation 4 Carer options B T Select Services Making and receiving calls To make a call Lift the handset and listen for a diallingtone. Dial the number you require. To end the call, replace the handset. To dial a ...

Handsfree Redial Handsfree Handsfree Handsfree Volume Volume 60 Carer Phone Using handsfree The handsfree feature allows you to use thephone without picking up the handset, givingyou more freedom while you are speaking onthe phone. You can hear the caller’s voicethrough the built-in speaker. You can...

P R E S S C A N C E L T OD E L E T E D E L E T E D then Cancel 2 : 3 9 p m 1 5 A P R0 1 8 1 1 0 0 5 6 7 8 Calls 61 Carer Phone Calls button and Calls List Your BT In Touch 2000c Carer Phone can storeup to 30 incoming numbers with the time anddate of each call. If you have stored the nameof the perso...

E N T R I E S X X E N T E R N U M B E RT H E N P R E S S S T O R E then E N T E R N U M B E R0 1 8 1 1 0 0 5 6 7 8 2 : 3 9 p m 1 5 A P RS E L E C T L O C A T I O N Store Calls Directory L I S T E M P T I E D Cancel 62 Carer Phone To delete all calls from the Calls List Display any call from the Call...

R 63 Carer Phone Using the Quickdial memories You should have already stored your Usernumbers as Quickdial memor y numbers.(See page 52). To dial a Quickdial memory number Lift the handset, or press the Handsfree button. Press the required Quickdial memor ybutton, for example M1 , M2 or M3 . The num...

P R E S S C A N C E L T OD E L E T E Cancel Directory 65 Carer Phone Deleting entries from the Directory Press the Directory button repeatedly until the display shows the entr y youwish to delete. Press the Cancel button twice. The display shows: (after first press) Your entr y has now been deleted....

66 Carer Phone Please note The maximum back-up period is 7 hours - however, if the phone is in constant use, the back-up period could be as little as 1 hour. Telephone line disconnected When the telephone line cord is not connectedto the telephone line socket, the display willshow: Optional settings...

67 T esting in an emergency situation We recommend that you test your BT In Touch2000 Package at regular inter vals to ensurethat all elements are working properly and thatthe system is set up properly. Testing the package is par ticularly impor tantafter setting up for the first time. Please Note Y...

68 T esting in an emergency situation At the BT In Touch 2000User Phone Press the orange Emergency button on the BT In Touch Pendant. If you have not given emergency status to any of your Quickdial memor y numbers, you will hear 3 beeps and the message “Warning. No emergency numbers” when you press ...

69 T esting in an emergency situation At the BT In Touch 2000User Phone continued... Both the User and the Carer will hear theemergency announcement:“Emergency Call (plus any personal message) . Emergency Call. Please enter the 3 digit code” This will continue until the 3-digit code( 5 5 5 ) is ente...

71 T esting in an emergency situation At the BT In Touch 2000User Phone continued... You will hear the Carer hang up and theUser Phone will automatically clear down. Now make another Emergency Call bypressing the Emergency button. You will see the Handsfree LED go out andthe display will return to a...

72 T esting in an emergency situation Testing the range of your BT In Touch Pendant Now test the range of your BT In TouchPendant in your home environment - you maywant to use 2 people to do this. Press the Pendant button in dif ferent locations around the house and garden to make surethat your BT I...

73 T esting in an emergency situation Or Enter 10 from the keypad (for a 1-second delay). Press the Setup button. You will hear a double beep to confirm. IMPORTANT After running the test, return the emergency timer to the setting you wish to use in an emergency. Incoming emergency call when you are ...

74 4 Carer options The BT In Touch 2000 package facilitates easycontact between a person (the User) and thepeople who look after them (the Carers).Over time, the level of care required by the Useris likely to change. Fur thermore, the Carer’ssituation may also change and they may not beable to of fe...

79 4 Carer options Emergency sequence for ‘Careline’or ‘Careline Holiday’ options 24hr Careline service provider BT In Touch 2000 User Phone makes call direct to Careline Careline operator speaks to the User via the loudspeaker, taking any necessary emergency action User listens and speaks to the ca...

80 4 Carer options Carer emergency memo card With your BT In Touch 2000 package, you willhave received an emergency memo card. If youmisplace or lose this card, you can take a copyof this page for a quick reference of whathappens in an emergency. BT In Touch2000 package For all technical productenqu...

81 4 Carer options Setting up support from acareline service provider How to subscribe to your careline service provider Once you have decided on a careline ser viceprovider, you should contact them to ar rangeyour subscription. For more information oncareline ser vice providers, see pages 102/3. Yo...

Setting the Carer + Careline option To use the Carer + Careline option you shouldstore your Carer numbers as normal, makingsure to give them emergency status. See ‘Giving emergency status to numbers’, onpage 23. The careline ser vice provider will thenprogram your BT In Touch 2000 User Phonewith the...

