Page 2 - Welcome...; to your BT Falcon VoIP Telephone
Section BT Falcon UG – Issue 2 – Edition 02 – 12.09.07 – 8375 • 6-Line LCD display • Integrated 2 port 10/100 Ethernet switch • Phone services:Call Forward, Call Transfer, Call Hold, RedialGroup listening, HandsfreeSpeed dial, Conference callPhonebook, Call logsCaller Display • Headset port • Multip...
Page 3 - Emergency Calls – IMPORTANT INFORMATION PLEASE NOTE
Section BT Falcon UG – Issue 2 – Edition 02 – 12.09.07 – 8375 This User Guide provides you with all theinformation you need to get the most fromyour phone. You must first set up yourphone before you can use it. This doesn’ttake long as it is easy to do. Just follow thesimple instructions on the next...
Page 4 - In this guide; Getting started
In this guide 4 BT Falcon UG – Issue 2 – Edition 02 – 12.09.07 – 8375 Getting started Setting up . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Connecting the handset. . . . . . . . . . . . . . . . . 6Connecting a headset . . . . . . . . . . . . . . . . . . 6Connect stand . . . . . . . . ....
Page 5 - General information
Setting the volume . . . . . . . . . . . . . . . . . . . . 33Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Config menu list . . . . . . . . . . . . . . . . . . . . . . . 34Changing the ringtone. . . . . . . . . . . . . . . . . . 35Changing the date format . . . . . . . . . ....
Page 6 - Setting up; Connecting the handset
6 BT Falcon UG – Issue 2 – Edition 02 – 12.09.07 – 8375 If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice Getting started Setting up 1. Connecting the handset Connect one end of the handset cord into the handset and the other end in...
Page 7 - Connecting to the network; Ethernet cable from
7 BT Falcon UG – Issue 2 – Edition 02 – 12.09.07 – 8375 If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 4. Power Plug the power lead into the socket labelled DC underneath the telephone. Plug the other endinto the mains socket and...
Page 8 - You are now ready to make calls using your BT Falcon.; CalLog
8 BT Falcon UG – Issue 2 – Edition 02 – 12.09.07 – 8375 If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 6. Provisioning When the power and Ethernet connections are made to your BT Falcon it will automatically connectto the BT Broa...
Page 9 - Getting to know your phone; Buttons
9 BT Falcon UG – Issue 2 – Edition 02 – 12.09.07 – 8375 If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice Getting to know your phone 3 soft keys Activate the features described by the text message directly above on the LCD screen. N...
Page 10 - LCD screen; Main display; Transf
10 BT Falcon UG – Issue 2 – Edition 02 – 12.09.07 – 8375 If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice LCD screen Main display Getting to know your phone 22/05/07 09:15:21 Transf Transf Transf Soft key information Press the left...
Page 11 - Soft keys; SOFT KEY
Soft keys Getting to know your phone SOFT KEY BRIEF DESCRIPTION A/a/1 Switch between upper/lower/numerical case Active Activate option/service Admin Enter to administration sub-menu Answer Answer an incoming call AutoAn Shortcut to “Auto Answer” Back Return to previous menu CalLog Shortcut to Call l...
Page 13 - UnHold; Up; View
SOFT KEY BRIEF DESCRIPTION Select Select current item on the screen Transf Transfer a call UnHold Release a held line Up Contrast adjustment View View more detailed information Getting to know your phone 13 BT Falcon UG – Issue 2 – Edition 02 – 12.09.07 – 8375 If you experience any problems, please ...
Page 14 - Indicator definitions
14 BT Falcon UG – Issue 2 – Edition 02 – 12.09.07 – 8375 If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice Indicator definitions Getting to know your phone INDICATOR COLOUR CONDITION STATUS Default Off Speaker Red During startup On ...
Page 15 - Entering characters; KEY
Entering characters You can enter characters on the BT Falcon by using the numerical keypad, in the same way aswhen text messaging on a mobile phone. Below are listed the keys of the numerical keypad andopposite them the letters and characters that they enter. Getting to know your phone KEY LOWER CA...
Page 16 - Display in idle mode; Status Call timer; Soft key option 1
16 BT Falcon UG – Issue 2 – Edition 02 – 12.09.07 – 8375 If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice Display in idle mode Display during a call Getting to know your phone 22/05/07 09:15:21 CalLog Broadband Voice Telephone Numb...
Page 17 - Using the phone; There are five communications modes:
17 BT Falcon UG – Issue 2 – Edition 02 – 12.09.07 – 8375 If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice Using the phone There are five communications modes: Handset mode – pick up handset and speak. Handsfree mode – press . Heads...
Page 18 - Secrecy
18 BT Falcon UG – Issue 2 – Edition 02 – 12.09.07 – 8375 If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice Secrecy At any time you can press to prevent the caller hearing you. Make a call 1. Lift handset, listen for dial tone and ke...
Page 19 - Dial; Back
Entering details into the Phonebook To enter a space press the key twice. 1. Press the function key . 2. Use scroll function key to go to soft key option 2. 3. Press soft key Add . 4. Press soft key Edit . 5. Enter name (alphanumeric 20 characters max length) and press . 6. Use scroll function key t...
Page 20 - Making a call using the Phone Book
20 BT Falcon UG – Issue 2 – Edition 02 – 12.09.07 – 8375 If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 9. Use scroll function key to move down onto Default line. 10. Press the soft key Edit to change the ring tone allocated to t...
Page 21 - Programming F1 to F10 Function Keys; Edit; Delchr
Programming F1 to F10 Function Keys 1. Press required to key. 2. Press soft key Edit and enter number. 3. Press soft key Save to store entry. Making a call using Short Code dialling (Speed dialling) 1. Press appropriate to memory key. 2. As required, pick up handset, or press soft key Dial or functi...
Page 22 - Receiving calls; Reject a call; Answer
22 BT Falcon UG – Issue 2 – Edition 02 – 12.09.07 – 8375 If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice Receiving calls When you receive an incoming call, the telephone will ring and the LED will flash green.The callers number or...
Page 23 - Missed calls; MsCall
Missed calls 1. Green LED on phone flashing. 2. LCD screen indicates number of missed calls. 3. Click soft key MsCall and use to search list. 4. Click soft key View to verify called number, date and time of call. 5. To return the call: Lift handset, or press soft key Answer , or , or , or . Using th...
Page 24 - Hold and Retrieve a call; Hold; Status
24 BT Falcon UG – Issue 2 – Edition 02 – 12.09.07 – 8375 If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice Hold and Retrieve a call 1. During call press soft key Hold to put call on hold. 2. Press soft key Unhold to retrieve held ca...
Page 25 - EndCal; Caller Name or
Call Transfer 1. Press soft key Transf during call. 2. Dial the desired phone number to which you want the call transferred. 3. The original caller will be put on hold, while you confirm the called number will accept the call. Press soft key Transf and hang up to transfer the call (in some instances...
Page 26 - – Way Conference Call; Conf; Dropping one participant from the Conference call; Remove
26 BT Falcon UG – Issue 2 – Edition 02 – 12.09.07 – 8375 If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 3 – Way Conference Call 1. During call, press soft key Conf . 2. Enter desired phone number. 3. When called party answers, pr...
Page 27 - Option Menu; Dial Subscribe
Option Menu Dial Subscribe By turning on Dial Subscribe your BT Falcon will automatically dial a preset numberat a preset time. 1. Press the key, Option soft key then the Select soft key. 2. Press the Change soft key and enter the number you wish to dial, press the OK soft key. 3. Enter the hours an...
Page 28 - Auto Answer
28 BT Falcon UG – Issue 2 – Edition 02 – 12.09.07 – 8375 If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice Auto Answer By turning on Auto Answer your BT Falcon will answer an incoming call after a preset time. To turn on Auto Answer...
Page 30 - To turn off Auto Stop:
30 BT Falcon UG – Issue 2 – Edition 02 – 12.09.07 – 8375 If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice To turn off Auto Stop: 1. Press the key, Option soft key, key four times to AutoStop . 2. To turn Auto Stop off press the Off...
Page 31 - Phone Lock
Option – Relative time 5. Press OK soft key to confirm. Press the key then press the Edit soft key. 6. Enter the number of days, hours and minutes, using the keypad, that you require Do Not Disturb to be active (e.g. 00, 00:10 will keep Do Not Disturb on for 10 minutes then the service willautomatic...
Page 32 - Reboot; Select; Manage your lines
32 BT Falcon UG – Issue 2 – Edition 02 – 12.09.07 – 8375 If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice Reboot This option forces your BT Falcon to carry out a full system reboot and will only be required ifrequested by the BT He...
Page 33 - Personal settings; Setting the volume
b. Select Line name to change the display name of each line, this will normally be the user of the line. c. Select Administrator privileges to give a user advanced Webcare privileges. Webcare 1. Contact your Administrator and request the password allocated to you. 2. Log into Webcare using https://w...
Page 34 - Config menu list
34 BT Falcon UG – Issue 2 – Edition 02 – 12.09.07 – 8375 If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice Config menu list Using the phone Config PersonalizeAlarm ClockContrastPIN SettingShortcutMemory KeyInformation RingerDateTime...
Page 36 - Turning the alarm on/off
36 BT Falcon UG – Issue 2 – Edition 02 – 12.09.07 – 8375 If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice Changing the key beep (key echo) 1. Press the key, Config soft key, Select soft key, key four times then Edit soft key. 2. Se...
Page 38 - Setting the password to lock the phone
38 BT Falcon UG – Issue 2 – Edition 02 – 12.09.07 – 8375 If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice Changing the PIN (password) setting 1. Press the key, Config soft key, key three times to PIN Setting then Select soft key. 2...
Page 40 - Safety information
40 BT Falcon UG – Issue 2 – Edition 02 – 12.09.07 – 8375 If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice General information IMPORTANT Access to emergency services is provided but calls, including emergency calls to 999, made via ...
Page 41 - Guarantee
41 BT Falcon UG – Issue 2 – Edition 02 – 12.09.07 – 8375 If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice Product disposal instructions for business users Business users should contact their suppliers and check the terms and condit...
Page 44 - Offices worldwide
Offices worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of an...