S E T U P G H I 83 4 Carer options B T Select Services 3. When the programming is completeyour BT In Touch 2000 User Phonewill clear down automatically. 4. To ensure that the programming hasbeen successful, make a test call bypressing the Emergency button (phone or Pendant). Setting the Careline Hol...

84 4 Carer options The display changes to: Press the Setup button. You now hear a double beep to confirm that the Careroption has been restored. Returning the BT In Touch 2000 User Phone to its factory settings Follow the procedure below on the BT In Touch2000 User Phone to restore its original sett...

85 B T Select Services The BT In Touch 2000 User Phone and 2000cCarer Phone enable you to take advantage of anumber of BT Select Ser vices provided youare connected to the BT network. If you areconnected to a dif ferent network provider,please contact them for details of their ser vices. Important F...

86 B T Select Services Caller Display with Calls List: If the call is not answered, the caller’s number(and name) are stored in the Calls List. You can display and dial any number from theCalls List at the touch of a button. Please note If you are connected to a network other than BT, you will first...

87 B T Select Services To switch Call Diversion of f: Lift the handset or press Handsfree . Press the # button. Enter the relevant diversion code.( 21 , 61 or 67 ) Press the # button again and listen to the confirmation announcement ofyour instr uctions. To check Call Diversion has been set: Lift th...

J K L G H I D E F 88 B T Select Services To check the Call Waiting setting Lift the handset or press Handsfree . Press the ✱ button. Press the # button. Press the 4 button. Press the 3 button. Press the # button. Listen to the announcement. To use Call Waiting If you wish to take the second call,pre...

Handsfree 89 B T Select Services Three Way Calling This lets you talk to 2 people at the same time.This is a subscription charge for this ser vice. To use Three Way Calling When you are already talking to onecaller: Press the Recall button. Your cur rent caller is put on hold. You hear thedialling t...

90 Desk and wall-mounting Desk and wall-mounted phonepositions Please note Check that you have installed the batteries and set your base switches to the settings you want before you attach the base stand. See page 16 (User Phone) or page 48 (Carer Phone). Both of your BT In Touch Phones can bepositi...

93 Maintenance Maintenance General Simply clean your BT In Touch Phones with adamp cloth (not wet) or an antistatic wipe. Neveruse a dr y cloth as this may cause a static shock. Service Within guarantee If you experience a problem with your BT In Touch 2000 User Phone or BT In Touch2000c Carer Phone...

94 Maintenance Ordering additional BT In Touch Pendants The batter y low warning will star t to flashwhen your BT In Touch Pendant has about ayear’s life remaining. This should give youample time to order a new BT In TouchPendant. The batteries cannot be replaced,therefore you must order a new BT In...

95 Help and advice What is the 3-digit code to stop the emergency sequence? The Carer must press the 5 button three times. Emergency calls The emergency ser vices can be contacted inthe UK by dialling 999 or 112 which is valid inany countr y that is a member of the EC. No dial tone Is the telephone ...

96 Help and advice Spare batteries AA Alkaline batteries are available from BT Shops. Battery/old BT In Touch Pendant disposal Do not immerse the batteries in water. Do notthrow the batteries or the old BT In TouchPendant into fire, or dispose of them withordinar y domestic refuse. Your batteries co...

97 Help and advice BT In Touch 2000 User Phone will continue todial the next emergency contact number. Someone else is using the telephone line in the User’s home in the event of an emergency If the User presses the Emergency button (phone or Pendant) but another person isalready using the telephone...

98 Help and advice My BT In Touch Pendant does not work Check that you have successfully registeredthe BT In Touch Pendant and that your BT InTouch 2000 User Phone is properly installedwith mains power, batteries and the telephoneline is connected to the phone socket. Check that the BT In Touch Pend...

99 Help and advice Also check that the Quickdial memories havebeen given emergency status on both the BT InTouch 2000 User Phone and 2000c Carer Phone. To find out more about BT Select Ser vicesincluding Caller Display, ring BT on Freefone 0800 800 150 . Number withheld Any telephone number used for...

100 T echnical specification Technical specification for the complete BT In Touch 2000 package BT In Touch Pendant Radio frequency ........................................173MHzTransmitted power ....................................Less than 10mWRange ....................................................

102 Information Where to go for more information BT In Touch Product Helpline If you are experiencing dif ficultieswith any element of your BT In Touch 2000 package and the userguide has not been able to help, callthe BT In Touch Product Helpline on 0845 6011 406 . Your conversation may be recorded ...

103 Information Information on carelines Dif ferent careline ser vice providers of ferdif fering levels of ser vice. Some providers willbe in your local area while others will of fer aconsistent level of ser vice across the wholecountr y. For more information, you shouldcontact one of the following:...

104 Index Index 141 34,38,59 1471 89 555 7,56 999 calls 24 Advice 95 Aerial (Pendant) 18 Batteries Carer Phone: disposal 96 installation 48 recommended type 49 replacement 48,95 User Phone: disposal 96 installation 16 recommended type 17 replacement 16, 95 Call Diversion 86 Call Return 89 Call Waiti...